Best Wheelchair Rental Service Cambridge Near Me

Lisa Beth Koufman: I think it is important to support small businesses. I knew that Belmont Medical Supply has been in business a very long time and thought that it would be a good place to look for my medical supply needs for my upcoming hip replacement operation. I learned that it has been a family business since 1936. First starting out as a pharmacy and then adding medical supplies to its business in the mid-50’s and then at some point just concentrating on medical supplies. That is about 75 years of medical supply knowledge, and you can’t get that on the internet! I initially was helped by the owner Bob Rosen, and he listened attentively to my concerns, answered all my questions, and then made thoughtful suggestions. My needs were concentrated on gadgets and things that would come in handy and make me more comfortable after surgery. Bob’s wealth of information and patience was very much appreciated. He focused on my medical needs and did not try to upsell me, only suggesting what he thought would be very useful to me. And Bob was right! I had a wonderful first experience at Belmont Medical Supply. It was very much worth the investment in time to go there because what they know isn’t something you can readily learn online and the personal help I got was priceless! In short, I was very happy with my experience and recommend Belmont Medical Supply highly and without reservation.

scott preston: I rented a wheelchair for my mother who was visiting town. The process was easy, friendly service, quality wheelchair and easy return. Would use again. Thank you.

Walter van Dusen: Had a great experience selecting and purchasing some lumbar support items. Bob was very helpful. Highly recommend.

Steven Lappen: I have always found the staff knowledgeable and accommodating. Today when I purchased compression socks, the gentleman provided a detailed tutorial and was pleasant throughout. I remain bewildered by some of these negative reviews. I remain a happy customer.

Edward Kamens: We have been a customer for ten years. The team at Belmont Medical Supply has always been friendly, helpful and very reliable. The cost to purchase a new wheelchair might be slightly more expensive but theyare available for repairs on site which is absolutely more convenient thenworking with an internet retailer.

donna janis: I've been a frequent customer of Belmont Medical Supply for over 20 years. My mother lived to the age of 99 and I bought many items for her, including two rollators in two different years. For those, I priced them online before going to the store where I found Belmont Medical's prices were the same or better. Plus, I got to personally test their large rollator assortment to assess which would be easiest for my mother to operate. Right up until she passed this year, Mom referred to her burgundy-color 4-wheel rollator as "my Cadillac". I was back to buy a wheelchair, not to mention crutches, canes (for me), compression socks, bed pan, etc. etc. The staff is supremely helpful and knowledgeable--always. They steered me in the right direction when I was trying to choose among their various blood pressure cuffs. The store is packed with items, but don't hesitate to ask for options. When I was looking at a display toilet seat stand with arm supports which help a handicapped person sit and stand up, I mentioned the relative was a large man and they asked me to wait while they brought a heavy-duty stand upstairs for me to see which turned out to be the perfect option. During covid-19 they have been well stocked with masks, gloves, sanitizer, cleaners etc. so I'm visiting more than ever.

Tupi Media Group: My employee took 2 electric wheelchairs for repair, they told him that one of them would cost $300 for repair and the other one wasn't worth repairing. So I came over today to pick them up, the people are very unpleasant, the wheelchair repair went up to $350 without even contacting the guy before, and guess what? They told us that the other wheelchair was tossed away because it was "unrepairable" ! Really? How do you do such thing without notifying the owner? They really took advantage of the guy because he couldn't speak English well, it's sad to have businesses acting this way.

Katerina Kokoros: I’m really happy that Belmont Medical Supply is not far from where I live and that they were open during the Covid. 3 months ago one of my brothers called for a wheelchair for a family member and they were really helpful of putting everything together in one day including medical supplies. I went back more than once since their prices are better than online and no waiting & no S/H. The only thing I wished they were also open on Saturday other than that so far I’m happy with them.

Kovez: Amazing over the phone they had great attitudes with me I don’t know why everyone says they don’t and also their products are amazing

Simon Bunyard: My son purchased a wheelchair from them for my wife several months ago. He's a pretty laid back and friendly kid, but he came home just ranting about how awful the staff were. He said they were bickering among themselves the whole time he was in the store. Gave him the distinct impression he was an inconvenience to them. The wheelchair was fine, but didn't work for my wife, so I returned it a few days later. Got a full refund, and an indifferent shrug from the sales man who handled it. Not a friendly place. Zero stars for attitude, two stars for a no hassle, if indifferent return. The staff are going to kill this store.

