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Home health care service
1. Patient Centered Medical Care Inc. - Springfield
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· 8 reviews
155 Maple St, Springfield, MA 01105
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Jada Greene: I worked for this company for no longer than a month and they kept sending me to the wrong clients (they do not pay for mileage) the nurse Rosean in the office is very rude and very inconsiderate . This company has poor communication skills. I would NOT recommend .
Keila V: Very poor customer service. Do not recommend at all.
Sharmie Pete: Horrible service
yazmen Lopez: Really do your research.
Rochelle Maynard: The owner of this company takes care of her employees and cares about her clients. She has worked hard to accomplish what she has.In response to one of the other reviewers...In which world do you show up to an interview wearing jeans, are you kidding me?
Adrian T: The woman that owns the company is rude and unprofessional I would never hire her to care for my loved one no class at all
T A: I went there for an interview and the lady said she refused to interview me because I was wearing jeans then I went home called and I asked for here name so I could make a complaint she refused and hung up the phone i called back multiple times and they did not answer
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Urgent care center
2. MedExpress Urgent Care - Springfield
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· 127 reviews
430 Cooley St, Springfield, MA 01128
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kathleen sabella: I called 8:30 am on Sunday and was told I had to come in to make an appointment for 2 hours later in the morning. When I arrived for my appointment I had an hour wait in the waiting room, then went into exam and was told I was next…I had to go out to the desk after a 20 minute wait. The wait time is totally unacceptable! If they’re booking by appointment only and only 3 hours open please explain why they’re so far behind? No explanation was given. The receptionist was very nice but unfortunately I’m not sure I would go back.
Amanda Graziano: Kind and thorough staff- wait was very long 2.5-3 hours
Mariel Castro: First time here and I didn't like it at all they last a long time to attend and there were almost no people, when I came
Barbara Carr: Did not feel comfortable when I entered the facility. The clerk at the front did not look at me when talking. Didn’t wait long to long to be called in, but it took forever for the PA to come in and look at me.What really surprised me was supposedly she prescribed me medication. She did not specify she was going to prescribe me anything so I didn’t look at the notes that were given to me right away, but when I did, it says she prescribed a medication which was not sent to my pharmacy.
Jessica Cook: Dr faisel was rude and annoying. They need better doctors. He basically told me to lie about my health issues. Apparently he thought I over shared. Insane! I know, same thing I thought.
eric finch: Worst place ever it's like going to the er, and they don't even have a lot of people waiting
Jill Hartnett: My experience with MedExpress was excellent. I was moved right through the sign in process. Diagnosis was correct.
Tony Manuel: Waited over 1 hour for drug test and still here waiting…not even busy definitely do NOT recommend this place..
Nicolette Cimino: Front desk staff was very helpful and friendly. The doctor I spoke to (Michelle) was very caring and explained everything to me with my diagnosis.
K1nG5n0w: I decided to come here because I was having flu symptoms and on and off fever for 2 days. It was 2pm parking lot was empty and no one in lobby. They told me they couldn’t see me cause they were booked for the day. Three receptionist in the front on their personal phones. Looked real busy.
Andrea Monson: When people are feeling their worse, the customer service fails big time. Especially the front desk. It was as if I was an inconvenience to them.I’m responding to the message below after my initial review:It looks like you have a major issue at your facilities. I’ve read countless negative reviews of the same issues and all you can respond w is send us an email? No thanks. What’s an email going to do? Does your email have time travel? Or will it replace or re-educate your staff?Hard pass. Maybe instead of responding you can improve your facilities.P.S. to those reading this, check out the place across the street. Great reviews. Great customer service. I was seen in under an hour.
