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Mexican restaurant
1. Chipotle Mexican Grill - Chelmsford
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· 619 reviews
65 Drum Hill Rd, Chelmsford, MA 01824
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Mick McCrotty: Disgusting Chipotle. Worse one I've seen. Two employees sat at a clean table and made a mess. Then, moved, mid-meal, and left the mess. I've never seen anything like it. I go to Chipolte's all over the country. I'll add pics of the mess.
Dan Sinagra: More than a year after businesses started opening post covid, I drive a half an hour out of my way to get a burrito and you close at 4:00 p.m. on a Friday? I think between this one and leominster Chipotle should just close their doors and call it a day
Tessa: theres this one employee that is cute 10/10 would come again just for him food is delicious tooFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Sara Darbyshire: Just ordered a salad there must have been three pieces of lettuce and the rest the fillings I asked unacceptable.Dietary restrictions accommodated None of the above …More
Debbie “Ratmom”: Kids(teens)love it but you can only order out knowFood: 5/5|Service: 5/5|Atmosphere: 3/5Recommended dishes Burrito Bowl …More
keyur patel: Food: 5/5|Service: 5/5|Atmosphere: 5/5More
Roman Miller: Все было довольно неплохо, девушка быстро сделала онлайн заказ, но я заказал тарелку со стеком – стэйк был сухой – было очень мало. Когда девушка делала заказ, я видел, что отскребать последние – это единственное что немного испортилось впечатление – но в целом всё хорошо. Ну и ещё один момент не было вилок и ложек пластмассовых, и очень много мусора внутри – понимаю что могло быть много посетителей – но урны были забиты практически до самого верха и торчали бумаги и использованные бумажные тарелки. Опять же повторюсь – четыре звезды заслуженно – вкусно, быстро, но с небольшими недостатками
tony khouri: NoRice. What. Epic fail Chipotle no ricE
Michaela Merrill: Great place. Will continue to be a repeat Customer!!
richccjr Cody: Service and food were both poor
Kat Chantre: Ordered two quesadillas a chicken and a steak with fajita veggies. Both missing fajita veggies. Just protein and cheese, one half of the steak quesadilla was actually just cheese no steak. The chicken quesadilla had parts hanging off the container that was just smashed can cut off by the lid. Never again unless I'm there in person to say something about it as it's being made.
erica redner: Food: 4/5|Service: 2/5|Atmosphere: 2/5More
Catrina Miller: Amazing staff and great serviceFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Ssesanga Yas: 👌Food: 5/5|Service: 5/5|Atmosphere: 5/5Recommended dishes Burrito Bowl Parking space Plenty of parking Parking options Free parking lot …More
Pamla Richer: We have tried a few times to eat here but the online app does not always work. Today we got through and went to pick up and the store was closed. Many people waiting outside to pick up their orders and the restaurant had their blinds down and no one answered the door. We got charged for the order but no food and no refund,.
Keith Degiacomo: A huge step up for this Chipotle. Appears to be a new manger and staff. ALL the food was fresh and well-stocked, for the first time ever! Excellent service and pleasant employees. I've been going here since the location opened and this is by far the best service and food quality.
Zachary Lias: Maybe one of the worst chipotles.
kenia rivera: Don't bother coming to this spot. Only open from 10:45a - 3p, seems like they can't staff the place. Portions are laughable, they took my order on a sticky note and still managed to mess up the order. They also don't set up the food in front of you anymore. They're in the corner and you can't see a single thing going into your food, my order has consistently been wrong. Spend too much money for 1/3 cup of rice and 4 steak pieces, it's a joke.
Brian McLarney: On the off chance that this place is even open (besides their online ordering) the food is usually terrible compared to other chipotle locations in the area. I would recommend avoiding this one.
John Berrio: Place is ALWAYS closed! Save your trip and go to another location or Moe’s across the street.
Ruth Baya: I ordered a burrito bowl it came in very cold like the food was left overs or something and it was missing a couple of ingredients that I Paid for ...its just pathetic
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Mexican restaurant
2. Chipotle Mexican Grill - Westford
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· 497 reviews
174 Littleton Rd Ste 1, Westford, MA 01886
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Kevin Podgorski: I'm not going to download your fukking app to put in an order. Either serve walk-in customers, or call it quits and shut down.Food: 1/5|Service: 1/5|Atmosphere: 1/5 …More
Chris Hostage: Never open
Dina Flockhart: Even though it was just five minutes before close they were happy to serve us.Vegetarian options: Lots of vegetarian optionsKid-friendliness: Kid-size portions and simple flavors
Madi Walsh: ayo
Tim Hairston: Place is NEVER open for no reason, don’t even try going
Seth W: Would give it zero stars if I could. It needs new ownership.ISSUES:1) Only open for lunch during the week.2) Accepts online orders even when the location is supposed to be open, but it's actually still closed.3) The one time I've seen it open there was a line filling up the place because they were so inefficient/understaffed.2023JAN25: tried again. Couldn't accept cash payments. Got my MOBILE order wrong by adding sour cream - I'm lactose intolerant. This location should be removed from the franchise.
Dan Zhang: Open 5 hours a day on weekdays only. I have never seen a Chipotle with those hours. Might as well just shut down this location for all the difference it would make.
Carolyn H: Chips were well salted, cooked right. Delightful employees, one of more impressive Chipotles in my experience.
