Best Wheelchair Store Springfield Near Me

Robert Garczin: Paul & cornel we’re extremely helpful paying attention to every extra detail I’m very pleased and excited to use my chair lift thank you

Raymond Spaulding: I had applied and was approved for an “aging in place” grant from my city. Today the stairlift was professionally installed by USA Medical Supply. I want to thank Richard Spafford, their president; Andrei Cojocaru, their service manager, and Cornell and Paul, who did the installation. There was a lot of red tape and delays in working with the agency handling the grant. I am in West Springfield often and have also shopped at USA Medical for helpful items. Since I wanted to stay with a company that sold, installed, and serviced the stairlift, I went back to USA Medical. They were very easy and enjoyable to work with and very patience. Anyone wanting to have a stairlift installed should call or better yet, visit their store.A happy, happy and lifetime customer.Ray Spaulding

rachel jenkins: Paul and Cornell delivered our hospital bed today. They were on time, very efficient and it took them11 minutes. But more importantly than that, they were so warm and lovely to deal. I would so b einclinced to reuse the company and their services

Alyssa Croteau: Great selection!! Always amazing staff and willing to help ☺️

Renee Peets: Great customer service, extensive assortment of equipment, scrubs, even hospital bed rentals and lift recliner sales. They have many items on display so you can view and compare features if you are unsure. If you want one stop with friendly, professional, knowledgeable employees who enjoy what they do, don't hesitate to shop here. Natalia consistently went above and beyond to serve our needs, and it was much appreciated.

Katrin Carlson: Great experience. Andrei was extremely helpful and came to our home in CT to assess for ramp installation. The ramps were installed within a few days of the assessment. We also purchased a power chair from this company. Really great customer service. Highly recommend.

William LaPierre: Our customer experience with USA Medical Supply exceeded all of our expectations. Andrei and his crew were prompt, courteous, and very knowledgeable. The install went without a hitch and we are very happy with the Harmar stairlift we purchased.The whole process took only a few days and we could not be more pleased. We highly recommend USA Medical Supply!

Joann Lawrence: Prices are great, nice arrangement of scrubs

Brenda Colon: Drove up seen it had to stop when I walked it the customer service was amazing scrubs are great and the sales are amazing

Kelsie Bacon: customer service is absolutely amazing. They also have get discounts and deal days that make it more affordable for healthcare workers. Love this facility

rachel garfi: Great deal on scrubs and a great selection. Highly recommend

Aimee Kai: I love their scrubs!!! Also, everyone that works here is extremely helpful and nice.

Jaritza Rios: Awesome place for scrubs ☺️

Pauline Tilbe: Great selection of scrubs, friendly people! They always offer a professional discount with healthcare ID which is always appreciated!

Binda Preniqi: Great place , awesome staff, absolutely the go to place for scrubs

Eugenia Batista: Ever since this place opened I've gotten all my scrubs there. Why? Because the prices are affordable. I've been in the medical field 15 years now and have always spent a lot of money on my uniforms. Times now are tougher than ever and I'm glad that with 100 bucks I can get 3 to 4 pairs of scrubs. I will never go back to get my scrubs anywhere else. Thanks 😊 USA Medical Supply for the great work you do.

Madeline Lebron: Lots of variety 👍🏼

Samantha DeDeurwaerder: I went today to get some scrubs for work and they have such a good selection with all the good brands . So comfy and love all the colors you can’t find at other stores ! Amazing

Gianna Madro: Everything is well organized and easy to find. Great prices and sales very frequently!

Chrissy Comi: Great staff!They have great brands of scrubsAnd great when the gave asked

Jose Caraballo: Is allways 3 people or 4 working but everytime that I go I have to wait over one hour In line , slow motion, is super fustrated..... SMH.....

Tracy Hart: I had to return a wheelchair that was delivered to my mother, it was a little to small for her.Zach was the representative that helped us. He fitted her to the next size up and showed us the features. He was very patient and understanding. As far as I am concerned he went above and beyond for my mom.