Johanna Garcia: Very unpleasant place as they make you wait 40m before being seen and taken to the room to then another 2h before the doctor decides if it's convenient to have you seen. While waiting they are all standing around joking and laughing as if it's a launching time instead of getting patient's seen and out the door.Not sure if it's a insurance situation or first come first serve but I went in at 8am to be told registered for 11:40am to then wait 2h before being seen to then another 2h to see the doctor!!!Unbelievable 🤨
John Smith: i do not recommend this place to you at all the recession girl 12/19/22 around 9:45 she is the most arrogant and rude person i ever saw in a medical office
Liz Garcia: I was turned away and it wasn’t closing time yet. The waiting room was empty. My son could not be seen by a doctor there!! The service desk lady told me to go across the street to be seen by another urgent care and they too turned me away. Unprofessional!! Don’t call your self an urgent care provider and keep a sign up that says you are OPEN!! The doctor picks and choose and closes interesting 🤔 u should close down then!!! Your service is awful and not meant for people u turn away. They send you to AFC you’ll get the same results
Jus B: Why be an urgent care if your going to limit the amount of people seen? Terrible idea for a business/ Healthcare if you are URGENT you shouldn't be allowed to turn people away
TruWisdom NowIEarth: Horrible experience from racist
Adam M: Arrived 90 minutes before closing. Not a car in the parking lot. Not taking any more patients because of a “new system” and too many in already in rooms…. who I assume all walked there at night…. In December. Went to the actually “open” AFC Urgent Care across the street.
Carlos Torres: Called this location and the one in West Springfield a bit after 4 pm to ask if walk-in were still being accepted and was told the wait was 4 hours which puts it past closing so my daughter was most likely not going to be seen. What a coincidence both locations have a 4 hour wait 4 hours before they close, not suspicious at all.
Jay Bahre: Not at all happy with this Medexpress. I called about 10:30an and asked if they were taking walk ins. The girl on the phone said yes so I headed over there from chicopee when I got there I told them who I was and I had just called. Then they went on to ask me if I minded waiting a hour and a half. Of course I said yes I do mind waiting I'm going to die sitting there that long. PIus i shouldn't have to subject all those people sitting there to my chronic cough. needless to say they threw me out. And don't let them tell you it was because I was rude. Believe me I was being nice.
Christina Bailey: Very rude and no customer service skills in the front desk nor have any type of communication skills with their patients what so ever.. highly disappointed..if I could go below one star I definitely would..do not recommend this place at all
steven mckenzie: , I asked how long my wait was. The receptionist told me there were three people ahead of me. Almost three hours later. The receptionist told me to come because I was supposed to wait in the parking lot. I live 6 min away. I arrived, and the receptionist supposedly ited for a call. Aome to me; I asked how long my wait was. The receptionist told me there were three people ahead of me. Almost three hours later. The receptionist told me to come because I was supposed to wait in the parking lot. I live 6 min away. I arrived, and the receptionist told me I had to wait longer because the nurse heard our conversation and decided to skip me. What kind of sense does that even make? I don't usually make complaints but this is probably the most unprofessional run building.
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Urgent care center
3. AFC Urgent Care West Springfield - West Springfield
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· 1090 reviews
18 Union St, West Springfield, MA 01089
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Hennadii Strok: Парковка, туалет в середині будинку.
Ju Cin: They were friendly and Really fast once I got in. There was about an hour and an half wait but it wasn’t the staffs fault. Extra star because I left my beats and Bryan brought them out to me!
Chaz J: Waste of time. Didn't want to drive to my primary physician. Sick as a dog for 10 days and was told it was allegy. So after 4 hours of wait- medications prescribed was not even covered by all three of my insurance. Did not even listened to my lung or heart. Did the doctor go to medical school in the Caribbeans? Never again.
Wil Roman: Alyssa and Bryan were great during my visit! I felt cared for and Bryan certainly made me feel safe about my injection.
Cheryl Patenaude: My husband fell and fractured his thumb an recieved many cuts and bruises. The staff was attentive, kind and thorough. The office itself is well kept and very clean! A special shout out to Bryan who gives a great tetanus shot and manager Jennifer. Thank you all!
