Best Enterprise Cambridge Near Me

Chris Lutes: Excellent service. Fast, smart, thoughtful.

Mark Chandler: The staff went out of their way to make sure that my car was ready even though there were several major events going on in town that weekend!

Flash Nbs: Great service!

Alix: My first time renting from entreprise. Great service! Even though I came in at a busy time, Max, who assisted, took the time to go through the policies and choose the right car for my trip. The car was perfect for my travels. Max was professional and very pleasant. Will come back

Mahmudul Hasan: Enterprise always has the best customer support. Shannon and Dean did a great job with the whole rental experience. Cheers.

Pep: Best rental place in Cambridge. Staff is polite and professional, their fleet of cars is clean,new, diverse and with low milage.Easy pick up and drop offs.

Rajiv Agarwal: Short wait. Reasonable service. In town pick up, huge plus. Note airport drop of your car is extra $100 per the agent...really guys.

Maxim Imakaev: This is the most organize Enterprise office I've ever been to! Steve and all of his employees are amazing. Rented a car twice from them for a weekend, and it always went without a problem, everyone was very professional and polite.

Suchan Vivatsethachai: It was a good experience renting with Enterprise at Central Square, Cambridge. We picked up the car with Jovi, who accommodated us with everything we needed. Even though there was some confusion about the car we were supposed to get, Jovi handled the situation professionally and even offered to compensate us for our time loss. Dropping off was also a great experience. Dean handled every concern we had, and the drop off went as smoothly as it could be. They were great!

Dimitrios Niarchos: Great customer experience at the Cambridge branch of Enterprise

Kyia J: Unfortunately, my experience at this place was terrible. I had planned a trip to see a friend on saturday 2/11. I was under the impression that I was all set to rent a car after speaking to a very nice lady named Shannon on the phone a few days prior to my reservation. I thought it was great that they were double checking my confirmation. I briefly explained my situation with her over the phone in accordance to my temporary license. I also double confirmed with the RMV about the validity of my temporary license. To explain, my temporary license is a government issued piece of paper that may say "Class D Permit" at the top; However, it was interchangeable to a temporary license as stated on the "government issued document". So when I walked in at 9:00am, thinking I am all set, the lady at the front desk refused my temporary license because it said "permit" on it. Yet, it was no longer a permit, it was a temporary license. I was given authorization by RMV that the permit was now my "temporary license" and was also validated by the examiner on that paper. Meaning I had the right to drive by myself with that active temporary license. Additionally, I had all other supporting documents on hand to prove that I had an active license. Which, is stated on the Enterprise website. All in all, I think that the Enterprise website and the people that work at the Enterprise on River street in Cambridge should be a little bit more thorough with the information they provide instead of wasting peoples time. I would've never made the reservation with this place if my documents were not going to be accepted especially if it states that it will on your website. This is a caution to all those that carry any type of temporary license do not go to this enterprise. Try the one on commonwealth ave. As they were a lot more helpful.Best.

Jhizel Tahrelle: always have cars available

Caroline Klam: I could not be happier with the experience I had renting a car from the Enterprise location in Central Square in Cambridge MA. I rented a car for just a day while I was visiting in Boston - they didn't have the compact I had requested, but gave me a larger car which was very nice . . . the only problem - that someone had smoked in the car previously - wasn't obvious until I had driven off and started the heater. I pointed this out when I returned the car and they all checked it out, were very apologetic and addressed the issue with me. I had trouble connecting my phone to the car's system and Dean was very patient in helping me make it work. Jovi was alone with a line of people when I came to pick-up the car early on Sunday, she was efficient, patient and cheerful in getting all of us on the road quickly. Everyone was professional, efficient and just plain nice in meeting my needs - I will rent from them anytime I return to Boston.

Jose S.: I love renting with you guys, always great costumer service, honest and transparent .They wont try to upsell you unnecessary upgrades and always respect your choices.

Chris McCarthy: Convenient place to rent a car. Staff are extremely helpful, big shout out to Steve, Dean, and Andre!

Kollala Sai Sundeep: Steve and Dean are very friendly and polite.Dean made sure that I was completely satisfied with my rental.They are the best rental car staff I have encountered in the US so far!Please continue in providing this kind of service. Cheers

Amr Ouda: Customer service is really great at this location. Mercedes from the staff helped me with my rental and she was extremely professional and pleasant. I would definitely recommend.