Hector Santiago: I was never at this business before in my life. I needed compression socks and went there to get them. Went to the Easthampton store. Joseline was very helpful and very professional. I was lost as to what type of socks I needed and she took the time to explain to me. Took my measurements and gave me the appropriate socks. These are the kind of people that one need to mention and bring back what is called Customer Service which is becoming very rare these days. I will definitely recommend this place and person to someone looking for medical supplies. Thanks....Hector

Lumarys Figueroa: I receive my daughter's supplies in that place because I have no choice, since what they have is a monopoly with services and supplies. My complaints are the following: once they gave my daughter's monthly supplies to another person and they did nothing about it, I did not receive the supplies that month, they never let you know when the prescriptions are about to expire, but at the moment to look for the supplies, the delivery service used it only once and it was terrible because they did not send them all together and I received supplies almost every day since there are many, they take a long time to serve customers, calling by phone is impossible and The people who have to call monthly when placing the order do not speak English correctly, so it is very difficult to understand what they are saying or asking.

Christine Mindell: I had a very good phone experience with my order. Joyce was very kind and helpful.

Patricia Daigneault: Today is the third time I have visited this business. The staff is always extremely helpful. Even when they are busy, they do their best to not keep anyone waiting to long. They even have comfortable chairs to sit in. The East Longmeadow medical supply store goes above and beyond to help their customers !!

Orando y Clamando / Koizy Reyes: Mi nombre es Ramonita Reyes y estoy encantada con el buen servicio en Louis and Clark en Springfield. He preguntado por la "10 in One Flip Pillow" y me ha gustado el producto, ya que no lo habia visto en otro lugar. Me parece que voy a volver a la tienda para comprarlo

Cynthia McKee: I had purchased a rollaway walker over a year ago.The ladies in store were very friendly and helpful with my purchase. Today I purchased an Automatoc Blood Pressure Monotor and ordered a few percussion socks that will be sent to my home. The nice lady in the store was very friendly, nice and very informative about my purchases today. Thank you for your help. Cynthia McKee. I will be returning for future purchases in the future. 4/7/22

Nancy Mahoney: I received my prescription right away. Staff was very nice and professional.

Deborah Breault: Wonderful service they have and so caring for an individual they also show you how to use your medical devices would highly recommend

La'Toyia Miles: Very nice ladies were working when I arrived. Facility had all COVID safety precautions being taken made me feel safe from COVID while I was there. Excellent customer service they already had me in their system and was able to explain everything to me and get my authorizations sent so I can get my supplies needed for my son and I she also had very good product knowledge and knew the availability for other medical supplies stores as well which was helpful so I didn’t have to run around to all of them. I would highly recommend anyone to come here for there medical supply needs.

Georgia Gaston: I first had a problem getting a bath stool from Lewis and Clark East Springfield Mass location 2 years ago.My second incident was when me and my 73 year old mother walked in there and asked if they had a script for a walker and they said yes it's in the system. I ask why my script was in there system for 3 months and why hasn't anybody called me.To he lady behind the counter said, it's here if you want it now.I said well let me know what kind of walker is this, because there are more than one kind.She said it's for standard gray push walker.I said well I don't use those I use a rollator.She said we don't have those and we don't sell them here.I said then never mind don't fill that script, that is the wrong one.Then I left that was a month ago.I called Lewis and Clark last week asking to call me cuz I'm looking for some scripts for a leg pillow and some other stuff.I get a call Monday noon they left a message for me, it said your Walker is ready to be picked up.I don't understand why they couldn't call and talk to me to find out what I wanted. And I don't understand why they would fill a script that was that old.I'm a different place now where I'm in the middle of getting something else and they screwing up my resources cuz my insurance now has to be reimbursed for whatever they are charging or they have to cancel the order or I don't know what they're going to do they don't call and talk to me.I thought they would be more professional than a lot of other medical supply stores I've come across, because they go to the senior center one day a year to help do maintenance checks on their medical equipment.Why is this happening to me ???

Jary Valle: I went in for the first time and it was an absolute great service! Thank you

Y M: This my go to place for medical supplies I go there atleast 3 times a month to buy my daughter diapers ,staff is awesome very polite and attentive, I have never had a problem any questions you have they are more than willing to help you out I highly recommend this place .

cathy serrano: This place is awesome. Great service and great experience. Never had a problem with the ladies that work there. They take care of everything and I recommend this place to anyone.