Eric Harrington: Horrible the last few months. Its like they never bounced back after closing during the pandemic. Will not talk to customers and will only take mobile orders. Mobile orders usually are missing something and portions are small. Also saw staff working behind the counter laughing when customers left unable to figure out mobile ordering
Shandren Harrington: absolutely horrific experience at chipotle and not the first time. Came in with my son to hopefully sit down and have a burrito after his doctors appointment for lunch. I was informed that it was online order only. The online app was not saving customizations like extra cheese, or light salsa. Ask the staff if when my order came up, they could just call my name I said, it's the app wasn't saving my customizations and I was rudely told that they are not going to talk over the counter. It's online only. At the same time this is transpiring a gentleman came in that had never ordered online before , he was having trouble with online ordering and asked if he could just place his order at the counter since they weren't very busy and he was told that he can just go down the street to Chelmsford if he wants to order at the counter, he walked out. long story short I asked for a refund on my order, which I was told could only be done by calling customer service. I asked for a printed receipt with my order number. I was also told that they wouldn't do that for me. When I asked if they could just make the order, the worker said to me "so you're going to have me make your order and you're going to call for a refund after that I got angry and raised my voice and she refused to make my order so I walked out with my son and had to rush him back to school and rush, back to work. Not the first time having experiences like this at the Westford Chipotle. I know they are understaffed, I really hope that management sees these reviews and can make some changes.
Wendy Ashe: Food: 5/5|Service: 5/5|Atmosphere: 2/5More
Olivia Swaida: Most embarrassing chipotle ever. Needs to just be shut down. Horrible customer service, they waste your time and make you go home despite being there 30 minutes before closing, you can only order online and it’s still not a guarantee, the portions are horrendous. The only guarantee here is good poisoning. Fr just close this location and open a different food chain.
D Mac: Visited here with my friends and it was good. The staff was accommodating but it could also benefit from being cleaner.
Adam Bale: No explanation for bizarre hours.
George Benda: Never open. It's been 6 months since i've been able to go here. Employees inside, doors locked at 3:30pm on a Thursday. WHY? Lack of employment, perhaps? Raise pay, not price of food. Competitive pay promotes stronger employee retention, which leads to increased hours of restaurant operation, which gives the opportunity for customers crazy enough... to pay $20 for a burrito. Corporate, please reflect on these facts: Customers are willing to pay your prices, but can't when the store is closed. Your employees are finding better wages at Wendy's. If your store is only able to operate 4 hours a day... cover dinner time, not lunch.
Charlie Daigle: Amazing staffFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Josh Holladay: This is 100% the worst business I have ever been to. Issue 1 constantly closed with zero notice and if it is open it’s online orders only. The staff is rude and condescending. If your even capable of getting food. Smaller portions and higher price. The online orders are chaotically slapped together and always missing something. I honestly have no idea how this place is still in business. Give up who ever is running this place clearly can not handle the job.
Aisha Khan: Every single time I come here they're closed. Their hours are completely wrong and it seems that they close whenever they feel like.
Anuj Bhatia: Vegetarian options: Good veg optionParking: Ampfull parking
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Mexican restaurant
3. Chipotle Mexican Grill - Reading
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· 245 reviews
46 Walkers Brook Dr, Reading, MA 01867
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Jacob Bradshaw: w
Joyce Menna: The food was fine but the staff unwilling to answer any questions just shrugged tables dirty and poorly arranged so if anyone was sitting you couldn't get to other tables and the supposedly fresh tortilla chips were stale as hell. Not worth the hype or priceFood: 4/5|Service: 2/5|Atmosphere: 1/5 …More
Charles Johnson: Bathroom absolutely horrible and disgusting. Food was ok tables where a mess. I hope corporate makes them address this asapFood: 2/5|Service: 2/5|Atmosphere: 1/5 …More
vitor meireles: Food: 4/5|Service: 4/5|Atmosphere: 3/5More
Bab Msn: Chipotle Mexican (Walkers Brook Dr, Reading, MA). Always had a positive experience. Even after 8:00pm, the restaurant has every single item on the menu including the sides. Good portion size. Friendly employees.Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
al soto: Food: 3/5|Service: 3/5|Atmosphere: 3/5More
Kerrie E: Food: 5/5|Service: 4/5|Atmosphere: 4/5More
John Pascale: Always good. Super tasty, healthy, and affordable option
Matt B: Closed yet again at 5pm on a weekend. This is the 3rd time in the last couple of months alone.
David Bailey: Trash store closes at 5pm but accepts order for 5:10pm then doesn’t let you get your food.
JJ C.: Multiple times I have mobile ordered from this chipotle, because you can only mobile order which is fine. However, half the time I go to pick up my order the restaurant is closed despite the mobile order going through and the hours online saying the restaurant is open. I am glad they close if staffing ratios are not safe, but I wish there was some way for the store to turn off mobile ordering when they're closed so I stop having to bother customer service for refunds. Then, if I actually have successfully been able to get my order half the time I wait a long time for it (often twenty to thirty minutes past my pickup time-which is fine as I know the staff are all working SO SO hard and probably doing the job of 5 people as 1 person) but my order often ends up being completely wrong (not just one or two fillings, usually every filling is incorrect). I know the staff inside is working so hard despite the challenges they face, and they will always be kind and hardworking, but just be careful when ordering here!
Richard Newhall: Never open. About 6 months continuously being closed. Not sure why they dont just close the place down permanently .
