Best Mobile Network Operator Cambridge Near Me

Sara Rivera: Box finally broke after 15yr.(yes it was old).Got a ? New one, as soon as I got home I installed it and the new box didn't work eather so I tried calling tec support; for 4hr and couldn't get through, brought the box back to be told there were no tecs if I need help schedule an appointment for someone to come out and fix it(of course at my expense.)And This is supposed to be excellent customer service.

N M: It's called Xfintity because THEIR SERVICE IS REALLY FINITE. Not only are the employees very RUDE AND ININTERESTED. They are don't know anything about their products. Contracts change after agreement. We only went to their store because with our lease can't have any other provider.AVOID IF YOU CAN!

Liliana Beltran: I am very very upset 😢 with this store, Yesterday I went to cancel my service and they told me I wasn’t going to be charged with the monthly fee anymore, and bum they did, so I went today and a very not nice guy called Lance didn’t want to help us I mean I had to tell to check the computer to see if my account is cancel and he act like teenager 😓. Did not help with nothing only for upsetting us 😡. Worst service ever!

David Degner: They send a lot of junk mail even though I have called their call center and gave all my info to get me removed from their junk mail list. Terrible company.

Bakuuti Obama: Derek Small is an amazing always go ABOVE and beyond with me and with other customers he is dealing with after me or before me.He is knowledgeable and kind and professional and solves your issues. He is a Great Asset foe not only comcast co but all Xfinity co. He should be recognized for all his hard work.You need more people like Derek. He loves his job and making sure his client are happy and to enjoy thier services. I have been coming this location many years and he is always smiling and helping clients.

Lucie Zhuxi Wang: TERRIBLE SERVICE AND ATTITUDE, SERIOUSLY.

Kevin Mahoney: I went to the Xfinity store at Fresh Pond yesterday @ 1030, it was a wasted trip, the employee that waited on me did nothing to help me.He knew nothing I shook my head and walked out.What happened, this store once had great people to help?

Al Ha: Very nice and caring staff, they did all my billing issues and extra charges patiently. There was a guy named Kenny who spent one hour going to details and pull up my account to find out the problem.

Shaban Fatah: Customer service was fantastic with all the answers and informations asked and needed.

Wenchee Hua: We switched out Xfinity plan 2 days ago and had our old internet modem converted onto the new plan but yesterday after we came home we couldn’t use our internet cause it wasn’t activated because we didn’t know we were logging on to the old account so it wasn’t giving us to activate our modem. We came on again to the store to ask them about what happened to our internet and One of the employees who helped us again was being very rude and acted like he didn’t want to help us finally helped us log on to our new Xfinity account to activate. Terrible service need to change employees and get better customer service!

Anthony Francois: Excellent experience 👏 the sales associates were great in assisting me with my account 👍🏾

Nat Mahattanasakul: Booked appointment during their regular hours, came to the store and it’s not open. Called customer service and they said it should be open. Go figure.

John Doe: Ppl are awful With customer service and not one of them speaks English

Sandra Portillo: Excelente lugar para trabajar

Bruce Moore: All the staff are extremely knowledgeable. I drive out of my way to go to this store.

Paul LeBlanc: I have a question about the I phone 13 notice once one store has a direct telephone number and that I tried 2 different time and got the recording called 800 number and what a fiasco... I won't be changing over 2 lines and buying an I phone 13 put more agents on or get direcxt numbers to your store this is TERRIBLE

Alyssa Callahan: Friday afternoon I dropped off my flex streaming box that I don’t use at this store, and for some reason somebody shut down all of my devices, turning off my modem that I own. I called customer service and was told it would take 2 hours to turn back on. Fast forward to Saturday morning, I still have no internet and now I’m being told that because it’s the weekend the customer solutions team is closed and they can’t help me until Monday. This is unacceptable service and I can’t wait until I cancel this company at the end of the month. Will never use xfinity again and will make sure none of my friends or family do either

Reno Nevada: Friendly staff

Lynda Doricent: Critical:Professionalism,Quality,ResponsivenessThe WiFi constantly crashes which makes remote work almost impossible. . You can never get a live person on the line to assist you and they’ll automatically ask you to restart your modem each time - no matter what the issue is.

