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1. Alban Insurance Agency - Springfield
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· 31 reviews
85 Wilbraham Rd, Springfield, MA 01109
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Lyzz yala: Expensive
Jeff Stock: Very professional and helpful
Manly Leon: Es una persona grosera y Rasista con los Puertoriqueños lastima que siendo hispano discrimine es una vergüenza para todos los hispanos
Jus Mugga: Kristen is amazing and helps every time I call
Kass Doll: Kristen is the absolute best!!! She did all the work and reply to all my question fast. She also keeps in contact with you i love it.
Arily Matos: inresponsable.
Alrita Nixon: Been with them for years great people
doretta moreau: Answers promptly. Follows thru with requests.
Luis Hernandez: There company was good people need to go there to get there car insurance
Luis Rivera: Ya pude entender el pq no podia pagar en otras agencias.. Le agradesco la ayuda
Joe Figueroa: Really bad/unprofessional service. Would not recommend to anyone.
David Douglas: Excellence
Crystal Morales: Fast and polite service
Santa Reyes: Treated very well
Bam &Nova: These People Are Scammers! They Will Take Your Money! Horrible Company! Very Unprofessional.
Wendely Nieves: They just don’t care, don’t explain things, change up stuff without your approval.
FuZion leafy: Inc
CAS Finance: Contacted Tyler Ramos to correct an RMV form address for one of my clients. I was placed on hold rudely by Tyler and when he came back on the line he just simply brushed me off the phone, so I hung up! I'm going to recommend my client to another company who prides themselves at the very least in world class customer service.RESPONSE- Your client was sitting in front of me, I offered them to use our office line since their cell phone had died, but your employee was so rude that he didn't allow a word in edge wise. This had nothing to do with privacy laws, this has to do with the AWFUL customer service he provided.
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Auto insurance agency
2. Western Mass Auto Insurance Inc. - Springfield
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· 146 reviews
383 Belmont Ave, Springfield, MA 01108
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Johanna Guillen: Me refirió una amiga cómo alternativa para otra cotización de mi seguro. Me orientaron bien y estoy analizando su propuesta.
Deerika Richardson: Went in and was seen right away
Golden KayKay: BELMONT OFFICE WESTERN MASS AUTO IS THE BEST! Not only IS my insurance cheap , but the staff there is very helpful and friendly. 10/10 HIGHLY RECOMMEND
Nick Rodriguez: Ken helped me alot. Very happy
jahmol washington: The girls in the Belmont office are always so helpful and kind. They have saved me so much money and are always trying to go above and beyond and makei am satisfied. I am glad that I found the office and thank you to them all
Stephanie Jackson, Ph.D.: Very good staff. Good rates. Very professional.
Walkiria Sosa: This Team is awesome!!
Darnell Redfield: Great people
omg It's Brazy: Critical:ProfessionalismInstantly Got great service There's no wait time!
Clarice Cole: Positive:Quality,ResponsivenessMy insurance went up really high this year, and I called. She was friendly and called me back quick and got my premium back into my budget. Thank you!
Ashley Loki: Great insurance agency! I was looking for cheap car insurance near me and western Mass Auto popped up. I looked over the reviews and they seemed to really prioritize their clients. If you're looking for the best car insurance deal I highly recommend this company, their agents are so easy to talk too. 😁☎️💥💯
Lana Pena: I recently started the search for a new car insurance agent due to an increase in pricing after purchasing a new car. It was then that I started speaking with Western Mass Auto Insurance. Erica has been so incredibly helpful and worked with me to find an amazing deal! She truly did everything in her power to ensure that every detail was taken care of, that I knew what I was getting, and that I was getting the best possible price. I am very happy that I made the switch! I look forward to inviting others to switch to western mass due to the service I received from Erica. Thank you! I highly recommend this company if you are looking for the best rates.
Mark Starks: Western Mass Auto Insurance is the best and the service was phenomenal! I am usually a bit skeptical about insurance agencies because all of the big companies say that they have the cheapest and greatest policies. My car insurance is no longer a stressful process because I got the help that I needed. They were able to get me a policy with basically the same coverages, and saved $2,000 a year.They even helped me get my vehicle registered at the RMV. Which I was extremely worried about because I just moved to Massachusetts.
