Best Cell Phone Store Cambridge Near Me

Elisabeth schainker: We’re available to help when I walked in the door. My new phone was set in 5m. Phew- so easy!

Martin English: The staff is absolutely awesome and helped me found an adapter I couldn’t find anywhere else

james lewis: I really love this place, Gabriel never lets me down going above and beyond to make sure I am satisfied

Casey Applegate: The employees were very professional me helped me with everything I need. I would recommend everyone coming here. They were great!

carl graham: Good

Maria Cristiana Monteiro V. M.: Great service! Petra was super helpful, great job!

Laura Vanelli: Went there today to get a new phone after many years of not upgrading. The whole experience was great, I was out in 20 minutes max, and they found coupons for me!

Luis Edgardo Cotto: Wonderful service by Gabriel!!

A.D. Guerra: First time I leave an ATT store happy. Gabriel was super resourceful offering the best advice for what I needed and making sure I was all set before the end of the interaction. Totally recommend that spot!

Courtney Cook: I am soooo glad this store is under new management!!! perla is the besttt

Ana Freitas: I don't even know how this place is still open.They set up my account and put thousand of extras services.They put a business account to get a higher commission, since they made up the business name, I don't have any access to the account.The guy (Davon Young) gave me accessories saying it was free, but I've got charged for all of them.Unfortunately I'll be taking them to Court. That is how I'll solve it.

Anna Howard: Michael was extremely nice, kind and VERY helpful.Big thank you 😊

Bannet Steele: This dealership is the worst phone dealer on earthHe gave my dad a second phone and charged him for it . Do not go to this dealer

Melissa Ginaldi: Had a ton of trouble with At&t customer service on the phone, then I went to this store and talked with Davon. He was such a great helped! I left with all of my issues resolved!

George Stepaniants: If I could give zero stars to this store I would. Please please do not go here, find another store if possible! Sales reps scammed me and "bundled" several additional items onto my iPhone purchase. Turns out these "bundled" items were all charged at full price to my account. A week later I get a random iPad shipped to me, which turns out to have been also "bundled" with my iPhone purchase, also was charged full price for this. Best part is that sales reps did not mention anything about an iPad when I was in the store.To put the icing on the cake, salses reps even managed to switch me from my standard AT&T plan to an even more expensive plan which blocked my access to HBO and other services. Truly opened my eyes to the kinds of scams that can happen in established, trusted AT&T stores.

Davon Young: Awesome store! Everyone was sweet enough to help me and walk through my issue. Would totally recommend this location. Kazeem was awesome!

Nicholas Lim: Attempted to buy a prepaid phone SIM card from them. They charged $65 on top of the cost of the SIM card. Popped over to the next AT&T nearby and was able to get one with no problem at all.

Jocelyn Ting: As everyone else here is already posting, I was also scammed by the employee and given "free" additions that showed not on my first bill after I got the phone, but the second so it was too late to return the items. I've been on the phone with ATT for probably 10 hours cumulatively fixing all add-ons that this employee put on my bills. Do not go here.

Jinsuk Jun: Don't buy or upgrade any phone in this store.They lied to me.1. They said the accessories were free if I upgrade iPhone.(I paid tax) But ATT charged these items as an installment ($12.50 per month for one year. total $150) - they didn't say anything about this and I didn't agree. First month, it didn't show in first bill, but next month, ATT charged $150 as installment. To solve this issue , I called ATT but ATT said only store can refund. But when I called this store, they said only ATT can refund. I have to pay this one without no refund.2. They offer 2 apple watches only $5 per month for 36months. $5 include plan, equipment fee. but that was wrong, one is $10(Plan) + $15(Equipment installment fee for 36month), the another one is $10(plan). To cancel, these I have to call ATT many times, and can return.Additionally, store employee added 2 new number for apple watches that was not mine. I called ATT again and removed it.3. They added new numbers in my account surreptitiously. In the first bill, ATT charged $45 for these numbers. I solved this issue after call ATT.Don't buy anything in this store or upgrade your phone.They are swindler.

Tord Johan Espe: We were scammed for about $200 because the agent selected plans and extras we did not want. After talking to AT&T customer service for about 10 hours we have been able to get back around $50.

Miguel Mejia: No attention at all

Casey Smith: Terrible customer service.

Mitch T: I am 100% completely satisfied with the help I got yesterday from T-Mobile at the Galleria mall but now today I wake up and my phone will not let me make a call

Rinchen Ghising: Rude workers!! I have a dad who has a strong english accent trying to ask about a plan but the lady kept being rude and asking “do you understand?” “are you SURE you understand?” Customer service is terrible, and the ads are honestly fake. It tells you “4 New iPhone 14s on Us!” But it’s only if you don’t have history with tmobile. Don’t recommend this place at all.

Malcolm Mayfield: Was finally able to get my phone.

Julio Lozano sanchez: Muy mal experiencia las chicas que atienden son muy groseras solo les importa vender llevo más de 20 días esperando un Apple wuach y asta el día de hoy no llega y cada que voy me dicen no no a llegado sin siquiera revisar en el sistema

Jethro Ellison: I like it

Shãmãr Hicks: A very reliable phone store to purchase phones and tablets

Jordi Minuche: La verdad no recomiendo la compañía la tienda si te atiende bien pero les importa más vender que otra cosa

Thomas Turner: Knowledgeable staff. Very quick!!!!

