Best Glasses Repair Service Cambridge Near Me

Daniel Jang: I had a broken sunglasses brought in for repair and Michael fixed and cleaned it in a few min nbd. Thank you for the quick service and making my day!

Christine Gorris: Great selection and price. I would definitely say schedule an appointment to check them out before purchasing glasses anywhere else!!

Kemal Armada: Amazing shop, service! Top notch. Prices are the best you can find in the region. Michael has been amazing. Getting my prescription glasses with him was really a great experience. Recommend it to everyone

Mary Vriniotis: Just want to leave the owner a note that my browser won't let me visit the website because it says it's a security risk.

Maria Dubyaga: Excellent. I've bought 4 pairs of glasses over last 3 years there. Keep getting compliments for my colorful and stylish glasses. Great quality and exceptional service. The 2 for 1 price is a good point too.

Ilene F: Just bought three new pairs of glasses! Excellent service, quality, and price!

Louis Raison: Incredible price (paid 140$ for everything, including blue light protection) and services! I couldn't come back later the same day so the owner made my glasses in 15 minutes right away :DThank you so much!

Rami Subram: Highly recommend this place. The owner is really helpful and friendly. Nice selection at great costs

Pat Fleming: This place is the best. Good inventory, low prices, and the staff are helpful and honest. I highly recommend it.

miiva3: Stellar, personal service, reasonable prices, high quality inventory to choose from, and they even have recycled frames! Michael had our glasses ready in less than 1.5hrs!A word of advice, don’t waste your time going to the supposedly trendy, cheap Warby Parker or the overpriced Vision Works where all the frames are made in China.

Jimi Michel: I’ve been getting prescription glasses and sunglasses for about four years now and they’re fantastic! Great products, reasonable prices and fantastic customer service! A+!!!

elissa steele: I love this shop: the owners, their selection, the service their prices!

Anil Mundra: This was one of the first among the current eyeglasses shops in Harvard Square, and still the best. They have the best selection of frames, at the best prices— you actually get two for the price of one, which is very nice to have if you want to keep a spare or some sunglasses on hand. No in-house optometrist to do the refraction, but they will work with whatever you bring them and make sure it gets done right. Michael can fill most orders in an hour, depending on whether he has the frames and lenses in stock. He also makes adjustments and corrections very quickly on demand. Very satisfied customer.

JJ: Excellent, personal service and a curated selection of stylish frames.

Erin Redmond: Fast, efficient and stylish glasses! I will definitely hit them up again next time in town! I highly recommend!!

Adam Kuper: Excellent, patient professional service.

David D. Gardner II: I've been getting custom glasses made here for almost 10 years. In that time, I must have bought at least 12 different pairs, and have been thrilled with each and every one.

Shaun Collins: Very kind shop, fixed my glasses (they were missing a screw) without charging even though I bought my glasses elsewhere

Katherine Reeder: A very fun experience. He helped me find an inexpensive but really cute and up-to-date pair of glasses and the cost was great. He was very professional and well informed, and I felt completely personally attended to. He handled it all within an hour and I was able to wear my glasses home again. I would always come back to 2 for 1 Optical.

Pedro Cerqueira: Changed my lenses for half of the price they were charging me in the other places in Cambridge. Owner is friendly and takes just 1h to change the lenses.Recommended!

Ali Dabaja: Very helpful and patient, really took the time to make sure I was satisfied.

Akos Bogdan: Very ignorant people working here

Kevin George: Trang is really good. I went to a bunch of other stores abs not one was remotely close to here.

HJ Brown: Megan was fantastic - super friendly, got me my glasses and contacts prescription quickly and easily, and gave me helpful advice (and samples!) after the first brand of contacts we tried was hard for me to remove. The front staff were also great and measured my PD without pushing me to buy glasses there - a big difference from other places! Will definitely be back.

Nicholas Dow: They fixed my glasses!

Rahul Mahajan: I had a great experience with my eye exam. Megan Cope was professional, courteous, and went out of her way to be helpful. I got a great prescription without any hassles. Proper skilled indirect ophthalmoscopy instead of insisting on retinal photos. I will be coming here regularly

Dogmom06: Great prices, very helpful staff, and they even made sure I received my glasses at my new location since I was moving out of Cambridge before they’d be done. Stylish frames at affordable prices-I’ve since traveled back and bought another pair specifically because of the great experience I had the first time.