Dari 77: Didn't get food here just got a cup and got some sprite. Drinks are good. I have went to other Chipotle's where I have gotten food and the food was amazing. More specifically I gotta burrito and it was really good.Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
euclides semedo: It’s always closed call if anything
Alicia: Always a sign on the door saying not open!
Jeff Hansen: This place is a joke. Never order takeout from this location. Chances are it’s inexplicably closed. This was a Friday at 530pm.
Al Hirst: Even though it clearly states online that it's open, it is not. Obviously communication is not a skill nor a priority.Service: 1/5 …More
J: This location allows you to order online and show up to pick up order and they are closed. Its happened to me and several friends.
Kenzie Nies: Placed on online order for a burrito and chips with queso. Picked up my order and turned around halfway home when I realized there were no chips in my bag. (I was fine with it, things happen) but I was shocked and disappointed when I got there and said to the kid that handed me my order “you guys forgot the chips in my order” and with no care he responded “ya we’re out of chips”…and I was like okay so now I just have queso… and waited for any type of remedy to be made (like a refund for a item I didn’t even get) and all I got was “ya sorry”…….so you let your customers pay for items they don’t receive and then do nothing to fix it? Disgusting customer service.
Guthrie Maier: Don’t order online from this place! They are never open and you then need to contact Chipotle to get your card refunded.
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Mexican restaurant
4. Chipotle Mexican Grill - Billerica
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· 373 reviews
199 Boston Rd, Billerica, MA 01862
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Brandon Y: I adore Chipotle food. Burritos and tacos made in the Mexican style are plentiful there. The options are excellent and fresh. The servers do alter their portions. This restaurant offers online ordering for both takeout and seated dining. The dining room is generally well-kept. Additionally, there is a lot of parking at this plaza. Chipotle offers tasty, quick, and healthy meals.
Lalu Kurian: We were accidentally charged an item we didn't buy. When asked for a refund, the white lady with a green colored hair started swearing at us. Extremely rude.
Manish Shah: We have been a customer of north Billerica for 7 years. Lately service, service quality and quantity including ingredients are going down slowly and steadily.Last few occasions they have Been out of key ingredients for a veggie bowl.Yesterday they prepared an online order with just rice and beans. What a jokeI hope management is aware and take necessary actions. Seems like the employees and supvisors are helpless and trying to run a show without any support from corporateWe will drive to Burlington or Bedford locations.Vegetarian options: Most of the vegetables, Gus cans sour cream are out of stock most of the time
Casie Uhlman: horrible. easily the worst chipotle i have been to. they mess up AT LEAST one thing on every online order you place here and they also skimp on servings when you order through the app. when you go in they are constantly out of menu items and they do not start preparing more until their supply is completely out. i have spent too much time here waiting on menu items to be prepared and i have wasted too much money on takeout/delivery orders that are blatantly incorrect. go to chelmsford or burlington or literally anywhere else. this one sucks
Bartek Pociecha: This store continues to put their employees into positions where success and timely pick windows are impossible to achieve. Bottom tier stuff.
Kevin Riddle: Food is always fresh and people are friendy!Recommended dishes Soft Tacos, Burrito Bowls Dine in: Yes Outdoor seating: No Takeout: Yes Recommendation for vegetarians Somewhat recommend Parking space Somewhat difficult to find parking Parking options Free parking lot …More
Alexandra Bartel: never gets an order right. both today & a couple weeks ago I ordered the same thing & both times the order was missing the same ingredients. at least they're consistent.
Carlos Dasilva: my complaint is with the service that the manager gives you, always with an ugly face and if you ask how long it will take she responds angry and rude. The last time I was there, it was full and everyone there was waiting for more than 30 minutes and the manager didn't even care about the customers.
Mark Shaulov: Food: 4/5|Service: 5/5More
Michael Kradjian: Chips consistently way too salty. Stop salting the chips so much pls!
Michelle Aucoin: This location is absolutely and utterly disgusting. I picked up dinner here last night for my family. Drove home. Took 3 bites and noticed a dead grasshopper in my bowl. I drove back and asked to speak with the manager on duty and she literally laughed in my face and walked away from me. As a manager this was so unprofessional.
richccjr Cody: Service and food were terrible
Shivang Bhatnagar: Food: 5/5|Service: 5/5|Atmosphere: 5/5Recommended dishes Burrito BowlsMore
Joel Rojas: Terrible experience, sloppy service and the people with online orders literally waited over 30 mins. Really inappropriate behavior behind the counter, you could feel the tension between the employees. Someone was checking food Temps and not cleaning the prob well.
Sreekar Vibhav Matam: Horrible staff.I order online for a pickup. The app said that order is ready. I went to the counter and the lady said that pickup was 2 minutes ago and that I could wait in an extra rude manner. I was ready to wait but her attitude was super snarky. Food was cold and not made as per specs. Bad experience and I will stay the hell away from this place.
leka berisha: I visited the chipotle in billerica on 03/11/2023 at 9 pm and the employee, I think her name was cheries, Sharis? Pronounced (sha-riez) made the experience pleasant and is a very hard working employee.
