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1. Washington Savings Bank - Lowell
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· 22 reviews
30 Middlesex St, Lowell, MA 01852, United States
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Nicole J: They are unable and unwilling to Verify a cashiers check made from their facility. Even the same day issued: unfortunately the tellers and the branch manager Maria were the worst people I have encountered . I’ve never felt so disrespected in my life . They refused to cash a cashiers check drawn from their branch if I am not a customer. After dealing with these two gems, I am not sure how they have any customers. When I spoke to another manager Shawn , he co-signed everything Maria stated. So moral of the story. If you have cashiers check drawn from their bank even on the same day, they do not know how to verify the check ( Maria signed it) . They are such a small bank they refuse to take the extra steps or even common courtesy to any patron, whether you have an account here or not. If you want to feel miserable then please go here. They will treat you like a panhandler with no shoes on. I am not sure how this place is still open.
Boston Mom: Horrible bank all around with the worst customer service I've ever encountered. If you need to call for any issue at all, good luck. I always seem to get the same woman and she is unbelievably rude and will talk over you and just continue to get louder until you let her speak.They seriously need to teach their staff some customer etiquette. I mean this is common sense. Something they clearly lack.Don't get me started on my debit card CONSTANTLY being blocked. You know how frustrating it is being denied when trying to pay for something knowing you have plenty of money to cover it?Bottom line, just stay away.
Stacie Casaubon: I was in today to deposit a check. The man who helped me never said a word, just waved me over. When he was done, he put the slip on the desk and continued working. I asked "Am I all set?" He said yes and barely whispered a "have a nice day." That's rude in my opinion. Was I bothering him by depositing a check?? I never even signed it....
Kevin Hagen: Customer for 5+ years; went to deposit a large check from our mortgage refinance. At first they told me they had to hold the check for 5 days. I, of course agreed, then they told me they're weren't going to cash the check unless my wife also came in with an ID; turning me away with a very large check. This was the final straw in a long line of poor customer service, many technical glitches, and poor travel service. People expecting a high level of customer advocacy, quality service, and quality online banking BEWARE!
Vincent Perez: I just got off the phone with a person that worked here i wish i caught her name but she was very rude very uninterested in helping me and kept interrupting me while i’m trying to explain an issue that i’m having. smh this was a good bank but been having issues with them not cool !
Mark Duggan: STAY AWAYManager extremely RUDE . Speaks over you and threatens you because she thinks she makes the laws.ZERO STARS ARE A BETTER CHOICE
T W: If you care about timely mobile deposits for your business or online banking, look literally anywhere else. Every couple of weeks, their website just decides to boot your devices out and not let you break back into your own account without contacting them by phone during their business hours (when you’re using the correct information/password). Their advice is usually “delete the cookies” like it’s 1997 and when you do, still nothing works and they have to reset your account manually. This bank has a long way to go to match any other competitors in the 21st century. Been meaning to for a long time and just didn’t want to deal with the hassle, but canceling this account asap
jason tevepaugh: I just recently lost my ATM card and I went into the Washington Savings in Lowell. They were quick and efficient with the most friendly staff. Every time I walk in I am Treated very well and will always use them for banking. Thank you again for the A1 service.
Frank H: This the friendliest and most caring bank Ive ever seen. They treat you like a friend not a number.Other banks should take note of how the folks at WSB treat people.
Victoria Mcmahon: Excellent service. Still retains that old time service when banks were more personal and wanted your business unlike today's big banks. Refinanced mortgage when one large bank deemed me small potatoes!I have several accounts at this bank and am a quite satisfied customer.
Michael Tunstall: Love this Bank. When no one would give me account they did. Lifetime Customer!
Ami Shah: They do not do what they promise. They promise high interest rate on checking account and their interest amount differs every month even though amount in the account is the same. No one has a clue why is that. Many times they make it super hard to login to on line account so you have no clue what is going on with your account. They have only two branches so if it is far from you please do not open up an account.For Certain transactions they want you to go down to the bank personally.
Jeffrey Dinsmore: Amazing customer service, both in person and on phone. What a great banking experience, if you are looking for a new bank stop looking here it is
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2. TD Bank - Lowell
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· 32 reviews
32 Mammoth Rd, Lowell, MA 01854, United States
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Ishaq Omar: Great staff perfect communication
N P: Drive up atm has been out of service for months
Danny Hebert: Best part ATM does increments of 10 instead of 20 jus a heads up
Keith: $10 fee to cash a check written off your bank. Theft
Peter Chamberland Jr: Terrible experience. Would not deposit my payroll check so I could pay my mortgage. Go to any other branch and they would but not this one. Go somewhere else.
Jessica DaSilva: If I could rate this bank in the negative I would . Costumer service is awful . Communication with staff and costumers is the worst I have ever received in my life. I do not recommend even if there was no other bank on the planet .
Pooja Mangaonkar: Best TD bank ever. Excellent customer service. And always prompt response on any kinda service customer needs.
