Best Nursing Home Worcester Near Me

Rebecca Cole: this place does NOT deserve even 1 star!! please do not listen to any hospital that is telling you that your love one will be in good hands at this place, TOTAL LIE!! place is disgusting, nurses dont care about the patients!! loud buzzers constantly going off, takes them over 5 min to even come to a patient room if a patient is need!!

Nghia Ngo: The hermitage take care of the elderly , the kitchen staff is very diligent , and cater to the residents food perfectly .

Mimi Vazquez: My loved just arrived this afternoon has to share bathroom with four people. There's is blood on the toilet and was told that was nothing and no one has cleaned it. Has been in pain for over three hours and no medication. They have no blankets. Unbelievable that UMass would send patients to such an awful place. Will file formal complaints. These are sick patients not animals.

krista lynn: If I could I would give this place 0 stars !! Wouldn’t recommend to anyone !! Nurses are rude and don’t seem to know the reason the patient is there ?! I had to tell them why !! My loved one had little care here . Ridiculous and very unprofessional .

Jennifer Gunderman: My father received stellar care at Hermitage House. The staff were caring, compassionate, and hard working. The OT and PT were patient and encouraging. The nurses and nursing aids were kind despite my dad's less than sunny disposition. The social worker was timely and honest in her communication. The housekeepers worked diligently to make the facility clean, safe, and welcoming. The one challenge is the age of the building but staff cannot change that.

Emily Orne: If I could give this place negative stars I would!!! This place needs to be PERMANENTLY SHUT DOWN!!! They are very rude. Called to ask about my grandmother and they hug up the phone and refused to send her to the hospital when needed! Called the police on this place and they called the ambulance for her. Do not send ur loved ones here!!

Susan Vogel: A place of misery and suffering.

hayanna oliver: This place is terrible !

Aida Clemmey: I gave it one star just because the 3 residents at the nursing home that told my family that told us that the staff at Heritage would stick my father in a wheelchair and sit in at a table from when he gets up in the am until 9:30pm when they it him to bed... The male staff that took care of my father would all way complain when I or my family would take him to go bathroom... He would even walk away when he would see me bringing him down to his room to go to the bathroom... And wouldn't even let him take naps during the day... They even had information that he had kidney failure 4 day until we saw the report. And went to the hospital.... So it's all up to you if you want to send your love one to a place like this you must not love them... The staff is lazy...

NIGEL BELGRAVE: The ER was very understaffed resulting in long wait times. Nurses were clearly overworked. Rang call bell on multiple occasions and did not recurve assistance for over 45 minutes! Not enough rooms in ER resulting in patients waiting in hallways over night. Inadequate spacing of patients would do little to prevent the spread of airborne illnesses. Insufficient parking on grounds resulting in having to park on lawn and unmarked spaces. obvious disregard for family members which negatively impacted care of elderly patient. Would recommend seeking help elsewhere whenever possible !

Bobby Roy: Food is horrible, staff shortages cannot speak English, lack of compassion for patience.

Laurie Smits: My elderly mother spent 50 days at the Grafton area Saint Francis Rehab Facility where she received excellent care from their nurses, CNA's, physical therapists and occupational therapists. I visited daily and witnessed her quality of care. She received physical therapy 5 days each week and occupational therapy 7 days each week. The amount of time in therapy was important to us and we were very happy that she was actively involved daily. All therapists worked closely with her targeting specific needs. They provided extra exercises for her to practice on her own, whether she was in bed or in the wheelchair. She enjoyed going down to the gym for higher level therapy. Most importantly, they applauded her successes and communicated her strengths and weaknesses with me. The entire staff at Saint Francis were very friendly and professional. They all worked tirelessly for the patients and asked if they needed anything else. There were times my mother needed help with everything: eating, sitting up, adjusting the bed, dressing, using the restroom, and more. She was frustrated she couldn't help herself more. This staff always helped her in a friendly manner and always let her know it was ok, not to worry. Even the girl cleaning her room would address her by her first name, ask how she was doing each day and talk with her for just a couple minutes. The Caseworker would come by and check on my mother and discuss her progress and options. Even if I walked by the Priest outside, he would ask how my mother was doing. The Saint Francis community took a genuine interest in my mother and truly cared about her. These few minutes of conversation made my mother feel like she was part of their family and gave me peace of mind. For food, they have a menu selection for lunches and dinners. If you don't care for the menu items, they always have some food available that you can request anytime: soup, grilled cheese, chicken tenders, sandwiches, hamburgers, cheeseburgers and more. While this facility may not be as new as some others, it is clean and well maintained. What truly makes it special are their staff members. Thank you Saint Francis for all you do!

