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1. Lowell Five Bank - Lowell
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· 10 reviews
34 John St, Lowell, MA 01852, United States
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Chris: Lowell Five is such a great bank to do business with. I am self employed and did a mortgage with them back in 2012. Many of the "larger" banks could not work with my self employed financials, and Lowell Five was not only able to help, but came through quickly and with better rates!! The process was seamless. Recently, with business setbacks due to covid regulations, etc... I needed some assistance. Lowell Five was there to help. I cannot thank them enough. Special Thanks goes to Donna and the executive team!! I highly recommend doing business with a local bank vs the “giants”. Definitely check into Lowell Five for your next loan/banking needs!!
Robert Williams: We have an account with themAnd they are not very helpful at allOur family Dog was very sick. So we had to put him down. YesterdayI explained to them. The type of account we have. And . They said that we have to come to the branch to do anything.I also explained to them that my Father works .In BurlingtonThat it takes 40 minutes to get to Lowell because of traffic .and the traffic downtown.Basically they didn't care . The hours say 5pm.They told me 4pm .I asked them if they could fix the time on Google .She said they are not going to fix the time .So looks like we might be closing out to the account today .
Lake Warren Martin Cottage: Great place to work and bank.
Antonio Mendieta: The best online banking app, really easy to use, pay bills, even deposit checks remotely by taking a picture with your phone.
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Bank
2. Bank of America Financial Center - Lowell
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· 45 reviews
724 Chelmsford St STE 6, Lowell, MA 01851, United States
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Vale do Girassol: Very bad. Need appointments for everything. Not helpful for busy harder worker people
Jaime Roca: Excellent service, very friendly staff from the security guard to the manager Jose👏
Claudia Makos: What a irresponsible bank you guys have the hours online and by the phone opened till 2pm on Saturday. I'm here right now since at 12:30pm and its closed. I hope the manager or whatever who's in charge of this be holding accountable. Thus is unacceptable!
Adam Moseley: Never properly staff as noted in other reviews. In addition to only having 1 teller most of the time they also have other employees walking around the bank focused on God knows what but definitely nothing that helps get customers in and on with their business!!!
A1_978: Not very happy with the service here. I call many times no answer. When you go to the branch noones ever available!. Looking to close my account and open with another bank. Terrible customer service!
Ofek Ben Ari: This location not good the line here is crazy
Mike Wahl: I prefer my nightmares to my time spent here.
CG Trull: The WORST BANK MANAGER ever ( JOSE MARTES) lack of customer service.While Engels Jimenez is very helpful. It would be beneficial for the BOA if he is a manager.
Josias Dronov: Just one teller for a line that goes around the corner!You guys are So disrespectful with us clients
Kuwar Singh: Please go another branch, this branch would take forever. Always a huge line.
Mizsmera Pichard: This is the worst bank ever I don’t get how there like 4 people in there at the customer line and only one window is open like what is going on with workers the line are crazy I don’t know why the close the one located at bridge st they were better
Chris Comas: This is the worst run bank I've ever been to. I have to come here regularly for business deposits and it couldn't be worse run. Literally only ever 1 teller working with huge lines and 3 other employees standing around watching.
ben gauthier: Horrible bank open when they feelLike it one day the didn’t open till1 pm for the day
Golnar Fotouhi: The worst behavior. When you enter there is no one asking you what you need. I sent 3 hours here for a 2-minute job.When I wanted to talk to them, they ignored me and walked.
Workshop: It’s hard to be the worst bank around- but this branch takes the cake. Always 1 teller and 20 people in line waiting. GREAT service when you want to open an account… Terrible service to customer for anything after that point. When I signed up for my business accounts here, I was promised quick service at a dedicated “business customer” window. The window exists- there is rarely someone there.