JASON GENTLES: The customers are very helpful
Damaris Torres: Very polite staff greet you the minutes you walk eager to help any way they can and fast service too always parking 👍 keep up the good work
Olivia Curley: I choose this bank for only two reasons, hours and locations. It used to be the best in that department. Now I consistently see locations closing. This is now the closest location to me and the hours are no better, if not worse than other banks. There closed by 5PM weekdays, and the slim weekend hours are no help. Save yourself some money and fees, just go to a local credit union instead.
K: Consistent and helpful service from manager Ronald Bellevue.
D G: The manager Ronald is extremely unprofessional and does not seem to want to WOW anyone. Although i have NEVER filed a complaint about anyone i notified the cx servuce hotline and they assured me his boss would be calling. She never did. So after being with TD bank for Upwards of 20 years i will be removing my savings and checking account and going to DCU where i hear they have great customer service.
Samartha Venkatramana: Easy access
Andrew MacGregor: They'll exchange cash for quarters if you don't have an account. Very friendly staff too
Louie D: Staff was very nice and helpful!
Lainelune Notice: The line move fast the way i like it.. Staffs are very nice with customers keep up the goodwork
Victor Martinez: They need to update their weekend business hours. Waste of time going there only to find out its closed. 9:00 am not 8:00
April Sylvester: I was with this company for more than 20 years. I decided to close my accounts and due to an error which the bank doesn't acknowledge as a bank error I was charged and then given the run around by the bank manager, Matt. I will pay the $37 over which is so important to them that they would sour a 20 year business relationship. After thinking I closed my account I stopped receiving statements and other correspondence from TD Bank. 6 months later I receive a collections letter.Whether or not Matt was able to help me, he should have been honest. Instead he sent me back and forth with the recovery department because he was not professional or mature enough to handle the situation. I WILL SURELY NEVER BE A CUSTOMER AT TD BANK AGAIN.Dishonesty is what you get at least from the Mammoth Rd. branch.
Michael K: There's better deals to be found if you go to other credit unions or mutually owned banks (like Washington Savings) in the area.
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3. Santander Bank Branch - Chelmsford
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· 13 reviews
One Wood St, Lowell, MA 01851, United States
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Alfred Birali: Virile Depena is a wonderful teller. Very polite with good sense of customer service. Best experience everytime I walk in 1 Wood street, Lowell, MA 01851
Marwa Alsaeedi: Great bank. I recommend
Theresah Boateng: I was having 2 jobs with 2 difference bank 🏦. During my pregnancy to be on bed rest, l didn’t have any money coming in Santander account so l went over to closed the checking account to avoid paying overdraft. Everybody was friendly the guy who assist me printed documents to sign and also another eye Witness (a customer service) had to sign too. This was done on May 10th, 2021. I was super excited because l through everything was all set, I made all my overdraft payment that day. On November 18th, l received a phone call from the collector for owing Santander $282 for an overdraft fee.. this is not far .. whyyyyyyyyyyyyyyyyyyyy Santander bank 🏦…. Whyyyyyy yaaaaaaaMiddlesex st ( wood st in Lowell)
Daniele Fontaine: The team at the Lowell branch is very professional, pleasant, and courteous. I don't go very often. However, each time I visit, the experience is always pleasant. I don't know if they still have the same manager... But the last time I visited, the gentleman administrator who assisted me was exceptionally great.
Lee Manseau: Always friendly and helpful. Convenient locations with an added top notch web/mobile service.
Nandita Sudheer: Very poor customer service
mohammad al-ani: Every time i use their ATM there is something worng! First time it swallowed my card. Second time it took the money out of my account and didnt despense it. When i went in there the service was really cold and upsetting! The cashier was nice but the person who i talked to sitting on the desk was very rude! DONT GO THERE !
Lina Cuartas: They have The best tellers!!!
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4. Bank of America Financial Center - Lowell
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· 45 reviews
724 Chelmsford St STE 6, Lowell, MA 01851, United States
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Vale do Girassol: Very bad. Need appointments for everything. Not helpful for busy harder worker people
Jaime Roca: Excellent service, very friendly staff from the security guard to the manager Jose👏
Claudia Makos: What a irresponsible bank you guys have the hours online and by the phone opened till 2pm on Saturday. I'm here right now since at 12:30pm and its closed. I hope the manager or whatever who's in charge of this be holding accountable. Thus is unacceptable!
Adam Moseley: Never properly staff as noted in other reviews. In addition to only having 1 teller most of the time they also have other employees walking around the bank focused on God knows what but definitely nothing that helps get customers in and on with their business!!!
A1_978: Not very happy with the service here. I call many times no answer. When you go to the branch noones ever available!. Looking to close my account and open with another bank. Terrible customer service!
Ofek Ben Ari: This location not good the line here is crazy
Mike Wahl: I prefer my nightmares to my time spent here.