Terry Woodfin: Positive:Professionalism,Quality,Responsiveness,ValueThe service here is fast the worker at this location are friendly n very helpful

Miguel Mejia: No attention at all

Casey Smith: Terrible customer service.

Mitch T: I am 100% completely satisfied with the help I got yesterday from T-Mobile at the Galleria mall but now today I wake up and my phone will not let me make a call

Rinchen Ghising: Rude workers!! I have a dad who has a strong english accent trying to ask about a plan but the lady kept being rude and asking “do you understand?” “are you SURE you understand?” Customer service is terrible, and the ads are honestly fake. It tells you “4 New iPhone 14s on Us!” But it’s only if you don’t have history with tmobile. Don’t recommend this place at all.

Malcolm Mayfield: Was finally able to get my phone.

Julio Lozano sanchez: Muy mal experiencia las chicas que atienden son muy groseras solo les importa vender llevo más de 20 días esperando un Apple wuach y asta el día de hoy no llega y cada que voy me dicen no no a llegado sin siquiera revisar en el sistema

Jethro Ellison: I like it

Shãmãr Hicks: A very reliable phone store to purchase phones and tablets

Jordi Minuche: La verdad no recomiendo la compañía la tienda si te atiende bien pero les importa más vender que otra cosa

Thomas Turner: Knowledgeable staff. Very quick!!!!

Ali UAE: 👌👌👌

Tathagata Nandi: Not at all satisfied with the service of the customer executives of this outlet. Not at all polite and helpful. I had an issue with one sim and it was returned and I was given a reciept of the money getting refunded. However it has been one month and I have still not got any info regarding it. I talked to the company, the company says I should go to the store and the store people are not at all helpful. I recieved very cold behavior from all of the executives. They were not at all easy to talk to and were very reluctant to even listen to my issue and help. God knows when will I get back my money. Such a big brand and this kind of attitude when I have all valid documents of the initiated return and payment. Let me see how far it gets stretched.

Julia Dias: Horrible customer service!!!I was there last night after calling the store and confirming they had the size of iphone I needed.I arrived and explained I needed to return the model I had purchased (at another T-Mobile) because it was not the size I wanted. So the girl at the counter looks at me like I was bothering her and tells me to go back to the store where I had purchased the phone. I explained I drove 50 miles. I also knew the Apple store right across had it in the color I wanted, so was trying to do the return first at T-Mobile, but the 3 young associates there were being super difficult. I am a long T-Mobile customer and I was never mistreated like this. I insisted I could do the return at any store, they asked for a receipt, I said everything was posted on my account, but still they needed a physical receipt. I got the receipt, and they had to call some boss to confirm that could be done.After all that wait, my husband comes to tell me Apple ran out of the color I wanted.So I asked them if I could just buy the 256 size i had called about (at this point, I didn’t care about the color anymore) I explained I had called earlier and a nice lady on the phone offered to hold it for me for the rest of the night and would even put my name on it (but she was no longer there). It was getting close to closing time and they seemed annoyed and just kept repeating they didn’t have anything. I explained once again I had called and someone confirmed and offered to hold for the night, I even showed the call history to that store at around 4:30pm, but they didn’t seem to care to even check!!! They were really rude. I am a very disappointed T-Mobile customer.

BILL HAN 14: Good customer service experienceI get a new phone from Apple to Samsung galaxy z flip 3 5g 128gb and new Sim card.

Barry Shulman: Sprint t mobile in saugus have no tech lousy non polite people. They don't know call Samsung phone's in Louisville Kentucky - polite call at home to get eye phone or Samsung the best Android . Beats the sprint t mobile Million times .

