Best Medical Clinic Springfield Near Me

Carlos Vega: 3 horas pa una cita 1hora esperando afuera 1 hora esperando la doctora 1hora despues que llega ella omg siempre lo mismo

Hazel Janice: Doctor Rivera is amazing

may mahdy: It’s worst place to go if ur a chronic patient who have a primary doctor there , it’s Closed to impossible to get a hold of the primary care doctor...

joan jewett: Clean facility, nice people..they said they don't do xrays there..had to send me to hospital for one and waiting on results and then they still can't help me..waste of my time and money..which is tight..piece of glass in my foot...they won't take it out

Trish Nonya: Why have appt times if I'm still going to be waiting almost two hours to be seen!?

Elida Gashi: All I can say this is the best urgent care ever. Thank you to every staff member there. Especially the Docs.

Karen Whittaker: I have been here 4 times! The owner by far is the kindest most professional doctor I have ever met. I have always made an appointment online and my wait at there busiest was not long . Well worth the wait. I like all there staff wonderful.Highly Recommend !

Jennifer McArthur: Great Drs and great staff. Could not ask for anything better when your feeling under the weather!

nabeel areiqat: Had a great experience! Great staff and doctor! Only issue is long wait times for walk-ins.

Julia Wagner: I wish I could give more stars.

hasim dekman: i visited the MD URGENT CARE in the west springfield . the place is so dirty and the owner of the place rude with customer and the provider NAME Halah Alsari is a Physician Assistant she told me she is doctor .she is lied and she is so rude and she ddidnt have any experince.i dont recomended to anyone

Raquel Luna: Wonderful!! Caring and attentive staff. Great doctor! Highly recommend!

John Saavedra: To everyone who hasn’t been here yet, I kid you not they are amazing. From the doctors to the staff. They truly care about the patients & are very attentive and listen to every detail.

M.J. Kratoska: Hours are 8-8. Got there at 6:00 and they said they stopped taking patients.

LYDIA SALAS: Every time I had to go here there is always great Doctors & Staff. Wait time too.

Michael Leuchtenburg: Appointments are a game changer. Instead of waiting 3h to walk in I can book 6h out and wait only 20 minutes. Also, I felt that the healthcare staff really listened and asked clarifying questions to get the whole story about my symptoms and lifestyle factors. Next time I need urgent care this will be the first place on my list.

Kelley Whiteley: Every visit here has been exceptional. The staff, nurses, and doctors are always very compassionate and helpful, they listen and they care. We had an issue once when my special needs child had a double ear infection our pharmacy didn't have her antibiotic or the next one the office sent over. I was frustrated and emotional, and my daughter was in pain. Health MD answered the phone for me each time and the doctor himself spoke with me to work it out, he was very understanding and accommodating.10/10 would recommend

Jenni Madison: I visited today with my three-year-old who complained of ear pain. We were in and out of the urgent care within 45 minutes and the medication was available at my pharmacy shortly afterwards. While we were there, they made my three-year-old feel so special. They gave him three stickers and a popsicle and actually interacted with us. The doctor even showed me what an ear infection looks like through the otoscope! Seems like ‘care’ is missing from healthcare these days, so it was very refreshing to finally feel cared for. They made my toddler feel safe and happy. Thank you to the amazing staff! Your professionalism and amiability does not go unnoticed.

Afia AlJanabi: Good service and the most beautiful in this place smiling good experience for me ... I thank them for their beautiful service

Sandy Tardy: I've been here twice and was treated extremely well by staff. But not knowing about appts I had to wait until appts were seen. Didn't know of this change!

Noemi pagan: The Dr. Explains in detail any concerns you have, I highly recommend this urgent care.

Evan Smith: Went in on a week night after 5 PM, out in less than an hour with issue resolved.

Alexander Lamazhapov: So I went there with toe infection and they told me to go to Emergency room. ALL they did was look at the toe and tell me they don't know and that I'd better go to ER. Got charged $200 for NOTHING, would never go there again and would NOT recommend to anyone.