Lillie Newman: Amazing people and got an amazing auto quote at the same time. Western Mass Auto insurance Inc. does not lie when they say they will save you money! I got very good quotes and found me good insurance!Thanks, Western Mass Insurance and Thank you Ken and Priscilla God Bless.
GodCharles _: I loved the girls at Belmont! Saved me $200 and a trip to the RMV!!
Essie Guzman: I am compelled to write this review after getting a quote and eventually switching to Western Mass Auto Insurance a couple of months ago from GEICO. Erica was so patient, helpful, well-informed, and just all-around the best agent I’ve ever come in contact with. She took care of signing me up for my new insurance policy. She made the process super fast and easy. It all took less than ten minutes. She explained my policy clearly and was also easy to understand what were the next steps were. Easy 5-star experience. Thanks, WMAI, not to mention a great quote! I will be contacting her in the future for any and all my insurance needs. Thank you so much… God bless you!
jocelyn dejesus: Positive:Professionalism,Quality,Responsiveness,ValueThank you to all the girls at western mass insurance at the Belmont ave office for everything today , came out with insurance and the best price in town
lauren junette: Very efficient staff, great communication and they are super helpful!! You can tell everyone that works there really cares about their job. Erica is the girl to go to!
Melvin Kennedy: Positive:Professionalism,Quality,Responsiveness,ValueExcellent customer service with every situation I have. I have just signed up for auto and home insurance with Western Mass Auto Insurnace. What a Blessing! They just saved me over $1,800 in the next 6 months! Exceptional customer service and extremely professional. Call today!!! HIGHLY RECOMMENDED if you want to save $$.
Hankthetrucker h: If you have a decent driving record they will find reasonable rates to suit your needs
McKinley Shearer: It was fast and easy and everyone was very friendly
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3. Ormsby Insurance Agency Inc. - West Springfield
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· 37 reviews
698 Westfield St, West Springfield, MA 01089
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Johanna Guillen: Es la 1ra vez que visitó está oficina para una cotización. Mientras esperaba mi turno, todos los empleados fueron muy amables.
AC PEREZ: 👍
Ritah: Very efficient, professional and friendly team. They offer competitive quotations. Eric was very very helpful. He helped me save hundreds of dollars on a condo policy. I would definitely recommend this agency.
Liz Frogameni: Ormsby Insurance gets it....I love to deal directly with the agents because they understand what I need for my certificate of insurance details.Thanks for responding in a timely fashion so I am able to move on with my work.LizMountain View Landscapes & Lawncare
Alexa Oquendo: Eric was super helpful and proactive! Highly recommend!
Robert Berube: They were most helpfull and provided me with the best coverage for less money. My agent adjusted his schedule to meet my particular need and I appreciate that kind of service.
Jim Hebert: Although we work with multiple agencies for our ins needs but the team at Ormsby stands out as a preferred vendor. Their follow-up and prompt response is consistent and professional. When we place coverage through their agency we know it'll get done right.
Joanna Mineo: Danielle has been super helpful over the last few years with my family's car insurance. She is patient and detailed on insurance and registration processes. She takes time to go over everything and answer any questions you have. She got us awesome rates and we are really happy with the service.
Chris Bloom: Kathy and Eric are wonderful to work with!!!!
Elizabeth rallo: kathi has helped me with numerous properties, she has always been incredibly responsive and gone above and beyond. I really appreciate doing business with this excellent team!!!
MWC: They are great! Everyone there is knowledgeable and very friendly 🙏
Nancy Coffey: I have worked with Ormsby Insurance for over ten years for both personal and business coverage. Both Kathi (business coverage) and Russ (personal coverage) have been professional and very knowledgeable. They are responsive and I never feel pressured.
Joel Marrero: I am really happy with the service I received from Danielle. She was really proactive choosing options for me and ultimately saved me a substantial amount of money. Now I have my home and auto insurance with Ormsby!
