Best Bank Of America Cambridge Near Me

othmane bourakkadi idrissi: The worst customer service in the planet, I kept calling for a month sending emails no one responding and this happened 2 seperate times. Coming to the US I thought boFa might be at least average, but it is mediocre you can find better in each part of the world even in developping countries the service is much much better. Run away from these guys they only care about you a little the first day when you're opening an account and they disappear after.

Mark Harlan: a bank that doesn't keep foreign currency for customers is a bank that gets a 1-star review.

Will Diamond: Kruba helps me weekly with deposits. Her customer service is excellent. Kruba is friendly and efficient. Thanks!

Chels Errante: Awful service! I’ve been with this bank for years and things have been fine until I came to this location. They gave me false information and put me in further debt when I was trying to pay things off. I had to ask 8 different times before I was allowed to speak to a manager. Never going back and switching banks after this experience.

William Stewart:

James Walkingstick: Stopped in to ask about switching over to BOA from my previous bank and was directed to Shiva. Was handed a wrinkled up paper and rushed out, with none of my questions answered and no assistance with opening an account. He, however, had time to hang out with everyone in the lobby. Guess it’s not a place to visit if you’re looking to switch banks 🤷🏻‍♂️

Fan: They used me to train their new employee. It took me 30 mins to get a cashier's check...They should have trained their employees much better before putting them in front of a customer.Very disappointed...

Carmen Chan: My husband and I came to join our accounts together. The account manager successfully added him to my account. But butchered it by accidentally changing my ATM card's PIN number to my husband's PIN number AND they forgot to issue an separate ATM card for my husband AND they didn't set him up with an online account. Should I mention that the manager was also 15min late to a 30min appointment? Truly unprofessional. All in all, it caused a huge issue 2 days later when I tried to use my card at the Central Square branch. The Central Square branch caught all these errors and fixed it for us, and was horrified at how careless the Harvard Square manager was.Harvard Square branch was also much more interested in signing us up for credit cards/upgraded checking and savings account, than to help us with what we had scheduled the appointment. This together with his botched attempt at joining our accounts, convinced me this branch was more interested in selling products, than to help an existing customer and retain our business. Little do they know, if they had helped me with my concerns first, I would be more open to their offers.

Digna Rambu Bita Emu: I would like to recommend Yuanyi Chin for her excellent services. I had to make a rush reference letter today (Saturday - weekend!), and she tried her best to help me getting the letter within the same day in a short time. I could not thank her enough!

Julieta Sarmiento: I would like to recommend the outstanding service from Mr. Nicolas Garcia Escovar at Bank of America, Harvard Square. Nicolas offered me professional, patient, and kind banking advice in Spanish! I had an issue with my cards, and Nicolas promptly helped me solve the problem and kindly suggested to me how to avoid the same issue happening again. I highly recommend Nicolas for his exceptional customer service.

Kevin Murphy: Pathetic! Just trying to speak to a human being seems impossible!I'm sure my email will be shared with the world, now.Thank you BOA!

Robi Rahman: You can't access a checking account from the ATM with your credit card, or get quarters. You'll have to wait in line for a teller, but they're not very competent and the line is two hours long.

Kate: I’m writing this review from the lobby of Citizen’s bank next door. I’ve been a BoA customer for almost a decade but due to the awful service of this location there was no point in having the convenience of it and I stopped being a BoA customer.

RV: It's a bank of america, so you know what you're getting. This branch is particularly bad because of the crowd that hangs out by the front entrance. Feels unsafe. If you have to bank with BoA would recommend trying another branch.

Rocephin W: I needed urgent help, so they squeezed me into their tight schedule twice with courtesy. They are very reasonable and understanding. Maybe it was my luck, but I was treated with generosity and professionalism the only two times I visited.

Mohammad Ismail: This branch is one of the worst branch in Massachusetts. Most of the staff are very rude, not helpful and unfriendly.

