Best Shinkin Bank Worcester Near Me

Mary Q.: Blake R. helped us today to get my Sister CC for the first time. He’s cool and awesome guy!He’s very welcoming and friendly.. you should talk to this guy! 😊

Austin Rose: 0 stars. Been a loyal customer for years now and within the past 3 months I’ve needed to get a new debit card twice as both times there was fraudulent activity on my account. In both instances the unknown party was able to put my account in the negative. Dcu was lazy to say the least in returning/refunding what was taken. In addition to that it took 3 weeks to get a new debit card. 3 weeks where I was unable to access MY money. Appalling, disgusting, go anywhere else for a bank.

Rick Molinia: A very convenient location where we waited less than 3 minutes after virtually checking in. Blake provided excellent customer service and was extraordinarily friendly. Thank you DCU for providing my first 5 star banking experience. We accomplished exactly what we came to do. Also, this branch was very clean.

Michael Issa: 60 people in line, 5 tellers behind the counters but only one is actually working to help customers

JV Inspired: Great customer service and very welcoming

Joel Rodriguez: The worst customer service ever experienced…. I have now been on hold more than an hour, and just recently my wife was on hold past two hours as I was also a witness to that. I specifically called the Tobias Square DCU in Worcester. They are absolutely irresponsible and careless towards their customer’s time and necessities.

Rebeca Sisa: It's the worst bank for sending money to another country. Definitely I will not recommend dcu. They steal $600 and some thing for noting. They lost my money for 3 weeks, and never give me a answer where my money was..the worst.

mayombwe ivan: Good JOB

Jerry Kenneth Heard (JARROCK): All my money is gone. Some bank.

Rainell young: Very disappointed. You turn off your ATM on the inside of the building so you keep social distance. But if a customer is standing at the ATM and using it they are 6ft from the other customer that are entering the building for there appointments. For this I'll be switch banks. Your so far the only bank to do it not happy

Western Mass Golf Adams: Keep your money out of the incompetent hands of this institution. Worst. Ever!

Sa Nanda (Varsitygirls): Business account customer service is awful. Trying to open an account for almost a month. No response from the team. No direct number to reach them. Finally when I reached out to someone, it went to voice mail and the second time, someone said she/he was working from home.

Nick Couture: Alex and Bree are amazing, i couldn't receive better customer service. I will be a life long member, because of them. Thank you for all your help every time I go!

nicholas leboeuf: I received an antique auto loan with DCU in early January. I purchased a 1992 Nissan Skyline GTST with the check for the loan from the sellerwhom had a loan with DCU for the car. The day that I gave him the $12,000 check for the car was the day he paid the vehicle off. The problem is that the lien is still yet to be released from his title, so he has not received the title in the mail yet to sign over to me. He received a letter in the mail stating that the lien had been released and that he should had been expecting the title in the mail. I keep receiving letters stating that the vehicle must be titled with DCU listed as the lien holder and that I must provide insurance proof for the vehicle. I obviously am not able to retitle/register the vehicle since a title was never received to be signed over. Along with that my insurance agent will not insure the car unless I have the title for the car. The seller and I have both been to branches numerous times to try and sort things out and the situation never comes to an end. I received the "Final Notice" in the mail today stating that my loan will now have $1,602 added to my loan balance and that my payments will increase by approximately $137.50. I will also attach a screenshot of proof straight from the Massachusetts DMV's website showing that the lien has yet to be released from the seller’s title. Due to the negligence of DCU releasing the lien from seller’s title, I am now the one facing unnecessary repercussions that should never be happening. The vehicle is still fully insured and being paid for monthly by the seller so it has not had a lapse in coverage although I understand that the insurance is supposed to be in my name which I am unable to do without a title.

Purity Kiruma: Being a DCU member for many years , today; 3/6/2020 I had the worst experience. I was very disappointed with the teller who served me today. This is one of the DCU branches that I will never go back to ever again.

Heather Briggs: Never have enough tellers! Always a LONG line!

patrick kelley: I have never had a problem at this branch. From the tellers to the loan officers they have all gone way out of there way to provide any service ask for without any rebuff. I know I can walk in sat 658 when they close at 7 and find a friendly face never hinting at anything except how they could help.

No3mii_28: Although this is a very busy branch, the team works together to get each individual the help needed on a timely manner.

tien v: Long lines and terrible teller. The teller I had deposited my check into a stranger account even after I gave her my license. She had one job. Very disappointed. I won't be coming back to this location.