Millie Guzman: Visited them today and Liz was very helpful. Service was great. Thank you.

Curtis Woodard: Louis and Clark is such a great store. I always find what I need and there’s always an employee their to assist when needed. I came if for a replacement on the bottom of my crutches and the girl went as far as to put them on for me.

Pedro Vazquez: Best service!

Beverly Brickey: I have had great experience with both the medical equipment deliveries and the pharmacy.

Walt Lorenz: Trying for days to get someone to answer the phone! Have left numerous messages but never get a return call. Do managers ever read these reviews?

Jeremy Dugan: I received my CPAP from J&L on 6/27. I immediately found out the mask I was fitted for was wrong. I have called 14 times and left 14 messages with either Customer Service or Respiratory Therapists to get refitted for a full face mask. I was told a fit guide would be sent to me (nothing sent!). Today, I was told this is a Supply issue but I still don't know what size mask I need. This rep started the conversation with an over the top attitude and I asked her if I did something wrong. She didn't answer, so I asked, "did I do something to deserve this attitude?" ...she responds, "I'm sorry, goodbye," and hung up. So I've now had a CPAP for 6 weeks, after waiting 13 weeks for it to be delivered.This place is rude on the phone regularly (today's was just the cherry on top), unresponsive to messages and customer service requests, and hangs up on you.If you have a choice, do not choose J&L.

Michael Saliba: They used to be great prior to merging with Lincare. Dealt with Lincare in West Htfd years ago and and treated to the worst customer service I’ve ever had. They overcharge Medicare for items you didn’t request as well as uphold Lincare’s horrific customer service. FIND ANOTHER PROVIDER!

Christopher Secco: The lady I spoke with was nice, and gave me other places to check as they didn't have what I was looking for.

Lora Barrett: I have been trying for three weeks to order a portable CPAP machine. First J&L lost the referral from the doctor. Then I called and was told someone would get back to me. Then I had the referral sent again. I have called three more times and no one has ever gotten back to me. We’re talking about a $600+ machine that I am going to pay for out of pocket. One would think they would want my money, particularly since I have had a regular CPAP machine for 2 years now.

Erica G: If I could give no stars I would. This is the most disorganized company I have ever dealt with. If you have a choice, use ANY other supplier. Save yourself the headache.

R. Aversa: If you need CPAP equipment DO NOT CHOOSE THIS COMPANY. From my first appointment there was literally no communication. I had to figure out everything on my own. I was never fitted properly for a mask and I never received supplies when I needed them. If you have questions and need to call in, they use some sort of generic answering service and it could take hours for someone to get back to you. I finally decided to change companies. When I went to drop off my machine, the receptionist looked at me and walked away. I sat in the waiting room for over an hour. There are plenty of other companies out there to use.

Victor Dynak: Won't stop calling, even after I told them I'd call if I needed anything. Blocking their number.

Frank Nunez: Stay away from J&L Medical Services. Customer service and billing practices are horrible. I have spent 5 month trying to resolve a billing issue caused by them and they wanted to bill me for the insurance companies portion also. Buyer beware.

Lisa Dietz: Their employees are very unhelpful and very rude to the customers. Left several messages with no return calls. I’ve been having an issue with my billing for the last seven months Getting nasty pre collection letters saying that I have not made any effort to Communicate with them about my outstanding bill, when I’ve called them every month starting back November 2019 till June 2020 on the same bill problem, because I returned some supplies back to them and they never gave me credit on the supplies that I returned.

Tito Medina: I just wanted to say thank you to Stephanie for her patience on explaining the c pap machine how to use it and also cleaning it. She was awesome 👍🏼

VL. St. John: I found the staff very friendly and helpful, I would recommend J & L to my family and friends.

PRIMARY CARE: The company itself may be unorganized, but the RT that I saw was amazing! She was very knowledgeable in all areas of concern such as my sleep apnea, use of my c-pap, how to clean tubing, and what to do in order to improve my health condition.. Thank you Stephanie !!! Because of you I sleep better.

Jackie Dejesus: The worst company to deal with for C-pap. I wont send any more referrals there and I will be transferring the ones I already have! They get a Zero from me.

