Best Retirement Community Springfield Near Me

R R: Unfortunately, a one star rating is the lowest I can go with here, because at its core, the biggest issue concerns poor management. Is anyone at the corporate management level, paying attention to what goes on at this facility? There are residents here that I know personally, who do not wish to “rock the boat”, but have concerns about many issues. Historically, many residents here have not had faith in the directors of this facility. Residents’ concerns all seem to stem from the high management and employee turnover at the Springfield Wellington. Why are so many inept directors/managers allowed to stay, and drive away the few and only good managers and staff that this place was lucky to have? Seriously, this needs to be addressed at the corporate management level, not just by whichever director of the day, happens to be running this facility locally! If anyone is thinking of having a loved one placed at this facility, please do your homework first! Ask the marketing director why senior management allows so much employee turnover? Ask also, why the few talented, lower- level managers that get brought in, continue to be driven out, out of frustration and exasperation, because they are steamrolled and marginalized by higher level managers here? They have had managers that were loved by the residents, and who did an excellent job, but were driven away for no good reason, while allowing managers and employees with a history of causing havoc, to thrive. I really do hope that this place begins to get its act together, for the benefit of those residents that are paying good money for services that are currently very much sub-par at best! Out of fairness, I do know that obtaining good help was not easy in the pre-Covid world, and it is especially difficult in the post-Covid world that we are living in today. THIS is the very reason that the Wellington should be doing everything possible to attract and retain the GOOD talent that they happen to bring in, however few in number they may be, and not allow them to be driven away by managers and employees that should never have been hired in the first place! Your residents count on you, to place their well-being high on the priority list! This means, that without good management running the day-to-day operations, it all falls apart, and their happiness, safety, and general well-being becomes at risk! Residents and their families/loved ones notice when things are not running efficiently, and when staff turmoil and discord is allowed to fester, and often be witnessed by residents and their families/guests, and though many may not always speak out, it does not mean that they don’t feel the effects of poor management!

Alice M. Longley: I know several people who live here and they hate it!!!!!! They are stuck due to little to no family to help them. The staff constantly changes due to poor working conditions. Constant employee turnover. I am trying to help her get out of there. Do not move your family to this place. Please do not. The management company is terrible, absolutely terrible!!!!!!!!!

Ray Micoletti: My brother and sister-in-law reside at the Wellington assisted living. The staff is very friendly and tries to respond to residents needs. Issues: the food service is poor. Actually delivering food to the table that is on dished with frost on them. That just shows total lack of respect for residents. They turned the air conditioning on during a heat spell in May but when the weather turned cold at the end of May they did not turn the heat back on leaving the residents to be cold for 3 days. They claimed it was too big of a project to switch back to heat only to have to switch it back to air in a few days. I had the heat on in my house be cause it was cold and damp but these old and disabled folks have to remain in the cold because it’s to much trouble to turn it on. These are shameful services from this Co.This is a follow up to my original post. This is how the heating to cooling works. There is always a delay. No one is at risk of being too cold. The staff is great at making sure the patients are safe and taking care of. I would change my rating to 4 stars.

David S. Mazzaferro: keep looking. We scheduled a tour of the Wellington, arrived on time and were kept waiting at least 25 minutes before an employee met with and showed us apartments. They were knowledegable and pleasant. Because we liked the apartments we scheduled a second meeting with the Director of Marketing to get a breakdown of expenses and see any available apartments. We arrived early and were kept waiting over 40 minutes while staff attempted to contact the Director of Marketing. Finally, after 45 minutes we left.If you're comfirtable spending at least $30,00 a year with a company that routinely insults potential tenants by not showing up on time by all means rent The Wellington11/01/22 There's been a big change at The Wellington. We recently re-visited. We were warmly and promptly greeted. Marketing Director, Beth Seyller answered all our questions thoughtfully and gave a good tour of the building and apartment features. The environment was warm and inclusive. If you're seeking independent living visit The Wellington.

Yordann Ramirez: The Gardens is an exceptional building with wonderful staff.

T J: I would never recommend the Wellington of Springfield as a place for my loved one(s). Although much of the staff is kind and caring, the Director of this facility is very non-engaging, inept as a facilities manager, and generally clueless about the daily operations at the Wellington. Emphasis is concentrated on keeping units rented at all costs, without much regard for the “quality” of placement, for elders, and the care level that they may require. Many seniors move in, only to move out after a couple of months, because a thorough assessment of their needs, is not adequately done. The chief concern only ever seems to be, getting units rented ASAP, so that they can collect rental income. Residents pay large sums of money for quality and safe food services, however, the food services at Wellington are neither quality or safe! The dining area is filthy, grimy, and not fit for dining. The food itself is a step or two below, what is served at the homeless shelters. Issues with cable TV and other promised services, which are included in the rent, do not get addressed in a timely fashion. It is apparent that this facility is completely rudderless. This of course, is a very dangerous situation, when you’re talking about the daily safety, health, and well-being of seniors. Do yourself and your loved ones a favor, and skip Wellington of Springfield!

