Best Smart Shop Cambridge Near Me

Elisabeth schainker: We’re available to help when I walked in the door. My new phone was set in 5m. Phew- so easy!

Martin English: The staff is absolutely awesome and helped me found an adapter I couldn’t find anywhere else

james lewis: I really love this place, Gabriel never lets me down going above and beyond to make sure I am satisfied

Casey Applegate: The employees were very professional me helped me with everything I need. I would recommend everyone coming here. They were great!

carl graham: Good

Maria Cristiana Monteiro V. M.: Great service! Petra was super helpful, great job!

Laura Vanelli: Went there today to get a new phone after many years of not upgrading. The whole experience was great, I was out in 20 minutes max, and they found coupons for me!

Luis Edgardo Cotto: Wonderful service by Gabriel!!

A.D. Guerra: First time I leave an ATT store happy. Gabriel was super resourceful offering the best advice for what I needed and making sure I was all set before the end of the interaction. Totally recommend that spot!

Courtney Cook: I am soooo glad this store is under new management!!! perla is the besttt

Ana Freitas: I don't even know how this place is still open.They set up my account and put thousand of extras services.They put a business account to get a higher commission, since they made up the business name, I don't have any access to the account.The guy (Davon Young) gave me accessories saying it was free, but I've got charged for all of them.Unfortunately I'll be taking them to Court. That is how I'll solve it.

Anna Howard: Michael was extremely nice, kind and VERY helpful.Big thank you 😊

Bannet Steele: This dealership is the worst phone dealer on earthHe gave my dad a second phone and charged him for it . Do not go to this dealer

Melissa Ginaldi: Had a ton of trouble with At&t customer service on the phone, then I went to this store and talked with Davon. He was such a great helped! I left with all of my issues resolved!

George Stepaniants: If I could give zero stars to this store I would. Please please do not go here, find another store if possible! Sales reps scammed me and "bundled" several additional items onto my iPhone purchase. Turns out these "bundled" items were all charged at full price to my account. A week later I get a random iPad shipped to me, which turns out to have been also "bundled" with my iPhone purchase, also was charged full price for this. Best part is that sales reps did not mention anything about an iPad when I was in the store.To put the icing on the cake, salses reps even managed to switch me from my standard AT&T plan to an even more expensive plan which blocked my access to HBO and other services. Truly opened my eyes to the kinds of scams that can happen in established, trusted AT&T stores.

Davon Young: Awesome store! Everyone was sweet enough to help me and walk through my issue. Would totally recommend this location. Kazeem was awesome!

Nicholas Lim: Attempted to buy a prepaid phone SIM card from them. They charged $65 on top of the cost of the SIM card. Popped over to the next AT&T nearby and was able to get one with no problem at all.

Jocelyn Ting: As everyone else here is already posting, I was also scammed by the employee and given "free" additions that showed not on my first bill after I got the phone, but the second so it was too late to return the items. I've been on the phone with ATT for probably 10 hours cumulatively fixing all add-ons that this employee put on my bills. Do not go here.

Jinsuk Jun: Don't buy or upgrade any phone in this store.They lied to me.1. They said the accessories were free if I upgrade iPhone.(I paid tax) But ATT charged these items as an installment ($12.50 per month for one year. total $150) - they didn't say anything about this and I didn't agree. First month, it didn't show in first bill, but next month, ATT charged $150 as installment. To solve this issue , I called ATT but ATT said only store can refund. But when I called this store, they said only ATT can refund. I have to pay this one without no refund.2. They offer 2 apple watches only $5 per month for 36months. $5 include plan, equipment fee. but that was wrong, one is $10(Plan) + $15(Equipment installment fee for 36month), the another one is $10(plan). To cancel, these I have to call ATT many times, and can return.Additionally, store employee added 2 new number for apple watches that was not mine. I called ATT again and removed it.3. They added new numbers in my account surreptitiously. In the first bill, ATT charged $45 for these numbers. I solved this issue after call ATT.Don't buy anything in this store or upgrade your phone.They are swindler.

Tord Johan Espe: We were scammed for about $200 because the agent selected plans and extras we did not want. After talking to AT&T customer service for about 10 hours we have been able to get back around $50.

Miguel Mejia: No attention at all

Casey Smith: Terrible customer service.