Ali UAE: 👌👌👌

Tathagata Nandi: Not at all satisfied with the service of the customer executives of this outlet. Not at all polite and helpful. I had an issue with one sim and it was returned and I was given a reciept of the money getting refunded. However it has been one month and I have still not got any info regarding it. I talked to the company, the company says I should go to the store and the store people are not at all helpful. I recieved very cold behavior from all of the executives. They were not at all easy to talk to and were very reluctant to even listen to my issue and help. God knows when will I get back my money. Such a big brand and this kind of attitude when I have all valid documents of the initiated return and payment. Let me see how far it gets stretched.

Julia Dias: Horrible customer service!!!I was there last night after calling the store and confirming they had the size of iphone I needed.I arrived and explained I needed to return the model I had purchased (at another T-Mobile) because it was not the size I wanted. So the girl at the counter looks at me like I was bothering her and tells me to go back to the store where I had purchased the phone. I explained I drove 50 miles. I also knew the Apple store right across had it in the color I wanted, so was trying to do the return first at T-Mobile, but the 3 young associates there were being super difficult. I am a long T-Mobile customer and I was never mistreated like this. I insisted I could do the return at any store, they asked for a receipt, I said everything was posted on my account, but still they needed a physical receipt. I got the receipt, and they had to call some boss to confirm that could be done.After all that wait, my husband comes to tell me Apple ran out of the color I wanted.So I asked them if I could just buy the 256 size i had called about (at this point, I didn’t care about the color anymore) I explained I had called earlier and a nice lady on the phone offered to hold it for me for the rest of the night and would even put my name on it (but she was no longer there). It was getting close to closing time and they seemed annoyed and just kept repeating they didn’t have anything. I explained once again I had called and someone confirmed and offered to hold for the night, I even showed the call history to that store at around 4:30pm, but they didn’t seem to care to even check!!! They were really rude. I am a very disappointed T-Mobile customer.

BILL HAN 14: Good customer service experienceI get a new phone from Apple to Samsung galaxy z flip 3 5g 128gb and new Sim card.

Barry Shulman: Sprint t mobile in saugus have no tech lousy non polite people. They don't know call Samsung phone's in Louisville Kentucky - polite call at home to get eye phone or Samsung the best Android . Beats the sprint t mobile Million times .

Len Pina: The enthusiasm, excitement, and employee dedication to customer satisfaction is hard to ignore at this store. I went in to exchange my service and had the good fortune to get customer assistance directly from the Sales Manager Hector.His professionalism, listening skills, patience, and collaboration with his team is impressive. Questions are welcome and solutions with training opportunities almost immediately follow.I was introduced to the perfect phone to fit my usage needs and I'm saving over 50% from my previous unlimited smartphone provider monthly charges.Kudos to the CambridgeSide Gallery Mall T-Mobil leadership and staff. Outstanding Job Well-Done. Thank you!

Hasan Dundar: Employees has no idea about t-mobile''s deals and plans, she was uninterested

Iakson Silva: Trash costumer service, tried to just check the price of some apple watches, i couldn’t

Mark Thill: Much different experience than what I had at the Avon location. Always love when the final outcome is to call customer service. Thanks guys!

Matt S: The 5 stars is more for the specialist, Levar, than for t-mobile, which I have no real issues with, but Levar was fantastic. After poking around at many stores, Levar was super helpful, knowledgeable and is an overall great guy. I went in not expecting to walk out with a new phone, but he made me feel confident and happy with my new phone. Kudos to him and I'm enjoying my new phone!To Levar's boss, give this guy a raise. Good customer service is hard to find. You are lucky to have him.

박영환: Great

Jenny Andrus: We had a very good experience shopping at the AT&T store in Harvard Square. Our salesperson Joe was very attentive, worked hard to get us the best deal, and made sure everything was working before we left. We would definitely return and ask for him.

sizzleflash: Steven L. was an incredible customer service pro. He explained everything completely and excellently. He is a great representative for AT&T. Highly recommend.

Sacha Alanoca: Great help by Steven today ! Recommend the customer service :)

Mackenzie Jordan: Really great team at this store! Everyone was super helpful and friendly and willing to jump in to answer questions if others were unsure. I worked mainly with Tahj and he made the upgrade process as quick and easy as possible!

Cori W: People comment on the patience of the employees at this store-- it's true. They need it because their products are faulty and they must spend inordinate amounts of time fixing them.I bought prepaid sim card, and for some reason it didn't activate. Then we spent 15 min on hold calling the wrong division. Then we eventually called the right person, who barely spoke English and could only fix the problem, no explanation was given. I spent one hour getting the most expensive pre-paid card on the market. No compensation, no explanation-- business as usual. (I would have gone to T Mobile, but they didn't service my phone.) Service is only as good as the product you sell and the company you work for.

Rory Cunningham: ***EDIT***Came in to add my iPad to my cellular plan, and Joe was friendly, informative, funny, and helped my get what I wanted in a very short period of time.*** 17SEPT22 ***Came in to get my hotspot device set up, and was very impressed with the service. Exceeded my expectations actually. Thank you, Joshua and Duwan- I now know where I will handle my ATT business.