Eric-Paul Olsson: Trang and Rob are literally the best. Going on 15 pairs- can’t get enoughJust call me, Britney #gimmiegimmiemore

Marcus Mayo: They are the gold standard. Rob and Megan at See have both been incredibly friendly, helpful and patient. They've gone to great lengths to make sure I'm happy with my purchase (which I am, they have a great selection). I initially had some mild discomfort on the bridge of my nose. Rob provided multiple solutions and even noticed a small amount of looseness on the hinges and so ordered a replacement pair. It's evident that they put customer satisfaction first. I've been recommended to them by multiple people and I have had no regrets. I anticipate being a lifetime customer!

Wend Shawn: Another optometrist just told me the frame I got here is too narrow, and the bad angle is causing my headache. I didn’t replace it before because I already replaced the first pair that has obstructions. They should have measured the proper frame length.If they’re willing to give partial refund, I can take the review down.

Kelley Perry: While Dr. Cope and the folks who work at this SEE Eyewear are always very friendly, I had a fairly poor experience ordering contacts. The first order I received was the wrong prescription and was not the same type I tried on during my appointment. They then provided me with a trial pair, which was the correct type - but this prescription was different than the first, and again, was not correct. When I called and said my vision didn't feel quite right, Dr. Cope insinuated I was putting the wrong contact in each eye (I wasn't). Finally, I said I'd like to just go back to the contact lenses I was originally using. They ordered them, and they finally sent the correct type and prescription! I'm happy it was eventually settled, but it took far too long for them to figure it out (this process was around 2 months from start to finish). It was also difficult to continue advocating for myself when I was getting pushback on what was clearly a problem on their part, not mine.My experience may not be the norm for this office, and others may have a fine time using this SEE location for their contact needs. However, I will be seeing a different optometrist going forward.

Kerin Perez Harwood: I saw a funky pair of glasses I liked online and figured I would check them out in person. As usual, the funky glasses I liked didn't fit with my face shape. Amy noticed I needed help and came to the rescue. She was very attentive and listened to what I was looking for and what I didn't like about my previous pair of glasses. She pulled around 6 different type of frames, one of which I would have never even picked up off the shelf if I was just browsing alone, the other was actually a pair of frames that were not even on the showroom floor. I loved them both! If it wasn't for Amy I probably would have just left with nothing, but instead I ended up with two funky pairs of glasses that I was actually excited about. Plus I got to take advantage of their buy-one-get-one 50% off sale. Let go our your resistance to ask for help and let Amy find your favorite glasses for you. Highly recommended.

diana renstrom: After many years of wearing specs, See is, hands down, my favorite place to get glasses! They have amazing frames, great customer service, (thanks team Cambridge, MA), the lenses are of excellent quality, and I learned, it is a family owned business. Needless to say, it is not by chance that people compliment my glasses on a regular basis:)

ll jjww: Nice people . Adjust my frame perfectly when other wouldn't

Naveen: The best eye care I've ever had. Amy was super helpful and accommodating! The folks here have such a personal touch and offer excellent advice. Without their help, I wouldn't have found frames that fit me so well.

Julian Lee: Great service! So friendly and accommodating. Will return.

Yiling N: Came in for eyeglass repair - Everybody at this store was so nice and friendly!

Anderson Carvalho: Nice little shop but not many options and definitely a little on the pricey side.

Dan Kiezulas: Best frames, great customer service -- I really don't see myself buying glasses anywhere else.

Hibah Aijaz: Excellent customer service! I had an eye exam for contact lense fitting and eyeglasses. Dr. Cote was very patient and helpful. Everyone was friendly and answered all my questions! Amy helped me find the perfect pair of eyeglasses. A special thank you to her! I look forward to coming back!

Brianna Davis: Custom eyes has been my go to for glasses and exams for years. I love the frames, the doctor is kind and professional, and the owner has always been polite and helps you find what you need and what you can afford.

Deborah Stromain: They have a great selection of premium glasses. I worked with Trang who was extremely helpful through the whole insurance process and getting everything sorted out

Laurel Beede: I had a wonderful eye exam and contacts consultation with Dr. Murphy last week. She gave me trial boxes of contacts to see if they worked well for me and said she could recommend different types if I didn't like them. I asked how I would go about obtaining contacts if I did like the ones I was trying out, and she said I could order them through Custom Eyes. I left that day intent on further testing out the trial contacts they gave me. Today the owner of the store, Kevork, called and informed me that the year supply of contacts I had ordered had come in. I informed him that I did not order any contacts from them, let alone a year supply. He was insistent that I had called and spoke to him and there was a "note on my file". I was so confused as I would clearly remember ordering $600 worth of contacts. He said he had billed my insurance and everything. I told him to cancel anything that had to do with this order and confirm with me when it was cancelled. He called me back ~30 mins later and doubled down on how I had placed the order with him IN PERSON (I did not talk to him while I was there except to check in for my exam) after my exam last week. He would not back down, insinuating that I was lying and had simply "found a better deal" , and I told him it felt like he was trying to underhandedly take my money. He said he didn't need my charity and to take my business elsewhere which I will absolutely be doing. I'm really upset that this happened as well as by how it was handled. If you have a customer telling you they did NOT place an order with you (I have no charge, receipt, etc.), then I'd hope that a business would recognize that they might have made a mistake. Again, I had a perfectly good experience during my exam last week but this experience has completely soured things.

