Best At&t Cambridge Near Me

Josh Shih: Angel (the store manager) was incredible at his job and gave excellent customer service. I had been to several stores to get my SIM activated without success and he was able diagnose/resolve it for me in just a few minutes on a Sunday evening close to closing. He genuinely took care of me and feels like the kind of person who really looks after his customers and his team. Thank you again and I'll definitely be coming back and recommending this location to others.

Leonardo Rodrigues: Alex y Emily they are quality professionals, who solved my problem. Sympathy, education and customer service. Everything you can only find here.

Tay Shin: It is 10am now. Still not open.

Brooke Feinberg: Shout out to Lue and Emily! I came in with what felt like an insurmountable expense, needing to replace a recently purchased lost phone, and Emily really helped minimize that impact by also helping me understand some intricacies of cell service & storage vs cloud storage that I never had grasped before someone took the time to explain it in informative, not condescending ways. I unfortunately went home and grappled with setting up my phone for hours to return to the mall to find that the sim card (in a new phone!) was fried and that's why I couldn't start my set up. That is a ridiculous apple defect, not Emily's fault, and Emily got me sorted out when I got there and sent me on my way with personal contact info if I needed assistance remotely. Thanks for your help, folks!Edit: my phone had another issue, I called Emily, Emily told me to come in. Emily had me leave my phone at the store while they worked to restore it, and then came and found me in the mall getting a beverage. ABOVE AND BEYOND. Emily rocks!

Hanna Tessema: Bad experience with over charge unable to fix my account

Vagner Rosa Vaz: Alex attended us with great professionalism, it was one of the best services I've ever had in my life.

Corey H: Overall amazing service, got me out of a rough contract personally. Very professional & Customer service by Vincent. He was exceptional. Highly recommend!

Scott Squillace: Vincent is the best! Helpful, practical and fun!

Nina Simonds: Vincent was incredibly polite and helpful!

Megan Farrah: Vincent and the manager at this store were both absolutely amazing! They helped us purchase two of the brand new iPhones, despite the chaos, and made it such that we could receive them as soon as possible. They then helped us choose the right plan (we're new to AT&T) and pick out accessories--they even applied the screen protectors perfectly! We ended up being extremely happy with our experience and so glad we switched--all thanks to these two wonderful employees!

Elliot Liu: Not very helpful

denise phillips: The staff at this store is amazing! Vincent went above and beyond trying to solve my issue when customer support could not. Thank you!!!

Jordi Minuche: Si lo recomiendo me gusta mucho ya que estoy buscando cambiar de compañía

Kevin Recinos: My experience here was actually pretty good. Asaa gave me the best service I could've ever received which made me very satisfied at the end. I do hope he gets the recognition he deserves. He's very approachable and incredibly friendly, knowledgeable about what he's doing and helped me figure out my issue. 6/5 stars from a happy customer

Rose Szabady: Vincent at the Cambridgeside galleria AT&T store was AMAZING, he set up my account after I had spent 3 hrs with support trying, and he did it in 30 min. They were also super nice, and Alex tried to help me out even though he was multi tasking with four other customers. Usually time at the wireless store is painful, so they were such a breath of fresh air. Thank you!

ByronG Martinez: Solo tratan de arreglar los problemas con lo que saben. No hacen más allá, si yo pago mi servicio a ATT espero que me arreglen cualquier problema ahí, no tengo a donde mas acudir. Sino me solucionan mi problema en att entonces donde ?Tuve que presionar y hasta que me vieron molesto siguieron intentando resolver mi problema

Patricia Zorrilla: I was so happy I decided to go to this location and so lucky to meet Alex. He really made my day. He went above and beyond and helped me get the right plan for me and my family, as well as helped me with a new phone. He is a great asset to ATT! Thanks Alex and congratulations for doing a great job. Next time I need something from ATT, I will definitely go back and look for Alex.

Lauri Jäntti: Tried to ask help because 5g unlimited network speed has been down to 1mbit or below on 3rd st cambridge for 2 days.Service was very rude, they asked "do you think I control the network speed". Told him that you are the at&t network.They just basically asked me to leave the shop without helping or explaining why network doesn't work.

Hans Wu: My account was discontinued for some reason. Went to the store this morning, and Vincent was incredibly professional and helpful.

Craig M. Au: Worst service.As others already mentioned.Avoid this att store.Posted in April 2022.

Elisabeth schainker: We’re available to help when I walked in the door. My new phone was set in 5m. Phew- so easy!

Martin English: The staff is absolutely awesome and helped me found an adapter I couldn’t find anywhere else

james lewis: I really love this place, Gabriel never lets me down going above and beyond to make sure I am satisfied

Casey Applegate: The employees were very professional me helped me with everything I need. I would recommend everyone coming here. They were great!

carl graham: Good

Maria Cristiana Monteiro V. M.: Great service! Petra was super helpful, great job!

