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1. Boost Mobile - Boston
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· 7 reviews
65 Meridian St, Boston, MA 02128
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Victor Flores: Excelente, el servicio es muy bueno 👌
Girlei Santiago: Eu.não aconselho ninguém a sair da metro pra ir pra boost mobile as rede deles são horríveis de sinal atendimento e pessimo trata as pessoas feito cachorro eu fiquei muito constrangido e ofendido não recomendo a ninguém comunidade de Milford isso é um apelo eu comprei 12 iPhone com elas nunca mim deram nem a nota fiscal de nenhum deles isso é constrangedor pra qualquer um cidadão do bem fica aqui a minha opinião pra servir pra todo vcs nao quero que vcs passa o que eu passei obg
Alex Aranda: Me parece excelente el servicio 👍
Darwin de leon De leon: Excelente servicio al cliente, super agradecido con la ayuda
Dominic Grego: Very good customer service, the girl helped me with my phone, it didn't work, she cleaned it and She deleted the virus, my cell phone is like new, many thanks to her.
Modesto Maldonado: Muy buen servicio 👍 fui a que me ayudarán a actualizar mi teléfono y la atención fue excelente
Maria E Villeda: Excelente servicio la muchacha que esta ahora es muy amable da gusto visitar la tienda.buen trabajo
leonarda delgado: Muy agradecida con la ayuda que me brindaron
Rubén Gavidia: Exelente el servicio y la atención al cliente muy satisfecho
Victor Oquendo: señores Boost Mobile ,quiero felicitarlos por tener una empleada tan dispuesta a solucionar las inquietudes y Beti es una gran y excelente persona y profesional en su forma de atender al usuario es excelente y es proactiva y amable , a parte de eso que es muy profesional y excelente persona daalusuaeio un excelente empeño les les felicito por tener esa excelente empleada y muy respetuoso
Bella Inmortal: Very good
Maria Rivera: Gracias a la chica me ayudó en todo muy buen servicio 👍
Teofilo Silva: Me fue muy útil visitar la tienda, me ayudaron conel problema de mi teléfono
Mikey-O: Very helpful profesional and thanks to her o got al iPhone 11 very helpful thank you
Javer Valencia calderon: Excelente servicio, me atendieron super bien
Fernando Hercules: Lo recomiendo, es muy bueno
ana andrade: Exelente servicio,realmente me gusta mucho
Eduardo GARCIA: Muy bueno el servicio
Hortencia Salazar: Excelente la atencion al cliente
Mike Page: The girl is very kind, thank you so much
Jose Lopez: Excelente servicio 👍
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2. T-Mobile - Boston
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· 67 reviews
118 Newbury St, Boston, MA 02116
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F Gil: Horrible customer service. Long wait times, forceful upsell of unnecessary services and outright lying about what you are paying for. Go anywhere else but here.
Martin Ryan: This place is on Newbury Street. They have the art of making you feel unwelcome perfected.
Tim W: I don’t often write reviews of stores or services but felt compelled to write this as the staff at the T-Mobile Store on Newberry were incredible. Sean and Jadelis at the T-Mobile store on Newberry were both professional, trustworthy, very knowledgeable of the deals available, and went out of their way to be as helpful as they possibly could. I’d highly recommend the T-Mobile store on Newberry and Sean and Jadelis from the store as they were exceptional.
Debbie Mekler: Ahmed was very cordial and knew his business. Very comfortable.
Jim Dalon: Great!
Karen Spinetti: I think I saw a card on the table that had this lady's name, "Janeen" on it, is she the District Manager for this location? If she is reading this, let me tell you, the salespeople at this location, they are the crème de la crème. Time and time again I have received excellent service at this location. That guy Tai, especially, he should be running the place! Seems like I always see him darting around from table to table, answering everyone's questions. And another one there, Ahmed, is it? He is always offering to do a bill review and get me something half off, and such! And they're always saying, thanks for your loyalty to T-Mobile!If you asked one of them, "do you know who Karen Spinetti is, she was raving about you?" They probably couldn't answer. Because they treat every customer with the same amazing service no matter who they happen to be. If you are reading this, Janeen, you ought to be letting these folks run some stores, get them trained, I think they're ready!
Lord Jake: Team Newbury is the bomb! Tai, Ahmed, Anthony, Sean, they are your best people! What an amazing experience I have here every time, wow!Seems like every time I visit here I leave with a bag! They tell me, "Why buy an $800 phone when you could get 16 Invisible Shield Tempered Glass?" and I say "Good point, slide my card!" They tell me, "Customers save hundreds of dollars a year with our Home Internet and T-Vision Bundle," and I say, "Woah, sign me up!"They're doing the Lord's work down there at Newbury, I tell ya.