Ritchie Yao: I came in asking to switch to switch carrier. The guy helping me was not helpful at all. He seemed sour and just didn’t want to engage with me.

John Karaian: It took the AT&T employee one hour and fifty five minutes to process my order for the IPhone 14. The AT&T site wasn’t working properly.

Omar Al Mulhem: Superb service! There is nothing Joe won’t do to make a customer happy! I appreciate you

Alexander Morgart: Steven was absolutely fantastic and did everything possible to help me pit. He fixed every problem and got me some new tech! Go to this store if you need anything!

Gibu Leggenda: I ragazzi sono stati pazienti e bravissimi, ci hanno aiutato e hanno trovato una soluzione ai nostri problemi. 100% affidabili

Aditi Chaturvedi: The services at this store are excellent! Special and a big thanks to Joe and Vianca. I recommend that you ask for them when you get here. They were so very patient with the issues I was having and efficiently helped me resolve the problem. They really know what they are doing and are on point. Also, you can kick up a great conversation with them. Super friendly staff! Thanks!

Jennie Jiang: I was there for a replacement SIM card. Joe K helped resolve the issue, and it was a great experience! No wait time. Joe was very nice, considerate, and thorough. Many thanks Joe!

Annie Li: Joe was super helpful and nice! Very satisfied with his great customer service 😆😆

Dana Doostan: Steven is wonderful! So nice and helpful!

Ashley Headrick: joe was great! helped us find what we needed and was so nice and helpful. 10/10! so very impressed with the customer service joe showed us.

Jabbosh: Great service

Raymond Abrea: I actually didn't wait as Joshua greeted me right away when I arrived. Then, he checked my phone immediately.

Kevin Parlee (ProbablyAFK): 5 star to Josh helping me get my phone activated. Super friendly and patient without the fake sales BS. Felt like an actual customer not a number.

Anthony Magnole: David Romero and Persia were fantastic at transferring my service from another company and providing me the most suitable plan. They informed me of where I could save money and which promotions/add ons the most sense for what I was looking for. The service each time I went in and telephonically were very friendly, timely and efficient. They really know what they’re doing. Highly recommend.

Uzair ibn Uri: As a tourist, I popped into their shop for a sim card. I dealt with Miguel, who was super friendly and relaxed. He had me sorted out with my new number in about 3 minutesBravo !!!

Sara Mencia: Good customer service. Fast. I was there for less than 15 mis for a temporary SIM.

Nicolai Cauchy: Sometimes a bit of a wait, but I always receive uality service in THIS store (even when the online techs shut down my phone :-(. Thank you!

Charlie O'Neill: One of the worst customer service experiences I've had in the US. The new lady who had just started working three days ago was incredibly nice and apologetic about my issue. The manager was incredibly rude, patronising and condescending. She kept insisting there was nothing she could do after I'd been charged twice for a prepaid service that didn't even work. She insisted it was a problem with my bank, and when she eventually realised it wasn't, there wasn't so much as a sorry. Awfully rude and incompetent manager. However, the other staff were nice - hope they get promoted up the ladder soon.

Luciana Castano **: Best service we’ve had at a t-mobile. Both guys had a great attitude and solved a long time coming problem. It seems like they work for fun and not just because they need to. Great guys!

Esha Meher: I have been a T mobile customer for 2 years now. This morning I walked into the store asking if I could charge my phone for a minute as it had suddenly died. Lady infront with curly hair and an extremely rude disposition rolls her eyes and says, we only have chargers for sale. In fact we have no power outlets. I couldn’t help but ask where staff and employees charge their devices to which she replied. “We being them charged”. So here is a store where no one’s device is allowed to die and here are folks who have never had a device die on them. I don’t think it would have costed her a pay check to say something slightly more polite like it’s store policy to not help others etc. I wondered how they ran a store with that attitude. Now that I see google reviews, I can see how. At least learn to lie better.

Declan Maloney: Shout out to Eli; he was knowledgeable, helpful and very patient. He deserves a raise!

Sara Kimmel: The service at this store today was excellent. John was amiable and took time to make sure I got my new phone totally set up. Charles was also a great employee. Both were personable and made the wait time fun. My phone seems to be working well. I am happy with my experience at this store.

Jaspal Matharu: Eli, was a great help. Did everything he could to get me my phone. Including upgrades, trades and explaining my plan.

B: The store manager was weirdly rude when I was there to do a phone swap this weekend. I had questions and the manager kept swooping in and out of the process with the sales associate that was actually supposed to be helping me, raising his voice and citing rules (that were wrong) about the process, and then stomping away when he couldn’t find the rules on the website. Spend the extra time to go to the apple store, these guys are rude and unhelpful.