Bruce Binnenkade: Even though we've moved away from West Springfield for many years we stayed with Orsmby , going on 40 years, every claim, question has been handled professionally, without issues, fantastic company
Lisa Garrity: The agents were very helpful with a friendly manner. I was provided information for other coverages, however, was not pressured in any way.
Michelle Suárez-Padilla: Latoya was my rep. and she got me the best deal ever! Amazing customer service
Michele J: Positive:Professionalism,Quality,Responsiveness,ValueI truly have nothing but great things to say regarding this Agency I have been a long standing customer and they have always been responsive professional friendly & accommodating.. what else is there to say ..they are definitely worth giving a try.
Liliya Bogomaz: I’ve switched all my policies to Ormsby Insurance. Their rates & customer service are exceptional. I had the pleasure of working with Russ Yusenko, he’s polite and proficient. Thanks Russ for informing me of such a great company.
Gino Roman: Positive:Professionalism,Quality,Responsiveness,ValueWorking with Julia was a complete pleasure. This insurance company definitely takes care of their clients and I highly would recommend if you have any insurance needs to at least give them a try.
Peter Shukes: The best insurance rates been with them for almost 30 years
Maurice Golden: Great rates and they provide plates!!! No rmv is so convenient rn
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4. Farmers Insurance Group (formerly MetLife Auto & Home) - West Springfield
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· 16 reviews
1111 Elm St #26, West Springfield, MA 01089
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James varney: I've had Paul as my agent for years. He is always so helpful and knowledgeable that I've never felt any stress when I need to reach out to him. In fact, usually any stress ends once I have. I can not imagine a better person to rely on.
Kelsey Wang: Paul is extremely helpful and professional. He was able to help me find the best option and save money in premium. Would definitely recommend him!
Alyssa Szymczyk: Paul Z was amazing and a fantastic person to work with! He has your best interest at heart!
Liza Bermudez: I called to get a quote for a car and Paul help us from the beginning to finish. Excellent customer service. We felt like we know him for ever. Thanks again PAUL!!!
Fred Kaminski: Paul was a consummate professional in helping me navigate transferring my auto insurance to his agency. I would recommend Paul as an agent without hesitation. He has been extremely helpful and responds quickly to answer any questions.
adam dube: I have had nothing but great experiences here. Our agent Paul has been beyond helpful in making sure I understood every step of the process. He answered any questions I had and walked me through any issues.
Edie Croxford: We could not have been happier with the outstanding, prompt, and detailed response we received from Paul. We highly recommend him for your insurance needs. He made the impossible possible!
Oz Sarpkaya: Positive:Professionalism,Quality,Responsiveness,ValuePaul Z. was amazing to work with. He set up my insurance very quickly and explained every step along the way. Paul's experience in registering vehicles from out of state helped me insure my car without any hassle.
Gizmo: Very helpful with cancelling one of my vehicles. When my regular agent closed and notified no one
Cole Davis-Brand: Positive:Professionalism,Responsiveness
Harbir Parmar: Not helpful.
Hamid Kaboli: Nice guy. Fast service. Much better experience than talking to operators over the phone.
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5. T P Daley Insurance Inc - West Springfield
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· 5 reviews
1381 Westfield St, West Springfield, MA 01089
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caitlyn efendioglu: Positive:Professionalism,ValueAbsolutely wonderful people! Great rates & great customer service.
michael thomas: No service, when i asked a worker if there is a way to look up a book on location in store l was told only the employees were able to use the computer she walked away. Went home snd ordered on Amazon. Didn't have to look for help and put up with the parking .I will NEVER go to your store again.
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6. Carellas Insurance - West Springfield
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· 13 reviews
207 Park Ave, West Springfield, MA 01089
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Galina Kale: The people here are the nicest and I love how I am always greeted with respect and a willfulness to help! Thank you for everything
Cheryl Crowe: Always a professional & knowledgeable staff!! Great family to work with
Paula Bagian: They are anazing
Reef Tank 413: Owner is not very pleasant but is attentive to customers.Great insurance company for auto business and home.
