Business in Car rental agency:
ADD MY BUSINESS
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
1. Boston Logan Car Rental (Avis, Budget, Hertz, Enterprise, ...) - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 1394 reviews
214-220 Tomahawk Dr, Boston, MA 02128
Address
Website
Dale Smith: Staff are so helpful.great experience
Vintage Country Couture: If you only have a debit / credit card on you then you will be sleeping in the lobby or taking a cab or uber everywhere you need to go. Employees not informative . Waited 3 hours trying to get a car.
Mathew Lee: The shuttle system they have is the worst in the country. Appears to be some sort of hybrid public transit/airport shuttle system. Long waits, lack of crowd management, and no announcements regarding drop off points.
FRANK IRABOR OMOKHOMION: Very courteous people, quick service, no hidden fees👍
Caio Sales Viana: As soon as I walked in I felt like home. Theye employee made my whole experience fast and easy. I never rented a car before because I didn’t know what to expect. Thanks I will now have confidence in trusting them when it comes to car rentals. Overall excellent service. If you need a car just for the weekend or for a month they got you.
Ana Victória Codogno: Based on all the reviews I expected to be waiting for an hour or so to retrieve my rental, especially with covid and social distancing requirements. However i did not have a long wait, maybe 30 minutes. I also had a pickup time of 9am on a …
Gyan Penrose-Kafka: The rental car center is reached by taking a bus but they can't be bothered to offer announcements so most people are confused by the stops. I usually rent from Avis, and there is usually some issue that makes me need to talk with an agent.
Paul Osswald: Easy and fast. A bit of a hassle to get to from arrivals because we had to take a shuttle bus which took about 15min.
mansvi sharma: Very convenient and there were lots of options. I usually travel to merrimack and the options there are not that exciting. Tried picking from boston this time and happy that I did so. Good clean cars and speedy process.
john natarelli: Facility is good. Bus from terminal not always good due to slow pickups and cramped space.
Bill Ender: The staff I had helped me at Alamo was great. They went out of the way to make sure I was taken care of from the get-go. Traveling from the airport to rental car area for the first time you do need to pay attention. Don't jump off at the first stop :-)
Gene Kogan: Not enough signs directing to rental cars & uber/lyft pick up zones. Fix it!
Brian Gehrke: Love renting from National here. Walk ip and drive way. Bus to get to the rental can be rough. Wish they had a team service.
Sierra: Honestly had a great and painless experience picking up and dropping off. Everything was straightforward (Alamo rental). Then Salim, with Enterprise, couldn’t have made it easier and faster for me to get my AWD vehicle and be on my way.
Master Blaster: This place went out of their way to accommodate me. Five stars!
Bart Simpson: Budget Fastbreak is great!
DAM Bowdam: Made our trip easier .
Rahul Chandan: Insanely long wait time, awkward exit and enter process, needs to be better managed.
Pablo Wilson: Whoever designed the shuttle drop off and pick up should have their engineering license revoked. It's a pain in the butt to get in the building and it's not that bad once you're inside. It easy to get your car and get out of the airport.
M Merkens: Excellent service even around midnight
Silas Murders: Pick-up was a bit stressful, but one has to wonder if it's ever easy (after a long day of travel). Signs for the Payless rental company could have been more prominent/ clear. Walked around for a very long time trying to find the correct line to stand in, and turns out I had walked by it about 5x. Drop off was very simple and took less than five minutes. A good experience overall!
Verified
Car rental agency
2. Payless Car Rental - Boston
Verified
· 281 reviews
15 Transportation Way, Boston, MA 02128
Address
Website
WhatsApp
Natalie Smith: I rented a car from Boston Logan airport, my rental was suppose to be with Payless. Once getting off my flight from Lax I was told they was sold out of cars, which I did my reservation online. The supervisor did end up accommodating me with a vehicle but once I drove out of the garage and to the high way Omg the car was a horrible ride it made a loud noise which gave me a headache and as you switch the gear from park to drive it made a screeching sound. I was tired from my flight and do to my rental for one day I just wanted to get to my destination. I rented a car from Avis at the Groton airport in Ct and had no problem but this car from Boston Logan just wasn’t acceptable. After returning my rental I was charged extra fees and for gas, which my car was on full at return. Don’t trust Payless at Boston Logan airport complete rip off. Take a video of the gas gauge and of the person you leave the car with. They are a rip off I will never rent from them and will not recommend them to any one.
Debbie Petersen: Great car, (ford edge) easy rental and return,Great price
Bc Cam: Avoid renting from Payless. They gave me a high mileage wholesale car (e.g. end of life 70K miles +), with bad breaks (car made horrible sounds when breaks were applied and the car shook), poor alignment, dirty windows and dashboard inside (really nasty), and when I called up their hotline for help no one helped. It is not worth saving $20 for an unsafe car. Car had part of name missing on the back, lots of scratches etc as well. They co-list with Budget because Budget owns Payless. Budget cannot help you even if they are the ones who issue the contracts to you. It was an awful experience. I would honestly avoid Payless and Budget from this point forward. Even if it appears to save you money, is an unsafe car really worth it?