Susan Cragin: I called in 4 times, was kept on hold for a few minutes, then there was nothing, I think they hang up.

Valerie Chadwick: If they had zero stars, I would have put that. The one employee was aggravating and rude. It seemed like she wanted to prove we were doing something wrong with the machine. She was no help at all, didn't care about taking care of a person's needs. I left the office swearing and slamming the door. That woman is a barracuda. Stay away if you want to keep all your body parts.

Gerald Mann: They took over Lincare accounts. Never notified customers, new address, Lincare never helped when called for info about new address. No local telephone in office, only one employee. Can only contact thru messages left at central switchboard. Time to look for a new D M E.

Steve Nelson: These people would have to get much much better just to be incompetent.They have no idea how to run a business...stay away..they're bad news...very bad news

Henry Robert: This company had the worst customer support they just hang up when a problem surfaces.

Yoly Echevarria: The ladies Aleesa and Amy did a fantastic job. The service was amazing and very professional. I will recommend this place 100%.

Jamie LaBay: I went in for my 3 year olds breathing machine. This was the 4th place I had been to with my prescription order and the first place to greet me pleasantly and actually help! Aleesa called 2 people and worked diligently to make sure I left with our machine and didn’t have to make another ER trip for a treatment. Office is very clean and bright. Thanks again Aleesa for easing this momma’s mind and your awesome customer service!

Nikki McCuin: I went in to buy a moist heat pack to ease arthritis pain. Aleesa recommended the Theratherm. So glad I got it! She was very knowledgeable and I felt confident she knew what I needed. Great service, great products! Definitely recommend this store.

Kelly Jones Sr.: Terrible costumer service! No sympathy or compassion for the disabled who desperately need and depend on medical equipment. They seem to be a company looking to make a quick profit off the disabled community.

Patrick Pezzati: If ZERO were an option that is what they would get. Called them with an emergency situation and they could not have cared less. Never dealt with less helpful people and they're supposed to be in an industry that requires compassion.

David Silverman: There’s no way to contact the store. Was trying to find out if they carry a specific item I needed but despite the store being open, the phone number wouldn’t connect.

mariluz ramos: Very rude customer service

Patricia Uschmann: Do not listen to what they are being told about insurance coverage we have. Said they spoke with insurer and there was a copay which there was not. I called insurer. They told me we did not have a copay and no one from Agawam medical ever called them

Joanie Lawson: I called about a walker and it was in my price range Yay!!!!

erick cortes: Great job calling patients and then they support. They have a great team to help out. They are good communication with patients and be on top of the insurance company to get approved and doctor. Keep a great job. God bless all and family members.😊😊😊😊

Elizabeth: GO SOMEWHERE ELSE!! Waited over a MONTH for supplies only to find they never ordered them!Waited a month and a half for some supplies to be approved by insurance and sent out, only to find that the order was never placed. They had all the forms they needed, yet couldn't manage to put in a simple order.I've had problems with getting supplies in a timely manner right from the get go . . .UNACCEPTABLE!!

Barbara H: We got emergency medical supplies through Agawam ordered by VNA hospice and could not have appreciated the delivery personnel more (Gerald especially and Joe) .....they were considerate, effective, set up and explained everything and felt like part of our family for the brief time they were here. We will always remember them and were grateful for their support and help. Thank you again!

Tim Jackewich: Good selection and great staff.

Terri Davis: My husband who is a double amputee was fitted in February for a power chair and they are saying it's our fault that the insurance lapsed which it never should've because we paid the premium. They dont take responsibility for their mistakes that they make and they lie constantly. I just called to check on power chair that was supposed to be delivered today, but apparently now it's just been ordered and has to be put together and so on, and it takes time and blah blah blah.....STAY FAR AWAY FROM THIS COMPANY.. WE WILL NEVER USE THEM AGAIN FOR ANYTHING AFTER WE GET THIS CHAIR...

Chelsey Andrews: I think this company is great, staff is very nice and helpful. They have a very big variety of medical supplies for a decent price, I’ve been ordering from them for a few months now with no problems. For a local business with lots of customers, I’d say they do a great job. Definitely recommended!