Mike Machler: Good Old Fashioned Local Insurance Agency that will take care of your needs. A couple calls and they will know you by first name... I have been with these folks for years and NEVER had a bad experience.. Arbella Insurance is one of their primary carriers and is Mass based.... Super courteous service and extremely responsive.... You cannot go wrong here...A couple calls and they will know you by first name...
Mark Dindas: Excellent attention to my needs. Very friendly people.
Julie Lopez: Everybody is so nice
Cynthia Jones: They have been the preferred insurance agency for my family for over 50 years. Everyone is knowledgeable and professional. Customer service is amazing. They go above and beyond for their clients.
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Auto insurance agency
7. Aurora Insurance Agency LLC - Springfield
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· 2 reviews
66 Industry Ave #3, Springfield, MA 01104
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Chris Marion: Positive:Professionalism,ResponsivenessAurora Insurance Agency LLC is provide an excellent nothing is to much trouble very friendly and professional. Thank you!!
Frieda Shelton: Positive:Professionalism,Quality,ResponsivenessThe cast and crew of Aurora Insurance Agency are the best I've ever dealt with in my whole years of driving. Their friendly professionalism is topped only by the quality off their service. Is in and out in less than 27 minutes. At my age I'm keen on time so that's important to me. Would recommend to anyone.
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8. Freeway Insurance - Springfield
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· 53 reviews
54 Island Pond Rd, Springfield, MA 01118
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John Harlan: You get no help from anyone! Had a question about titling a new vehicle without title from Connecticut and they have no idea how that's done! Total stupidity! If you work at an insurance company you should have a clue! Rmv just as clueless. They hire completely incompetent person work these days!
Patrick Duquette: Could be the worst auto service since insurance was invented.The computer voice says one minute wait, which was awhile ago. Briefly caught another agent who could not tell me how many cars were covered. Back on hold for another eternity.
Joa: Para mi no fuciona, no tengo ticket ni accidentes ni tan siguiera ningun DUI y llevo casi 30 años con licencia, y siempre q llamo los precios para mi son casi $500 dolares mensual x una polica con freeway, de verdad los anincios en la television son anuncios engañosos, busquen x su cuenta no x ellos q van a consequir mejores precios como lo consequi yo casi ahora mismo. Y para el colmo te cuelgan la llamada sin ninguna educacion como me paso a mi no tienen ninguna educacion.
Julynnet Mattei: Make sure everyone who has freeway as an agent call you insurance to make sure ya don’t get cancel . I called my insurance company yesterday they told me to get another agency because freeway license got cancel and they will not renew my insurance without an agency I been with them for more than 10 years they should send letters or something to let us know sad and disappointed. I been calling over 2 weeks and no answer and now my insurance tells me this.
Dave B: Would be ZERO stars if allowed. Worse experience ever. No way to contact the agency, poorest service possible. How do they stay in business?I even called the main HQ 800# in CA and THEY could not reach a local office in MA after trying 4 times!!!!
L. M. Z.: I have been with this company for over 10 plus years in the beginning they're great name was different before then they transferred up to this office and change their name sadly to say over the last 4 years I've been extremely disappointed with the service but stuck by them hoping it would get better but no change they are quick to change your insurance plan jack up your prices on their own and when you try to call them it's hard to get through the phone wait for 2 to 4 hours on the line an still no answers try to go to office an would get rudeness an attitude for showing up without an appointment I have finally decided to find a new agent an changing my insurances she is recommended to me an I got an answer on first ring call back prompt and she found me a great new affordable insurance by the next day for all my needs now I am a satisfied customer again with the whole new insurance agent.
Julio Feliciano: If I could give negative stars I would, they are horrible, it's a scrab shoot to get someone to answer the phone or even find someone to help out at the office because they just don't follow their business hours at all.