Len Pina: The enthusiasm, excitement, and employee dedication to customer satisfaction is hard to ignore at this store. I went in to exchange my service and had the good fortune to get customer assistance directly from the Sales Manager Hector.His professionalism, listening skills, patience, and collaboration with his team is impressive. Questions are welcome and solutions with training opportunities almost immediately follow.I was introduced to the perfect phone to fit my usage needs and I'm saving over 50% from my previous unlimited smartphone provider monthly charges.Kudos to the CambridgeSide Gallery Mall T-Mobil leadership and staff. Outstanding Job Well-Done. Thank you!

Hasan Dundar: Employees has no idea about t-mobile''s deals and plans, she was uninterested

Iakson Silva: Trash costumer service, tried to just check the price of some apple watches, i couldn’t

Mark Thill: Much different experience than what I had at the Avon location. Always love when the final outcome is to call customer service. Thanks guys!

Matt S: The 5 stars is more for the specialist, Levar, than for t-mobile, which I have no real issues with, but Levar was fantastic. After poking around at many stores, Levar was super helpful, knowledgeable and is an overall great guy. I went in not expecting to walk out with a new phone, but he made me feel confident and happy with my new phone. Kudos to him and I'm enjoying my new phone!To Levar's boss, give this guy a raise. Good customer service is hard to find. You are lucky to have him.

Anthony Magnole: David Romero and Persia were fantastic at transferring my service from another company and providing me the most suitable plan. They informed me of where I could save money and which promotions/add ons the most sense for what I was looking for. The service each time I went in and telephonically were very friendly, timely and efficient. They really know what they’re doing. Highly recommend.

Uzair ibn Uri: As a tourist, I popped into their shop for a sim card. I dealt with Miguel, who was super friendly and relaxed. He had me sorted out with my new number in about 3 minutesBravo !!!

Sara Mencia: Good customer service. Fast. I was there for less than 15 mis for a temporary SIM.

Nicolai Cauchy: Sometimes a bit of a wait, but I always receive uality service in THIS store (even when the online techs shut down my phone :-(. Thank you!

Charlie O'Neill: One of the worst customer service experiences I've had in the US. The new lady who had just started working three days ago was incredibly nice and apologetic about my issue. The manager was incredibly rude, patronising and condescending. She kept insisting there was nothing she could do after I'd been charged twice for a prepaid service that didn't even work. She insisted it was a problem with my bank, and when she eventually realised it wasn't, there wasn't so much as a sorry. Awfully rude and incompetent manager. However, the other staff were nice - hope they get promoted up the ladder soon.

Luciana Castano **: Best service we’ve had at a t-mobile. Both guys had a great attitude and solved a long time coming problem. It seems like they work for fun and not just because they need to. Great guys!

Esha Meher: I have been a T mobile customer for 2 years now. This morning I walked into the store asking if I could charge my phone for a minute as it had suddenly died. Lady infront with curly hair and an extremely rude disposition rolls her eyes and says, we only have chargers for sale. In fact we have no power outlets. I couldn’t help but ask where staff and employees charge their devices to which she replied. “We being them charged”. So here is a store where no one’s device is allowed to die and here are folks who have never had a device die on them. I don’t think it would have costed her a pay check to say something slightly more polite like it’s store policy to not help others etc. I wondered how they ran a store with that attitude. Now that I see google reviews, I can see how. At least learn to lie better.

Declan Maloney: Shout out to Eli; he was knowledgeable, helpful and very patient. He deserves a raise!

Sara Kimmel: The service at this store today was excellent. John was amiable and took time to make sure I got my new phone totally set up. Charles was also a great employee. Both were personable and made the wait time fun. My phone seems to be working well. I am happy with my experience at this store.

Jaspal Matharu: Eli, was a great help. Did everything he could to get me my phone. Including upgrades, trades and explaining my plan.

B: The store manager was weirdly rude when I was there to do a phone swap this weekend. I had questions and the manager kept swooping in and out of the process with the sales associate that was actually supposed to be helping me, raising his voice and citing rules (that were wrong) about the process, and then stomping away when he couldn’t find the rules on the website. Spend the extra time to go to the apple store, these guys are rude and unhelpful.