Donna Hourihan: I stopped in to see if I could find a bag for the side of a wheelchair. I have ordered many over the years. Nothing was right. The salesman (sorry I didn't get his name.) Looked around the store and magazines. Finally found a small bag I am pretty sure will work. Thank you

Brian SMITH: Just on website and happen to read review's. I'm a quadriplegic and have had a dozen phone and in store purchases. I find staff extremely accommodating, knowledgeable and friendly, if they don't have the service or product I need they help Me or my Son find it.Brian SmithArlington

Steve Tintle: I have to say I was quiet surprised to read some of the reviews I did. My wife and I have visited, bought and asked for help in repair of equipment. On each of our visits to Belmont Medical the staff, including its owners couldn't have spent more of their time with us and been more helpful with great advice and very very low cost repairs!!! We couldn't be happier with The help we've received. Our review, in my opinion accurately summarizes this small business and it's helpful staff. Thank you from both of us got your time and help.

Linda Smith, RN, CMC: consistently unknowledgeable, unprofessional, unfriendly old time staff. I am a professional geriatric advisor to families and am always pleasant.

James Dana: I have used Belmont Medical Supply for several purchases and several repairs. I have consistently had very positive experiences, particularly with repairs. The repairs have been for wheelchairs and scooters that I bought their and ones that I bought elsewhere. Everyone their is friendly, caring and knowledgeable although my purchase decisions are also based on the salesperson, my doctor, and the reading I have done before I go in. When they don't have what I need they are always willing to order.

Nancy Schuh: I live very close to this store, I have been disabled for over 20 years. I bought my first wheelchair/scooter from here. I found the owners (brothers I think) to be friendly and helpful. The son, on the other hand, is a different story. He was arrogant, not helpful, and he gave me the feeling that he was above working there. The final straw for me was when I brought my Pride chair back for repair. It would stop at times for no reason. When I went back to pick it up, it was in the exact same spot where I left it. The son said "it is all ready." He could not tell me what was wrong, and again seemed like I was wasting his time. Three days later on my way to a Red Sox game it stopped dead on Commonweath Ave as I was crossing the street. I was very lucky as it was rush hour. That was the last straw. I now use a wonderful store in Marlbourgh despite living 5 minutes from BMS!

John Tambascio: Talk about misery, worst phone attitudes ever.They have what I need but I Will wait for on line order. So miserable....

Elizabeth Bjorkman: They don't take insurance and aren't helpful with personal questions which arise. Next time I'll look for a different supplier of needed equipment.

Beth Perkins: I took my 86 year old Mom here to buy a power lift chair. The salesperson (not sure if he was owner) was uncaring, unhelpful. When we asked about differences between chairs he told us he did not know. One word answers to questions. We ended up purchasing a chair because my mother was very anxious to have one and it's hard for her to get out to go shopping. We paid $1200 for chair plus a delivery fee. When the chair was delivered, my Mom was alone and needed her old chair moved to fit the new one in. The delivery man refused. My mom (86 and very immobile) tried to move the old chair herself while the delivery man watched. No help. She called the store - no help. She cancelled the sale. Why shop local? I'm getting on Amazon to get the best price and will hire someone to get it installed. Do not go here expecting helpful service from a local merchant

Cynthia Cox (Cyn): Has all the medical supplies you need but a bit on the pricey side.

Yelena Genkina: Rude, incompetent staff. Incorrectly ordered my post surgery compression stockings two times. They forgot to reorder on time. Had to call them multiple times. Will never use this company again.Even one star is way too many.

Amy: Called to ask questions and the person I spoke to was super rude. So unprofessional.

Jamie Mahnken: My infant gets his formula through CMS due to his severe allergies. There is no over-the-counter formula he can use that does not make him incredibly sick. I've found CMS to be easy to work with and very responsive. I always have the formula I need delivered on time. CMS went out of their way to overnight me a can of formula when we ran low (at no cost to me) so that my son would have enough to eat ahead of the regular shipment. Refills are quick and easy over the phone. I would recommend CMS to others.