Christoph Resch: I have only positive experience with this branch. People are very friendly and helpful. Questions were answered fast and accurately.

Rebecca Smith: Plan on waiting 20-40 minutes if you want to work with a teller

Arlene Yarde (ISAJ): the worst place to go, they mess up a deposit, Mr Abhari had a attitude because i was asking question, im changing banks asap

Amin Zarkesh: The teller service here is extremely slow. None of the staff seem to be in any hurry to help the customers. I've had the same experience multiple times here.

VA B: The only Bank of America that never has quarter for their customers. I don’t know if is because is me or they don’t give it to anyone. The way they talk is also very rude. Need to reinforce customer service

Ashley Porras: Short staffed and unable to carry out typical day-to-day bank functions. Only use it as an ATM

Kenneth Robinson: One teller very slow

Helen Lindsay: I’ve gone in few times during the day for basic services. Staff friendliness and helpfulness is hit or miss. The ATMs in the front are a nice feature and are open outside of business hours.

A D: Predatory practices meaning they'll set you up & steal your money. Worst bank in America and it's not even American

Chris Hendrix: I tried to walk in at 11am on a Wednesday and they were closed. If you're not going to be open during non-business hours, at least be open during business hours!Staff there was very helpful on my previous visits however.

Kedar Chaudhari: Some staff members are good and very helpful but others are ignorant. Bank of America call center provided me better service on phone than in person service at this branch

Tobias Kaiser: Went there to open an account with my partner. Everything was super easy and quick with our appointment. Big shout out to Atabak Abhari Laleh who was the BoA employee helping us today - amazing guy who should probably be the manager there.

Amy R. Sterling: Stars to the kind woman who helped me. 0 stars to the bank that charges monthly fees without alerting their customers. Switching to SoFi - no fees and automatic interest payments on acct balances.

Eskinder Defar: 5 star goes to sanjita ,she solve my problem made by other staff thank you 🙏

Kelly Wang: Be ware of the waiting time. They will keep you waiting in line for hours. Just terrible.

Stefano Barbier: Not bad, seems like a normal BOA from the ATM area

Ameera abu-alsaoud: the teller was condescending and unhelpful

Gabriel Vides: Everyone here is friendly and knowledgeable.

S M: After being sucked in for 28 years by greedy bank of America, I finally closed my business and tenant escrow accounts with them. For small business owners out there, Chase is coming to MA next month. They have the best rates for Merchant processings and offer unlimited trades (for IRA and brokerage accounts) to their private clients. How does it feel BAC when one of your best clients pull out 1.5 M dollar out of the accounts?

Victor Traverso: Great

Nancy Naam: I went to the other branch down the street to open an account, I had to wait for an hour. I left and came to this branch, they helped me within 10 min. They were very professional and knowledge.

Joanna Chung: People were friendly but frustratingly slow... two-finger typing, asking for my SSN 5 times (I counted, and they had me write it down on a post-it note the last time), system going offline in the middle leading to them asking for all of my information a second time, etc. A process they said would take 15 minutes took me over 50, and I couldn't even complete it. Facilities are nice but go in there with a very cool head.

Mike Waite: I needed to cancel my wife's debit card because she lost it, however the associate cancelled mine. Now I let my wife borrow my card for today (the day before thanksgiving) so she could go grocery shopping, but when she went to pay for a carriage full of groceries the card did not work and was the only card she had on her. So thank you Phillip for the embarrassment and now I have to leave work early and make my 40 mile commute back home to the south shore.

David Dai: @2pm, only one cashier who is obviously not capable. Took 25 minutes for one customer. Had to wait for 40 minutes to get serviced. Over staffed on the loan section. Complained to the floor coordinator and he said sorry we have only one cashier. You don't see there is a long line and not moving?

Heriberto Martinezb: Terrible costumer service.If people are so unhappy working on hospitality, you should find a new job.Never coming back to this place

E Kaiz: bro wth?!

