Best Mailbox Rental Service Springfield Near Me

Maureen Blanchard: I just had to leave a review after getting the best customer service here in West Springfield. I witnessed a rude customer giving the staff a hard time and it was upsetting to watch. This staff is so patient with the public,especially a gal named Tiffany. Very impressed how she handled a tough situation! My packages are always shipped quickly and I am always treated with a smile. Highly recommend this location!

Marie Nathan: Friendly personnel, great customer service. I have been going to this store to do my Amazon returns and it always has been a very easy, In and out process.. Highly recommend this store .

sharlene howard: I normally go to the store in East Long meadow but have waited in line for over half hour to have my transaction take place. Now I have tried the west Springfield store which was an absolute delight. I walked in and was greeted professionally and efficient. Being in the customer service profession, I am very critical as to how I expect to be treated . Five stars to this group of employees.

NANCY: I frequent this UPS store on Riverdale Road at least a few times a month and it's about time I write a review for the awesome staff at this location. I have been in numerous times and I have witnessed how rudely the staff is treated by a large portion of their clientele. The staff is just trying to do their jobs. Tara, Shawn & Tiffany go above and beyond in providing excellent customer service! They take the time to explain to customers how to properly pack their returns and also advise that the instructions are provided in their emails as well. I go to this location because of their superior customer support. They're always very friendly- service with a smile. Keep up the great work! Great job in keeping your composure too. Please be kind to these hard workers. Thank you!

Laura Tondera: Great service!

Shelly Decoteau: I will go out of my way to use this store! I have always found them to be extremely helpful and efficient! I have returned Amazon purchases several times. The first time, it took a bit longer because I had not really reviewed the process, but now that I know it is a quick, convenient and efficient trip and I’m getting to know the ladies there pretty well, since my amazon satisfaction reviews are a whole different thing!! Thanks for being so helpful!

Maria Pelchar: Great customer service. Clean and friendly staff who took their time to answer my questions

Heidi Mendes: Two women extremely rude. I walked out crying and the Burnette shoulder length hair laughed at me. I just got out of the hospital - my best friend died, I asked for help on two pair jeans that were the same retrieved the codes - but was very rude. I know these pass two years have been tough but this does not give anybody the right to laugh at a crying woman. I will never return. Just look at the reviews of this place. How can this place keep operating - they are terrible to their customers - they will get it in return - karma goes around, but would it not be nice just to be kind while doing you job?

Johanna Guillen: Siempre buen servicio y calidad.

William Pepper: Even with two customers ahead of me, we were all back outside in a few minutes.

K T: WARNING: RUDE & CHARGE $2 to tape your Amazon return! TAPE BOX BEFORE YOU GET THERE! Employee cut my tape open without my approval and did not retape it! STORE OWES ME $2 NOW! I will never buy another item that requires return at the UPS store. Wish when I called they said WE WON'T HELP YOU WHEN YOU COME IN AND PLAN ON BEING TREATED DISRESPECTFULLY- I would have gone somewhere else. Did a return at a UPS store in Florida and they taped the box after verifying what was being returned all while being nice and polite. BTW THEY AREN"T SHIPPING TO PUERTO RICO anymore and asking why apparently SET the employee off!!!! UPS needs to step up here as they are hurting the brand!!!

M R: The 2 females that were there today were extremely rude. (12/20/22 1:30pm) ITS NOT WHAT YOU SAY, ITS HOW YOU SAY IT! And can’t blame it on the “rush of the holidays” cuz there were only 3 people there the 1st time I went and 2 the 2nd time. Being polite doesn’t hurt anyone! No need to snap at people for asking a question or not being familiar with a simple amazon return! Or like the guy in front of me who needed to have a shipping label printed. He walked back out with his package cuz of the attitude he was given. Or the female with the broken English accent that went to show her QR code & was given attitude without even being greeted cuz the tape to reseal her package was broken. How about treating others with RESPECT and saying things nicely.

Theresa J: They are always helpful kind and joyful. When they are in a bad mood it’s because of a belligerent customer who won’t take no for an answer..

Trish Baez: Went to drop off 2 items being returned to Amazon. Said no package or box required. There were 2 items, same saller, to 2 return codes. The girl only scanned 1. I asked her and she said there is only 1 package, that is how I received 15 minutes ago! Just scan both codes. After trying to explain to her I simply took the Items out of the envelope and threw it away. She then scanned the other code and asked where my packaging was. Not needed I saidand walked out. They are very very rude there and lack any common sense. Won't be back.