Lorraine Jachym: Once again, Dispatch Health Medical Care to the rescue. Despite the very busy flu season Dispatch Health was timely and professional in rendering expert care in our home.A Godsend to elderly mobility challenged and immune compromised with URI and comorbidities.Thank you to the competent Dispatch team for your excellent care. You make all the difference in care and recovery. L.Jachym

Amy Tanguay: Very long awaited arrival time. Still better than waiting at the hospital and possibly picking up another illness. Extremely friendly and knowledgeable team that came to my home. Made me feel comfortable and explained everything they were doing to me.

Malone Myers: I like it, it was very convenient and take the anxiety out of the way when being in the doctor office. They were very helpful and professional.

Michaela Oteri: Helped me very quickly with my emergency and were kind and responsive! I am so thankful that this service exists so that I did not need to go and wait at the ER for hours!

Raeven Moore: I'm so happy my co worker told me about this! Professional, friendly and efficient. I will be recommending!

joanne leduc: I have used Dispatch Health five times so far; three times for my elderly uncle and twice for my elderly mother. In time, I am sure I will use them for myself. I cannot give enough praise to them for their professionalism, thoroughness, kindness, and convenience. Anyone caring for elderly relatives understands the challenges involved in getting them immediate attention with a doctor and the prep involved in getting them to those visits. My uncle's case required hiring a wheelchair van each time he had to leave home for a doctor visit as well. With Dispatch Health, it just required a call where I answered questions and a home visit followed. My relatives were cared for by Physician Assistants or Nurse Practitioners and I found them to be extremely thorough. In one case, they spent far more than an hour with my uncle, and they even hung an IV to infuse fluids to improve his BP. They also tested his blood, and with my mom they checked her urine and sent it off to a lab. In each case they prescribed needed medication, and I received follow up calls. With Medicare, the cost was minimal; but what was best was the comfort level that my relatives had being cared for in their own homes. I love Dispatch Health! They have brought back a service that has improved the quality of life for people needing medical attention. You don't have to be elderly to use them; it is a service that can be used instead of waiting in an urgent care facility and I can think of a few times I used urgent care for infections that would have been more pleasant/convenient in my own home.

patricia toback: Chris and Alex were very quick responding to my call. They were very sweet to my 95 year old mother and careful to explain what they were doing and what the test results meant.I was very grateful for their assistance

Cristal Bermudez: The best they treated my daughter very good

Pauline Ryba: Fantastic care in your home. Too sick to go to ER, the team comes to your home with everything they need to assess and treat you in your home. I highly recommend them.

LeighAnne Decoteau: "No appointments available the next 2 days" 3 minutes after getting a response there were appointments available today.Their response:1) Call earlier [which the site doesn't allow- it kept telling me the site was closed and try later].2) Call your primary [yep, already tried that]3) Try in person Urgent care [they are not accepting Walk ins].Not very urgent or helpful. And my insurance doesn't cover ER visits so that isn't an option.

elena marion: Very good care. Excellent service with no waiting!!

Linda Weiss: Last Friday was my 3rd visit from a Dispatch Health team. Again, terrific care, attention, & after visit recommendations. I am a person who cannot drive & don't live near public transit. This service is a must!

Judy Marek: I did not feel comfortable driving or siting in a waiting room because I had a frequent productive cough. The PA and her assistant who came to my home were very professional, friendly and concerned. They did a thorough examination of by vital signs and my upper airway, then ordered a chest x-ray, and reported to me within a few hours that it was negative. They informed my PCP, who followed up with me the next day, and i am feeling much better within less than a week. This was a very comfortable and easy way for me to have my mind put to ease. I would call them again if I had another need.

Sara Anne: I don’t even have words…and that is unheard of. Just shudders.

Yael Hoffman: Took 8 hours from the set appointment for them to arrive.but when finally arrived they were very caring and professional.

