Best Department Of Social Services Worcester Near Me

Brandon Fontaine: I one time waited a couple hours here to be handed a piece of paper with the same phone number on it that I’ve been calling for days without answer. The staff are lazy, slow, disinterested, and unhelpful to Worcesters most needy. Pathetic.

Heather Pierce: Worcester DTA has much room for improvement! Some case workers (just a select few!) do know their job well & are very helpful, but many others are clueless & unprofessional. I have had different workers over the years & they always try telling me that I have to complete a work program requirement, even though I am on disability & have been for over a decade now. They have proof of this, but conveniently misplaced it repeatedly, so time & time again, especially whenever they change case workers, I've had to constantly prove my disability, so that they'll stop expecting me to work, or partake in community service programs when I clearly am unable to do so! Believe me, I'd love to have a job if that were an option for me! It would be so much easier than having to receive public assistance. I'm sure many others share my opinion on this, but unfortunately some of us (like myself) have multiple long term, or even permanent health conditions which prevent us from being able to gain/maintain employment. Once you ask a client to prove verifications, this should not need to be repeated regularly, unless of course there are significant changes in the home, or in the person's life, or if a long period of time has passed since benefit's were first applied for/received. It can be tough to retrieve proof of various things, so to make people do this several times (jump through hoops so to speak) seems very unfair & impractical. It would also be nice of DTA staff to return phone calls! You ask that we only leave one voicemail, but when you don't respond to us, we have no choice but to continuously call you & leave numerous messages, because obviously we don't want to lose our benefits or have them decreased. Try walking in our shoes please. If something is time sensitive, we should have an easier time reaching staff! Nobody ever answers the phone, it's a generic audio recording that hangs up after having the greeting announced. Please try to do better, folks! Worcester & it's surrounding towns/cities depend on DTA to support themselves & their families. Thank you! My stars are for the competent employees of this agency.

Heidi Laine: Carmen Gomez is absolutely amazing. Very professional, understanding and helpful. She’s able to clearly explain every process, exactly what is happening, what needs to be done and what to expect next... all without judgment. Carmen has always gone above and beyond. I’m able to talk to her about my families situation and needs and she always gives other recourses we may be eligible for. Very knowledgeable. She truly cares and wants to help. By far the best case worker I’ve met in any DTA office.

Jon Zen: New location for Worcester DTA office . It's OK and things move slowly but that's to be expected right ? 👍

LaToya Singletary: When I Was With Child And Seeking Housing They Placed Us In A Hotel Until They Found Us Transitional Housing.

Jeffrey Beauregard: I was told to call,and they are closed today Thursday,and google maps says it's open till 5

Red Dawn: Always helpful, Christine is the best !! :)

TRUDY BRATKON: I would like to praise and thank this office and Snap Dept for all their assistance and help. They treated me with such dignity and respect. Thank you for your kindness and patience navigating the system. Angels on earth. Thank you

Adam Blinderman: Im so grateful to this office ( Olga especially ) its a Friday at 4:10 pm .. As soon as i walked into office i was immediately greeted & promptly taken care of it was wonderful .

Lynne Clark: What a nice experience. Jessica helped me through the whole process. She was kind, helpful and very willing to help me. I was greeted at the door and shown much kindness. There was plenty of parking and the office was very clean and organised. It is so nice in today's world to feel cared for.😁

Jasmine Falvey: Waited on hold for 2 hours! Seriously, I understand there’s a pandemic and most are working from home but there’s no way that you’re soooo busy that you’re not able to answer a call that has been on hold for 2 hours. I literally need to speak to someone because the website can not answer my question about my child’s benefits. Absolutely unacceptable, they also hung up after my 2 hour wait!

