Best Shipping Company Springfield Near Me

Private Person: BEWARE: This company is out of business, and they do not let anyone know. Even their website looks like its still working but its not. They will steal your packages.

Marina Pyzynska: Paczki nie dotarly ,nie ma aktualizacji w statusie paczki ,Brak kontaktu jakiekokolwiek z Biurem .Nie ma info o zamknieciu dzialalnosci ,Co z paczkami ,ktore juz musza z racji czasu byc w Kraju ,, jezeli pogloski o bankructwie firmy sa prawdziwe .Co z odpowiedzialnoscia firmy za usluge ?Narazie wyglada to na zwykla kradziez ,!

Kevin Radawiec: This company stole and did not deliver numerous packages out of their West Springfield office. In their final days packages were still being accepted knowing they were going out of business. Thanks for screwing over boat loads of people.

fujino bby: Scam1. No contact with them available: They don’t pick up phone and the voicemail is full; they don’t respond to emails.2. Their website accepted my package and took my payment. But UPS couldn’t deliver to them because “refused by the receiver” and “The receiver is no longer in business. ”3. I was scammed by them for 40$. There’s no way to get my money back because I can not contact them in any way.4. There’s no information on their website that they are closed. Why my package got accepted??Completely unprofessional!!!

st1 2oi: They don't answer the phone, they don't reply to emails. Something is wrong! I heard they closed their business! I do not recommend!

Emily Black: UPDATE: Based on information from two Polonez agents the company went BANKRUPT yesterday ( 03/14/23 ). No response to emails, nobody in the offices and the nobody knows what’s going to happen to packages that are in transit.My previous package was put in a container instead of an airplane. For weeks I didn’t even know if my package was lost or not. Not a word regarding their mistake. My current package left the USA at the end of January 2023 and as of today it still hasn’t arrived to their warehouse in Poland. They stopped responding to emails and nobody picks up the phone at their office. Tracking hasn’t been updated since 01/29/2023.

Dagmara Podkoscielny: Absolutely horrible service. Package was sent 10 weeks ago, still in transit, nobody can tell me where it is and when it will be delivered. The most disappointing experience.

Dale Evans: Polonez also has an international shipping company shipping boxes to the Philippines, they are under the name IPS. We have 6 boxes shipped with them and now our boxes are sitting in the Philippines and have not been sent out for delivery because Polonez AKA IPS did not pay the delivery company. I would be careful before sending anything with them unless they pay for delivery before your items arrive to your home country.

Monika Widlicka: Worst forwarding company on the whole globe!They have no idea where the package is, where it will be delivered etc. In their opinion standard time for ship from USA to Poland is 60 days!!!! In real world it is 16 days. They take your money and after that they do not care. At the office nobody is able to give any information except for what is written on the website. When I asked them "what is estimated time of arrival to Poland?", they told me "once it arrives it will be".

jo já: I am extremely happy with the delivery . On time , absolutely no problems , kept up to date with the package all the time. They merged several packages into one , customs agent absolutely no problems and delivery exactly as expected . For a parcel that weighed over 30kg , it wasn't even too battered , they packed it quite sturdily . I will happily use this company again for future shipments when I order . Prices for shipping very reasonable , I saved a lot of money compared to shipping from e-shops . I highly recommend .

Pawko: Jestem, mega, mega zadowolony ze współpracy z tą firmą - polecam szczerze

Dominik: This company is ridiculus. Highly not recomended. Employees are uncompetent and arrogant. Waiting for delivery over 2 months (despite the assurances of delivery 4-6 weeks). They cooparate with clearance agent in Poland who is totaly unprofessional. They declared all goods under one tariff codes ( despite delivered very goods description) so they cleared goods with my loss. No response from their side, no package, no amended declaration. Please be cerfull and avoid this company!

Ross Shal: Masakra !!