Lori Femia: First of all, the fountain area was disgusting and it was only 12pm. There’s no need for that. Second of all, the sour cream was like liquid. Third, the lettuce was brown and gross. Fourth, there was no fajita veggies available. Fifth, my guacamole had a huge chunk of hard avocado, it basically took up the entire ‘side’ container!! I also bit into something hard and it was the stem of an avocado! I try to be understanding of of little things when they happen but this was just one disappointment after another, starting with trying to order online, then trying to call and not being able to speak to a human!! I’ve seen all the bad reviews but figured I’d give it another shot anyway. Definitely never again!! We wasted our money and had a very disappointing lunch.
Michaela Hardy: This experience wasn’t great. We decided on chipotle because of the new release of the steak veggie fajitas quesadilla from TikTok. When I got my order it had no veggie or vinaigrette which I explicitly ordered. Also my wife’s burrito was really terribly constructed and fell apart completely. This chipotle has disappointed us on 3 separate occasions.
James Stubbs Jr.: They have a ton of food contamination. I have a beef allergy and there were 5 pieces of steak in my sofritas burrito.Dietary restrictions: They have a ton of food contamination. I have a beef allergy and there were 5 pieces of steak in my sofritas burrito.
Christine M Poole: I use to eat here a lot but it's gone down hill. I went today to support the high school. Bowls were half full, burrito was messy and was missing my side of queso. They raised the prices and skimp on everything else.
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Mexican restaurant
5. Chipotle Mexican Grill - Methuen
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· 663 reviews
90 Pleasant Valley St Unit 244, Methuen, MA 01844
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Maria Escolastico: Aquí todo sabe sumamente rico..
Jake: This chipotle always sucks. The staff is terrible. This location runs at a quarter the efficiency of the North Andover store. Methuen can’t have anything nice!!
nickky j: This chipotle location has changed so much over the years, it’s honestly insane. Whoever is In charge of this chipotle location, why would you let your employees listen to bad bunny and other inappropriate songs while there are kids eating in there. And this is coming from someone who loved bad bunny but it was honestly so uncomfortable. It’s one thing to listen to this songs in your own time or at home and a complete different thing when it’s being played on loud speakers in a business. At least have the decency to look for songs that have the clean versions.
Ria Gupta: Fast service. Well stocked. I stopped going to Chipotle after repeated bad to worse experiences in the past. I was hesitating to go but was not disappointed. Lines were moving surprisingly quickly and everything was in stock! FinallyFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Alejandro Yaport: Worst service ever, I made my online order so I just go to pick it up but instead I had to wait like 30 minutes when I got there and the employees were disrespectful like they don’t care about giving good service to the customer at all. They were just making jokes and laughing.
Christopher Grosch: Great easy lunch always. New chicken is greatRecommended dishes Burrito Bowl …More
jill baillargeon: Every time I come to this location the line is out the door and all staff move like they have day. I’ve never seen anything like it! How does a group of people move so slow.Besides the pace, the whole kitchen is dirty, burritos left on the line without being cleaned. Something needs to be changed about this location. Took us 38 minutes to go through the line! Just insane. Please get more experienced people who work harder and at a faster pace.
Sean Lukassen: It was very clear employees didn't want to be there.Food: 3/5|Service: 2/5|Atmosphere: 3/5 …More
Theodore Barck: Great burrito bowlFood: 5/5|Service: 5/5|Atmosphere: 5/5Recommended dishes Burrito Bowl …More
ROBINSON TORO LEON: Un lugar ideal para darte el placer de comer algo rico y saludable.
Carmen Marín: Sirven bastante comida y super rica. Pero el salón siempre esta sucio deberían tener un empleado específico para mantener las mesas y el piso limpio.
Kiara Morel: Warning! Always double check your online order. I have ordered so many times from the app and rarely deviate from my order. I have had a few issues in the past where some items are either missing or done wrong, but this time I was faced with both. My tacos were soft instead of crunchy and I got the queso blanco, but no chips. I wasn’t expecting my order to be wrong, so I didn’t double check my order until I got home. There needs to be a system of checks and balances in place to ensure this sort of errors don’t happen.
Christopher Belanger: Food: 4/5|Service: 5/5|Atmosphere: 3/5More
Corey: Sometimes the food comes out cold
Mitch: A live bug (cockroach?) crawled out of my burrito bowl—picture attached. Drove back to the location with food and bug in hand to get a refund, but the manager was very rude and denied the possibility, claiming “we don’t have those here”. He refused to provide any help or refund, and I was turned away. He offered to remake the food—as if I’d want another cockroach burrito bowl given their very clear lack of health and safety protocol. I talked to a few customers afterwards that overheard, and they said they also would never be coming back to this location.
Francisco Urena: the food was sour because it was old
Briana Arlitt: The attitude you receive from the incompetent employee over the fact THEY forgot my side of guacamole. It’s not on my receipt but yet I see it clear as day. I don’t care call me a Karen I’m 6 months pregnant and I want my stuff when I want it.
Ron Tuell: Food was good and fresh. Chips were crispy and fresh.Food: 4/5|Service: 2/5|Atmosphere: 3/5Recommended dishes Parking space Plenty of parking Parking options Free parking lot …More
Netty: I'm giving this location a 5 star rating solely on food only. This particular location always has really fresh and perfectly prepared food. The service on the other hand is very poor. No one converses with you. It is very strange, they seem extremely unhappy. I'm as polite and friendly as can be and still no positive response back. I work in the service industry and we should 100 percent be interacting with the customers. At least one person in there should be keeping people updated on when they will be waited on. "We will be right over" is all anyone needs when you are standing there awkwardly for 5 or more minutes with many people working and not saying a word to you. I think this location needs employee pep talks or something before each shift. If you want great food come here but don't expect a smile.