Amanda Badura: They were very busy, but I received great customer service, and I was in and out. Thank you all for being so patient and courteous. I appreciate you all. Thanks again.

Tariq Faridi: My package was fully packed. I just needed maybe 4 inch piece of tape for the package today beflre shippimg, 4 INCHES, and Diane at the front desk said I need to pay $2 for it. She said I have a QR code for return so customer has to package it fully otherwise they'll charge 2 dollars. My item was fully packed,, I just needed a 4 inch piece of tape. I asked to speak to a manager and she said manager is not here, and the other person there also said it's a policy. They clearly lack common sense , to make exceptions in certain situations. I have shipped alot of things because of my business from UPS and I was never asked to pay $2 for a tiny piece of tape. I asked her if she can just put the tape today and Noelle that I know I will make sure it's fully packaged, but she didn't accommodate. Next time I'll choose PICK ITEM from my hiuse for Amazon returns instead of me dropping it off. Not visiting this UPS store, they can come to my house.Dear owner, my item was PACKAGED AND SEALED. I just needed a 4 inch tape, and it was right on the table which she didn't let me use. I even told her I didn't know about this policy in the future ill make sure it's fully sealed. I have a business and have policies too, but I let my employees use common sense and focus on customer service.

M B: Nobody answers the phone. It doesn’t matter what time of day it is, no one will answer. I live more than an hour away and need to know if there’s anything in my mailbox before making the drive out. I regret buying a mailbox at this branch.

Mike Coffey: Wanted to charge $101.00 ground to return something that cost $14.95 for express ship to me

Meagan Derbyshire: Diane at UPS provides the worst customer service I have ever encountered. The fact that tape is not offered to secure a packaging label is also disgusting

Jose Hernandez: Went in 7/5/22 and had a good experience the lady and the gentleman took care of me fast and very helpful on my returns thank u 💪💯

S K: Stopped by to mail a package, as I often do! I love this neighborhood post office, and I think its severely underfunded for the need it serves in the community. I love seeing the familiar face at the counter when I stop by!

Caustic Snowman: 45 minutes on the phone only to get hung up on while trying to get a package avoid usps at all costs

Nitza Rodriguez: On Saturday I was supposed to get my stimulus check,I got my email and everything but never see the mail man or get any of my other letters that I was supposed to get.I hope I get my letters and check ASAP cause I will look the the biggest attorney that’s Massachusetts have,I swear,this people can be serious with there job

Xavier Delisle: I’ve had two packages there since the 17th and it is now the 24th. My packages have gone through numerous post offices for its delivery across state lines, and then it hit Springfield and completely stopped it’s route, they should’ve been delivered 3 days ago, and normally something like this would be fine but nobody is notifying me of a thing, there have been no warnings, and if I may say this is quite the anomaly. I’d travel there but it’s 4 hours out of my way.

James Waddell: Service is allright.

Mr. Carniceiro: They never pock up the phone. I have yet to get a hold of anyone and i left a voicemail. I just have a simple 2 minute question but i guess they get paid so much they feel they can neglect their duties.

The Patriots King 9-4: This branch is bad as the branch on 01152 zip code or worse cuz my package past by this post office branch and they bounce it back to the wrong place

Ahmad Doumani: it's ok

Alvilda Sophia Anaya-Alegría: Just kind and generous.

PSYVIENTX PsybientalAudion Studios (studios): Very nice people, decent prices and my personal and business favorite shipping service!

Elaine Lamson: This post office location has odd hours and closes for lunch.

Anthony “BigDaddy” SmittySmith: Easy to get too

David Sanborn: The people at this station have always been pleasant and most helpful. They deserve more help from the main office, like supplies of stamps and certified mail receipts and green return receipts.

Ron King: My lord just plain terrible not even worth a star and this is what I served for.My country tis of thee.

Kim: Honestly this has been the worse experience I've had with a company/government office. I sent information to the US Social Security Administration back in January 2015. It was return receipt. It's been sitting with the post office since then saying it's in-transit/delayed. What the hell does that mean? And how can it be in that status for that long? Once I found out the status I tried to file a case in February but haven't heard from anyone until today. In addition I tried calling the USPS to speak with someone and that was a nightmare. I opted for the call back option so I didn't have to sit on hold. The first time they called back it gave a busy signal and hung up. So I called again and opted for the call back method again. This time I did speak with someone. She wasn't very courteous. She asked for my phone number and I said 'You just called it' but she told me it was automated and that she would give me her supervisor. I didn't even ask for that...I was on hold for 7 minutes before the system hung up on me...again.I am doing all of this for my mother so she then tried contacting the local post office in her town and they saw the case I filed. They said they would get back to her within 24 hours. No one called back.How difficult is it to keep up with mail that is supposed to be tracked and in a computer system? Their customer service really sucks.After more digging it appears the address given to me for the Social Security Administration was an old one so I don't believe they are there anymore. What I don't understand is why the letter was not returned back to the address listed on it? Isn't that the purpose when the mail is undeliverable?If companies had their customer service and ran their business the way the post office does they wouldn't be very successful.Extremely disappointed customer!