Andrew Paul: Worst place ever don’t go here! They are rude and are quick to rush you out.
Brenda Purdy: Jessica went above and beyond for me, she created a solution to an issue and ensured the highest quality of concern, and attention to assist me with a complex situation all with a smile! She deserves a raise/promotion! Thank you!!!
Jacqueline Glasheen: My husband went to this Urgent care with back pain. The service was excellent! He was seen quickly and the staff was extremely friendly and professional. The facility was immaculate! We will definitely be back!
Kristy LaPlante: The care was thorough and timely. Jennifer and the entire staff was a pleasure to deal with. Would highly recommend. I will be returning for any future health needs.
Cathy: Wait time was ridiculous 2 hours. People who came in after me were seen first. Wish I had driven to the Urgent Care I usually go to but this place was close when I got out of work. The only plus were the girls at the front desk .
David Wezniak: In my years in the medical field I have NEVER seen someone act the way the MA did at this location. Falsifying medical reports is a serious problem and when a patient has high blood pressure at the time of visit, you are supposed to record the exact pressure reading, and check it again after the visit. Instead they just wrote a normal reading (after telling me it was much higher!). Then putting a body temp down without actually checking my temp....again, documented a normal reading. When asked pain scale, I reported 6 he documented 4. You have better luck and care at an ER. Thisnplace is a joke
Chelsea Lee: Horrible experience, over the years this place has went downhill. I used to come In get checked in and promptly be called to the back. This time around the check-in process is ridiculous and you make patients do ALL THE WORK. Checking in on a nasty tablet that aren’t wiped down after every patient uses it. Then checking in again on your cell phone?! Absurd. During my visit the computers went down. This making patients fill out ANOTHER form answering the same questions for a third time. All this waiting for 3 hours for me to be told I should probably go to an emergency room. Staff should be well informed enough to make proper judgement on when to send someone elsewhere or let them sit and wait.Will never go back to or recommend this place to anyone.
Eric Niedziela: I brought my daughter in for an ear infection and had a great experience. The front staff was very friendly, and the provider was very kind and professional! Great experience!
Gina Boyer: Always quick and efficient care
Gilberto Otero: Friendly and very helpful. In and out in about an hour. Doesn't get much more express than that. Location is also great. Definently recommend .
Kiki Holmes: Being transgender never did I expect the Dr. To come in and ask what my preferred name was! Amazing staff on hand here, from the front desk to every person I dealt with was a pleasure ❤️
Nomaris Reyes: The front desk ladies are rude I almost got denied medical attention due to not having my insurance card with me when I'm in tears from my pain on top of that even me having insurance info now on file and no copay they ask for my bank card and she said I wouldn't get charged and I did get charged and she said she couldn't help me with that so unprofessional and Inconsiderate
Orion Darkalf: Excellent, friendly, fairly quick!
Brittany Sweet: This is by far the most efficient urgent care I have been too! Everyone is very professional and able to assist all of my family’s urgent care needs !! Highly recommend this practice !!
dean pierce: Very professional and knowledgeable
Steven Acevedo: Great and helpful everybody was great would come back her again
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Medical clinic
4. Baystate Brightwood Health Center - West Springfield
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· 6 reviews
380 Plainfield St, Springfield, MA 01107
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Rachel Rivera: Has on MH that they’re accepting new patients, but when I called they refused to see my 1 month old newborn. I spoke with Sherry who I explained having called about 20 different Peds who all refused a 1 month old new patient. I also explained my son was Frank Breech and needed to be seen for a scan on his legs as well. She put me on hold to speak with someone. She then told me that the practice approved to see him and that I would just have to change his plan to the Be Healthy Plan and call back to schedule his appt (she was going to give me the 28th of this month). She also told me she was going to write a note in the system so when I called back no one would give me an issue. I did exactly what she said and called back 16 minutes later and spoke with a different lady who apologized with a giggle and said bc my son was a little over 1 month that they couldn’t accept him as a new pt and that Sherry was new there and she had given me the wrong information. Thank you for refusing to see my newborn who is 43 days old, you have lived up to your horrible reviews.