Jo Pongprasert: Only trent! Is good at this store. Not sure he's still here or not but other people do not have any service mind.
MIDNIGHT TALK: People here works here just for money. They don't wanna help u for real!
Matthew Brisbon: I just needed a quick screen protector change and it was done swiftly and properly. Great Service there Tai, definitely gonna come back there again 👍
Jessica Mizrahi: After my horrible experience at the Boylston location. I came to this store and had the best experience ever. Savannah was awesome. She was attentive and very helpful with what I need it. Thank you so much Savannah
QK MM: Extremely friendly staff! They all pitched in to help me out! Thank you guys!!!
Eli: Paid for an international plan with canada us, went on to a trip in canada and the phone did not work. What am I paying for?
Philippe Fleischman: Levar, Josslyn and Kelly were everything you hope for a customer service person to be. They were nice, helpful, knowledgeable and got me set up in no time with 2 lines. Thank you!!!
Adam Olson: Just went here and Ty was super helpful and welcoming even though the store was closing. He was able to resolve our phone issue quickly and with a smile. I have had some issues over the years with t mobile and if there were more employee's like him I would certainly recommend this carrier to others
Richard Fournier: Always very good
Naser Almarzouqi: Excellent service and fast. Very friendly staff.
Loraine Seronick: The per I spoke to was very helpful and fixed my phone problems.
Nazar Lubchenko: Very busy, not organized line at all.
paul troisi: Great
Nicholas P: Ask fo Chan.
3. Boost Mobile - Boston
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· 27 reviews
487 Blue Hill Avenue, Dorchester, MA 02121
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Drive Fast: Great customer service
catherine effee: The guy i saw yesterday was terrible.Didn't even acknowledge that I was in the line waiting.He had someone in front of me but didn't even knowledge or say be with you in a minute.store sucks👎🏾
Spring Lucky: This is a very small boost Mobile store they have it on the corner of the side of the street and it's not good for business you can get connected with cable n phone through boost Mobile I hope this is helpful!
Mark Acquaviva: Awesome deals,and if you get transitional assistance they provide all kinds of options ,one being a 25$ tablet with unlimited data and free service.
Cynthia Fernandez/Haliday: Arielle was amazing and very knowledgeable. She helped me today and I appreciate her effort. I'll be coming back here from now on.
LMAO BOT: GREAT CUSTOMER SERVICE AND AMAZING managment SERVICE!!! ARIELLE IS THE BEST AND HONESTLY WOW such a great experience!!!
Dina Gomes: Went to Boost Dorchester waited on by Arielle. She was great. Very pleasant and answered all questioned we had. Sold us a modem for prepaid internet the first day before we left she reminded us that if we got phone service through them we could save 5$ . Her attitude and demeanor enticed us back for 2 phones. Thanks for adding her.
Diana Hicks: Great deal in a speaker here
NANI143 DEPINA: Very welcoming and helpful. A lot of deals and more
Rafael Zorilla: Excelente son muy amables y muy profesionales en él servicio al cliente.
Proverbs 31:10: I was in and out, quick and easy to get a new phone
Erixa Charlez: Boost is ALWAYS BEST! But I do have stores I particularly prefer over others...this is one and the owner is awesome! Thanks for all your help
Rosemarie Finch: The customer service at this location is phenomenal! I was helped by Nathalis. She was kind and very attentive to my needs. I've never had such a great experience purchasing a phone. I will never go anywhere else. Found my phone person. She is an asset to this store and any other company she works for. Thank you Nathalis!! 😀⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
charles owens: This is the only boost around I like the staff,the other salesperson I live very knowledgeable of items .I've had all competitors but I like them now.i have an issue with clerk.she charged me for a hotspot (which I bought online) $87 for activating it.i called customer service and they downplayed me.i was under the impression that 1 mg 2 mg.3 GB is only $10-20 & $30 only activating fees are not $30 per customer. I want my fee transferred to my next billI called 611 salesperson stated and it took 2 days to turn on then they put the wrong device info on my paperwork. I am not please with customer service he was quick when I supplied info.from utube this device states No Contract means item should not charge me a lot to activate it.i was charged for price of hotspot not a cool pad which I never got.reciept shipping was to Kansas city not too me.that was a RIP off price I should be reimbursed.
elizabeth cedeno: if you need a phone this is the place to go Nathaliz and the manager Lorenzo will show off their excellent customer service skills
Alexander M: I came in to set up a new line a few months ago and Nathalis & Lorenzo had such great customer service. Very friendly and they knew what they were talking about. Now whenever I'm in the area I stop by to see if they're working just to pop in and say hi.
Kathy Soto: Nathaliz & Lorenzo are the best .
Melissa M Parsons: Very friendly, knowledgeable, courteous and professional service and store! This is a highly recommend✔️ from me!