Jon Gardner: I was going through the worst time of my life and the DTA and ESPECIALLY Ms Lynne Williams saved me !!! I just wanted to thank Ms Williams for her time , patience and compassion !!! Ms Lynne Williams is the best . TY again !! I just had another wonderful visit at the Worcester dta , Ms. Susan Milott was extremely helpful and FRIENDLY !!! So happy and grateful for all your help !! Ty soo much again

mshell420ya: My one star rating is for no handicap parking. Very unacceptable. Bringing my elderly mother who is partially blind with other disabilities, uses a walker on good days wheel chair on other days. No where to drop her off, all down hill on broken sidewalks. She could of gotten seriously injured if I was not escorting her.

Brittany Brady: Fast service, very helpful workers

Ened Xhindole: Terrible staff. Like is laziness a requirement to be employed there?

Michelle B: Not even a half star, calls me 30 mins before closing time for phone INTERVIEW and then hangs up and never calls back, here I am on the phone, late for everything, for 45 mins

Carlos Morales: Public complaints regarding wait time are the ones who get there late. If it opens at 8am well try your best to be there @8am. Myself know about wait time that's why I am there @8am. Alot of the customers are not prepared with documents and get frustrated when they are told to come back. If you know what you need then educate yourself first and then it's easier to actually get what you are there for. If you need to wait then wait. Don't think that if you need to be at another place then you can't expect to be at two places at the same time or I have to go to work or I have an appointment, really. You have to be polite and expect the unexpected and deal with it. Dealing with the public is one tough crowd. So good work at Dta employees. Thank you for your service.

Sheena Roy: Been calling my case worker and his suppervisor for over a week now and still no call back. Rediculous.

imalay guzman: Staff are rude & not professional, also the case workers take too long to respond to clients. this location needs improvements

Chuck Berry: Very friendly staff. Very helpful.I showed up around 11 maybe waited in line 2 - 3 minutes, filled out forms & out. Line was moving fairly well while i was there. Was told I'll receive a call in 24 - 48 hrs.I received a call in 2 hrs. VERY friendly person , completed application rather quickly. First time there & no problems at all.

Alisha Clark: Huge help 💜

Tyler Sullivan: I am very forgetful when it comes to my WIC appointment and luckily they are very helpful and understanding when it comes to that! Could'nt thank them enough for always helping me out!

Mailee Spezzano: I came here when I was pregnant I was not eligible for services due to my income being too high. So they had recommended for me to return once I was out of work and on maternity leave and they would help me get WIC which they did. I am so grateful for the help they have given me because formula is so damn expensive and they also helped me with fruits, vegetables, cereal , cheese and eggs. Every time my bill would come out to almost $300 thank you so much WIC program!! You guys really helped me so much. The only thing I wish could be changed is to help the people who work and who they consider " make too much money" because in all reality we don't make too much money. all that money goes to bills.I just feel a lot of people take advantage of the government and the ones who are really in need like I was during my pregnancy, I didn't get it. I had to go on maternity leave then I got the help.

Rosa Marcano: Very helpful friendly

La Induplicable Cabrera: I love it

Tonya: It's a small office so there's not a long wait and there's not a huge waiting area. This makes it much quieter and SO much nicer than the larger offices out there.

HT family Hemingway Torres: Everything

Betty Nakitto: Efficient and timely

Danette Williams: They were very good when you could go to their office ,but trying to reach them by phone is almost impossible and they are suppose to be open to five o'clock

E vega: The wic office is amazing always goes above and beyond the people here are all great and caring ❤

Sagar Rai: All the staffs are awesome! 👍 ❤

Kisha Williammee: Some of the staff is great other not so much .... When the drs changed my daughters formula from similac alimentum which was super expensive to similac sensitive wic was giving me 10cans a month of the alimentum but only 8 if the sensitive for the same size cans which makes absolutely no sense when her excuse for it was this is all they offer for her age when she was first put on it she was offered 2 more same sized cans for her age.... Feeling like certain people lower it if they don't like you smh

Mirna Vicente: Really good service I love them, they have a great people working

grace mwangi: All The staff are realy nice and Welcoming, they explain everything soo clearly 👍🏽👍🏽

Anastasia Bonney: I like the staff especially the director who’s so selfless. They have time to give detailed explanations to every problem and serve you informations that will benefit your entire family. Am very grateful and thankful. God richly bless y’all.