Tariq Atiyat: Enterprise always provides superior service over all other rental companies.

Michael Mahoney: Incredibly professional and efficient service. I'll be using their rentals again!

Jhonatan Oliveira: Steve was awesome. Car was great. Amazing customer service.

Mark Goodman: Friendly, professional, efficient. Communicated with my insurance company which made it a seamless experience. Highly recommend.

Olimpia Z: Convenient location and super polite staff. The only tricky thing is dropping off after hours as the number of designated parking spots is limited.

Timothy J. Kucharski: Very helpful and kind staff got me on the road quickly and made returning a breeze.

Laila Nunes: Very unprofessional business. Thinking it would be nice to have a job here, my friend applied, was called for an interview and then he went. At this interview they implied that he had the position and to wait for an email with the next steps for the job. Days later the email sent said that they had filled the position. Why make someone feel as though they had the job then give it to someone else? It would have been better to say that they are still hiring and they will get back, but no, they told him he had the job. So like any person would, he stopped applying to jobs. Trying to find a decent driving job is hard in this environment and enterprise made it 100% harder. After deciding to apply to enterprise again because he didn’t know that he couldn’t, enterprise reached out for another interview at a different location and position. They emailed him asking for a phone interview. Knowing his name and information, they still followed through. After responding to them and then answering their call, the decide to now mention that he has to wait 6 months because he got “turned down”. when in reality they lied to him, said he got the job then turned around and filled that position without telling him and made him wait for an email. This situation could have went better if they had been honest and didn’t only care about themselves. How they treat their employees is how they treat their customers….

U. Ayisumo: Great service and I work there

T Rex: This is the fifth time I have rented a car from here.As always, everything was great.In and out.No hassles,no problems.The staff is great and I will always use this location if possible.

Katie Robertson: Good location, usually get my service and vehicle within minutes.

João Pedro Rodrigues: Great support. Fantastic customer Service. The team in this unit is amazing!

Tyler Scime: Poor selection of vehicles.

Tara Connelly: Great service, quick and the two guys that helped were very professional and made everything easy to understand.

Rohini Emani: Enterprise Rent-A-Car, 26 New St, Cambridge, MA 02138, is the worst place to rent a car. Staff are really rude and not customer friendly. Would not recommend this place.

EmanI Maheswara Reddy: If there is lower rating I would give it. Enterprise Rent-A-Car, 26 New St, Cambridge, MA 02138, is the worst place to rent a car. Staff are really rude and not customer friendly. Would not recommend this place.

Horace Dudley: They tried to give me a car so much chance than my car.

Aaron Coe: I have used Enterprise several times now and have had a great experience each time. The processes for renting the car, obtaining the car, and returning the car are all simple and quick and none of the cars I rented had problems. I plan to continue using Enterprise in the future for when I need to rent a vehicle.

Faisal Al-Shemaimry: We rented many times from this location before covid. Competent staff, well-maintained cars, and quick service. The thing is, currently this branch is closed, but the website will let you book a car here nonetheless. Then they will call you and tell you that you actually need to go to the Central Sq. location. Unfortunately for me, I already rode my bike to this location before they could call. Frustrating!

florent: Great and more importantly fast and smooth experience

Klavs Dolmer: Friendly staff and well kept vehicles. Always helpful, and they don't apply the pressure to add extras that some places do. My favorite car rental location!

Suzanne Buckley: Enterprise car rental was great.

RV: Great customer service every time. On a recent trip Arthur C. handled a line of 6 customers solo. He did everything - worked the counter, cleaned the cars, set customers up in their vehicles, etc. Was super efficient and cheerful despite being totally outnumbered by customers.

Sarah Diehl: The quality of the cars could be better

youssef haddadi: Extremely convenient . The help goes above and beyond,a variety of car options and flexible hours .they picked me up from home to pick up the car and dropped me back home when I returned it. And the driver couldn't be more pleasant and friendly, at the end he thanked me for my business. I highly recommend it

Ernie Mendez: I had origanally booked a rental with Hertz. When I arrived they did not have my vehicle that was promised. They were rude and not very accomadating. I was going to Virginia that day and only had an hour to find another rental because it was on a Saturday and they all closed at noon. I went to Enterprise in Somerville. They had the rental I needed. They were very friendly , accomadating and understanding. Even less expensive. I made it there a half hour before they closed. I can not thank these people enough. Upon returning my rental they were polite and professional. This whole experience with Enterprise was excellant. Shout out to Abdul and the gentleman that rented me the car that Saturday. Needless to say, going forward, Enterprise will be my only choice as my rental company. Thank you.