Laura Vanelli: Went there today to get a new phone after many years of not upgrading. The whole experience was great, I was out in 20 minutes max, and they found coupons for me!

Luis Edgardo Cotto: Wonderful service by Gabriel!!

A.D. Guerra: First time I leave an ATT store happy. Gabriel was super resourceful offering the best advice for what I needed and making sure I was all set before the end of the interaction. Totally recommend that spot!

Courtney Cook: I am soooo glad this store is under new management!!! perla is the besttt

Ana Freitas: I don't even know how this place is still open.They set up my account and put thousand of extras services.They put a business account to get a higher commission, since they made up the business name, I don't have any access to the account.The guy (Davon Young) gave me accessories saying it was free, but I've got charged for all of them.Unfortunately I'll be taking them to Court. That is how I'll solve it.

Anna Howard: Michael was extremely nice, kind and VERY helpful.Big thank you 😊

Bannet Steele: This dealership is the worst phone dealer on earthHe gave my dad a second phone and charged him for it . Do not go to this dealer

Melissa Ginaldi: Had a ton of trouble with At&t customer service on the phone, then I went to this store and talked with Davon. He was such a great helped! I left with all of my issues resolved!

George Stepaniants: If I could give zero stars to this store I would. Please please do not go here, find another store if possible! Sales reps scammed me and "bundled" several additional items onto my iPhone purchase. Turns out these "bundled" items were all charged at full price to my account. A week later I get a random iPad shipped to me, which turns out to have been also "bundled" with my iPhone purchase, also was charged full price for this. Best part is that sales reps did not mention anything about an iPad when I was in the store.To put the icing on the cake, salses reps even managed to switch me from my standard AT&T plan to an even more expensive plan which blocked my access to HBO and other services. Truly opened my eyes to the kinds of scams that can happen in established, trusted AT&T stores.

Davon Young: Awesome store! Everyone was sweet enough to help me and walk through my issue. Would totally recommend this location. Kazeem was awesome!

Nicholas Lim: Attempted to buy a prepaid phone SIM card from them. They charged $65 on top of the cost of the SIM card. Popped over to the next AT&T nearby and was able to get one with no problem at all.

Jocelyn Ting: As everyone else here is already posting, I was also scammed by the employee and given "free" additions that showed not on my first bill after I got the phone, but the second so it was too late to return the items. I've been on the phone with ATT for probably 10 hours cumulatively fixing all add-ons that this employee put on my bills. Do not go here.

Jinsuk Jun: Don't buy or upgrade any phone in this store.They lied to me.1. They said the accessories were free if I upgrade iPhone.(I paid tax) But ATT charged these items as an installment ($12.50 per month for one year. total $150) - they didn't say anything about this and I didn't agree. First month, it didn't show in first bill, but next month, ATT charged $150 as installment. To solve this issue , I called ATT but ATT said only store can refund. But when I called this store, they said only ATT can refund. I have to pay this one without no refund.2. They offer 2 apple watches only $5 per month for 36months. $5 include plan, equipment fee. but that was wrong, one is $10(Plan) + $15(Equipment installment fee for 36month), the another one is $10(plan). To cancel, these I have to call ATT many times, and can return.Additionally, store employee added 2 new number for apple watches that was not mine. I called ATT again and removed it.3. They added new numbers in my account surreptitiously. In the first bill, ATT charged $45 for these numbers. I solved this issue after call ATT.Don't buy anything in this store or upgrade your phone.They are swindler.

Tord Johan Espe: We were scammed for about $200 because the agent selected plans and extras we did not want. After talking to AT&T customer service for about 10 hours we have been able to get back around $50.

박영환: Great

Jenny Andrus: We had a very good experience shopping at the AT&T store in Harvard Square. Our salesperson Joe was very attentive, worked hard to get us the best deal, and made sure everything was working before we left. We would definitely return and ask for him.

sizzleflash: Steven L. was an incredible customer service pro. He explained everything completely and excellently. He is a great representative for AT&T. Highly recommend.

Sacha Alanoca: Great help by Steven today ! Recommend the customer service :)

Mackenzie Jordan: Really great team at this store! Everyone was super helpful and friendly and willing to jump in to answer questions if others were unsure. I worked mainly with Tahj and he made the upgrade process as quick and easy as possible!