Marta Sala: Wysylam paczki przez ta firme od 15 lat I niestety jestem zawiedziona co sie stalo. Od jakiegos czasu paczki dochodza po prawie 2 miesiacach co w porownaniu z poprzednich lat podwoilo czas. Czyja to wina? Moj podziw z porzednich doswiadczen obricil sie w niezadowolenie

Zbigniew Pelczar: Solidna firma. Dobry kontakt z obsługą. Współpracują z agencją celną Karex z Częstochowy. Jedyny żal to długa droga morska. Przesyłka szła 3 miesiące, ale dotarła cała i zdrowa. Coś za coś cena albo czas.

miroslaw lapinski: Minelo juz 2 mc,a paczka dalej nie dotarla-a tlumaczenie jak dzwonie ha,wojna na ukrainie.Szok i beznadzieja juz nigdy nie wysle przez te agencje.Kiedys paczka szla 3-4 tygodnie,dzis MASAKRA.

Paweł Pietrus: Jestem Klientem od 2019r.Do tej pory komunikacja i wsparcie znakomite.Jedynie Karex, który ich obsługuje w PL nie spisuje się zbyt dobrze.

natalia chelstowska: Jestem zadowolona

K G: Od momentu załadunku paczki do kontenera a faktycznej wysyłki minęło 29 dni. Obsługa klienta mie była w stanie powiedzieć czym to jest spowodowane. Sama przesyłka płynęła przez świat krócej niż trawała jej wysyłka. Dodatkowo oclenie i wycena paczki w Częstochowie (agencja celna Karex) to przygoda na kolejne 3-4 tygodnie.Zero możliwości przyspieszenia formalnośc. generalnie skandal przy zakupach… nie polecam jeśli chodzi o czas realizacji i obsługi.

Bee: Feb. 4, 2022 - Original entryIf you are shipping from the US to a destination other than Poland, and if you value your time and energy, then my suggestion is to shop around before deciding to go with this shipping company. The reason being, all shipment from the US with Polonez Parcel Service seems to go through customs clearance in Poland, as opposed to the destination country, and depending on your local customs office this may or may not complicate matters, in my case it did. This, coupled with the fact that these shipments tend to involve your goods going through several entities in different countries, all of whom may not share the same standards of professionalism, nor are consistent in updating the tracking page, etc. can complicate matters. Staying on top of things can prove difficult and result in draining your time and energy, not to mention challenge your patience. In my case, I am in Central Europe, and had boxes shipped to me from the US. So far as I know, this shipment with Polonez involved three legs and four separate entities: UPS -- POLONEZ office in New Jersey -- KAREX (the customs broker in Poland) -- GLS parcel delivery in Europe. All were prompt in their processing and delivery of the boxes with the exception of KAREX. For reasons that remain unclear, once the boxes arrived in Poland, the customs broker there (KAREX) basically forgot them for 8 weeks, during which time there was no update on the tracking page and no response to my emails to them asking for explanation as to the cause of the hold up. Then I grew concerned, and started copying the headquarters office in the US on my emails, and sure enough, KAREX immediately responded. They then provided me with the tax and duty cost, which I should have received 8 weeks prior within days of their receiving the boxes and my declaration forms returned to them. In any case, I deposited the money to their account right away, and they were able to work with me after that and finally get my boxes delivered. In the end, a shipment that was supposed to take 6 to 8 weeks as stated on the US side, ended up taking 13 weeks, and I strongly believe that even that was because of the enormous time and energy spent on my part pushing for a response. An 8 week hold at customs, without so much as notifying the customer the costs, is neither common nor normal! And again, KAREX's reason for this and why they never respond to my initial emails remains unclear. This, of course, leaves one to wonder how long it would have taken, or if the boxes would have ever made it to me, had there not been persistence on my part and had the issue not been escalated to the US headquarters office?! Polonez is after all, an American owned company.Edit Feb. 16, 2022 (In reply to Polonez response of same day)Thank you for the explanation given. If I may, I would like to clarify/suggest a few things:1) Time frame of shipment could be critical for some customers. In my case clothing and printed material I needed for work was part of the contents. If Polonez was aware of the backlog at KAREX since July, why tell customers at the end of August (which is when my boxes were shipped,) that the shipment would take 6-8 weeks? It is best to give us accurate information, so we can make informed decisions and plan accordingly.2) KAREX alerting us of possible delays at customs would have been helpful, but that did not happen even though they had all my contacts. They did promptly email me the forms to fill out, which I did and emailed back to them the same day, but after that things went silent for weeks and my emails asking for follow-up went unanswered.3) The reasoning that 'some customers did not respond promptly, therefore further compounding the backlog at KAREX, which resulted in processing delays even for those who DID respond promptly' is problematic and indicates a system breakdown. Again, in my case, responses to KAREX email were made on the same day received. So, I hope things do get sorted out better in the future as you stated.Thank you.