Qi Chen: I rarely write reviews, but the customer service I received from Kimberly Romero at this store was truly exceptional. I made a request to upgrade my pre-paid plan on at the beginning of June. Since then, I encountered one frustrating issue after another. Despite multiple phone calls with several customer service representatives and visits to three physical stores no one from t-mobile was able to address my issue, until I spoke to Kim today. She listened to the challenges I faced over the past few weeks over my attempts to upgrade my plan, spoke to the necessary people to find helpful information, and made sure any additional fees incurred during this process would be credited back to my account. As a customer, I felt valued and frankly moved by Kim’s determination to make sure my problem is resolved. If not for Kim, I would have considered switching my mobile carrier. Going forward, if I ever have any issue with my t-mobile account Kim is the first person I would see.

Christopher Foy: I went to this store this morning to upgrade my phone to the iPhone 12 Pro. I paid for the phone and then after my payment the employees told me they don't have it in stock and it wont be in until December. Would have been great to know that ahead of time. Eager, I just decide to get the iPhone 12. After an hour of them trying to figure out how to set up this phone and transfer my information I finally leave. I get home to find out I have no network. So I had to go all the way back to the store to have them fix this problem. Very slow staff, with very little knowledge of what they are doing. Not to mention, unapologetic for putting me through the most painful phone purchase of my life. They kept making up excuses to why it was taking so long and to why "this isn't workin" or "that isn't working" "lets try this". Absolutely avoid this store to save your sanity.

Ibrahim Abdel Rahim: Very slow service and no regards for me waiting 30 mins while agents are taking their time and joking with the customers they are servicing. Left in the end with nothing accomplished.

Amit Gajeelee: Staff was very helpful.

Fernando Vargas: Good customer service and good attention, and the stuff is friendly.

Tina Yun-Ting Tsai: The service is ridiculously awful.

Kristina Schinder: I recently went to the store to check out the new iPhone models. I didn't end up buying anything but was impressed with the customer service. The sales associate here was very patient and answered all of my questions honestly and didn't pressure me to buy anything. I will be back to buy my phone in person--hopefully they receive commission!

Barbara Neachtain: T mobile in Harvard square are the best, only one I go to when I have a problem with my phone.

Zois Papadopoulos: The customer service was not very good. The shop assistant tried to sell me the most expensive Prepaid Sim card without asking me if I actually need it.

Jenny Capri: Why do not have a local phone number?

Irene Zerman: Awful customer service. They fixed my problem but the guy who assisted me was rude and careless. I am sure not all the employees in the store are like that but I was very disappointed.

Daniel Thorpe: Only 2 associates on a Saturday, hour long line out the door. Just needed to make a 1 minute exchange that I was previously told would be quick, but in person they said first come first serve, no matter how quick your issue is you will wait behind a bunch of people getting tutorials on their iPads etc. Watched potential customers wander in and eventually leave after being ignored. Do not go without an appt, and try to avoid going altogether, just resolve your issues via website or phone support - they clearly don’t want to provide a good in store experience anymore.

Mary-Helen Black: This Verizon store asked me if I wanted the all inclusive data plan. I did not agree to it or sign anything and they went ahead and switched my device and my family’s devices (5 in total!) to it. It was a extra $175 a month and took 2 months to untangle. I do NOT recommend this Verizon store.

Elizabeth ramirez: The worst service!!

Mountrell Sharpe: Verizon on Mount Auburn Street in Cambridge closes early like a hour or so. This is second time I come to Verizon and the store has closed early for whatever reason. They need to update the closing time. This is a waste of trip 30 minutes in traffic.

Callie Macdonald: This is my first negative review. Worst customer service I have experienced. My phone is totally broken and the man at customer service at 10am on this Friday refused to help me. Said I was not on the account (even though I just confirmed I am). He cut me off every time I asked a question to say he can't help me. I tried explaining that I already tried the solution he provided but kept running into a wall, but he cut me off so many times, I left more confused than when I walked in.