Dorothy Scully: My doctors office recommended dispatch health and I am not disappointed… I have to say thank you your service is really appreciated

Elizabeth: The Dispatch Health team were PHENOMENAL!! I only wish that I had known about this service sooner! My team was extremely professional, respectful, ON TIME and they were right on the money, when it came to my diagnosis. I only wish that my Primary Care Physician had taken their recommendation, as I wouldn't have ended up in the hospital with sepsis.I HIGHLY recommend this innovative health care service. I will absolutely be using them again, while looking for a new PCP.

Mark Perry: Dispatch health came to my home 2 hours after I called them and they were very very helpful. They took all my vital signs and ran some COVID and flu test. They also drew blood for tick bites. I think they were very professional when they showed up and I would recommend them to anyone that cannot travel

Catherine Young: The medical team was superb. Professional polite and clearly asked the right questions explained next steps as well as what information would be available to my regular medical team. I would highly recommend this service as a huge improvement over having to wait in an emergency room for urgent care,

Cathy Daponde: When 2 professionals came to door, they greeted me and introduced themselves. They proceeded to gather info. And were very through. Assessed me and recommended follow up care after giving me meds to help my breathing. This is 3rd time I've used this service, and highly recommend them.

Maridel Bontuan: The staff and dr they assist you right away, there are very helpful to you. I would like to recommend this urgent care to anyone if you are in pain. Awesome visit! Thank you

Philip Hegarty: American family care was very busy but I was able to put my name on the wait list and check in easily from my phone. They contacted me when the wait was approximately 20 minutes until my turn so I returned to the clinic. After a short wait I was taken right in and provided with great care . Everyone who works there is pleasant , makes you feel comfortable and seem highly trained. A positive experience and my issue was resolved.

Neil Campbell: First they were open on Sunday 👏👏. Very efficient registration, I got seen in less than an hour despite the waiting room being full. Excellent staff. Awesome experience.

stephen banting: Very friendly and helpful staff. Prompt and thorough exam and was diagnosed quickly. Great experience overall

Jennifer Marshall: I went in with a referral from an orthopedic surgeon. The surgeon was under the impression I either had a UTI or a serious nerve rupture in my spine. I thought going into urgent care would be fast to get a UTI test done before getting specialized imaging at the emergency room. This location was 5 mins away and the emergency room was over 30 mins away. I informed the staff at the desk and gave them the write up. They showed the PA on staff and still had me wait hours because “it wasn’t an emergency”. I ended up not having a UTI or the nerve rupture, but I did have a herniated disc. If I had the nerve rupture the time waiting for urgent care that should’ve been immediate would have delayed my treatment and possibly left me paralyzed and/or incontinent for the rest of my life.

Eunice Schweiger: The staff was very nice and helpful but the wait time was terrible. We waited over 2 1/2 hours.

Donna Durocher: The most painless stitches I ever got from the beginning to the end very surprised and happy thank you

Stanley Schweiger: The PA and staff were excellent. Having to wait three hours to see them was not. You need.another PA or doctor in the office. Thank you.

Karen Turoczy: The staff here is friendly, personable, and very caring. This is the only urgent care facility I will go to when I am unable to get into see my primary care physician.

Richard Talbot: I will do my best not to have to bother with this place again.

debra youngblood: Service wasn’t fast enough

Michael Burhans: Very friendly staff and very helpful

Erica Figueroa: Charity was excellent and helped us right away with our problem. We will definitely return if needed!

Lori Hebert: The staff was very friendly and Kate was very thorough on her evaluation and super helpful and sweet! Thank you!

Gail Kelley: Everyone was really nice. I went there for an x-Ray, purposely but there was no one there who could do it. The pain meds don’t help AT ALL.

Steve “steve” Potter: They are fantastic

Talyn Rivera: Quick service! Unlike others where we have to wait hours to be seen.

Rita C Krupa: Great help and diagnosisX-ray was available

Dorothy Walker: Awesome PA and staff. Would go back again if I am sick.

Ali Mashburn: Wait time was reasonable and the staff was so sweet!