Cori W: People comment on the patience of the employees at this store-- it's true. They need it because their products are faulty and they must spend inordinate amounts of time fixing them.I bought prepaid sim card, and for some reason it didn't activate. Then we spent 15 min on hold calling the wrong division. Then we eventually called the right person, who barely spoke English and could only fix the problem, no explanation was given. I spent one hour getting the most expensive pre-paid card on the market. No compensation, no explanation-- business as usual. (I would have gone to T Mobile, but they didn't service my phone.) Service is only as good as the product you sell and the company you work for.

Rory Cunningham: ***EDIT***Came in to add my iPad to my cellular plan, and Joe was friendly, informative, funny, and helped my get what I wanted in a very short period of time.*** 17SEPT22 ***Came in to get my hotspot device set up, and was very impressed with the service. Exceeded my expectations actually. Thank you, Joshua and Duwan- I now know where I will handle my ATT business.

Ritchie Yao: I came in asking to switch to switch carrier. The guy helping me was not helpful at all. He seemed sour and just didn’t want to engage with me.

John Karaian: It took the AT&T employee one hour and fifty five minutes to process my order for the IPhone 14. The AT&T site wasn’t working properly.

Omar Al Mulhem: Superb service! There is nothing Joe won’t do to make a customer happy! I appreciate you

Alexander Morgart: Steven was absolutely fantastic and did everything possible to help me pit. He fixed every problem and got me some new tech! Go to this store if you need anything!

Gibu Leggenda: I ragazzi sono stati pazienti e bravissimi, ci hanno aiutato e hanno trovato una soluzione ai nostri problemi. 100% affidabili

Aditi Chaturvedi: The services at this store are excellent! Special and a big thanks to Joe and Vianca. I recommend that you ask for them when you get here. They were so very patient with the issues I was having and efficiently helped me resolve the problem. They really know what they are doing and are on point. Also, you can kick up a great conversation with them. Super friendly staff! Thanks!

Jennie Jiang: I was there for a replacement SIM card. Joe K helped resolve the issue, and it was a great experience! No wait time. Joe was very nice, considerate, and thorough. Many thanks Joe!

Annie Li: Joe was super helpful and nice! Very satisfied with his great customer service 😆😆

Dana Doostan: Steven is wonderful! So nice and helpful!

Ashley Headrick: joe was great! helped us find what we needed and was so nice and helpful. 10/10! so very impressed with the customer service joe showed us.

Jabbosh: Great service

Raymond Abrea: I actually didn't wait as Joshua greeted me right away when I arrived. Then, he checked my phone immediately.

Kevin Parlee (ProbablyAFK): 5 star to Josh helping me get my phone activated. Super friendly and patient without the fake sales BS. Felt like an actual customer not a number.

jody barr: Getting a phone can be a bit daunting. Joe really helped me out and explained how I had to much coverage on my plan which was great information. I have a family and friends plan which is totally worth it. Easy to get to in Harvard Square and they usually have 3 staff on hand which makes waiting non existent. Really important “I didn’t feel rushed”

KB Smiles: They take advantage and lie to you. Don't believe them if they say there's all kinds of free stuff. It's lies. They're professional scammers.They took advantage of us having disabilities and not understanding the contract. We trusted them because they acted like they really cared.This ruined my birthday so now I can't have anything special for my birthday because we have to pay off that bill.I'm so tired of my brain making people like this able to scam.Don't make the same mistake as us. Don't use an authorized retailer. They're just authorized scam artists.

Anne Marlie Auguste: Excellent customer service!!! Was able to get my husband the iPhone 14 pro max at $0 down

Makenzie Myers: Luis and Eve were a tremendous help getting a situation from hell sorted out for me! Eve the store manager was key in getting me a solution to my problem and talking to customer service support line which was clueless. Luis helped me set up my new phones and had amazing customer service skills. I will definitely be back with any new needs. They have won over a loyal customer!

Kendra Parker: I visited this store last week and Morgan helped me. She was extremely rude, when I walked into the store she was sitting on her phone and did not acknowledge me. She was very lazy and unprofessional

Dura Winder: I came into the store because I had many problems, however Luis and Morgan helped resolve all my issues in such a kind respectful and professional manner. They are Best and I will never go to any other store.

Matt Brelis: Evie was knowledgeable and patient in helping me get a new phone

Kareem: Excellent service and the employees are very nice and helpful. I will always go to this location

Raymond Cyr: The only problem I had wasThe first phone I received had a manufacturing defectAnd had to exchange it for another one

Regina Carey: Luis was incredibly helpful and helped us get our bill reduced after some charges were put there by mistake - his positive and cheerful attitude along with genuine eagerness to help made the experience an A+!

Jessica Cerchiari: Luis was very helpful and kind to me today after I asked two dozen questions. He gave me good reccomendations and helped me understand the process to getting a new phone set up with AT&T. Thanks Luis!!