Amalia G.: We spent 30 minutes waiting, people ahead of us was served and gone for about 10 and 15 minutes we were never call, I asked and they say I was next. Waited another 10 minutes

Atul Nautiyal: Beautiful building.

Paul LeRoy: Currently limited to $500 per day transfers by ACH because of fraud. Otherwise, it's a very good credit union with good customer service.

C Oooo: Estuve ahí hace un par de horas no me permiten abrir mi cuenta de ahorros y checking porq según ellos mis documentos no pueden ser verificados cuando tengo todo absolutamente todo al día 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️

Andrew Pontbriand: Only reason I am not giving 1 star is one of my close family members banks here. Applied for a personal loan over the phone with a 741 credit score. Instantly approved in less than 20 minutes. I wait 30 hours for an email - nothing. Finally call customer service they took it down wrong. No big deal, it happens. But this was the start of the disaster. I explicitly asked the loan officer/agent if there is any chance something could fall through as the loan is for the remainder of the balance on my wedding. She said she’s never seen anything happen when a loan is approved this way. Fine. So, as a business owner, I made a few financial moves now that I knew I would not need to use personal funds to fund the wedding.After finally getting the welcome email, I go to open the actual bank account. Checking and savings- I apply with everything tbeh requested from start to finish perfectly with nonissue, until the end.Application was submitted and to my absolute shock - I get a response stating that unfortunately my application to open a BANK ACCOUNT was denied due to “being unable to provide positive identify verification”. Whatever the heck that means!?So I travel almost an hour to the bank after customer service said it could be a glitch. The guy at the bank couldn’t have been more disinterested in providing even a low level of customer service. He seemed bored and annoyed that I’d even dare be upset at the circumstances. He tried to do the account manually and we had the same result. After requesting to speak to someone and being stonewalled, and my spirit broken, I left.My credit is almost excellent. My income is great. My ID is new and accurate. I have a perfect history with ChexSystems. I am a human being with flesh and blood that they could easily physically identify in person but that was not good enough.Never in my life have I ever experienced anything like this. Because of this I was denied my loan and now I have a mortgage inquiry on my credit report and nobody at this institution cares. In fact, they passed the buck and blamed it on a third party - if I do that in my business I lose money and lose customers.I am at a loss. Luckily, their biggest competitor was happy to assist me and offered me an even better rate, so I am officially done with DCU.Hope this helps others that may try to get a loan without an account. You don’t want to go through this and don’t want the mortgage inquiry after approval for the loan, arbitrary denial of an account, and thus, subsequent denial of the loan! And you don’t want a bank that isn’t inclusive to all within the community.Thanks

Jesus A Valentin: Great experience overall.

Jim L.: Been with DCU for over 20 years now. All our family members have account here. DCU Staff overall always friendly and helpful to us.Cant beat the car loan rates and the easy process.Louis @goldstar office went extra mile to help us last minute thing done right!Thanks staff and big THANKS to Louis !!!

Mike Finn: Thats my bank....Pretty busy at this branch but I like it

Alexandria Bolduc: Staff friendly and always helpful when I go in. 3 stars due to ATM being down sometimes and long lines.

NIL Fantasy Studio: Worst experience with Dan the trailer. They even don’t know what they are doin. They have confirmed the service is complete I look for. But the results was 0000

Ethan Kang: DCU is DMV of banking.

John Doe: Lines are always long. If you are trying to deposit cash its always 15 to 20 minutes in line. They always seem to be understaffedDont get me started on customer service I recently had a problem with my wallet being stolen from my car. I tried to call the branch directly and speak with someone. No human to talk to and just a recording about this or that. Well that person who stole my wallet was using it to buy all kinds of stuff.i truly believe it all could have been avoided if someone just answered their phones...now my account is all messed up.

Taxachusettsucks: Low rates. But god help you if you need any help from an actual person. I've actually taken out my future car loans with another credit union at 1% higher rate, just to avoid the un needed frustration dealing with any human at dcu. You can't just simply call them and talk to someone without leaving a call back #. wich could be up to 6hrs. Later or more. And don't think your going to be talking to anybody with any knowledge of what their doing. It took my dealer 3 days to get a hold of them to make a pay off on my trade in. Their a huge dealer and said they've never seen anything like this with any bank.

