Best At&t Worcester Near Me

C Oooo: 👎🏻

Jacob Roy: Avriana was very patient with my mother and solved all her problems fast. Thanks again, this is our go to location next time we need new phones, cases, and screen protectors.

jackson: Avrianna and Ebony are the definition of scam artists

Chelsea Owusu: Adrian was very helpful when I came in to upgrade my phone. Very knowledgeable, patient, and cool to work with! The manager Dillon was also great! Will only be going to this store for all of my phone upgrades😄

gladys chinyere: Excellent service

Myriam Paul: Good service

Mirage Brown: Jaymez gave me good service, and he made it easy, a quick in and out

Novilla Richards: Great customer service!! I will recommend this place to everyone

Meg Leo: I made an appointment with Avriana and she was amazing! She was very helpful and extremely knowledgeable about the products!

Valery Jeanty: Ariana greeted us as soon as they opened and was ableto help us in areas we needed. She answered questionsand went above and beyond to get us what we neededand more. Got a great package deal thanks to her andalso great customer service!

Kaval Patel: Very bad service

Cathy Zouval: The entire staff is excellent. Michael provided excellent customer service. After visiting this store for the second time, I would not consider going to another ATT even though it might be closer.

S Div: Went to change from prepaid to postpaid plan. I was told I can't use same number if I change to postpaid. Online information suggests otherwise. Obviously the person in store doesn't want to do it and lied.

Jonathan Kubik: Mike was a great sales rep

Hong Nguyen: Arriana greeted us as soon as they opened and was able to help us in areas we needed. She answered questions and went above and beyond to get us what we needed and more. Got a great package deal thanks to her and also great customer service!

Krisia Flores: Michael was Amazon and helped me a lot

Matthew Boland: Mike was great he helped me with getting a new service and phone with ATT and firstnet. He made the experience very easy and he was very helpful

Andy Mansoor: Great customer service by Michael R. Very knowledgeable and great to talk to.

Arismendy arriaga: Best mobile store. In 10y

Kathryn Kubitschek: Rosa was so helpful an amazing! She got me my phone and Watch quickly! She was knowledgeable and efficient

Florence Doe: Because everyone in the store was very friendly and easy to talk to. And was very helpful. And have good customer service.

Luis Morales: There's staff are awesome and the good thing you don't need to wait long for one of the staff to help you out.

Keith Durling: Good deal on a phone upgrade ! Avriana was very knowledgeable !

Marc Gendron: The people at this store were very knowledgeable and were able to help with account changes and phone ordering. I've been to this store before and have always referred friends here.

Carla Intinarelli: The manager Frankie, I have pictures of my family and videos that I don't want to lose and Frankie has accommodated me coming Thursday,. I find him to be very nice I've been with AT&T 13 years.I went back on Oct 25 and found that Franky was not there, he moved on.Thank God,I was helped ot by a gentleman by the name of Josh.He did a great job with me and it was well appreciated.Thank you

Hellen Vo: January 8 at&t have option to trade iPhones in they took my phone never received new phone

Donny Dubbs: Store hours say it’s open at 10 on Saturday’s (Posted on door, online, and their phone message). Waited around until 1030…still nobody around….

isis elston: Literally got there at 5:15pm on a Sunday and the door was locked. Clearly says they are open until 6pm on google and on their store door. Very inconvenient..

Aitza Lopez: Excellent customer service, they answered all the questions.Mr. Frankie explained to us in a way that we could understand every detail of the offer that was available at the time of changing the device and every question that was asked was answered in order. We are more than satisfied with his services .😁👍 If you go to this store ask for Frankie !! We recommend this store 100 %😁

Jessica West: Manny was so helpful! We switched to AT&T from Verizon and purchased new phones and Apple watches. He answered all of our questions and helped us choose which devices were best for us. The items we wanted weren’t in stock so we had them shipped to us. We went back to the store and Manny set everything up for us. It was a completely smooth process (nice change for once!). We highly recommend this store - ask for Manny!

Jonathan Forst: Store Manager Frankie, was outstanding today. Not only was he kind, helpful and personable, but he also made a two hour excursion pleasant. Highly recommend this store

Amy Sliwoski: Ask for Manny, he was kind and very helpful!

James Thompson: Marquis was incredibly helpful! A very positive experience... thorough and efficient!