Marina Wong: I have been a bank of Boston customer and subsequently a BoA customer for many years. They were convenient and that's why we started with them. The only reason why we have kept them is they are every where. But BoA (not this one in particular but I just want to echo some of other customer's review and that's why I post here) doesn't welcome people to go to their branch (Westford, Boston and Acton branches all have told me I can do certain things at the ATM or online), phones are also often not answered. Wiring needs an appointment (unlike Enterprise Bank which I actually use for my daily banking purpose, I can just go and do the wire transfer) notarizing a doc needs an appointment. Very customer unfriendly and inefficient. The only reason that I am giving a 2 star is because when I helped my daughter open an account, someone actually took the time to explain a lot of things to her, including some financial basics. I have since moved to FL and noticed FL BoA staff are much better. Not sure why. But I am still keeping my Enterprise Bank for my daily usage and BoA is just occasionally when I really need to attend to my kids' accounts of if I have to manage any of my FL tenant banking stuff.
kella clarke: It’s @BankofAmerica saying that they 10 dollar overdraft fee is only for savings accounts and 35 for checking accounts! Don’t get played y’all I was even told they can’t reverse overdraft fees at their branch I’ll have to call costumer service! A fee that wasn’t suppose to be charged to my account and she’s trying to justify why it was. Called costumer service directly and was told that overdraft fee was not suppose to happen. This is the worse bank someone can have 🙄
Tom Pimm: Arguably the worst customer service that I've witnessed from a long time BA customer. Complete refusal to answer a phone, laden with excuses, argumentative, and rude .... should I keep going? Questioning why I wasted any time trying to reason with 2 relationship bankers who clearly have no business working in a customer service role.
Sarann K: Why do you have a branch if you're trying to make people go the App, ATM, Twitter, and FB? No one picks up the phone, the customer service phone line is totally useless. Why don't just close the branch if you cannot handle in-person transaction. If a customer wants to talk to a person, it means a customer really needs help with the things that the machine cannot do. Imagine you're not a member and want to open an account, that's gonna be a very unpleasant experience. First you would think you can call to set up an appointment, but no one will answer the phone. So you would go to the branch in person, but you would have to wait for about an hour just to be told that you need to set up an appointment and come back next day. Do Not Ruin Your Reputation By Just Trying to Cut Cost, look at a bigger picture. Have one your staff visit other banks to see that no other banks does business like the way you do.
Devy Gorshkova: The staff are very kind and helpful
John Shankhour: Terrible customer service
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Credit union
3. Workers Planit by Workers Credit Union - Dracut
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· 2 reviews
1201 Bridge St, Lowell, MA 01850, United States
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Melanie Gordon: I met with Laura C to open an account. She was absolutely fantastic. I was apprehensive about using a new credit union but she made the experience so easy and explained every step of the way.
Chris Frost: Very nice and machines easy to use. Everyone very pleasant that works here
emmanuella aka: Not a regular branch. But they were very helpful.
Neil Chol: I made an appointment to meet in person hopefully to open a savings account. I brought my passport, drivers license, and social security card! As well as current mailing, lease agreement, and car registration I just so happen to have with me. It didn’t occur to me until after my appointment that I realized the individual assisting me did everything he could to not have me open an account with here. Our meeting took longer than usual and he was demanding I provide him with very personal and sensitive information that wasn’t relevant to opening the account! After providing him with pdf’s emailed to him containing my personal bank statements (account numbers included) he told me my application would need to be reviewed further? I asked why, I’ve provided you with more than enough documents, his reply was “some people need more looking into.” I from what I’ve heard about this bank it’s a great place to start investing or a relationship with! My only issue and (warning to others) is be cautious of who they’ve hired.The gentleman’s name was Abel Martinez, and I’d ask that WCU train workers to remain professional when at work and leave any personal biases at home or in their private lives. I was denied not because of documentation, or ability to make a deposit… but “Discrimination that’s ugly, but true and also very sad.Discrimination: noun 1.
the unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, age, or sex.”
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Savings bank
4. Lowell Five Bank - Chelmsford
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· 1 reviews
23 Fletcher St, Chelmsford, MA 01824, United States
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Mathew Richards: I have been a customer here for about 40 years. Always been great. Have had business loans and personal loans with them. They have always been great to deal with and quick with resolving problems.
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Savings bank
5. Lowell Five Bank - Chelmsford
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· 4 reviews
1095 Westford St, Lowell, MA 01851, United States
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Lisa Laplante: I've been to Lowell and other places always had great customer service.They go beyond with helping you. I enjoy the friendly at atosphere.
