Best Verizon Worcester Near Me

Jonathan Beauregard: I worked here they're all schisty salesman and the reviews are fake

Robert Arce: Ben was the salesman that help us. He was very knowledgeable and friendly. He was honest and up front about charges and he helped us to select the best phone and plan. Thank you, Ben.

denise baillargeon: The help and the service was very good they made sure my promotions and everything were in line and I'm happy with the way my services

Rich: Ryan Carrier is the best. Always willing to spend the time and discuss our needs and what is best for us. Location is lucky to have him.

Gail Barrette: John went above and beyond assisting me with my new phone. He was so nice and patient as I am not tech savvy. I was hesitant to go as I had heard some horror stories about unpleasant staff there but he made my visit pleasant. Thank you John.

stephanie pasquale: Excellent service and very helpful! He helped me set up my new phone and even threw in a tablet it was absolutely amazing highly recommended.

Ashley Fowler: I’ve always done my transactions online and ALWAYS have trouble. I went into the store and didn’t know how easy it could be!ALEX KONTOULIS is the best and made the whole process easier than I imagined. What a relief knowing I have someone reliable and knowledgeable to go to with upgrades, add ons, issues and all cellphone matters. Thank you Alex!

Mitch McGrath: Alex was great help in setting my family and I up with some new phones. Highly recommend this location if you're looking to get a new phone!

Brandon McLaughlin: Be careful shady sales tactics to get you in the door. Then when you ask to speak to a manager they tell you no one's on duty I will never go back to this location again.

elizabeth oldakowski: Had a terrible experience trying to buy new phone for my 85 yr old mom. Had phone but wanted me to call a number to upgrade! Said they're understaffed and too busy to transfer!

Mr Febus: There is no help hear just slow

mark scharf: Today I had the pleasure of working with sales consultant, Jose Solares. Jose helped us to choose a family plan that offers more data and options and saves us $70 per month. He then took the time to apply a new glass screen protector for my phone. If you are ever at the Verizon Store in Worcester, I highly recommend you ask to work with Jose Solares.

Matheus Krianciunas: I've got to say, this was the best experience I've ever had at Verizon. Jose the store manager was phenomenal. Super knowledgeable, extremely helpful, not pushy at all but still very informative. He didn't pressure me at all, made me feel comfortable based on my needs and wants. As long as Jose is still there it will be the only Verizon I ever step foot in. He was able to upgrade me to a newer phone quickly and easily and even applied my new screen protector for me. If you're not going straight to Jose you need to! I'd give him 100 stars out of 5

Brianne Beckman: I just switched over my plan and got a new phone. This was a process I expected to take hours, yet I was in and out in less than an hour. They were even short staffed, but the gentlemen that were there made the experience enjoyable and positive. Jeff helped me out and was absolutely wonderful-professional, polite, and extremely helpful. Give this new store a visit for sure!

Michael Reilly: If I could rate below zero I would. I was the victim of fraud at this location. Rep gave an imposter 2 iPhones and let him pay with cash. She put charge on her debit card to "do him a favor". Store is over an hour from my home and I discovered fraud immediately. Rep said I could come into the store to fix. Her manager then took 3 days to return a call. Hours on the phone with VZW and other than a "sorry", store did NOTHING for me. Horrible experience!

SUSAN HARRINGTON: Our Law Office went to Verizon/87 Gold Star Blvd./Worcester and bought an Apple I-Phone. The service was superb. Jeff George, the salesperson, spent over an hour with me setting up the phone, explaining options, and answering questions.We deal with people all day every day and I can tell you this store and the people working there are extremely professional and definitely worth a visit. Thank you!

Robert Sullivan: Jeff George at the Gold Star office was so great to me. He was able to work around multiple issues on my broken old phone and save all of my data and pics. Did so with grace and never complained.

Ryan McConville: Pete was great every question we asked he had an answer for and was very attentive took care of what we needed 10 out of 10

Allan Fernandes: A+

Tom Donovan: Ryan was very helpful, yesterday.

Tina Martinovic: This store is excellent.All the stuff is so helpful especially Rich..Very pleasant and professional.

Doka Pinto: Excellent service!

Nancy Harris: Just walked out of this store... Went in with daughter to purchase two phones.. there were three employees there working with customers.. waited a few minutes and then asked an employee who had walked away from the customer to pick something up if there was an area to sign in.. one of the women employee'slooked at us and with a scowl on her face said we wiil be with you as soon as we finish with our customers. Extremely inappropriate customer service and will never do business with this location again. Simply asked a question I knew they were working with others and we had the time to wait. In the past I've had to sign in. Not surprised this location doesn't have a five-star rating!