Alan Freeman: My wife and I spent a significant amount of time with the Store Manager, Frankie (500b Lincoln St, Worcester, MA) to resolve a connectivity problem with our Galaxy S8 and Note 8 devices. Frankie was able to help and was most congenial in doing so! Frankie shined a new light on our opinion of AT&T. We recommend going to this store and speak with Frankie about your problem.

Denise Dickinson: Marquis was fabulous, very knowledgeable and helpful, especially for a non tech older person. Oh to be young again and know all this information! He solved my problems, answered my questions and saved me money. I couldn't have asked for better customer service! Give Marquis a raise!

Yesenia Suero: Great customer service the store manager very friendly very helpful and very nice thank you for all your help great people!!!

Matt Surabian: I struggled for weeks with phone and account problems related to the 5g cutover. I was getting the run around from AT&T online help, 611, and a different local corporate store. Decided on a whim to try getting help here before switching to a different provider and so glad I did! Wow. Johnathan and the store manager really went the extra mile on a very strange problem and were able to get the right folks from corporate on the phone and resolve things in 45 minutes. Only wish I went here in the first place!

Gerson Azevedo: I changed companies, and my problem has not been resolved for 2 weeks, I have no internet, this is absurd, a lack of respect for the customer, my situation is very complicated, the operator does not solve my problem.

amal nurhussien: My experience at AT&T has been very bad. I went to the AT&T section at BJs to trade in my iPhone 10 that I bought for about $850 for an iPhone 12. They told me that I would have to pay only $50 dollars and an activation fee of about $35 and they assured me that there are no extra fees. Then recently my wifi connection has been bad so I called them multiple times to have it fixed but despite having promised me that it will be fixed the Wifi continued to be very bad. I then called in to get my account number and they asked me why I needed it so I let them know I wanted to leave their services and they suddenly told me I had to pay an extra fee of $550 for the phone trade in. They had promised me one price but when I decided to leave they bring a new price up. They locked my phone and told me I have to pay the $550 if I wanted it unlocked. This is unfair and dishonest from them especially since they made a deal with me for only the $50 and $35. Overall very horrible service from their Internet to their trade in services. I do not recommend whatsoever!

Griffin Bennett: Alpheous was very knowledgeable, professional, and helpful while assisting me with a new phone this morning! Thanks again for your help!

Pat Halloran: Bernie was very knowledgeable as well as Jordan. Service was outstanding from both gentlemen

Rick Mendez: Absolutely the worst place to seek any customer service. Staff spends more time in the back employee room than with customers. Avoid this place and find another place to do business.

Tiffany Nance: Francis was awesome, super helpful & knew exactly what I needed, was very patient while I was with my 6 year old. Great customer service!

Charles Sutton: I went to the AT&T store to report a fraudulently opened account by some unknown person in my name. The staff person was friendly and as helpful as he was allowed to be. However, AT& T does not make reporting fraud an easy matter. It is a long, tedious, and arduous process, with few, if any, opportunities to speak to a live person to get questions answered or to state one's case.As I said, the staff is friendly, but after my experience with AT& T I am very thankful that my actual phone service is through Verizon.

Alicia Anderson: Gave 1 star because I have to. Don't deserve that!Went to upgrade our phones. Employee was beyond uneducated, rude & condescending. After spending over 6 hours with my phone, never said my phone wasn't eligible for trade-in because of a crack. We had to still come back to turn in our phones, when i was immediately told by same employee that it wasn't. Couldn't tell us that when you had my phone for six hours, including taking it out back but can then. What? Told i had to either repair it first or buy a used phone to receive credit. We were told over a dozen times our package includes an IPad. We received a Samsung Tablet in the mail. We were then told we'd have to pay the difference.We brought Tablet in only to be told we had to come in when a manager was there. Asked when a manager would be there, we couldn't get an answer. Told manager would call us. That was a week ago but manager still hasn't called. We never received invoices or quote, we had to request repeatedly for receipts to be emailed, took them 18 days from purchase before they finally did. We were told we got a free item after purchasing 2 under $55. When that item was defective, we noticed that night, she 1st refused to address it. Brought back again when 1st tried to turn in old phones a few days later, her rude response was "Well it was free!" Wouldn't let me exchange it. She told us several lies, like that she gave us a quite, we'd have to pay difference on free item, etc.To sum it up, we will NEVER go to that AT&T store again! Customer service is not a thing at all! Uneducated, rude, & lie. We have never been treated like this before but went back four times, treated more poorly each time.Go to ANY other AT&T store instead of this one!

Eric: Always so busy and seems under staffed. With all the new phones that just came out and new ones coming, plan on at least an hour wait.