CHERYL-ANN L: Awful experience, wasn't given the same vehicle I was supposed to have , customer service was awful
E Mro: Careful:1.) don't forget anything in the car when returning. Good chance they will not have seen/found it.2.) I had booked via Hopper - successfully. 30 min later i receive an email indicating the booking was "successfully" cancelled. Not upon my intuitive. I was planning to pick it up and needed it. Eventually showed up in person on same evening, and had to book anew. This time for $60 more for these 2.5 days. Payless said it was Hopper's fault 😐. Could not confirm. But always easy to blame others. Had they been professional, the would have asked me for the intitial confirmation and offered me the vehicle at that price.3.) Verify all damages on the car VERY diligently. Mine had a lot, and the status slip that was in the car upon pick-up had only half of those marked. Had to be redone upon my request. Had I not requested I may have had to pay for damage I didn't cause4.) When I wanted to make use of the car insurance offered with the Amex credit card, I was told that is not possible, because the don't deal with the credit card company in case of an accident. How can I verify it. Had to bite the bullet and pay another $60+. Never had that elsewhere.I'll avoid them in the future.
Sherri Cornelius: Let me start off by saying the customer service at the airport was great, slow but great but I will never rent from here again as I had the car 6 hrs and it broke down. I was left stranded and alone 19 hrs even after multiple (over 10) calls to roadside assistance provided by rental company. Then once vacation over I noticed I was still billed entire week even though it only started up for 6 hours. I also received text messages both 5 and 6 days after scheduled return date demanding vehicle be returned or legal action would be taken. Even after calling them I am informed I would have to wait up to 10 days for a refund. Not only was i billed for the entire week via Affirm, which is where they pay the bill and i am able the repay them, i pay monthly but it can be split up to have it paid in full within, 3,6, 9, or 12 months with no penalties if paid off early. The way i was treated and the way business is run is completely Unacceptable. I have again called multiple times about being charged for a vehicle that I was unable to drive. After being stuck in a hospital from 8pm til 3pm the next day awaiting roadside assistance is a joke. I was there on vacation. I was so upset that I had them pick up the vehicle and I had to find rides and depend on other people for entire week, even having to find transportation back to the airport 2 hours away for my flight home. So no I would NEVER rent from this company again!!!!!
Mike Faulkingham: Please! Do NOT be fooled by Payless’s low prices. Regardless of what you do, they will attempt to overcharge you. When we returned the car, we had JUST filled it with gas. A woman came and CONFIRMED this. We drove away and five minutes later were charged $150 for a “fuel surcharge.” We immediately called and were told to provide a receipt for the fill-up. It took numerous phone calls and emails to resolve the issue, including Payless claiming to “not be able to find a record of our having rented from them,” despite attaching a copy of our rental agreement. If you search, you will see that Payless has had class-action lawsuits against them for this very activity.Please don’t make the mistake we did. Rent from anyone else. By the way, Payless is owned by Avis, so Avis is early okay with the scam being perpetrated by its company. I’ll no longer rent from Avis either. I hope our experience saves someone else some money, time, and aggravation.
Alexa Leonard: I will never rent from this company again. I prepaid for 8 days and was still it was an unexpected $250 deposit when I went to pick it up. When I got in the vehicle it was so dirty I couldn't even see out the window and I had to pull over to clean the window and the driver side mirror so I could drive safely. I requested the pre-payment purchase of fuel and it was never added so I was hit with an unexpected $129 for a tank of gas when I returned it. This is not okay. I will never ever rent from this company again.
Bill Barber: I have to say this is literally the worst rental vehicle personally or her business. It was literally impossible to exchange the vehicle, unless we returned all the way back to the pick up airport while in route to destination Car was not cleaned or maintained and Payless left us abandoned when we needed roadside assistance
Jón Ferrier: Beware of hidden drop off charges on one-way rentals. When I found I had to drop off the car in Tennessee rather than returning to Boston I was given an estimate of $300-500. The actual extras and taxes on those extras went up to more than $700. But I only found out after the car was dropped off. An absolute rip off. It’s not like I dropped the car off in Peru!
Anthony Cruz: The representative automatically added 'Loss Damage Waiver' product. She did not go through the optional products/services and ask if I accepted or declined the optional charge. When I asked why the amount was so high, she said it was just a hold. Which turned out to be a complete lie. Shame on me for not reading my agreement line-for-line and shame on your company for misleading customers and taking advantage of our trust.
LORELAY BLANCO: Payless rental was good and cheaper than the other rentals. The car I rent was excellent
Jeff Brackney: Thieves would be a better name for this company.
Kimi Tsuji: The attendant was smoking pot in the car when I picked up the vehicle. When I said I will not accept this car he was rude, disrespectful, and scoffed at me. I will never recommend renting from Payless!
kavya karki: We had very smooth check in and check out process.The rental price was very reasonable.
Chris Hall: No cost prorating when you drop off 1 day early
Gary Clay: Horrible experience! Tire pressure decreased and it took three days without being able to use a car, until the tow truck came out!!!
Sanj Sap: Quick and very professional. Convenient location. Friendly front staff.
Dayani Ruiz Matute: Went to Boston. Got the rental about three months out. Price was great! Staff was polite and knowledgeable. A bit hard to find the check in desk because it didn't have a big poster but it was right next to all the other car rental companies.
Neil Butterworth: Hit with $175 in additional charges after drop off. If you can not be honest with the price at the time of rental then re name the company to 2 way rental so people know they will be screwed coming and going!
Ian Bednowitz: Terrible! Waited over an hour in line to pick up a car because Payless was combined with Avis and Budget at this location. Once I got the vehicle, speaking to the rep felt like I was being worked over - they kept highlighting all the "add-ons" I needed to buy and the repercussions they put in if I don't - use my credit card insurance and Payless will charge me for "loss of use" which isn't covered; if I don't prefill my tank (which is a total ripoff because they get the gas I don't use for free), then I need to fill the tank within five miles of the drop-off location and bring a receipt or they will charge me a penalty (they did despite me following their directions!); the tolltag was so confusing I was grateful I could pay cash and not deal with them.I saved about $150 on Payless vs. Hertz for a four-day rental. I would go with Hertz every time in the future!