Kendall Pomeroy: All 6 employees were unfriendly and not helpful

Rómulo Romero: This is an excellent store. The staff was super professional and knowledgeable, exactly what we come to expect from Verizon. We had an appointment and were seen right on time. Our associate was Marc, and I can't say enough good things about him, how knowledgeable, caring and supportive he was. He did not rush us at all, even though we were on hold with ATT for a long time trying to get our number released, he gave us his full attention and support. This is a corporate store and in a very convenient location with plenty of parking. Our only wish is that it was open a little later, since they close at 5, but a great experience.

Frankie Maldonado: Professional and friendly staff

Cris Capone: Mo is an outstanding person and professional.

Farnoush Reshadi: The wait time was about one hour even though I was the first in line. Then they started to help someone that came after me, so I had to wait even longer.

Cagney Cristancho: Terrible customer service! I am not a Verizon client, and I guess I will never be!. I only had 1 question for which I was asked to make an appointment?? Terrible experience

james: Insanity that I spend $300 a month w/Verizon, but I walk in and ask a simple question to the woman standing there wiping down a counter and she says I have to make an appointment. She wasnt even helping anyone. Horrible customer service. Time to find a better carrier

Erin Michaud: Empty store, and you need to schedule an appointment days in advance to make a purchase. Knock it off Verizon. Bring back customer service. Employ enough people.

D O: Came in before 5. Waited an hour to be told to make an appt for 5 days later.

Sean Carnes: An all around great experience. Dana got me through the process quickly and my number was ported and working within am hour,.

Mr Febus: There's no rush to get help hear

Mike Pucci: Decent store. Fairly well stocked.

Kelly Harrison: This experience is regarding an online order pick up, so I cannot speak to the quality of in-person customer service. The process of the online order was incredibly easy. This Verizon store looks clean and recently renovated. They have a section of lockers you can use to pick up your online order, so all I had to do was enter a code Verizon texted to me, and I was able to get my new phone in less than 5 minutes.

Yul Oli: Verizon employees thing they are Royalty…. I did an order for my parents to pickup a new phone and they cancelled before they pickup the phone. Then they ignored them in the store and told they needs to wait 1 to 2 hours to get the phone…. They are the new minimum wage royalty… this guys needs to take a customer service course ASAP!

Michael Porcaro: They moved out of the plaza next to trader Joe's. The staff was super helpful in finding what we needed and there was not a huge wait

Hayat Darwishi: This store made us realize what it means to be different and young and get treated like we don’t exist at all. Had an appointment at 3 but came in 30 minutes ahead of time, apparently they value some specific people more then others. Never gonna come back here again. And for those who understand my frustration don’t try this store.

Susan Walsh: Emily at this Verizon location did a great job helping upgrade my Samsung Galaxy 5G phone. I'm so please - she made sure my photos, email, contacts, etc. all transferred from my old phone to the new. Thanks!

USTANAK THE ZOMBIE: Verizon sucks

Kat G: Haven’t gotten CBS in weeks. Why can’t I chat with you guys anymore?? All you used to do was interrupt what I was trying to do when I didn’t need you, now I need you and I can’t find how to get a hold of you? From day one. Hassle with this tv and the remote and box too. It’s ‘brand new’? Doubt it

Camille Feal: I’m grateful that Suela helped me process a return on this visit. She was kind even while explaining their policy. She did the right thing even though it’s not easy.However this visit was marred by the Verizon customer service line I had called into. They were too eager to take my money to place a order to pickup in the store. Then when I had gone into pick it up, I wasn’t allowed to because my name did not match the account owner! You could imagine the embarrassment.Later when I called to have this order canceled, they would not process this request. This customer service experience was terrible in that respect and they need to be called out for it. On the other hand in store, they did their part and I’m grateful.

