Best General Hospital Springfield Near Me

MARISSA Surbaugh: One again thank you to the medical team that helped out with our 1 month old son. This is the second time they treated our son with the upmost respect and the one on one with him. Thank you to the nursing staff they always made sure our son and us had what we needed at all times and thank you to the doctors that kept us updated through the process on what to expect and not expect.

Jose Cabrera: Today April 19 came into this hospital with leg pain. I was seen at triage and they told me I might have a blood clot, but yet they have me sitting here for over 8hrs and they tell me I need to sit here and wait. This is insane. You will die here

Adam Wade: understaffed. be patient

David Graves: Our son was transferred to baystate hospital and the medical staff here was amazing and thorough with him thank you to the doctors and nurse who helps us through this process with our new born we would recommend this hospital over any other hospital

wifi ad: Some of the doctors in the hospital seem to be from India recently with a heavy Indian accent. It seems like they might have come here during the pandemic when there was a healthcare provider shortage. This doesn't necessarily mean that these are good doctors. This hospital needs better doctors. Nurses are very nice even though they are from other countries.

Timothy Murphy: Saved my life!!!

Daniel Lynch: I declined everything I could, spent less than 20 minutes getting attention (at the hospital for less than an hour total), it wasn't an emergency, I wasn't in critical condition, my vitals weren't even elevated, and yet was given zero information or choice about my brief treatment then was sent a $7000 total bill. They're not compliant with 45 CFR 180, they intentionally added unnecessary and hyperinflated items to the bill, and didn't take the dispute seriously. I hope the employees that saw me that day get paid over a $1000 an hour, because that's the only way the charges make sense. One Ex: They said I had to take a Covid test, which I tried to decline, then charged $182 for it. Meanwhile they set me loose before even getting the results so obviously it didn't effect the care at all. Just another money gouging method.

Adrian Garvin: Always very courteous and helpful. But that ER maybe too small

Marc Caldwell: The most impersonal hospital ive ever been too. My daughter went into labor and Baystate is where they had arranged to go to. When we got there There was no triage done and her contractions got closer we had to keep asking for assistance from the security guard. After about 45 min someone finally come and got her. We had several family members there and all had to wait in the general er waiting room. There were family or other waiting rooms. Absolutely the worst hospital process ive been through. Throughout the deliverly process there was no way to get any updates. I would never go back there. Find another hospital to go to

Keana Whitfield: I usually hate coming here because of the wait time but I do understand that they are busy saving lives behind the scenes. Anyway I came here because I was having problems with my trach. I was having shortness of breathe and when I made it to the front desk one of the workers immediately saw something was wrong with me and rushed me to admissions. While waiting to be checked in the other nurses also rushed to my attention because I was having a really hard time breathing. They took me to the back and assured me I was in good hands and I was. They did everything they could to control my breathing and I’m so thankful for those ED nurses who acted fast because that was so scary for me. Everyone at baystate is nice and everyone focuses on care. I have plenty of great experiences here but that one really took it up a notch. Thank you 🙏🏾

Zy Benz: Horrible hospital they do nothing

Kayla Moore: Very rude labor nurse laughed at me for saying I have pregnancy gas I will not come here I’ll drive a hour first

Hector Morales: When homey shot me up the folks here sewed me up real good. Ain’t dead yet!

Patrick Gregory: Unfortunately not all trips are born out of pleasure or business. My sister was admitted to this hospital after suffering a massive heart attack. I made the frantic trip home to Massachusetts , dreading every ring of my phone. My sister was critical, requiring a hybrid type of heart bypass surgery. Getting to the point , this hospital was impressive from the attendants who valet parked my truck to the surgeons who saved my sister’s life!!! The nurses in attendance at the Mass Mutual CCU were without a doubt absolutely incredible! Their attitude, professionalism ,compassion and commitment to their profession played a critical role in the successful outcome of my sister’s life threatening condition . My hat is off and my heartfelt thank you goes out to all of them

Katya Ford: Great experience in ER. Thank you everyone!

The Real D Nation: I been in this emergency room since 11 am still waiting to be seen this is the slowest hospital service I have ever seen in my entire life I recommend if your ever in need to be seen go somewhere else worst hospital in Massachusetts I even asked for a doctors note for my job after sitting here for 7 hours and they told me no not without being seen I watched people come in after me and leave already by the time I get seen it will be 12pm and I came here at 11am the way they treat people is horrible planning to file a lawsuit I just sat there from 11am to 733 pm and still never was seeing or given a note stating I was there

Wigwam Luc: Definitely a no star rating. 98 year old grandmother goes by ambulance to Baystate er at 7:30pm - due to a fall. In pain- at 2:30am we are told she can go home vitals all clear - ct scan and xrays are clear as well. I said absolutely not she can’t stand and is in agony- the dr responds oh really? Thats not in her notes. Seriously??!! After insisting they do more scans low and behold- 2 fractures in leg also ankle and foot! Oh but she is fine ! Go anywhere else but Baystate. I need a whole new review for the front desk and security- just as bad.

