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1. Santander Bank Branch - Worcester
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· 17 reviews
The Grid, 507 Main St, Worcester, MA 01608
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Mini Me: I have multiple withdrawals from my account at this location that I did not make I Need video so I can prove to my financials Institution that I did not make these withdrawals
Bill Coyle: I have been a customer of Santander for about 6 or 7 years now. I just have basic checking and savings accounts, nothing special. The tellers working up front have always been nice and helpful. They actually discovered my bank acct was compromised and someone was trying to make International transactions so they froze the acct and notified me by text, an email, and a phone call. They took care of everything so I'm not out any money. I also use their billpay option to pay my bills, the mobile check deposit option to deposit checks without going to a branch/ATM. Their mobile app works well. I would definitely do my banking here, they treat you the same whether you have $1 or $1,000,000 in your accounts.
leo Sangadej: kelly was not having a good day
Joaquin A: Professional and friendly employees who are happy to help people
craig spurlock: Worst bank ive ever had the "pleasure of using" so they stole hundreds of dollars from my girlfriend. Her sister got scammed and someone stole money from her account and her account went negative and since my girlfriend had the same last name they froze her account and said her family is under investigation and said they only thi k they could do is close the account and keep all of her money... how is this even legal. This company is a scam i would never use they dont care about customers or anything.
Eddy: Very professional and customer friendly. They offer help even in other languages. I will recommend this place to do business
William Grullon: Disrespectful to God.
Stephanie Marte: Patty the manger made it so difficult for me to take out a simple $50 with my ID and social she said I needed another bank card I come here every Friday never had such a difficult time trying take money out
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2. TD Bank - Worcester
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· 44 reviews
295 Park Ave, Worcester, MA 01609
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Omar Soto: Excellent services
Dan Smith: Well, now I get why their rating is so low - I really should have checked before I walked in. Very long story short....I exceeded all of their criteria for a personal loan to get my roof and siding done. I also already had a line of credit from TD for 42K. All I was looking for was an increase from 42 to 58 and a slightly better interest rate. I brought two years of taxes and two current pay stubs. I was told I'd need, in essence, approximately 14 additional past tax forms....more than I needed to buy my house.....for 16k??They said there was no way around it. So I politely said no thank you, asked them to withdraw my application and went to another bank.Guess what? They didn't withdraw the application. And I was approved for 78K with NO FURTHER paperwork 2 weeks AFTER I told them to withdraw. These people are incredibly disorganized, which is a precursor to being unprofessional. Please bank somewhere else. I am so embarrassed to have wasted my time there.
Kingsley Orisekeh: Staff here are amazing, highly professional and Empathic. I strongly recommend this bank. I salute you guys Maritzabel and Co.
Xxbeastmode activexx: Awesome place and great tellers sometimes line is slow but Erick and Gianna and Bella are amazing people and useful to be helped by and their security guard Michael Is So Kind And welcomes me and everyone with respect definitely a place to go to make a account or cash a check
Katie Butler: I worked at 3 different banks and none of them were ever as slow and useless as TD. That's what you get from the big banks, no attention just fees
Petah Mac: Molasses moves faster then these tellers.
Ernie Rousseau: The manager Eric is very hands on...the tellers were Dealing with a very aggressive customer&Eric opened up another window to help out as there were at least 6 people waiting....WELL DONE ERIC👍
Jadalis Gomez: Very rude and unprofessional. Kept raising their voice because of the amount of money I wanted to put into the bank account. They also kept questioning me after I answered their questions that are required. Will never return to this bank.
Lorendy Hernandez: El peor banco que el tenido en todo mi vida por todo te quiere cobra feed te retienen tu dinero y depues te cobran por ellos mismo retenerlo y el servicio a cliente nunca saben nada
Montel Jones: I was racially profiled at this location. The bank’s supervisor Kerry who would not tell me her last name but I found out it’s long. Kerry long refused to deposit my check, not cash just deposit my check because it was to high she said. So because of the amount and the fact that it read, my name and the father of, with my sons name after she said she will not take it because her treasurer “might” send it back. I told her to do her job and deposit the check and let the treasurer send it back if they feel as though they need to. So she voided my check and told me to have my lawyer issue me another one with ONLY my name on it
Amanda Freitas: The delay is ridiculous. Need more competent people working here.
C McBro: Very nice Banking outside only! Due to virus 😷 Thank you Bank workers❤️
Cade Foster: Very unproffesional bank. Staff will play on their phones while customers wait in line. Staff will discuss getting lunch and not pay attention to customers resulting in messing up transactions.
Kam V: Typically this branch is convenient + fast, but a few years later this has changed. Teller lines have become longer. Went to a Branch Manager after being hacked to have charges withdrawn, and after visiting another location they advised me that he was to print me another card. This did not happen. (mind you this is over the weekend and If I was to have an emergency I would not have had access to any of my funds). Not sure, never had probs here, maybe he was new?