Susan Martin: Friendly informative and will let u know deals all around even if it's not that store.
Lorenzo Ziroli: Manager there is very informative, professional and courteous. I would refer everyone here who lives in the area. And if you dont live close, its worth the trip.
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4. Verizon - Boston
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· 245 reviews
745 Boylston St, Boston, MA 02116, United States
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Kaycee Corwin: Helpful and friendly
Sherita Dawson: Fast service!
Richard D. Mangone: Not impressed with sales team or management. They were not able to help me with my business issue.
Daniel S.: I have not yet had experience with this, but based on the reviews I'm seeing, I may not even visit! UNLESS, I SEE SOME SERIOUS escalation regarding these negative reviews, I will NEVER VISIT THIS STORE. I "MAY" even consider terminating my 25-year relationship with Verizon in favor of another carrier.Certainly, I'm willing to wait to see how these are addressed. But I have one phone waiting to activate and a huge iphone12 order pending, so time is of the essence.And yes, I had a smile on my face when I left home today and I still have one. I hope those listening won't force it into a smirk.Thank you all for your reviews. The number of negatives seems to equal roughly the number of positives - never good, and shows a fundamental problem with that store. I hope that, it's not also a fundamental problem ...
BossSmash: Very friendly and helpful staffing, I'm surprised by how expensive the items have gotten a screen protector close to $100.00 im surprised anyone really goes to main stream places like this when amazon has much cheaper options but.
Lake Alen: This store is completely useless. They can only sell phones. No support, not able to explain to customers anything about their phones. Like why does this store even exist?
Greg Dias: Went to get earphones with my daughter and granddaughter for me.
Rose M: Would give 0 stars if possible. I was in there for a half hour before they let the manager get involved (his name was Will). When he came over, he was laughing at me for not being able to get into my account and made sarcastic remarks about how to download an app. Came in to upgrade my phone and left an hour later with no phone. I said I would just leave at that point and he pointed at the door for me to go. Sad that a manager can act that way- please do better at who you hire for management Verizon
Art Blackburn: The WORST. Sales Associates don't care at all. They are purely recalcitrant. They don't help; they only vex.
Tim Irwin: If I could give this store zero stars I would. Traded in phones with Adrian back in July. He gave us the incorrect box and incorrect trade in slips. This has resulted in 6 months of back and forth, incorrect bills, over 30 hours on the phone with Verizon representatives. Best thing to do is not get Verizon for cell phone service, if you must, avoid this store and Adrian. They don’t know what they are doing.
Matthew Peters: Really helpful when we ran into a problem transferring from another carrier
Andrew Kurzweil: Rude customer service. Would not accept my trade in device despite having the email confirmation and tracking ID from starting the process online and selecting this store as the drop off location. MAKE IT MAKE SENSE VERIZON!
Riva Pearson: Garbage experience from start to finish. The customer service from the corporate phone (over 2 hrs) had 'technical difficulties' and the replacement phone they supposedly set aside wasn't communicated to the store. The rude associate kept saying I can't get a free phone. The reality is all the errors were Verizon's and the phone was supposed to alleviate all the additional stress they caused. They accidentally deactivated my phone. More than 1 hour there and I didn't get what I was told. The trains are down and the commute was over 1 hr. After hours with corporate before arriving, the commute, talking to corporate and awful associates who chose not to help during the visit..that's not what paying customers want. By the end of it all, I didn't wan't to entertain the nonsense anymore. They wouldn't process my return. I gave too much time to people who were not interested in providing good service. Too many inconsistencies with different associates on Boylston and on the phone. They wasted my day. I was told to come back tomorrow. They couldn't even properly process the order and everytime I spoke with someone they kept changing the fees. Hopeless.
Chris Old: Terrible service, Boylston st.Phone stolen, went to store, young novice employee, zero hp, no compassion, only wanted to sell new phone..Did not blacklist
Some Body: I live across the street from this store. On multiple occasions I entered the store in my home attire and staff either went out of their way to be rude, or did not want to assist me. I remember one helpful staff in the remote past, which is why the location is getting 1 star. I wear formal clothing at work, but on my days off at home I wear comfortable clothes, do not always shave, and do not style my hair. I always approached Verizon's staff respectfully, and I expect the same. I will return to this store more dressed up and see if I am taken seriously as a customer. But, I will give my business to another location.