Pate y: The best
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6. Eastern Bank - Lowell
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· 11 reviews
50 Central St, Lowell, MA 01852, United States
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7. Enterprise Bank - Lowell
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· 7 reviews
430 Gorham St, Lowell, MA 01852, United States
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RealBobbyJay: Big thank you to Sixto Dejeus, very professional and very helpful! He made my experience so much better.
Bruno D'Britto: Extremely helpful! Amanda Pitre helped me open a business account in no time.With the crazyness of starting my own non-profit, meeting with clients, going to court, etc. She was very accommodating and completed all the paperwork in no time!I had gone to two other banks prior and did not receive the service that she provided at Enterprise Bank.So, thank you!
C B: Great local bank, well run 🏦🏧
Michael Blum: The staff have always been very helpful, super fast and responsive.
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8. Salem Five Bank - Tewksbury
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· 7 reviews
691 Rogers St, Lowell, MA 01852, United States
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Amanda Powers: Yesterday I went to get a new card since my chip stopped working. It took over 45 minutes to print. We then made sure it worked at the ATM before I left. Went to use it later on last night and it's an invalid card according to the decline slip. So I called to find out the issue just after they opened this morning. The best information they could give me was to bring the card in as soon as possible without even looking at my account to see if it could be fixed without me having to go in. On top of that the gentleman who answered was giving me an attitude as if I was annoying him. He then ended the call. So I called Hurd st and they helped clear everything up and fix the problem in less than 15 minutes.
Sanary Phen: I've never had a worse experience at a bank. I opened a CD account back in 2017 and in 2020 my account was closed and my funds were turned over to the state without so much as a phone call. The only attempt to contact me was through a single letter sent in the mail which I assumed was a statement and tucked away. Once I realized what it was I contacted the bank only to be told I needed to contact the state to claim my funds. After a good amount of back and forth for over a year trying to locate my money I was informed by the state that the bank reported the funds under the wrong name and that was the reason they couldn't locate it. I contacted the bank to have them correct the error but it's been over 2 weeks since and no one seemed to care. I still haven't gotten an apology nor has anyone made any real effort to help me. I keep getting the run around and I'm still waiting for them to fix the issue. I would never recommend banking with Salem Five. They really don't care about maintaining a relationship with their customers or keeping them happy.
Steve Cordeiro: Lisa helped me open an account for my son and I, helped answer all my questions in professional and timely manner. account was opened in 10 minute. Pleasant experience.
Nick m: Very friendly, conversational when appropriate, and helpful. I always leave satisfied.
Isabelle: I called twice and both times the teller was not helpful and rude. Hard time trying to get the information and she proceeds to hang up on me twice. Extremely rude.
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Bank
9. Washington Savings Bank - Lowell
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· 22 reviews
30 Middlesex St, Lowell, MA 01852, United States
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Nicole J: They are unable and unwilling to Verify a cashiers check made from their facility. Even the same day issued: unfortunately the tellers and the branch manager Maria were the worst people I have encountered . I’ve never felt so disrespected in my life . They refused to cash a cashiers check drawn from their branch if I am not a customer. After dealing with these two gems, I am not sure how they have any customers. When I spoke to another manager Shawn , he co-signed everything Maria stated. So moral of the story. If you have cashiers check drawn from their bank even on the same day, they do not know how to verify the check ( Maria signed it) . They are such a small bank they refuse to take the extra steps or even common courtesy to any patron, whether you have an account here or not. If you want to feel miserable then please go here. They will treat you like a panhandler with no shoes on. I am not sure how this place is still open.
Boston Mom: Horrible bank all around with the worst customer service I've ever encountered. If you need to call for any issue at all, good luck. I always seem to get the same woman and she is unbelievably rude and will talk over you and just continue to get louder until you let her speak.They seriously need to teach their staff some customer etiquette. I mean this is common sense. Something they clearly lack.Don't get me started on my debit card CONSTANTLY being blocked. You know how frustrating it is being denied when trying to pay for something knowing you have plenty of money to cover it?Bottom line, just stay away.