Jeff Bailey: Awful communication, awful care and things have become worse since he went in. He may have even had a psychotic break. Right now, I do not know if he is alive, dead or some other facility.

j santa maria: My mom was in Saint Francis for years and they give her the best care. When she passed on June 22, 2022 (her name was Marie Rock) they called me everyday to make sure I was ok I think they went above and beyond. I would recommend them to everybody that is looking for a good nursing home in Worcester Ma.

Renee Fishner: The staff is great and go above and beyond, they truly care for the residents.

Cai Mickey: If you care at all about your family members you will not send them to this place. My father in law was here and has missing clothes and shoes, wasn’t showered or had his face shaven. When sent home they didn’t adequately transport him into his vehicle. They sent us home with another patient’s medical information (HIPAA violation). They set him up for a medical procedure at the hospital without telling us which we were fortunately able to cancel. Awful place that needs to be investigated by the state.EDIT 12/3/21: I just saw the response from this place, don’t worry. You’ll get to talk to me about this when the state board investigates you. Your inadequate care played a huge part in my father in law’s failing health. I find it funny that my negative review is the only one with a response- because you know you messed up BADLY. Talk to you soon, besties :)

Kari Siagh: Horrible people!! Act like they are doing you a favor for getting paid to be uncaring staff!! My sister (in-law) is there EVIL uncaring souls!! Im not the one to shut my mouth all !! All thecway!!

Alicia Remillard: The staff are hardworking and go above and beyond, they truly care for the residents.

Angela Polletta Penny: I appreciate the hard working, caring and knowledgeable staff.

Bella Inkdoll: My grandfather was put here to recover from surgery and he was not fed or properly taken care of! He lost so much weight this place is disgusting and should be closed

ZaNetta Purnell: Absolutely disgusting facility for your loved one. Had to report ROACHES in my fathers room on different occasions, the facility smells appalling, poorly maintained, and care for your loved one is overall horrid. The administrator Katie is despicable. GO ELSE WHERE PLEASE FOR THE SAKE OF YOUR FAMILY!

Rebecca Sarja: My grandmother is currently here and hasn’t been there long but the experience is terrible. It’s very gross inside. She’s already caught the nurses trying to get into her computer she has there. They only shower her once a week, every Wednesday but for the past two Wednesday’s they’ve told her she can’t get a shower because they have no hot water. TWO WEEKS without a shower. Most of the nurses have a nasty attitude. I will forever wish i could bring her somewhere else or to live with me because this place is horrid.

John Genatossio: The staff was caring and pleasant to help me with my father's needs.Gina, Joanne, Santa, were awesome.It was one of the best experience i had.My dad was in good hands.

Soraya Villela: The staff from 2 floor morning nursing and the CNA's like to talk more than pay attention to the work and they are not very caring!!!!!

laure warren: Okay, but my friend can't seem to get her clothes back from the laundry. . .grrrr

maritza Rodriguez: This place has been the best job I have ever had. I love the nursing team, all in General, the CNAs, Kofi Sam, Ebonie, Millie, Chris, kanaya, Samantha, it was a pleasure to work with you, I will miss you a lot, plus, Best team of supervisor, thank you for everything, love you all. Judy my favorite lady God bless youI will miss you all the best place to work …

Chris Bibby: So, my brother wasn't discharged today as planned. Why? Because the discharge planner neglected to make any arrangements. And now they want the family to pay privately for the bed! Really?

Karen Hogan: I had the pleasure of visiting Notre Dame recently and was so impressed. A beautiful, peaceful campus and friendly, happy staff and residents. The recent renovation to their Assisted Living spaces are fantastic. Can’t say enough good things about this community.

joseph zack: I go and visit my aunt, the place seems very nice

Peter Ishkanian: My family has used Notre Dame Hospice just recently for my Dad who just passed away, and for my Mom seven years ago. I have never met such kind and caring people ever in my life. They went above and beyond to help us. I highly recommend them.

Joseph Bagnell: Notre Dame has a very caring staff. There priority is the resident. I know nursing homes and Notre Dame is one of the best nursing homes in Worcester County. Their staff are great, friendly, reliable, professional and give the up most respect and dignity to your loved one. The staff engage with the residents and make each and every resident feel liked and loved. The nursing staff especially the C.N.A.'s are the backbone to why Notre Dame has the rating it does. The nurses and C.N.A.'s take such good care of each of their residents and love each one of them as their own relative. Thats what makes Notre Dame stand out from the rest. Its not just a job to the staff at Notre Dame it what they were meant to do.Their meal plan has a very good option of food for each meal. All sorts of different ice creams. Notre Dame also has a variety assortment of drinks to choose from unlike many nursing homes which only have the basic few options. There linen and towels and face cloths are soft not rough like many other nursing homes.Their equipment is up to date and not out of date and old and unreliable. If you're looking to place a loved one in a home, look into Notre Dame. Highly recommend! 5 stars.