Emma Arsenault: The Sullivan Square (Somerville, MA) location of Enterprise is excellent. The car was clean and ready on time, and the employees was extremely professional. Pick up and drop off were smooth and easy with plenty of parking in the lot for drop off. The service at this location is leagues above the others in the area and I will definitely use this Enterprise for all rentals from now on.

Jose Pineda: The guy who treated me very kind and professional, the lady who works there is not friendly and almost ran over me in the parking lot. For these people like that I do not recommend this place.

Scott Bacevic: Rented a few cars there pretty quickly and haven't encountered a problem yet. Hope i didnt just jynx myself🤞

Silvia E.: Muy mala atención al cliente, la persona que nos atendió muy arrogante.

Essam Masoud: I wouldn’t recommend this branch to anyone!Specifically if you are renting through your insurance company!Poor management who won’t even speak to you or try to help in anyway.Big fraud for sure….Think twice before renting here.

Amogh Thali: Got a Mustang and BMW 2 series from here. I'll say the collection of cars are decent but call them ahead to ask for availability if you want an upgraded car. A breath of fresh air in these Nissans and Toyotas and chargers

Sumit Anglekar: The representative are very kind and are really good at the work they do 👍 Kudos!

Aleksey Chvala: Great service! Thank you

Solar Systems: Best location around, Ezra was my sales associate, very professional, very efficient and his multi tasking skills are off the charts. Best Customer service, Great attitude, Enterprise lucky to have him as employee 5 star SERVICE

Kathiana Monestime: Terrible company, employees tried to steal money from me by trying to add extra rental days without confirming with the insurance or me. Use Turo instead this company is fraudulent.

Bobby Johnson: We picked up the car in Somerville and in anmd out in 2 shakes ☺

Tonisha Bates: This establishment has some inexperienced staff. I was not made of all that I needed to rent a car here. I had a reservation appointment as I arrive, is when I was notified of not bringing in 3 forms of identification. So much confusion and hardship which is the reason for the low rating.

Jennifer Tillson: I appreciated Alex's cheerful demeanor.

Mat Joachim: The whole transaction was smooth and easy.

Errol Simon: Finally a business that treats you like a human being. The associate was very polite and helpful. this has probably been the best that i have been treated by a business in a long time. Top class service my hats off to you guys keep up the good work.

R. D.: Came to this location twice... both bad experience. First time they tried to swindled me and charged me for the rental even though Geico had paid already. Second time, they try to force you the most expensive car and make it seem like there isn't any other cars on the lot. More like Loan Shark Enterprise.

Cathy Poulin: The Somerville office is unprofessional. The rates are different depending who you talk to in the office. So you will need to call many times to get a quote. The assist manager uses a condescending tone, he is not truthful, he is abrupt, talks over you and is pushy. waiting to hear back from the corporate office regarding this matter....will let you guys know how it goes!!!

Christopher Maffucci: Staff was great--helpful, professional and knowledgeable. Unfortunately, the company has a policy prohibiting customers from entering the building (waiting room, counter) even with masks and social distancing. This was a ridiculous and inflexible policy that required customers to wait out in the cold and rain.

Nicole Surette: Easy pick up, easy return. The car was great. Staff are very friendly and helpful.

Rhys Mentos: Thanx Emmanuel Aseme! I was extremely stressed out due to my car being totaled and having to be in a rental for over a month, and the last thing I wanted to do was stop at my "nearest Enterprise to have my tire pressure checked" during my work day. But when I arrived at this location, Manny Aseme assured me that he would take care of me quickly and have me back on my way. That's exactly what he did!Service with a smile and a purpose. Manny was personable, his customer service was amazing, and his positive energy was appreciated!

Ameet Sarpatwari: I was very thankful for Langa Mchunu's help, which went above and beyond.