Luis Reyes: I am the account owner. but my mother and sister went in to pick up a sim card for a temporary number as i live in a different state and wanted to make sure she had a working sim card before i ported her phone number over. This shouldve been a painless process. I made sure the phone was unlocked. Made sure my mom was an authorized user and that she knew the temporary phone number we were working with. I was on the phone in case there were any issues or questions. The store employee Cindy was difficult. She even walked away from them and refused to serve them. She stated i was being rude on the phone but i simply needed her to do things as i wanted them. She refused to work with them. When we asked for a store manager they did not get one. She then assisted with an attitude. Cindy knew that i was an employee and was still rude towards my family. I am embarrassed to work for verizon. Do not go to this store. If you do, dont work with cindy.
mehmet kemal: Hiç beğenmedim. Aldığım kulaklığı kredi kartından iki defa geçtiler. Bakalım birini iptal edecekler mi? Gereksiz yere problem oldu.
44 55: Is Playstation 5 available in this store?
Lee Carrier: Typical store
encourager: Guy told me I need appointment to buy prepaid card LOL I bought without any problem and no appointment prepaid card in AT&T store few walks away…
Palak Agarwal: Supportive staff
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5. Verizon - Boston
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· 6 reviews
98 Causeway St, Boston, MA 02114
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6. Verizon - Boston
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· 191 reviews
340 Washington St, Boston, MA 02108
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cristian gonzalez: Por qué hablan español
JM Phillips: Store manager Daniel was really really expert. He juggled multiple customers and was able to solve our issue, despite the awful phone customer support from Verizon corporate. Daniel proactively took matters into his own hands and really showed customer care. Activating a new phone shouldn’t be as difficult as Verizon made it, but Daniel is an all star, it’s the only reason there are three stars here.
Monaka: Verizon charges an “activation” fee of 35 dollars for all phone purchases. All they do is take the phone outside of the box and turn it on. It is like going to a restaurant on your birthday with a cake, only to be charged for additional “cake-cutting” fee.It feels like Verizon takes the cake out, puts a candle, lights it, and brings it to your table without even cutting it.And what you get is some stranger’s oily fingerprints on your fresh iPhone.
Sienna Kim: Hose was extremely helpful with helping me out on switching from prepaid to a plan. I had several calls with customer service, credit team, etc. that lasted hours and was not getting anywhere. I’m so thankful that Hose helped me out and resolved this issue. Thank you!
Christian Torres: No pude obtener una SIM porque en ese momento no les funcionó el sistema, así que fui a T-Mobile y allí me solucionaron
Michael Burke: Staff were very helpful
Lynda M: I wish I could give an entire galaxy of stars to Verizon associates Ella and Morgan.....they were not only exceptionally knowledgeable, but were so pleasant and professional....AND patient.I am very happy with my new phone, the Samsung Galaxy A42 5G....and I took Morgan's suggestion and purchased a screen protector and phone case......it is incredible how much more vibrant and clear my photographs and videos are with this new Samsung, and Morgan was right, the battery life is far longer than my old Galaxy J3 Eclipse.I have had a few follow-up questions with my phone and when I went back to the Washington Street location Morgan, Ella, and Simba, were always very helpful......and while waiting in line for my turn to ask a question I saw that they were so professional and helpful with everyone.....I cannot say the same for all the Verizon locations, but my experience at the Washington Street store was always outstanding! They truly make you feel that they are genuinely interested to resolve any issue you are having with your phone.Most recently I was so appreciative to Ella for assisting me in transferring some voice messages that I had on my old phone to my new phone of my dear Aunt who died......and Ella expertly did the process and I am so happy to have those treasured messages.You can be assured to receive professional, expert, and welcoming customer service from the associates at the Verizon store on Washington Street in Boston.......and if you are very lucky, you will be assisted by Ella and Morgan.
Robert Nguyen: This iPhone 12 mini so Krazy from an iPhone 6It’s like I quantum leaped to oblivion
Joan Luya: Nobody wanted to help. I had to go ask and wait and wait and wait and when I asked for a receipt the guy almost yelled at me. Don’t waste your time in this store. They are rude and at least today, they didn’t feel like working. I am not sure if they were being sexist because all the few customers in the store were women and they were ignoring all of us. If you think women don’t understand cell phones, you certainly has been left behind in medieval era. Anyway, not going back. Wow! Don’t your managers orient you about interacting with customers???
Southie 31: Ran in 15 minutes before closing and they were great. I had an issue with the number Customer Service gave me yesterday. The gentleman who helped me made it easy as possible and the manager came over to help without making me feel like a nuisance. Good people.
Eli Malo: This is by far the worst experience I have ever had at a wireless store. I went in for a simple setup and they literally wanted to do everything except help me. Don’t go to this store unless you want to waste 2-3 hours of your life using their phones to speak with customer service.