Walid Bekri: Rudest
Jay Rossi: Be sitting for 45 minutes waiting, give upWhat a terrible customer serviceChanging my account to DCU
Toffy Thomas: ATM machine pretty much stoled 500 dollars and my card and the bank did nothing to reimburse me. Closing my account will never do business with this bank again!!!
Mrs. Ghoul: Very rude and liars I cashed a 1000 dollar check from my relative who had there bank they say it's seven dollar fee cause I don't have an account I said ok. I haven't spent any of it it's still in the envelope they gave me I'm missing 20 bucks from them they lied
Anne Haske: The tellers are nice people
Jr. Silva: Bank tellers are unprofessional and really rude at this location stay away
bill Jones: I've always had excellent service. Prompt. Courteous. Friendly.
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3. Bank of America (with Drive-thru ATM) - Worcester
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· 39 reviews
255 Park Ave, Worcester, MA 01609
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Xavier Carmona: Great experience and customer service. I would recommend anyone who goes to this bank to ask for Osman. He provides top notch customer service.
Monica Rugg: Worst bank! Takes 45 mins just to do a deposit. 1 teller on the 4th!!!!
Farzana Darwsihi: Worse customer service
Melissa Perro: The lines are ridiculously long. With only 2 tellers working every single time I come in. It is so disrespective of your clients time. Very frustrating!
Guanako SV: Hablan español las cajeras
Tim Carty: Consistently one of the worst banks on the planet. Understaffed always no matter what branch. Bad hours. I have to go for a business my company makes deposits for. Unless you might need international banking there is no way you should use this bank.
Douglas Quattrochi: I have a small business that was badly impacted by the pandemic. When I ran out of money, Bank of America started charging me "low balance" fees. Other local or online banks don't do that, so I opened a new account elsewhere (Capital One, Cornerstone, lots of options). But to complete my move, I have to close my Bank of America account. I went into their branch today. They wouldn't let me close out. I learned they don't allow small businesses to close their account at the teller, over the phone, or online. You must close by appointment. And the next available appointment is 12 days away. If the delay crossed a statement balance (which thankfully it doesn't) I could easily be charged another fee. To try to discourage me from going through with the closure, they said once I close my account, if anyone tries to debit or credit it, they will reopen the account and I will be charged more fees. Also, I will have to schedule _another_ appointment to close it a second time. They're wielding inefficiency as a weapon to keep me hostage. My advice is not to start. Open your accounts at a local bank or online. For instance, I can open and close business escrow accounts at Cornerstone across the street in three minutes. I am giving Bank of America "two stars" instead of "one" because, in light of recent events at Bank of America, I'm just glad this branch didn't try to have me arrested.
Nawras Mansi: 2 hours of wait time to reset the online banking what kind of bank is that ?
Hilary Doyle: There must have been a big change here since these other reviews. This was the best bank experience I have ever had. Someone very kind named Stephanie helped me immediately despite a long teller line. She got me all set for the meeting and new card I needed. She even took the extra time to teach me how to use a digital card at the atm. I was in and out in 10 minutes!
Himan Namdari: Great customer service great help one of the agents here named Dennis help me out and I also wanted to take the manager in charge when I was there great people great banking system all I’m asking is to get it easy on specifically international student to open an account because I think as a PhD or undergrad and grad student you are one of the most trustable non-resident in United States
janelle chamberland: I just wanted to say you have the most wonderful doorman! He was so kind and helpful.
katherine kobel: Every month they seem to make 100.00 off me with overdrafts for 13.00 and I don't even no why I get it taking out.i dident ok amazon to take 13.00 3 times a month I've called and called.and still it happens.im getting ready to change banks
Anhdao Darcy: The worse costumer service I have ever been. I met an associate banker (Etieva) for the notary and she was not helpful. Very disappointed!
Brandon King: Does not follow up regarding potential service limitations.
Loni Cocka: They sock
Kenny Le: Worse customers services that I ever experienced in Worcester, Ma.You better find a different Banch location unless you got no other choice.
Youness Wahid: One of the Worst locations I have ever been too. Forced to use location for business banking but at this point really considering driving an extra 15 minutes to avoid the rude Managers and staff.1.. ATM is never working, hardly ever more then one teller at a time and the Managers would just stare at you without offering to assist you or helping out the tellers to expedite the line. For such a centralized location it operates as if there are under staffed and without any management experience.
Abdul Salam Almadani: I want thereWaiting long time than no one try to contact meHowever 2 persons were before me and 2 persons come after me and enter before me
Sarah Mehdizadegan: New ATM machine has a technical issue, consider yourself warned! It takes your cash and gives you the message: this process cannot be completed and leaves you with nothing. Good luck proving anything after that!!