Lissette R: It does not open at 8:30, or at least the person today did not wanted to open at that time and it was very rude. The main door does not even have the time that the store opens, I am really not coming back, I called the west Springfield office and they open at 8:30 am like everyone else.

Brenda DeLeon: The man there is so rude.He always says he don't have the wax envelope.But before there where two women there and they always have them.He is racist and rude.

Solimar Rodriguez: If I could put Zero stars I would. By far the worst experience I've had with trying to simply deliver a package. An older white guy was extremely rude from the moment I asked for help. Didn't want to weigh or provide any service and was rude the whole time. Prior before helping myself, he was rude to another Hispanic customer. Don't waste your time unless you feel like arguing.

Luis Ramos: Tremenda por queria de servicio .

Kathleen Rivera: I'll try to call severe times, im wait for almost 2 hrs...and nobody answer.

John Rhoades: 80% of the time I'm supposed to get a package, I get a "Sorry we missed you!" slip instead. They never actually knock or anything. They ignore the slip when they come back and I've signed it and checked "leave package here" or whatever it is. They always tell me my package is at the main post office when I go down with the slip. It never is. For some reason they think my house is on the main office's route. It isn't. I end up going back and forth between the two for two hours, and finally they decide it must be out for delivery, regardless of whether I've asked them to hold it for pickup. This exact scenario has destroyed at least 20 hours of my life. It's almost farcical.Yesterday they delivered a package to someone else at my house, but didn't deliver the already one day late overnight delivery I really need. Instead the tracking was marked "could not get to front door, mailbox, or driveway". Insane.

Brenda Grabowski: This branch doesn’t even deserve 1 star. This morning, the desk clerk opened the doors at 8:08- no sense of urgency- they are terrible and I try to avoid at all costs. They are also the rudest employees I have ever come in contact with.

Carolyn Otero: Awful there's emely Who is a great person and hard working but the other woman who terrible puts the mail on the wrong boxes and plus when I went to look for my check from my job i receive it every other Friday's and wasn't there' comes Monday I had to hold the line on the post office and made her look for it wanna know where she found my hard earned check in the lost and found box and cs I got mad and made look for it

Jalisa Smith: Rude !!!!! You ask they to see if your package is there and before you can get the full name out the lady say nope isn’t not here she doesn’t check she just assumes

Maria Torres: never answer there phone.

Celia Beth: This office has been closed for years.

Rachel Sherman: It's a post office- patience is key. Try to avoid peak times or else the lines will be outrageous.

Kim: Honestly this has been the worse experience I've had with a company/government office. I sent information to the US Social Security Administration back in January 2015. It was return receipt. It's been sitting with the post office since then saying it's in-transit/delayed. What the hell does that mean? And how can it be in that status for that long? Once I found out the status I tried to file a case in February but haven't heard from anyone until I just received a "formatted" response. In addition I tried calling the USPS to speak with someone and that was a nightmare. I opted for the call back option so I didn't have to sit on hold. The first time they called back it gave a busy signal and hung up. So I called again and opted for the call back method again. This time I did speak with someone. She wasn't very courteous. She asked for my phone number and I said 'You just called it' but she told me it was automated and that she would give me her supervisor. I didn't even ask for that...I was on hold for 7 minutes before the system hung up on me...again.I am doing all of this for my mother so she then tried contacting the local post office in her town and they saw the case I filed. They said they would get back to her within 24 hours. No one called back.How difficult is it to keep up with mail that is supposed to be tracked and in a computer system? Their customer service really sucks.After more digging it appears the address given to me for the Social Security Administration was an old one so I don't believe they are there anymore. What I don't understand is why the letter was not returned back to the address listed on it? Isn't that the purpose when the mail is undeliverable?If companies had their customer service and ran their business the way the USPS does they wouldn't be very successful.Extremely disappointed customer!

VaChaen Seymour: Only useless people working here.