Brenda: From the feedback I just got from a (very upset) family member tells me that there are a few ignorant SOB's that work at this Wic Office. When a staff member tries to act medically smarter then the child's Doctor & belittles the child's Mother ( who works full time & pays for most of the daycare & doesn't receive housing), it's time to make an appointment at the East Brookfield (WIC) office. There the parent will be shown respect and not be bombarded with non understandable stupidity!!

Michelle Dickie: I just was on the phone and I don’t work right now and I don’t have food stamps and my son ran out of formula and the lady was very rude and told me she could careless and if I was a real parent to buy with my own money but like I said I have no income as of right now

Nana Agyemang: Super super

Yiping Du: Very helpful and professional staff.

Maria Morales: Ayudas para tus personas mayores

Denice Hopper: I work for these people At more hours company vehicle in the cell phone

Linda Lavergne: Very good agency! Mike is the best!! They help me out alot!

Fran Buckley: The staff is very caring and helpful to get you the services you need.They go out of their way to make sure clients are safe and get services they need. Thank you Natasha,Caroline nd staff.you are the best.

Matt K: I've been a PCA now for 3 years threw elder services Tempus CCA for my father who has had everything medical from throat cancer to multiple strokes and multiple more things. It is stressful and tough but I couldn't be happier with how they have treated us and has made life much easier in a lot of ways. Amazing companie and program. Blessed I can be able to be there for him around the clock and vice versa for him. Thank you for everything!

Pat LoRicco: I have only experienced the most professionalism as well, as kindness from everyone at this organization! Dealing with a parent with dementia is very difficult to say the least! To have your support and help is much appreciated!I thank you from the bottom of my heart!

Linda Sullivan: Very disappointed with this organization. MInimum of assistance available based on my mother's income. Couldn't provide in-home health aide for time frame needed. Most important need was a medical alert device and they wouldn't help with that unless she took other services as well. Our contact must have been new because she couldn't answer most questions and had to continually call back. Hopefully others will have a better experience than we did.

Brenda lee Patnod: They assists me with getting a personal care attendant

Rick H: Wonderful place

Elizabeth James: Excellent people, great atmosphere

Jen bigger: I wish I could give them 0 starts. They are rude and act like they are going outta there way to help you when it literally takes 8 weeks to get a fax back and forth. Wish we had not wasted 9 months with these people who seem to not care that we needed there help. So unprofessional and absolutely ridiculous

5K Together: Elder Services is filled with kind and compassionate people who want to help elders, caregivers, and individuals with disabilities live in the community by providing services to them in their homes.

Jeff Bailey: The agencies through which they contract workers are abominations. These people basically are non-English speakers which in itself is not a crime but when the agency, the workers and Elder Sevices contract people who do not understand you, do not have the professionalism to let you know their agents cannot come or worse come on a different day attributable to whatever impairment without telling youand the cycle repeats itself with another agency or marginal employee of an agency it grows tiresome and simply is not worth it. The best laid plans....

Bibi Paredes: Love their services.

Dave Brown: It's refreshing to finally see people that REALLY care about the work they do beyond the meager money they receive, for the extrodinary work they do!

Barry C: WCAC was very helpful in getting me fuel assistance this current winter, and the rep I spoke to on the phone a couple of times was very nice and helpful

Susan Jacobs: We just our Taxes done for free at The Worcester Community Action Council. It is at 1 Maple Place-We set up our appointments ahead of time. They were very professional and helpful!You must bring a copy of your license and social security card with you …along with your W-2 and other tax records to the appointment

melissa laplante: Poor excuse for a system of help.. the worst

Duane: In such trying times , I just want to say thank you to Chris and everyone at WCAC for all you have done for my family and thousands of others.Thank you and stay safe.