Jesus A. Ruiz: words cant begin to describe this facility. First and foremost the upmost respect and professionalism i have ever experienced kind attentive and the staff is simply amazing. The doctors are amazing as well

Gulnara: Good staff 👏 thank you very much doctors, I had my teeth cleaned and I really enjoyed it ☺️

John Smith: stay away from this clinic by far it is the worst experience the secretary thinks they are a custodian in a prison. They are rude, rude, verbally aggressive, and schedule an appointment without your permission. They want to impose an appointment without my consent

Katherine Howland: Quite literally the worst healthcare practice to ever exist. I would give 0 stars if I could. I have watched my dad go through HELL and back with these people. They are impossible to reach, we have been told numerous times that the providers only fill prescriptions 2-3 times a week therefore your request will sit for days before it’s ever looked at. Even his pharmacy says they cannot get through to anyone ever. We’ve now experienced 2 times in a row where the wrong prescription is put in & when I called the first time, the pharmacist admitted that the provider pushed through the wrong version on “accident” because it auto populates for the other version. Issue was finally resolved days later after having to call and follow up 3 times. Now i’ve called the 2nd time once that prescription was empty to get it filled again, when once again the wrong one was sent in. This morning the response “oh i’ll talk to the provider about it Monday there’s nothing I can do” and that was after the PHARMACIST tells me “I don’t understand they're basically the same thing is there a reason he wants the other one.” When the pharmacist at Walgreens and any person with half a brain knows they are not interchangeable and it is not good to just go back and forth between fast acting / slow release. So now we’re going 3 days without insulin because the provider doesn’t pay attention and will just push through whatever is on the screen.You are not a patient here, there’s no regard for health and wellness. If you actually want timely attention and you are someone who has multiple prescriptions I do NOT recommend caring health center. Maybe if you are someone who just goes in for a yearly physical and takes no prescriptions, but even with that I would proceed with caution.

David Reddy: Tried calling 3 times today. It takes 20 plus minutes just to get ahold of an operator to just be transfered to a voice mail. Does not appear that anybody actually works here or cares about this business.

Alvilda Sophia Anaya-Alegría: They really are caring dentists and their staff.

Anish Ramdam: Front desk staff were really rude and disrespect 😤

Julie Goodnough: Dr sabaz is rude unpleasant and unprofessional this is the second crown I've tried to hpapve done it has fallen off 3 times the second time she was more involved with making jokes for her students then fixing my tooth and when it fell off the same day and I came in again she started yelling for not having I t and refused to put one back on leaving my tooth exposed

Alana Audet: Every time I schedule an appointment they cancel seems like they get confused with patients and names a lot very dis organized and very rude employees. This is not how health care should be do better

Ethan Hoyle: Very unorganized, doctor and receptionist were both rude to me on my first visit. Parking is a mess too. I do not recommend this place to anyone who actually needs good help.

Yamiliee Rivera: La señora del laboratorio tratando un bebé como un animal para sacarle sangre si no tiene el amor y la comprensión para trabajar con un niño que no lo haga más … pésimo . De la pediatra no me puedo quejar lo siento

the browns: Absolutely not good service at the pharmacy on Main St in Springfield MA. Insulin dependent, and pharmacy closed at 3 pm , and so I have been asking for the transfer of my Prescription from the Caring Health pharmacy located on Main St in Springfield, to Walgreens on Summer Avenue in Springfield MA. For almost an Hr .now . This isn't good business 😕 I am not satisfied; it's almost Cruelty if not unhealthy especially considering this is a pharmacy . I do not wish to continue service with suchlike Atmosphere 😒

Xo Stephany: They Don't Care About Your Health Issues It Is Not Helpful, Poor Actions ,Poor Job They Not Not Gonna Do Nothing To Help You At All. Selfish!!!