Nurjhan Greenidge: High quality Customer service
Justin Kwiatkowski: Excellent experience, good customer service. Best cell phone provider in America
Gabriela MORANCHEL CRUZ: Muy buena atención
Kathleen Rivera: Great customer service 👏
Ali Ronca: Really annoying experience here last week. Popped in on my lunch break to sign up for a plan and get a new phone. Unfortunately, the 'sign-up' program on the agent's tablet kept crashing, which added a lot of unnecessary time to the visit. I had to keep entering all of my details again and again. I chose a phone number four different times (each time the previous number I had picked was the 'unavailable' after the system crashed) and in the end I went home with some totally random number I did not pick and had never seen prior. After all of this hassle, I then got flagged by security, and the agent had to spend 45 minutes on the phone with security to verify my details. Only giving two stars instead of one as the agent helping me was patient and kind throughout the process, although not apologetic. In summary - should not take 2.5 hours to sign up for a phone plan - literally, this is what you do, day in and day out, so I expect you to do it a bit better.
Raquel Di Sousa: Went to the store to check eligibility to change carrier. Stood up there for 30 minutes and no one of the sales person provided service or any feedback. Just one of them was with a client. The other 3 was hanging around the phone.
Michael Bourque: Why would Verizon spend the money to wire my building for 5G internet and not have employees that can sell the service afterwards?
Raghavendra Mujumdar: Avoid this store if you want buy Apple products. They don’t do returns at this store for apple products. they lie to you when they are selling you apple products by saying you can return it but they don’t tell you at that you can’t return it at this store.
Jimmy Cox: Great, efficient, friendly service from associate to security who got the door on my way in and out.
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7. T-Mobile - Boston
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· 82 reviews
39 Winter Pl, Boston, MA 02108
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Michael St. Vincent: I have been here a few times and there’s usually not too much of a wait. Everyone is helpful as well.
Hasan Celayir: awful customer service! They do not even look at your face!
justin gerard: that employee by the name Christina is a weirdo. She is a midget with blonde highlights and is weird, strange, and has mental illness. she will yell at you and make you not want to go to that store again.
Oduwa Edobor: The store manager called the police officers on me just because i ask her to fix the error they made on my account. One star is much for this location.
Anthony Aoude: This store is staffed with unwelcoming team members more concerned with commissions than with providing quality customer care.I visited this store in the late afternoon to see what mobile phones might be available for an upgrade on my line, which is part of a family plan. As soon as the team member discovered I wasn’t an authorised user, she wanted nothing to do with me and told me “don’t touch the phones”, as she walked away from me.I’m so glad T-mobile allows you to purchase and upgrade phones online - that way you needn’t be bothered with lacklustre and indifferent customer service from their retail stores.
Reichard Vega-Reyes: Super nice the way they treat us and worked the way to satisfy us thanks the manager and her assistant
john connaughton: No where to sit, few staff. Sprint never paid for my note 9 supposed jailbroke phone , 6 months of heck no resolve yet, essential worker were great, but co repeatedly let me down. To the day. Highly I would not recommend sprint to anyone. Sorry workers you tried. But my money lays in sprint s cloud
Antonio Gonzalez: Mal servicio al publico
Lisa Phillips: Sales REP #021 thank you for all your assistance on Friday you went over and above to help me with a charger.LisaWorcester Mass
Carly Rose Willing: Horrible store. Manager told me one thing on the phone and another in store. Couldn’t offer me any help, and we’re very rude.
peter brea: Terrible .. worst service !! 🤬
Rennea La'Wren: WORST SERVICE EVER at this location right here. They give so much misinformation and for a CENTRAL LOCATION they don't even fix phones at this location. Rude employee that don't know a DAMN thing -_- Never again!
Bree Kross: This place lies to customers. Do NOT fall for their verbal lies. Go to Boylston Store, if you must deal with Sprint.
frank borghette: Myself I prefer T-Mobile
Sean Tuohey: Place sucks more than gravity.
Cesar Fco Agramonte: Las muchacha que atienden son malísimas en atención al cliente fui hacer una diligencia de uno teléfono a esa tienda y tuve que ir a otra por que no me quisieron dar el servicio casi que salgo de la compañía de sprint creo que tienen que cambiar la dotación de empleado completa de esa tienda por que son muy mala
Freddie Pierce: I came in trying to activate my replacement phone. The salesperson looked at my phone, put in about 5 minutes of effort into my issue, said she did all she could.....and then told me to call asurion, and went into the break room. No one wanted to help---they were bothered by me being there. Everyone cared more about their new fancy nails than helping customers. I went to Boylston Street, and they fixed my issue in literally 5 minutes. Useless store. Don't waste your time.
Andrew Mortenson: Service was prompt friendly and I quickly got accomplished the reasoning why I went into the store
Zoey Patten: Dropped off a phone at this location I was leasing about 3 months ago since I was switching carriers. Just got charged $600 for the phone that I brought back. Sprint claims I never returned it.