April S-D: This is a long review so buckle up and get ready for a ride.I’ve had Verizon since mid 2000’s. I am appalled at the interactions with the employees here today. If you’re hard of hearing, I hope they’re able to accommodate your needs. They sure didn’t accommodate my mothers. I also am disgusted by the ignorance of the employees when it comes to pronouns, even after being corrected more than 4 times it didn’t change.Let move forward …I also want to mention the lack of communication of what’s happening. Getting ignored when asking what happening and only when I told them I’m done with this situation, and want to keep my plan the same as it was… I was told “well that’s going to take longer, I thought you needed to leave”. (2.5 hours and counting...)Then the manager took it upon himself to then continuously ask me why I didn’t want the free internet wifi they’re offering. I told him the reasons above and they still kept pushing the issue trying to convince me to stay with the new plan. I am currently still in the store 2.5 hours later waiting for them to change it. I personally don’t appreciate being questioned and having things pushed at me even when I have repeatedly explained I no longer want what they’re offering.Having offers that sound great but from my long experience with this company, there’s always a silver lining, a fine print or a catch. I said this to the employee and was told “no it’s EXACTLY what you have but cheaper.” That whole to good to be true aspect, was right in this instance. I was told that I would have the same exact features I have on my plan currently AND it would cost less; however, conveniently left out the fact the hot spot would change and no longer have the same amount. (From 15 to 5) If I wanted the same amount it would cost more (shocker …). I said “There it is! Like I said there is a fine print where you lose something.” Then was told the 5G I’ve had on my plan is just a symbol it’s not the better one. At this point, I am over this, and am sitting in the store looking up other companies.The employees started speaking around myself and family and when asked what was happening, it was brushed off and minimized. Again the lack of communication fueled the anxiety I was already experiencing from this encounter. I don’t appreciate being lied to, having my family members experience the discrimination that happened in the store today. On top of getting pushed and questioned as to why I don’t want to change my plan or upgrade the phone. Then the continuation of the pronouns and not speaking up and making it impossible for a person I was with… to understand what was going on. They were then handed the phone back and told to sign, no explanation nothing!I appreciate them working diligently on getting my plan back to where it was. I also realize that they can only control so much with switching the plan back. I also appreciate the other manager listening to why will not be returning here, the amount of ridiculousness that ensued today, that really could have 100% been avoided. I appreciate the fact the store is closed and they’re still working on putting my plan back to where we started.Oh here’s another thing… customers should be aware of….Two employees talking about customers that leave or under their breath, the faces they make and the lack of common courtesy shown is an atrocity. Saying “ugh she’s back again” referring to a customer that was walking into the store.This is customer service and sales, it’s a business, you may feel some kind of way; but as someone like me, who doesn’t know the person walking in… should not know why you’re frustrated with the person who’s walking through your doors.Verizon as a company should really figure out how to make that process easier for the employees.I’m sure they won’t be missing me as a customer considering the company has a lot of money. Here’s my review. Hope it’s helped.

Brian Howard: Be careful they close at 5pm. But they are a corporate store. I would never go to a Verizon that isn't corporate as you will usually get ripped off.

James Ray: Closes prior to posted times!

Full Throttle Send: Great customer service.

Cody Sean: Great experience in the Millbury location

Maggie Odessa: paige needs to get fired really rude worst experience ever thanks to her we found a better deal at t-mobile thanks!

Ariadne Souza: I came to get some information, the lady that help me had attitude and also super rude. She didn’t answer none of my questions nothing at all. Her name is Suela. They need get better at their customers service.

Alexa Davis: Andre was extremely helpful and polite when I visited. He got us in and out very quickly while being efficient. He deserves a raise!

Jonathan Santos: Suela was very helpful. I appreciate the business she gave to me.

Kayla Wilson: What's the point of having a store to visit if they are just going to make you stand in the lobby and call customer service? I was attempting to pick up my new phone and the man in the store (Jose) refused to help me even with my Verizon pass. The manager was a complete fool - I don't remember his name but when I began to tell him about my discontentment with his service, he ran and hid in the back and refused to come back out. I was on the phone with Verizon customer service and the rep on the phone told him to look at my account and he refused saying he would not take verbal consent.... okay, so then why did he tell me to call them and get consent? This location is honestly a zero star location - I will stick with calling customer service and shipping products to my house since there is no point in going to the store.

Megan Riley, LPN: Horrible experience, would not recommend nor ever go back to them. The professionalism is lacking and the manager was beyond condescending and useless.

ExL50: Customer service on the retail storefront level could use work. The reps here will help you out of obligation, but don't expect an overly happy or positive attitude from them. Their vibe is easy to pickup on and you can tell they aren't thrilled about being there or doing their job.Information in regards to promotions and savings is often misunderstood and misrepresented by the employees themselves. Verizon telephone support versus storefront support feels like two completely separate entities, even though both are operating under the same company. On the phone it's one thing and in person they tell you something completely different. They will tell you to go back and forth to one another for resolution which is completely unprofessional and unorganized.In the end, my issue with a promotion was resolved after spending an hour and a half in-store WHILE also on the phone with Verizon telephone support. Two stars for the resolution, otherwise horrible business that needs evident improvement.

John Gniadek: Had a great rep today who helped with our phones.