CG Trull: The WORST BANK MANAGER ever ( JOSE MARTES) lack of customer service.While Engels Jimenez is very helpful. It would be beneficial for the BOA if he is a manager.
Josias Dronov: Just one teller for a line that goes around the corner!You guys are So disrespectful with us clients
Kuwar Singh: Please go another branch, this branch would take forever. Always a huge line.
Mizsmera Pichard: This is the worst bank ever I don’t get how there like 4 people in there at the customer line and only one window is open like what is going on with workers the line are crazy I don’t know why the close the one located at bridge st they were better
Chris Comas: This is the worst run bank I've ever been to. I have to come here regularly for business deposits and it couldn't be worse run. Literally only ever 1 teller working with huge lines and 3 other employees standing around watching.
ben gauthier: Horrible bank open when they feelLike it one day the didn’t open till1 pm for the day
Golnar Fotouhi: The worst behavior. When you enter there is no one asking you what you need. I sent 3 hours here for a 2-minute job.When I wanted to talk to them, they ignored me and walked.
Workshop: It’s hard to be the worst bank around- but this branch takes the cake. Always 1 teller and 20 people in line waiting. GREAT service when you want to open an account… Terrible service to customer for anything after that point. When I signed up for my business accounts here, I was promised quick service at a dedicated “business customer” window. The window exists- there is rarely someone there.
Marina Wong: I have been a bank of Boston customer and subsequently a BoA customer for many years. They were convenient and that's why we started with them. The only reason why we have kept them is they are every where. But BoA (not this one in particular but I just want to echo some of other customer's review and that's why I post here) doesn't welcome people to go to their branch (Westford, Boston and Acton branches all have told me I can do certain things at the ATM or online), phones are also often not answered. Wiring needs an appointment (unlike Enterprise Bank which I actually use for my daily banking purpose, I can just go and do the wire transfer) notarizing a doc needs an appointment. Very customer unfriendly and inefficient. The only reason that I am giving a 2 star is because when I helped my daughter open an account, someone actually took the time to explain a lot of things to her, including some financial basics. I have since moved to FL and noticed FL BoA staff are much better. Not sure why. But I am still keeping my Enterprise Bank for my daily usage and BoA is just occasionally when I really need to attend to my kids' accounts of if I have to manage any of my FL tenant banking stuff.
kella clarke: It’s @BankofAmerica saying that they 10 dollar overdraft fee is only for savings accounts and 35 for checking accounts! Don’t get played y’all I was even told they can’t reverse overdraft fees at their branch I’ll have to call costumer service! A fee that wasn’t suppose to be charged to my account and she’s trying to justify why it was. Called costumer service directly and was told that overdraft fee was not suppose to happen. This is the worse bank someone can have 🙄
Tom Pimm: Arguably the worst customer service that I've witnessed from a long time BA customer. Complete refusal to answer a phone, laden with excuses, argumentative, and rude .... should I keep going? Questioning why I wasted any time trying to reason with 2 relationship bankers who clearly have no business working in a customer service role.
Sarann K: Why do you have a branch if you're trying to make people go the App, ATM, Twitter, and FB? No one picks up the phone, the customer service phone line is totally useless. Why don't just close the branch if you cannot handle in-person transaction. If a customer wants to talk to a person, it means a customer really needs help with the things that the machine cannot do. Imagine you're not a member and want to open an account, that's gonna be a very unpleasant experience. First you would think you can call to set up an appointment, but no one will answer the phone. So you would go to the branch in person, but you would have to wait for about an hour just to be told that you need to set up an appointment and come back next day. Do Not Ruin Your Reputation By Just Trying to Cut Cost, look at a bigger picture. Have one your staff visit other banks to see that no other banks does business like the way you do.
Devy Gorshkova: The staff are very kind and helpful
John Shankhour: Terrible customer service
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5. Enterprise Bank - Lowell
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· 12 reviews
222 Merrimack St, Lowell, MA 01852, United States
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6. Enterprise Bank - Lowell
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· 7 reviews
430 Gorham St, Lowell, MA 01852, United States
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7. Santander Bank Branch - Lowell
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· 8 reviews
489 Merrimack St, Lowell, MA 01854, United States
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8. Santander Bank Branch - Tewksbury
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· 9 reviews
794 Rogers St, Lowell, MA 01852, United States
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9. Citizens Bank - Tewksbury
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· 17 reviews
295 Main St, Tewksbury, MA 01876, United States
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10. Citizens Bank - Concord
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· 3 reviews
97 Lowell Rd, Concord, MA 01742, United States
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11. Citizens Bank - Hudson
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· 7 reviews
71 Lowell Rd, Hudson, NH 03051, United States
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12. Enterprise Bank - Tewksbury
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· 11 reviews
910 Andover St, Tewksbury, MA 01876, United States
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13. Pentucket Bank - Haverhill
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· 3 reviews
395 Lowell Ave, Haverhill, MA 01832, United States
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