Alfredo Sanchez: Email sent everyday of all mail I should be getting but mail carrier does not deliver. Has happened numerous times and has pushed back a meeting I have scheduled this morning with documents that shows that I was suppost to receive yesterday and did not get and guess what? Post master of Springfield, MA (Main Street) have NO EMAIL CONTACT to address this issue. Im sure this will NOT get far based on the previous ratings & comments but just wanted to make everyone aware of how your tax money is being used. You do better driving to where the mail is coming from to get your mail yourself.

Marcus Stimage-Norwood: These people lost government documents that were supposed to be held for me at their facility and them nobody follows up.

johnny vega: They opened late this morning. Woman was bothered to be at work. Horrible customer service. Not one smile . Extremely rude when asked if I was going to get my $0.80 of change after my money order that I never got back. Never will return again after this horrifying experience

Jesse Taylor: This is the worst USPS I have ever been to. I sent a certified letter with legal documents in it last week. It was supposed to be delivered to a location that is under an hour away from the USPS. I signed up for updates to keep track. I got an update that said it was leaving the Springfield USPS and was heading for Hartford, CT. When I checked it later, it was in Albany, NY. When I checked this morning, it had arrived in East Schodack, NY. (I have never heard about that town in my life.) I printed up and filled out a form to get my money back and brought it in with my receipts from the post office, including the certified mail. The woman I spoke to said they don't give refunds. I pointed to the form on the counter, which I got from USPS.COM, and said, "This form that I got from your site says you do." She snapped at me, "We don't give refunds." I asked her if they didn't, then why did I find the form on their site. She repeated, "No refunds." I said, "Thank you SO much for being part of the problem. You're doing a GREAT JOB!" and walked out.I will never step one foot in this post office ever again. They don't have any clue of what they're doing at all and they couldn't care less about providing good service. #shameonthem

remzo krantz: I’ve been renting a P.O. Box for 22 years never had an issue with this till about two years now I haven’t been getting my bill to paid my P.O. Box and my mail is being returned 😡😑😫

GEORGE GG: Amables el personal

Zachary Ciano: Literally only came in for a Passport renewal. Waited in what seemed to be the line for the people doing passports before being told we had to get sent back to the same line as people doing their packages. After probably 40 min of waiting in line just to be seen, we are told that we need to go back to the original line we had waited in. Completely ridiculous communication that just sends people on a goose chase. What should have been a 15 minute task took about an hour and a half because these lazy employees don’t even know where they are working. If you can, go somewhere else. This place is the absolute worst.

Isa Traverso: The customer service I received today from Juan Cabrera and Rosa exceeded my expectations. The USPS is fortunate to have these two employees. I am very grateful for how the passport process for my kids went with their help. Rosa is a role model to her 4 kids. Gracias. Both fluent in Spanish. Wow.

Cheryl Bonner: No lines inside!!

sunny long: Very nice ladies very good service

Afro Vibes: Worst Post office ever in the world. Only one person work in the line, and more people waiting for the service.

B STIZL: Worst Post office ever. I had a package that was supposed to be delivered today. Amazingly it went back to NJ where the sender is. This is the 3rd package that has made it to Springfield and I am in RI. Then gets routed other area than RI. Geeat to see I bailed you out. To ask for more money and extended shipping. The post office in Springfield is the worst.

Juan Colon: Es muy bueno y ayuda a las personas

alison m: ive called many times and they would pick up and hang up each time. when i called back to back they would just send me to automated voice messages. i had an appointment to take passport pictures and drove an hour and a half to get there and the only woman that can take pictures wasn’t there, and they didn’t let us know ahead of time.

Kid Dark: Just terrible at bring mail on the day it was supposed to be mail

Nayla C: Some of the staff are very rude and took forever

Betsy Rosado: The worst USP EVER!!! Most of the workers there are miserable and treat their customers just as miserable as they are. Very rude with attitudes, ALWAYS. Its disgusting the way they treat their customers. They have no customer service skills. I have decided to take my business to Staples where they’re very polite and nice.

Roxane Sanders: Not getting my mail. I have informed delivery so I know what is in the mail I am missing important documents. Please do way better then you have been. I WANT MY MAIL!!!!! We don't have a regular mail person. WHY!!!!!!

Amanda Harvey: They've always been very helpful to me!

Linda S: This is the best UPS store I've been to. Staff is always friendly and helpful. I'm usually in and out pretty quickly. They are great here and very patient.Edit: just read some of the other reviews and the low reviews mostly have to do with UPS delivery trucks, not this store itself. I've been here probably 20 times in the past couple years and they've been nothing but great.