Archit Kumar: Recently opened an account here because I found their auto loans to have a really low interest rate. However, my experience with customer service has been bad.I visited the branch, having made an appointment beforehand. I was asked to wait in the lobby. Waited for about 15-20 mins and saw people who arrived after me being tended to before me. I checked with the counter and was told that my name was called and that I may not have heard. It wasn't even a crowded place and was pretty quiet. If it was called out loud enough I would have heard.Long story short, no one apologized to me for the inconvenience. I feel this is not professional. At the very least they should have a display or something to let you know when it's your chance or a text message or something. Was not a pleasant experience overall.

Brandi Card: The tellers were nice but horrendous costumer service from the Notary Republic Vianca. Impatient and Kept Interrupting. Decided to go somewhere else

Jay K: Over the past year the quality of service has gone done greatly. It used to be a good place to bank

Dianne Garcia: Is horrible they always have new rule and the atms never work 👎

rass pina: Excelente servicio. Te hacen sentir como si estuviera en tu casa.

Nicole Claussen: The ATMs are constantly not working and seems they take their time to fix the problems.... Inside they are always very nice though.

Anna Hand: I have always rated a 5. I love DCU. But lately different employee are telling me different things. In these difficult times I need to know that what my mobile app is telling me is correct. But a woman told me funds would be released sunday night after midnight. Which makes sense. This guy is telling me I have already received it all. No hold on checks. Yes there is over a certain amount. I just felt like he didnt care. Not Dcu. I hope to hear from the bank in Good faith. I love dcu. Best bank. They have really worked with me. This guy didnt care and spoke to me like I am an idiot. That, I hate.

Matilda Project's: I recently had someone take money out of account illegally. I was upset as you can imagine. My card and account was blocked. The first guy I spoke with at this branch told me everything is good don't worry. I had a bill due, he told me don't worry give them your account #, it's fine. I'm in line at the bank after calling in the payment, and my daughter who is ten says, "Mom, how can you put money in your account if it's all blocked. Understand, when you call your bank after something like this happens, you are expecting customer service. Someone who can remain calm and help you figure things out. Someone who is looking to resolve your issue. I don't work for the bank. If I were drowning, I wouldn't expect the lifeguard to knock me out to get me to safety. Well today, I had to call the bank yet again, this time I got someone who not only gave me great customer service, but had a wonderful, professional attitude. Great listening skills, and remained focused on resolving my issue. Aneudy is his name, and he is truly a humane individual. I am half deaf in one ear, so I am not good on the phone. This did not stop Aneudy from helping me. Not only did he find a way to help me , but more importantly, he was supportive at a time when I needed it. Thank you Aneudy. 😁Eddi ( Golstar Blvd branch).

Zach B: This bank can literally do NOTHING properly. Whether it’s car loans, home loans or customer service on site or on the phone. Central One Federal Credit Union has rates just as good and they know what customer service is 🤷‍♂️

A C: I went into this bank on 3/2/2023 on shrewsbury st in worcester Ma to speak with someone about a huge investment (mind you I’ve banked with them for over 10 yrs) As I was waiting in the lobby I over heard an elderly gentleman in the private room with a teller (who seemed to not be having the greatest day or was fed up) and the teller was speaking about his bank info and how much he had in his account with the door wide open for all to hear. I thought that was quite odd. But as soon as I was called, I proceeded to the room I was called too and tried to shut the door and was told not too. I politely said ill come back at another time when I'm allowed my privacy to my money and my concerns. Hoping for just a bad day in the office. because I do not feel confident leaving my money somewhere that doesn't offer privacy for your concerns.

Damian McEvoy: Some of the worst customer service I've ever had.

Saad Ali: Terrible customer service

Akbar Hussain: This branch is awesome. They Proceesed my checking account and credit card in half an hour. No hassles banking.

Muggas: Excellent bank with excellent service.

Esther Kuria: Has anyone else been hacked???? I'm so frustrated!! I have been hacked/robbed 3 times! And this great big federal credit union doesn't have an IT team to figure this out???🤯🤯🤯

Joyce Mensah: I'm at work I called during my 30 minutes break it says it not busy but I have been waiting for 25 minutes still waiting

Nahani Meuse: Amazing one stop financial shop! Great credit union with all imaginable financial services available (checking accounts, savings, CDs, home loans, auto loans, retirement, etc). Knowledgeable and helpful staff. We won't bank anywhere else!

