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Appliance repair service
1. Advantage Appliance Repair Inc. - Chicopee
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· 406 reviews
92 Doty Cir, West Springfield, MA 01089
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Candy Anderson: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValuePrompt,friendly and knowledgeable Very good experience would highly recommend and use againService:Dishwasher repair
Barbara Stolarik: Service:Stove, cooktop oven repairPositive:Professionalism,Responsiveness
Carol Yachanin: Positive:ProfessionalismProfessional, informative, personable, time-efficientService:Dishwasher repair
Tim Egan: Mike K did an awesome job getting our dishwasher running. Thank you Advantage ApplianceService:Dishwasher repair
seluleta smith: This is the best company you will ever find for any of your appliances customer service is outstanding I love my tech Jan she was awesome very professional outstanding attitude brilliant wonderful knowledge about the product all around careing excellent personality and great interaction got me up and running in no time with excellent patients to make sure she got to the bottom of the issue/ problem I would definitely recommend this company to anyone I know that is having any type of appliance issues thanks a lot you guys keep up the good work especially with the customer service even the people that answer the phone are very pleasant and prompt thanks againService:Washer/dryer repair
Robyn Kirsch: Service:Washing machine repairPositive:Professionalism,Punctuality,Responsiveness
Dianne Cole: Service:Stove, cooktop oven repairPositive:Professionalism,Punctuality,Quality,Responsiveness,Value
William Tait: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueGreat service from start to finish. The technicians were prompt, professional, knowledgeable and courteous. Best appliance repair service company we have ever used.Service:Dryer repair
Beth Accardi: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueThey were great, very nice and considerate and fixed the ice maker!Service:Refrigerator/freezer repair
Michelle Zook: Mitch was extremely knowledgeable, friendly, and got my dryer working again in no time. Thank you!Service:Dryer repair
Thomas Marshall: Positive:ProfessionalismDave was excellent. Very informative, breaking down the whole process and being extremely thorough. He also tried to help minimize the cost and work within our budget to make the job complete and satisfactory.
William Muir: Chris was an Excellent service repair personService:Microwave repair
Marcella Dorsey: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueThe service was excellent and Jennifer was my tech.Service:Dryer repair
Mommy Of My Loves: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueGot an appointment right away and fixed on the spot! Thank you so much!Service:Washing machine repair
Nicole Mulhall: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueThey were so professional, friendly and efficient, repaired my washing machine in under a half hour. And it was easy to schedule an appointment online. For some reason it's not easy to find good customer service these days so I'm very happy with Advantage Appliance Repair service.Service:Washing machine repair
Kayla Schine: Mitch was fantastic. Fast, courteous and accommodated a last minute change in my schedule.Service:Freezer repair
Claire Adams: Very polite, efficient and knowledgeable appliance repair person came to our home twice within two weeks. Both times his demeanor and service were above excellent.Service:Washer/dryer repair
Mark Vincelette II: Fixed a broken light. Was on time and professional. Mike was great!Service:Refrigerator/freezer repair
Jake Swiatek: Tech was very friendly, fast and was able to fix my dishwasher on the spot. Had a broken valve and was replaced within a half hour. Also, I really liked that when the appointment was set, you get an email with a link to track the tech’s schedule so you can have a pretty accurate arrival time within the service window. 5 Stars
RaC HEL: Positive:Professionalism,Quality,ResponsivenessI was fully expecting to have to wait for parts to fix my dryer but nope to my surprise they had the part we needed on the truck and replaced it … very quick ! I am happy to have my dryer back ! Thank you 😀Service:Washer/dryer repair
Barbara Latonie: Positive:Punctuality,Responsiveness,ValueQuick response, professional repairman, and fair pricing!Service:Washing machine repair
2. Sears Appliance Repair - Springfield
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· 125 reviews
1585 Boston Rd, Springfield, MA 01129
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Rosemarie Stanisewski: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value* The technician was excellent. All of above and then some. Will recommend anytime!!! ThanksService:Refrigerator/freezer repair
Not Important: Critical:Responsiveness
LynnAnne Leone: Positive:Professionalism,Punctuality,Quality,Responsiveness,Value* Thank you so much for your excellent service and assistance with our appliances. You went above and beyond to be sure that the washer, dryer, and dishwasher are in good working order.Services:Washer/dryer repair,Dishwasher repair
BECKY W: I appreciated the whole service experience. I had a microwave over the stove under warranty. I called when it broke. They scheduled a repair person right away. He came and was very nice and helpful but needed more parts for the issue. As it turned out he had to order twice more but each time the parts came and he came promptly to put the part in. I could never have afforded to pay for the repairs so I was thankful it was under warranty. The repairman was Mark and he was very helpful and professional and fast!
Pixie's dream: Services:Stove cooktop repair,Washing machine repair
K B: Very knowledgeable, great repair team!