Gale O'Connell: Excellent

Pamela Jordan: After being on hold for 17 minutes, I was connected with a member of your staff and the call was immediately overridden by the canned message. My question is how long does it take to process a return application. For me, it has been 8weeks with no response from WCAC

Hong Nguyen: I called this office twice to helped a friend applying fuel assistant, encounter an unpleasant on the phone with 2 Representative not friendly, keep cutting me off while I'm trying to brought concern, they're not introduced their name or like '"how may I help you'" ect. Very unprofessional, totally surprise me how are they still have someone like that working in the public office. I hope this problem need to get it fix A. S. A. P.

Marc LHeureux: They are the best

Kate Son: WCAC is an absolute blessing from heaven! They helped my mum when her heating system failed and responded promptly. I'm forever grateful for the good WCAC has done for both my family and our community. Thank you WCAC team!!!Update: I wanted to reply to the response and say I give permission for y'all to use my review for whatever you need! :)

Sharon Doherty: Tough year but WCAC got me through the winter heating bill. Ty, great to have the help and God bless the staff that worked tirelessly through covid and the winter!!

rob Gebby: I want to thank the people responsible for helping me get through this winter. Having children and being unemployed for the winter is not easy. It's June and just got my electric bill and was surprised to see a few more dollars paid by fuel assistance. Thank you so much for what you people do.

Barbara Gray: Great place to get GED and job training

Ali Soofi: Great programs for youth and adults. Youthworks helps place youth at different businesses for work experience and youth development...also the place to go if you need fuel assistance for heat at your home.

Mike Vitale: Great service

Tracy Forde: The employees are always willing and do help with any service A+++ all the way!

Shane Vancelette: Like

Selina Thompson: Very helpful agency. Very appreciative

Micah Mangiameli: I'm unemployed and have been for a while. Community Action Counsle provided free culinary training and job skills.

Mike Allard: Fuel assistance help

Keith Bryant sr: A great part of our community glade to have it.

Luis Cruz: The food pantry has always helped my family with food,rental and Christmas toys . The people that work there are god sent, friendly and always willing to help us. Thank you for all that you do.

Arist 503: Thanks to the food pantrie for all the help and food and the for staff that helps

Benito Montiel: Wonderful place for food and help for my familia.

William Morales: Best food pantry around with kind and caring staff.

Mary Chillogally: Mejore food pantry con Buenas gente

Jacqueline Doiron: Wonderful organization!

Gedeon Santos: Atendimento ótimo,me ajudou muito num momento difícil a minha família

Brayden Tuck: Very helpful.

Sonia Rincon: Muy agradecida con ustedes.

Norma Jarama: Worcester food pantry at catholic charities has helped me and my family tremendously. They are truly a blessing to this community. The staff are very helpful and caring individuals.

Gertrudis Leonardo de Peña: Buena compra y buena gente.

Leroy Burrell: Catholic charities is a wonderful place that helps many people. Also friendly and kind to everyone. Thank you.

Luther Joyner: Catholic charities .. the volunteers and their food pantry is a blessing for myself and many others in need of food and other donations ... I thank God for all they do and help with through out the community

Chris Laporte: I have volunteered at Catholic Charities for a few years. The staff and volunteers in the Food Pantry work very hard to provide families and individuals with food and other necessities. They are respectful and pleasant to clients. At times they also must deal with clients who have unrealistic expectations of the assistance Catholic Charities can provide, or who rudely park in the Fire Lane, blocking access to the elementary school next door.Catholic Charities is truly caring for God's people.

Anfer Adames: Is a good food pantry, Maritza is the best person!!

Jhanoika Hernandez: Todas las personas aquí son excelentes, Maritza, Valeria, Elidio, todos dan excelente servicio! He recibido ayuda con calefacción, mochila, comida y cada necesidad q he tenido, gracias por existir!!

wladislao suazo: Muy buen pantry Gracias por la ayuda

Jessy Santana: Best place to go when you need the help. Martiza made me feel comfortable and asked if there was anything else my Children needed. Her staff was also amazing with helping get things to my car. They have truly been a blessing for me in the last couple months.

rachel rivera: Loving, Caring people working at the food pantry.

Ofni Navarro: Buenas gentes .food pantry es el mejor