Tee Cee: Evan was very polite and patient trying to resolve 3 issues for me as a senior and new to Apple13pro. ATT store Millbury MA.

John perkins: Nancy is great

Brian Stokowski: I recently went to my closest att store for help after losing my phone .I was back up and running less than 1 hour from time of loss...I very been loyal att customer and fan for 15 plus years never even 1 dropped call..the stores are awesome.nancy was the best I ever met there .not to mention beautiful. Never had a bad moment ever with att

David M. Lynch: The young lady who waited on me was named Nancy. She greeted me immediately when I came into the store. She was very knowledgeable and helped me with my problem. In fact, if AT&T hadn't approached me with their survey, I would have contacted them to give her a great review.

Margot Weinstein: Nancy helped us through a terrible ordeal. She was patient and very very helpful with calming us through a difficult personal problem. Her ease to get us phones and intelligence and patience made everything g so much better!!! Thank you so much Nancy!

Bill LaFleur: Was waiting in the store for at least 1520 minutes maybe even less Once the lady was able to help me within 10 minutes I had the answer That I was looking for she helped me understand my billing

C Sierra: Jordan has been a consistent Rep in every transaction i have conducted at ATT. Big reason i have stayed in ATT so long. Service was fast, reliable and worry free. I am thankful to have Jordan handling all my transactions for any new phone, i watch or upgrades on my account. Thanks to the team as well for making sure my phone was ready and fit to go.

alyssa hallaman: The person that had helped me set up my phone and get it done was not only very helpful, but had helped me right away. She made it very quick and easy and I had to wait less than 5 minutes to be helped. I walked in and right as I did that she asked what she could help me with. I appreciate her very much and overall we got my phone setup and everything ready to go in less than 15 minutes.

Ame Glea: I’ve been to this Millbury store twice in the last week and was helped by Elian both times.He has excellent customer service and he’s very knowledgeable and personable also. We had his undivided attention both times we visited the store.Thank you Elian!

David Lockeretz: The girl working the front door has a bad case of the Mondays.

Sean Carter: My experience was a great one. I was assisted as soon as I walked in the store. The girl that helped me out was very nice, attentive, and made me feel comfortable. She’s a keeper.

Mto Lama: Excellent service , fast, accurate and friendly staff.. Evan was exceptional with customer service.. keep up the great work

Slippery Blue Clay: They were very helpful to my mother-in-law who has maintained an AT&T pre-paid account.

Karen Lanava: Josh provided excellent service

Joan Klebart: Kevin very knowledgeable and wonderful!!!A++++

Nick King: Great store very knowledgeable

Kevin Martinez: Great experience there was helped by the staff immediately versus surrounding locations. Came in with a big family and we were able to get new phones with exact detail on the process itself and afterwards !

Thomas Jarvis: Josh, Kevin and Chris at your store I have been absolutely amazingly helpful. Out of all the AT&T stores this is the only one that we will go to me and my wife and will continue to go to. They definitely deserve a raise and some credit to what they do do for their customers

Angie D: Josh was wonderful. Very help and knowledgeable. Spent lots of time with us

Barbara Jo Harrold: Josh was amazing. We had a very complicated transaction!! He was able to multi task, helped us and 3 others!!!! Awesome job Josh!!

Maryanne Abraham: Att on Boston turnpike was absolutely outstanding. Chris was efficient and professional in terms of dealing with me I will gladly return to this location for all future needs

Sanjay Devganiya: There is a guy named Chris who works here and he is very helpful.

KONFUZED WIT A K: The people there were a tremendous help especially Kevin and Josh they provided excellent customer service next time I need anything done with att I will for sure be coming to the store in shrewsbury

Daniel Fletcher: The website says they close at 8 pm on Saturdays. I rushed from the Apple Store, since my insurance is through ATT. I arrived at 7:38 pm, the young man working (if you can say that), had the doors locked. I was then told by him that he stops working at 7:30 pm and he couldn’t do anything to come back the next day. They Should change the business hours if that’s the case!

Dan Persiantsev: Thank you so much! God bless you guys. Phenomenal customer service, right to the tee 😎

Kemp Cole: Kevin helped me transfer my services over from Spectrum Mobile to AT&T unlimited mobile plan. He gave me no hassle with my trade in and also educated me on ways to lower my bill. I just moved to Massachusetts and my former services did not serve me justice in the area, but with a little research I discovered that AT&T has the best service for the state and area. I can attest to this and that the customer service is just as excellent.