Sweety Olie: Poor service, many staffs but not all wanna work, some of them were working but some of them were chatting and not paying attention on customers at all.So hard to get things done in this store.
RS: Prompt response from sprint
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8. T-Mobile - Boston
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· 58 reviews
66 Lincoln St, Boston, MA 02111
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May Huang: I was looking for a new iPhone SE caseAlbert the mobile expert who worked with me was helpful and even offered to help me install my screen protector overall it was a very positive experience.
Madeleine Tang: Albert was really nice and helpful, the service impeccable! For any international travelers and tourists who are looking for a short term package I can recommend the prepaid SIM options for unlimited data. The connection is stable, speed (5G) is fast.
Courtney VanHuffel: Angela from the Lincoln St location in downtown Boston was excellent! Really knew her stuff and was such a great help with walking us through switching our SIM cards
Alan: Jacky is especially professional and patient. Spent nearly a month with us slicing the problem.
Kristina Haney: Jackie did a great job , and helped pay off my bill
Saket Rajput: Horrible experience today!Visited this place today to know about upgrading mobile handsets of my corporate account. While I was talking to the executive my wife who was looking at mobile accessories saw the restroom sign and went to use it.... so this executive stopped talking to me midway and ran behind my wife and started knocking on the door saying it’s employee only and outsiders are not allowed to use it.Apparently there was a sign which read employee only but not on the ladies section.I get it they do not want anyone other than employees to use the restrooms, but if a customer uses the service- would you make them come out of the toilets that too to a woman? Is this how you treat your customers ? Why not lock the doors and keep the keys with you if you don’t want customers to use the restrooms!We apologized to the employee and we didn’t say much, but it’s extremely difficult to process and forget the way we were treated.Won’t be visiting this disrespectful place ever again.
Mercedes Santos: Excelente servicio al cliente, se usa mascarilla para estar en el lugar y tienen todo sobre la higiene para evitar el contagio del Covid 19
Qi Cao: Very strong team. Jacky was particularly knowledgeable and helpful.
Ay chung: I visited this T-Mobile store today and the staff were really helpful!
Eric Wu: The service was excellent
Bernard Brown: Excellent Service!!!!!!!
Gergana Tsaneva: Excellent service! I had to buy 2 prepaid SIM cards. Everyone was very welcoming, they met all my questions.Thank you for your help!
Ignacio Martos: Great service!
Dimitrios Chlorokostas: Terrible customer service! I enter the shop at 66 Lincoln St. and all 3 employees are with the heads down scrolling on their instagram. One of them turns to greet me and after I explain shortly that I would like to activate my Tourist Plan, she replies "We 're a corporate store here, we don't do these things". After being shocked by her response I try to tell her what she can do to help me. She said "I can give you a chair and you can call customer service". After sitting there and having spoken to 5 employees at customer care for 45 minutes (literally!) until I solve the problem, the only thing that these 3 employees at the store did was accept a payment from a guy. Nothing else. And for this they are getting paid. Shout out to the Management of T-mobile out there!
R Lee (MochiFM): Abysmal customer service was what stuck in my mind after my last visit. I accompanied my mom to try and help her pay a T-mobile bill after cutting ties with T-mobile. The young and visibly un-enthused employee there asked for my mother's phone number, tapped it onto her tablet, and the account didn't come up. The employee then proceeded to give up entirely and say there's nothing else she can do to help us.I know she can look up my mother's account through other methods. T-mobile account number, social security, and etc. But nope, she didn't bother with those options. Instead she just pushed the both of us out of the store. That is not customer service, not by a long shot.
Srinivasan Ravishankar: Great store. Both the sales associates there were very sweet. Sausha was amazing. Very helpful. Explained all plans and made the whole process very smooth.
Chunguo2 Shi: 很好
Judy Y: Quentin answered all my questions! I switched to T Mobile about 1 year ago and loved it. The 140 countries coverage is fantastic if you travel often.
Michael D: Best service for Tourist SIM in USA, but a way to go to beat European pricing
Hakim John: Hot as hell a.c. was broken
Swami Charan: Easy access to store and detailed information will receive by employees. Better to go through TMobile website for offers, terms and conditions to avoid huge lines and waiting times.
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Cell phone store
9. MEGA MOBILE - CPR Cell Phone Repair - Boston
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· 450 reviews
243 Washington St, Boston, MA 02108
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Ed Glennon: Great customer service great wk
Amber Bost: Wad my frist time and enter for the store, just only fixed my phone, cell... so they are light busy and they are call me worth it, good the guys communicate with me how use. They are very adorable.
Mariano Levitan: Very helpful staff!
Binh P.: The staff was very friendly and helpful!!
David Eicher: My cell phone screen broke and they fixed it for me. Friendly and super helpful. I'd use them again anytime.