Dick: We moved our parents from a large two family house, in a marginal neighborhood, to Wellington over 13 years ago. The safety, security and community at Wellington was truly a welcome change for them and gave us, their children, a great sense of relief.

Who Cares: Great staff that goes above and beyond to take care of your loved ones. The atmosphere is really nice and the building itself is in great condition and very clean. Highly recommend

Rachael: Great place for family I feel confident they are well taken care of. Awesome atmosphere and the employees are fantastic.

Joyce Joyal: I have been a resident at The Gardens for 11 months. Having moved in at the beginning of the Covid quarantine I must say they have put much effort in keeping us safe and comfortable. I’m assuming things will be even better once covid restrictions are lifted. Most important to me is as long as I remain independent I am not a burden on my family. This is where I call home. More people should consider this move while still in their mid 70’s. Several of us have with no regrets.

Ina Isnora: I love the customer service and they make you feel welcome. I love how they can assure you your love ones will be well taking care of. Very very clean community!!! If you are on the waiting list like my Grandmother was. I love how they still call you to keep you updated. They did not forget about her. This place gave me the peace of mind I needed for my grandmother. They even helped us move her in!!!!! Great place, outstanding people and amazing communication!

Elaine Gomes: I love the atmosphere here!! From the beginning with the great informative tour by Emma to the way everyone made my grandparents and I feel. The loved, care, respect and support that they give us is out of this world!! They make us feel apart of their family.

Lisa Caron: A very nice amenity are the activities are geared for the residents likes and interests in the community, often integrating them within the Assisted, Independent and Memory units. They offer so much variety to keep residents engaged and active.

Mary Witbeck: My mom had stayed here prior to the change to The Wellington. She was there for several years. We found the staff to be very caring to my mom. The staff was also very kind to all of us family members. The activities were great, led by Pat Gelinas. She came up with great games, crafts and trips for all of the clients. Pat knew all of the clients by name. I noticed that she made them feel very special.

Teresa Frazier: I visited the facility for a tour and was impressed by the people and residents, all were very friendly. The facility was very clean, which I loved. Saw some residents participate in some activities and they all looked like they were enjoying themselves. Met the activity director and she was very pleasant and seemed like fun! She had a caring and patient attitude, which impressed me.

Francis MacKenzie: As a musical entertainer I have performed at many nursing homes and senior living facilities throughout Massachusetts and Connecticut. Without a doubt The Wellington at Springfield is one of my favorites. The staff is friendly and courteous to the residents, visitors and each other. Each time I have been there I have felt like I was visiting a community rather then an institution. Seeing residents talking and laughing with each other and with staff is wonderful and heartwarming. If you are looking for a place for an elderly family member I would recommend visiting The Wellington.

Jan Mancini: Took a tour while looking for a new home for a family member. Place is lovely and housekeeping does a great job at keeping it clean. Residents seem happy and all staff that I saw interacting with residents were respectful and pleasant. Food was appealing. One of the things that stood out was the activities program where Pat and Jackie seem fully involved in keeping residents active and happy. I was amazed at the list of activities that residents can participate in! It certainly has been more difficult with Covid but when not in that situation, they have lots of musical entertainment, trips like the Forest Park Christmas lights, and numerous arts and crafts. While family member went to live with a relative, when my day comes I would be very happy to take up residence here!

Patti V: Have had family at the facility. The staff goes above and beyond in caring for each individual’s needs as if they were their own ❤️ Has kept everyone safe in a very challenging and difficult year.

Luke Lombard: Excellent care and consideration from staff!

john lombard: The staff at Wellington go out of their way to make everyone feel cared for. Everyone is thoughtful and positive whenever we visit. Pat in programming goes out of her way to create interesting and fun activities for the members of the community.

ReyeSoto 65: There’s always a problem in that Place every time I call nobody answers the phone or they hang up why are they doing this my mothers in there being take care of and these people do not answer the phones or nothing

Hazel Harlow: My aunt resides there still today she She’s always telling me about her day and how much fun she’s having I definitely would recommend Mason Wright.

Mark Dorsey: Very nice people and my uncle was happy with the place

Amanda Bergquist: Amazing establishment

Seth Tenenbaum: The Mason Wright Foundation is a wonderful organization that provides vital support and services to the seniors in our community, as well as a safe, stable environment for our young ones to grow. I support them wholeheartedly as they work to make a difference in the lives of countless individuals and their families, not just within their organization and affiliations, but in the community as a whole.

Joan Allen: I would frequently visit my family member here and one thing I will say is that every single person that works here cares about the residents deeply as if they their own family! There's so many great changes that the new owners are making! I wish my family could have stayed here longer, but even though she had to go to a nursing home the directors were so great!