Ilgiz Shaikhov: Worst customer service. I came there just to return the phone and was disconnected from service without even asking if I need that. They messed up my Verizon account so I can't even log in now. They couldn't fix that. So I have to spend my time with online customer support fixing it myself. They didn't even get me receipt for returned phone before I requested

George Roe II: Useless service

Adrian Parker: Going into a mobile phone retailer is often not a good experience… either we’re there to address a problem or to spend a long time setting up a new phone. My experience at Verizon in Millbury, MA was a positive one. Partly because I was simply picking up an online order but mostly because the employees made it that way. The store had several customers inside and Cody greeted me immediately. He was engaging, authentic and helpful. He spent time answering my questions and shared with me some of the products/services coming soon. I didn’t feel pressured to buy anything else but instead encouraged to reach out to him if I needed anything (service, support, etc) after leaving the store. His focus is on the lifetime value of the customer and I appreciate that.

Cathy Chatis: Got a phone added to my line.Gary was extremely helpful.

D Chan: My spouse and I visited Verizon today to swap providers. Paige provided us with excellent customer service. I felt so bad about our previous wireless provider giving us a very difficult time about changing over, but she even helped out by speaking to the customer service agent for us. When that didn't work out, Paige came up with an alternate plan for us. We ended up having to be in the store for about a couple of hours and she continued to give us exceptional service and patience the entire time.

Game Show Lovah: Employee helped me swap phones with my daughter and it only took a few seconds. We were super impressed. Thank you so much for your help. Your team has been super impressive the last few times we've been in there. Great job. Recommended the Millbury location if you want helpful and knowledgeable staff. Keep up the good work. Thanks again :)

Ursula George: Awesome shopping experience! Highly recommended.

APRIL YOUNG: BE CAREFUL-THIS STORE IS NOT PARTICIPATE IN VERIZON PROMO (ex. Switch from other carrier to VZW rebate $200). Staff was trying to avoid the question when I asked. I found out the hard way later when I tried to submit the promo. Not Cool

Henry James: Awesome service.

Jeremy Schold: Doug and Richie were awesome and super helpful!

Nancy Ramsdell: Great job!

Jean Sagerian: I would give 10 stars+ to this location. Doug helped me through buying a new phone and getting me into the right phone in my price range and for my needs. Not only me but he gracefully helped about 3 other clients in the process of helping me who had appointments. I was a walk in. This store was busy and they (Doug and Mike) treated every single customer with the highest respect and kindness. After Mike finished with his last customer, he jumped in to assist Doug with me. Team work! Each person was there for a myriad of reasons and these guys have such patience, honesty and understanding. I have been a Verizon customer my whole life and in this store, it was the first time I felt Verizon cares for its customers. Granted this shop is owned by the Victra group and that made all the difference in their great attitude because a corporate Verizon store has never offered this type of service to me in 25 years!

Julia Charron: Excellent customer service. Mike went above and beyond while helping us upgrade to 3 new phones with new plans. He explained everything in detail and was so personable. Highly recommend visiting this location!!

Scott Harris: Doug & Richie were great! Explained everything & answered all questions with no BS. Definitely recommend these guys & the Grafton store!

Kim Flaherty: Excellent customer service!Best Verizon store around!

Vicki Harris: I bought the IPhone at the North Grafton Location. Mike helped me, he was very helpful and knowledgeable. He took the time to transfer all my information and made sure I knew how to use the new phone before I left. I would absolutely recommend everyone go to the North Grafton location as they are great. I have been to other locations that couldn't be bothered with you. Mike is a true asset to your company.

Tammy Clark: Mike was working alone but was extremely patient and attentive

Wendy Salo: Rich is excellent!

Shannon Korich: Richie was knowledgeable and efficient. His way of multitasking my needs with the needs of other customers was note worthy. I’m impressed.

Ryan Moorman: Been here for phones a few times. They have phones. Usually haven't had to wait. The staff has always been helpful. 5/5.

Daniel Diamondz: Richard was hands down THE BEST customer service associate I've ever worked with. 100% worth the drive (from Worcester) but still so worth it

Michael Barretti: The staff was hugely helpful, most especially Antoinette , who left no stone unturned in trying to resolve a problem which turned out to be an equipment issue. No hesitation in recommending this store to anyone.

Robert Iram: Awesome store they treated me right and they gave us a good price highly recommend going to the store

James Cannon: Best Verizon I’ve ever been to. Easy to work with and offered great service.

Caroline Seppa: Richie was so helpful and kind

Blessings To you: Very nice to work with