Jason Kearns: These guys are legit, and care about their customers. I dropped my phone in the stingray tank at the aquarium. I brought it to them, and solved the issues swiftly. Highly recommended. Excellent customer service.
Lexie O: Great experience! My phone screen was super broken, both top glass and the LCD, and they fixed it in just an hour. The people were super nice, the service was great, and the price was appropriate ! :) would recommend
Ayushree Diyewar: Extremely cordial employees and the repair work done was spotless. Very happy with the service.
Mattia Mura: The guys here are the most skilled and professional in town, with a positive attitude and a good amount of kindness! They made my day by solving an important issue (getting a working SIM Card on a non-iPhone smartphone) that no one else in Town went even nearly close to solve - believe me, I have been in 5 other shops before!Highly recommended, especially if you are from abroad and you need some good solutions!
Mohamed ARDY: bad experience with this store
Hamza Ahmed: Stella at the store is the best!
pEtEr EjEh: Absolute quick and simple store. You go in, get your sim done, activated or subscription done and out. They were also very helpful with additional diagnostics outside of their paid service for my laptop thus saving me $$$. Great store.
Christie Destine: The gentleman Asael is very helpful, he was able to get my phone fixed very fast and did a brilliant job! Love this place
Veronika Tuckerova: Completely fixed my broken display and glass! Very helpful and charming service!!
Lesley M.: The people working here are very nice and go great lengths to help you out. I needed a tempered glass screen protector for my new IPad and, even though they had no more in store, they went through the effort of tracking the shipment to see when they would arrive. One of the ladies even offered me 10% off the purchase just because of the inconvenience. Ended up not getting the protector here, but they offer to install it for you too! Great customer service in such a small store!
Paula Shea: Excellent customer service. No waiting like other phone stores. Have been here twice both times people extremely helpful and nice.
Gillian Gattie: I thought these people were brilliant. My husband is elderly and disabled. They went out of their way to help him, showed so much patience. We were so impressed. Won’t hesitate to go back if we need assistance. Could not recommend them more highly.
Juan Rod: best phone place to get your phone fixed. they so nice and they take their time with fixing anything, they ask if you need anything like water juice etc but i recommend yall to go to this place to get your phone fix. tell them Brian from lynn send yall🙏🏻
Salam Tesfaye: Best customer service hands down! Friendly staff, great quality in products, knowledgeable advice, this is one of the best electronic stores I’ve been to. 110% recommend!
Paola Animator: Great customer service and fast email responses. The repair is completed quickly as well. My Samsung Galaxy Note 20 Ultra suddenly stopped working, I was charging it at 45% and left to be in the kitchen, when I returned nothing seemed to work. Black screen, no sound, no vibration, and when I tried to force a reset by pressing the down and power button, no logo appeared. I paid a small fee for the repair and I left my phone in the weekend. I found out there was an issue with the battery connector but it got fixed quickly. I am able to pick up my phone Tuesday afternoon, pay the rest and I am thrilled to see my phone turn on and my data is there. I am able to backup my phone right away when I arrived home. Thank you to the amazing staff for doing a quick repair and keeping me updated.
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Cell phone store
10. T-Mobile - Boston
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· 233 reviews
422 Boylston St, Boston, MA 02116
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Morgan “Elizabeth” Woolard: The best service mind
عبدالله الهاجري: افضل شركه في المنطقه عن تجربه
Iqbal Mahmood: Staff was very helpful and kind.
Asjadoll Howell: Manger charged my card for a merchandise and told me I had to wait two days until it clears . She was very nasty and rude and when I asked why gave me an attitude while explaining the answer . Do not recommend this store
Luis Cardenas: Como todas las tiendas de tecnología celular y de comunicaciones , con una gana de servicios y planes, uno siempre gasta más de lo que ofrecen y dicen, nunca está toda la verdad a primera vista...pero es una gran compañía que ofrece sus servicios en locales como este , agradables, cómodos , con una experiencia para ofrecer a sus clientes que es su mayor carta de garantía.
Camelia Leone: Extremely rude service. My phone stopped working because the new SIM card is not compatible with the phone. I asked for an offer I had agreed to to be applied and they refused. The manager lady hung up on me. Save yourself the trouble and go somewhere else. This is how they treat a customer thru had for 22 years.
Roula Kappas: Very professional. Go out of their way to help
Mark Zolotas: Rudest staff experiences I've ever had. T-mobile prices are good but if you want a reliable mobile service with extra perks like a functional mobile app, easily accessible and helpful customer support, then reconsider other options. As for this store in particular, the staff were especially rude, to the point where I decided on the spot it wasn't worth the cheap prices anymore.