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
3. Budget Car Rental - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 63 reviews
270 Atlantic Ave, Boston, MA 02110
Address
Website
WhatsApp
kokonet P: The rental car was not clean inside, and another stupid issue is if you do not have a credit card, you cannot rent any vehicle. I'm a person who does not want to have any credit cards. The explanation was that people could still rent cars because they required a credit card, which made no sense. Budget, please review the rental policies.
Omar De La Cruz: Paid for car in advance only to be told they were sold out. DO NOT TRUST THEM!!!! Unable to help
James Fitzpatrick: Avoid.Poor cars, no courtesy in the office (okay in the car park).Overcharged as they processed our check out slowly due to an empty office
Eric Luk: Budget overcharged the rental. They charged $30 over the offer that I agreed with Expedia on the booking. Budget also charged me CA$23 for the “administrative fee” on top of the road toll $16.2 incurred for my use of toll road in Canada. Such high rate of administrative fee is nothing short of scam.
Colin C: Absolutely terrible place. Avoid at all costs. I had rented a convertible to drive my family to Maine and was very much looking forward to it. However, when we arrived I was told that all the convertibles have been recalled which is completely a lie. To add insult to injury when I was returning the piece junk car that they gave me instead of the convertible mustang I had paid for, I saw the mustang that I paid for being driven around by an employee in the parking garage. Clearly not recalled. It looked like they just wanted to take it for a spin on their own.I was very unhappy and it ruined my vacation. I will never ever ever again rent from budget.
Oscar Wilde: Timely, efficient, economical, consistent, professional.
mic martin: 0 stars should be an option. I rented a vehicle for 6 hours and received an email 2 days after returning the vehicle that stated I was being charged for keeping the car for an additional 2 days and drove it 100 miles. How does this happen? Please keep all the paper work when dealing with Budget, you may need it for proof.
J777 999: Very poor costumer services and guidelines....they take your CC and you figure out where is the car....
Arpita Naganur: They charged me additional $337 claiming I didn't hand over the key. That was a total lie and there were security cameras around the place where I gave them key in their hand. Now, in the reviews I see several others facing false extra costs from the location. You might want to be careful before renting out a car here.
Jeff Patterson: Overcharged me for an additional driver, then refused to respond to follow-up emails. Extremely slow, took 30+ mins to get car, which hadn't been cleaned between renters, previous driver's contract was still there + dirty trunk. Staff didn't wear masks and allowed unmasked customers inside, despite signs on the door.
Alan Segaloff: The fast track is great but the car was covered in bird dropping, the rear and front windows were filthy and the car had a strong smell of Marijuana.
Jacob B: I reserved a car on the website, and paid for it with a debit card. When I went to the store location to pick up my car, they had a printer paper sign on the desk saying that as of April 2021, credit cards are required to pick up a vehicle. They wouldn’t allow a family member to provide a credit card number over the phone. The Budget rental website says that debit cards are allowed. This location doesn’t abide by that.
Suada Celikovic: Car was very dirty inside out and it smelled.Upon return of the car I was treated so poorly by the staff member just by asking what was the protocol we need to follow when returning the car. He raised his voice at me for no reason. I found my self apologize for nothing just to keep him calm. I have rented from Budget before and have never had such a bad experience as this time. Very disappointing. Do not recommend it.
Terry Finley: We got there early, no lines, no hassle, in and out in less than ten minutes.
Gloria Petroni: Horrible customer service. Lady that waited on us said we should pay $13 daily for toll roads when we said we were going to Vermont and Provincetown. We did and didn't go through one toll. Then when we went to get car, man didn't even take us to our car, said find it with your key fob. It was damaged on the said and he said nothing and we didn't see it until later. When we brought it back about 1:45pm no one was there to check us out when we parked the car, and signage was not clear of where to park the car. Had picked a Toyota Camry and got a Toyota Rav instead with no power. Horrible service and we filed milked at the $13 per day on the toll roads, and no one there to take our car. Had to go down to customer desk for receipt of bringing car back.
Keith Bialoruski: Don't rent from this location. They confirm 3 times with my wife. But forgot to say they were going to be closed on labor day. So when we arrived guess who was closed. Would never rent a car again through budget. They blamed everyone else for there mistake.
Dan McNay: Very easy, convenient and great service. My husband reserved this for me from the other side of the U.S., with absolutely no issues!!@
District Advantages: all was perfect Great people at Atlantic Ave location in Boston!
Denny Warren: We reserved a car and we were limited on our time to use the car for the day and they were to open at 8:00AM and no one showed up until 8:15AM, so by the time the paperwork was done and we found the car it was after 8:45.
Ana Santos: Great. Also, I saved $300.
Richard Gaete: The car was in perfect condition, but it's kind of difficult to pick up and return the car (7th Floor garage)
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
4. Budget Car Rental - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 62 reviews
1 Center Plz, Boston, MA 02108
Address
Website
WhatsApp
Nic French: Disgrace. Worst service I have experienced EVER. Rude, obnoxious and absolutely zero help even though booking was made online and prepaid. Definitely don’t recommend, go elsewhere!
Holly Ranson: If I could give this place minus 10 stars I would. DO NOT GO HERE! Extremely rude and unhelpful staff. Most stressful experience of my life. Have never had trouble hiring a car in the 17 years I have had my licence but this was abominable service. Will never use budget again.