Jose Perez: Worst service ive ever had from a insurance company took hours before someone picked up will be changing companys this week FREEWAYS INSURANCE SUCKS SAVE YOUR MONEY GO WITH A DIFFERANT COMPANY
Selena Sullivan: I came in today and dealt with an agent also named Selena, she explained to me what was going on and that she is now helping out customers to the best of her availability! She was super professional kind and patient she explained that she was still in training but she helped me out! All I needed was a document to register my car after months of this place being closed I was happy to have dealt with an employee who is trying to keep the business open to help customers who have been trying to get into this place now for months! Relieved that freeway was able to find someone to help out. Thank you again!
Jasnelyn Laboy: Worst costumer persinal no one cant help
Dan Bracho: Absolute garbage. Cannot speak to someone on the phone unless you're trying to buy a policy. Cannot even get a fax or email for them. This prevents customers from cancelling properly and forces them to pay unnecessary fees.
Lisa Richards: This place does not deserve any stars.
Chomp Sir.: Why pay this agent if they do absolutely nothing for you. Horrible customer service.
Nangwaya 8thMindChannel: It's only open Monday thru Friday.
Anne Bliss: If you like being transferred from number to number and get nowhere, this is the company for you. I will be changing insurance companies. I gave it one star because I had no choice. Otherwise I would give them negative five stars.
Susan Brown: Critical:Professionalism,Quality,Responsiveness,ValueThis must be the worst company out there. I will be switching companies today. Every month it’s something else and they will NOT answer the phone and I’m tired of calling corporate to get what I need done. Freeway should be out of business. I would never refer anyone to this place.
Juan Miranda: Great job they do
D.: Critical:Professionalism,Quality,Responsiveness,ValueAbsolutely the worst agency I've ever been to. They don't even speak to you, they just transfer you to the main office. They don't deserve the one star.
Lynne R: Exceptionally difficult to reach by phone. In fact the only way to reach my local office was via email. I was transferred from out of the country back into my local office in an effort to speak with someone. I absolutely do not recommend using Freeway Insurance for any of your insurance needs. Terrible.
Franklin Tamay: Un pregunta Si puedo asegurar mi carro sin licencia
Lisa Clark: They are very incompetent people I was on hold for over an hour and suddenly hung up on. I had bought a used car and transferred plates from my previous vehicle to that one and I told them I no longer had the vehicle and they never took me off the insurance policy. The used car that I just purchased already broke down so I cancelled the plates and policy on that one as well. I bought a new car and I'm going through a new agent because of this reason so now I'm paying for 3 insurance policies and I only own 1 car. They are not very friendly either over at that one
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9. Southwick Insurance Agency - West Springfield
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· 21 reviews
2260 Westfield St, West Springfield, MA 01089
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10. McClure Insurance Agency - West Springfield
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· 4 reviews
103 Van Deene Ave, West Springfield, MA 01089
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Lidi lozada: best place to get great prices for any insurence hands down
Kai Cimmino: Friendly! I was told to use this agency by a family member and I’m so glad I have been! I have had excellent experiences paying in person or opening new policies. Great services, always.
Aman Chuwan: Sarah helped me get the best insurance for my auto and home at the lowest rate possible. I was surprised by such low rates.
Ron Frost Wright: Local
11. Hassan Mourad, Insurance Agent | Comparion Insurance Agency - Springfield
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· 9 reviews
1 Federal St, Springfield, MA 01105
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12. Matthew Hastings, Insurance Agent | Comparion Insurance Agency - Springfield
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· 5 reviews
1 Federal St, Springfield, MA 01105
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13. Haberman Insurance, A Marsh McLennan Agency LLC Company - West Springfield
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· 8 reviews
95 Ashley Ave, West Springfield, MA 01089
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14. Jack Keough Insurance - Springfield
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· 2 reviews
612 Page Blvd, Springfield, MA 01104
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15. Kwadwo (KOJO) Dankyi-Ampadu: Allstate Insurance - Springfield
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· 43 reviews
104-106 Cleveland St, Springfield, MA 01104
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16. Rejean J Remillard Insurance - Agawam
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· 47 reviews
1040 Springfield St, Feeding Hills, MA 01030
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17. Allstate Insurance - Springfield
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· 1 reviews
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18. Chase Clarke Stewart & Fontana Insurance - Springfield
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· 9 reviews
101 State St, Springfield, MA 01103
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