Will Staples: The only reason I go to this practice is because it's the only option given to me by MassHealth. My primary care physician has been changed four times in as many years because their turnover rate is so high, and each time I was not informed until I was denied Rx refills by my new doctors. The receptionists are rude, distant, and not helpful in the least.I have called Caring Health four times this week alone for a refill after being off my meds for two weeks; the first three calls went to machine and were ignored with no indication they were even heard, and the fourth told me they'd call me back with a time for an appointment and then never did. I will be forced to go in person to demand an appointment.Every employee at Caring Health should be ashamed of their practice's unprofessional operation. No other practice has made me feel so unvalued even as they hold my health in their hands. The name "Caring Health" is a sick joke.

ranju Tamu: Horrible experience .my mum usually goes Main Street for appointment ,today we went there and they send us to summer ave and front desk lady said ur appointment is not here it’s on Main Street again and send us back saying she is not here.it’s already late and we missed the appointment later doctors call us saying she is in summer ave waiting for us.then why front lady send us back ?it’s waste of time and they make us run and waste our parking fee.super mad 😡 they don’t have good service.

Mena Tiwari: Thank you Christine Ndissi, I have visited caring health many many times but as soon as you assign for my in-law I feel they start feel very happy. You have feeling of care, respect and very start forward love ❤️ it. and thank you Roshni for amazing support.

Roberto Moulier: Worst clinic in Springfield staff members are rude giving people attitude and they expect people not to give them an attitude I've been having problems with them since I got to their clinic they should fire all their staff members and put more kinder people

Samuel Hernandez: Really good and friendly staff

Tameika: Medical assistants are super rude. You literally have to leave messages all week for refills or any kind of care. This whole office is a joke to every other medical professional. When I mention caring as my pcp the general response is an eye roll. Quite frankly if you’re so overwhelmed by the amount of patients that you have that you can barely provide them with substantial and efficient care, then why do you keep accepting patients?Edited to respond: While I appreciate your response, and I will be speaking with Lorna, they have decided to drop my husband as a patient right before a surgery. “Caring” is an ironic name for your establishment.Edited to update and advise: After speaking to a lawyer, if half of these reviews are true, a lot of people have a strong case for medical negligence...

Jacob Velez: They suck

Kiara Garcia: Horrible servicio van varias veces que me dan cita y me la cancelan a ultimo momento,hoy tuve otra cita que me llamaron en la mañana a decirme que me cambiaron la hora y llego alli y me dicen que el dr no esta y el otro dr que esta estaba lleno! Solo me hacen perder el tiempo ahora a buscar otro doctor

JELITZA IRIZARRY: SOLO QUIERO DECIR QUE ME ENCANTA IR A CARING HEALTH CENTER EN BOSTON RD, EL DR. BRIAN BEAUVIS ES BIEN PROFECIONAL, AMABLE Y SIMPATICO. EL CONTESTA CON PASIENCIA TODAS MIS INQUIETUDES Y ME BUSCA LA AYUDA NECESARIA PARA LO QUE NECESITO PARA MI SALUD, YA QUE SOY PACIENTE DE FIBROMIALGYA. Y SU STAFF ES FENOMENAL EN ESPECIAL CHRISTIAN COLON EL ES MUY AMABLE Y MUY PROFECIONAL EN SU TRABAJO, NUNCA TIENE UN NO POR RESPUESTA CUANDO SE TRATA DE AYUDAR. Y LO CONOSCO DESDE QUE LLEGUE A VIVIR A MASSACHUSETTS QUE SON YA COMO 2 AÑOS Y DESDE ESE DIA SIEMPRE FUE PROFECIONAL Y NUNCA HA CAMBIADO EN ESO. LAS ENFERMERAS MUY BUENAS Y AMABLES Y POR SUPUESTO EL LUGAR MUY LIMPIO Y ORGANIZADO. GRACIAS A TADOS POR SU GRAN LABOR Y ESFUERZO.LOS QUIERE MUCHO SU PACIENTE JELITZAGRACIAS, GRACIAS 💕

Carlos Gonzalez: Buen servicio del doctor Brian y enfermera intérprete,,,, ChristianSuper agradecido de ellos por su servicio

Mariel Batista: Brian is wonderful Dr with my uncle ill appreciate everything he do very care about him...