Jay O: I cannot explain the exceptional job the doctors, RN's, CNA'S, medical interpreters and specialty doctors such as nephrologists, respiratory care personnel have done while caring for my mother. The rapid and professional approach is noticeable. The care, communication and treatment is clear, concise and within the ethical means. From the ER to the 5th fl. (Daly) the treatment has been great. The hospital is clean, the temperature appropriate and environmentally safe. Needless to say, this is the only hospital we consider for my family.

Ahpakach Yo: *Be warn* this hospital will make you wait in the waiting room for very long hours👉over 13 hours without treatment, without seeing a doctor forcing you to leave then send you a large bill for just sitting in the waiting room. This hospital is running an insurance fraud/scam on patient's insurance, BBB should be investigating this hospital.

L C: In ER. Nurses told us no one in ER waiting room getting seen today because they are full. That unless we are dying we aren't getting seen. When I ask for my labs they said i need to wait until a room becomes available which isn't until much later the next day. At least if they released the labs you can make an educated decisión on wether to leave or not. The wait is insane.

Mallory Williams: This 5 Star review is for Kathryn in Reception and Robin who was doing the temperature checks at the elevator. I had a not so great experience with an appointment that I was very anxious about even making and showing up for. When I got there I learned their automated confirmation system cancelled my appointment instead of confirming it. (So I showed up for a non existent appointment after psyching myself up for it all week and securing child care on school break week for my 3 babies.) I was not seen and left the office in tears. Robin at the elevator was super helpful and sweet in trying to secure me another appointment and didn't want me to leave until she tried. Both her and Kathryn followed up with me with phone calls to see how I was doing, apologized for the mix up and did everything they could to get me in the next day. I had already made an appointment elsewhere and am too embarrassed to go back but I really appreciated the help by these two amazing women. Things happen but it was great to see these two people really cared about their patients and I really appreciated it. Thank you.

Lulu H.: Everyone here has always been super friendly and helpful. Dr. AL Monsour did my hernia surgery yesterday. He treats his patients with kindness and respect. He fixed me all up. What a great Doctor.

La Bella: Alsome

Pamela Kramer: Very depressing and uncaring hospital. The director of social services, Heaney Jakobowski, is very disrespectful to families of patients and you can tell she resents her job.

Lisa: This is a wonderful hospital. My grandmother has alzheimers and they take vey good care of her. The staff is always friendly, its clean and they seem to really know what they are doing.

mony55 almon: I need somebody to help me please ,, How I can contact the hospital or send my mother's report to consultant because I'm not from USAMy mother so sick :(With Thanks

Irina Rozenblyum: My mother is in the hospital after major stroke, very bad experience, they don’t allow people to visit patients, not responding on family concern, using clothing from death people like donations for people who are not able to talk or move themselves, never bring your love family members to this hospital. Also they not answering on phone calls as promised, not always giving updates regarding patients.

Jacob Haendel: Great care all around! With the good therapists! Compassionate people.

Ms.mistake: I love dr devil thisistbe best dental clinic in the area

Karen Dooley: Excellent care!

Non Yor: The best care i have ever had on my teeth in my life. Greatest staff and the Dr. is friendly, kind, patient, smart and the BEST at his job. THANK YOU! THANK YOU!! THANK YOU!!!

Peter Glidden: Good care from kind souls and skilled medical professionals.

Liam McElhiney: Poooooooooooooòooooooooooooooooooooooooooooooooooooppppppppppppppppppppppppppppppppp

George LaPenta: dental is very professional, polite and friendly staff. great almost painless...:)

Gerard Ready: Grea

Cindy Brown: This was a very disappointing experience couldn’t believe how dirty the trinity hospital was I have a picture of the trash overflowing with masks and other trash mercy medical sisters of providence’ would be so hurt

Angel: Broken finger gushing blood and a homie still waiting (7hrs)

Bonnie Smith: I had a quick, efficient procedure done with the most pleasant and empathetic person.

Catherine Brantley: I had to wait in the ER for about a little over an hour once the ambulance brought me in. I was experiencing difficulty breathing. Once I was seen by iTriage I was taken directly into a room the nurse saw I was having trouble breathing. From there on , my experience with the Dr. and the Nurses and staff was Great.