Fiona Brocklebank: Phone call sorted it all out. V quick pick up. Easy drop off at different point. Brand new car, perfect
John Thomassen: I contacted Budget to extend my rental one day, I called the phone number shown on the rental contract jacket. I was connected with an off shore call center to add one day. Call center asked me for my visa # and payment of $99 to extend. I supplied it, person said card was declined. Asked for my debit card number, they said they would authorize $999 but only charge 99, I refused. Both 999 and 99 were held then withdrawn from my debit account. I have disputed both, expect my bank to contact Budget about this overcharging
Aliya Abdukhan: Второй раз берем у них машину в аренду и каждый раз тысячу проблем. Каждый раз женщина на кассе придумывает миллион причин не дать вам машину. То карта дебитная, вместо кредитной. То оформлена машина на мужа, а карта жены. И другие причины, которые вообще не являются причинами для отказа. Легче поехать в любой другой офис budget либо avic, где вам выдадут машину без проблем.The worst service i have ever met!
D'Agord Ana: Convenient location, friendly personnel, ease of rental. Would have preferred a "higher" car for the sightseeing road tour to Maine instead of a Chevy Impala, but all worked out.
Patrick Mccarron: Great location for our Boston trip. Easy , fast , professional!
Karen Jungman: Easy check-in/out at 8 am on a Monday. Easy in/out traffic-wise for downtown Boston. Car was clean and staff had dents/scratches well-documented.
Rahul Chandan: DO NOT RENT FROM THIS BUDGET/AVIS! NO OVERNIGHT DROP-OFF OR FLEXIBILITY!! My rental experience was absolutely unsatisfactory, the rental staff close promptly at 6pm, not even leaving a little room for delays. Since I was using the rental to move extra large furniture, I was forced to unload it in the parking garage, haul it up and wait on the curb for a big enough UberXL to arrive, adding an extra hour to my already tiring move-in day. If the Budget employees had given me even 15-30mins extra, I could have moved my stuff in, fueled up the car, etc. Very rude and disappointing treatment from the staff at time of drop off.
Bill Wolpe: I received a Highlander that had severely warped rotors. Every time I braked, the car would shutter. I mentioned this when I dropped it off and they didn’t really seem to care
Andres Moya: Insane waiting times. Office was small, crowded, and with no AC, hardly what you need during a pandemic.Car was not in a good shape and they handed it with almost an empty tank.Staff was not nice or helpful, almost as if they are annoyed that you are using their cars, although you can realize the dysfunction comes from much higher and staff is basically unable to solve things. But at least they could pretend to be nice.
Jason Karuza: Prices are reasonable, location is convenient, staff was helpful, and vehicle was sufficient.
Marj DeZort: Horrible and rude service when we picked up & returned the car at Government Center Plaza in downtown Boston. Also the car had a bad tire, which put my family in potential danger. I was forced to purchase a new tire, which ruined our day trip, & I am now fighting to get full reimbursement. I will NEVER use Budget again!! If I could, I would give NO stars.
pam melo: Picking up the vehicle was fine. Returning it was a nightmare. So short staffed at return center. Was told by employee to just leave keys in vehicle console. Vehicle was never scanned and no receipt or e-receipt given. The following day my account still showed as opened even though vehicle had been returned. Another phone call to customer service 2 days after return showed vehicle returned but charged a refueling fee even though vehicle was fueled across the street from the rental center as they requested. Now trying to appeal that charge. Snap a photo of fuel gauge and vehicle at return center and keep your fuel receipt.
Iain Mackenzie: The pick up process was very straightforward and the car I rented was brand new but the man who handed over the car was surly and not helpful. It would have been nice if he had taken the trouble to make sure I was happy with the location and function of key controls, like the lights, hand brake, windshield wipers, and petrol cap. I returned the car exactly as required but Budget took a further small charge from my credit card. I have no idea what this was for.
khalid Mohamed: Great customer serviceand clean Car
Annmarie Meise: Everything ran smooth & the lady who checked us in was so sweet & efficient!! Was in & out quick
Gary Beadles: The check in and check out was handles so fast and professionally. Gerald, who checked us in was wonderful and said and did all the right things.
Jessica Oliver: Very pleased with the service and the car was amazing!
susan marren: Diane at Government Center was GREAT!!
Al M: Nice, friendly staff and short walk to garage where you pick up your car.
Related inquiries Car rental agency:
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
5. Budget Car Rental - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 74 reviews
100 Clarendon St, Boston, MA 02116
Address
Website
WhatsApp
DeAndre Williams: Check your bill. They charged me extra.
Michelle Thompson: The customer service was bland to horribly rude. The car was scuffed and smelled like weed and cigarettes. I was worried I’d get a ticket or worse if I was pulled over for the weed smell. It gets better. The transmission went out a couple of hours into my trip which was not only terrifying but caused me to have to cancel half my plans. Instead of driving up the coast we ended up in an hour Uber ride back to Boston with not enough time to finish our intended plans. I will say, The woman on the phone with roadside assistance was wonderful. She was Literally, the only good thing about my experience.
Gloria Letwin: Car not clean, smelled of dope smoke. I have a smoke allergy which flared up so we returned the car early. No refund for early returns but no compensation for providing a vehicle that was not serviced properly.
Trevor Toms: We've used Budget on three visits to the USA, and on each visit the cars have been perfect for our needs. Our last visit was for 5 adults and 2 young children. We were given a Toyota Sienna, and this took all of us with all luggage. Ok, we only carried the luggage to & from the airport to the accommodation (100 miles) but it did all fit. For the rest of our 2 weeks, the car had plenty of room for everyone. On our next trip (whenever that may be), Budget will be our first choice.
Nathalie Murray: Reasonable prices, good quick service and good location! Had lunch across the street at Flour bakery.