Joe Rosansky: The "store manager" at this location used some shockingly predatory sales tactics. First, I was misled about the cost of a device I received. I was told, "We have a promo going on right now where you can get a **free** Apple Watch SE," and then I was signed up for a 36-month payment plan in addition to wireless charges without my knowledge, consent, or review. In addition, this manager signed me up for a $15/month device protection plan without my knowledge or consent.

Cathy Yang: Nice experience in the store

Aleksandar Kovacevic: Scam! Horrible customer service.

Your Real Journey: Horrible customer service. Called in for help, was told he was way to busy to help and to call customer support. Why have a store if your employees can’t help customers? Doesn’t that defeat the purpose?

Javier Guerrero: BEWARE!!! Went in to get a SIM replacement and Eisley, one of the agents that works there. Ended up adding a new phone line and adding insurance to that new line. All this was done without my permission. I just wanted in to get a replacement SIM.

Stacy Frost: The store manager was very nice, patient and took care of all my needs for the day. The staff was great as well. I will continue to use this store for my AT&T needs.

Daniel Webber: Thank you AT&T for making things quick and easy. Also shout out to the guy Zack who really knows his stuff and was chill and easy to talk to

josh martin: I had several visits to upgrade and replace phones over the past month; and the store manager, Michael Suavo, was a great help. He was always courteous, helpful, patient, and professional in explaining details and walking me through the process. Great service, all around.

Marina Trbovich: Eve is a great manager. It was a pleasure to work with her. Very reliable. Very professional. She should be promoted for her skills.

Barbara Moscowitz: Devon is the most patient, focused, intelligent and respectful professional I have ever met. From the moment I began working with him he explained every complicated step, made sure I understood, and proceeded at a pace that was just right for me. In this era of poor customer service at most places, he is truly in a class of his own, thank you! I trust him and will always return to this store to work with Devon!

M Green: This location updated my plan without consent, more than doubling by bill. It took me 2 hours with customer service to fix it. Slimy experience.

Vernon Shanker: Great service and employees

Alexander Terrero: Aceptable!!

Sulayman Makalo: I would like to bring to the attention of AT&T management how grateful I was when I visited the store on Cambridge Street. The manager provided excellent customer service exhibiting her know how and love for the job. Her professionalism coupled with customer service qualities were commendable. She is rare gem for the company.

Divine Being: I do not usually leave reviews that easily but I had such an awesome experience with the staff today. I came in upset because I broke my phone and needed a new phone but not enough money. The store manager reassured me that I will walk out with a phone. She has a great aura about her and her coworker quam was amazing as well. At the end I walked away with a new phone

Zeynep Hasgul: They were really helpful. As an international I had many questions. Employees were patient and attentive.

Lynn Neligan: Great service!! Outstanding team of professionals who know the products!

suzanne hill: Henry is fantastic and helped me out in a jam!

Jihaadi Salaam: I went in to this store today and Henry helped me a lot. He helped me choose the right phone for me, found out that I had a discount from my job that ending up saving me about $60.00 a month

William Schofield: Great employees that were very knowledgeable and very welcoming and helpful!!

Aya Hamadeh: Excellent customer service. Alan and Khalil were friendly, thorough and extremely helpful

Sanskar Thakur: The manager and staff and not aware of all the things. They gave misleading information on trade in

Mike Atsu: We are open for business.

Nouriya Alsagar: Today I went in and I cannot remember if I ever had a worst customer experience. The store was empty, except for myself, my partner and the employee called Chris. First of all, he would not open the door (although I called prior to check if it was open). After we got in, he would talk to us while crunching on chips and drinking, unable to reply cause his mouth was so full of his chips. Then, when we asked if he can help us, he kept on redirecting us to the call center. We tried to explain that we came all the way in the store because we could not complete our request on the call center, but he did not budge. Although he said he CAN actually process our request in store, but insisted if its also doable though the call center, we should just do it through there. Horrible customer service!

Leticia Ribeiro: Internet AT&T doesn’t work!! Don’t go To This store !

Pranav Chandra: Store Manager has been very helpful so far

Sabrina Rodriguez: I work at Mass General and tried on three separate occasions to go in and ask about the employee discount they offer. The first two times I went in, I stood and waited while the employee was helping another customer. After about 10 min, I still didn’t get an acknowledgment that I was there or a “hi I’ll be right with you.” so I left. Today I tried again for the third time and the employee told me she was just about to go on a break for an hour. I totally understand when businesses are short staffed. It happens. And everyone deserves a break. I just wish I got acknowledged the first two times so I had an idea of how long I’d be waiting.

Jose Herpin: If you need any help ask for alondra she help me with a problem I had with my new phone very nice and trys to solve it as fast as she can