Best Cable Company Worcester Near Me

Maribel Melendez: 45 minutes waiting because the only two reps spend 25 minutes on the same customer with a store full of 14 customers waiting to be served too

Alexis Thibodeau: Worst company ever! Service is not stable. They advertise rates that are not offering. Speak to retention and they still don't know what they are talking about. They give wrong information and its oh well we are sorry but guess what we can't change it!! Can't wait for another internet option!

Diandra Boddie: The wait was a little long but when we were helped it was a wonderful experience with Latasha! I believe her name was and there was another women helping who was also very nice!! Definitely the best I’ve been too.

Donna Riani: Absolutely terrible. Never recommend charter. Only want to drop off equipment and cancel account. Been waiting over an hour and no end in sight

Dale Thibeault: Worse customer service I've ever experienced!! 3 techs on and 2 decide to go to break with 2 customers waiting. I won't be back !!!

Sandra Larue: I went to exchange my cable box because it died the night before the person who "helped" me was horrible. He wouldn't even look me in the eyes - like he was better than me. Gym jerk for sure. I may not be a 20 year old that you'd google over but i deserve respect. I got to my car and was mad i didn't tell you off. Time for getting rid of SpectrumPs you're not all that

Sandy Santhosh: Worst customer service

Antoila80: Some companies set out to employ people with strong customer service skills who actually enjoy their work and helping other people. Then there Spectrum that appears to search for the most unhelpful people who have no desire for any positive outcome in any interaction.One word -- TOXIC. The staff at this 68 Stafford Street exemplify toxicity well. It's obvious that at the end of the day, they have seen perhaps 20 customers but only truly helped 5 or 6 selflessly. The employees seem to be proud of NOT helping you at all ("It's a one hour wait...go to UPS and drop off...the system is down...we don't look at ABCD here").Conveniently, the check-in device at the entrance is down, so even if one arrives early, the employees walk around to whomever they prefer to check them in manually regardless of who arrived first. Some customers are courteous enough to point out they'd only just arrived.Hollow, disagreeable, unaccommodating, ill-natured, discourteous and unpleasant staff at this location who are proud of turning people away at a whim.I can picture them sitting in their cars after work, relishing their "power" unaware of life's karmic cycle -- every day they work at NOT helping customers is just as miserable as the day before.So glad Verizon Fios is finally available in Worcester, and that I don't have to deal with Spectrum's toxicity anymore in person or over the phone.

Kristin Kavorkian: Came in a few months ago to swap out a dead remote, worker told me next time don't wait just come up front to swap it out quick. Came back today to swap out another dead remote and told I have to wait in the queue which will be who knows how long because he'll "get in trouble" if he just gives me a new one. Seriously?! One would think they want to move customers along as quickly as possible but I guess not.

Julie Barry: Long wait. Always.

B A: If I could give less stars I would… was told by employee that we’d have to wait 15 minutes in queue before being seen so I asked to be placed in the que and then was told it would take 45 minutes to be seen to return the equipment and would be faster to go to either park avenue location in Worcester or auburn Massachusetts location because it was more convenient to where I lived… will never go back to this location and spectrum is lucky they have monopoly on the internet in this area or I would leave the company completely and go to Fios

Mike Hope: Spectrum has to be the absolute worst internet provider in the entire country their service is choppy every time you try and watch a movie on demand the signal doesn't run at a steady stream. If you do not have to sign up for spectrum in your area I highly recommend you don't. And also if you have a issue with spectrum good luck with their customer service it is absolutely horrible I spent literally over 40 hours with them on the phone trying to fix a error that they caused then they had the nerve to put something on my credit report so then I had to call back and talk to five different people just to get somebody that actually understood and had the authority to access different information in their own system if not they will have to transfer you to another person who will transfer you to another person and so on and so on. I wish you the best of luck future spectrum customers.

michelle jakubiak: Super friendly and helpful. No line when I went. Acknowledged right away.

Mary E Proal: Always good service. Chris was very knowledgeable and helpful

Arthur Blodgett: Was given a spot when arrived the customer service guy took a lady that had just walked in to pay bill so he help her first then took her to counter to do something then talked to her for like 10 minutes I walked out

veronica girouard: Cool pees

Richard Sturtevant: The agent that I dealt with on the phone with spectacular gave me a really great deal but the install lines and the understaffed made it really hard on the Grafton Street location it's better off to go over by main Street

Kyle Wheaton: Over 2 hours just to swap a modem. They spend a lot of time giving every customer the hard sell for their mobile service, just skip the unwanted sales pressure and call the next person in line!

Harold Rodriguez: Went to pick up a modem and was told by the worker the wait time was estimated at one hour. I've been here for at least two and the staff has been assisting the same two people. During my time waiting I've witnessed a handful of people complain about the slow work speed. Some even leaving after being told to wait an additional hour. I'm disappointed at the customer service here. Wouldn't recommend this specific location.

Michael Kielion: We are more than happy with the customer service, plan and cost of Spectrum internet and mobile. Today we met with Matthew at the Spectrum store on Stafford St in Worcester, MA to convert our mobile services from Verizon to Spectrum. We were already using Spectrum for our home internet service and after meeting with Matthew earlier this week decided to switch to their mobile service as well. We moved two iPhones and two Apple watches. Matthew thoroughly explained the plan options and made the conversion simple and painless. We gained additional service with unlimited data, voice and text and were able to cut our monthly bill in half. Matthew was courteous, knowledgeable, and personable. We would not hesitate to recommend Spectrum based on our experience.Mike and Deb – Holden, MA

Zachary Girard: Move don't buy

Michael Lemay: Walk this route twice, Allen Court is a service ally with no retaiI! I asked multiple businesses, even the art studio on the corner of Allen Court and Franklin, the closest they could point me to was a Verizon truck doing work on Franklin St.

Willer Sá Carvalho Silva: The best provider internet. 1000Mbps GREAT!!!

Arteria's Arts, interior decor: Staff was very helpful, not just at the store in Millbury, also on the phone. I needed a new modem. Works fine.

Melissa Walters: If you're looking for a reliable internet service provider, look no further than Cyberonic Internet Communications, Inc. Their internet speeds are blazing fast, and their customer service is top-notch.