DJ Miller: Terrible I go in to get 2 colored copies The woman started off nice she assisted me through the whole process showed me the website walk me through the whole process and failed to mention that they hold your card $10 just to do a copy on the debit card Because had she told me that I would’ve paid cash I called back her whole energy changes and she tells me that information is in front of you it says it on the paper instructions well I didn’t spend time reading the paper like I said she walk me through the whole ordeal she walk me the whole process of print copy and I’ll call the back and I just let her know that you failed to tell me that that would if that was my last $10 do you understand me what if I was stranded what if I needed it for gas she failed to disclose that information so for that that’s terrible customer service for me refund my money

DRBR 2020: Zero parking availability and understaffed. Not recommended to use this location.

A Luciano: Love this place.Open ltill 8p M-F and even till 6p on Sat. Always great service.

Andreliz Diaz Ortiz: Fatal pague $125 dólares para enviar un paquete de medicamento la cual tenía y se suponía que llegara de un día para el otro y lleva 3 días y no ha llegado y para colmo, la persona que se supone que reciva el paquete que de echo es algo importante tiene que ir a otro pueblo a recogerlo !!! Fatal

Michael Bullock: I had a package delivered to this office. They had closed do to some kind of water damage. When I called and spoke to the Rep about when I can get my package all she said was you can't get your package and I don't know when we will be open again and basically she got me off the phone without any assurance I will ever get my package. That cost my company money. I assured my customer that I would reorder what they needed and kept them posted as one should when they want to retain customers.

Jessica Romani: A terrible delivery service.I've been getting packages delivered by all the different services and FedEx is the worst. I have specific instructions that it needs to be taken to my back porch. They consistently. don't. do. it. And my packages always get stolen only when FedEx delivers it. Everyone else is able to follow the instructions but not FedEx.

Sarah Fite-Sabat: I come here frequently. The women who work there are friendly, professional, and knowledgeable. Today I was gruffly told to not approach the counter by Lou, a man I had never seen here before. I usually have to approach the counter to collect print orders in addition to dropping off packages. His attitude was really agressive and rude, and then he just walked away casually. If I acted like that in a customer facing role, I'd receive a reprimand.

Josh Rivera: Check this horrible location! Your customers need parking. Sheesh.

Anonymous: Lady working there has terrible attitude. The man is very pleasant. However, it is 1:51pm on a Saturday and they have a sign up saying back in 30 minutes. They probably need more staff if they can’t stay open midday Saturday.

cornella coppedge: I didnt not go to fed ex

Bernice Ramos: Cant stand fed ex ive been waiting for my packages more than 24 hours and is on my local facility. My fav they keep changing the delivery date.. They all so stupid hello we can keep track of our packages.. UPS is the best they keep their word on delivery if not they at least apologized. If the places I buy keep using this unprofessional place I will need to find another place to buy.. Fed ex is a joke.😬

NINTENDEX0: Absolutely terrible delivery service, I mean the very worst. I have never received a package on time or in a smooth manner. The delivery drivers are an absolute joke, even going as far as to BLATANTLY avoid my street and then updating the tracking info to “delivery exception: customer not available”. This has happened more than once, and the customer service is a useless waste of time. They simply regurgitate the same info you can find on their tracking site even when you ask for other information, they’re literally getting paid to look at a tracking site. Very unpleasant to deal with, avoid fed ex at all cost. I’d rather miss out on buying something online than getting it delivered by fed ex.

Maria Colon Charie: The Best Service and Assistance.