Constantine Nifakos: Good overall experience.Food: 4/5|Service: 5/5|Atmosphere: 4/5Recommended dishes Burrito Bowl …More
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Mexican restaurant
6. Chipotle Mexican Grill - Haverhill
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· 274 reviews
89 Plaistow Rd, Haverhill, MA 01830
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Stephanie Parsons: This chipotle location is always dirty/messy, and our online order is always wrong.
Corbyn Campbell: If u want to be disappointed look no further
Kat M: Horrible customer service. I was asking for what I wanted on my burrito and I got eye rolls the whole time. I was ready to check out someone els came to check me out and said nothing and I paid , it said accepted and she just walked away so I grabbed my own food and walked out. Not one care at all in that place every time I go it’s always rude workers who make you feel like you’re an inconvenience to them when you go to order my bad your at work and you actually have to do something. Done going to this location.
Robert Frongillo: The worst chipotle I have ever been to food was terrible no trays or baskets for the food bathrooms were dirty no paper towels just a stack of napkins on the back of the toilet burrito was wrap terrible fell apart before I could eat it so it turned in to a bowl on the dirty table the chips were oily and chewy want you to know I never wrote a review before if I had a bad meal somewhere I would just take it but this place was extremely bad don’t want anyone else to waste there money there Saugus chipotle is alway amazing take the ride there
Katelyn Cochrane: hello was doordashing here arrived at 6 left at 6:45 with my order. i received horrible customer service and rude comments from workers. I observed horrible laziness in the kitchen including lack of gloves, hair nets, sanitation. Everything was everywhere. orders were unmarked and just placed not called out. And as a doordasher being late or tarty in anyway knocks points off of our scores and other customers. your messing with other people’s business and money as well. Appreciate you hearing me.
Abigail Brice: Ordered my food at 5:14, the website said it would be ready by 5:30. I got my food at 6:33 and had to ask them three times about my order, people who had their orders promised by 6 were getting their food before me. When I got my order it was incorrect too. I feel really bad they are understaffed but they shouldn’t be accepting orders and promising that they are ready at a certain time.
Ted Christie: Honestly crazy it is as slow as it is.
AKQJT Royal: This place makes taco bell look like 5 star dining
Mary Grabert: This place is the absolute worst! 4 different days & 4+ problems. Nothing is ever ready. Frequently out of guacamole.Manager was rude and argued with me. The place is almost empty.20+ minutes for 2 burritos and 2 drinks!!!****Avoid thus place*****
Holly perreault (Awesome14626): I literally wish I could give them negative stars because I ordered at 1pm for pick up for lunch. My coworker went and picked it up for us. He got there and it wasn't ready yet so he waited. He contacted us and said that there was only 3 employees working, which I understand if you are understaffed. But he waited over an hour and they told him they were still preparing food from 12:30pm. 2 out of the 3 employees left the store and said that they were done making orders. He waited over an hour just to leave with no food, I'm trying to get a refund because its not cheap and they are being very difficult. I'm never going back to this location and I don't think ill ever get Chipolte again after this.
Naliya artis: Litterally the worst, 1 person working she was super slow. Everyone's yelling at this lady. And one person came only because she saw a line
Michael: This location is run so badly. I ordered online a burrito and got a bowl. This is the third time. I go in person and they have no meats ready at 4:30 and an employee that admits to not being trained on how to make a burrito but is one of only 3 people working. Line of 3 people took half an hour. It's a complete clown show.
Elena Reed: was there today and ordered my order for 8:30, i ended up leaving without my order at 9:30 because they ended up having nothing to even put in my burrito, it was so short staffed and the place looked like a disaster
Johnathan Gardella: went in person to order and was told to order online. placed order at 7:40 the pickup was for 7:50 but it was not ready until 9:15. the drink fountain was broken and sprayed on the employee. this not the first or tenth time they have been short staffed but continued to take orders and started running out of food. what an absolute SHT Show.
louise jones: Avoid like the plague. I would summarize my experience as incompetence with attitude. There was one employee who was nice and seemed to be the only one working hard to keep things running, but the rest were either extremely poorly trained or just actively trying to provide poor customer service. I would imagine this is a management issue.
Robert Close: It's amazing how poorly this location is run compared to other stores. They have been out of core ingredients all three times I've been. Last time it was guacamole and corn, and they ran out of white rice during my order so I only got a tiny scoop. And they were incapable of making change?!? I was starving or I'd have just walked out and rejected my order; my food was so tiny and unsatisfying, I ended up throwing most of it out once my stomach stopped growling.Vegetarian options: In theory, they have guacamole and sofritas. Last time there was no guacamole at all, and they didn't have the plant-based chorizo when it was available everywhere else.
Rob Farrell: Worst chipotle I’ve ever been to by far. I asked for double chicken she gave me one scoop, I asked for lettuce she literally gave me 5 pieces of lettuce. Horrible experience. The franchise board memebers should shut this place down as it gives a horrible experience.