Ivy Ortiz: Cam in because of a cyst, have been waiting since 1:58 while everyone else gets called in to the rooms. It's 5:52 and SUPPOSEDLY I'm high priority but yet I'm STILL WAITING WORDT HOSPITAL EVER

Jennie Stebbins: Great place to go everyone was so kind and helpful. Thank you again

Christine Goonan: Courteous and quick very little waiting

Brenda Medina: I went to the hospital months ago with severe pain in the waist and with a high fever and tremors and in the emergency room they left me in the waiting room for 12 hours and the nurse did not help me go to the bathroom, who helped me was another person who was in waiting room accompanying another person who was sick and she had to leave her father for a moment to help me go to the bathroom because the nurses on duty could not help me, the problem I had was starting to leak urine. I cried a lot because of that pain and the people who were there told the nurses to please let me in because I was very bad. Thanks to the incompetent people who work in the ER, today I have a bacteria lodged in my kidneys that has not gone away and I am taking medication for life, thanks for the incompetence of the people who work in the emergency room and more to the incompetent team overnight. And on the other hand they always have the excuse that they don't have a bed available. Mercy hospital is not like before, they changed the way of working. They work for money and not for the health of patients.

Cynthia Figueroa: Muy amables

Vida Gircys: The center for mammography is wonderful and can’t say enough of the kind staff and Diane, the technician was excellent.

Cadee Libby: Everyone was great!

Robert Humberston: Nurses were excellent, service excellent

Harmony Evelynn Andre: My grandfather got the care he needed during his cancer treatment, only reason for the second star.We have Bay State, if you need help go there.I was there in 2019 and had to be admitted. My treatment was so bad I'm honestly terrified to seek care when I need it now. The nursing staff was arrogant, blamed me for their mistakes, and left me in pain they caused after I bawled to the staff about it.

robert W: I was admitted to triage for an exacerbation of my COPD, wait time was minimal. I have to say that what really stood out toe was the caring, compassionate care I received from my nurse, abc who made me feel so much better just with her level of empathy! Your organization must be proud of her . I feel so lucky to have met her. Thank you!!!

Linda Neylon: Had a great experience at Mercy GI. A unit secretary named Margaret went above and beyond to get me in at an earlier time which was very important to me. She even found me later to say hello and introduce herself. The recovery nurses were fantastic.

Michele Dodge: Went for pre op testing. Staff very knowledgeable and efficient. In and out in 20 minutes!

Robert Matthews: My previous mom is once again in the e.r.So concerned about her. She is going on 92.I am thankful she has a wonderful Nurse named Marissa. Marissa has been very thoughtful updating me as well....Dr. Rob M

Richard McInerny: Mary, my nurse in prop was very helpful. She ensured all my needs were met even though I was not the neediest patient in the unit that day. Also, the young man, tech, in the radiology department ensured all my needs were met there. He even escorted me back to the pre OP unit. A great experience due to your outstanding staff.

Brandy Madison: Found the ER staff caring and patient

ALMA Moran: Take it forever to be seen. we being here from 3.30 to 920 pm and the doctor not even see ask what canela of emergency is this. So sad

ed marrone: Treated with exceptional care and understanding

Virginia Bienvenue: The doctor listened to my concerns, was very helpful. I felt very pleased with the visit.

pekistein21@gmail.com presarius: I'm ln good hands, good doctors and customer services tío.

Laura Laselle-Kowalski: Appt went well, Dr McFarland was great. Support staff was great!!

tiny Candelaria: Trinity staff were so comforting with my health situation. They were so caring I felt very safe thank you to all staff at mercy hospital job well done.

Cathy: Love the experience of being a smaller hospital than the other one in the area. I don't feel overwhelmed.

Christy Scott: Very pleasant staff

Lourdes Mercado: Excellent service

Inspirational Women: I’m overwhelmed with what a WONDERFUL experiences under awful circumstances I had at Mercy Hospital. The staff was welcoming, personable, knowledgable and professional. For the past ONE YEAR I have gone to Mercy I have NEVER encountered more caring health staff in my entire life. They saved me, and I am forever grateful.

Alexiss Brantley: Hhh

Chris Fennyery: Waiting room was crowed. People weren't wearing masks. People had 3-4 family members. Sleeping on 2 chairs I had to stand for 1 hour with bad back and dizzy.I didn't see anyone sanitizing or empty trash or clean bathroom in the waiting room.I spent 8 hours in the ER.