Pedro Rigney: Awful awful awful. I have multiple Banks and I have different accounts. Some employees just dont care . Told them I'd be switching to DCU.
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4. Santander Bank Branch - Worcester
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· 28 reviews
655 Park Ave, Worcester, MA 01603
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brian jackowitz: Customer service is abhorrent.
D T: Tellers are nice.If you need notary or account setup services there may be a short wait depending on how many people are seated and seeking these services.
Chuck Schuman: I visit the bank twice a week, every week. Very friendly service. Ramon, the manager, always comes out to the lobby to greet people and see if they need help. Very friendly group of tellers
Mel Viveiros: I come in for help. I sit. No one says hello or greets me. The manager asks the tellers if I need help. Not me, I'm 7 feet away. Still no one acknowledges my presence. Its awful here.
Selena Wilson: There’s always an issue every time I come here. There’s also always a line of customers because the employees just stand around the desk talking to each other. It’s very unprofessional & the customer service is terrible. It doesn’t seem like any of the clerks know what they’re doing up front. I will now go out of my way to travel to a different branch. The park ave branch is not worth coming to at this point.
La Pew: Omg never have I waited so long at a bank especially when there's no one waiting!!!! No wonder why they dont have people working for them! What kind of bank only have 1 person working?! ✌ out santander.
Stacey B.: I’m standing at the counter, literally thinking to myself- this is by far the slowest bank ever. Every transaction, every teller takes forever. No matter the day, typically one teller working and one pretending to be busy.
natalie loudon: Ive always had great luck at this bank. Their manager Ramon was friendly, Evelyn and Anna were helpful and kind.
Jennifer Soler: If I was able to give zero stars I would’ve. They don’t even deserve this one star. How are you gonna charge someone to cash a check that is drawn on their bank? Complete greed is what it is. This bank should be shut down
Jason Scott: Trying to close my accounts and leave this terrible bank. Waited in line for teller for 15 minutes only to be told I have to speak with someone else who hasn't acknowledged my presence for 10 mins while making copies and has had the same guy sitting in her cubical. Nevermind the fact there are at least 4 other people waiting for a rep to help them. If you need to actually do business that a teller cant handle dont hold your breath here. ZERO CUSTOMER SERVICE. So thankful to have closed my accounts with this disgraceful bank! If I could have picked ZERO stars or better yet negative I would have. WORST BANK AND CUSTOMER SERVICE EVER.
RAVG VALENTÍN: Buen servicio al cliente.
Lindsey Ngo: Worst customer service rep. Always make you wait all the time even though she has no client. Rather go lunch and let u wait. All I need was a quick wire transfer. Then this other guy took someone who came in after me. If it wasn't for the location I wouldn't even bother. If you want to get things done don't bother go to this location.
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5. Berkshire Bank - Worcester
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· 10 reviews
993 Grafton St, Worcester, MA 01604
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Tyler Charpentier: Go to the one in Shrewsbury. The people at this branch are rude and incompetent. I deposited a check of nearly $600 and they took that money OUT of my account. Teller was argumentative and refused to fix the problem until I asked for a supervisor. It's also the only branch I know of that has not opened the lobby since COVID cases declined, meaning if you don't have a car they make you walk up to their drive through window.
Mike Lamusta: Always friendly and attentive to our needs. They go above and beyond to help you. Best Bank I've ever done business with. 👍👍👍
Susan Beeman: Argumentative, not willing to listen to the customers. Narrow minded, unskilled, not knowledgeable. Take your business elsewhere.
Kdog Deams: People beware this Bank is Rude, unprofessional and likes to lie. This branch has become the worst Bank ever in the last year especially with the new Managers. They have lost about 12 employees in the last year and now I see why. Berkshire I hope you wake up you have a serious problem at this branch.
Michelle Lowell: Staff is great always friendly and helpful.
Trip: This place was great until I went in there about 5 days ago and was talked to like a child. Then again about 2 weeks before that I was given attitude by the same teller. Not sure of her name but she seems to have a problem with keeping her issues at home.
Mordenghainer Duarte: Brandon closed my account by my request but what happen with my $1229 from de check deposit I did 10 days that was on hold , no answer till now ,
Colleen Thomson: The staff is so nice and always help me with whatever I need. Very efficient get you in and out
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6. TD Bank - Worcester
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· 19 reviews
1227 Main St, Worcester, MA 01603
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chinh nguyen: I love the service here. The one td bank wayland can't update EIN# for business but td bank Worcester did it. Recommended
Audra Smith: Excellent customer service. Jennifer was extremely helpful setting up a brand new business account. They were all very friendly! Not a long wait time either.