Zac Fair: I did almost close my account because how they operated durning the pandemic. I’m continually getting let down by the service on the daily years later. But the staff are always nice and try to be helpful with the rules the company makes them follow makes it hard to continue my business

Altamont Little: Always got enough friendly helpful staff

Carmelo Acevedo: The best customer service experience I’ve ever had at a bank. Sherri went above and beyond calling different departments to resolve my issue. Made me feel comfortable in knowing that I am on the right track and eventually acquired me more options than I was even looking for. She honestly deserves a raise, promotion or both. Thank you so much for taking the time to help and having amazing energy throughout the entire process

Elsie Annan: Poor teller customer service and attitude. Failed to acknowledge customer, rude facial expression and seemed preoccupied in their phone or something. Decorum and work ethic has taken a nose dive massively at some of these reputable banking establishments.

David Webb: They’re amazing.After realizing that most credit unions overdraft fees are the same as banks at $30 or $35 and DCU is $5, I gave them a chance. That was about three years ago, I’ve now moved all my accounts here.They’ve been fantastic, and every teller seems to be efficient and has clearly been given the tools to do their jobs quickly. Things like getting a bank check which used to be $8 and sometimes up to 15 minutes at Rockland Trust are now 45 second transactions. I’m consistently impressed with DCU and wish I had switched to them five years earlier.

Ray Wyman: Wait time is trash.

Monique: Nice tellers @ this location And happy no more appointments necessary!

Moses Rodriguez: Dcu Shrewsbury st. Is great the staff are very helpful

John “ThatOneDad” M: First I would like to say good on them for not opening there lobby. To me it shows that the health and safety of the public and there employees is important. Does it take a while when its busy sure..did it before yep(I'm also not impatient). I Have always had a good experience at any DCU and have been a member since Digital was still a company and my family and I will always be members (3 generations are members with DCU). Also I would like to say a big thank you to the staff at DCU.

Elisha Marie: I’m so disturbed at the lack of professionalism by “management “ at this bank.I brought necessary documents after being instructed over the phone what I needed to open an account for my minor son who is disabled.When I arrived I was told to bring another document that I was not informed I needed.I live out of Worcester and this is during rush hour mind you.So I drove back home and got the document the associate told me I needed.Once again I was told I need a document from the courthouse stating this is my child!I was frustrated when the associate who was running back and forth from me to the “manager” and asking for me what papers I needed at the courthouse he yelled at her from his offices “HOW DO I KNOW WE DONT DEAL WITH THAT!”so everyone in the lobby could hear him.Everyone looked at me.So after a few choice words I left and called the courthouse to ask for a particular document and even the lady at family services had no idea what this bank “manager” was talking about.This guy was so rude and arrogant that I will be removing my account and my husbands account ASAP.I will file a complaint first.I went to another bank and got my disabled son an account within the HOUR!And was treated with respect.What a horrible excuse for a manger!Dont go here if you want to go with this bank!

Bray COD: The best bank 💚

Olivia Homan: Do not open a business account here. So unprofessional.

Isaiah Carius: Worst Bank EVER!!

Jonathan Norton: Rude staff where their saying is make people feel unwanted

Dennis Davini: PLEASE 🙏!@ DO NOT BANK HEAR!!! Iam a government employee that makes over 75,000 a year and a credit score of over 730...they wouldn't let u borrow $1.75 to ride the WRTA!! PLUS THE WORST CUSTOMER SERVICE TO ADD INSULT TO INJURY!!!

Chris Colon: The bank as whole has by far the best customer service. Shoutout to Yesenia over Worcester Credit Union. In one word AMAZING! From start to finish she was friendly, knowledgeable, and patient! It’s representatives like her that worcester credit union is the best of the best.

Carmela Szklarz: Just try calling them and leave multiple messages and see if they pick up. They won’t call back. Awful service. Since they fired all there old employees place has gone done a lot

Martha Szabo: WCU helped me get a better rate on my car loan. It was fast, easy and painless. We were able to do everything through the online channels and docusign. Great Credit Union, with friendly, knowledgably and outgoing staff. Keep up the great work!