Carlos Vega: 3 horas pa una cita 1hora esperando afuera 1 hora esperando la doctora 1hora despues que llega ella omg siempre lo mismo
Hazel Janice: Doctor Rivera is amazing
may mahdy: It’s worst place to go if ur a chronic patient who have a primary doctor there , it’s Closed to impossible to get a hold of the primary care doctor...
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Occupational health service
5. Concentra Urgent Care - Springfield
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· 710 reviews
140 Carando Dr, Springfield, MA 01104
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Edward Guzik: Muched improved patient intake time.Still need to work on redundant intake process... choose between electronic or on paper... thos will further improve efficiency and productivity.
Ali D: I was sent there for a pre-employment physical. I sat in the waiting room for an hour and 45 minutes then I got brought into the exam room and I sat there for another half hour. The physical exam took about 10 minutes and it was a total waste of my 1 day off. Not to mention when they did my eye exam for pre-employment they wrote down that I have 20/20 vision I wear glasses and did not have my glasses on and know for a fact I do not have 20/20 Vision in both my eyes. I could have said whatever I wanted I could have lied about my past history and they would never know the difference. Just goes to show you a pre-employment physical that determines whether or not you're fit for security work police officer work or armed guard work through this company is not trustworthy thank God I actually am in good physical health!!
Igor Furtuna: MA Bailey U. Has an attitude. Her body language makes you feel uncomfortable. She rushes through the vital signs which results in inaccurate readings. Overall the assistant Bailey is unprofessional.
Ron Eddy: The place was clean and they are very careful with personal information and individual safety. The wait is minimal with appointments. The staff from receptionist to the doctors are very pleasant.
Jasmine Evans: Customer service here has always been great clean very friendly and the best part is they fix you!!!
David Castro: I rated Hight concentra that are consius people very professional
Shawn Hopper: I was there for a random drug test,and I was made to feel comfortable,the staff was especially kind and most important the wait was only 20min😊😊😊
Kelli Roth: Always professional and friendly. Follows protocol .
Karen Laramee: Very organized and efficiently ran. Everyone was very friendly and knowledgeable.
Jay Low: I had a time sensitive test that needed to be done and the ladys here where able to get me in and out in a timely manner.. Thank you
Nita Okello: Awesome nurses and doctors. Fast and friendly
Michael Theriaque: Friendly staff and the waiting room duration was under 30min.I had no concerns.
Tim Piela: Forcing someone to wear a mask is simply out of line, and is absolutely baseless. Stop treating your customers so cruel.
jean-marcell pollock: I didn't have an appointment and was still in and out in less than 45 minutes.
James Brown: Check In was a breeze. Very clean facility.The Woman who administered the test was amazing!!! Definitely a PRO.
Jose Pagan: The receptionist are very unprofessional,they are rude and look like they hate their job. The nurses are great and friendly
Brenda Sanchez: Just a long wait but professional and nice
Ricardo Tavarez: Girl at the front desk was rude not helpful at all I had to call my job bcuz there was an issue handed her my phone and the receptionist imm gave her attitude as well I call ahead to make appointment I'm told oh you can walk in I get there oh you need an appointment the place is run with a lackadaisical attitude that does not inspire confidence
John Hundley: Yeah I took too long to take a drug test and on top of it I had to check myself in on my phone which you should have a receptionist for that reason other than that the people were nice
Joe Brooklyn: Vaery niice staff curtisy. Pro
Peter NEWMAN: Professional and knowledgeable staff. Clean environment. Very easy process.
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Urgent care center
6. AFC Urgent Care Springfield - Springfield
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· 1137 reviews
415 Cooley St # 3, Springfield, MA 01128
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Jessica Lemieux: All the staff was amazing! From the front desk, to the MAs and Charity the PA. They made sure my daughter was comfortable even when doing the throat swab. Thank you!