Fred Jackson: I had a problem with transferring my videos and photos and Chris was very helpful thank you

Monica Cortes: Kevin was recommended by the Marlborough location and he did an amazing job as they said he would! I plan on coming back for all my AT&T needs! (;

Andrea Mazurek: Kevin is awesome!! Patience of a saint. Highly recommend this store.

Jellis112 8: Kevin was very helpful at the AT&T store in Shrewsbury. Much appreciated!!

Cecil Davis: My wife first interfaced with Kevin. After, I had the privilege of working with Kevin to follow up and finish up on the phone/ service transfer. We are very impressed with our local store, with Kevin, and with our new phones and new service. Thank you

Sandra Tkaczuk: Two sundays that I have gone to shrewsbury Massachusetts AT&T that I have gone there and it has been closed when they are said to be open on google till 6. This is a huge disappointment and is very outrageous considering that there is no other at&t near me that is close.

Phildisheat: Did not have the greatest experience here.

dancho brenceson: I would honestly recommend going to a different store, I went here to upgrade my phone and the sales rep didn't listen to what I was saying and said I was not eligible for an upgrade. I went to a different store the next day out in milbury and they instantly verified I was. They also did not try to up sell past what I stated I could afford.

Monique Toon: My sales person was awesome!

Susan Orpilla: Manager went above and beyond for one of his customers today who was a Veteran.

Tete Paitoo: I had a very good experience with the sale reps that helped us.

Amanda Lima: Não comprem nessa loja o atendimento é péssimo eles não falam claramente o que vc irá pagar, se aproveitaram que eu não sabia falar inglês e o funcionário que é brasileiro não me informou as diversas taxas que eu iria pagar, me falaram um valor e para a minha surpresa a fatura veio $366,00, eles só te pedem para ligar para central e resolver.Um conselho saiam fora dessa loja se vc não quiser ter dor de cabeça.

Jyotsna Sinha: Very bad customer service. The store manager was so inpatient and not ready to answer any questions I was asking and he was telling to call ATT customer service. Other employee was really nice but he didn’t have any say. As a customer I will have many questions but he was like call customer service.

Zehra Mirzai: Very bad experience, Ignore this location. They charge extra for everything you don't need or want even when you are sitting in front of them and explaining. very frustrated!

Rajendra Seku: Review for visit on 11/25/2022:I visited this store to seek Iphone upgrade options. I was welcome by Nico Cruz even as he was helping multiple customers. Later Frankie who was a temporarily substituting from another store politely explained to me all upgrade options. I ended up getting literally a free Iphone14 in exchange for my Iphone11. I highly recommend this store and also am impressed with the service provided and professionalism demonstrated by Nico and Frankie.I came to this store with an issue with my family plan. Katie patiently worked with us and resolved the issue. However, the smell from neighboring Indian restaurant seeps through the store and was very overwhelming. I hope the issue with Indian restaurant exhaust is worked out soon. I would recommend this store for their high customer focussed service.

sarah chhabra: I usually do not leave reviews but this was an extremely bad experience. I went to get esim activated on a new phone as I lost my previous phone. I read that it could be done remotely since my husband had the new phone and he was away. I needed my number activated as it was off for more than 2 days . The employee, Niko who is apparently new, was extremely unprofessional. I waited 20 mins in store unattended as he was not even in store during his work hours. He did not listen to the entire situation and at some point was calling names and stormed out. His colleague, Jessica was also defending him, also rude and neither of them were apologetic. I would never recommend this place. I am still in disbelief with the kind of behavior I received.

Emmanuella Amoah: That girl Jessica at the store is super rude I walked and immediately I didn’t like the tone she spoke to me in, it’s very unfortunate that she’s one of the store leaders because she’s just very unfriendly and her face is always angry I didn’t even see a smile on her face and yes it’s not a guarantee to smile but she just looked angry the whole time working with me and other customers. I would put zero stars for her specifically but I can’t but that’s boy Niko at the store was very friendly I decided to switch to work with him instead

David Degon: Andrew was both patient and professional. Also very knowledgeable.

Colin DeVeau: Very unpleasant service, employee was very annoyed we came in and treated us with very little respect. Flat out awful service. Employee worked on 7/28/2022. Will never recommend AT&T to anyone and most definitely Will never be going back

Rob Gangi: Andrew was amazing. He helped us set up my new watch and went above and beyond helping install my accessories. Answered all my questions I had.