Jody Hurd: Found this place to be a loving community for all residents regardless of their religious affiliation. My father-in-law couldn't say enough good things about the staff and Sisters. Dad was a deacon emetrius of a Baptist church in Maine. He especially enjoyed talking about faith stimulating. He also participated in their hospice program. I was so happy to have him t.here

Maria Ouellette: Beautiful grounds. Seem to provide excellent care to their residents.

Shabd Khalsa: My father is being treated here, and it is the best place on earth for a loved ones care, simply exceptional care by exceptional people!!

Carol Morello: My mother was there for a short time and I am sorry now I didn't choose somewhere else. The first interaction was the room swap. Because my mother stayed in her chair, they moved her from the first room they assigned to another. A stressful event. The next event, her oxygen. They took her to the dining area and she was feeling ill. Luckily, my husband was there and saw her oxygen tank was empty. Second stressful event. After this, her PA told me to call her anytime for any reason which I thought was nice. One day, I wanted them to check her for a UTI since being a medical professional I know the signs. They said she didn't have one but in the end she did at which point they told me I didn't follow protocol (?). Next, her roommate got a severe upper respiratory infection and ended up in a hospital. I contacted her PA and was scolded by the staff again for not following protocol. Subsequent to this event, the staff failed to inform me or my family about the severity of her roommate' illness and failed to "follow protocol" by gowning up or instituting precautions, exposing us and visitors. Needless to say, my mother got the infection and subsequently passed away. Please review other places before settling here.

David Shapiro: My aunt lives there. She loves it.

afia opoku: Best learning Center in Worcester

lizzie Lamb: Took care of my grandma wonderful very involved staff

Bobby Billionaire: I would like to know why the reviews are so low there has to be something going on that loved ones I've read that report to be abused and threatened people are bed ridden and the CNAs are very abusive and mean I want answers I will be investigating this place I'm a well known lawyer in the state of Massachusetts New York and Rhode island. Unacceptable this facility should be ashamed.

Dawn M: My mother was recently a patient at the Worcester Rehabilitation Center and had a horrible experience. Let me start with my mother who is a fall risk, was given a bed without bed rails. My mother needed to use a bed pan, as she was to weak to walk to the bathroom. When the aide took the bed pan away, urine spilled on the bed. The Aide refused to change the bed. The urine stained sheets stayed on the bed until the following day. My mothers roommate changed the bed for my mother. My mothers last night there she rang the call light as she needed assistance to the bathroom, the aide was extremely rude and pulled on my mothers arm to hurry up, and shoved my mother!!! That is assault. I can't even believe this level of care is out there. We had a team meeting regarding my mothers care. The Nursing director stated she did not have any concerns with my mother being released. I stated I have concerns as my mother has RSV and was not feeling well. The next day my mother was sent to the hospital. We did not receive a phone call from the Rehabilitation Center that our mother was being brought to the Hospital. The Registration Department at the hospital called for information regarding my mother, this is how we were notified.To the aide who worked that evening assisting my mother, you should be ashamed of yourself!!!

Sara Mason: My mother was there for 30 days and died there. She said there were mice there and a staff member ripped up her arm with those nicely manicured nails she had. Physical abuse of elderly people. They probably are nice to younger people as they can fight back but not so with older ones. File a report with jacho. I let the cops know.

Linda Marando: I have a family member here. I almost threw up from the smell. Rooms are so small and the salon prices are outrageous. The housekeeper was nice he did a great job. Please get the smell under control

David Almeida: Do not let anyone you care for go to this mouse ridden neglectful / verbally abusive rehab. They lied to my family about having the correct size bed for my father and let him sit in a dirty diaper for hours Multiple times at night and would yell at him when they changed it and they're not following giving him meds properly

Nahani Meuse: Truly shameful facility. Highly understaffed. Administration staff participates in fraudulent billing, refuses to address unsafe conditions for patients, allows neglect and abuse from floor staff. Dietary restrictions not followed. Medications not administered appropriately. Therapeutic modalities not offered, yet billed for. Transportation to medical appointments for patients often canceled effecting continuity of care. Just horrific. Called state DPH, ombudsman, HHS, Medicare, Medicaid, Athena Corporate. Shameful abuse of medically compromised individuals.