John Valorz: Great service

Bishal Pulami: Rohine was terrible at the customer service. We expect support from Verizon representatives but instead Rohnie was giving us an rude attitude and didn’t wanted to listen.

Paul J. D: Verizon has terrible Customer Service. I changed after 30 years, they didn't care. Go with T-Mobile or Comcast. They offer great Customer Service.

Jeremy Henry-Tan: It was a clean and pleasant store, but the salesperson was aggressive and came across as very condescending when I was in with my family.

Kelcie Duesler: I made an appointment at Verizon today because I had an issue that had not been resolved for over a year. I had spoken to countless associates and visited another location as well. While at the Cambridge location today, The representative, Ronnie, was able to provide validation and guidance and ultimately helped me resolve my issue. He was very professional and empathetic throughout the process. Overall, I am very grateful for his help today and would definitely return to this location.

Michael Shohl: Not a good experience. I came in asking to buy a Gizmo watch for my son. The salesman immediately tried to upsell me, saying his son was mercilessly teased for being a baby until he got a more expensive smartphone. I insisted I wanted the watch, though the salesman would not stop upselling and NEVER showed me a watch. He twice messed up getting my information and so I left after 15 minutes of just getting nowhere. Very unprofessional.

Matt Lyons: Terrible experience. Unable to help and were very rude and snotty. Go some place else.

James Preiss: Sales people ridiculously rude. Thank you for the opportunity to buy a 700 dollar phone.

Uaine Diabhal: I highly recommend going somewhere else. The customer service was a con – every time I went to pay for something, I got hit with another surprise fee. The employee didn't want to tell me about all of the fees at once, because I would have left – it was very deceptive and frankly, really surprising. Upselling, hidden fees, etc. – not worth it.

hulagirl61: My daughter and I went in to pick up an online order. We were greeted by Cindy who waited on us. She was enthusiastic, friendly and helpful. She made the whole experience a memorable one. We were in and out so quickly. Thank you Cindy! I am enjoying my new phone!

Unai Meabe: 03/21/2022 15pm: The salesperson “browty9-ELH82” (Sorry, I cannot remember his name) was super nice and helped us activating our hotspot. One of the best customer service experiences I’ve ever had! Kudos

Martin Scheuring: I already have Verizon and I walked in intending to upgrade my phone (very straightforward ordeal) and I was turned away because the employee said I needed “a sales” appointment even though there were 2 employees sitting there and zero customers. He also refused to even answer some questions while he was in between appointments. I booked an appointment for the following day and 1 hr later I got an email saying that my appointment was canceled and that there was nothing else available until the following day. Honestly, for someone who wants to throw almost $1K at you, you make it very damn difficult. Conclusion: I went and bought my new iPhone elsewhere :)

A Ferguson: The person who helped me, Sheden, was AMAZING and so helpful with an annoying and difficult problwm. She made sure I was taken care of until it was all finished and I was so grateful. All associates should be like Sheden.

Steven Pickren: Excellent service, quick workers with great people skills. I was in and out in 20 minutes, no stress

Romane Mitchell: Very friendly network and had all I needed in a one stop shop. Ask for Andre, he’s the man!! 👊🏾

Mary Penniston (penny): Very helpful staff. Got my phone working again. Had to wait a bit but they were busy

Alpha Jalloh: I don't understand the merger story.

Abigail Mervil: John is very nice to people and very helpful.