Jose Baca: Eugene was incredibly helpful and patient with me and quickly helped problem solve when I forgot some documentation. Nice guy who was able to save the day for our day trip.
Dan Bishop: Best price for a 10 day rental out of Boston. This was for a Lincoln Navigator with all the bells and whistles/CarPlay. 100 Clarendon St location. Uber’d from/to Logan AP. No lines at rental location.
Pollock-Molchanov Foundation: This location does not have FastBreak, despite Budget’s multiple confirmations that it does. This location will automatically charge you for gas on short trips even if you provide a gas receipt, so check the charges carefully.
Brandyn Colon: Legitimately no help. Hidden fees. Useless rental service.
Joshua Viau: At pick-up in Boston, I didn't even make it out of the parking garage before the car's low pressure tire warning came on. The right front tire was much lower than the others. I circled back, and the attendant just added some air and sent me on my way. It wasn't until several hours later when we'd driven ~100 miles that the source of the slow leak, a nail in the right front tire, was discovered. On the plus side, the Budget rep. at the airport in Portland, ME, was helpful in switching out the car during a storm. However, our replacement car was in bad enough shape that we had to switch it out again within 12 hours. Our third car made it to the end of the trip without incident. In summary, Budget's *in-person* customer service was good across the board (note: via phone it takes forever to reach a human), but the vehicles themselves were a headache.
Jessica DeMotte: Location is convenient to the back Bay Area for a one day rental. Do wish it was open on Sunday or at least later on Saturday. Car had 50k miles, smelled faintly of smoke and showed a fair bit of wear/dirt on interior but was fine for 1 day quick trip to Concord.
Francisco Barani: Very good customer service and rental process was easy and satisfactory
Stephen Kersey: Truck was never cleaned and we were charged an extra $25 because we rented it in Boston. I would never use this company again
Pato Garcia: Budget PERFECTO. La persona que atiende de mañana hasta la tarde es un desastre. No tiene pertenencia y hace todo como si fuéramos un problema. MUY MALA ATENCION DE ESA PERSONA.
Famille Arcis: At pick-up, the staff was generally unfriendly, but the main reason why I put such a low score is that the car was dangerous to drive. On my trip back to Boston, I had a very hard time controlling the car under heavy rain, as it would inadvertently skid on the motorway, even when going straight. I had to adjust the speed to 40-50mph, and this was unquestionably the two most stressful hours of driving of my life. When I stopped to refuel, I inspected the tires, and it turned out that the front ones were severely worn-out, one even being completely slick. With hindsight, I could have easily got into an accident as a result of what is poor maintenance from Budget.
David Bond: We had a great experience with Budget. The cost of the car hire was a lot cheaper than any competitor, the car was new and clean with a seamless pick-up and drop-off experience.
DJ Matthew: Everything was easy and very convenient. The staff at the location was very nice and helpful.
Charles Leveille: Picked up was easy, dropped off was almost a paine, they did not tell me that I had to drive up to 5th floor and meet the 2 gentlemen, it was very confusing, anyway those guys were very polite, turned out great at the end
bharath maddipudi: They gave us car with broken bumper with duck tape on it when I mentioned front desk. Front desk says “it’s just duck tape you can still drive”. In the meantime other customers came telling their rental smells too much smoke. Up on request they provided me with another rental, when it was started it shows TPMS sign and again when I called the front desk they says “ they just filled air and did maintenance it’s good to drive.” but their maintenance guy up at the parking checked all the 4 tire pressure and told all are at 23 psi and raised to 33psi. The whole process to get my rental took 1hour. I am very dissatisfied with front desk. But the bright side I got is they considered and didn’t charge me extra dropping my rental 20min late. Please check before you drive away from rental it may cost yours or someone else life if you drive a out of condition or poor maintenance cars.
Luna: Pretty good! We rent a 7-seat vehicle for our trip to Mt. Greylock and it was a pleasure experience.
Polly Toledo: Pick up was extremely easy and quick. Staff at the pick up sight was nice and pleasant. I had previously booked with another company (Enterprise) three months in advance of my trip and then a week before my trip they texted me and said that they couldn't fulfill my reservation. Budget was able to get me a rental at an affordable price a week before my trip. There were also no surprise fees. The price I paid when I reserved was what I paid (apart from tax).
6. Alamo Car Rental - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 52 reviews
Car Return, 50 Sudbury Street (Pedestrian Entrance 9th floor, 125 Bowker St 8th floor, Boston, MA 02114
Address
Website
WhatsApp
Chris Minick: Located at the top of a parking garage. Easy process. Drop off after hours simple and easy.
Paul Fisher: 6th floor, quick professional service.
Andrei Biro: ALAMO - a huge DISAPPOINTMENT.Get this:I rented a car for 10 days for $ 645,09. On the tenth day I called Alamo to ask for a 3 day extension.They said the extension is approved with no extra charges. Never received an email confirmation.When I returned the car on the agreed upon date, the total amount to pay was $ 2.938,87 (4,6 times more!!!). A lot of money, right?I've been calling them every week since and they would say: “your case got escalated to corporate management. Wait 48 hours for your refund (of $ 2.293,78).”48 h passed and no refund. The last time I called a week ago and asked to talk to a supervisor, they told me they escalated the case to the highest level possible and that manager will call me back within 24 h. Guess what, never got the call.Are they lying to my face? Is Alamo just a corporate of thieves? I hope not.
Max Backes: Good service, super convenient, good prices
Angela Carmody: Easy as could be!! Yolanda helped us out with our car rental and she was an absolute JOY! Kinda, helpful, happy, friendly. Best rental car experience ever! Thank you!!