Qi Chen: I rarely write reviews, but the customer service I received from Kimberly Romero at this store was truly exceptional. I made a request to upgrade my pre-paid plan on at the beginning of June. Since then, I encountered one frustrating issue after another. Despite multiple phone calls with several customer service representatives and visits to three physical stores no one from t-mobile was able to address my issue, until I spoke to Kim today. She listened to the challenges I faced over the past few weeks over my attempts to upgrade my plan, spoke to the necessary people to find helpful information, and made sure any additional fees incurred during this process would be credited back to my account. As a customer, I felt valued and frankly moved by Kim’s determination to make sure my problem is resolved. If not for Kim, I would have considered switching my mobile carrier. Going forward, if I ever have any issue with my t-mobile account Kim is the first person I would see.

Christopher Foy: I went to this store this morning to upgrade my phone to the iPhone 12 Pro. I paid for the phone and then after my payment the employees told me they don't have it in stock and it wont be in until December. Would have been great to know that ahead of time. Eager, I just decide to get the iPhone 12. After an hour of them trying to figure out how to set up this phone and transfer my information I finally leave. I get home to find out I have no network. So I had to go all the way back to the store to have them fix this problem. Very slow staff, with very little knowledge of what they are doing. Not to mention, unapologetic for putting me through the most painful phone purchase of my life. They kept making up excuses to why it was taking so long and to why "this isn't workin" or "that isn't working" "lets try this". Absolutely avoid this store to save your sanity.

Ibrahim Abdel Rahim: Very slow service and no regards for me waiting 30 mins while agents are taking their time and joking with the customers they are servicing. Left in the end with nothing accomplished.

Amit Gajeelee: Staff was very helpful.

Fernando Vargas: Good customer service and good attention, and the stuff is friendly.

Tina Yun-Ting Tsai: The service is ridiculously awful.

Kristina Schinder: I recently went to the store to check out the new iPhone models. I didn't end up buying anything but was impressed with the customer service. The sales associate here was very patient and answered all of my questions honestly and didn't pressure me to buy anything. I will be back to buy my phone in person--hopefully they receive commission!

Barbara Neachtain: T mobile in Harvard square are the best, only one I go to when I have a problem with my phone.

Zois Papadopoulos: The customer service was not very good. The shop assistant tried to sell me the most expensive Prepaid Sim card without asking me if I actually need it.

jody barr: Getting a phone can be a bit daunting. Joe really helped me out and explained how I had to much coverage on my plan which was great information. I have a family and friends plan which is totally worth it. Easy to get to in Harvard Square and they usually have 3 staff on hand which makes waiting non existent. Really important “I didn’t feel rushed”

KB Smiles: They take advantage and lie to you. Don't believe them if they say there's all kinds of free stuff. It's lies. They're professional scammers.They took advantage of us having disabilities and not understanding the contract. We trusted them because they acted like they really cared.This ruined my birthday so now I can't have anything special for my birthday because we have to pay off that bill.I'm so tired of my brain making people like this able to scam.Don't make the same mistake as us. Don't use an authorized retailer. They're just authorized scam artists.

Anne Marlie Auguste: Excellent customer service!!! Was able to get my husband the iPhone 14 pro max at $0 down

Makenzie Myers: Luis and Eve were a tremendous help getting a situation from hell sorted out for me! Eve the store manager was key in getting me a solution to my problem and talking to customer service support line which was clueless. Luis helped me set up my new phones and had amazing customer service skills. I will definitely be back with any new needs. They have won over a loyal customer!

Kendra Parker: I visited this store last week and Morgan helped me. She was extremely rude, when I walked into the store she was sitting on her phone and did not acknowledge me. She was very lazy and unprofessional

Dura Winder: I came into the store because I had many problems, however Luis and Morgan helped resolve all my issues in such a kind respectful and professional manner. They are Best and I will never go to any other store.

Matt Brelis: Evie was knowledgeable and patient in helping me get a new phone

Kareem: Excellent service and the employees are very nice and helpful. I will always go to this location

Raymond Cyr: The only problem I had wasThe first phone I received had a manufacturing defectAnd had to exchange it for another one

Regina Carey: Luis was incredibly helpful and helped us get our bill reduced after some charges were put there by mistake - his positive and cheerful attitude along with genuine eagerness to help made the experience an A+!

Jessica Cerchiari: Luis was very helpful and kind to me today after I asked two dozen questions. He gave me good reccomendations and helped me understand the process to getting a new phone set up with AT&T. Thanks Luis!!

Joe Rosansky: The "store manager" at this location used some shockingly predatory sales tactics. First, I was misled about the cost of a device I received. I was told, "We have a promo going on right now where you can get a **free** Apple Watch SE," and then I was signed up for a 36-month payment plan in addition to wireless charges without my knowledge, consent, or review. In addition, this manager signed me up for a $15/month device protection plan without my knowledge or consent.

Cathy Yang: Nice experience in the store

Aleksandar Kovacevic: Scam! Horrible customer service.

Your Real Journey: Horrible customer service. Called in for help, was told he was way to busy to help and to call customer support. Why have a store if your employees can’t help customers? Doesn’t that defeat the purpose?

Javier Guerrero: BEWARE!!! Went in to get a SIM replacement and Eisley, one of the agents that works there. Ended up adding a new phone line and adding insurance to that new line. All this was done without my permission. I just wanted in to get a replacement SIM.

Stacy Frost: The store manager was very nice, patient and took care of all my needs for the day. The staff was great as well. I will continue to use this store for my AT&T needs.