Maridel Bontuan: The staff and dr they assist you right away, there are very helpful to you. I would like to recommend this urgent care to anyone if you are in pain. Awesome visit! Thank you
Philip Hegarty: American family care was very busy but I was able to put my name on the wait list and check in easily from my phone. They contacted me when the wait was approximately 20 minutes until my turn so I returned to the clinic. After a short wait I was taken right in and provided with great care . Everyone who works there is pleasant , makes you feel comfortable and seem highly trained. A positive experience and my issue was resolved.
Neil Campbell: First they were open on Sunday 👏👏. Very efficient registration, I got seen in less than an hour despite the waiting room being full. Excellent staff. Awesome experience.
stephen banting: Very friendly and helpful staff. Prompt and thorough exam and was diagnosed quickly. Great experience overall
Jennifer Marshall: I went in with a referral from an orthopedic surgeon. The surgeon was under the impression I either had a UTI or a serious nerve rupture in my spine. I thought going into urgent care would be fast to get a UTI test done before getting specialized imaging at the emergency room. This location was 5 mins away and the emergency room was over 30 mins away. I informed the staff at the desk and gave them the write up. They showed the PA on staff and still had me wait hours because “it wasn’t an emergency”. I ended up not having a UTI or the nerve rupture, but I did have a herniated disc. If I had the nerve rupture the time waiting for urgent care that should’ve been immediate would have delayed my treatment and possibly left me paralyzed and/or incontinent for the rest of my life.
Eunice Schweiger: The staff was very nice and helpful but the wait time was terrible. We waited over 2 1/2 hours.
Donna Durocher: The most painless stitches I ever got from the beginning to the end very surprised and happy thank you
Stanley Schweiger: The PA and staff were excellent. Having to wait three hours to see them was not. You need.another PA or doctor in the office. Thank you.
Karen Turoczy: The staff here is friendly, personable, and very caring. This is the only urgent care facility I will go to when I am unable to get into see my primary care physician.
Richard Talbot: I will do my best not to have to bother with this place again.
debra youngblood: Service wasn’t fast enough
Michael Burhans: Very friendly staff and very helpful
Erica Figueroa: Charity was excellent and helped us right away with our problem. We will definitely return if needed!
Lori Hebert: The staff was very friendly and Kate was very thorough on her evaluation and super helpful and sweet! Thank you!
Gail Kelley: Everyone was really nice. I went there for an x-Ray, purposely but there was no one there who could do it. The pain meds don’t help AT ALL.
Steve “steve” Potter: They are fantastic
Talyn Rivera: Quick service! Unlike others where we have to wait hours to be seen.
Rita C Krupa: Great help and diagnosisX-ray was available
Dorothy Walker: Awesome PA and staff. Would go back again if I am sick.
Ali Mashburn: Wait time was reasonable and the staff was so sweet!
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Sports medicine physician
7. Medical Express - Springfield
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· 4 reviews
Springfield, MA 01107
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Ahmad Doumani: Great
Tina Fisher: Had to visitor this place with medical problems
Jean Cesar (SATAN): Great atmosphere clean.
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Urgent care center
8. Baystate Urgent Care - West Springfield
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· 46 reviews
3400 Main St Ste 1, Springfield, MA 01107
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Steven Howard: Needed to replace lost ear meds, which would have been available in 5 days, instead was replaced in 2 hours. Thank God. Thank U Baystate 🙏 😇
Heidi Dube: Worst place. Went in for a car accident and because I have a headset since the accident and I've had laryngitis for 3 weeks I had to have a negative vovid test. My symptoms were from totally different things. Also don't ever go there within the last 3-4 hours they are supposed to be open until because the always close early with not one person in the waiting room.