Ian Hu: Laziest BofA representatives ever went today

Vivek rai: In and out quick. Very helpful people at reception and cashiers.

Patrick McCue: The teller was abrupt, rude and dismissive virtually immediately when I went in today and asked to get quarters as part of a withdrawal. She was okay with the withdrawal until I asked for quarters to be part of it, being quick to bark at me that they haven’t got quarters in three weeks. Somebody needs to tell the Asian girl working to chill, all she had to say was she didn’t have any because of a nation wide shortage or something pc of that nature but she was outright aggressive about it. I left without making my withdrawal and went to another boa location ten min away where they helped me without any issue and what do you know .... they had quarters 😂😂😂

Caroline Conroy: Good luck if you need something done on your lunch break, they only have 1 teller so when she’s out for her lunch (standard timing) there no help to be had

Tim: Very polite employees. Never declined my ask about quarter charging from my account.

Abdulrahman Alshiban: I visited this branch today after booking an appointment online and I met Kevin who helped me to open an account. This was my first experience with a bank and a banker in the US and it was awesome.

Surya Indian Kitchen: One Teller all the time . Shame on them . It takes my manager 30 minutes to get some change and we own 7 accounts with this bank .Manager and other officers just walking around .Good Luck

Brad: What a horrible bank, i came in because after 15 years and a currently approved mortgage, I started getting fees to my bank account. They said the types of accounts had changed and I needed to be moved to a non interest account to avoid fees. I said if you're only going to reverse the fees you charged me that's not really making it up to me what are you going to do for that the answer was nothing so I decided to close my account and even that came with a $15 fee. Just avoid this bank.

Robyn Lategan: Stephanie is incredibly rude. Not only to me but anyone that walked in to get help. She was unwilling to help me at all as a visitor to the USA this was an absolutely revolting experience and I will not even draw from Bank of America ATM. Because I refuse to give them one more cent of my money

MichaeLess390@gmail.com Mike666: Staff is inefficient , management needs to take control

sandra escobar: Too many people standing around they don’t help never answer the phone

Sam Awezec: Rude employees, had different messaging than was provided from phone support, their answer was just “too bad nothing we can do”. They clearly don’t care about the end customers. I’d rather deal with the DMV than deal with Bank of America.

Chirag Padhiar: Staff does not know BOFA promotions... They should conduct good training for internal employee knowledge updates.

Edgardo Montoya: The Black lady at the counter was giving me hard time, telling me hust 2 business deposits per day and that my business supposed to have the slip ready.

Tommi Hurley: The absolute worse place I've been to in terms of wait times. There's never more than one teller and it takes forever to get through the line.Edit: this place is so terrible I wish I could make a second bad review. There's currently 6 employees either standing around chatting to each other or doing other tasks, and only one taking customers.

Dave Hermes: The non-business customer hasn't a chance at this branch.

Minyu Chen: I see 4 worker walking around. Only one working , 8 people in line no one care

Aida Perez: Worst service ever! I never have a problem cashing my check and depositing at any other BOA but for some reason at this BOA there is always a issue. The tellers need to be more friendly and patience with the customers. Also not tell the customer they can’t cash there check for whatever reason or without knowing what we are trying to do! If I’m dealing with one teller there should be no reason to automatically ask the next worker a question if I haven’t even asked one. Not once did she speak to me and at this BOA I will never return. They need to work on their services!!!!

Jinsong Huang: The contactless readers on their ATMs are not working and the people at the counter didn't even know it.

김christine: They are really friendly, polite and do their job quickly.

WEI LIAO: Very friendly staff!

Angie Lee: The manager was very polite and helpful. Elona Vidhi helped me open my bank account and thoroughly answered every question I had. She was very informative. She answered all my questions with a consistent professional demeanor even when closing time passed. All of the staff I interacted with was very welcoming and professional. Overall, I had a fantastic experience!