Bryan azevedo: This is the worst place I've ever seen in my life they don't take care of the Patience some of them die because of lack of the workers help they just don't care I never seen anything like that

Joseph Cassidy: AMBASSADOR IS VERY GOOD Nadia e Adriana.Ambassador who cut my hair and shave my beard for the help I give them a stars 🌟

Jem Monroy: Obrigada Nadia e Adriana ambassador por fazer nossos dias melhores, voces Sao muito legals, obrigada pelo carinho. Jonathan

Mackenzie Porter: This place is terrible. My dad had a roommate who would blare music and threaten him constantly. To the point where my dad had to sleep out in the hallway in the wheelchair. The roommate received no repercussions. The roommate finally hit my dad and went to the hospital. The staff said the man would not be back on that floor but he was back there after 2 days. The place is so dirty. Barely any running water for a shower and it comes out dirty. There was dried up blood on the walls in the bathroom. The place looks like it hasn’t been cleaned in years. Not a lot of updated equipment or knowledge on equipment that would have been helpful for patients.

Jesicca Brackett: I was lied to yesterday about the forth going care of a woman I am a guardian for it to find out this place brought her 2 hrs away from Worcester to abandon her if you love your elder family or non family please don't bring them here I had issues with this place before with keeping me up to date on her care and I still loved everyone here but after this Incident today I wouldn't trust them with a pet roach if I had one..I am livid 🤬🤬🤬🤬🤬

Michelle Devine: First. Latanya.... You are THE BEST!!!! You have been awesomely great. Been there when I needed to talk to... You're help and caring has been heart warming. Thank you for caring Latanya!!! Thank you Juliette!!!! You're wonderful!!! If I didn't have a nurse like you to answer my concerns and explain to me what I couldn't understand I would be out of control and lost!!! Thank you Latanya and Juliette!!! You're awesome sauces!!! Michelle Desrochers

Jason Brandano: I'd like to recognize Buru a nurse on the 2nd floor. Buru saved my life I was very sick with a pneumonia and went into acute respiratory failure, his quick actions saved my life. Thank you Buru

John Tsoumas: To whom it may concern. My brother peter tsoumas has been here for two plus years. Hes been at three facility's prior to this one and this one is the best one of all. In the 2.5 years im very satisfied with the care that hes been giving. The staff lead by latanya sims whom is the director of the unit has been most attentive to peters needs. Latanya sims is a huge asset to this organization and hopefully she will remain with peter for years to come. Every time i have a problem i deal with latanya personally and she ALWAYS accommodates peters needs.Sincerely john toumas.

Michael Wallace: I would like to thank all the staff here at worcster rehab for caring and helping get through a tough time in my life. And i would especially like to thank Latanya Sims. For always being there and listening to me and giving me such encouraging words that took me out of the slump i might have been in at time she seem to always know what to say to always brighten up my day once agian i just want to say thanks again and keep up all the good work!

Maureen Mulcahy: I'd like to take a moment to say nice job and thank you to Latonya, the Activity Coordinator on the Fourth Floor. Latonya has made a difference in the quality of life for my family member who currently resides at Worcester Rehab. She is kind and has a wonderful sense of humor which are qualities that have enabled her to help him feel successful and not frustrated. We have been grateful for the hard work she does to help him achieve his goals.

renae gauvin: Great facility to work in. Great team who work together.

Sheena Skeean: If I could I would give this place negative stars. The staff does not care about the patients. My dad is a current patient there. He has been left in his chair for long periods of time when he cannot sit. It will take them 30 to 45 minutes to change his diaper which is uncalled for and has caused him sores. When calling the facility it takes 10 to 15 minutes or a couple times of calling to get to the floor that you need to be connected to. Mailboxes are always full and can never leave a message. The social worker never gives a call back when you leave a message. They are not good to their patients. If you have an issue it does not get resolved. They have lost my father‘s clothes in The laundry. He has had one shower since being up there and it was an ice cold shower that they gave him. And they do not answer the patients call light in a timely fashion. There has been times where the light will be on for an hour and no one will come in. My father also has mice in his room and nothing is being done about it. The place is an absolute disgrace

Steve Andrews: It was. So bad I escaped smoking process so bad its a joke

Robert Bennett: Horrible experience. I'm still here

pzhikcloethaeges likhrethyioprioj: Incompetence is too kind of a word to describe this embarrassment of an “establishment”. The kitchen management is perhaps the most pathetically mismanaged abomination I ever had the Mispleasure of witnessing. I know there isn’t a god because if there was he would strike lightning on all those responsible. Holy trinity is a case study in how not to run a business. Just typing this paragraph reminds me I need to take my blood pressure meds. Don’t come here even if your life depended on it. Your death would’ve been more dignified than to have supported this travesty. Bye.

Kelly V: Kitchen full of degenerates I wouldn’t ever send my grandparents or parents here

Paul Tucker: My mom (age 98) went there for a few days after a fall. She was assessed and then was able to return to assisted living.She said “they were nice there”. What more could you want?