Alexandra Ruban: Unfortunately, not a good experience for us. My child's watch/phone/trekker stopped working within 6 months, and as it was under warranty, one would think it should be an easy exchange. Wrong. Came in on Friday and took a while to figure out about the warranty (the first rep knew nothing about it), then were told that they need to order a replacement (has inventory in the store, but due to policy?? had to order one) and we should have it by Tuesday, as Monday was a holiday. On Tuesday, were told that the replacement watch was deflective and they need to order a new one. Called in T-mobile on Wednesday to figure out the order status and what are our options, as we were without contact with the child for 4 days already with no timely solution. They apologized for the mix up, said according to the system the new replacement is already at the store and we should pick up Thursday. However, once we drove the next day, we were told that yes, it is there, but they will not give it to us, because 1) the manager has to sign in and he is not in 2) they don't care what the T-mobile said or has in the system 3) they can't guarantee that we can get it Friday either 4) nor can they give us the one from the inventory and keep the warrantied replacement. And all of this with --- we don't care you have a problem attitude. So far 3 trips to the store, 2 phone calls to customer service, and now we were told to ignore the store and T-mobile will ship it to us directly!!!! That was an option it turns out.... so we could have had it in the beginning of the week, without all the wasted time. And T-mobile charges $20 for handling the warranty claims.

Irfan Kamthewala: Nice

Pratyush Rai: With 2 reps in the store, they were still pleasant & patient with the crowd. They always look supportive, be it SanJose, SFO, or be it Boston.

Edward Fischer: Prompt service, focused on my issues and solving them.

Jeroen Vanbaar: The customer rep was great. Went above and beyond to help. There was a system issue that he tried to solve but couldn’t. Now have to wait 24 hours to go back and try again. T-Mobile needs to make it easier to upgrade phones with trade in. Again no complaints to the person that helped me, kept me informed and apologized profusely for the long wait. This is directed at T-Mobile system folks to upgrade their tools and infrastructure.

James Hall: Very disappointed with T-Mobile as far as customer care and service

Julie M.: I had a very bad experience at this T-Mobile unfortunately. About 3 weekends ago, I went to get a new cell phone for the first time in about 7 years. I asked if there were any deals for trading in a phone. The employee who helped me said yes there is! You can trade in ANY phone for $400 as long as 1) the screen is intact (no scratches/cracks) and 2) the phone turns on. Since my current phone had cracks she suggested I 1) ask friends and family if they have an extra old phone or 2) I go to a place that repairs screens, mine would probably cost about $100 to repair, and then I'll still get $300 off my new phone purchase. I was happy to hear all that, so she convinced me to wait to get a new phone, so I left. The following weekend, I drove 2 hours to my hometown (no longer live there), to pick up my former phone, which was intact and turned on. Unfortunately, I asked around and didn't know anyone in the city who had an old phone, so the long drive was necessary.On that Sunday, I went to the same Fresh Pond store where I chose a phone to order and explained to the employee what his colleague had told me. He said wow, she must have not explained it all the way/thoroughly, as that is not the case. Then he proceeded to show me a detailed list of phones I could trade in and how much money I would get. Of course all the phones listed were new "ish" - way newer than the one I was going to trade in! I insisted this is what I was told, but he told me I'd get no money for the one I could trade in (so I couldn't even trade it in).I was so upset when I left because I tend to trust people, but I should have gotten the 1st employee's statement in writing. My friend said it was too good to be true, but I know I heard it correctly the first time. I honestly hope the employee made an honest mistake, rather than trying to pass something by me. I already made so much effort to get the old phone in my hometown, I would have been even more upset if I actually paid to get my current phone screen fixed.In summary, I hope others can learn from my mistake and get information in writing based on their conversations at this T-Mobile.

Call me Nehemiah: The reps here are always under educated and do their past to make you leave with out making a sale. I went in to buy a new iPhone cash upfront unfortunately the rep knew nothing about the phone and directed to order it offline myself ! Sir! That’s not acceptable I came here to spen an excessive amount of money on a phone you should be eager to help but not Tony ! T-Mobile just close down but don’t fill a space with space savers that don’t care

Shawn Dooley: It felt like they went out of their way to be difficult and unhelpful. Ended up calling T-Mobile directly to get proper support.Don't waste your time here.

seema dugla: Very good service 👏 👍 👌

Maeve MacGlinchey: Incredible service from Angel - he had me set up with a sim in under 5 min, and kept me entertained the whole time.