Daniel Webber: Thank you AT&T for making things quick and easy. Also shout out to the guy Zack who really knows his stuff and was chill and easy to talk to

josh martin: I had several visits to upgrade and replace phones over the past month; and the store manager, Michael Suavo, was a great help. He was always courteous, helpful, patient, and professional in explaining details and walking me through the process. Great service, all around.

Josh Shih: Angel (the store manager) was incredible at his job and gave excellent customer service. I had been to several stores to get my SIM activated without success and he was able diagnose/resolve it for me in just a few minutes on a Sunday evening close to closing. He genuinely took care of me and feels like the kind of person who really looks after his customers and his team. Thank you again and I'll definitely be coming back and recommending this location to others.

Leonardo Rodrigues: Alex y Emily they are quality professionals, who solved my problem. Sympathy, education and customer service. Everything you can only find here.

Tay Shin: It is 10am now. Still not open.

Brooke Feinberg: Shout out to Lue and Emily! I came in with what felt like an insurmountable expense, needing to replace a recently purchased lost phone, and Emily really helped minimize that impact by also helping me understand some intricacies of cell service & storage vs cloud storage that I never had grasped before someone took the time to explain it in informative, not condescending ways. I unfortunately went home and grappled with setting up my phone for hours to return to the mall to find that the sim card (in a new phone!) was fried and that's why I couldn't start my set up. That is a ridiculous apple defect, not Emily's fault, and Emily got me sorted out when I got there and sent me on my way with personal contact info if I needed assistance remotely. Thanks for your help, folks!Edit: my phone had another issue, I called Emily, Emily told me to come in. Emily had me leave my phone at the store while they worked to restore it, and then came and found me in the mall getting a beverage. ABOVE AND BEYOND. Emily rocks!

Hanna Tessema: Bad experience with over charge unable to fix my account

Vagner Rosa Vaz: Alex attended us with great professionalism, it was one of the best services I've ever had in my life.

Corey H: Overall amazing service, got me out of a rough contract personally. Very professional & Customer service by Vincent. He was exceptional. Highly recommend!

Scott Squillace: Vincent is the best! Helpful, practical and fun!

Nina Simonds: Vincent was incredibly polite and helpful!

Megan Farrah: Vincent and the manager at this store were both absolutely amazing! They helped us purchase two of the brand new iPhones, despite the chaos, and made it such that we could receive them as soon as possible. They then helped us choose the right plan (we're new to AT&T) and pick out accessories--they even applied the screen protectors perfectly! We ended up being extremely happy with our experience and so glad we switched--all thanks to these two wonderful employees!

Elliot Liu: Not very helpful

denise phillips: The staff at this store is amazing! Vincent went above and beyond trying to solve my issue when customer support could not. Thank you!!!

Jordi Minuche: Si lo recomiendo me gusta mucho ya que estoy buscando cambiar de compañía

Kevin Recinos: My experience here was actually pretty good. Asaa gave me the best service I could've ever received which made me very satisfied at the end. I do hope he gets the recognition he deserves. He's very approachable and incredibly friendly, knowledgeable about what he's doing and helped me figure out my issue. 6/5 stars from a happy customer

Rose Szabady: Vincent at the Cambridgeside galleria AT&T store was AMAZING, he set up my account after I had spent 3 hrs with support trying, and he did it in 30 min. They were also super nice, and Alex tried to help me out even though he was multi tasking with four other customers. Usually time at the wireless store is painful, so they were such a breath of fresh air. Thank you!

ByronG Martinez: Solo tratan de arreglar los problemas con lo que saben. No hacen más allá, si yo pago mi servicio a ATT espero que me arreglen cualquier problema ahí, no tengo a donde mas acudir. Sino me solucionan mi problema en att entonces donde ?Tuve que presionar y hasta que me vieron molesto siguieron intentando resolver mi problema

Patricia Zorrilla: I was so happy I decided to go to this location and so lucky to meet Alex. He really made my day. He went above and beyond and helped me get the right plan for me and my family, as well as helped me with a new phone. He is a great asset to ATT! Thanks Alex and congratulations for doing a great job. Next time I need something from ATT, I will definitely go back and look for Alex.

Lauri Jäntti: Tried to ask help because 5g unlimited network speed has been down to 1mbit or below on 3rd st cambridge for 2 days.Service was very rude, they asked "do you think I control the network speed". Told him that you are the at&t network.They just basically asked me to leave the shop without helping or explaining why network doesn't work.

Hans Wu: My account was discontinued for some reason. Went to the store this morning, and Vincent was incredibly professional and helpful.

Craig M. Au: Worst service.As others already mentioned.Avoid this att store.Posted in April 2022.

Alex Jaramillo: This past weekend, I had a very negative experience at this MetroPCS store. I purchased a new phone, which I wanted to keep sealed to give as a gift. I repeatedly asked that agent to not open it. She was not very competent and open the box despite my wishes. This felt very forced. She also kept insisting in more expensive add-ons, accessories, services, and other products which I did not want. Later, I discovered that she had signed me for an insurance plan that I did not request and had to make multiple calls to MetroPCS to cancel it. She also signed me up for an expensive plans without letting me know the options for less expensive plans that suited my needs better. She was very dishonest. Another agent at the store also made some rude comments to me. The CSR ID of the incompetent and dishonest agent is P13258333. Overall this was a very negative experience and I will be cancelling the service with this terrible company.

bryan wright: This is the worse phone company. No service on a daily basis. Poor quality and that’s when it works. The only thing decent is the folks who work at this location. I feel for them!!