Santosh Raikar: The Enterprise-Rent-a-Car on Commonwealth Avenue has really some dubious practices. I made a reservation for a 3-day rental on February 19, 2023. The email confirmation had a rental rate of $53 per day with a total cost of $167.91 including the taxes, fees, and Enterprise Plus discount of 5%. When I showed up to rent the car, a recently graduated Florida Man showed me on his iPad a cost of $324. When I showed the email confirmation, he revised it to $176.36 with a per day rental rate of $53. However, when I continued to argue for the total price of $167.91, I had to go back to the office and speak to the manager. The funny thing is neither of them could figure out the 5% discount. Anyway, in the name of customer service (but really because there was another screaming customer for a similar rip-off), the manager offered me a rental at a total cost of $118.45 – a whopping $50 discount as he claimed. Of course, the moment I returned home, I realized that the manager had deftly reduced the rental period to two days. I returned the car on Sunday and the next day the customer service representative called me with a final bill of the same $176.36 and he wanted to understand if I would rate the rental customer service experience at 5*! I just couldn’t believe it! I know this is all about measly $9 but I am just appalled by the audacity of the manager who tried to hoodwink me in believing that I was getting a $50 discount. Despite staying right next to the rental car location in Brookline, I rarely rent at this location. The experience has convinced me that I am better off going to Hertz in Copley Square where I can use my President’s Circle benefits.

David Leifer: We have rented from the Comm Ave, Boston, Enterprise on a number of occasions and it has always been an excellent experience. Most recently (03/23), Anthony picked me up from the auto body shop where our vehicle was being repaired. He was on time, professional and friendly, and quickly got me to the Enterprise office where I was speedily checked out. Enterprise's coordination with our auto insurance company means we always get through the paperwork quickly and have the payment processed directly. The car we received was clean and ready to go. And returning the vehicle was equally fast and easy. I highly recommend Enterprise and all of the staff at the Boston location.

Christine Hintlian: Kirk who is one of the employees at Enterprise was extremely accommodating and very helpful. I had left my garage remote in the rental car and it was difficult to track it down. Kirk went out of his way to contact the person currently using the car, and was able to get it back for me. He is very customer service oriented and will go out of his way to ensure your rental experience is as smooth as possible. Renting from Enterprise in Brookline was a great experience.

Mia Shvarts: I always have a great experience with this branch. Quick service and friendly staff. Recently I needed to fix my car. I was picked up from the body shop by Shereka, she is outgoing and a great driver. Upon arrival I was greeted by Kurt. He was able to assist me right the way. I was in a hurry and Kurt was very understanding. I was out and about in no time. I've been using this branch for over 15 years. They are always above and beyond. Extremely recommend

Raoul Sanon: The workers over there work at a fast pace to make sure the customers are in and out. So far, I have had a marvelous experience.

Princess O: Best enterprise location to rent from. Each time I go I have a great experience. Langa and Amani always go above and beyond. Phenomenal managers. The rest of the team are amazing as well. Thank you guys for all that you do. I wish all enterprise locations had a wonderful group of employees like here.

Anthony Williams: Best customer service ever.

John: This experience turned out great with regard to the car and the cost, but there were some axious moments while I worried and requested at the destination that they remove the $66 Drop fee, upon the suggestion of Manny, the agent where I picked up the car in Brookline, MA. I would have given a 5 had I not been required to beg for its removal.

Sharron Sawyer: No issues whatsoever, the process seamless, staff was professional and polite.

Ezra Shales: Kirk was super professional and helpful.

J. Roberto Garcia: Assistant Branch Manager Brown was very nice. I did not end up renting but did not feel pressured or otherwise awkward. Five star customer and future customer service.

John Conklin: Great service from everyone, especially Giselle! Enterprise team is A+, 5/5!

Alexandra Klingenstein: These guys are great, and they make it so easy. Manny is particularly helpful.

Soham Sarda: I have rented a vehicle from this location multiple times and have always had a great experience. They are pretty reliable when it comes to car availability and maintenance. They surely go above and beyond in accommodating their customers and providing their best possible service.10/10 would recommend.