Dorothy Robinson: Sears took my info but has yet to send me back an email, and the service man who was supposed to set up an appointment with me has yet to do so even after I called him. It's been a couple weeks, I don't kniw what is going on. I don't want to give a bad review as they seemed friendly enough.
Pamela Welch: I have a dryer that needs a new timer, which to me seems minor. Never had to have a service performed on this dryer.When the repairman quoted me the price for a new timer, plus labor, it was the cost of a new dryer.Family member is purchasing a brand new dryer from another store as a gift.Whenever I have purchased an appliance it has always been from Sears, this will be the first time I won't be.Service:Dryer repair
Viola Mccoy: Positive:Professionalism,PunctualityThe service technician was very, professional and courteous.I would've given a 5 but he did not wear a face coveringService:Washing machine repair
ROD GATES: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueRepair complete in a timely manner and was detailed in explanation.Service:Washer/dryer repair
Christine S.: Positive:Professionalism,Punctuality,Responsiveness,ValueVery knowledgeable, professional, on time, helped with tips so issue doesn't happen again.Service:Dishwasher repair
Sandy Mattern: I was told we needed a relay control board for our oven. We were billed for the entire service before the work was done, and the part was sent free of charge by Frigidaire, but we were still charged for it and have been trying to get it refunded. Frigidaire said we would just be responsible for labor and that it was noted on the parts order that there was no charge for the part. When the repair man came to install the board, the oven still did not work. He then changed the ignitor, which fixed the problem, so there is a good chance that there was never an issue with the board. Even after charging in advance for the entire service, we were then charged another $5 to our credit card (because they had the card on file) which I can only assume was for installing the ignitor. I will not be calling Sears repair services ever again for serviceService:Stove, cooktop oven repair
Dorothy Hill: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueThe technician was on time, pleasant, thorough, and helpful. I don't remember a better experience with a service technician in my home.Service:Refrigerator repair
Jeff Parker: perfect service by a company that obviously values their customers!!Service:Refrigerator/freezer repair
Charles Rosenberg43: Service:Microwave repair
Christen Maglio: Backordered parts, didn’t perform the service but charged us for labor. Called multiple times to dispute. They sent it to collections. We had to file a complaint with the attorney general’s office.NOTE: I did what was requested in the response below and it went NOWHERE. Didn’t even get a reply. Don’t be fooled.UPDATE: After filing the complaint with the AG’s office it took about a month for a response from Sears’ resolution team who apologized and cleared our account. It’s interesting that we spoke to a US-based upper tier customer service representative from a department we were told didn’t exist until we had a dispute. They had no explanation for why we were charged for labor that didn’t happen and indicated that it was clearly documented in our account that we canceled the scheduled service with ample notice. Too bad it took all of this effort to get a simple resolution that most companies are capable of after one phone call. NEVER using this once reputable brand again.
Willette Johnson: Positive:QualityGood experienceService:Microwave repair
Tom Salomone: Very impressed with the technicians knowledge. He completely solved my problem and got my lawn tractor running as good as ever. I would recommend them highlyService:Dishwasher repair
Umm Amber Sekeena Abdur-Rauf Rivers: Service:Refrigerator repairPositive:Professionalism,Punctuality,Responsiveness
Keshaun Dancy: I Was at work so I had my wife call to repair a simple fix whirlpool senses for spin mode that only needed to be calibrated!! After five minutes the Repair man tell my wife it needs a new cpu and repair is 900$!! As if that’s not bad enough,now washer won’t even give codes and or do anything it was trying to do before we paid 100$ for them to make things worst because now I have no clue what he did to this thing!! SMH dog eat dog on all levels of today world just a freaking scam worst part is I was not home and you trying to get over on a hard working women!!!Service:Washing machine repair
Michael Howard Schoenberg: Positive:Professionalism,Punctuality,Quality,Responsivenesstractor lawn mower service
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Appliance repair service
3. A & R Appliance Service - Springfield
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· 438 reviews
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4. Washer Wizzards ABC Appliance Repair - Springfield
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· 21 reviews
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5. Salemi Appliance - Springfield
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· 67 reviews
112 Boston Rd, Springfield, MA 01109
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John Baker: I was looking for a door striker for my Whirlpool dishwasher, and Mike found exactly what I needed, showed me the picture of it, ordered it and the part fits perfectly. Great customer service, polite and friendly. You need parts for your appliances, this is the place to go.... ask for Mike.
Kelsey D: Excellent service! Adam was immediately helpful and friendly when we initially went in to get a new fridge. The fridge was delivered quickly and professionally. When we were unwrapping the inside of the new fridge, we noticed a small crack in the lining. Mike and Adam could not have been nicer! They ordered us a replacement and it was delivered a couple of days later. 10/10 recommend!!!