Cheryl King: Done private duty in there memory unit its very dark gloomy down there ! Food does not look good always cold. Never seen them doing activities just sitting watching tv they just painted it down there still gloomy looking !

Katelyn Bacon: Very disappointed to what happened to this community. I loved working at LANDMARK, but Prosper was very horrible to work for. It is no longer a family atmosphere. Most of these reviews were for Landmark, not Prosper.

Wayne E Schlessman: Very nice grounds, rooms are nice and airy. Clean and neat would be a good description.

Elaine Blazejowski: I've worked here for 3 years and have enjoyed working with staff and being with our residents and family members. I always said we work here in doing for our residents but atthe end of the day it's what they have done for us.

Destiny Saez: I worked here for almost 2 years and the residents always seemed happy with the services, the staff is friendly and understanding and I would have no problem placing any of my relatives here knowing they would be taken care of and happy with their new home.

Doug Asselin: Great staff lots of activities for the residents

Karen Morin: I moved my Father recently to Landmark as he needed more assistance and memory care. This has proven to be a great decision as everyone at Landmark are very thorough, compassionate and he is thriving in the new environment. I highly recommend!

Sara Piantek: I have been an employee here for 17 years and have nothing but good things to say about it. The staff is amazing and i have met so many wonderful residents that i think of as family. There are plenty of activities and the food is amazing. I would have no problem having one of my own family members move here.

Danielle Loiko: I have been working at Landmark at Monastery Heights for over a year and can not say more good things about this community. The staff here treat the residents like they are family with compassion and respect. The food is excellent and there is always something going on. Would feel 100% comfortable having my family member move here. Being able to interact with the residents on a daily basis is what makes this job one I enjoy coming to everyday.

Amy: Monastery Heights is a beautiful, historical building inside and out, with a very warm and personable staff. They provide healthy meals and a clean facility. Mom is very happy after nearly a year at Monastery Heights! 😊

Candace Rutz: My mom has called the Monastery home now for 3-1/2 years. Throughout this time the caring and knowledgeable staff members have provided the increasing level of assistance as needed throughout her aging process. Our family has been blessed to have found this community where our mom is safe, happy and enjoying this time of her life among friends.

almaneta lee: The people are compassionate and caring. I feel very safe and loved.

Laura Clifford: This month marks the 2-year anniversary that my 89 year old mother has resided at Landmark at Monastery Heights. It has been a positive experience for her. She loves the view from her room and constantly raves about the food. She enjoys interacting with the staff and participating in many of the activities, especially the weekly trip to the grocery store. Mass and manicures on Sunday? Brilliant! I would recommend this facility for your loved one.

Roger Lavoie: My Dad, now almost 89, has been living at Monastery Heights for almost 2 years now. My family is so grateful to both the facility and the staff that assists him with anything he needs on a daily basis.He moved in at a time when he needed more help and has adjusted to the easy way of life provided for him there. The staff that helps with his hearing aids, compression socks, cleaning, laundry and meals are friendly, attentive and approachable. The business office, social worker, nurses, activities director and desk staff are terrific.I would like to say that Sharon, the administrator, is exceptional. She’s always there to answer any questions we may have and always oversees all aspects of my Dad’s care. I really feel we are in good hands.

Ryan Lavoie: Takes good care of grandfather!

Gary Midura: Absolutely first rate in every aspect. Staff is excellent, friendly and on task. All sorts of stuff happening yet very organized and very calm. It is a very caring and nurturing environment. All that a loved one would want for their loved one. Gary Midura

Philip Spigarelli: My mother has resided at Landmark since 2002.

carl poole: Yesterday being the 5th of February I had the pleasure of speaking with the Executive Director at Landmark at Monastery Heights(Sharon Putham) (I hope I am spelling her last name correctly) Sharon was very professional in many ways in which She took the time to listen to me ask a zillion questions one right after another. (I might add, She had all the satisfactory answers to my questions) She seemed very concerned to listen to me about all my concerns with having my Aunt reside there at the Monastery. After about 45 minutes of Her being interrogated by my bombardment of questions Sharon assured Me that ALL My concerns would be taken under advisement and She would do the best She could to address every one of them...In summery, Sharon gets My rating of two thumbs up...and now I know why she is the Executive Director...I would like to also mention one other terrific personnel person I have the pleasure of doing business with at the Monastery is Heather Luc-Bacon...Heather is the Business Manager with a dynamic personality and a smile of sunshine...she loves her job at the Monastery and it shows every time I have the pleasure of talking with her...in closing...for all those people who are thinking about their loved ones getting care, I would definitely put Landmark at Monastery Heights, at 110 Monastery Ave., in West Springfield, MA 01089 at the top of Your list...Signed...Carl S. Poole and My Aunt...Lucille T. Desorcy.

Liz Edwards: My brother resides at Landmark for over two years and is very happy with the care received and his interaction with the employees. He's doing well, and if he's happy, I'm happy!