Carlos Arce: The staff here are very nice and they have spanish speaking assistance too,little hard to find parking(the office is in the downtown)

Greg H: Can't give this a "0" star review, but it deserves one.ONE computer terminal available for the whole location. ONE staff member on site for the whole location. Also has some office quality large volume printers, however they only accept credit cards and NOT debit cards which is odd since the location up in Allston accepts both.Lastly, whats the point of having a FedEx print location where you can't select same day printing online, for two sheets of paper?!?Definitely won't be back here nor recommending to others.

John King: Today I called the Springfield MA Fedex center about a delivery pickup. There was a girl who picked up my call and she was having such a terrible attitude that I felt like being disrespected at best. She did not let me finish talking and abruptly transferred me away. I felt robbed. I was very unhappy and I called back and asked to report her to fedex for poor customer service, some one else, perhaps her manager, took the phone and told me he was going to look up the issue and he put me on hold, but you know what, the real fact was that he lied about it and what he did was just transferring my call away, again! well, I understand that they may be busy, or having other issues that might make them not so patient to day, but treating your customers like an idiot is another issue and it is not a way you do business with your customers. Keep doing this you will be driven out of the market. Go for UPS, they are just too much better that this.

Event horizon: rude and refuses to do their jobs, that fed ex refused to take a return service package for square trade, the young Spanish man refused to do any thing at all.

Maria Napoleoni: Nice and friendly the best

Kathryn Karrasch: Overpriced!! I brought a single document there to send overnight and was charged $44!!!!! It won't even arrive overnight, it will arrive Tuesday for a package sent out Saturday?? That is ridiculous!!

Robert Karrasch: DON'T EVER COME HERE TO SEND AN ENVELOPE WITH 1 SHEET OF PAPER OVERNIGHT, YOU WILL BE OUT $44 BIG ONES , RIPOFF RIPOFF ALERT. USPS- 19.99 FOR THE SAME SERVICE.

Maureen Blanchard: I just had to leave a review after getting the best customer service here in West Springfield. I witnessed a rude customer giving the staff a hard time and it was upsetting to watch. This staff is so patient with the public,especially a gal named Tiffany. Very impressed how she handled a tough situation! My packages are always shipped quickly and I am always treated with a smile. Highly recommend this location!

Marie Nathan: Friendly personnel, great customer service. I have been going to this store to do my Amazon returns and it always has been a very easy, In and out process.. Highly recommend this store .

sharlene howard: I normally go to the store in East Long meadow but have waited in line for over half hour to have my transaction take place. Now I have tried the west Springfield store which was an absolute delight. I walked in and was greeted professionally and efficient. Being in the customer service profession, I am very critical as to how I expect to be treated . Five stars to this group of employees.

NANCY: I frequent this UPS store on Riverdale Road at least a few times a month and it's about time I write a review for the awesome staff at this location. I have been in numerous times and I have witnessed how rudely the staff is treated by a large portion of their clientele. The staff is just trying to do their jobs. Tara, Shawn & Tiffany go above and beyond in providing excellent customer service! They take the time to explain to customers how to properly pack their returns and also advise that the instructions are provided in their emails as well. I go to this location because of their superior customer support. They're always very friendly- service with a smile. Keep up the great work! Great job in keeping your composure too. Please be kind to these hard workers. Thank you!

Laura Tondera: Great service!

Shelly Decoteau: I will go out of my way to use this store! I have always found them to be extremely helpful and efficient! I have returned Amazon purchases several times. The first time, it took a bit longer because I had not really reviewed the process, but now that I know it is a quick, convenient and efficient trip and I’m getting to know the ladies there pretty well, since my amazon satisfaction reviews are a whole different thing!! Thanks for being so helpful!

Maria Pelchar: Great customer service. Clean and friendly staff who took their time to answer my questions

Heidi Mendes: Two women extremely rude. I walked out crying and the Burnette shoulder length hair laughed at me. I just got out of the hospital - my best friend died, I asked for help on two pair jeans that were the same retrieved the codes - but was very rude. I know these pass two years have been tough but this does not give anybody the right to laugh at a crying woman. I will never return. Just look at the reviews of this place. How can this place keep operating - they are terrible to their customers - they will get it in return - karma goes around, but would it not be nice just to be kind while doing you job?