Derek777: 1-28-23 UPDATE: Renewed my rental agreement with Enterprise on Commonwealth Avenue in Brookline, Massachusetts. Once again, Ashley took excellent care of my renewal. Ashley renewed my rental agreement smoothly, efficiently and without any complications. Ashley gave me an excellent rate on my full size 2023 Dodge Charger SE. Several staff members were there, including Delina and the site manager, Alex. Everyone was pleasant and welcomed me with warm smiles and pleasant greetings. Keep up the great work, guys!Alex, Lilly, Ashley and the entire staff do an awesome job here. Whenever I come in, I am greeted with a warm and friendly smile. They always treat me with respect and dignity. They all have great attitudes and they have done their best to provide me with the vehicle of my choice at the lowest possible rates and they have never disappointed me. Even after I leave the location, they call after a few days to make sure that I am completely satisfied with my rental. It is a true pleasure to rent from Enterprise. Thank you very much, Alex, and the entire staff at Enterprise Rent A Car on Commonwealth Avenue, in Brookline, Massachusetts.

Elias D: The folks at this enterprise branch know what they are doing and run a tight ship! I had a complicated situation with scheduling around my insurance, but they were always patient and flexible with my needs. I got such a cool upgrade, too, that I must share the pic for gearheads out there. Amani G. helped me and was so lovely she deserves a raise! Thank you and looking forward to doing business here again. Kirk helped me with drop-off and everything went smoothly! Thanks again!

Mina Kim: Kurt was so kind and helpful!

Setthawit Thanatheerapong: All around excellent service from every team member that I interacted with throughout the rental process.

bing yu: 工作人员很亲切，租车和还车的过程都很便捷。网上订车也很方便。

Issam Gharios: One of the best experiences I have had with car rentals. Thank you Vladimir and team for being flexible and working hard for us to get the right vehicles. Made our trip so much better

Suresh Reginald: convenient location, staffed by excellent reps, without all the costs, time, and drama of an airport location

James Trano (JCTRealEstate): Great service as always at this location, 301 Massachusetts Avenue, Lexington MA

Timothy Chopelas: Had a really great experience dropping off my rental. Easy in and easy out. They even dropped me off (only a couple milesaway) at a nearby car dealership so I could grab my New car. Very friendly staff.

Stephen Konopacka: Bad service iwill never come back the guy iwas very rude and eating in front of everybody

Your Favorite Kassandra: Dj was extremely helpful went above and beyond to help me out today. Very pleased with his customer service. One of the best workers I’ve met from enterprise !! Thank you again for everything. Keep up the great work !!

Mariam Sabbah: DJ was the best! He made sure that I got the car that I needed for my trip. He followed up on my requests and was very professional!!

Levi B: DJ was the best to work with at this branch. He went above and beyond to meet our requests. He’s a great employee and better person.

Robert: The staff on drop off were no where to be found. Called ahead to make sure someone would be there and when we arrived the place was locked. We arrived 1hr prior to closing. Called and called but no answer. Poor customer service. Car was received very dirty. They take no time to clean the vehicle. Multiple dents and scratches on the car when we received it. If you have time try a diffrent location.

Tom Hazeltine: I needed a quick in and out, Gabriel saw that and helped me to get on my way. Top notch service and a great working disposition. Will gladly rent here again!

Olivier Saint-Vincent: If I could do 6 stars, I will give it to the Entreprise location .I have rented more than 100 cars over my life and it’s the first time I feel the need to write a review to tell how happy I am with the staff and service.Gabriel is a fantastic manager : he goes beyond to help the customers. Nice, courteous and efficient. His collegue Ricci is also a great staff person.The price was very competitive at this time of the year.Thank you !

Alice Lim: Today was my 3rd time renting from my local Enterprise (Lexington MA). Richie and his coworkers are awesome - they took great care of me and the car I got was perfectly suited to my needs. Thanks guys!

deepu P: This location has people with great customer service , my experience with store manager Taylor and Dj was always Amazing !!

U. Ayisumo: Now I work

Laxman PDK: Few cars no options for selection, expensive.

Christina “Tina”: Staff was SUPERB!!! Got an AMAZING upgrade while my car was in the shop

Mohamed Samir: Very helpful

Matthew Hunt: Outstanding customer service and great assortment of vehicles. I will be back!

Ray Williams: Got a car and was not satisfied. Brought it back the next day and they gave me a free upgrade.

Simeone Aceituno: The customer service at this location sucks.

Arthur Burge: Everythimg went great

Josue Flores: Service was excellent. The staff members there (Jeffery Lyford & Diana B.) were extremely helpful and also assisted me with upgrading my rental car with such ease!

Paula Mortillaro: Pick-up easy and quick. Vehicle in great shape—no problems. Drop off easy.