Joe Travers: Delivery mistakes and poor customer service is the only consistency I’ve experienced so far with CMS.We have ordered formula through CMS for the last 4 months. We have had bad experience after bad experience (both customer service and delivery service). One of the orders came in 3 different shipments over the course of 4 weeks! (one can here, 2 cans there). They claimed back order issues. That’s fine except they never called to explain the situation. I had to call multiple times to understand what was going on. Another time they sent me the wrong formula and when I called they claimed it was a shipping department mistake. Again, mistakes happen - ok. However, they never apologized - ever. And then they said they would send someone to switch it out at the beginning of the next week. I had to call them at the end of that next week to inquire about the situation. Again, she never apologized but instead said they would send someone out that day to switch the formula out.Every time I spoke with Megan at CMS she would provide me an estimated time to receive the order (or mistake picked up), and every time they would miss their estimate by several days (or even weeks!) and I would have to follow up to get another estimated time. It’s hard to plan formula orders when they are so inconsistent with their timelines and have such poor communication skills.

christi gorelli: There are multiple suppliers for breast pumps through insurance -- don't use CMS. Know that they won't help you if there are issues with your order. First, my pump was back ordered so took almost a week to ship. They sent me the wrong pump (said I specified that one based on handwritten notes.) Pump ended up being defective (had scratches on the case and tear in rubber casing where the tubes connected.) CMS refused to exchange it because I opened the box -- how would I know anything was wrong otherwise? -- and told me to call the manufacturer. None of which gets me the pump that I originally wanted and added a lot of stress for a new mom.Also, they charge $10 for shipping which the other pump suppliers DO NOT. I ordered from them thinking that going local was better -- but wish I had just ordered from an out of town supplier that may have actually helped me.Buyer beware.

Alexa H: I have had only good experiences here. Very responsive staff and quick service

Jeffrey Driban: We dealt with them for a breast pump and for over 6months with baby formula and they were amazing and very helpful.

Elizabeth Noonan: I just called and spoke to someone who had no idea what they were talking about. When you need to rent a breast pump - someone should know a thing or two about them!!! Super frustrating.

Uho Muho: Beginning was very nice - they immediately provided the device, promised to deal with insurance etc. But... In a month we received a bill for the part that insurance did not pay. The bill contained services that we never ordered. Tried to communicate with them - attitude dramatically changed: "we do not care, it's your problem, deal with your insurance". We obviously contacted our insurance as well. The insurance checked the situation and announced that it will deal with that people as "services" that Cambridge Medical Supply is trying to bill for are not allowed from the first place (i.e. not compatible with the device). So, you may want to think about that. And, by the way, check their BBB rating.

Andrew Halloran: Great service and fast turnaround time.My son broke his leg on Sunday, I called this place on Monday, and received a pediatric wheelchair on Tuesday morning by delivery.It is slightly confusing because the quote comes from a different business name but the sales representative cleared up confusion, saying the business was acquired by another..

Roxie Boston: Nothing at this location.

Brian Daniels: This place is a scam. No location.

DA ILLEST: These people are scam artist and will steal your money. I purchased 3M n45 mask amd they we're fake. They are shady also sold them to me in a plastic sandwich bag.

Laura Ingallinella: This place basically doesn't exist. I drove specifically to the address and there wasn't a medical supply store. If you're just an online retailer, you should say explicitly so instead of having potential customers losing precious time and money for transportation only to find out that the place cannot be found at their official address and hours.I will buy online, but honestly, since I had such a poor experience with this store, I will find the product I'm looking for elsewhere.

BORE Charlestown: AM PM is operating by appointment only. All the inventory is available online as listed. Storefront location is in Charlestown. AM PM also provides local deliveries and operates two local warehouse s

George Pelz: Took the time to drive to the address posted on Google to find they do not exist at the posted address. When I called the phone during their normal open business hours I got an answering service that had no Idea where they were located

Kari Fobe: Waiting 6 weeks for a refund. Staff is so rude and doesn't call back.Would not recommend

Linda Gibson: It was disappointing! When I asked the delivery person if there were any instructions to dissemble the rental scooter it attached to the scooter he said no - you don't need them. We did need it! Also, it is difficult to reach the store as you have to leave a message and then the store will call you back.