Mitch T: I am 100% completely satisfied with the help I got yesterday from T-Mobile at the Galleria mall but now today I wake up and my phone will not let me make a call

Rinchen Ghising: Rude workers!! I have a dad who has a strong english accent trying to ask about a plan but the lady kept being rude and asking “do you understand?” “are you SURE you understand?” Customer service is terrible, and the ads are honestly fake. It tells you “4 New iPhone 14s on Us!” But it’s only if you don’t have history with tmobile. Don’t recommend this place at all.

Malcolm Mayfield: Was finally able to get my phone.

Julio Lozano sanchez: Muy mal experiencia las chicas que atienden son muy groseras solo les importa vender llevo más de 20 días esperando un Apple wuach y asta el día de hoy no llega y cada que voy me dicen no no a llegado sin siquiera revisar en el sistema

Jethro Ellison: I like it

Shãmãr Hicks: A very reliable phone store to purchase phones and tablets

Jordi Minuche: La verdad no recomiendo la compañía la tienda si te atiende bien pero les importa más vender que otra cosa

Thomas Turner: Knowledgeable staff. Very quick!!!!

Ali UAE: 👌👌👌

Tathagata Nandi: Not at all satisfied with the service of the customer executives of this outlet. Not at all polite and helpful. I had an issue with one sim and it was returned and I was given a reciept of the money getting refunded. However it has been one month and I have still not got any info regarding it. I talked to the company, the company says I should go to the store and the store people are not at all helpful. I recieved very cold behavior from all of the executives. They were not at all easy to talk to and were very reluctant to even listen to my issue and help. God knows when will I get back my money. Such a big brand and this kind of attitude when I have all valid documents of the initiated return and payment. Let me see how far it gets stretched.

Julia Dias: Horrible customer service!!!I was there last night after calling the store and confirming they had the size of iphone I needed.I arrived and explained I needed to return the model I had purchased (at another T-Mobile) because it was not the size I wanted. So the girl at the counter looks at me like I was bothering her and tells me to go back to the store where I had purchased the phone. I explained I drove 50 miles. I also knew the Apple store right across had it in the color I wanted, so was trying to do the return first at T-Mobile, but the 3 young associates there were being super difficult. I am a long T-Mobile customer and I was never mistreated like this. I insisted I could do the return at any store, they asked for a receipt, I said everything was posted on my account, but still they needed a physical receipt. I got the receipt, and they had to call some boss to confirm that could be done.After all that wait, my husband comes to tell me Apple ran out of the color I wanted.So I asked them if I could just buy the 256 size i had called about (at this point, I didn’t care about the color anymore) I explained I had called earlier and a nice lady on the phone offered to hold it for me for the rest of the night and would even put my name on it (but she was no longer there). It was getting close to closing time and they seemed annoyed and just kept repeating they didn’t have anything. I explained once again I had called and someone confirmed and offered to hold for the night, I even showed the call history to that store at around 4:30pm, but they didn’t seem to care to even check!!! They were really rude. I am a very disappointed T-Mobile customer.

BILL HAN 14: Good customer service experienceI get a new phone from Apple to Samsung galaxy z flip 3 5g 128gb and new Sim card.

Barry Shulman: Sprint t mobile in saugus have no tech lousy non polite people. They don't know call Samsung phone's in Louisville Kentucky - polite call at home to get eye phone or Samsung the best Android . Beats the sprint t mobile Million times .

Len Pina: The enthusiasm, excitement, and employee dedication to customer satisfaction is hard to ignore at this store. I went in to exchange my service and had the good fortune to get customer assistance directly from the Sales Manager Hector.His professionalism, listening skills, patience, and collaboration with his team is impressive. Questions are welcome and solutions with training opportunities almost immediately follow.I was introduced to the perfect phone to fit my usage needs and I'm saving over 50% from my previous unlimited smartphone provider monthly charges.Kudos to the CambridgeSide Gallery Mall T-Mobil leadership and staff. Outstanding Job Well-Done. Thank you!

Hasan Dundar: Employees has no idea about t-mobile''s deals and plans, she was uninterested

Iakson Silva: Trash costumer service, tried to just check the price of some apple watches, i couldn’t

Mark Thill: Much different experience than what I had at the Avon location. Always love when the final outcome is to call customer service. Thanks guys!

Matt S: The 5 stars is more for the specialist, Levar, than for t-mobile, which I have no real issues with, but Levar was fantastic. After poking around at many stores, Levar was super helpful, knowledgeable and is an overall great guy. I went in not expecting to walk out with a new phone, but he made me feel confident and happy with my new phone. Kudos to him and I'm enjoying my new phone!To Levar's boss, give this guy a raise. Good customer service is hard to find. You are lucky to have him.