Donal O: Sorted

Rafael: Rude customer service

Stephanie Shields: Karamo Kaba did a great job helping me move five lines over from another carrier!Looking forward to doing business with you guys!

Peter Dziedzic: Came in to ask some pretty simple questions; staff were extremely disinterested in helping out.

박영환: Great

Jenny Andrus: We had a very good experience shopping at the AT&T store in Harvard Square. Our salesperson Joe was very attentive, worked hard to get us the best deal, and made sure everything was working before we left. We would definitely return and ask for him.

sizzleflash: Steven L. was an incredible customer service pro. He explained everything completely and excellently. He is a great representative for AT&T. Highly recommend.

Sacha Alanoca: Great help by Steven today ! Recommend the customer service :)

Mackenzie Jordan: Really great team at this store! Everyone was super helpful and friendly and willing to jump in to answer questions if others were unsure. I worked mainly with Tahj and he made the upgrade process as quick and easy as possible!

Cori W: People comment on the patience of the employees at this store-- it's true. They need it because their products are faulty and they must spend inordinate amounts of time fixing them.I bought prepaid sim card, and for some reason it didn't activate. Then we spent 15 min on hold calling the wrong division. Then we eventually called the right person, who barely spoke English and could only fix the problem, no explanation was given. I spent one hour getting the most expensive pre-paid card on the market. No compensation, no explanation-- business as usual. (I would have gone to T Mobile, but they didn't service my phone.) Service is only as good as the product you sell and the company you work for.

Rory Cunningham: ***EDIT***Came in to add my iPad to my cellular plan, and Joe was friendly, informative, funny, and helped my get what I wanted in a very short period of time.*** 17SEPT22 ***Came in to get my hotspot device set up, and was very impressed with the service. Exceeded my expectations actually. Thank you, Joshua and Duwan- I now know where I will handle my ATT business.

Ritchie Yao: I came in asking to switch to switch carrier. The guy helping me was not helpful at all. He seemed sour and just didn’t want to engage with me.

John Karaian: It took the AT&T employee one hour and fifty five minutes to process my order for the IPhone 14. The AT&T site wasn’t working properly.

Omar Al Mulhem: Superb service! There is nothing Joe won’t do to make a customer happy! I appreciate you

Alexander Morgart: Steven was absolutely fantastic and did everything possible to help me pit. He fixed every problem and got me some new tech! Go to this store if you need anything!

Gibu Leggenda: I ragazzi sono stati pazienti e bravissimi, ci hanno aiutato e hanno trovato una soluzione ai nostri problemi. 100% affidabili

Aditi Chaturvedi: The services at this store are excellent! Special and a big thanks to Joe and Vianca. I recommend that you ask for them when you get here. They were so very patient with the issues I was having and efficiently helped me resolve the problem. They really know what they are doing and are on point. Also, you can kick up a great conversation with them. Super friendly staff! Thanks!

Jennie Jiang: I was there for a replacement SIM card. Joe K helped resolve the issue, and it was a great experience! No wait time. Joe was very nice, considerate, and thorough. Many thanks Joe!

Annie Li: Joe was super helpful and nice! Very satisfied with his great customer service 😆😆

Dana Doostan: Steven is wonderful! So nice and helpful!

Ashley Headrick: joe was great! helped us find what we needed and was so nice and helpful. 10/10! so very impressed with the customer service joe showed us.

Raymond Abrea: I actually didn't wait as Joshua greeted me right away when I arrived. Then, he checked my phone immediately.

Kevin Parlee (ProbablyAFK): 5 star to Josh helping me get my phone activated. Super friendly and patient without the fake sales BS. Felt like an actual customer not a number.

Elisabeth schainker: We’re available to help when I walked in the door. My new phone was set in 5m. Phew- so easy!