Christopher Clifford: Brought in glasses I bought online to refit the frames, they helped me with no charge and super nice staff. Definitely recommend!

Matthew Turner: Great place to purchase glasses but would not recommend the optometrist.

Jinsam You: Friendly !

chad leahy: At every step, Custom Eyes outpaces the competition. The exam was quick, easy, informative and professional. Kathleen explained options and spoke authoritatively to my concerns. Kevork helped me find glasses that actually fit my giant head, for the first time in my life, AND they were stylish and he narrowed the large selection down to just a few based on my preferences so I wasn't left to wander around trying things on randomly like at other places. I will go here and nowhere else ever again.

Doris Lee: Very calm and peaceful environment. Both the optometrist and optician are professional and kind.

Presley Pizzo: I've had great experiences getting eye exams here, but today I wanted to look into getting my lenses replaced. The anti-glare coating had scratched off and when I looked online for what to do about it, it looked like it would involve sending them away for two weeks or shipping them to the boutique where I bought the frames. So I contacted Custom Eyes just to get my prescription, but they said they could replace the lenses for me. I took them in, did some shopping at HMart, and in about half an hour I had my glasses back with perfect new lenses! They just have great service all-around.

Tom Thornton: Very adept and friendly

JC: THE best for glasses, contacts and eye exams - period.

Jay Lee: I had a pair of broken glasses which Dr. fixed quickly and generously! Highly recommend. Convenient location too.

Vasavi venkatesh: Dr Kathleen is amazing and very professional. She made me feel very comfortable. She answered all my questions. The gentleman who helped me with the frames was super friendly and quick. Overall, I had a very good experience.

Bob Angell: Best customer service. They know how to make you feel welcome and are very helpful when selecting eyewear. Excellent quality specs!

Samantha: My spouse and I both received excellent service at Custom Eyes. Kevork helped both of us pick out flattering spectacles, and Kathleen corrected an astigmatism problem with my spouse's prescription. Friendly and professional. Couldn't be happier with our experiences.

Rachel W: This business is seriously one of my favorite places to patronize and to recommend to others. The optometrist, Kathleen Murphy, is skilled, kind, diligent and thorough. The owner, Kevork Tinkjian, is kind and welcoming and is super skilled at helping you pick out glasses frames that fit your face, and doesn't ever try to up-sell anything. Highly recommend.

Charu Tuladhar: Great customer service and good quality glasses. Very durable!

Kara Thompson: Cannot recommend Kevork enough! Everyone is so friendly and eager to help. We moved to Cambridge 6 months ago and both my boyfriend and I had such amazing experiences here. We instantly became permanent customers! They do the extra little things; tightening and deep cleaning my glasses when I got a lens change, always handing out new lens wipes and cases, taking the time to explain how much my insurance would cover, etc!

John Darbeloff: Amazing product and customer service.

Irene: I am very happy with the quality of my eye glasses ordered at Custom Eyes. Beside that , Kevork is a wonderful person to work with, always smile, making the entire experience pleasant and relaxed.Highly recommend .

Mark D: Eye exam & bought glasses for my changed prescription all handled in an efficient, but unhurried, manor

Linda: very knowledgeable and helpful staff. Great place! Wouldn't go anywhere else for me and my family.

Samantha Sheehy: My contact lens fitter, John Parrelli, worked with me for more than an hour to provide TONS of information about the contact lens industry, specific lenses, and what might work for me.  The extraneous information was appreciated but unnecessary - I must have heard him tell me how long he's been in business over 10 times.After the hour long initial appointment, I left with a pair of trial contacts, which I hated. I went back after a week, submitted to another "fitting" exam (still a full 45 minutes!)  and got a new pair of trial contacts, which I hated. When I went back a third time, I was very frustrated since I'd entered their office seeing just fine with my old contacts. The contact lens tech said she would need to see the old packaging from those contacts, which I didn't have. Also, I was realizing that my glasses were the wrong prescription as well. One day I tried to be very assertive and clear about my frustrations and what I wanted done, but I soon realized that the contact lens tech just didn't know what to do to help me see.It was a multiple appointment process with him having me do a test run of several different lenses to make sure that they lens sat properly on my eyes.  So much work.And once I finally had an Rx in hand, I discovered that because of my astigmatism (newly diagnosed by Dr. Parelli, ha), my health insurance wouldn't cover the "contact lens fitting fee" - an additional $175, that I had to pay out of pocket.This place is very expensive, very assertive in their sales tactics, and I won't be going back again (a 4th time).