Voormila Naidu: Very helpful staff. A banking manager helped us open an account, Mr Luiz Gonzalez. He was extremely friendly. Since we were exchange student who just came to the US, he was giving alot of helpful advice. And we went around 4pm, no crowd, we were attended immediately!

Diana Yussubaliyeva: What an amazing and polite staff! They would help you with everything! I am very glad I came into this Bofa branch! Special Thanks to Nazia, Michael, and Vivien! Great service!

Tim: Best place to open your first bank account, checkbook, and other goods. Very polite and respective employees that try to help you as much as they can. A lot of thanks to Nazia for your help.

Dana Bullister: So unbelievably helpful staff - easily 5 stars.

William: Using this BOA location for Public Notary services felt like a hostage situation. The banker held onto my ID and wouldn't let me leave until we had completed a 45 min tour of their products. I highly recommend avoiding this location if you need to accomplish any banking in a timely manner.

Rose Le: Had the pleasure of speaking with Chamoun, the small business specialist. He connected me to all the right people and went above and beyond to help me feel well informed and appreciated. Thank you so much!

Sean Quirk: Fantastic service! Highly recommend. Were fast and very polite.

YulyV777 Velasquez: Went to get a certified check for our moving,In spite of the health emergency, the staff were very friendly, prompt and helpful, a huge shout out! Thank you guys!

Nishanth Dikkala: Staff was less helpful when I went an hour before closing time on a Wednesday.

John Adams: I can easily give 5 stars for this location. When you get here be sure to go upstairs for all the services which was slightly odd because there is no signage at all.Anyway, I went here for an appointment to open Merrill Edge investment account as well as a checking account with BoA. I had a pleasure to meet Nikki who provided me outstanding service throughout the process, explaining all the products they have to offer, and offered me with her personal recommendations without trying to push or upsell any products at any time. I got the checking account and the investment account that I was looking for, and I even signed up for a Roth IRA. Hooray, maybe one day I can retire!

Robi Rahman: I went to the bank to withdraw quarters. They didn't have any. And you can't access your checking account at the ATM if you bring your BofA credit card.

Emily Alice: Everyone’s very nice but if you’re looking for quarters as of June 2021 they could only give 10 dollars at a time

Jasmine To: I always come here for all banking transactions. They are very helpful, professional and friendly. The time I tried to apply for my first credit card Rubens have kindly guided me through the process. He is knowledgeable, professional and very friendly. I like all the staff there and would not hesitate to give them 5 stars. Thank you very much.

James Sinka: Great customer service - would visit again

Patrick Herring: Very helpful for all of those transactions that can't be done online. Helpful and easy going staff.

Kimberly Le: I've been to this branch multiple times for my small business account set up and they have always been attentive and helpful. Thank you!

Barbara Englesberg: As a former customer, I am writing to ask Bank of America to stop funding Enbridge's Line 3 tar sands pipeline. This unnecessary pipeline would endanger future generations with possible leaks and would add to life-threatening climate change. It would violate indigenous rights treaties and traverse wetlands. Please defund tar sands pipelines!!

Benjamin Corey: A branch of one of the largest banks in the world and yet they can't exchange cash for change.

Dilshod Achilov: Efficient service.

Noza K: Stopped by for a notary service. They were super attentive, quick, and efficient. Job well done.

Rania Karamallah Krkasawi: Very unprofessional! The banker advised me to borrow money from my roommate, as if he know my roommates!!!!!! he asked so many personal questions in a very unprofessional way that made me so uncomfortable. Finally Decided to switch to another bank and stop my business with them I never had a pleasant customer service with this Bank anyway, but that topped it! And am done with BoA

James Dean: Sita was super unprepared to be a teller today... It took about 10 minutes to make a withdrawal without my ATM card. So very disappointed.

Tyler Lambert-Perkins: Very nice bankers. Greeted at the door.