Ryannn Cram: Food: 3/5|Service: 5/5|Atmosphere: 3/5Recommended dishes Burrito Parking space Plenty of parking Parking options Free parking lotMore
Jim Krotz: Food: 3/5|Service: 2/5|Atmosphere: 2/5More
Pinetop Guide: Great staff and service. Takeout order was done well. Order looked like someone cared about what they were doing.Food: 5/5|Service: 5/5|Atmosphere: 3/5 …More
Allen Mooneyhan Jr: They didn't have steak for the 2nd day in a row and they're workers are very rude
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Mexican restaurant
7. Chipotle Mexican Grill - Lynnfield
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· 50 reviews
425 Market St, Lynnfield, MA 01940
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Brian Heney: Cleanest Chipotle around, and that is saying something as many of our local Chipotle's are pretty dirty! This one is worth the extra drive time...Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Shane: 4/23, 3pm.Absolutely terrible service! Waited for 20 mins on an online order with plenty of workers mostly doing nothing.. The restaurant was disgusting! I actually saw a mouse scurrying past my foot. Not a good look for Market Street. The manager at this store should be ashamed!
D S: More than once, I picked up my order and it looks like they played football with my tacos again! There were only 2 people eating, and only 3 orders on the pickup shelf, so it's not like they were hustling to fill orders. Once is an anomaly. Twice is a pattern of behavior.Food: 4/5|Service: 1/5|Atmosphere: 1/5Dietary restrictions accommodated None of the above …More
Stephen Perry: NEVER GO TO THIS LOCATION! The worst Chipotle experience I've ever had...Put in a $200 order using the online system for pickup as part of a work event. Arrive at time indicated on the order and the store closed. I could see employees walking around inside, so I knocked on the door. Eventually, an employee came to the door and said they weren't opening because their soda machine was down! I asked if there was anyone else I could speak to about my order and I was told no. A few minutes later, another employee came to the door (as several people were now outside waiting to pickup online orders) and she told everyone the store wouldn't be opening until 2pm, all online orders were therefore canceled, and we would have to request a refund online. This is the worst customer service I've ever received. After that, it took me almost 2 days do get a refund on my order. Chipotle doesn't have a customer service number you can call...everything is through an AI chat app on their website.
Hannah Lang: Food: 5/5|Service: 4/5|Atmosphere: 5/5More
617 Vibes: Food great, service fantastic they got jokes and good attitudes, I recommend you to take me there on a date 😘
Chaitanya Alve: At Chipotle, you can make some of the best Mexican bowl by mixing and matching the choices they offer. The only thing I hate about Chipotle is once they run out of sour cream and guacamole, they never bring in a new batch after 7 in the evening.Food: 5/5|Service: 3/5|Atmosphere: 3/5 …More
madison maynard: I don’t typically write reviews seeing everyone has bad days. But if I could give this location negative stars I would. Everytime I order my order is messed up. There has never been a time where it was correct. Most of the employees are very rude and unprofessional. One time I was waiting 30 minutes for my order which was my whole break. Half of the staff was sitting in the corner behind the counter drinking white claws while there were 25 people waiting for their food. I thought I would give it another shot today and my steak is raw. Never ever again. Would not recommend to anyone.
Rachel Bainbridge: Not even 8:30 and they close at 10 and they were out of every protein except sofritas and a little pork.Atmosphere: 1/5 …More
Silvia Elena: Shockingly rude employees, also very dirty.How has nothing been done to fix the multitude of complaints and issues at this location? Chipotle?
chris johansen: It is what it isFood: 3/5|Service: 3/5|Atmosphere: 3/5 …More
Jimmy Theriault: Ran out of chicken, cheese, sour cream at 2pm. I am very disappointed as I always get double cheese in my burritos. I hope this never happens to me again because I love chipotle.
Katie Cajuda: Trash, always closes by 8pm but accepts orders until 10pm
Ryan: I always love chipotle but this location sucks!! I’ve visited many times and they never make it right. I know people who have worked there, and they’ve said that the owner doesn’t have any of the employees trained on how to make the food properly
doug sannino: The store closed two hours early with no warning but still let’s you place an online order, so I drove there for absolutely no reason. It took forever to make sure my order was cancelled as well. Definitely the last time I go to chipotle
Jacob slaney: BY FAR the worst Chipotle in the area and they might be in contention for the worst in the country. I understand the restaurant industry can be stressful and a lot to keep up with but this is a chain that’s built to be quick and reliable. There is no reason a restaurant should close at 6 because they’re “short staffed” I waited in line for 5 mins only to be told there closed, the workers are clearly lack a dasacle. They frequently close early and open late. I work in the area and I just want a quick burrito.I hate to be the kind of person to write a review bad mouthing hard working people. But the management and employees at this location are anything but hard working. It’s a disgrace really. The place is disgusting whenever they are open too. Go to Qdoba
Monet LoPilato: teddy and ray are THE BEST! they are very positive assets to the chipotle team.
Evelyn Martinez: Dirty, rude employeesÉdit 11/13, getting better. Today it was fast and the restaurant looked very clean.
lolkowalski: If I could give it 0 stars I would. They are closing early at random times every single day.
Adventures & My Audi: Arrived @ 8:14 doors were closed.Hours are listed to be closed @ 10pm.Employees saw me try to open doors and laughed they continued to horse around and looked like they were throwing food at each other.It would have been nice to have a sign on a door and or an employee come out and say they weren’t taking any in house orders.