Thomas Farrell: Made 45 minute journey to the store. It's closed.

jenna shepherd: the customer service here is next level. #angie

David Degner: I did my research beforehand, knew exactly what I wanted. The people working there put me on a cheaper plan, saying it was a discount from the plan I wanted. I’m the end it was just the cheaper plan without any of the features I needed. I spent the afternoon on the 800 number trying to figure out why nothing was working. Then 4 hours later I was told I had been lied to and had to upgrade. It made no sense and wasted my time.Update: the corporate office reached out and fixed most of the problems that the local store caused.

Diego Jimenez: not great customer service

Thomas Cuccia: Most incompetent employees i have ever experienced. Call meto pcs before making a wasted trip there. Im not sure if they are incompetent o= jist dont want to to theor job

A D: Went here and they lied to my face. Bad customer service, find another location because idky they would lie? Is this a commission base job? Because it made no sense when I had money to spend.

Kaithai Sayarath: Someone tried hacking me account from this location. Becareful who you let on the Wi-Fi!

Malinda: Service is great but the location isn't the greatest!

ALEX MESA: Good place for buy celular

Adam Lief: Never open

Edgar Escalante: Esa compañía le falta gente seria y poder saber resolver problemas simples como el comprar un teléfono y sale malo y poder cumplir con la garantía, tengo quince días tratando que me cambien el teléfono y no he podido resolver, siempre tienen una excusa, pobre gente y que mala empresa.....

Walter Quinones: Awesome prices

Kate: most of the time people will know what they're doing. they're super weird about not letting paying customers come into the store, and were rude to me when I didn't want to stand out in the 90 degree weather surrounded by bus stop bums to ask a question about my phone that I paid almost a thousand dollars for.

Sophia Wells: Very helpful 👍 right on time that makes us customers 😊 happy and satisfied with waiting in a long delay! I am amazed and will return to receive excellent📲 dependable service without leaving unanswered questions!

Joe Castro: Went to have a sim card put in my phone and staff were very helpful and fast about it. I am very pleased.

Esme Fantasia: Very nice team work. Special thanks to Monica!

ANAS AHMED: Bad experience with customer service

Maria Colville: I was very impressed with the service I received from the manager Greg, especially the time and patience he took with me to explain in detail everything I needed to know to walk away confident I can effectively manage my new device.

Jenny Capri: Why do not have a local phone number?

Irene Zerman: Awful customer service. They fixed my problem but the guy who assisted me was rude and careless. I am sure not all the employees in the store are like that but I was very disappointed.

Daniel Thorpe: Only 2 associates on a Saturday, hour long line out the door. Just needed to make a 1 minute exchange that I was previously told would be quick, but in person they said first come first serve, no matter how quick your issue is you will wait behind a bunch of people getting tutorials on their iPads etc. Watched potential customers wander in and eventually leave after being ignored. Do not go without an appt, and try to avoid going altogether, just resolve your issues via website or phone support - they clearly don’t want to provide a good in store experience anymore.

Mary-Helen Black: This Verizon store asked me if I wanted the all inclusive data plan. I did not agree to it or sign anything and they went ahead and switched my device and my family’s devices (5 in total!) to it. It was a extra $175 a month and took 2 months to untangle. I do NOT recommend this Verizon store.

Elizabeth ramirez: The worst service!!

Mountrell Sharpe: Verizon on Mount Auburn Street in Cambridge closes early like a hour or so. This is second time I come to Verizon and the store has closed early for whatever reason. They need to update the closing time. This is a waste of trip 30 minutes in traffic.

Callie Macdonald: This is my first negative review. Worst customer service I have experienced. My phone is totally broken and the man at customer service at 10am on this Friday refused to help me. Said I was not on the account (even though I just confirmed I am). He cut me off every time I asked a question to say he can't help me. I tried explaining that I already tried the solution he provided but kept running into a wall, but he cut me off so many times, I left more confused than when I walked in.

Bishal Pulami: Rohine was terrible at the customer service. We expect support from Verizon representatives but instead Rohnie was giving us an rude attitude and didn’t wanted to listen.

Paul J. D: Verizon has terrible Customer Service. I changed after 30 years, they didn't care. Go with T-Mobile or Comcast. They offer great Customer Service.

Jeremy Henry-Tan: It was a clean and pleasant store, but the salesperson was aggressive and came across as very condescending when I was in with my family.

Kelcie Duesler: I made an appointment at Verizon today because I had an issue that had not been resolved for over a year. I had spoken to countless associates and visited another location as well. While at the Cambridge location today, The representative, Ronnie, was able to provide validation and guidance and ultimately helped me resolve my issue. He was very professional and empathetic throughout the process. Overall, I am very grateful for his help today and would definitely return to this location.

