Best Surgical Products Wholesaler Worcester Near Me

Carol O'Day: DME is used by my pulmonologist's medical group. They provided service and supplies for 2 years, by mail without in-person contact and that was fine during the pandemic. Staff were easy enough to deal with and supplies arrived within 2-12 days post-order (reminders help). DME doesn't bill Medicare, so I found another supplier upon reaching that milestone. Supplies billing was a bit mysterious. My cost share after insurance paid was not a set price/item, but varied. Near the end there was a credit on my account, which Billing declined to apply to the last 2 orders. I requested a check, nothing arrived, asked again. Finally got a check for 1/3 of the expected amount.

D'Squarius Green: Called and sent in my prescription for a breast pump 3 weeks ago, was told it would come in the mail 2 weeks later. Still nothing. I called again, these people havent heard of me and have no record of me, no info. My baby will be here in 12 days and Ive just been sitting waiting clueless. Their solution was to give me the same fax number as before and ask me to send again.Im good, Ill go somewhere else.:/

Walter Sheehan: I HAD THE UPRIGHT WALKER 5 MONTHS AND IT COLLAPSED LUCKLY I WAS NOT INJURED BUT THE COMPANY REFUSED TO REPLACE IT - ONLY THE PART THAT BROKE - I JUNKED IT AND BOUGHT ONE FROM AMAZON WORD TO THE WISE STAY AWAY FROM THIS COMPANY

Gopal Shenoy: I have been using Durable Medical Equipment for over 10 years now for CPAP supplies. I have had nothing but great experience dealing with the staff. They have been super helpful when I had visited them (for mask fitting - precovid) and also over the phone when ordering supplies. The supplies arrive on time and I have had zero issues. Thank you team.

Shawn Andrews: It's a mixed bag either it is a great experience or a terrible one there is no middle ground and no consistency.

Robert Henry: I've been using Durable Medical Equipment for about 5 years now, and I have always found them to be helpful, and timely with my CPAP resupplies. I've seen other review mention the rude people, but my experience has been quite the opposite.

Mhmm Rivera: WORST CUSTOMER SERVICE. Unreliable and unhelpful!! The receptionist(s) on the phone don’t know anything you ask them... a question like “when should I expect them?” They’ll give you a day but no time, and give you an attitude if you want to know a time frame like you say should revolve around their delivery guy! if you happen to miss the delivery...it’s like pulling teeth to get them to come back! Had the worst time with them, I would never recommend them

Martha Hawley: WORST DME in Worc. They 'double bill'. They 'double talk'. They are rude. DON'T use them if you have a choice! I called them on 'how' they were billing me. They said they didn't have a choice. I changed insurance companies and LOW AND BEHOLD they are now CORRECTLY billing me. $5.00 difference in payment! I feel like suing for FRAUD after they told me they HAD to bill me for my equipment in a certain way and yet changed it when challenged by another ins. company. Yeah, right DME. Makes me ANGRY!

Jeremy Boylan: Great work, and friendly workers.

Jared Kelley: Can’t recommend them, way overpriced! Among other things as well. Look elsewhere if you can. By far the worst customer service I have ever encountered. Had billing issue and was spoken to in the most condescending way possible. Nothing but a greedy bottom feeder business making a buck over folks health issues. I buy all my prescription items online now. Almost half the price! Place is a joke and should be investigated for fraud.

Mike Wood: One of the most frustrating places I have ever been

Cindy Warren: Had to order cpap therapy equipment for my hubby.Delivered it out,called 4 months later to get a new mask,supposed to be every 90 days. Was told by rep no was every 6 months. Call and verified through my insurance that it was supposed to be every 90 days for new mask call DME back explain the situation and was told no mask and headgear come out together we don't cover headgear only every 6 months so you'll have to pay $50 for the headgear we can't separate the two items call the insurance company back who said they would contact the DME that they were not in compliance. Finally in frustration called the DME back ask for a customer service supervisor manager who finally explained that the mask and the headgear have different guidelines for Supply than the cushion which is actually the part that goes over your nose and mouth and was told no those are replaceable every month which is what needs actually replacing. Finally got a hold of a supervisor at the DME who said the cushion part which is actually what is resting on your face is replaceable every 30 days. She processed in order for us today and we should have it within the week in the mail. Advice to others if you run into a problem with the DME ask for a customer service supervisor or manager believe me it'll make things a lot easier.

Fernando Cabral: Very helpful and knowledgeable

Deb L: Company ordered a substitute for 4x4 sterile gauze pads without calling us to ask if the small adhesive dressings would work. They are not even similar products. When I called about this I was told the correct o es would be ordered but it might take 5 or more days to receive them. I guess the wounds just have no dressings until then!

Chris Forman Orth: The area and office felt unsafe with multiple doors to get buzzed through and a thick glass partition at the checkin window. But otherwise the staff was super-friendly and the prices were more than competitive with online retailers of the same equipment.

Russell Bradway: Don't even waste your time !!! ...Seek out another Provider, Very Rude People running this operation

Jim Stewart: Add my name to the "disappointed" users of this company's services. Long wait times, no telephone responses, and rude answers to patient questions..No appropriate follow to patient mask fittings and nasal breathing.

Evan Weider: Charged my wife $225 for a nebulizer that runs ~$50 retail. Insurance wouldn't cover the full amount after we were told it would be no cost to us. They claim the cost is so high because they offer their own warranty on it...

Heather Beckner: This company has very poor customer service. I had to wait almost 2 months for my DME, and then, the appointment times to pick it up were very inconvenient for anyone who works for a living. I had to call them twice to confirm that my MD equipment order had even been recieved. They do not communicate well with the doctor's office, nor their PAYING customers.I scheduled an appointment and then got out of work early. I called to see if they could maybe get me in early, even a few minutes so I wouldn't have to wait in the area (which I do not live in) for 2.5 hours. I got a voice mail call back that was relatively rude stating my appointment time could not be changed. Honestly, if my insurance would pay for any other DME company, I'd go there. I'd go anywhere but here.

Hector Onofre: this place just suck so bad they don't even care if you need supplies like another medical equipment provider, and when you call them you have to wait longer than expected, if you can stay away from this place do it and save yourself some headaches