Dmitry Merzon: I have a descent amount of astigmatism. I was always told by the bigger optical chains that there was no way to get my prescription into sunglasses that had any curve at all. Well, I got a really great pair of sunglasses from Parelli Optical in Porter Square today, something I was told for years couldn't be done. Great job, I'll be coming for a second pair soon!

Merilee Wolfson: These people care about your eyes and will go the extra mile to get everything right.They all work as a team to make sure the process goes seemlessly.

Jonathan Ganc: Great experience. I went into Parelli about 2 months ago to get a glasses and contact script. I was first seen by Dr. Seligman. She was very meticulous and spent a lot of time to correctly measure an astigmatism in my glasses rx. Then, I was helped by Dr. Matt in checking my contact lens fit. I ended up trying on one pair of contacts, deciding it was too expensive, and then trying on another. I ended up seeing Dr. Matt three times. He was very competent but also very patient and kind. In retrospect, I know that I ended up using up a lot of Dr. Matt's time, but he never showed it in how he behaved.

Rated by Hanna: After being scammed by a local Optometrist, I was skeptical of going out of my way for a place 25+ minutes away without traffic. They squeezed me in a few weeks ago for an appointment before the end of the year push to use up FSA balances. Originally the first weekend opening they had wasn't until January! All of the staff there are top notch now that I have a clear confirmation of my other failed experience. I finally got a prescription that works for me and a pair of glasses that fit perfectly! My previous pair were way too strong in the astigmatism and instantly gave me a headache after 1 hour of wear.The founder, John Parrelli also helped fit me with the best dailies torric contact lenses. Even though he could have advised me to purchase several of the 30 packs he said since I don't wear the lenses too frequently it is better if I wait until the beginning of 2017 when they will release the 90 pack bulk option for even more savings. The staff took their time and care with me when assessing my vision along with considering my previous observations with my prescriptions to customize one for me.I love my new Black Fin titanium lenses and prescription sunnies! Also for anyone else shopping around this family-owned business is one of the few independent places not owned by the Luxottica monopoly! They also have locations in Beverly, Danvers, and North Andover.

Vencislav Kourdov: Amazing customer service. We have gone back to repair my young daughter's glasses multiple times and they have been more than accommodating. The whole family goes for all of our optometry needs.

Eduardo Fungairino: Great service. They replaced a frame screw for my sunglasses no charge

Rachel Distler: while my experiences with the opticians I have seen there have been good; (though both of the Drs I worked with no longer work there), I find it VERY frustrating that they are very unresponsive to efforts at communication other than in appointments. If you call them by phone, you will likely be unable to get through, and if you call on Sunday or Monday, when they are closed, they don't even have a voicemail set up where you can leave messages. The email address on their website is wrong, so you also can't contact them by email. Also, when I got glasses there, they really tried to upsell me in a big way. I won't be going back there and would no longer recommend them.

Erin Ellingwood: This family-owned small business is where I've been coming for all my eye care needs for five plus years. The staff is friendly and helpful, the clinicians and technicians are top-notch, and the service is very personal. They have a huge selection of frames, including sunglasses and other specialty lenses. For contact lens wearers, they'll order your contacts for you, ship them to your house for free, and match any price you find online.

Lauren Bortolami: John Parrelli and his team changed my life. I have been going here for over 20 years. John spent close to one year researching the best eye surgeon due the complexity of double vision and a lazy eye and found Dr. Jennifer Mullon of Lexington Eye Associates in 2009. I just left Parrelli Optical for a eye and contact exam. I have to say all of these years I have left impressed with John and his staff as they take so much time to make sure you are where you need to be. I have had eye issues since the age of two. They have changed my prescription over the years because my eyes are so complicated. This place is not inexpensive but if you want the absolute best to be able to see and function properly you shouldn't look (no pun) any further. Thank you from the bottom of my heart.

Elizabeth Ellen: Fantastic staff who know what they're doing. It's clear they want you as a repeat customer, and their attentiveness is well appreciated.