Tate Green: i wouldn’t recommend this company to my worst enemy . They sent us broken equipment and the wrong equipment and then refused to replace the broken and wrong equipment. There customer service is atrocious and they completely took advantage of the disabled. If you are in need of this type of equipment, do not trust this company. We have traveled around the country and never had issues like these before.

Daniel: They saved my vacation by having a cpap hose adapter I had left in California. Great service and people. Thanks!

Frank Mercer: they came through in a pinch, when i suddenly needed a budget cpap mask replacement. thanks guys!

Brian Back: I went there to buy a part for my c-pap machine (Airlift P10 Mask system). They charged me $175.00. Online they range from $69.00 up. Unfortunately , I had left mine at a friends over two hours away and needed that day. That's a pretty substantial price gouging in my opinion.

Doug Melcher: I was impressed. Reading some of the other reviews, I was a little leary of this company. I went with them because they had what I wanted at the best price. That said, they did a great job. The people over the phone were nice and respectful of my difficult situation. The delivery was on time and done by a nice person who did a great job. The product(a special recliner lift chair) was better than expected and very clean. All in all, I would use them again without hesitation. Thank You!

Travis Nelson: I placed a order on the first if the month and never received an email for shipping. After 5 days I called and was told they would call me back. Fast forward another 9 days still no email. Once I got ahold of some one they informed me that my items have shipped and I will receive a email shortly apparently shortly on the east coast is a lot longer then shortly on the west coast. Terrible customer service

Farren Clemenzi: If I could give a 0 review, I would.We ordered an electric wheelchair rental so my father could get around at my brothers wedding.The wheelchair came to us absolutely DISGUSTING - food and stuff all over it. Not only that, but IT DIDNT WORK!Unfortunately, we had a jam packed weekend with wedding stuff and didnt have a chance to test it until day of. To our surprise nothing happened. We kept it charged all day + night.We ended up not being able to use it at all and my father was stuck at the dinner table for the entire night.We contacted the company to let them know and get a refund and were immediately told it was our fault it didnt work and that the best they could do is a week free. No thank you. We already missed the big day. Then, he got mad at me for not calling saying that someone could have come fixed it in 3 hrs. We did not have time to have this broken chair fixed. It didnt work, the situation has now passed and we just want a refund. Nope, he refused. Again, blaming us while my disabled father never even got to use it.This was the worst customer service I have ever received. I would highly advise NOT using this company.

Clēment!ne_ Cl0uds: Terrible! First they dropped off the most disgusting and dirty wheel chair I have ever seen in my life. Like sticky food and scum all over it. Then to make matters worse it doesn’t even work! My poor dad had to go without a mechanical wheelchair at his own sons wedding. Staff is rude and unhelpful. Save yourself the time and frustration and look elsewhere.

Tom Stacey: 1st class professional & honest service & people . I walked in asked for help for my Jazzy Scooter which was in my truck. They came out brought the scooter in, diagnosed the problem (batteries) & within the hour I was out the door. Cost was very reasonable & quite frankly batteries cost less then what I could find on line. I would suggest making an appointment

Erin Jansky: I reserved a rental chair from this company in the fall. My surgery was postponed twice, due to COVID and eventually canceled. In mid-January, I both called and emailed my reservation and requested a refund (within the allowable timeframe). I was assured by phone and email that my refund would be processed. It has now been over one month, multiple calls and emails and somehow, my refund has still not been processed. When you call, you end up at some call center being told a representative will call you back. Now they are simply ignoring my calls and emails. I have no idea what the issue is and they have turned what started as a pleasant transaction into a sour one. Don't rent here, don't trust them. Communication is terrible. Buyer beware.

Miss Katie J: The customer service was amazing. We had arranged for my wheelchair to be ready on a Thursday. Since they didn't have my chair they loaned me one. They estimated that my chair would arrive in a week. The next day (Friday) my chair was delivered fully assembled at my husband's request. Thanks everyone for the great service.To update this my wheelchair had some strange defect. Customer service was great. Tried several times to fix it and then replaced it free of charge. Nice when you get results like that

Holly M: I needed a special piece of medical equipment which they had in stock, and were thankfully open on Saturday. Every staff person I spoke with had excellent customer service and helped complete the transaction with ease. I drove over 2 hours to pick it up same day, and was able to get it via curbside pickup which I am grateful for. I especially enjoyed the customer service from Olga, who helped me with directions, staying on the phone with me until I could locate the shop. Thank you!