Sandra Martin: Great bank! WCU helped me refi my home when no other bank or credit union would. Everyone involved with my loan process was attentive, responsive, and made the refi process as stress-free as possible. Highly recommend this bank!

shannen Ryan: I honestly DON'T see why WCU received such bad reviews! Over the past year and a half I have refinanced my house, opened an equity line and purchased a new car with WCU effortlessly. Yes, they had to close their lobby due to Covid19, however, they helped me through scheduled appointments, telephone calls and DocuSign. I love that I can manage my checking account, mortgage, equity line and pay all my bills through the online banking and their mobile app if I'm on the go! Lastly, now that the lobby is opened, I specifically went in to see the renovations that were done and it looks lovely. It's modern, bright, clean & inviting.

Carolyn Malone: Great service! And very friendly

ana amparo: the salary to the employees is very bad

Eric Bushway: Drive through only teller took forever to cash a check

AdventurousJenni A: Wanted to support a local credit union. The day I opened my account I asked if I would get my debit card that day. I was told yes. After they deposited my $$, I was told by the same person that their card machine was down. They’d call me tomorrow so I could pick the debit card up. It’s been over 2 weeks - I’ve made three calls in (left vms) and sent emails. No card. No returned calls. One email saying the card isn’t ready! VERY FRUSTRATING. Only way to access my cash is waiting in a long drive thru lane. . . I highly recommend you do not use this credit union. There is no customer service.

LANRE SHANNON: This bank reported inaccurate late payments to my account and lied about removing them. Very dishonest place to bank. It is sad that a bank would be so grimy in their dealing. I think they are undercover prejudice. I would not recommend them.

Nick Salerno: The tellers and staff,hands down the BEST !!!

Bob Campbell: All good very nice people.

Eneo K: Poor Customer service

Susie Que (Maudi): Worcester credit union by far is one of the only financial institutions that actually hold true to their standards of individualized considerations . They exceed expectations that everyone's situation is not created equal . I have nothing but great things to say about WCU ,no matter your financial situation they will attempt to work with you . I have obtained several loans from this institution and my credit was not the best they are what a second chance looks like if you are up front and honest . Everyone deserves respect and if you do not obtain the answer you were looking for they are more than willing to find out what you can do to help them help you . I have nothing but praise for this institution and its branch manager Debbie ,please save yourself the headache and give this institution a try when everyone else says no ask WCU what can they do to help you I am sure they will!

Salim Ibrahim: Customer service and pace leaves a lot to be desired. Took forever to complete a very simple check deposit. While I waited, nothing was said to me - very little to no acknowledgement. No update, nothing. My time was not respected. The Drive thru is just as bad. Communication is very poor. I've worked as a teller before - customer service etiquette is very poor.

Evelyn Garcia: Bank personal are very professional and nice. They always approve me for all the loans I need, wouldn't bank anywhere else.

Lindsey Flagg: They have THE WORST atm drive thru imaginable. They have the driveup window in the same lane as the atm so you get stuck there waiting ATLEAST ten minutes because the people working there take ten years. And this has happened to me everytime I go there. It’s a huge inconvienece.

Dan Smith: Well, now I get why their rating is so low - I really should have checked before I walked in. Very long story short....I exceeded all of their criteria for a personal loan to get my roof and siding done. I also already had a line of credit from TD for 42K. All I was looking for was an increase from 42 to 58 and a slightly better interest rate. I brought two years of taxes and two current pay stubs. I was told I'd need, in essence, approximately 14 additional past tax forms....more than I needed to buy my house.....for 16k??They said there was no way around it. So I politely said no thank you, asked them to withdraw my application and went to another bank.Guess what? They didn't withdraw the application. And I was approved for 78K with NO FURTHER paperwork 2 weeks AFTER I told them to withdraw. These people are incredibly disorganized, which is a precursor to being unprofessional. Please bank somewhere else. I am so embarrassed to have wasted my time there.

Kingsley Orisekeh: Staff here are amazing, highly professional and Empathic. I strongly recommend this bank. I salute you guys Maritzabel and Co.

Xxbeastmode activexx: Awesome place and great tellers sometimes line is slow but Erick and Gianna and Bella are amazing people and useful to be helped by and their security guard Michael Is So Kind And welcomes me and everyone with respect definitely a place to go to make a account or cash a check

Katie Butler: I worked at 3 different banks and none of them were ever as slow and useless as TD. That's what you get from the big banks, no attention just fees

Petah Mac: Molasses moves faster then these tellers.