Liz Garcia: What is the point of going to urgent care on 3400 Main Street?? I was told to go there by my kids pediatrician? It wasn’t even closing time and was turned away. If you don’t want to do your job and attend patients then close the dam building because you’re not in service! If you turn people away and I was turned away 3 times on the same day by urgent care walk-in S please don’t tell parents where they can go and drive all over the dam place your ridiculous don’t give resources that are fake and not hopeful!! You are careless and dangerous to health. Practice what you preach repeatedly because you’re lying. Stay closed and don’t say you’re open because you can’t even answer the phone neither.
David Nieves Jr.: Called them after 9AM at least 25 times and they never answered their phone.
Leylaine Lahens: Their website said they close at 5pm. I went there at 1: 46pm, they were already closed.
A.M R.P.: Worst place ever. Today i went with my mom to her respiratory test on the next building. 3300 main st. And clearly she was shaking and short of breath after the test. A very nice Doctor on this facility (3300 main st) told me to go right away to URGENT CARE. Which I did, and right away with me even explain this nurse told me that it was better for my mom to go to ER. Come on was a emergency! Whats the point of me paying taxes for everything plus every year ? For this ?Or what!
Danielle C: Went for ear pain causing a sore throat (no other symptoms) and they refused to see me in person due to the sore throat being a Covid symptom. Offered to schedule a telephone visit and can "prescribe antibiotics over the phone." That doesn't make sense. Blindly diagnosing over the phone without a physical exam is not providing good healthcare. Covid is not new. We are two years + into this pandemic and people should not be turned away for in person care. All that is going to do is force people into going to the ER for non- emergent illnesses.
Michael Weeks: THE SERVICE WAS VERY PROFESSIONAL , DOCTORS WERE EXCELLENT , CARING & KIND & EFFICIENT THEY REALLY HELPED ME WHEN I WAS IN ALOT OF PAIN AND I WOULD TO THANK THEM & WOULD HIGHLY RECOMMEND !!!
Scott Meyer: Go there 2.5 hours before they close and they stopped seeing patients.
Christina: They don't even have a doctor check you anymore. Ridiculous. Got someone guessing what's wrong and prescribing you medicine because of how you answer a questionnaire.
KreativeKitty: I was turned away at 5:58 dr said come HERE to foreign body removal that my visit HERE 4 days ago said wasn't there. Do more harm!
Aaron Weich: Went here at 2:30, they close at 5 and was told their provider was overwhelmed earlier so they aren’t seeing anymore people as of 1:00. Maybe post that somewhere? Its a walk in clinic. Use the boatloads of money you charge to see people to hire more staff and pay them better so you can see patients. Wish I could use that excuse of its too busy at my jobs. They just gave me a sheet of paper for other places and told me good luck. Took a Lyft here for nothing after checking hours online.
Gary Geane: I was refused care on 9/11/21 because I’m not vaccinated. The nurses refused to give me the Dr’s names that were refusing to see me but it wasn’t hard to figure it out. I will be calling the news stations and have already called the main Baystate Health systems.
Bee Lynn: A helpful place in difficult times.The office staff, while understandably a bit frazzled, was kind. As far as the medical staff, they were very nice as well.If you need urgent care I recommend this place.Please remember, we are in the midst of a pandemic, and kindness & patience go a long way. (So does being vaccinated!)
madison picard: The staff here - from the front desk to the nurses to the PA - are SO kind. I cut my finger open and I went to get stitches and everyone was so sweet and accommodating (especially the nurse Ginger!). I went back a week later to have the stitches removed and was treated by a new nurse/doctor whose names I can't remember, but they were just as sweet and quick & easy.
Erin L: This practice is always the best. There are a few local practices like AFC along these lines and they are all pretty good but Baystate has the absolute nicest staff. Usually wait times are a little shorter than the competitors too. Good COVID practices and again the nicest staff around make this the first choice for my Urgent Care needs.