Susan Zeichner: I've gone to Parrelli for several years because I so much like and respect Margot Seligman as a doctor! I like to really understand about my body and she explains everything in detail and shows me the graphics that go along with the explanations. She's gotten my prescription correct where other's have not. I use my insurance for all eye exams, so that's a routine cost. I understand that I could probably get my glasses more inexpensively elsewhere, and may in the future, but I'll go to Dr. Seligman as long as she's there.

Linda Papatopoli: I've been coming to Parelli since I moved to Boston for graduate school at 21. Now I'm 62 and wouldn't go anywhere else. Dr.Parelli is the best in his field and he and and the staff will go to the ends of the earth to fit you just right and keep your eye health up-to-date.

Matthew Beaton: Worked with Matt @ the Porter Square location. He went beyond expectations to help with all aspects of the visit. Considerate and thorough... we'll be back as long as we're in the area.

Marion Bloch: Parrelli is expensive. However, they have the best optometrists, who do an excellent job with tricky prescriptions. Would I get glasses here every time, no. Do I do so every few years, yes. If you have a simple eye problem don't bother, unless you want perfect lenses and interesting frames. If you have been having a problem, this is definitely the place to go.

Carrie Keeler: I've been a client at Parrelli Optical for years, and I have always received great service. The staff is always friendly, and every time I need a prescription filled or an adjustment to my frames, they've been more than willing to help. I appreciate all they do, and I highly recommend them.

Leesteffy Jenkins: Loved the doctor! Great selection of glasses. A little pricey but selection and service worth it

Ethan Spears: Nice workers. They’re efficient and fast, they’re very flexible as well.

caleb Berlinger: I scheduled an appointment, arrived early and was left waiting for 45+ minutes with no communication. Would recommend anywhere else if you value your time

Fadi Tabet: After discovering All Eye Care Doctors. I will never go anywhere else after visiting this location. The doctor is very knowledgeable and experienced. The staff are so friendly and they have one of the biggest selection of frames I have ever seen. They helped use my insurance and they gave me great prices on my contacts and a rebate on top of that. Highly recommend! I will definitely be coming here again.

Ramy Sukarieh: Great eyeglasses collection like no other place around, experienced doctors, and very friendly staff. I highly recommend it.

Edwin Tait: All Eye Care is exactly what it says it is ALL EYE CARE. Dr I. Is an amazing clinician and is passionate about getting the best results for her patients. I have a complicated condition keratoconus. . If she can make my sight better she can fix yours. The office staff are extremely helpful and just did a great job at picking out glasses for my daughter.

Robert Zeitz: Friendly, helpful, knowledgeable. A great experience for glasses and contacts!

Amy Williams: Thorough eye exams and great selection of glasses, plus a very helpful and informed staff!

Cacky Mellor: They are fabulous! And have such fun styles available! Highly recommend

Miranda Thorpe: I would highly recommend All Eye Care Doctors. The doctor took her time and answered all my questions thoroughly. They also have an extensive glasses selection! Molli was so helpful in selecting the perfect pair for me. She was so knowledgeable and knew exactly what worked for my face. She made the process fun and easy. I highly recommend her to anyone who needs help with choosing glasses- you will not be disappointed. Overall amazing experience!

Special Kay: Ok I do like the DR's they are really kind and nice and the place is is clean but it is so long of an appt.

Hailey Fuqua: Super helpful staff and very kind! From making an appointment to exam tomorrow to follow-ups and adjusting my new glasses they were stellar start to finish.

Eva Marie Biedron: I had a horrible experience here 1.5 years ago (waited two hours past my appt. time to see optometrist who was irritable, unprofessional, and clearly didn't want to be there) and now they will not stop contacting me trying to advertise their services. I opt out every time and am still getting junk email.I wish I had never made an appointment at All Eye Care. I would give 0 stars if Google allowed me to.

Mariko Martin: Just received my new glasses and I'm could not be happier. The team provided a great selection of frames based on my preferences and even helped me narrow them down. I went back a few times because I couldn't decide and each time they were welcoming and patient.Thanks so much for getting my new glasses to me with care!