Sheila Giuliano: Great customer service while you giving them your money but that all changes after the sale. The $6500 gas range that had no problem delivering stopped working after a month. Now I am out of their service area to come fix it.
Jason Demerski: My older gas dryer started having heat problems....after some research I identified what I needed to fix it and figured I'd have to special order the parts and wait for who knows how long. I called Salemi on a Saturday and they knew exactly what I needed AND had the parts on hand. I was up and running that day!
Pedro R Martinez: Great selection of appliances to choose from EXCELLENT service & employees..
Lois Cignoli: Great customer service. Barb was most helpful, knowledgeable and extremely personable!
Therese Rogers: Very helpful with helping to pick out a washing machine.
Edwina Lessard: Very good. Always get great service .
Brian Juliano: Adam was literally the Larry Bird of appliance sales! This was hands down the best experience I have ever had purchasing any type of appliance....reason: Adam not only knew the product inside and out he was excited to talk to me about it. I felt like it was 1985 all over again when stores were filled with pride and quality minded people! I will be doing all of my appliance purchases here going forward thanks to Adam
Joe Mama: Spent almost $900.00 for a microwave/convection oven that stopped working after 2 years. SalemiI would not repair or give discount on new one. Terrible, terrible customer service.
Prestigious Home Improvement: Barb is wonderful
Julio Feliciano: Great selection, staff is very knowledgeable and professional, but definitely come with some money, this is not your neighborhood second hand appliance store
Marc Marano: Very good experience during busy tax free weekend. Owner helped this senior citizen load refrigerator on my truck.
Christine Otero: I would not let these ruthless unprofessional men into any ones home..they are rude, childish and Ghetto!!
Frank Vance: Terrible customer service
Brandon Parrelli: Great selection and knowledgeable staff. I had minor issues and they took great care of me. Adam is the man.
Peter D: What a pleasurable experience. Barb was informative and no pressure at all.
Matt Robinson: Gen is my favorite girl, she's the bomb
Heather Oliver: Adam was a great help and very knowledgeable, I told him what I was looking for and he was able to make my dreams a reality. I highly recommend Adam and his professionalism. We were able to get delivery on the day and time we needed and the the delivery team was very pleasant and careful with our wood floors and new appliance. I would strongly recommend shopping local at Salemi Appliance! Great team, great store, great people! It’s also nice being able to call the owner directly should you need too, can’t do that with Home Depot, Lowe’s or any other big box stores!
Janet Plouffe-McColl: Excellent customer service was given by Barbara. Patient and super helpful. She went above and beyond her call of duty. An excellent and welcoming atmosphere by all. Enjoyed my first time visit and felt at home there. God bless everyone. Thank you.
Jason Wolfe: I'm a contractor and they delivered new stove onto newly finished hardwood floors and scratched. When I confronted owner, Vincent about the issue he hung up on me. I'll never deal with them again. Big box store or Salemis, take your pick, the services offered by both will be equal and less than desirable.
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6. L & W Appliance Service - Springfield
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· 13 reviews
20 Oakdale St, Springfield, MA 01104
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Thad Latham: Positive:Punctuality,Quality,Responsiveness,ValueKevin was very reasonable and had what I needed!
James Lewisbrown: Over priced used items, sales rep talked to my wife and tried to rip her off, but lower the price once i brought up how close a new one was compared to the price he tried to sale a used on for
JOEL BRISSETTE: Kevin did a great job. Fixed my parents washer right away. He even came over on a Sunday.
David Luthi: Way overcharged... Talk about sticker shock...110 per hour labor???on top of the service call..... Find another shop!!!
Lee Campos: My problem was not one that Kevin could fix and I truly understand. But having a conversation with him and the time he took to speak to me because of his concern and love for people was definitely felt. I would use him for any future ventures knowing that his kindness and knowledge of appliances is unbelievable.
Allison Saalfrank: Great service, prompt, very knowledgable, worked on my 20 year old Sears Whirlpool dryer.
Shane Thans: Quoted me a price that was $29.00 more than online prices ($4.64), also found same part locally at Household Appliance for much. much less! This guy marks prices up too much!
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7. Family Appliance and Mechanical Inc. - Agawam
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· 30 reviews
325 Walnut St Ext, Agawam, MA 01001
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Carl Jalal: Brennan was very professional, helpful and fixed our Whirlpool ice maker quickly. We appreciate the service
Steven Danishevsky: Don't waste your time calling anyone else. Get your appliance fixed right the first time!