Ashley Sheridan: Absolute scumbags - essentially stole my money!

Serin Baek: Absolutely horrible service. Please do not use this place.

Andy Bellizzi: I highly suggest you look elsewhere.I ordered a rental chair for an family member coming to our wedding. Due to health reasons they were unable to attend. We canceled the rental 40 days before the wedding and Never received a refund. I’ve called and spoke with someone numerous times being told that my refund was gonna pending, or on its way and never got a refund. There customer service was rude most of the times I called.They constantly say they are short staffed so no one has time to look into it.

Kate OBrien: I am nearly 60 and have not seen customer service like this since I was a kid. I broke a section of my CPAP machine and searched all over for a company to find a part replacement. When I called Boston Orthopedic, I was told that they did have a part, but it was an opened return and could not be re-sold. I was then offered the replacement part at no charge---I was completely taken aback by such generosity. It was a complete throw back to me to the times when businesses really cared about their customers. My elderly uncle is moving in with us this summer and you can bet I will be giving this company my business.

Lynn C.: I cannot say enough good about this company and my experience with them. I walked into my Ortho's office in a walking cast and was unexpectedly put in a hard cast and told NOT to put any weight on my ankle. I needed a wheelchair immediately in order to move about my home that evening. Margaret answered and worked magic to get me the wheelchair which arrived as she promised that evening. I thank her team for the up and above customer service. Excellent!

Brenda Stamper: I rented a heavy duty mobile scooter for business during the week of June 18, 2017. The scooter was waiting for me at the Southbridge Hotel on that Sunday and it worked perfectly during the whole trip. The staff was friendly and they even e-mailed me my receipt. I will use them again!

Deborah Robinson: Donna measured me for prescription Sigvaris support pantihose. She was quick and still accurate.

Robert McGreevy: Great people. Donna is a gem.

Gretchen: All I can say is wow. Incredible customer service. Very knowledgeable. If you need medical supplies to rent or buy this is the place to go.

EMB: They have a large inventory but I'll never shop there again if I can avoid it. Nothing is priced! Terrible way to do business. It's ESPECIALLY disrespectful to their primary clientele with disabilities or dementia struggling to get by. Literally not one visible price tag in the whole place! Want to know prices before you buy? You have to ask the sole employee and she (apparently?) has memorized every item's price. Absurd. I suspect she just says any number that comes into her head depending on the look of the customer. How could you ever know if you're being gouged or not? Ridiculous. When I asked why nothing was priced, she said "it was too much trouble."

Olivia B: The owners are very helpful and professional. Great place. Definitely worth the trip.

Ed Carp: GREAT PLACE. Donna and a man who works with Donna were so helpful and nice. No wonder they have been in business forever. Shop local and support Local small Businesses. They saved me a ton of cash letting me rent instead of buying on Amazon like I normally would. Thank you guys keep up the great customer service it is very much appreciated and valued !!

Janna Lowensohn: Very kind and helpful people. Handled all the insurance billing for me and took the time to make sure I left with the right equipment in the right orientation.

Leslie Wortzman: I went in looking for whatever DME would be helpful to me while I am in this boot. The people there were so friendly and so helpful. I called the next morning to get something delivered and not only did they remember me, but they delivered it to my house within an hour. That was amazing. Their prices are very good and competitive. I highly recommend Byrne.

Diane Barrett Tien: Excellent Customer Service first call to last payment made. My mother has been assisted and supported by the fine family and workers at Byrne during her time(s) of medical equipment needs. They have always helped me help my Mom, fielding my many questions and follow up requests. Personal attention to my Mom for small and large purchases.

David L. Mainwaring: They have served our needs for several years, prompt, reliable and nice people to deal with.

sean erschen: Great medical supplies and helpful staff

Bertha Gardner: I was at this store today and the people who work there are rude. The one who was helping me talked to me like I was a animal. My son was there also last week and he walked out because of how he was treated. We will not go to this store again. Not a store that I want to do business with. This isn't my first visit to this store, but it will be my last. I hope the managers can do something about the attitude at this store.