Yesenia Concepcion: Highly recommend All Eye Care for quality eye exams, lenses, and frames. I've been very impressed with their technology and service. Top tier. Thank you Dr. I for helping me achieve my personal best vision and eye health!

zindagi zia: I met Dr. Dzenana Idrizovic when she started her clinic for my daughter when she was 5 and after that I never been anywhere else . Now my daughter is 15 and I am sitting in her clinic giving the reviews. I guess that explains a lot . All the staff is really friendly and understanding and can’t say enough about Dr Idrizovic how nice she is and she explains everything so well . Highly recommend if you are looking for an expert eye doctor. :)

Melody-Ann Isaacs: Had my first visit recently. Really blown away by the care I received. Dr Idrizovic was very warm, with an amazing bedside manner...and took the time to make sure we addressed every last one of my issues. Best contact lens fitting I have ever had! Definitely will be back...with my whole family! Thanks Dr I

Olivia Gampel: Excellent, thorough care. Staff are kind and attentive.

K Fishman: I should’ve looked at the yelp reviews before coming here.Had a routine eye exam a few months ago for a new rx because my other rx expired.Went here because of the high ratings on google but was very disappointed.The optometrist tried to help me find contacts that wouldn’t irritate my eczema. He gave me a few to try at home but many of them unfortunately didn’t fit/stay in my eyes. Only one brand which is an old brand I used to use worked. Every time I tried the contacts was during the day. Also the optometrist called me 7x at work in a row and wouldn’t leave a voicemail telling me that he would leave these contacts for me at the front desk which was frustrating because it wasn’t urgent. It was disruptive and a voicemail could’ve easily been left.Fast forward to when I get my script and contacts ordered. I rarely use my contacts except maybe 2x/week during the day. I recently used the new script to purchase glasses at warby parker and got the glasses last week to find out driving home at night that the optometrist did not put my astigmatism on the script. So now I’m stuck with $150 (after insurance) worth of contacts with the wrong script and a $300 pair of glasses with the wrong script that I can’t return.I called the office last weds to get a somewhat rude front desk person who was trying to make excuses and avoid taking any responsibility for the issue. Finally at the end of the 10 min or so back and forth he finally agreed to schedule me with the optometrist next week but would call me back.I never got a call back.I would avoid coming here. If my prior rx accounted for an astigmatism you shouldn’t take that off a script. Its now challenging for me to drive at night and I run the risk of possibly crashing my car at night due to inadequate vision. I wish I still had my old glasses to use so I wouldn’t be in this position.Now I have to go find a whole new optometrist and pay full price again for everything let alone take time off to make an eye appointment.

Geeta Vatkar: Excellent service. Very friendly and educated staff

chamely pimentel: Anna was amazing! Great service, so attentive!

Jasmine Cox: Trang’s exceptional at what she does!!I found the perfect frames to make a statement for the next season!

Rajablanca: Try Dr summer . She is the best

Beth Calnen: Great experience from the eye exam to picking out new frames, explained everything clearly and they were super friendly. Jasmine and Anne were both rockstars when I visited. I will definitely go back and keep them as my regular provider as long as I can. I can’t tell you the last time I left an eye exam even after having eyes dilated more comfortable just at ease.

Oleksandr Volynets: Amazing place. Service on top. Professional stuff.

Ky Will: 1. Word: ANNA. She's incredibly kind, helpful, and knowledgeable. Been coming here for almost 10 years and she's by far my favorite.

Leybi De Leon: Very good attention I will recommend it to my family and friends

dmk: Anna has helped me for the last few years and is always friendly, knowledgeable and efficient!

an sk: Busy day. Thoughtful service. Great experience.

Gary “GMGJ” Johnson: Anna made getting my new glasses fantastic

Sofa Kingdom: Jasmine was super nice and helpful. Thank you!

Dom Delore: Friendly and professional service.My favorite place in Boston area for my eye care needs

Felipe A. Gomez F.: Es un lugar en el que te sientes muy cómodo y seguro por la experiencia que es evidente que tiene la doctora que atiende, la amabilidad de todo el personal y la variedad de lentes que te ofrecen, a precios razonables.

Rhonda Brown: Wonderful customer service, along with great selections of frames!!!

Jennifer Seller: Neil was amazing at helping to navigate getting my insurance situated and my glasses. I highly suggest asking for him upon entering the cambridgegalleria store!

Michael Horowitz: I believe that I was helped by Cindy. She was fun, enthusiastic, made me feel cared for, and did all those things like compare insurance price and in-store deal price etc.. Top notch!

Jackie Wang: 每次眼镜有点小问题 都来这里修。这里的爷爷奶奶都很和蔼可亲。帮我们把眼睛都好！

Jenny: The customer service is terrific and I would definitely recommend this store. They have my glasses repaired neat and fast, very appreciated❤️

Turner Frankosky: Jasmine and David were so great! Friendly and efficient service. Thanks

Carolyn Ma: Proficient, friendly, and patient staff.