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Mexican restaurant
8. Chipotle Mexican Grill - Ward 8
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· 592 reviews
225 Daniel Webster Hwy, Nashua, NH 03060
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ramon tejada: Food: 4/5|Service: 4/5|Atmosphere: 4/5More
Brandon Y: I adore Chipotle food. Burritos and tacos made in the Mexican style are plentiful there. The options are excellent and fresh. The servers do alter their portions. This restaurant offers online ordering for both takeout and seated dining. The dining room is generally well-kept. Additionally, there is a lot of parking at this plaza. Chipotle offers tasty, quick, and healthy meals.One thing I found is that this Chipotle serves you less in a bowl than any other Chipotle.
Caitlin Scire: Don’t usually take time to review places but tonight I went into chipotle after a workout, and I was beyond frustrated. The staff was absolutely miserable and rude and did not listen to simple requests, I understand having a hard day but these workers literally treat customers like dirt. Your job isn’t that hard and you’re making above minimum wage - at least fake it. I asked for light beans and steak, and there was about 6 pieces of over cooked steak. I said just a tablespoon worth of sour cream and as u can see it’s a puddle. Absolutely disgusting and I will never go to chipotle again.
A L: Vegetarian options: Several vegetarian options
Frank Gifritta: I don't eat it thank God but my 17 year old likes it 🤮🤮🤮🤮Food: 1/5|Service: 1/5|Atmosphere: 1/5 …More
Renee Keough: Food: 5/5|Service: 5/5|Atmosphere: 4/5More
Douglas Antunes: Great food , the staff looked miserable, no one was being greeted. Workers on the Sunday shift looked like they were very unpleasant and extremely slow. All the tables were very dirty and the trash was over flowing. I don’t know if the manager was working, but if so the small details make a huge difference for us consumers.
Paulo Pereira: This place is a mess . Serving station , kitchen and restaurant looks disgusting. Someone should report this place to the town or the board of health . 🤮
Jackson Arias: Got food stolen
Jennifer Schelly: Standard Chipotle experience. Choose your own burrito/bowl/taco fillings. Music is a bit too loud.Food: 4/5|Service: 4/5|Atmosphere: 3/5 …More
Geoff Ling: Hard to find a clean tableFood: 5/5|Service: 4/5|Atmosphere: 3/5 …More
Reginald Hogdong: I don’t like leaving negative reviews, but I had a harrowing experience at this Chipotle.Ordered via app. I got a burrito, wife got a salad, and we got chips as well. Indulgent, I know.The tortilla on my burrito was stale. How could this be possible? They go through a hundred tortillas a day, I told myself, how could they even be out long enough to get stale? But there was no denying the flaky and hard tortilla that wrapped up my totally anemic burrito. You may think of a Chipotle burrito as on the verge of bursting, but this thing looked totally deflated and tasted like buns. I didn’t take a pic but I should’ve. It was pathetic.My wife’s “salad” can only be described via picture. I have no idea how anyone thought this was appropriate to send out. I couldn’t help but laugh when she opened the tin.The chips were stale and chewy. Again, how could this even be possible? Our small cup of guacamole was mostly filled with a huge chuck of a avocado skin. At this point it was becoming farcical. I went back to the location so the wife could actually have dinner. I don’t think I have ever asked to speak to a manager, but that’s exactly what I did. The manager was very kind and remade the salad properly, but as she did so I noticed how filthy the working area was. Food all over the floors, workers walking around on the food, and messy counters looked like they hadn’t been wiped down in hours. Neither was the manager working on the line. With employees, mostly kids, messing up this bad, as a manager you need to be right there working next to them until they are ready to work on their own.We already didn’t go to Chipotle very often, but now my wife is totally done with the brand. Personally I might hit a Chipotle again in the future but I will legitimately never eat from this location again.
qandeel sial: The workers are not paying attention when it comes to preparing food. I did mobile pick-up and I asked for Sofritas (plant based protein) in a bowl. They gave me CHICKEN, which I cannot eat. I did not open the box until I got home and it was a 20 min drive. I wasted the time I took to go and pick up my order. Safe to say I am not coming to this chipotle again.Vegetarian options: Make sure to check your food if you're actually getting what you asked for. I asked for Sofritas and got chicken
Catarina Rodriguez: Food: 5/5|Atmosphere: 5/5More
P Singh: Recommended dishes TacosMore
matthew pitsios: I keep hoping they'll improve, but they dont.. and nobody is in a hurry there let me tell you. Most days its 8 people behind the counter.. a line out the door.. and basically those 8 employees can barely can manage at best one customer at a time. From start to finish is a train wreck Most days.. I've stood there 30 plus minutes before with maybe 5 or 6 customers ahead of me while a fully staffed restaurant processes 1 order at a time and as slow as humanly possible.. Disgraceful...
Irene Beal-caillouette: Did not go
Zach Pinzone: Are you kidding me with this place. I ordered on door dash and this is what they gave me!?!? Charged me $14.....what a joke. Don't step foot in that place. Will never go back after that. We placed 4 orders for our work and they are all wrong.
E Mro: Dirty place. Tables are almost all not cleaned up. The counter dirty - glass not cleaned. People barely friendly. This place looks like it's been given up, and nobody cares about the customers.I won't return.
Jacob Broady: hire some more staff come on, theres 2 guys working on 30+ peoples food + doordash
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Mexican restaurant
9. Chipotle Mexican Grill - Bedford
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· 462 reviews
301 Great Rd, Bedford, MA 01730
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Little Gene: Overall for a fast food restaurant it's good. Food taste was good.Food: 4/5|Service: 4/5|Atmosphere: 3/5Recommended dishes Guacamole, Burrito Bowl and Tacos Parking space Plenty of parking Parking options Free parking lot …More
Christopher Beyer: Al pastor chicken? Gave it a try. It's ok. I like other offerings better. Still tasty.Parking: I parked my car.