Michael Shohl: Not a good experience. I came in asking to buy a Gizmo watch for my son. The salesman immediately tried to upsell me, saying his son was mercilessly teased for being a baby until he got a more expensive smartphone. I insisted I wanted the watch, though the salesman would not stop upselling and NEVER showed me a watch. He twice messed up getting my information and so I left after 15 minutes of just getting nowhere. Very unprofessional.

Matt Lyons: Terrible experience. Unable to help and were very rude and snotty. Go some place else.

James Preiss: Sales people ridiculously rude. Thank you for the opportunity to buy a 700 dollar phone.

Uaine Diabhal: I highly recommend going somewhere else. The customer service was a con – every time I went to pay for something, I got hit with another surprise fee. The employee didn't want to tell me about all of the fees at once, because I would have left – it was very deceptive and frankly, really surprising. Upselling, hidden fees, etc. – not worth it.

hulagirl61: My daughter and I went in to pick up an online order. We were greeted by Cindy who waited on us. She was enthusiastic, friendly and helpful. She made the whole experience a memorable one. We were in and out so quickly. Thank you Cindy! I am enjoying my new phone!

Unai Meabe: 03/21/2022 15pm: The salesperson “browty9-ELH82” (Sorry, I cannot remember his name) was super nice and helped us activating our hotspot. One of the best customer service experiences I’ve ever had! Kudos

Martin Scheuring: I already have Verizon and I walked in intending to upgrade my phone (very straightforward ordeal) and I was turned away because the employee said I needed “a sales” appointment even though there were 2 employees sitting there and zero customers. He also refused to even answer some questions while he was in between appointments. I booked an appointment for the following day and 1 hr later I got an email saying that my appointment was canceled and that there was nothing else available until the following day. Honestly, for someone who wants to throw almost $1K at you, you make it very damn difficult. Conclusion: I went and bought my new iPhone elsewhere :)

A Ferguson: The person who helped me, Sheden, was AMAZING and so helpful with an annoying and difficult problwm. She made sure I was taken care of until it was all finished and I was so grateful. All associates should be like Sheden.

Steven Pickren: Excellent service, quick workers with great people skills. I was in and out in 20 minutes, no stress

Romane Mitchell: Very friendly network and had all I needed in a one stop shop. Ask for Andre, he’s the man!! 👊🏾

Mary Penniston (penny): Very helpful staff. Got my phone working again. Had to wait a bit but they were busy

Alpha Jalloh: I don't understand the merger story.

Abigail Mervil: John is very nice to people and very helpful.

Alexandra Ruban: Unfortunately, not a good experience for us. My child's watch/phone/trekker stopped working within 6 months, and as it was under warranty, one would think it should be an easy exchange. Wrong. Came in on Friday and took a while to figure out about the warranty (the first rep knew nothing about it), then were told that they need to order a replacement (has inventory in the store, but due to policy?? had to order one) and we should have it by Tuesday, as Monday was a holiday. On Tuesday, were told that the replacement watch was deflective and they need to order a new one. Called in T-mobile on Wednesday to figure out the order status and what are our options, as we were without contact with the child for 4 days already with no timely solution. They apologized for the mix up, said according to the system the new replacement is already at the store and we should pick up Thursday. However, once we drove the next day, we were told that yes, it is there, but they will not give it to us, because 1) the manager has to sign in and he is not in 2) they don't care what the T-mobile said or has in the system 3) they can't guarantee that we can get it Friday either 4) nor can they give us the one from the inventory and keep the warrantied replacement. And all of this with --- we don't care you have a problem attitude. So far 3 trips to the store, 2 phone calls to customer service, and now we were told to ignore the store and T-mobile will ship it to us directly!!!! That was an option it turns out.... so we could have had it in the beginning of the week, without all the wasted time. And T-mobile charges $20 for handling the warranty claims.

Irfan Kamthewala: Nice

Pratyush Rai: With 2 reps in the store, they were still pleasant & patient with the crowd. They always look supportive, be it SanJose, SFO, or be it Boston.

Edward Fischer: Prompt service, focused on my issues and solving them.

Jeroen Vanbaar: The customer rep was great. Went above and beyond to help. There was a system issue that he tried to solve but couldn’t. Now have to wait 24 hours to go back and try again. T-Mobile needs to make it easier to upgrade phones with trade in. Again no complaints to the person that helped me, kept me informed and apologized profusely for the long wait. This is directed at T-Mobile system folks to upgrade their tools and infrastructure.