Tom Connolly: The worst experience, terrible customer service, sold me the wrong frames for my lenses. Also, very disengaged and rude

Chris Balthazard: I had an appointment here for an eye exam, and they appear to have permanently closed the store without notifying me (I showed up and they were closed) and without keeping a record of my previous prescription. the phone line was useless and the national Visionworks said they'd call back within 48 hours - also useless. Don't go here.

Annie Harris: Customer service is fine when physically inside the store, but very poor if you're trying to call or anything else. I went in recently to get a copy of my glasses prescription. The person there wrote the incorrect expiration date on my lenses (she wrote that the prescription was prescribed in March of 2021 which was correct, but that it expired on the very same day in March of 2021. People make mistakes, whatever), so when I took the prescription to buy glasses at another store, the store could not immediately order my glasses. The store reached out to visionworks multiple times for my prescription, with no response. I have tried calling visionworks and have been on hold for over a half hour. Unacceptable. The only reason this isn't 1 star is because the people there are nice.

Marlon dos Santos: Terrible service, just horrific. Employees are clearly lazy and unwilling to help. This branch is the second one I see closing and, if they keep up this type of service, I’m sure I’ll see others ones follow that path. I surely won’t be a customer by then.

jessica young chang: Lousy Customer Service, Only average product.Went here to select glasses, and found the staff to be apathetic and uninformed. When I finally got my glasses, they didn't fit and no one tried to help me make them fit. I had to return and have them fit, and the job was rushed and careless. Also their hours were misprinted online, so they had attitude about having me come in. Would not recommend.

Nadege Francois: I called the Harvard location twice and was on hold for over 30 minutes. I left a message requesting a return call but no one called me back. The Visionworks systems are not connected so I have to go to another location with my prescription, pick the ones I chose if it’s available, and pay for them there. Do not waste your time with the Harvard Square location.

rosemary ward: Don't go here. Very difficult to speak to anyone in the store without being placed on hold and routed to a call center. Customer service is also unable to contact the store. Office and doctor did not keep accurate records of visit information, which led to inaccuracies in prescriptions. Would not recommend.

Nischal B: Terrible Customer Service!

GILLIARD MARTINS: I don't understand how this place is still open, as the service of the employees is horrible and it seems like they are doing the buyers a favor because they don't care to serve you cordially, a lady with long hair attended my family and was very cold without charisma or no willpower at all. We don't take 3 glasses just for the service. We will not be returning and we will never recommend this store to anyone. If the service is not good for you, change jobs or leave your problems at home.

Rachid khatib: My experience at this location was the worst evere .I dont where to start from , customer service at the front desk very rood and not welcoming they are so cold .

Brianna Hart: dr dung is the best optician i have been to! and i’ve worn glasses for 15+ years.. i thought the store associates were very helpful and friendly in picking out sun glass frames that would look good with my rx. thanks!

Cody Lusas: Dr. Wu-Freeman was great and got through the exam in no time at all. There aren't a ton of lenses there, but I thought the ones they do have were all nice. The associates were nothing like some of the reviews I've read here, and to me they just came off like normal people. I was in and out of there within 20 minutes of my appointment

Eric M: Jefferson, the manager, and rest of the staff are top notch. My wife and I have gotten our contacts and glasses at this location for the past few years.

Scott Gagnon: Want to reach Visionworks on the phone? You're better off throwing a bottle with a note in it into the ocean.

Jasmine Umana: I enjoyed the thoroughness of Dr. Wu- Freeman in explaining the details of my prescription and eye health. I was very impressed in the new technology of taking images of my eye and she took the time to answer all of my questions without rushing the appointment. Overall, I would see her again next year for my annual eye exam.However, when it came down to selecting new frames, I didn’t receive any help from the associates even though I would have appreciated getting some feedback on what would have worked for my prescription and face shape. I stood around waiting for someone to acknowledge me, but not once did anybody ask if I needed help. I finally was asked if I was all set (after 20 minutes of finally deciding on the frame I wanted) and the woman was able to check me out. Luckily, I already knew what lenses to get, otherwise, I feel like she wouldn’t have taken the time to explain to me what lens would be best for me.I just came today to pick up my new glasses, and again, the customer service was sub-par. After telling the associate my full name so she can dispense my glasses, she brought me some other person’s glasses and didn’t even apologize for it. When it came down to dispensing my actual glasses, I wish she took the time to adjust my frames (other than bending down the temple tips), but at that point I just wanted to leave.Overall, I would only come back to see Dr. Wu- Freeman and purchase my glasses elsewhere.