Nicky Patrie: So rude
Alien003 Hydrogen nitrogen: Been here 15 mins and all I see is people lolly gagging and walkingNothing getting done I can’t believe allFolks want to do is sit there and jack there lips without doing anything that’s for a few places in this town of Springfield.. hiring incompetent noneEducated individuals. In times like theseyou want in and out not sit there and be a part of your goofy combo..
Maureen Dunn: Friendly knowledgeable staff..not a long wait..
Lady Williams: I love them great staff baysyate know how TOO fix u back too great health always !!!!
Alyssa Hawkes: Boyfriend came here and they completely dimissed his symptoms and he is now admitted in the hospital. I work for Baystate and I was not impressed at all!!
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Medical Center
9. Baystate Medical Center - Springfield
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· 471 reviews
759 Chestnut St, Springfield, MA 01199
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Waleska Font: No entiendo porque están tan lentos a llamar pacientes de las 8 pm de la noche y todavía no han sido antendidos no entiendo gente con gravedad y dolores fuertes y no los llaman que está pasando en estos hospitales últimamente esperan que le den algo bn grave que se estén muriendo entonces los pasan
MARISSA Surbaugh: One again thank you to the medical team that helped out with our 1 month old son. This is the second time they treated our son with the upmost respect and the one on one with him. Thank you to the nursing staff they always made sure our son and us had what we needed at all times and thank you to the doctors that kept us updated through the process on what to expect and not expect.
Jose Cabrera: Today April 19 came into this hospital with leg pain. I was seen at triage and they told me I might have a blood clot, but yet they have me sitting here for over 8hrs and they tell me I need to sit here and wait. This is insane. You will die here
Adam Wade: understaffed. be patient
David Graves: Our son was transferred to baystate hospital and the medical staff here was amazing and thorough with him thank you to the doctors and nurse who helps us through this process with our new born we would recommend this hospital over any other hospital
wifi ad: Some of the doctors in the hospital seem to be from India recently with a heavy Indian accent. It seems like they might have come here during the pandemic when there was a healthcare provider shortage. This doesn't necessarily mean that these are good doctors. This hospital needs better doctors. Nurses are very nice even though they are from other countries.
Timothy Murphy: Saved my life!!!
Daniel Lynch: I declined everything I could, spent less than 20 minutes getting attention (at the hospital for less than an hour total), it wasn't an emergency, I wasn't in critical condition, my vitals weren't even elevated, and yet was given zero information or choice about my brief treatment then was sent a $7000 total bill. They're not compliant with 45 CFR 180, they intentionally added unnecessary and hyperinflated items to the bill, and didn't take the dispute seriously. I hope the employees that saw me that day get paid over a $1000 an hour, because that's the only way the charges make sense. One Ex: They said I had to take a Covid test, which I tried to decline, then charged $182 for it. Meanwhile they set me loose before even getting the results so obviously it didn't effect the care at all. Just another money gouging method.
Adrian Garvin: Always very courteous and helpful. But that ER maybe too small
Marc Caldwell: The most impersonal hospital ive ever been too. My daughter went into labor and Baystate is where they had arranged to go to. When we got there There was no triage done and her contractions got closer we had to keep asking for assistance from the security guard. After about 45 min someone finally come and got her. We had several family members there and all had to wait in the general er waiting room. There were family or other waiting rooms. Absolutely the worst hospital process ive been through. Throughout the deliverly process there was no way to get any updates. I would never go back there. Find another hospital to go to
Keana Whitfield: I usually hate coming here because of the wait time but I do understand that they are busy saving lives behind the scenes. Anyway I came here because I was having problems with my trach. I was having shortness of breathe and when I made it to the front desk one of the workers immediately saw something was wrong with me and rushed me to admissions. While waiting to be checked in the other nurses also rushed to my attention because I was having a really hard time breathing. They took me to the back and assured me I was in good hands and I was. They did everything they could to control my breathing and I’m so thankful for those ED nurses who acted fast because that was so scary for me. Everyone at baystate is nice and everyone focuses on care. I have plenty of great experiences here but that one really took it up a notch. Thank you 🙏🏾
Zy Benz: Horrible hospital they do nothing
Kayla Moore: Very rude labor nurse laughed at me for saying I have pregnancy gas I will not come here I’ll drive a hour first
Hector Morales: When homey shot me up the folks here sewed me up real good. Ain’t dead yet!