Wilson Mejia: The worst possible bank experience ever!COVID related issues come back to find my Bussniess account closed for $200 without a single call! Then I pay what is owed and was told that I can open a new one by teller to come to find out after going to get my documents. That my money is no longer wanted there with over 100k initial deposit. NO THANK YOU ILL TAKE MY BUSINESS ELSE WHERE!!
Norman Caissie: Very convenient location. Open 7 days.
Lesty Rivera: Lack of professional ethics An employee name Lam Pham is always rude and disrespectful to us when we go to drop the deposit from the store spoke the manager about it to see if she will take action on the matter but i guess not when i spoke to her she was like??? Explaining the situation of the line in any moment she said that she will talk to the employee so i quess we have to deal with her nasty attitude every single day!
Jackie Agnone: I waited in line to cash a business check that is from TD bank, one of the managers Andrew came out and told me they could not cash the check. It was because I don’t have an account there but the check is from TD bank. I have been going to the TD banks with business checks for four years and never had a problem. He was rude and told me to take care of it because he had other customers. Very disappointed in his lack of knowledge in the situation and bed side manner.
Kelly Monahan: Staff are very professional and extremely knowledgeable!
Claudia Villamil: I have an open account at this bank for many years because Is convenient for me for the location and extended hours of service but I don’t like anything from this bank . The staff are rude ( I notice that when they talk to me they try hard to be nice ) . They never offering deals , they charge for every service . Hiding fees etc etcStay say from this bank for your own good
C Lamb: I've been going to this bank long before it was TD bank...I have never in all the 25 plus years ever had bad service at this locations. I can't say that about other banks.
Anthony Lambert: Every time I come here the staff help with any and all problems I have and are real easy to talk to.
zfresh17: This bank is trash and the manager is trash. She didn't want to give me my overdraft fees back even though I had no notifications that my account went nagaitive.
D L: I had the worst experience with this bank and will never come back. They charged my mom $170 for overdraft fee without any notifications that her account went negative. I tried to call customer services, and they said what happened was the local bank deposit processing error and suggested me to come to talk them so they can give my mom the refund. My mom who does not know English came to see them the day later, she called me so I can talk to them through the phone. The guy who spoke with me was EXTREMELY RUDE, DOESN'T RESPECT THE CUSTOMER. He said it is my mom's responsibility to check on her bank account everyday; she doesn't know English, and I have my school work to take care of, how can I have time to check on her account everyday like he said? I tried to explain that it was not my mom's fault; her initial balance was over $1000 the last time I checked, then it just went straight down to -$200 the day after and then she was charged $170 for overdraft fee. But he did not listen to what the customer said, and even got mad, and then hung up the phone. THAT IS SO UNPROFESSIONAL AND RUDE. YOU AREN'T SUPPOSED TO TALK TO YOUR CUSTOMER THAT WAY. Poor my mom, she said while crying that she did not do anything wrong to get charged $170. AND THIS ALREADY HAPPENED TO HER TWICE. My mom doesn't know English, but she doesn't deserve to be treated that way. This guy, although he was born in America, he is Vietnamese and knows/understands/ speaks Vietnamese. But instead helping my mom who is probably like his mom/dad, he showed me the attitude of an ignorant person. Wish that I could put 0 STAR, 1 star for this evaluation is too generous for their customer service.
K. P. (一个): Very friendly and efficient staff, great service.
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7. bankHometown - Worcester
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· 11 reviews
1001 Millbury St, Worcester, MA 01607
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Lawrencia Boateng: Great people
Emma Frimpong: Takes more than three weeks to get a new card while I can go to dcu and get a card the same day. Too complicated
Moe: Very nice people Allways helpful. I like the bank and the people
Michael Giangrande: Good bank
Matthew Bailey: Good Bank and Helpful people
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8. Cornerstone Bank - Worcester
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· 6 reviews
230 Park Ave, Worcester, MA 01609
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9. Berkshire Bank - Worcester
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· 5 reviews
11 Park Ave, Worcester, MA 01605
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10. Rockland Trust Bank Worcester-Park Ave - Worcester
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· 5 reviews
633 Park Ave, Worcester, MA 01603
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11. Santander Bank Branch - Worcester
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· 13 reviews
486 Lincoln St, Worcester, MA 01605
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12. Webster Five - Branch & ATM - Worcester
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· 8 reviews
100 Front St STE 150, Worcester, MA 01608, United States
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13. Santander Bank Branch - Worcester
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· 6 reviews
1125 Pleasant St, Worcester, MA 01602
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14. Berkshire Bank - Worcester
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· 13 reviews
560 Park Ave, Worcester, MA 01603
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15. Webster Five - Branch & ATM - Worcester
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· 12 reviews
266 Chandler St, Worcester, MA 01602
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16. Citizens Bank Supermarket Branch - Worcester
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· 13 reviews
541A Lincoln St, Worcester, MA 01605, United States
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