A Xavier (SB): We booked a car at the Chelsea location when we got there the first question the manager asked was what do you do for work and where do you work? No one has ever asked me that question before! I thought it was odd. She made us wait and when we finally got a car she gave us a little box! With 200,000 miles smh I was very disappointed with the service & had the nerve to ask for 300 dollar deposit and we’re still waiting for our deposit back btw. We called several times they keep saying 5-7 business day. It’s been 2 weeks already. I definitely don’t recommend that location! (Chelsea Marginal St)

Kervin Domingo: I feel totally grateful to the person JONTE attended me with a good personality the day I went to rent the car, it's good to see people with professionalism

Jacob Stanton: I was forced to use Enterprise for a rental car after an accident because my insurance company has a deal worked with Enterprise for a set rate. They cannot provide me with a comparable vehicle compared to mine they cannot provide me a safe vehicle and they have proved this multiple times as I've gotten a car with a expired safety inspection and leaky tires and also got a car that smelled of dog that makes my eyes water and nose itch. The staff at the Chelsea location do not do their job to make sure I am in a comparable vehicle and they are very rude and do anything other than their job as have a pizza party behind a petition with one person in the front with people waiting to go pick up their kids from school.And listen and talk about their personal life more than I heard them talk about doing their job as getting me a comparable vehicle. Also have no regard for my safety when I inform them that the car had leaky tires and a bad safety inspection they told me to drive it 45 minutes to their location.I believe it's called a monopoly when I am unable to use another company due to the rates that they have set with the insurance company and I would have to pay out of pocket to use another company.And instead of finding me a comparable vehicle the Chelsea location tells me to call other places to see if I can find one why is that up to me. I know because they were too busy having their pizza party not worrying about with his o to me their number one job is to provide me with a safe comparable vehicle and they are not doing that and are still charging me.After call corporate and seeing other people called with no prevail..I'm going contact Massachusetts Commissioner of Insurance & Better Business Bureau

Jennifer Huertas: Very good service and decent prices

LEAH ORTEZ: Excellent customer service and the prices you can't compare with other rental places , like seriously I been going to them for a long time now, I really recommend them !!

Chananya Dimitrakopoulos: Just no.I got a rental car because I had an accident but where I live needed resident sticker. I had to apply for rental resident sticker online but Boston Parking website seemed to be down and I could not upload proof of my residency. I went back inside the office and asked if they could fax to parking clerk number and they said No. They told me to go to the building in downtown Boston (on State street) instead, I paid for parking $18 for a half an hour of parking. If they could have simply faxed for me, so I didn’t have to waste my time driving and paid for parking. I would understand if they said they did not have a fax. But it is an office and they just simply denied me. I knew it was not their problem but service mind was 0/10P.S. do not use their ezpass. Crazy fee. It was charged about $60 with about $25 service fee. I should have used pay by plate instead.

Mercy Rodrigues: My mom had a reservation transfer to this Chelsea location, we were stuck in traffic and she pleaded with the attendant to please wait for her 5mns, and he refused to wait for her. Once again she said I will be there at 5:05 please wait for me and he refused to wait for her, he said we close at 5 and I can’t wait for you. We were at the parking location at exactly 5:05 pm after breaking out of traffic, there was one person leaving who just looked at us and left and someone else in a car. What kind of costumer service is this, he couldn’t wait 5 mns. ???? I’ve always had great costumer service at other Enterprises and it’s so unfortunate that my mom had to deal with this kind of service.

Chantette Stallworth: I have always had a pretty good experience at this location, but last week on my way to work, on a Friday a maniac hit and ran on me. I thank God I wasn’t hurt, just a little sore, I desperately needed a car it was now Saturday. I was helped by Alexis Gabel and she was so awesome in helping me in my stressful time of need. I am forever grateful and thankful to Mrs. Alexis Gabel. She is truly a gem. Thank you again for your patience and your professionalism.

Kai Malone: Love the staff. Professional and friendly. This is my new place to rent from, they have the better selection for me. Alexis was so awesome. She went above and beyond. George was friendly and knowledgeable. I really appreciate the great customer service.

Resa Gregory: Disappointed rented a car for 3 months straight. I asked for a ride back, 2 miles away. Usually, other enterprise have no issue, with that. They literally told me they could not, when the store was empty and not doing anything

Josephine Gleeson: They were great.