Dan Hesser: Literally the worst company I have ever dealt with. They make you do all the work between the doctor and you, they don’t call back, they wouldn’t help me when someone left me a voicemail. I called back 5 min later that person had left for the day and NO ONE would help me to get an RX refilled

Sarah Dansereau: Not well trained to meed the needs of clients

Kelly Donovan: My order sometimes is wrong catheters but they do quicklyFix the problem..

corey drouin: Stay far far away from this place I’ve been dealing with them for years and it’s only because I have no where else to go they are never on time rude to customers have no customer service skills for deliveries that come monthly they just show up at your house and expect you to be home with out setting up an appointment and if your not home it’s your fault and they send your medical supplies back like I said before no customer service skills and absolutely does not care about there clients they just want to your money and look at it they bill your insurance I bet there’s a few extra charges you didn’t know about

Catherine Mulcahy: 10/10 would not go back. Very hostile.

Isaura Flores: Office people Heather is unprofessional. My son has this company for his equipment for 12 years and they just get worse every year. The only peraon that has helped us is Richard. Time to move to another company!

Frank Forrester: Be very careful about using this company you'll get the run around, we've been waiting for 8 months for an approval for a Wheelchair and still on a waiting list back in September for a temporary chair. Made numerous phone calls and getting the same answer, still waiting for an approval.

Gabe Luppi: I've been without a wheelchair for WEEKS close to a month they order wrong parts then make you wait even longer, no loaner chairs nothing I go to college I'm building a wheelchair myself in school and can barely get what i need done because of this. One day nsm chicopee is gonna bury somebody with they're mistakes and they don't ever take account for anything they mess up with. What's caster wheels gonna do for my wheelchair stuck on its safety feature. Absolutely astonished

Charlie hmmm: Barely had the chair 12 hours and it started to malfunction. Now I have to go all weekend without my legs! Called them Thursday the day after I got it. They basically told me I was going to have to wait. They did not have an emergency slot for anything yet their medical equipment company? Don’t go through them they’re not good!

Nicole: We have had a terrible experience with the Chicopee office. It has been a year and my son's wheelchair is still not appropriate for him. It has been a year of excuses and lack of follow through. Once the salesmen made the sale he was really allset with us. Desiree, the supervisor, gave me "permission" to utilize a different branch. That is how she dealt with my concerns. We did need to purchase a stroller and shower chair so I did already get support from another branch. The complete process with the new location was great. Customer service, communication, and support were all provide to us. We are very happy with our new vendor. As for Chicopee, if Dan or Dessire are involved, run!

Brian Boisvere: You call to find out what your repair status is and they don't answer the phone all the sudden you'll get a voicemail. They say if the call comes in before 4:00 they'll return it. I called two days ago and I have not gotten anything back. Did the same thing last week

David LaRosa: The team at Chicopee works hard to meet the guests needs.

John Letot: Extraordinary customer service. Billy went above & beyond to help our family when our father's wheelchair battery needed to be replaced before our family vacation. He took his time explaining how everything worked and walked us through the process. We truly appreciated his hard work & professionalism. Highly recommended!

Karen Jacques: Always on time. Steve and Graig are there to please you. They are friendly and knowledgeable. I enjoy workingworkinh

Sharon Levy: My husband needed a mobility scooter and National Seating and Mobility is affiliated with Medicare so we called. Vanessa was great at handling the details. If you have a complaint with them, it is not the actual company it is the Paperwork requited from Medicare to cover the cost. So, even though I think the process was about 2 months it was worth it. One needs lots of documentation and if you can't follow through with all of it, you are out of luck. Today the scooter was delivered and Jules did a great job explaining all the details. Jules was professional and detailed.Just remember it's Medicare that makes the process difficult.

John Geer: don't return phone calls left messages 3 days in a row 3 xs3 a day NO reply

Desirée: Great customer service team and skilled technicians, knowledgeable ATPs/salesmen

Dan Frappier: I just don’t have anything bad to say. Very good company!!!

Nate Budington: Horrendous customer service on so many levels well beyond disinterest in returning phone calls. A Harvard Business School case study in poor management. Having a relationship with NSM gives you a glimpse of what life must have been like doing business in the Soviet Union.