Nico Müller: Always excellent service, the team is doing an amazing job, very friendly and helpful! Never any problems with Alamo
resmy sukoor: Nice and easy people
Lynn Hayes: Weirdest place to rent a car ever. I’m an Alamo loyalist but this was not a good experience. The rental desk is on the 9th floor of a parking garage that is in the process of being demolished. To bring the car back you have to wind around to the 9th floor and then there are no people and no instructions. Do you leave the key? No way to know. Oh and don’t bother trying to switch the drop off to the airport, that will cost an extra $700 plus.
A Bunny Yay: No issues, very quick and easy process. Fantastic for us foreigners who had no idea and appreciated the professionalism of the staff. So much easier than car rentals in the UK! Great job USA and thank you Alamo! Cheers.
SM Blanco: The area this Alamo location is in is extremely sketchy. The building is under construction. they are located on level 9 if you’re looking for them. The lady who assisted me was super nice and professional. Poor thing was alone at the counter. My rental experience was dishonest and jeopardized my safety. I didn’t realize my van rental that I was driving across country had break problems. It was making a loud noise whenever they were in use. And I was told the car was serviced and inspected prior to me renting it. I had to fill the tires up which were also low on air. Customer service could care less and I spent a FORTUNE on a vehicle that was terrifying to drive.
Bill the Handyman: Located in a decrepit parking garage currently undergoing work prior to its demolition, leaving the place unsightly and inconvenient to arrive to, especially being on the 9th floor.Besides that, it's a pretty straightforward experience. The car was in good condition, and the pick up process was as usual as any other car rental space, aside from the poor condition of the location.The drop off was a bit delayed due to the workers being unavailable, likely due to having to run from floor to floor.
Martin S.: Cool
Mr. Ed: The folks were polite and helpful. Quick pickup and dropoff
maheshwar gurav: Easy process
Chris Dodge: An uncommonly positive experience with a car rental agency.
Olivier.: Alamo is a nice company, nice employes, easy to take a car in boston and let it a jfk after one month and 7590 kilometers... Nice price too. Every time i come in the us i rent with alamo, no soucy no surprise.
Wilmarie Bravo: Worse place ever!!!! Called made a reservation representative told me I was all set to pick up vehicle! When arrived at the place I was told I needed a airplane ticket to rent my vehicle! Also that they do not accept debit card! None of this was explained to me at all until I spent my gas money and time. PLEASE BE AWARE AS THEY ARE NOT HONEST AT THIS LOCATION AND LIE ABOUT EVERYTHING!
Diana Arnold: Great employees! Helpful
Evelyn: Wir haben unser Fahrzeug hier zurück gegeben und waren mit der Abwicklung sehr zufrieden. Es ging schnell, problemlos und freundlich.Die Einfahrt zur Rückgabe im Parkhaus ist etwas verzwickt. Von der New Sudbury St. kommend liegt die Einfahrt links, fast unmittelbar zur Ecke Congress St. Wir haben die Einfahrt verpasst, sind links abgebogen unter dem Parkhaus hindurch und gleich wieder links in die New Chardon St. hier gibt es nochmal eine Einfahrt. Von hier aus in den neunten Stock. Es gibt einen großen Aufzug nach unten.
Nathan Smith: Although I told them I do not need any extras, they were a bit pushy. Besides that, the car rental process was really smooth. I really enjoyed. I would not give a chance if I did not find a very good deal in Carla app. Thank you guys for everything!
Heidi Lynne Kurter: I'll always choose Alamo! I've never had bad customer service and they're always super accommodating
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
7. Enterprise Rent-A-Car - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 2773 reviews
15 Transportation Way, East Boston, MA 02128
Address
Website
WhatsApp
Chenet Nerette: Price was excellent
stan isaac: Excellent service even without having a reservation..
Cristina Nembhard: Had an issue getting a rental that i reserved in advance with another rental company next door and the rep at enterprise saw my frustration and offered to help, I already have an account with Enterprise and I got a rental effortlessly. Hands down one of the best service received by Antwoine. I will keep my business with Enterprise moving forward..... Lesson learned.......
Judy Letchworth: Pick up was smooth at Boston's Logan International. We were on our way in no time and the car worked perfectly. No problems. Returning the car 8 days later was a dream. Manny checked us in with such a welcoming smile on his face. Loving Enterprise.
Laura Cappelli: Had a wonderful experience with Enterprise this weekend. Requested a sporty car and asked if they had a Challenger since that's what I drive at home. Employee brought me a brand new Challenger (less than 500 miles) to use during my trip. Beautiful car and cheaper than the quote I received at another company. Easy return process too. Would recommend and will use when returning to Boston.
Catherine Kellogg: From the people who met me at the parking garage door, to the gentleman who checked our car out at the end of our rental, my experience with Enterprise went very well. Andrew walked us to our car, giving us several options of make and model. The car was ready for us to take, and the return process was also seamless. Thank you, Enterprise.
Roe England: Excellent. Checked in via email and straight to the car. Car met my requirements and was clean and comfortable.
Carolyn A: The staff at the Boston Logan aiport was the nicest I have come by. They were patient, answer all my questions and helped me with directions. They were all so awesome.
ryanaponte23: Great service all around and super easy to book with!!
David Snyder: On time - easy on line check in - perfect car
Lawson Wagner: Get the car from enterprise from the airport the people very kind and helpful to look for your correct vehicle, Talk to a representative today.
Derek Alfone: Great service. Alan O. Really hooked me up.