Martin English: The staff is absolutely awesome and helped me found an adapter I couldn’t find anywhere else

james lewis: I really love this place, Gabriel never lets me down going above and beyond to make sure I am satisfied

Casey Applegate: The employees were very professional me helped me with everything I need. I would recommend everyone coming here. They were great!

carl graham: Good

Maria Cristiana Monteiro V. M.: Great service! Petra was super helpful, great job!

Laura Vanelli: Went there today to get a new phone after many years of not upgrading. The whole experience was great, I was out in 20 minutes max, and they found coupons for me!

Luis Edgardo Cotto: Wonderful service by Gabriel!!

A.D. Guerra: First time I leave an ATT store happy. Gabriel was super resourceful offering the best advice for what I needed and making sure I was all set before the end of the interaction. Totally recommend that spot!

Courtney Cook: I am soooo glad this store is under new management!!! perla is the besttt

Ana Freitas: I don't even know how this place is still open.They set up my account and put thousand of extras services.They put a business account to get a higher commission, since they made up the business name, I don't have any access to the account.The guy (Davon Young) gave me accessories saying it was free, but I've got charged for all of them.Unfortunately I'll be taking them to Court. That is how I'll solve it.

Anna Howard: Michael was extremely nice, kind and VERY helpful.Big thank you 😊

Bannet Steele: This dealership is the worst phone dealer on earthHe gave my dad a second phone and charged him for it . Do not go to this dealer

Melissa Ginaldi: Had a ton of trouble with At&t customer service on the phone, then I went to this store and talked with Davon. He was such a great helped! I left with all of my issues resolved!

George Stepaniants: If I could give zero stars to this store I would. Please please do not go here, find another store if possible! Sales reps scammed me and "bundled" several additional items onto my iPhone purchase. Turns out these "bundled" items were all charged at full price to my account. A week later I get a random iPad shipped to me, which turns out to have been also "bundled" with my iPhone purchase, also was charged full price for this. Best part is that sales reps did not mention anything about an iPad when I was in the store.To put the icing on the cake, salses reps even managed to switch me from my standard AT&T plan to an even more expensive plan which blocked my access to HBO and other services. Truly opened my eyes to the kinds of scams that can happen in established, trusted AT&T stores.

Davon Young: Awesome store! Everyone was sweet enough to help me and walk through my issue. Would totally recommend this location. Kazeem was awesome!

Nicholas Lim: Attempted to buy a prepaid phone SIM card from them. They charged $65 on top of the cost of the SIM card. Popped over to the next AT&T nearby and was able to get one with no problem at all.

Jocelyn Ting: As everyone else here is already posting, I was also scammed by the employee and given "free" additions that showed not on my first bill after I got the phone, but the second so it was too late to return the items. I've been on the phone with ATT for probably 10 hours cumulatively fixing all add-ons that this employee put on my bills. Do not go here.

Jinsuk Jun: Don't buy or upgrade any phone in this store.They lied to me.1. They said the accessories were free if I upgrade iPhone.(I paid tax) But ATT charged these items as an installment ($12.50 per month for one year. total $150) - they didn't say anything about this and I didn't agree. First month, it didn't show in first bill, but next month, ATT charged $150 as installment. To solve this issue , I called ATT but ATT said only store can refund. But when I called this store, they said only ATT can refund. I have to pay this one without no refund.2. They offer 2 apple watches only $5 per month for 36months. $5 include plan, equipment fee. but that was wrong, one is $10(Plan) + $15(Equipment installment fee for 36month), the another one is $10(plan). To cancel, these I have to call ATT many times, and can return.Additionally, store employee added 2 new number for apple watches that was not mine. I called ATT again and removed it.3. They added new numbers in my account surreptitiously. In the first bill, ATT charged $45 for these numbers. I solved this issue after call ATT.Don't buy anything in this store or upgrade your phone.They are swindler.

Tord Johan Espe: We were scammed for about $200 because the agent selected plans and extras we did not want. After talking to AT&T customer service for about 10 hours we have been able to get back around $50.