Regal Randy: Was hung up on twice just trying to get to the correct department and when I called back the third time was given attitude. "Ugh whatever" should never be a professional response, let alone a medical professional. I've seen a lot of false and fake positive reviews for this place but have yet to see anyone treated well. The staff is abhorrent except for Jackie who is the only polite staff member they have.Edit: I called back and was verbally berated and hung up on twice by the same lady. Why tell me to call back if I'm just going to have to speak to this heinous 'woman' if you can call her that.

addam wolff: I am utterly frustrated with the lack of follow up, unresponsiveness, and difficult reception staff. 4 months after spine surgery, I’ve called every two weeks, and have had zero follow up. Delays in communication cost me months of unnecessary pain prior to surgery as well. The doctors are decent, IF you can get to them. I’m filing a complaint with the attorney general.

Sterling Archer: Was required to see a doctor after trip to ER for a follow up. This was the most unprofessional lack of service I've ever had the displeasure to experience. I will be immediately switching service providers due to Liz, a receptionist with attitude problems and general lack of cognition. She has control issues and tries to gatekeep patients from seeing doctors and should not be anywhere near the medical field. She asks questions, doesnt listen to the answer, proceeds to continually ask the same question and then either disregards you answer entirely or talk over you to assert her dominance like that of a feral beast. I also would prefer for the appointmwnts that they give to be accurate. If im given an appointment at 8:30 i would prefer the people to be on time instead of being told to return at 10. Then when returning at 10 i would like a human cognizant of remembering a patient instead of foaming at the mouth barking about how its not her job to to care for patientsRepulsive, repugnant behavior.

Jonathan Rodriguez: A couple of my family members, including myself, go to this office to be seen by Dr. Brian for a couple of years now. And we can definitely say that everybody in this office makes sure that we get the care that we need and pay close attention to our health and our needs. Which makes us feel like we are being taken care of by people who actually love what they do, and by people that care for us rather than feeling like we are being seen by people who are just there for the money and people who dont really care. They treat everybody with love and respect and will always make sure that we leave with the information that we need to take care of our health and stay healthy. They are definitely a place we would recommend others to visit.

Carmen Martinez: I love my doc Brian and the whole team at my clinic .

Mark Braica: I have personally received great care here. Brian (the PA) is fantastic, knowledge .and truly cares about his patients! Staff is also kind and caring!

G C: I have never met such a rude and incompetent nurse practitioner. Sushma should not be able to interact with patients.

Katherine Santiago: Best Clinic ever my kids and myself have the same exact position they are wonderful family practitioner and I wouldn't change them for the world if you happen to go to the one on 860 Boston Road dr. Brian is a wonderful doctor great with children as well as adults

Amanda Graziano: Kind and thorough staff- wait was very long 2.5-3 hours

Mariel Castro: First time here and I didn't like it at all they last a long time to attend and there were almost no people, when I came

Barbara Carr: Did not feel comfortable when I entered the facility. The clerk at the front did not look at me when talking. Didn’t wait long to long to be called in, but it took forever for the PA to come in and look at me.What really surprised me was supposedly she prescribed me medication. She did not specify she was going to prescribe me anything so I didn’t look at the notes that were given to me right away, but when I did, it says she prescribed a medication which was not sent to my pharmacy.

Jessica Cook: Dr faisel was rude and annoying. They need better doctors. He basically told me to lie about my health issues. Apparently he thought I over shared. Insane! I know, same thing I thought.

eric finch: Worst place ever it's like going to the er, and they don't even have a lot of people waiting

Jill Hartnett: My experience with MedExpress was excellent. I was moved right through the sign in process. Diagnosis was correct.

Tony Manuel: Waited over 1 hour for drug test and still here waiting…not even busy definitely do NOT recommend this place..

Nicolette Cimino: Front desk staff was very helpful and friendly. The doctor I spoke to (Michelle) was very caring and explained everything to me with my diagnosis.