5sisters Investing: Roberta was rude.. asked about compresion socks my doctor wanted me to get. After 5 mins of we need a persciption and take measurements... they dont know if they even have them in stock!Thats all i called for!!!Useless ill order on amazon!!

mike hawkes: you really need to update your website ,it does not load ,how ppl supposed to know what u sell if the website don't work ,i just have major back surgery and every time i go to look at the sit it never loads

Mindy Beinert: I am very happy with my Medbasix Folding Offset Handle Adjustable Cane. It is quiet and the handle is very comfortable which is why I chose this model. My only suggestion would be a strap that wraps and snaps around the folded cane.

ashley alexander: Great supplies, however customer service is horrible.

d coughlinjd: The three times I've shopped there, the older staff always seem grumpy - almost like they're doing you a favor to wait on you.

Leo Campos: Great people, Service and products. I would recommend this place to friends!

Merri Lee Johnson: Great source of supplies for scrubs. Also great for other medical supplies that our office needs - send lots of patients there for supplies we do not carry.Scrubs are great, comfy and long lasting. Wish there were more on the clearance sale on-line.

Alexandra McNary: Staff always says hi when you enter the door. Many racks of scrubs in every size and color. If they dont have what your looking for they will so their best to order it! The medical supplies are the best in the area. Creams smell soooo good too!

Stacy Ossinger: Best selection of scrubs with good discounts as scrubs club member! Awesome customer service too. Today I called the store to order Gray's Anatomy scrubs in a color that is apparently discontinued. They called the manufacturer anyway to see if they could still get them and were able to order them for me! :)

Kaeleigh Y: Great selection of scrubs, friendly staff, and good discounts as a "scrubs club" member! Also has a great selection of shoes and clogs that are frequently on sale. I tell all my coworkers about this place

Andree Pennachio: i shop here for scrubs. Its a bit deceiving when you first enter and see all the medical equipment. But they have a great selection of scrubs in back of the store. Its neat, organized and they always have my size. They have a couple of big well lit fitting rooms and the staff is super friendly and helpful. I've never had trouble finding a parking space, but there are several public free lots in the center. I've recommended Careway to my collegues and new nurses.

Kerrilyn Olaughlin: Careway is the BEST store to by healthcare clothes and supplies by far!!!!!Oh and the lovey ladies even entertain and chat with my daughter who is a brain cancer survivor. Thank you Careway!!!!

Brittani Hebenton: Having a really nice scrub store near my house is really amazing. When I first went to Careway Wellness center, I couldn't believe the variety of scrub brands they sold. I was in heaven!! Other scrub stores stopped selling my favorite brand (Greys Anatomy) and I thought it would be impossible for me to find a store that sold them but I was wrong! The store employes are very helpful and they cater to your every need. I couldnt find some of the colors I wanted so they helped me go through the catalog and I ended up doing a special order. The other great thing is that they have the "scrub club" membership. It makes shopping for scrubs even more fun. If you spend a up to a certain amount of money on scrubs, they send you a $25 gift card to use towards other scrubs. How exciting is that?!?! I cant wait to go back in and see what new scrubs I can find!

Holly Morrissette: I was recently in the store trying to return an item someone had purchased for me and the staff was extremely helpful and apologetic when the item could not be returned. I love shopping here because not only is the staff helpful and nice but they offer a wide variety of scrubs and nursing accessories! I look forward to shopping for more scrubs here in the future!

Amy Brigham: Make sure that when you ask for directions; i.e. a landmark, please understand that no 7-11 exists; it did about 5 years ago. REALLY! The people there still think it does and so do their directions on their Web site! A better landmark is that it is across the street from a restaurant aptly named "The Restaurant." I can not even make this stuff up!

Joe Gavin: Don't have them order anything for you. I had to pay up front for an item they didn't have in stock. Was told it would be in within a week. Called on day 6 and was told with an attitude it hadn't been ordered because they didn't have an order large enough for the supplier. They called on day 8 and said it was in. Picked up the item and it was the wrong one.They're clueless.My advice is to look anywhere else for your medical supply needs.