Kristopher Curnin: I've been a resident of Holy Trinity Rehabilitation And Nursing Center since May of 2022! I will admit this place is very kind friendly and hospitable I love it here I love the people the nurses the doctors the staff even the kitchen staff!! They give you extras if you ask nicely hint hint!! Facility is very well kept and maintained I would rate it a five-star on cleanliness and neatness and appearance!! When I was staying the walls were being repainted and the ceiling tiles being replaced so they are evolving for a 20 year old facility of healing!! There technology of tvs needs a bit of improvement but are fine for now!! I love the physical therapy people who got me back up and running are PHENOMENAL AND ANGELS IN HUMAN BODIES!! Jacob Messier; I Love your cooking especially the oatmeal with brown sugar!! 🎖️🎖️🎖️🎖️🎖️❤️❤️❤️❤️❤️👍👍💯💯💯💯💯💯💯💯💯💯%!

Ellen Whiting: My mother was a patient at Holy Trinity in the rehab for several weeks. She received wonderful care. The staff, particularly the aides were kind and caring. The place is clean, homey and the food is excellent. I was hoping for a placement closer to where I live but Holy Trinity turned out to be perfect! Thank you!

Lori Pepka: As a short term patient, and a young spastic stroke survivor, my impression of HolyTrinity rehabilitation and nursing healthcare facility: I am grateful and highly impressed by the outstanding nursing, nurses’ assistants, and personal care assistants. They are a major part of my recovery as they are proven experts in rehabilitation. The Occupational therapist and physical therapist works well for me in my road of recovery from significant stoke recovery setback by a fall. I truly hope the team at Holy Trinity can get some regional, if not national attention, as a caring skilled rehabilitation center. Sincerely Lori Pepka

Heidi Anderson: I have been a volunteer since last summer. I wanted to spend my free time with elderly in a non paying capacity just visiting and listening to stories of the past. I used to work as a nurses aide in my youth so I empathize with the staff and their nursing responsibilities. I have found the staff to be very courteous and attentive. I have sat with patients in the smaller dining facilities and impressed by the efforts to get residents to eat well and balanced meals. The food looks home made and appetizing. The front lobby has iced water with lemon slices and fresh coffee for visitors and residents all day long so it almost as nice as visiting someone at home. The personal private space is small but not any different than any other facility. This seems to be the hardest adjustment for residents who have lived independently in their own homes. The facilities are immaculate and there is no odor. We all know that isn't always the case in a facility. I've seen a few "oops" moments with residents and the staff is quick and efficient to get the situation cleaned up and privacy protected for the resident. Very discreet staff and I am proud that they honor resident privacy. Very guarded about their residents as if their own family. There is love in this building which is why I keep returning for more. This is a happy place with lovely grounds - a garden and gazebo as well as an on site chapel with eastern orthodox icons. This is where I would like to spend my golden years when the time arrives and recommend it for your family too.

Samantha Cormier: My grandmother just had a short stay at Holy Trinity, everything from the staff to the food was amazing! Very nice and caring atmosphere. She will be back when she has her next knee replaced. Highly recommended.

Kelly Paschopoulos: This place was terrible! My family member was only there for 2 days and both were a nightmare, 2 days was too long,we decided to transfer her. On the day we moving her to a new and very caring rehabilitation, I went in to see her, I sat down in a chair and found an entire bag of prescription meds including narcotics just sitting on a chair ,completely un attended for anyone to take! They didnt know I had them until I told them,and that I took pictures of the large amount of pills anyone could have walked off with ,an entire bag of bubble packed opioids! They pay zero attention to anything there, including your loved ones. This place needs to be investigated at the very least.

Rose Navarro: This facility was good a few years ago.My mother fell recently and I found out she did because she called me to let me know herself.

Sabine Mende: Holy Trinity Nursing Home is a wonderful place for residents. The staff is friendly and caring. They take good care of the residents by showing much love and affection. The residents are happy to be there as they always have something to look forward to from fun activities to entertaining events. It feels like home!

Micheline Freij: Great place with caring staff. The rooms are clean and residents are well taken care of. Many activities are offered to residents to keep their mind stimulated and their day filled with fun exercises, music, bingo, art and many more. Also, many events are organized throughout the month which the residents look forward to.

Nicole Couture: Excellent patient care!

Jonathan Gonzalez: Beautiful facility, caring staff, and amazing food. Enough said.