Ras Fran: Horrible eye doctor. Never again

Jamice Edge: Excellent customer service. They always took the time to make sure I was satisfied.

Daniel Mitchell: I wanted to look around for new set of glasses. I was told that i didn't have an appointment to look around. Unless I was looking to buy today. How would I know if I would find something I like to buy today? Plus there was no one in there.

denise leigh: If I could give zero stars I would I called two weeks ago to make eye appointments for myself and my husband when I called a few days before they told me that only one appointment was made so we ended up canceling that one and making new ones for this coming Saturday I just got off the phone with them and they have no appointments for us for Saturday there was no manager to talk to and no one could rectify the situation this place SUCKS !!!!!! Don’t waste your time or your money!!!

Abdul Wahab: Good customer service and reasonable prices!!!

Mardochée Sylvestre: Shayanne was a very well knowledgeable associate who was able to assist me in choosing my frames and made my overall experience very positive and efficient.

robert acedo: very good the sells person was very helpfol

Merry Murray Meade: Well I went in because my lens were scratched and was told I just hadn’t cleaned them properly. So I bought their cleaner and the only thing it did is show my lens are indeed scratched. At my eye doctor appt. They asked if I knew how scratched my lens were and I said yes I did.

Dan Freeman: Went in here to fix my glasses after they got bent out of shape. Service was professional, instant, and free.

G F: Great store! Love Warby Parker’s model. Great selection, so many different options on display, staff is super friendly and knowledgeable without being pushy. We came with our prescriptions, and browsed for a little. Ordering glasses in store took 15-20 minutes, we got exactly what we wanted, great prices (no hidden fees or charges), and glasses were delivered to my door in less than 48 hours! Amazing.

Caasi: I had a great experience! Super nice and welcoming staff

Helen Haggerty: They were super helpful- I picked out frames in like 15 minutes. I genuinely had fun, and the staff helped me make a decision

Danielle Rose: Highly recommend! First-time WP customer. Was helped today by Evan and Essie, and I was SO grateful for their friendly, patient, and helpful customer service. Would definitely return :)

CH3BZ: O’Neil hooked me up with some maintenance on my favorite Wilkie pair from Warby Parker. I’ve been a customer for the last 7 years. I feel happy knowing I can stop in here for help with my glasses at anytime. Stop in and ask for him! 😎They have a ton of new styles in store! This Harvard Sq. location has been go to for fast, friendly service.

Joseph Nguyen: The employees are extremely professional and friendly. The store set up was logical and allowed for maximum social distancing. I received outstanding service and was out of the store in 30 minuets with two new rx frames.

Jennifer Steele: Anyone with glasses should get them from Warby Parker. Hands down the best place to get glasses from. The world needs more Warby Parker’s!!!!!!

Patti Forte: The people working in the stores are very nice and work to be accommodating. However I am returning my third try with a pair of glasses from Warby. The first time there was a defect in the frame, the second time the progressive part of the lens was too high, and the third time I have no idea what happened but I couldn’t see out of the glasses at all. I called and spoke with customer service and she said she was sorry we put the prescription in as it was given to us. The strange thing is is I have the same prescription in two different glasses That are not Warby Parker and I can see fine? I asked if I could speak to someone about the quality, and she said there wasn’t anybody but they would look into it when the glasses were returned. Anyway maybe it’s worth a few more hundred bucks to get a pair of progressive lenses that work. I think single vision glasses is probably a great bargain with this chain, but may not be the beat choice

Z.: brand-loyal because of the people.frames are great too. but no matter which location - the people working there are amazing.

Shuan: Omg! They are super nice and helpful!

Darrell Moore: Have bought 6-7 frames from WP. Tried to have new rx put in two of them. Was told they could not do it - frames were discontinued. Approx 2 yr old. Since WP releases frames frequently - I guess their glasses are disposable. Disappointing.

Christine Nelson: Horrible service. Like others, I was looking at frames for a long time with no one asking to help or if I needed anything. Could not recommend this store and I recommend staying far away.

Sheriff Popoola: Great selection

Bobby Guliani: W Hotel of Eyeglasses :)

Samantha Sheehy: Thanks so much to your optician Kriti! She was friendly, knowledgeable, and she worked quickly on the 5 (five!) pairs of WP glasses that I needed adjusting. Her work was superb: a week later, I'm re-wearing all 5 pairs like they're new! I highly recommend the opticians at this Warby Parker location. But good luck on finding a parking spot in Harvard Square...I ended up paying for garage parking after searching for a meter for over a half hour...

Julian Lee: Optometrist super friendly and professional.