Stephanie Greenberg: The staff is absolutely fantastic and incredibly patient with everyone! They are also very helpful and very knowledgeable!

Mary Kirk: I love that the UPS store is my 1 stop to do all my business. I never have any problems and they make things so much easier. Doreen is always courteous and polite and professional. I was stressing about documents i needed to get notarized and mailed out and I thought I wouldn’t have time to get to my bank and back to mail them, I was so relieved when Doreen stated she was a notary too!Thank you Larry and especially Doreen!

Granger Things: Sometimes I go great experience! 80%of the time AWFUL. Today not so great just like all of fhe time. The girl at the frong desk Doreen was not very nice. Yelled at us because we were asking question very bad customer service. I was their with mom. Bad today. Wish I could give 9 stars. Bad customer service Doreen.

Jerry E: Great store, super friendly. I've made many returns here with no issues.

Melvin Coleman: This has a low rating, but I’ve had my personal mailbox here for almost a decade, never had any issues. Staff is all very friendly, helpful and polite. Lines can get a little busy and long, but what do you expect? It’s much better than the post office.

Melissa Bergeron: I went in on Saturday morning, Dec 10, 2022 to store 0964. I don't usually go to Ups, and was very unprepared for my transactions. It was quite busy, yet Barbara and everyone there were above and beyond helpful, respectful and calm. I had been stressed for other reasons, and the staff here made it a very pleasant experience.Thank you so much.Melissa O'Brien

Eugene D: Omg some of these reviews are hilarious. Pack your boxes better and you won't have any broken goods and if it does break it's 90% of the time the delivery person dropping or throwing the package, not the clerks in the office.This location is amazing. The staff are always polite and courteous and answer any questions I have. I must've shipped/returned close to 40 items or so and NEVER had any issues.The fact that USPS picks up from this location is a huge plus, saving me a drive over to their location.Keep up the great work! Thank you

Ken Burns: Place sucked said if I didn’t like it take my “shit” to FedX. I will and I did, absolutely the worst people ever

Nina Pham: Internet is always down so they can't help you much which I understand but the service was terrible anyways. The lady with long black hair at the front desk was very rude about it and yelled at me when I asked her a questions and would not help me further. She treated me like I was stupid. Will no longer go here for their customer service.I’d recommend going to Longmeadow UPS instead of East Longmeadow. ***I also do not like the way this store replies to their bad customer reviews, instead of acknowledging their customers complaints they write you mean comments back and tell you off.***

bill Miller: My wife dropped off a heavy package at this location & went back to the car to get another package for drop off & told me she saw the girl behind the counter take the heavy package and push it off the of the scale onto the counter top & then onto to the floor causing the package to hit the floor making a loud noise when it hit the floor. I do not know of the package is broken or not, but I already reported this to the buyer of the package & I am going to report this to Usp main headquarters as well. I have had a large package break in the mail with this Ups store in the past & they should not intentionally push a customer's package on to the floor from a high distance & should get help carrying the package if it is too heavy for them to carry ( my wife weighs about 120lbs & carried this package in by her self from my car. No reason this worker could not have gently lowered it to the floor rather than push it off of the counter . This is ridiculous & I would like this package back so it can be inspected for damages! And after reporting this to my customer he is upset with me!

Alexander Colon: Route customer service over the phone hangs up on people very unprofessional

Suzette Sullivan: So grateful for Eric and Barb helping me get my package out!! In these busy, understaffed times it’s nice to know that they are patient and kind and helpful!!! You guys rock!!

Angie Mary: Great overall experience at the East Longmeadow UPS store! Fast, friendly service.

Jamie Reuling: Great store! Always happy with our experience here. Staff is friendly and we refer all of our friends and family to this location.

MH Buckley: The staff at the UPS store in East Longmeadow is friendly and welcoming. They are always ready to help me box up my package and send it wherever I need. I had to return my free standing air conditioner, they were ready and helpful. Amazon returns, you got it! Sending a care package to my sister in Kentucky they were helpful in finding me the most cost effective and quick way! Across seas… no problem they will guide you to the right packaging and proper postage. I love going here to send my packages because I know they will be kind and won’t steer me wrong.

Roxanne Reuling: Have used this store for all my shipping needs for MANY years! They are efficient, polite, responsible and professional! A+++++

Peter Trase: The staff is always very helpful when I come in to shop out my packages! Always a great experience.

Artur Kindzerskiy: Do not go here. Find another UPS store.

Sheher: Worst customer service!!! One of the guy who works there had a nasty attitude. I will never go there again!!