Debra Russell: Clean shared rooms. Nice dining room. So-so laundry service. Make sure that the patient's is written on the clothing. Some of my mother-in-law's nice clothing disappeared even though her name was written on it. She had Alzheimer's, so she wasn't aware of the situation. We told the management about this and told them that we would do her laundry at home. Her clothes still disappeared out of her closet. We found a more reliable nursing home for her to live.

Tammy T: Horrible at following physician orders. My father will never be the same bc they didn't do what the Dr. ordered. They forgot to take him to a scheduled appt until we intervened. By then, the damage was done.

John Dwyer: Sad to see once great facility decline so quickly

Akosua Boakye: Execellent,very nice place to be ad work.I realy love dem.

Mary Pare: Very understaffed. Nurses were rude. Two nurses ran around there crazy to try to put up the slack from the other bums. I would never recommend

Kikamomique Monique: Stay away from working at this place and having your loved ones here. Very unethical and is not worth your valuable time. The place is infested with mice and even get in residents bed. BAD BAD place.

K&A Larievy: Horrible. This place has kept our loved one for owing money. They have stripped him of all his civil rights and Parsons has treated him worse than an animal. Our loved one suffered a fracture back in their care, his belongings are always stolen and they gave him a slouched bed he falls out of. They have turned away his attorneys and a doctor of his choice. The staff has been over heard cursing at him and we have been told they pushed the door open on him - telling him he has no privacy. Bad bad place.

Karen Petit: My time at Parsons Hill has been great, great staff, great food and great therapy. I would recommend Parsons Hill to anyone.

PH tablet: I think the ambassador is a very helpful lady. She helps me do my nails, she treats me nice, she streats everyone nice and we appreciate it.

María Correa: Para nada metería a un ser querido en este lugar , hay mucha irresponsabilidades del personal de enfermería y medico ,y encargado de este lugar un paciente convaleciente ellos no lo hacean pueden pasar días y no lo bañan ,la comida malicia y no tienen cuidado al dar lo medicamento, no hay servicio de intérprete y muchas irregularidad mi esposo se encuentra aquí ahora mismo y hablo con base y fundamento todo el personal son africanos e no hablan español solo alguna conserge o trabajadora de la cocina. Ya estoy loca por q le den de alta.

Jeanenne Connors: I came here a little over a year ago, I was in a very bad condition and the staff couldn't have been anymore nicer to me. With a lot of hard work here I feel confident enough to leave Parsons Hill to be on my own again. I want to thank all of the staff for being great with me from the CNAs to the Nursing staff and Rehab department. I would definitely recommend this place to others!

Michael Dodds: I was a patient at Parsons Hill for a week to rehabilitate my legs. What I loved about Parson Hill was the staff, how professional they are and also how caring they show kindness to all the patients.The rooms are comfortable and the food is good, they provide entertainment such as arts and craft, bingo, moives and they bring in a person to sing music to us. I highly recommend this facility for those in need of health care and rehabilitation. My hats off to you Parsons Hill and keep up the good work.

Marylou Boyd: My sister is there, never gets the help she needs last time she saw her doctor was over a month ago.Asked for help in getting a hearing aid and that never happened. Were looking in to getting her to a new place. Please dont send your family here.

Jessie Brownell: Nursing staff is unprofessional rude and unsanitary. Ignored my complaints of a worse problem of which I had to leave and get another surgery for

Yeimy Holguin: 10 years wasted ! I would never work for parsons ever again . Been in umass for 2 years now and it feels Amazing now that’s the one place I want to work for as long as I can .

Kristina Foisy: Great quality of care! Most staff are very helpful. Thank you for your help and support.

Debbie Martinez: This has been my 3rd time being in this place and the service I've gotten has been really good. My needs, (in ev'ry sense of the word), have been met. There's always gonna be bad apples between the good ones just only concentrate on making progress and getting stronger ev'ryday!!!

Brian Furtado: Thank you for your time and cooperation. I appreciate everything they did for me specially the Admissions Department girls.

Phaedra Rose: We enjoyed a wonderful and thoughtful breakfast buffet. The staff went above and beyond to make the morning a very nice time. The dining room was set up beautifully and the food was good.

Krista Booras: I stayed in this place and it’s horrible there are only a few cnas that care it’s takes hours to get your medicine. My call light would be on for a very long time and people would walk by and do nothing. I would not recommend this place to anyone it’s horrible!!! I really can’t even give it a one star rating if anything it’s half a star and that’s being nice!

Brenda Simpson: I will miss my family at Parsons Hill.

JC Carreira: My brother was made to stay in this place for some time and I'll tell you the conditions were terrible... You enter the place and have to walk past what they call the "poop Deck" which is appropriately named as the smell is awful. They all hangout outside smoking cigs all day. My brothers roommate continued to get alcohol in the place from visitors. Someone on here said drugs were obtainable too which I can totally see as being possible. I know my brother was there for rehabilitation from losing his leg due to substance abuse but this place is bad, there are other options that seem to take things more seriously and professionally.