Tyler Faber: Left a base to a car seat buckled into the second row of the vehicle we rented. Conveniently they don’t have a phone number to contact them. Filled out a lost and found with their customer service and some how the vehicle with the base of a car seat attached to the second row was not found.Update.I have emailed you per your request, and unsurprisingly there has been no response.
Edward Wayland: I always use Enterprise and I find them very helpful and easy to work with. My most recent experience out of Logan Airport was very good. Loved the car that they let me choose on the spot. Had to extend the rental and then bring back early and doing both was seamless and easy. Only complaint is pickup took a lot longer than it should have. Their kiosk could not read my driver's license (or anyone else's it seemed) and they had just one person behind the counter who was oh-so-slowly dealing with one customer at a time. Customers who seemed to have never rented a car before, had no reservations, didn't know what they wanted, and had to call their mom or something for help. That was super irritating. Otherwise loved the whole experience.
John Sloan: Too many hidden fees - my final cost more than doubled!
jumoke marshall: Always a pleasure dealing with all the employees there.
Christine Wagenseller: Ordered a Chrysler 300 so we would have plenty of room and was given a small BMW SUV. Very small and could not fit everyone in it.
Ryan Clement: I frequently rent from Enterprise and for this rental I had enough rewards for a free day. Was able to rent a standard SUV (seated 7) for similar price as a sudan. I was even able to select the specific color/model! Very easy return as well. Staff was great!
Jeff Blume: Great vehicle we got our choice qhen we got to place staff was so nice and helpful.Definitely will use them again when we travel and the price was great too the vehicle was clean and a pleasure to drive.
Barbara Woodford: Great service.
Nancy Behrmann: Wonderful experience. Fast, friendly service.
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
8. National Car Rental - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 2232 reviews
15 Transportation Way, East Boston, MA 02128
Address
Website
WhatsApp
Dan Mott: Always a clean car. Always very personable National employees when picking up and dropping off cars.
Otto Rodriguez: Perfect
mike casper: Had a great choice of cars to pick from.
Philippe Topdjian: Really friendly staff, terribly maintained vehicles. First mini van we got had terrible alignment and would drive 10-15 degrees to the right if you held the wheel straight. Also it was asking for an oil change. Totally great for the 1,500 mile road trip we were embarking on. So we swapped it out for another minivan. At least this one drove straight, but it is still asking for an oil change and it wreaks of cigarettes. Exactly the environment I want my one year old in for over 30 hours of driving. It’s like they don’t event check these cars for any maintenance issues before turning them around.
Steve Rosso: wonderful system in and out in 5 minutes ❤️❤️❤️❤️❤️
Carolann Fulk: Very disappointed that I had to pay an extra day due to the long line upon return in Boston. Weather and traffic were awful but it took almost 20 minutes to get scanned in.
James Young: I specifically picked National for the Emerald Aisle. When we showed up I was very surprised that there was a line for the Emerald Aisle and absolutely NO cars there. The workers were having to car pool to rental car sites all over the city to locate cars and bring them to the airport. We waited over an hour for them to even find us a car. Pretty ridiculous to make a reservation but for them to not have a vehicle available when we arrived. It was around midnight when we finally got a car and the line behind us was nearly twice as long as when we got there.
Mick Frederes: My car wash trash, all kinds of issues
Abby Veitch: Janet is the best!
Cheryl Jarvis: We always receive professional service. The cars are clean.
Steven Grammer: Always the best car rental experience
Jim Sherbine: National Car Rental is the best! Clean, maintained cars, great choice of cars in the aisle, competitive pricing in most markets, and no waiting! There is no reason to choose any other rental car company!
Elaine Simms: Easy checkout and return. Vehicle was clean and ready to go. No waiting. Friendly but professional staff helping answer any questions we had. Would consider renting from National for each future need we have.
michele carreira: National car rental is the best car rental service I have every used. The process is made to be efficient and easy. Great service!
Paul Sammataro: Always a breeze. Pickup and dropoff so easy. Vehicle clean and as reserved. Walk to the aisle and pick any vehicle you like. No line, no counter, no issues.
Kevin Maroney: Everything was just great easy pickup and drop off.
Kathi Nelson: Wanted to say how wonderful our service was at Logan Airport. Both Alan O. and Lars were very helpful.
ashley jager: The last minute rate I was offered but not too shabby. Jeep was fantastic and didn't smell of any kind of smoke which was a huge plus. Staff was super friendly and very helpful unlike some of the others I have experienced recently. A++
Christina Pruitt: Have never had any issues with this service. Grabbed this past rental at Boston Logan. Had a great experience with Customer Service in the face of some really ornery travellers.When I dropped off the car, I was greeted by Chris, who was extremely helpful, kind and humorous. Was a great way to round out my business trip!
Jeroen “Dutch” Heuzen: National is the best car rental company in the world! Their reasonable rates, coupled with the ability to pick the make and model of your vehicle are the value propositions that makes National the best car rental company in the world today.
Bernard Pellereau: Great experience
9. Zipcar - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Boston, MA 02203
Address
Website
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
10. Enterprise Rent-A-Car - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 220 reviews
125 Bowker St 8th & 9th Floor, Boston, MA 02114
Address
Website
WhatsApp
Bruce: Great vehicle. Mike to great care of us at the Boston Revere Hotel location
clive downing: Fantastic service and easy place to get to. Thanks for your help and highly recommend this location
Andrew Hicks: Putting this as three stars because I’m sure this location wasn’t the lone culprit behind my experience, and I have had two very good experiences in the past at this location.I made a reservation on September 1st, 2022 for a Sunday 9 am pick up for today. They were open on sundays at the time from 9 am to 12 pm, so there shouldn’t have been any problems. Then, at some point between then and the day of my reservation, they decided to no longer be open on sundays which negated my reservation.Look, I get it. Sometimes things change with a business and it’s totally fair. But I was never told of this change - no calls, emails, messages through the app, nothing. I showed up on time to pick it up and no one was there. I called enterprise customer service and then was told that the location is no longer open and all they can do is cancel my reservation and not offer a car at another location nearby. Thank god there was a train available at south station that I could take in lieu of this but not being informed of their hours change is completely unacceptable. Imagine if I had a truly urgent reason to need a car. I hope enterprise sees this message and takes into account how irresponsible it is to not inform people of huge changes like this.