Jayme Zamarro Gangi: Andrew took the time to work with us to get to a place where we were happy at this point with a solution. He tried many different scenarios, and when and ONLY when we were content, was our encounter done. He was crazy helpful, and we will be returning to see him in a couple weeks to follow up on our incident. I have put it on my calendar so to make sure it is when he is working and not on his days off. He's an asset to this store.

Syam Buradagunta: I went to the store at 10 am on a Tuesday morning. I waited for 30 minutes while the ONE staff person, Andrew, was trying to help someone remember their Gmail password over and over and over for 30 minutes. I was there to make a purchase and knew exactly what I wanted. I was forced to wait and Andrew was not helpful at all. He ignored me and I left.

Isaac Kan: Andrew helped me figure out the virtual SIM card for my phone and was very helpful, knowledgeable, and quick. Definitely will be coming back to this store!

Lux Fitness and Wellness Club: I had a great experience. The manager was great very knowledgeable and resolved my issue quick!

Mike Fulginiti: This is the second time I went to this store. The reps were very helpful. Thank you.

Kayla Hatch: The manager and employees went above and beyond. I cannot recommend this location enough.

Colin Bernard: Our customer service person was wonderful

Charles Sutton: I went to the store to get a fraudulently opened account dealt with. Unfortunately, while store personnel have to see the bills and any other supporting documentation in order to give one the referral to the fraud inquiry department of AT&T, that is all they can do. I have been dealing with the fraud department of the company since then, so far to no avail.The fraudulently opened account costs $300 a month. I can't imagine what all it covers. I have been a satisfied customer of Verizon for over fifteen years and I see no reason whatsoever to change mobile providers, especially not to AT&T.

mike arbogast: Cody was a big help today with reworking my plan and helped save my family $60 a month! Respectful professional and accommodating.

Jackie Loewen: My 16 yr old daughter’s iPhone wouldn’t turn on today. She was beside herself as you can imagine!We made an appointment at the AT&T Store in Milford, MA.Cody welcomed us and was a Huge Help in solving the problem to make my daughter’s phone work again!! He also offered some tips & suggestions to keep this problem from happening again!My daughters phone is working just fine after Cody’s advice!Thanks Cody!! And to AT&T for employing professional & competent technicians!!!!

James DeWolfe: The service guy was great and my son got the phone he wanted, while our plan stayed the same price and gained free hotspot.

kevin Ji: Best one in Mass hands down. The manager knows what he is doing. Fastest service ever!

Vinny Rosa: Great staff luan helped me with everything amazing man

claudio cabrera: Very professional and friendly staff.

Lorena Rocha: Luan and Cody were extremely helpful upgrading my phone!

Sherryl Bastarache: Bought a new phone Tuesday night. CODY E was amazing! He was alone with 5 customers, 2 who did not speak English (he used a translation app). He stayed calm, was funny and knowledgeable. Highly recommend him for some sort of ATT bonus.

Marina Mendes: It was great,Luan Rocha does a great job,he is always patient and he is very nice person.

Katie C: This store has been extremely helpful, Luan has been extremely helpful and grateful to have had him to help me with what I needed

Darryl Burton Jr.: arrived at the store 10am and no one is here. no employee. says they're open. I get people can be late. BUT I see multiple reviews about this store having no one there at random times throughout the day. I've worked in retail and you always arrive before the business opens. really bad business model. more wasted time from AT&T lol

Brendan Kirby: Excellent customer service, would recommend AT&T to anyone, especially if considering switching providers or needing help with a phone plan. Luan is the best!

Margaret Weissauer: Employees are very knowledgeable

Alex Zecena: This store had amazing staff. Everyone was super helpful and friendly. I highly recommend visiting this store.

Stephen Andrews: I had a great experience at this store. The reps that took care of me were patient, kind and informative. Specifically, Luan R. impressed me when he spoke Portuguese to my grandmother while we waited. Will definitely be coming back for all of my phone and TV needs.

Brandon Tabares: I had a pleasant experience at this store. The reps were friendly and informative when I opened a new line. What I liked the most was that they acknowledged me while helping another customer!

Patricia Lindquist: Very helpful staff. Under staffed for sure. They try they're hardest to serve you though

Kelly Smith: Luan R was so helpful and pleasant! Left the store with a fully functional phone and confidence that all data was in tact! Thank you for the great service!

jorge loja: Att it is a lousy mobile service never enter this mobile line, I do not recommend them