Nadine Mortimer: The office manager Lexi or lex, was unhelpful and condescending. Was given contradictory payment info as well. NEVER USE THIS LOCATION!!!! disgraceful

Dabys Stengel: Great customer service

Kimberly Sorto Mendoza: This enterprise will literally try scamming you after returning the car with fees that weren’t notified beforehand. They charged me more than what we agreed on and that wouldn’t be a problem if I done something wrong but I even cleaned the car beforehand and the bigger lady sitting at the front desk just ignored my questions and told me “okay talk to your bank, I don’t wanna deal with you” it’s so unprofessional like I have a concern and she just told me to get out. The people they have here it’s horrible. This lady should be fired because they lost me as a customer and it’s threatening to the company because they can lose much more with that type of people working there.

JT: This was my first time renting with Enterprise. I used the app to “skip the line” and went straight to the garage for pickup. It took me a while to get ahold of someone who seemed to want to help me. Once she saw my pass, she kind of just aimlessly wandered around the garage for 5-10 minutes looking for my rental and eventually coming back and giving me the rental I was standing directly next to the whole time… really just strange. The car itself was nice, I selected the “luxury” option. When I went to check out, everything seemed to go smoothly enough, however a few minutes after leaving my credit card company notified me of potential fraudulent activity. Apparently Enterprise tried to charge me $141 (the amount of my rental), another $140 (this charge is still pending on my account TWO WEEKS later), and $440 which is what set off my credit card company. My credit card straight up denied the $440 which is fine by me. I didn’t have any issues returning the vehicle the next day. Why do they need to charge someone over $720 for a $140 rental..? If I was renting for a week and the cost was say $600, would they have hit my card with $3k? Just seems ridiculous. No where in my rental documents does it state that they are going to hold onto this kind of money for weeks when I rent a car. It’s as if they just expect me to destroy something. In the end, I will have to heavily consider using Enterprise again in the future.Edit: it took 12 weeks to have the $140 hold removed from my credit card. It took several emails and phone calls as no one from Enterprise seemed to care about me at all. If I hadn’t persistently tried to get ahold of someone, I’m sure I would still have the hold on my card to this day.

Tyler Faber: Left a base to a car seat buckled into the second row of the vehicle we rented. Conveniently they don’t have a phone number to contact them. Filled out a lost and found with their customer service and some how the vehicle with the base of a car seat attached to the second row was not found.

Maria Ramirez: Rented a car for the weekend a few weeks ago at the Enterprise location in Malden. Unfortunately, the car smelled like cigarettes. We tried to air out the car before using it but had no luck. We called back and there was no availability for another rental. I called around to all nearby locations but customer service advised going to Logan Airport location. We arrived and Ricardo S. was quick to help us out! He found us an identical car and was able to check us out within 15-20 mins. Another plus is he put in a note and allowed us to return the vehicle at the Malden location. Saved our weekend for sure- thank you Ricardo!

Randy Boyington: As always it was a pleasure to rent from Enterprise.

John R: As always, quick and easy.Thank you! John

Paul Linderson: Overall I love enterprise and never have had a problrm. On my recent rental I booked thru Expedia and price listed was $27/day...price charged at end of rental was $37/day....bait n switch... Not sure but I wouldn't go thru Expedia to book enterprise. Has never happened going directly thru enterprise.

J Hova: Shantel was great. Customer very much appreciated.

Heather Dunn: I use Enterprise all the time. They are always so nice and friendly. They get you in and out. Will keep using for sure. Thanks for always being reliable.

Mike Lewis: Pick up at Logan AP Boston. Service was super fast and efficient. Staff were friendly and helpful. Loaded our luggage for us. The car was clean and everything worked. Turn in easy and speedy. The usual great experience with Enterprise!

Kevin Manning: seamless process from pickup to drop off.

David Rivera: I rented a vehicle from Enterprise at Logan Airport. A very positive and pleasant experience with staff! Very helpful and answered all my questions. Will definately use again!

Carl Scire: Car was clean and in top condition. Customer service at the airport was very professional.

David Luckenbach: usually enterprise is great. only issue i had this last trip car was 3/4 to 7/8 full of gas. was told to take a picture of gas gauge. was told i would get a discount when i left lot. i brought back vechicle full of gas. no discount

Marco Mastrangelo: Great service and friendly staff

Mary Martin: Super easy pickup and drop off! Great rates and service.