Dairenne Gonzalez: As an employee at Parson Hill I love and enjoy coming to work everyday to see my residents and help them in any way possible. It is unfortunate we have a pandemic going on, but we try to come up with new things to do with our residents to make their stay here a better one!

Nana Acheampong: Parsons had my family member there whom they treated very poorly. His leg was swollen due to blood clot and not a single doctor or nurse picked up on it. It took a family member to visit to notice the swell who then contacted emergency services to take him to a hospital. The doctors at this facility do not care about the patients and does not provide services based on the oath they have taken as doctors to care for humanity.

Bernadette Potenti: ive applied many times and never got a response

meghan tennant: The residents there do not do anything but sit and be bored as for the TBI rehabilitation it is non existent an there is no physical therapy room no physical therapy exercise equipment and and the executive director hides in his office all day with a big sign that says do not disturb None of the directors want to hear from the residents they act as though it's a burden. They didn't give me my covid pay either! This place only cares about the money coming in. Some of the kitchen staff care and some of the CNA's care but that's it. In the short time I was there I heard nothing but complaints from those residents and when I bring it to the attention of those who need to change it nothing happens The building is so old inside old inside and needs an uplift badly Every department is understaffed. I would never work for that company again.

Lisa S Judkins LMHC, NCG: West side house may be an older building but they have done much renovation to update it. They have many long term staff that care deeply for the residents and the importance of the job they do.

Taylor Morgan: Staff are very caring and do the best they can to make each residents experience a positive one!

Katelyn Romano: West Side House staff are friendly and hard working. You can tell the staff really care about the residents. Highly recommend this facility to any family looking for a TBI program!

Maura Ratchford: The staff at West Side House are genuinely caring and loving to their residents. Treating them as their family.They relocated one half of their residents to the Renovated 1st floor.this week. Enthusiasm and Teamwork with great care to every detail for residents rooms...Residents and Staff deserve a Round of Applause 👏👏👏👏👏

fatty fatty: Not even worth a review I wouldn’t even waste my time with words place is a joke 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

Bernadette Capoccia: I have been at West Side House for over 25years and I enjoy the population that I work with.

Brianna Donahue: Great resident population! Some of the nicest and sweetest people who make coming to work worth it!

Carrie Webster: Family owned and operated for many years, and many years of service to veterans. Compassionate staff who help residents overcome their challenges. The Brain Injury program is unique!

Judy Morrow: There was a man there who died and they had his prosthetic leg standing outside the shower room. How gross!

Kristine Champagne: The only reason why I gave it a 1 is that’s the only way I could put a commentThis place gets a 0 because the second I went in the building I got a strong smell of urineThree people in a roomWorkers not niceHave to take elavater down to basement To eat and a small room to do activitiesI would not bring my dog there

Jacqueline Sylvia: The staff and administration could not have been more kind and compassionate. The facility may be a little older but the people make the place. The people at West Side House were fantastic! My family member said if he could give more than 5 stars he would.

Maria Merced: I want to for CNA job and they had me take a test because I got a 72 I was not what they were looking for wan you good for you State test they want you to get a 75 or more

moonshinejayy: i use to work here as a dietary aide. hard worker never got introuble for anything. i did my job and went home at the end of my shift to take care of my girls so that my fiance can go to work. after a few months of working at this place i got fired. why? because my boss who showed up 3 months after i was hired there decided to give me a choice between my job and my 2 little girls..guess what i chose? this place is ridiculous. dont send any family members here. i worked in the kitchen and some things were half-assed. there is no real managment in this place what so ever!!

Lynda Ryan: My mother was at this place..very dirty extremely under staffed.Food was absolutly disgusting. As soon as we were able to we took my mother out.I could not believe this place existed so dingy and smelled all the time.

Beverly Blackwood: After 2+ yrs of dedicated service working there I was fired unjustly because they need to cut budget. Fighting for my reputation now, Human resource don't care about your good work just about saving money. Heartless management.

Chinaa Bankz24: Very bad I never recieved my check or my dementia certificate from them. Don't work there.

Marlene Geary: Horrific place - do not let your relatives stay here. My 59 year old uncle entered West Side House after an extended hospital stay and he was able to walk with a walker. They kept him restrained to a chair where he proceeded to lose the ability to walk because he wasn't using his leg muscles (which atrophied). He then lost continence because they wouldn't come to let him go to the bathroom when he had to, so he simply gave up. They also said they were experienced in VA care and they were not. The clothes we bought for him (and had specially monogrammed) never came back from the laundry - only the clothes they bought for him. They fought to keep him when we battled to have him transferred - they said he was assaulting nurses, although we still do not understand how a man with his arms restrained to his chair can assault nurses.Make no mistake - this is a *for profit* institution and their intention is to profit from every patient. Please do not let your family members go to this place.