Johanna Guillen: Siempre buen servicio y calidad.

William Pepper: Even with two customers ahead of me, we were all back outside in a few minutes.

K T: WARNING: RUDE & CHARGE $2 to tape your Amazon return! TAPE BOX BEFORE YOU GET THERE! Employee cut my tape open without my approval and did not retape it! STORE OWES ME $2 NOW! I will never buy another item that requires return at the UPS store. Wish when I called they said WE WON'T HELP YOU WHEN YOU COME IN AND PLAN ON BEING TREATED DISRESPECTFULLY- I would have gone somewhere else. Did a return at a UPS store in Florida and they taped the box after verifying what was being returned all while being nice and polite. BTW THEY AREN"T SHIPPING TO PUERTO RICO anymore and asking why apparently SET the employee off!!!! UPS needs to step up here as they are hurting the brand!!!

M R: The 2 females that were there today were extremely rude. (12/20/22 1:30pm) ITS NOT WHAT YOU SAY, ITS HOW YOU SAY IT! And can’t blame it on the “rush of the holidays” cuz there were only 3 people there the 1st time I went and 2 the 2nd time. Being polite doesn’t hurt anyone! No need to snap at people for asking a question or not being familiar with a simple amazon return! Or like the guy in front of me who needed to have a shipping label printed. He walked back out with his package cuz of the attitude he was given. Or the female with the broken English accent that went to show her QR code & was given attitude without even being greeted cuz the tape to reseal her package was broken. How about treating others with RESPECT and saying things nicely.

Theresa J: They are always helpful kind and joyful. When they are in a bad mood it’s because of a belligerent customer who won’t take no for an answer..

Trish Baez: Went to drop off 2 items being returned to Amazon. Said no package or box required. There were 2 items, same saller, to 2 return codes. The girl only scanned 1. I asked her and she said there is only 1 package, that is how I received 15 minutes ago! Just scan both codes. After trying to explain to her I simply took the Items out of the envelope and threw it away. She then scanned the other code and asked where my packaging was. Not needed I saidand walked out. They are very very rude there and lack any common sense. Won't be back.

Amanda Badura: They were very busy, but I received great customer service, and I was in and out. Thank you all for being so patient and courteous. I appreciate you all. Thanks again.

Tariq Faridi: My package was fully packed. I just needed maybe 4 inch piece of tape for the package today beflre shippimg, 4 INCHES, and Diane at the front desk said I need to pay $2 for it. She said I have a QR code for return so customer has to package it fully otherwise they'll charge 2 dollars. My item was fully packed,, I just needed a 4 inch piece of tape. I asked to speak to a manager and she said manager is not here, and the other person there also said it's a policy. They clearly lack common sense , to make exceptions in certain situations. I have shipped alot of things because of my business from UPS and I was never asked to pay $2 for a tiny piece of tape. I asked her if she can just put the tape today and Noelle that I know I will make sure it's fully packaged, but she didn't accommodate. Next time I'll choose PICK ITEM from my hiuse for Amazon returns instead of me dropping it off. Not visiting this UPS store, they can come to my house.Dear owner, my item was PACKAGED AND SEALED. I just needed a 4 inch tape, and it was right on the table which she didn't let me use. I even told her I didn't know about this policy in the future ill make sure it's fully sealed. I have a business and have policies too, but I let my employees use common sense and focus on customer service.

M B: Nobody answers the phone. It doesn’t matter what time of day it is, no one will answer. I live more than an hour away and need to know if there’s anything in my mailbox before making the drive out. I regret buying a mailbox at this branch.

Mike Coffey: Wanted to charge $101.00 ground to return something that cost $14.95 for express ship to me

Meagan Derbyshire: Diane at UPS provides the worst customer service I have ever encountered. The fact that tape is not offered to secure a packaging label is also disgusting

Jose Hernandez: Went in 7/5/22 and had a good experience the lady and the gentleman took care of me fast and very helpful on my returns thank u 💪💯