Jed Berliner: It doesn't get any better than this. Prompt, reasonable priced and (even better) a successful 13 year old dishwasher repair. Two thumbs up. Where's the sixth star? 😉
Stephanie Nazlian: Positive:Professionalism,Quality,ResponsivenessGreat experience from start to finish! Will definitely use them again when needed and will recommend to friends and family!Service:Washing machine repair
Lisa Hunter: Chose this company to fix our broken Samsung refrigerator’s ice machine due to the Google reviews and they did not disappoint. They were extremely responsive (leave a message—they WILL call back soon after), on-time for the appointment, and came stocked with the supplies needed. Extremely happy with them and will not hesitate to call them again if needed. Not many of these types of service companies around anymore!Service:Refrigerator repair
Kate Reagan-Talbot: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueCalled on Tuesday, arrived on Thursday, after ordering the needed part from a conversation over the phone. Easy to work with, honest, respectful. I would absolutely use them again.Service:Washing machine repair
Vanessa DeJesus: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueBrennan was awesome I am very pleased with his work will definitely be reccomending them and I will definitely be using their bussiness in the future again if needed.Service:Dryer repair
Karen Clavet: They fixed up my old whirlpool washer to live again and I only had to wait 3 days! I am truly grateful. I highly recommend them.
Richard Baer: Positive:Professionalism,Punctuality,Quality,ResponsivenessWe have a Samsung gas dryer that went on the fritz. Many places, hearing it was Samsung or that it was gas, were not able to do the work. Family Appliance was able to take care of us quickly and professionally. Dave, the tech that did the work was friendly, competent, and got us going in no time. Thanks!Service:Dryer repair
ANN ROBBLEE: Positive:Professionalism,Punctuality,ValueTechnician was friendly and experienced. Fixed my machine quickly. I will recommend and use this business again if needed.Service:Washer/dryer repair
Justin Anstett: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueI had jon from family appliance come to my house and fix my dryer he was absolutely amazing everybody at family appliances awesome highly highly recommend use them before in the pastService:Dryer repair
Gerry Gaudrault: Positive:Professionalism,Responsiveness,ValueMy very old clothes dryer stopped tumbling. Dave arrived, diagnosed the problem and offered a solution at a reasonable price. Work was done in 15 minutes and I have no complaints. The two people I dealt with, Katie and Dave were pleasant, professional and a pleasure to deal with. Would use Family Appliance again.Service:Dryer repair
Marta Lev: Prompt efficient service
Kate Spoto: Our very old Subzero refrigerator was no longer getting cold enough in the freezer. Dave from Family Appliance was here for a short time and replaced the timer. Done! And very reasonably priced. So happy!Service:Refrigerator repair
Desiree Jean: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueExcellent customer service! Thank you so much!Service:Dishwasher repair
Dawn Guerriero: Very pleased with service. Diagnosed problem quickly and completed repairs without issue. Will use again.
Tony Letendre: Showed up when promised and promptly fixed our washer. He had the correct part with him.
David Whitaker: Is great and thorough service from knowledgeable staff.
Deborah Markham: Positive:Professionalism,Punctuality,Quality,Responsiveness,ValueAldo.Services:Washer/dryer repair,Stove, cooktop oven repair,Washing machine repair,Dryer repair
Theresa Carrington: So happy to say this is a repair company you can trust to get the job done right. The first phone call was quickly returned by a very friendly and professional named Katie. She set up the appointment as quickly as possible during a pandemic. They are very busy but now that I've used them I can say they are worth the wait. Yes being without an oven is hard, but I'd happily wait for a trustworthy technician. Communication was excellent, with confirmation and reminder texts. Jon, the Service Technician was timely, respectful, knowledgable and kind. He did a great job. They are fairly priced as well. Great Job Family Appliance, thank you!Service:Stove, cooktop oven repair
Jeffery ODonnell: I have use Family Appliance many times. I had a problem with my coin operated washing machine. I called, left a message and they called back. When I explained the problem she replied that they have a lot of work and didn't have time for a coin operated washer. Not that they couldn't just that they wouldn't. I USE to use them all the time but with attitude like that is probably why they don't sell anything anymore and now just do repairs and with attitudes like that I can probably guarantee that she won't be doing repairs much after that. I wish I could have gave them a half star since she did call back!Service:Washing machine repair
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8. Bob's Appliance Repair Service - Chicopee
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· 36 reviews
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9. Sears Appliance Repair - Holyoke
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· 186 reviews
50 Holyoke St, Holyoke, MA 01040
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10. Sears Appliance Repair - Springfield
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· 6 reviews
1277 Liberty St, Springfield, MA 01104
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11. Metal Men Appliance Repair - Springfield
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· 1 reviews
85 Mill St, Springfield, MA 01108
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12. GE Appliance Repair - West Springfield
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· 2 reviews
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13. Bosch Wash and Dry Repair Beaverton - Springfield
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· 5 reviews
1380 Main St, Springfield, MA 01101
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14. Carrier Appliance Repair - Longmeadow
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· 4 reviews
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15. Appliance repair service LLC - Chicopee
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· 6 reviews
106 Bostwick Ln, Chicopee, MA 01020
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