Stacie Casaubon: I was in today to deposit a check. The man who helped me never said a word, just waved me over. When he was done, he put the slip on the desk and continued working. I asked "Am I all set?" He said yes and barely whispered a "have a nice day." That's rude in my opinion. Was I bothering him by depositing a check?? I never even signed it....
Kevin Hagen: Customer for 5+ years; went to deposit a large check from our mortgage refinance. At first they told me they had to hold the check for 5 days. I, of course agreed, then they told me they're weren't going to cash the check unless my wife also came in with an ID; turning me away with a very large check. This was the final straw in a long line of poor customer service, many technical glitches, and poor travel service. People expecting a high level of customer advocacy, quality service, and quality online banking BEWARE!
Vincent Perez: I just got off the phone with a person that worked here i wish i caught her name but she was very rude very uninterested in helping me and kept interrupting me while i’m trying to explain an issue that i’m having. smh this was a good bank but been having issues with them not cool !
Mark Duggan: STAY AWAYManager extremely RUDE . Speaks over you and threatens you because she thinks she makes the laws.ZERO STARS ARE A BETTER CHOICE
T W: If you care about timely mobile deposits for your business or online banking, look literally anywhere else. Every couple of weeks, their website just decides to boot your devices out and not let you break back into your own account without contacting them by phone during their business hours (when you’re using the correct information/password). Their advice is usually “delete the cookies” like it’s 1997 and when you do, still nothing works and they have to reset your account manually. This bank has a long way to go to match any other competitors in the 21st century. Been meaning to for a long time and just didn’t want to deal with the hassle, but canceling this account asap
jason tevepaugh: I just recently lost my ATM card and I went into the Washington Savings in Lowell. They were quick and efficient with the most friendly staff. Every time I walk in I am Treated very well and will always use them for banking. Thank you again for the A1 service.
Frank H: This the friendliest and most caring bank Ive ever seen. They treat you like a friend not a number.Other banks should take note of how the folks at WSB treat people.
Victoria Mcmahon: Excellent service. Still retains that old time service when banks were more personal and wanted your business unlike today's big banks. Refinanced mortgage when one large bank deemed me small potatoes!I have several accounts at this bank and am a quite satisfied customer.
Michael Tunstall: Love this Bank. When no one would give me account they did. Lifetime Customer!
Ami Shah: They do not do what they promise. They promise high interest rate on checking account and their interest amount differs every month even though amount in the account is the same. No one has a clue why is that. Many times they make it super hard to login to on line account so you have no clue what is going on with your account. They have only two branches so if it is far from you please do not open up an account.For Certain transactions they want you to go down to the bank personally.
Jeffrey Dinsmore: Amazing customer service, both in person and on phone. What a great banking experience, if you are looking for a new bank stop looking here it is
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10. Santander Bank Branch - Lowell
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· 8 reviews
489 Merrimack St, Lowell, MA 01854, United States
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Savings bank
11. Lowell Five Bank - Westford
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· 2 reviews
499 Groton Rd, Westford, MA 01886, United States
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Federal credit union
12. Digital Federal Credit Union - Lowell
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· 77 reviews
564 Bridge St, Lowell, MA 01850, United States
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13. M&T Bank - Lowell
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· 7 reviews
10 George St, Lowell, MA 01852, United States
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14. Enterprise Bank - Lowell
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· 12 reviews
222 Merrimack St, Lowell, MA 01852, United States
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Credit union
15. Align Credit Union - Lowell
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· 16 reviews
87 Hale St, Lowell, MA 01851, United States
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16. TD Bank - Lowell
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· 21 reviews
45 Central St, Lowell, MA 01852, United States
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17. Santander Bank Branch - Chelmsford
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· 13 reviews
One Wood St, Lowell, MA 01851, United States
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Savings bank
18. Lowell Five Bank - Gr. Lowell Tech High School - (Open School Days Only) - Tyngsborough
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· 1 reviews
250 Pawtucket Blvd, Tyngsborough, MA 01879, United States
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19. TD Bank - Lowell
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· 32 reviews
32 Mammoth Rd, Lowell, MA 01854, United States
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