Nico Angenent-Mari: Fine if you need the simplest of tasks done. Otherwise, a very poorly run store - it's a shame they are one of the most convenient locations.Ive had two experiences trying to replace a damaged phone through warranty with them, and both times required 3-5 visits because the staff would not be able to help me ("come back when so and so is in") or because they incorrectly filed my case in their system and needed to start it all over. Both times!I get the sense the staff are overworked and undertrained, they seem to do everything they can to do the least to help you they can possibly get away with, pushing tasks off to others or telling you to come back later.I finally got a replacement phone today, after 3-4 weeks and way too many visits - and it didn't have a SIM card in it! I'm not a person who usually posts reviews, but this really did it for me. How do you send someone off with a new phone and forget to give them a SIM card? The level of disorganization is amazing.
Daniel Pérez Lacera: Great service. Willing to go over all details and truly take the time to help the customer. Kudos to Yvelynn the T-Mobile rep that assisted me.
William Harris: Possibly the worst customer experience I have ever dealt with. Everything they did was wrong. They started a trade in then supposedly their computers crashed right as the process was finalized. They then told us to come back the next day, when we came back the next day, when we got there they said they gave the phone away which was the last one they had. They then sent us to a different store, when we go to that store, they said they couldn’t do the trade in with the old phone. We then had to go back to the Boylston St store. When we arrived to the store again, they claimed that the promo they originally offered was wrong. They seriously need to train their employees better, we got a credit off of the account but that doesn’t help too much when you spent 3 separate days dealing with this. Never again will I go to this store.I will say once being there for the 3rd time I finally dealt with 2 people Javier and May that were finally able to get things squared away. It was still a rough experience but I will say they were both professional and helpful.
Ronda Dorson: Just with a friend at this T-Mobile other than that I do like my T-Mobile I go to T-Mobile to pay my bill
Gloria Smothers: Looking for new phone
Ashaina Bonafacia: They did everything they could to save the phone. Unfortunately no solution
Ponderosa Labs LLC: Y'all helped out my elderly parents with some flip phones, they had nothing but great things to say about Brian. Thank you so much, you have some new friends, and customers, now!
Ana Lendor: Awesome people !!! Thanks Kiara !!!❤️👍🏼🙏🏽
john dunn: Location is a bit of a hassle but was taken care of promptly and my phone was repaired in less than an hour.
grenz28: Happy I went here ,guy name Cj was wonderful, I would go back to him , -margarita
Joyce Sweeney: DO NO go to this T-Mobile store. The employees here are beyond incompetent. Go see Glen on Washington Street instead.
leslie minasian: had a great experience and learned something new -- this is a CORPORATE TMobile Location. The staff is informative and nice! I had a great experience with a warranty exchange Toba was my sales associate and very informative. I will remind you all when working with "non corporate" stores you may not have the same experience. Between my online expert Meghan in Maine and Toba at 422 Boylston, Boston - you can't go wrong! THANK YOU -- 2022 is looking up already! Let's hope this Google 4a5G can hold it's own.
Chris Obrien: Horrible experience. Went there yesterday to fix my phone that had a black screen was told by customer service they could open the back and connect wire. They did not do anything except try to hard reset which I already tried. I was going to get a replacement phone with my warranty which was under a year and was told it expired which wasn't true. I bought the phone in January 2021 and its November 2021 which leaves 2 months left on my phone. Left the store very angry it was a waste of a trip. Thank God I called T mobile back as again customer service helped told me it was still under warranty and is sending a new phone to the store near my house. I was going to buy a new phone online thank God I didn't. Will never go back to this store again no wonder I order everything online.
11. Boost Mobile - Chelsea
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· 8 reviews
413 Broadway #1, Chelsea, MA 02150
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Cell phone store
12. T-Mobile - Boston
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· 64 reviews
315 Centre St, Jamaica Plain, MA 02130
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13. T-Mobile - Cambridge
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· 47 reviews
1438 Massachusetts Ave, Cambridge, MA 02138
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14. Instant Wireless, LLC - Chelsea
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· 9 reviews
363A Washington Ave, Chelsea, MA 02150
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15. T-Mobile - Cambridge
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· 29 reviews
100 Cambridgeside Place #W124, Cambridge, MA 02141
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16. Boost Mobile - Everett
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· 40 reviews
495 Broadway, Everett, MA 02149
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Cell phone store
17. Cricket Wireless Authorized Retailer - Boston
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· 18 reviews
68 Harrison Ave Ste A, Boston, MA 02111
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Cell phone store
18. T-Mobile - Medford
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· 173 reviews
4110 Mystic Valley Pkwy, Medford, MA 02155
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Electronics repair shop
19. CPR Cell Phone Repair Boston - Back Bay - Boston
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· 434 reviews
230 Newbury St, Boston, MA 02116
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