AJ Beatty: Trying to help my client get service from this company is incredibly difficult. Even the day after repairs are done there are still more repairs that weren't fixed during the visits. My client is a full time wheelchair user and was given a miracle of a grant to be able to get funding for a new chair after the one this company made didn't fit their size anymore but insurance wouldn't cover a new one and this company refused to give their sizing info so that the very large amount of grant money could be put towards getting them a new chair. My client was very upset and felt very exploited by this company as due to this response they felt they were nothing more than a paycheck to this company and that them not being allowed access to information such as measurements about their own body took away their autonomy. This was all extremely problematic. They have since learned to fix their own wheelchairs the best they can and to take their own measurements and to find and order their own parts and essentially do everything this company does out of their own pocket which they can't really afford because of how badly this company treats its customers. I really do feel for my client and I urge anyone who thinks about getting any kind of equipment from this company to learn how to repair your own chairs, find your own funding sources and cheap parts and because we know this company does not help, utilize amazing services such as the DME Requipment reuse program that some states have as they give loaners out for free and will work with you so you don't have to pay much if anything at all to have equipment that actually works. Sad that a nonprofit run off donation is doing a significantly better job than this company to get people the DME they so desperately need and repair things when this company's literal job is to do that same thing but at least there is an alternative. I am glad clients like mine have another option in our area. I wish everyone else did. If it comes to picking this company or any other company, please pick another if your insurance lets you. From my clients experiences you will not be disappointed with pretty much every other company out there compared to this one.

Courtney Rohan: good luck getting anyone to call you back. I leave voicemails send emails and never hear back from customer service. my clients with wheelchairs have to wait months to ever get anything fixed which is a shame.

sandra barreira: They NEVER return my calls. My client who has Cerebral Palsy has been waiting for a new motorized scooter for almost a year.Horrible customer service.

Justin Skinner: I've been dealing with this company for years now and I can honestly say there always issues either with its appointments, ordering of parts to the repair of equipment zero organization when dealing with Clients

bertrand bickel: You got a love a place that calls you back, left my name my number reason why I was calling, I don’t even think it was 10 minutes later I got a callback from a very nice professional young lady very helpful and knowledgeable about the issues and problems I was experiencing. I would definitely without a doubt recommend this place for any kind of scooter, electric wheelchair any sort of mobility device A1 professional service, thanks again for all your help!!! B.P. Bickel lll

Gail Poulin: Latest update: The patient advocate got some action on the repair and the chair was fixed.Last experiences.I left the review below 6 months ago and spoke with a representative after he read it. There was a quick turn around in getting the service completed after that contact.Now we are having another HUGE issue. My brother uses a Quantum power chair. The steering went on it in late July so I scheduled a house call for about 10 days later. The problems were diagnosed and we thought the process had begun. That includes getting insurance approval and manufacturing/parts ordered. We waited several weeks without hearing from them. Then we started calling, almost weekly. We heard lots of excuses, "insurance approval is slow, manufacturer hasn't given us a delivery date, sign the form authorizing we will pay if insurance doesn't " - heard that one twice and have yet to receive the promised form the second time. We had a tech out last week and he said "What? The motors not here so I'm not going to be able to do this other job."Right now I am on hold and filling the time with this review. Don't bother leaving your number for a call back without losing your place in line, I did that an hour ago when I was #1 in line. This time I am hanging at #3 until my battery dies or the system times out.My brother has been unable to drive his chair for over 2 months. A patient advocate for my brothers doctor called them and was told the "authorization form was mailed 5 days ago." Our next call will be to the state's attorney general. They get things done.Earlier review:We have had good and not-so-good experiences with NSM over about 20 years or more. They are terrible about getting out to you in a short amount of time. If you can get the chair to them at their office, they can often do it same day or next day if the parts are in stock. Our last issue was a dead chair and it was the battery so that was a quick fix after we got the chair to them for diagnosis. We have had one amazing technician who is top notch, personable, and cares about the needs of the client. We've had another who said he needed to order parts but then dropped the ball. When we called back a month later, the part had not been ordered yet. When parts need ordering, it's a long wait, weeks or months. I suspect that may be the industry standard.Edit 4/15/19We needed to add attendant controls to the back of the chair and contacted NSM last month after posting the above review and getting the reply from them. The part was ordered, an appt was made, the tech installed and tweeked the settings, and we have tried it out. We need to tweek it some more so I will contact NSM today. While the attendant controls only have 2 speed settings, we need a faster speed for traveling outside. 3 speeds would have been better but two is what we got. I have changed my review to 4 stars anticipating a quick appt for a more simple adjustment. The young tech's name started with D and he was great.