Ernie Rousseau: The manager Eric is very hands on...the tellers were Dealing with a very aggressive customer&Eric opened up another window to help out as there were at least 6 people waiting....WELL DONE ERIC👍

Jadalis Gomez: Very rude and unprofessional. Kept raising their voice because of the amount of money I wanted to put into the bank account. They also kept questioning me after I answered their questions that are required. Will never return to this bank.

Lorendy Hernandez: El peor banco que el tenido en todo mi vida por todo te quiere cobra feed te retienen tu dinero y depues te cobran por ellos mismo retenerlo y el servicio a cliente nunca saben nada

Montel Jones: I was racially profiled at this location. The bank’s supervisor Kerry who would not tell me her last name but I found out it’s long. Kerry long refused to deposit my check, not cash just deposit my check because it was to high she said. So because of the amount and the fact that it read, my name and the father of, with my sons name after she said she will not take it because her treasurer “might” send it back. I told her to do her job and deposit the check and let the treasurer send it back if they feel as though they need to. So she voided my check and told me to have my lawyer issue me another one with ONLY my name on it

Amanda Freitas: The delay is ridiculous. Need more competent people working here.

C McBro: Very nice Banking outside only! Due to virus 😷 Thank you Bank workers❤️

Cade Foster: Very unproffesional bank. Staff will play on their phones while customers wait in line. Staff will discuss getting lunch and not pay attention to customers resulting in messing up transactions.

Kam V: Typically this branch is convenient + fast, but a few years later this has changed. Teller lines have become longer. Went to a Branch Manager after being hacked to have charges withdrawn, and after visiting another location they advised me that he was to print me another card. This did not happen. (mind you this is over the weekend and If I was to have an emergency I would not have had access to any of my funds). Not sure, never had probs here, maybe he was new?

Walid Bekri: Rudest

Jay Rossi: Be sitting for 45 minutes waiting, give upWhat a terrible customer serviceChanging my account to DCU

Toffy Thomas: ATM machine pretty much stoled 500 dollars and my card and the bank did nothing to reimburse me. Closing my account will never do business with this bank again!!!

Mrs. Ghoul: Very rude and liars I cashed a 1000 dollar check from my relative who had there bank they say it's seven dollar fee cause I don't have an account I said ok. I haven't spent any of it it's still in the envelope they gave me I'm missing 20 bucks from them they lied

Anne Haske: The tellers are nice people

Jr. Silva: Bank tellers are unprofessional and really rude at this location stay away

bill Jones: I've always had excellent service. Prompt. Courteous. Friendly.

Steve Lubitz: The staff are always very friendly and happy to help I’m always greeted with a wholesome welcoming hello by name and whatever I may need I know the staff will deliver

Kortnie S: Horrible service, every time I go in they question why I’m taking out so much money. Last time handed me all my money no envelopes just stacks of 2,000. Completely unprofessional and ignorant. Worst bank ever on a scale 1-100 I’d say very Ghetto. Never again! Ever! Worst branch in Worcester!

Enes S: Ariola Sheme was really helpful and explanatory for all my questionsWould definitely recommend her

Marissa: ATM outside always seems to have a line. Our debit card got hacked one day and I believe this ATM is where our info was stolen from. Beware of anything odd looking near the card reader! (Can be at any ATM or debut card reader) A huge plus Santander has a great system, the person that committed fraud with our card tried using it 6 times and only one transaction went through and we got quickly reimbursed. Great bank and great customer service!

Trei Rae: Good service atm on the outside is always malfunctioning.

Erica Mahoney: The teller named randy is so rude. Has no customer service skills what so ever, I go in to make deposits for work and get eye rolls and attitude, not to mention it takes him forever to do anything. I cringe any time he is the only teller available

Yaser Alshammaa: Tellers are so nice, friendly atmosphere. Very professional experience.

D T: Tellers are nice.If you need notary or account setup services there may be a short wait depending on how many people are seated and seeking these services.

Chuck Schuman: I visit the bank twice a week, every week. Very friendly service. Ramon, the manager, always comes out to the lobby to greet people and see if they need help. Very friendly group of tellers

Mel Viveiros: I come in for help. I sit. No one says hello or greets me. The manager asks the tellers if I need help. Not me, I'm 7 feet away. Still no one acknowledges my presence. Its awful here.