Chuck Lickteig: The rental car experience was seamless. We were give a choice of about 6 different cars. At the return it was also very smooth and quick, overall a very nice rental car experience.

Victoria Gu: terrible vehicle not fit to be rented out!

Chris Santos: Great people at the Boston Logan Airport! Alexis was very pleasant and accommodating. Appreciated after a long flight. When getting my car, I was lucky to run into Zay who made a great recommendation when I wanted to switch my car last minute. Thanks guys!

John Gannon: everyone I encountered at Enterprise were exceptionally helpful and kind. I had a difficult situation and needed to convert a round trip from Boston airport to a one-way trip in rural norther New Hampshire. All the agents I encountered understood my situation and helped me as much as they could in a difficult situation. I will always remember the kindness they showed me on that awful trip.

h h: When having a problem, enterprise asks you to call customer service. I did and operator had such a thick accent she was barely understandable. VERY VERY difficult conversation, finally after asking to repeat what she so many times it became apparent I wasn't going to get help.

Eric Mills: Great customer service 👏 👌 👍

Elle More: We always use this Enterprise location and plan to continue but that was the worst car we've ever rented.Thanks!

Silver Surfer: Bad rental place,most of the cars are old and not clean and i happened to get a car with 2 flat tires so if i was you i would look at a different rental car place.Catching a flat and they cant pick you up Sorry Azz rental company.

Jason F: 5 dollar surcharge for using their EZ Pass!?! For each toll!?! Shame on you Enterprise. What a racket. My car was in the shop and I couldn't get my transponder and figured no big deal. All rental companies probably do this but it wasn't obviously disclosed. Likely a tiny fine print somewhere.

EJ Ma: Great service, friendly staff and easy pickup and dropoff process!

Dame Marshall: Every time I have ever been here there has been issues. They never have the car you reserved, they always charge you more, keep your deposit. DO NOT USE THIS LOCATION. The customer service is atrocious. If my business was being run by mouth breathers like they have at 221 Mystic Ave, I would fire the entire staff and start new. BEWARE OF RENTING FROM HERE.

Carolyn Morrow: Jake couldn’t have been more helpful or friendly—really good experience all around!

Melissa Loredo: Thank you Medford Team!My experience was excellent. I needed a rental due to an accident and the process was simple and straightforward which put me at ease during a stressful situation. In addition I have a newborn and had my hands full during pick up but I was welcomed warmly and with understanding.Jake accepted my return and should be recognized for exemplary customer service. He was asked if I needed transportation back home as I was alone when dropping off the car.I can’t say enough about the great service at this location from the expeditious manner in which the rental was provided and the thoughtfulness shown by the each associate throughout the whole process.

Freedom Free: Nice, clean & reliable cars plus Excellent Customer Service!!!!!

Sheila O'Malley: Great service, clean car, and dropped us off to pick up our car!!

Jason Britton: Staff was diligent and very helpful.

Marie Andrews: I love renting here, service is great, they're super nice, and cars are great

classic huang: 服務不錯，比hertz好太多太多

Rogue River Ron: Needed a car on short notice, and Zach took great care of me. In and out in 15 minutes. He was very professional and courteous. When I need a car in Medford again, I know who I will be calling. Thanks for a great experience Zach.

Paul Surette: Got a good car for a Saturday. They were polite

Tameka Frink: Hidden charges, and no cars

John Trainor: Justin Mansfield is a great employee for enterprise!he went over me.He was very professional and every question I had he answered and then some! I owed my or own construction Company ,&if I had a loyal employee like Justin Mansfield I would take very good care of him and would make sure he remains happy at enterprise because it is very hard to find good people at this time with coronaVirus going on,

A. W: Gold Star 🌟 location! The guys here are professional, friendly, and go above and beyond for customer service.

Allison Drew: Ivan is the absolute best! They were so helpful and answered all out questions in a timely manner. Thank you so SO much for your time. Enterprise Medford is our new favorite spot to rent a car because of you! Thanks a lot!

Sherry: The car was nice, but I wasn't pleased with the service at the Medford location. The billing and tolls was an issue. I usually rent at the Wakefield location and never had any issues. I only went to the new location because of the holiday hours.