Kim Elefterakis: Terrible delivery system. Every call I made I got a different answer and still no oxygen which was due last Friday. Searching for a better company. One star is way too many for this company. Horrible! It's now Tuesday and I still haven't received my delivery. It just arrived 5 days past due.

Don: Dirty, they canceled my appointment when I got there. Receptionist was ok. Never called me to make new appointment. They said they would call asap. I guess i will look elsewhere.

Jane Robitaille: I was in desperate need of medical supplies for a family member and found this store by an online search. I made a purchase but it turned out to be the wrong fit. Delila could not have been more helpful over the phone. She knew exactly what we wanted, said she would have it within two days. I returned the first purchase unopened with no problem and picked up exactly what I needed. While there the staff helped me select additional supplies best appropriate for the situation. The new selections turned out to be perfect choices. I must say that everyone was very helpful, friendly and kind. I also love the convenience of location! Thank you Delila and staff.

Mary Foley: I was a little hesitant when I saw the review they had an average of three stars. But it was the only place that was able to do what I needed. I’m glad I did because I found them all to be fantastic very helpful very knowledgeable and the gentleman that helped me for my brace was excellent. He explained way more than my doctor did he told me what the brace was going to help me with and show me exactly how to place it on and how to make adjustments if I need to as well as offered if I needed any help to bring it in and they would help me would highly recommend them the three stars average review must’ve been for the old employees that were there because the ones that I met have been fantastic and they don’t deserve the 3.0.

Zackqueline Wallace: Louis and clark in easrlongmeadow. I received a Used tens unit and was refused an exchange basically told me I'm not telling the truth. I recieved the unit with the battery already in it pads open and already attached to holding strip the battery in the machine was one they dont carry and the case dosent close properly.. The tens unit only stays on 30 minutes and stops working properly.Called the spervisor Sue on Monday she asked me to hold on while she calls the Eastlingmeadow store she couldn't get anyone and said she would call me back haven't heard anything yet. What's so hard about exchanging the equipment and not telling the customer she's not telling the truth. Bad business practices. My insurance covered this tens unit but now I will have to go out of pocket to buy one somewhere else

Jeffrey Guzman: Cheryl was very helpful, courteous, and respectful. Many choices for wheelchairs. Very happy with my experience.

James Wozniak: Poor delivery and pick up service.Warehouse and main office do not communicate well.They said they left me a message about picking up a chair and it was simply just not left. Just overall Another company with poor customer service......Kind of rude as well

Amanda Bruno: Called at 330pm and asked about a device. Said we were on our way and now they are closed. There answering service answered said they have been closed since 230pm. Then who answered??? Also their office hours state they are opened till 5pm.

John Hammen: Spoke with a lady named Robin a couple days ago. She was nothing but unprofessional and rude but I probably should’ve guessed that from reading the other reviews. I am not sure how they stay in business when they treat their customers the way they do. I will not purchase from there.

KydexKustomsCT: Went here for diapers for my handicap daughter. Everything seemed great. Got delivery to my house on the 11th which I am allotted 6 diapers a day for 30 day supply. Next month diapers didn’t show. They said they are back ordered and would get to me on the 22nd. 11 days after my 30 day supply. They said every month there after on the 22nd my supply will be delivered. I asked what they would do for the 11 days I was without the delivery and without the diapers I should of had. They said nothing.. as long as I get a delivery for the “month” that’s all they are concerned about. Very rude on the phone. No concern for the customer. Unreliable delivery of product. Would not recommend.

Dave Sacerdote: Very helpful staff - they will take all the time needed to be sure you find what you need.

Lisa Davis: Great place for women to go