Patrick Gregory: Unfortunately not all trips are born out of pleasure or business. My sister was admitted to this hospital after suffering a massive heart attack. I made the frantic trip home to Massachusetts , dreading every ring of my phone. My sister was critical, requiring a hybrid type of heart bypass surgery. Getting to the point , this hospital was impressive from the attendants who valet parked my truck to the surgeons who saved my sister’s life!!! The nurses in attendance at the Mass Mutual CCU were without a doubt absolutely incredible! Their attitude, professionalism ,compassion and commitment to their profession played a critical role in the successful outcome of my sister’s life threatening condition . My hat is off and my heartfelt thank you goes out to all of them
Katya Ford: Great experience in ER. Thank you everyone!
The Real D Nation: I been in this emergency room since 11 am still waiting to be seen this is the slowest hospital service I have ever seen in my entire life I recommend if your ever in need to be seen go somewhere else worst hospital in Massachusetts I even asked for a doctors note for my job after sitting here for 7 hours and they told me no not without being seen I watched people come in after me and leave already by the time I get seen it will be 12pm and I came here at 11am the way they treat people is horrible planning to file a lawsuit I just sat there from 11am to 733 pm and still never was seeing or given a note stating I was there
Wigwam Luc: Definitely a no star rating. 98 year old grandmother goes by ambulance to Baystate er at 7:30pm - due to a fall. In pain- at 2:30am we are told she can go home vitals all clear - ct scan and xrays are clear as well. I said absolutely not she can’t stand and is in agony- the dr responds oh really? Thats not in her notes. Seriously??!! After insisting they do more scans low and behold- 2 fractures in leg also ankle and foot! Oh but she is fine ! Go anywhere else but Baystate. I need a whole new review for the front desk and security- just as bad.
Jay O: I cannot explain the exceptional job the doctors, RN's, CNA'S, medical interpreters and specialty doctors such as nephrologists, respiratory care personnel have done while caring for my mother. The rapid and professional approach is noticeable. The care, communication and treatment is clear, concise and within the ethical means. From the ER to the 5th fl. (Daly) the treatment has been great. The hospital is clean, the temperature appropriate and environmentally safe. Needless to say, this is the only hospital we consider for my family.
Ahpakach Yo: *Be warn* this hospital will make you wait in the waiting room for very long hours👉over 13 hours without treatment, without seeing a doctor forcing you to leave then send you a large bill for just sitting in the waiting room. This hospital is running an insurance fraud/scam on patient's insurance, BBB should be investigating this hospital.
L C: In ER. Nurses told us no one in ER waiting room getting seen today because they are full. That unless we are dying we aren't getting seen. When I ask for my labs they said i need to wait until a room becomes available which isn't until much later the next day. At least if they released the labs you can make an educated decisión on wether to leave or not. The wait is insane.
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Public health department
10. Springfield Department of Health and Human Services - Springfield
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· 3 reviews
311 State St, Springfield, MA 01105
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Medical group
11. Western Mass Medical Group PC - West Springfield
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· 2 reviews
100 Wason Ave #230, Springfield, MA 01107
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Rehabilitation center
12. Baystate Rehabilitation Care - West Springfield
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· 13 reviews
360 Birnie Ave Flr 1, Springfield, MA 01107, United States
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Hospital
13. Mercy Medical Center - Springfield
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· 279 reviews
271 Carew St, Springfield, MA 01104
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Emergency room
14. Baystate Emergency Medicine - Springfield - Springfield
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· 118 reviews
759 Chestnut St, Springfield, MA 01199
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