Crystal: The worst place to send someone you love!

Rand Alfaris: Dear people (May 21, 2018)After my review yesterday, I received a call from the management requesting a meeting with me to address the points that have been risen in my review. When I posted my review, I had no idea that there would a response, but I was surprised how fast they responded, and how fast they found solutions. I've found the management was very appreciative to what I've said and they were trying their best to attend to the negative issues. They assured me that a certain action has already been taken regarding the hygiene point. Regarding mother's situation, which was my main concern, things were resolved in the way that is better then what I was hoping for. I'm pleased I've chosen this center for mother's rehabilitation period.Dear people (May 20, 2018)I'm in this center, accompanying my mother for 6 days now, therefore my review's based on my subjective observation as a gust not as a patient. Here's what I've noticed:Points of strength:1. Every one is working in this center is very kind and understanding. Except maybe one odd case that I've noticed, with which was dealt properly.2. The meals are made and delivered to one's diet. I've given them mother's food program and they followed it to the letter.3. The physical therapists and the occupational therapists are very good and they will stick to the exact timings if you ask them to follow one.4. A personal from the management is checking on the residents one by one to make sure they are comfortable and have what they need.Points of weakness:1. The phamesy is irresponsible: apparently there is something missing the chain of orders. Every thing is in the charts, but apparently no one reads them before they bring the medication. Mother is under going cancer treatment and she needs to take her medication (chemo and hormone pills) every day at 8 am sharp. Until now no one got perfectly right, sometimes too late and sometimes missing a pill. And every day I have to remind them. Today morning I remind them again, the nurse told me, "see, I don't even know that!" I said, it's in the chart! The chart itself is still manually written! It amazed me in the 21 century, they still do manual charts! Also there is no schedule for the pain killers. Or to be more specific, there is a schedule but I have to remind them every time. Sometimes mother is in pain and they are not sure what they should give her and at what dose they should give her. Until I asked them please tell me what the system of giving those pain killers is.2. The center is way under staff on weekends-especially at night: I don't understand, are the bowel movements of human been take time off at weekends? Are the needs of these seniors and patients any less on weekends?Why is the center is under staff on weekends. Two assistants only for the entire floor. And I've noticed that it takes even a longer time for an assistant to come for the patients and seniors who are buzzing for help.3. Can't find hot water in the night! When I ask for it, they microwave cup of water. Microwaving water is very dangerous for a cancer patient.4. The hygiene should be at maximum level. Which unfortunately it isn't. When they empty the bed pan for some patients, they washed it in the same hand/face washer sink without scrubbing it after. There should be a proper place for washing the bed pans or they should scrub the sink after each time they do that. I couldn't use the sink or let mother use it after they did so with mom's roommate. I complained to them to clean it.5. There are a lot of noise at night and minimum privacy and very much inconvenience with lights arrangements because the rooms are shared. If the roommate can't sleep at the sleeping hours or wants to hear loud tv because of the hearing impairment while the other is asleep, what would happen here! You can imaging the situation, right? What would it take if they divided the rooms not with just a curtain but with wooden wall? Mother couldn't sleep a whole night straight because of the noise and nurses coming and going for her roommate.

Lee Leonard: Great care, my mother in law spent a few years there and was recently under Hospice care which was top notch. She passed today God live her.

Hi World: The state needs to shut down this place

Positive Polly: Do NOT leave a loved one here! I will spare you the horrible details but our loved one was there for less than half a day before we brought her back home.

Jose Calderon: Best place 👍👍👍👍👍👍👍

therese bright: Wow with these good reviews am gonna go there first in the morning and fill out an application for a CNA position. Hoping to further my education in nursing.

Anita Rosinvil: I was there for rehabilitation for my knee 2017 and also in 2018 I was their for endurance therapy I loved being there the staff were always kind to me they were very. accommodating to my needs that I wanted even though I was a pain in the behind I want to say thank you again

Grace kienyere: Great place to work.i was hired as a cna in February 2008.i went to nursing school and obtain an LPN license in 2015 .I have worked here for 10 good years.Facility has a home environment .Administrative staff very understanding.Residents are well cared for and loved.We are one big family.Great teamwork.Highly recommended.

Annette Allain: Can’t say enough about the administration who is ready, willing and able to work with the family members.Facilitity is small enough to get to know people.Excellent care.Extremely clean.Highly recommend.

Jini Henderson: Great staff, very clean