K Belle: I spent an entire day calling without avail. Everytime, the call was sent to voicemail and guess what, their voicemail was full.
Charlotte Witney: Yolanda is a credit to the company at the Boston harbour branch. She was exceptional with her service and even gave us the option of a better car.
Becky Finn: My experience at Boston Logan Airport with Enterprise last week was one of the best I have ever had with any car rental company. Congrats to Enterprise on having friendly and efficient staff for picking up (Joe) and returning (Dean) and a seamless experience on a busy summer Friday afternoon. There was no delay checking in, I had a choice of 2 different types of car, the car itself was great, and the return process was less than 10 minutes. The car rental center at Logan is efficient and easy to access. Highly recommend.
Cristian Reyes: Never renting a car at this company again. They charged me an extra $100 dollars just to drop off the car at a different location when I asked them if there was not going to be an extra fee and they said no…. Screw this rental company.
J Darling: Long wait (20+mins) alongside nearly 10 other customers with no representatives around. Seems they were in the back prepping cars. Assuming they’re understaffed/overworked like so many other businesses. As helpful feedback, just having staff look in the office more frequently would be helpful to manage the experience. Total pick-up time was ~45 mins.
U. Ayisumo: Great service and I work there
Richard Endico: Great experience. The staff (Alex) was professional and helpful in explaining the different options for vehicles, vehicle insurance, and went through all of the line items to ensure transparency. Would use again!
iris b: We rented a car here twice. In both cases we received excellent service by Alex Carstensen, the branch manager. Alex was friendly, attentive and professional.
Mint Ponghiran: Friendly staff but may be slightly difficult to find the entrance to the rental booth and entrance to return a car.
A Valenti: The car was super clean and good running condition and the attendants were very nice and efficient. Taylor took the time and answered questions on phone day very professionally. 1 star off for strange and uncomfortable location.
Ryan Kwon: Didn’t have a lot of selections, not sure if it’s because went late afternoon. It’s on the 9th floor so don’t try to find the entrance on the first floor.
Michael Austin: I rented a Mazda from this agency. Driving it from Boston to Stockbridge was a great trip, no issues. Coming home to Boston, I had a flat tire on the Mass Turnpike. The spare tire was difficult to install, due to the flimsy tire jack. The car vibrated when I drove it back.Other than that, it was a fun car to drive.
Raj Ambani: Difficult to find entrance when going to center using T line.
Vladislav Shraybman: Normally a very pleasant experience here, but today was a different one. The car of our size smelled funny, only the smaller ones were available. We said that a smaller car should come at a lower price. The lady at the front desk said that the price is exactly the same this weekend. I checked online and it was not. No apologies were given for giving us misleading information, basically lied to our faces. It was $15 a week, but still. Then they gave us an attitude like we're high maintenance and cheap or smthHope management reads these reviews and can take action as all my prior experiences here were great
Crystal Marie: Best Car rental.
Lisa Jones: Was not able to rent car.
Lucci Pasquale: We rented a car in the middle of covid-19. You would think that they would take precautions to keep the rental car clean. We found multiple empty or could have possibly spilled energy drinks all over the place. We found pieces of plastic and multiple clumps of hair. Yes it’s a good price but not worth it. We paid for Chevrolet Tahoe and got a car that might fit the same amount of people but by no means the same room . We could have payed less for the car they gave us if we choose it in the purchasing process. I DO NOT recommend this company unless your are desperate for a rental car.
Cesar salazar: No good
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
11. SIXT rent a car Boston Airport - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 158 reviews
100 Tomahawk Dr, Boston, MA 02128
Address
Website
WhatsApp
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
12. National Car Rental - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 63 reviews
200 Stuart St 5th And 6th Floor, Boston, MA 02116
Address
Website
WhatsApp
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
13. Boston Car Rental - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
800 Boylston St, Boston, MA 02199
Address
WhatsApp
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
14. Budget Car Rental - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 14 reviews
2 Seaport Ln, Boston, MA 02210
Address
Website
WhatsApp
15. Enterprise Rent-A-Car - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 1 reviews
Logan, Boston, MA 02203
Address
Website
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
16. Advantage Rent A Car - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 665 reviews
100 Tomahawk Dr, Boston, MA 02128
Address
Website
WhatsApp
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
17. Avis Car Rental - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 181 reviews
Station Parking Garage, 100 Clarendon St, Boston, MA 02116, United States
Address
Website
WhatsApp
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
18. Boston car rental - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
855 Morton St, Boston, MA 02126
Address
Website
WhatsApp
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
Car rental agency
19. Hertz Car Rental - Boston - 30 Park Plaza - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 251 reviews
30 Park Plaza, Boston, MA 02116
Address
Website
WhatsApp
20. BOS car rental center - Boston
Verify
Not verifiedThis business has not been claimed. Owners who claim their businesses can update their profile details, add photos, respond to reviews, and more.
Request your free profile now
· 242 reviews
156 Tomahawk Dr, Boston, MA 02128
Address
Website