K1nG5n0w: I decided to come here because I was having flu symptoms and on and off fever for 2 days. It was 2pm parking lot was empty and no one in lobby. They told me they couldn’t see me cause they were booked for the day. Three receptionist in the front on their personal phones. Looked real busy.

Andrea Monson: When people are feeling their worse, the customer service fails big time. Especially the front desk. It was as if I was an inconvenience to them.I’m responding to the message below after my initial review:It looks like you have a major issue at your facilities. I’ve read countless negative reviews of the same issues and all you can respond w is send us an email? No thanks. What’s an email going to do? Does your email have time travel? Or will it replace or re-educate your staff?Hard pass. Maybe instead of responding you can improve your facilities.P.S. to those reading this, check out the place across the street. Great reviews. Great customer service. I was seen in under an hour.

Johanna Garcia: Very unpleasant place as they make you wait 40m before being seen and taken to the room to then another 2h before the doctor decides if it's convenient to have you seen. While waiting they are all standing around joking and laughing as if it's a launching time instead of getting patient's seen and out the door.Not sure if it's a insurance situation or first come first serve but I went in at 8am to be told registered for 11:40am to then wait 2h before being seen to then another 2h to see the doctor!!!Unbelievable 🤨

John Smith: i do not recommend this place to you at all the recession girl 12/19/22 around 9:45 she is the most arrogant and rude person i ever saw in a medical office

Liz Garcia: I was turned away and it wasn’t closing time yet. The waiting room was empty. My son could not be seen by a doctor there!! The service desk lady told me to go across the street to be seen by another urgent care and they too turned me away. Unprofessional!! Don’t call your self an urgent care provider and keep a sign up that says you are OPEN!! The doctor picks and choose and closes interesting 🤔 u should close down then!!! Your service is awful and not meant for people u turn away. They send you to AFC you’ll get the same results

Jus B: Why be an urgent care if your going to limit the amount of people seen? Terrible idea for a business/ Healthcare if you are URGENT you shouldn't be allowed to turn people away

TruWisdom NowIEarth: Horrible experience from racist

Adam M: Arrived 90 minutes before closing. Not a car in the parking lot. Not taking any more patients because of a “new system” and too many in already in rooms…. who I assume all walked there at night…. In December. Went to the actually “open” AFC Urgent Care across the street.

Carlos Torres: Called this location and the one in West Springfield a bit after 4 pm to ask if walk-in were still being accepted and was told the wait was 4 hours which puts it past closing so my daughter was most likely not going to be seen. What a coincidence both locations have a 4 hour wait 4 hours before they close, not suspicious at all.

Jay Bahre: Not at all happy with this Medexpress. I called about 10:30an and asked if they were taking walk ins. The girl on the phone said yes so I headed over there from chicopee when I got there I told them who I was and I had just called. Then they went on to ask me if I minded waiting a hour and a half. Of course I said yes I do mind waiting I'm going to die sitting there that long. PIus i shouldn't have to subject all those people sitting there to my chronic cough. needless to say they threw me out. And don't let them tell you it was because I was rude. Believe me I was being nice.

Christina Bailey: Very rude and no customer service skills in the front desk nor have any type of communication skills with their patients what so ever.. highly disappointed..if I could go below one star I definitely would..do not recommend this place at all

steven mckenzie: , I asked how long my wait was. The receptionist told me there were three people ahead of me. Almost three hours later. The receptionist told me to come because I was supposed to wait in the parking lot. I live 6 min away. I arrived, and the receptionist supposedly ited for a call. Aome to me; I asked how long my wait was. The receptionist told me there were three people ahead of me. Almost three hours later. The receptionist told me to come because I was supposed to wait in the parking lot. I live 6 min away. I arrived, and the receptionist told me I had to wait longer because the nurse heard our conversation and decided to skip me. What kind of sense does that even make? I don't usually make complaints but this is probably the most unprofessional run building.