James Hall: Very disappointed with T-Mobile as far as customer care and service

Julie M.: I had a very bad experience at this T-Mobile unfortunately. About 3 weekends ago, I went to get a new cell phone for the first time in about 7 years. I asked if there were any deals for trading in a phone. The employee who helped me said yes there is! You can trade in ANY phone for $400 as long as 1) the screen is intact (no scratches/cracks) and 2) the phone turns on. Since my current phone had cracks she suggested I 1) ask friends and family if they have an extra old phone or 2) I go to a place that repairs screens, mine would probably cost about $100 to repair, and then I'll still get $300 off my new phone purchase. I was happy to hear all that, so she convinced me to wait to get a new phone, so I left. The following weekend, I drove 2 hours to my hometown (no longer live there), to pick up my former phone, which was intact and turned on. Unfortunately, I asked around and didn't know anyone in the city who had an old phone, so the long drive was necessary.On that Sunday, I went to the same Fresh Pond store where I chose a phone to order and explained to the employee what his colleague had told me. He said wow, she must have not explained it all the way/thoroughly, as that is not the case. Then he proceeded to show me a detailed list of phones I could trade in and how much money I would get. Of course all the phones listed were new "ish" - way newer than the one I was going to trade in! I insisted this is what I was told, but he told me I'd get no money for the one I could trade in (so I couldn't even trade it in).I was so upset when I left because I tend to trust people, but I should have gotten the 1st employee's statement in writing. My friend said it was too good to be true, but I know I heard it correctly the first time. I honestly hope the employee made an honest mistake, rather than trying to pass something by me. I already made so much effort to get the old phone in my hometown, I would have been even more upset if I actually paid to get my current phone screen fixed.In summary, I hope others can learn from my mistake and get information in writing based on their conversations at this T-Mobile.

Call me Nehemiah: The reps here are always under educated and do their past to make you leave with out making a sale. I went in to buy a new iPhone cash upfront unfortunately the rep knew nothing about the phone and directed to order it offline myself ! Sir! That’s not acceptable I came here to spen an excessive amount of money on a phone you should be eager to help but not Tony ! T-Mobile just close down but don’t fill a space with space savers that don’t care

Shawn Dooley: It felt like they went out of their way to be difficult and unhelpful. Ended up calling T-Mobile directly to get proper support.Don't waste your time here.

seema dugla: Very good service 👏 👍 👌

Maeve MacGlinchey: Incredible service from Angel - he had me set up with a sim in under 5 min, and kept me entertained the whole time.

Donal O: Sorted

Rafael: Rude customer service

Stephanie Shields: Karamo Kaba did a great job helping me move five lines over from another carrier!Looking forward to doing business with you guys!

Peter Dziedzic: Came in to ask some pretty simple questions; staff were extremely disinterested in helping out.

Sam Nitz: I dropped my phone a week ago and last night something in the hardware finally gave out. Screen went dark and was unresponsive. I’m flying across the country tonight, and I needed my phone repaired ASAP. Samet diagnosed the problem in seconds and replaced the screen in under 20 minutes— this guy is honest, professional, and eats the genius bar for breakfast. Everything is in perfect working order now, and the 6 month warranty is a huge plus. Thanks!!

Pan Dulce: Safe and professional service.

Ridensky Decamps: The best service I’ve ever gottenAnd he was really fast.

Martin Delehaye: The store is amazing! The staff is amazing and really helpful and the products are under warranty so I don’t know what I would have done without them

Dlzj Mathis: Good service fixed what I needed to Be done appreciate them go there

K Bando: Very good hard worker

dania feraud: This location gave me amazing and fast service and the employees are very helpful. Would recommend

Kertejah Peralte: You can come & fix your phone; Any problem you have bring your phone here

Chertel Douglas: Fixed my Motorola phone screen in less than an hour!!! Samet is amazing and did a great job. He's very kind too. I will be returning with all my laptops and tablets that have screen issues lol

Dave Dawne: This guy FIXES. He even fixed the sound on the phone inadvertently. I came in to fix my broken iPhone X screen. It took less than 30 mins. I even bought myself a protective phone case. The price was very reasonable. It was close by. Very professional work. I was very lucky to find a phone repair shop that works on a SUNDAY. I fully recommend.

Yeshi Mengesha: Great services!

T-nice: My wife dropped her phone it had one of those walletphone cases it fell face down the screen cracked and the next day it started to leak blue ink inside the phon by day 3 she couldn't see her screen so i google phone repair and the closest place was ifixfast in central square 10 magazine street the phone was a samsung fe 5g i brought it to ifixfast on Wednesday they didnt have the part so they told me they'll order it and it will take 3 days i got a phone call about 330 the next day saying the phone is ready and on top of it all all the pictures and texts were still on the phone ifixfast is the perfect name because they fixed it fast and did quality work. Thanks ifixfast job well done.😁 👍If your phone is damaged orbroke take it to ifixfast 10 magazine st central square cambridge ma.

Ephraim Lanford: This is the second time I have been there to get my phone camera replaced, and the price and speed are unbeatable. Very friendly service. Highly recommend.

peng Lam: I pay 200 dollars for my iPhone X screen replacement and battery, now my phone will shut down automatically and my volume button won't work, and they blame it on my motherboard, but it was working fine before I sent it here to fixed, just terrible

Esu Alem: It was very and friendly

PJ: Thank you once again! This time my battery was this issue, I was in and out with noproblem.Thanks IFIXFAST Phones

Melissa Dalice: I'm super grateful for Samet! he fixed my phone in less than 20 minutes. He was really patient and attentive to what I was explaining to him. Same deserves a raise! I would highly recommend this place to anyone.

Cecilia Edfelt: Friendly, professional and quick service!

Tatèe Chanel: IFIXFAST PHONES, omgeeee... this place is such a life saver!!! I appreciate the quality work!Thanks

Abreham Addisu: These guys are genuine and very honest! They always put customers first and do quality work. They have quality products and will fix whatever issues you have!!