Selena Wilson: There’s always an issue every time I come here. There’s also always a line of customers because the employees just stand around the desk talking to each other. It’s very unprofessional & the customer service is terrible. It doesn’t seem like any of the clerks know what they’re doing up front. I will now go out of my way to travel to a different branch. The park ave branch is not worth coming to at this point.

La Pew: Omg never have I waited so long at a bank especially when there's no one waiting!!!! No wonder why they dont have people working for them! What kind of bank only have 1 person working?! ✌ out santander.

Stacey B.: I’m standing at the counter, literally thinking to myself- this is by far the slowest bank ever. Every transaction, every teller takes forever. No matter the day, typically one teller working and one pretending to be busy.

natalie loudon: Ive always had great luck at this bank. Their manager Ramon was friendly, Evelyn and Anna were helpful and kind.

Jennifer Soler: If I was able to give zero stars I would’ve. They don’t even deserve this one star. How are you gonna charge someone to cash a check that is drawn on their bank? Complete greed is what it is. This bank should be shut down

Jason Scott: Trying to close my accounts and leave this terrible bank. Waited in line for teller for 15 minutes only to be told I have to speak with someone else who hasn't acknowledged my presence for 10 mins while making copies and has had the same guy sitting in her cubical. Nevermind the fact there are at least 4 other people waiting for a rep to help them. If you need to actually do business that a teller cant handle dont hold your breath here. ZERO CUSTOMER SERVICE. So thankful to have closed my accounts with this disgraceful bank! If I could have picked ZERO stars or better yet negative I would have. WORST BANK AND CUSTOMER SERVICE EVER.

RAVG VALENTÍN: Buen servicio al cliente.

Lindsey Ngo: Worst customer service rep. Always make you wait all the time even though she has no client. Rather go lunch and let u wait. All I need was a quick wire transfer. Then this other guy took someone who came in after me. If it wasn't for the location I wouldn't even bother. If you want to get things done don't bother go to this location.

Mithun Krishna: Bay State Savings Bank Home Mortgage Experience - The best mortgage rates available in the state - Great service, offer quick responses over email and phone and Mortgage Loan processing within industry standard closing period. I appreciate everyone at BSSB for their hard work! You are greatly Appreciated!

callie bakker: Over drafted $19 and got charged $99 in overdraft fees. After I specifically said I wanted to cancel whatever kind of “overdraft protection” policy they have. Taking my money elsewhere because this should be illegal

Dominique Nicolay: I needed help with getting information that was not accessible on-line. I got in touch with a customer representative, Michael Anton, who was admirably courteous, professional and prompt at catering to my needs. Kudos to the IT dept as well, who was able to deliver on my request in record time, even during these harsh Covid times. Congrats to all of you.

Mark Reyna: This bank is so antiquated. Cannot do anything online including ACH's even changing your address. They make you go to the branch for everything. Telephone support closes at 5 PM. Bank is from the ice ages. If you want modern day conveniences RUN don't walk from here!

Andrew Syiek: Three years ago, we were navigating a moderately complex sale of a former residence prior to purchasing our new home.Given the patient understanding, guidance and thorough communication provided by knowledgeable Bay State professionals, (particularly Marc Sanguinetti, Anna Pestana, Jayme Burdett and Sonya Dagnese) we confidently managed the process and successfully initiated a new mortgage.Thereafter, we are completely satisfied with the locally serviced, Bay State Savings Bank mortgage experience.We are grateful for the thoughtful, considerate proficiency exhibited by the Bay State Savings Bank team and recommend them unconditionally.

Tina Woodbury: The ppl that help you are nice to you and very polite

Eva Kraus: The pandemic has hit small businesses very hard. When it hit my business, Bay State Savings Bank and Karin Gaffney, my loan officer, made sure I was taken care of. I cannot say enough great things about the work Karin did on my behalf. She embodied the term "relationship banking" to the point that I moved all of my business to Bay State. Karin has checked in with me throughout these tough times. Thank you Karin and thank you to BSSB.

Jay G: Good service for the most part

joan sopp: So professional and helpful. We were even given a look at the new ATM technique of a live teller. Thank you so much. Our visit today was a success.

kendrick ball: I have always received prompt, courteous service. The staff has been pleasant and friendly.

Dhrrav Patel: Great service nice people all ways ask your day been