Em: they messed up my order and gave me someone else’s DO BETTER
Nathan W: Food: 5/5|Service: 5/5|Atmosphere: 5/5Recommended dishes BowlMore
Carmen Aguiar: Food: 4/5|Service: 3/5|Atmosphere: 3/5Recommended dishes Bowl Parking space Plenty of parking Parking options Free parking lotMore
Richard P: I go here to give myself a treat. I really enjoy the food and the people here recognize me as a regular.Food: 5/5|Service: 5/5|Atmosphere: 5/5Recommended dishes Salad, Bowl …More
dc: I work down the street so this is the closest chipotle for lunch. Haven’t come here for a year because the service was so bad. Decided to come here for lunch today.Wrong move.Cashier told me I owed extra money after I’d already paid. Showed her the charge on my credit card and she treated me like a child, insisting I was wrong. Another employee came over and talked to the cashier like a dog. Kept me up front for 5 minutes while they figured out my mess and told me I couldn’t leave because I hadn’t paid.Once they figured out their mistake, I asked for a cup of tap water. Was told I could not have it, however many other customers in the store were allowed to get it.This is just one negative experience out of the many since I started coming here 3 years ago. This place is a mad house
brian dawson: Ordered bowl and was denied a water cup? How do you not provide water cups to paying customers and then charge me almost $3 for a bottle of water??
Samuel Randle: Really nice people and great service
HaniK: Recommended dishes BowlMore
Nicole Handley: Terrible customer service, workers seemed to be inconvenienced when asked for anything. This location didn’t allow us to place our order in store, we were told only online orders for the items we wanted. And on top of that this location was “all out” of common items we couldn’t select. Overall a terrible experience, wouldn’t recommend.
Jin Song: Kitchen and food stations could be cleaner but the food was excellent.Food: 5/5|Service: 5/5|Atmosphere: 4/5 …More
Ssesanga Yas: Food: 5/5|Service: 5/5|Atmosphere: 5/5Recommended dishes Guacamole, Burrito Bowl and TacosMore
Marci “Indie” Godfrey: Food: 4/5|Service: 5/5|Atmosphere: 5/5More
Rachel Zhao: Food was good but the guy who made my orders was very impatient and in a bad mood. Dude was in such a hurry to get my bowl done he was throwing ingredients all over the place and cross contaminating
Caitlyn Powers: I’m vegetarian and found chicken chunks in every single thing I ordered from here. From my sofrita bowl to my queso dip. They fling the meats into everything and it’s disgusting. Didn’t give me a refund either.
Brandon C: Food: 3/5|Service: 1/5|Atmosphere: 1/5More
Bladimir Agurcia: Very unpleasant experience with the manager “Tara” I believe her name was. Screamed at me to “GET OUT” of her store on-front of the whole staff and customers all while I was wearing my military uniform, very very embarrassing. Refused to have me pay for ny food and threw it in the trash, all because I asked if I could roll-up my own burrito since they do more of a “BALLrrito” when they roll it. Who else can I speak to about this experience? Manager (Tera) refused to give me any other information as to who was in charge since she was the manager on shift herself. Thank you, again very very embarrassing, I need to speak to someone about else about this.
Chris Cashen: The Bedford location is great, with delicious, fresh meals and excellent customer service. This establishment has been visited twice, and I cannot wait to return to put a catering order for Barbacoa and Sofritas...plus extra guacamole! PS. Their address is 301 Great Rd, not 343 for those of you using GPS to get there.
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Fast food restaurant
10. Taco Bell - Lowell
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· 739 reviews
1720 Middlesex St, Lowell, MA 01851, United States
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Lisa Sacchetti: Can't go inside. Long wait in drive up and my order was wrong.Food: 3/5|Service: 1/5 …More
Pablo Aquino: Good food
Pyramid Tank: The staff that communicates with you through drive-thru is horrific very rude and pushy.Food: 5/5|Service: 1/5|Atmosphere: 1/5 …More
Tamika: Food: 5/5|Service: 5/5|Atmosphere: 4/5Recommended dishes Crunchy TacoMore
Chris Davenport: It's 2023 and their dinning room is still closed. They accept online orders for KFC, but not taco bell locking you out of all online exclusive menu items. Can't see full menu until you're at the speaker box in the drive thru. Line is long, out onto the street during peak times. If the drive thru makes an error (frequent) you have to wait through the entire line again.
Steven Elliott: It was just ok nothing great and nothing horribleFood: 3/5|Service: 3/5|Atmosphere: 3/5 …More
Marc Cresta: The line was a mile long.. was ridiculous.. and when I get up to the window I had to wait another 10 minutes just for them to say did you get a taco with that crunchwrap.. I said, it's the combo I believe it came of the dock of yes and a drink.. then I said can you do me a favor and throw hot sauce and with that order.. yes they said.. well needless to say.. I got home I had no hot sauce.. which is probably one of my favorite things about Taco Bell is they got delicious sauces.. it was a lot of aggravation and nobody knew what they were doing.. just a bunch of young kids watching over your own kids is what it look like when I looked through the window.. hopefully they get their act together..Parking: The only parking they had closed by was four people picking up in a hurry.. everything else was weighing back which made no sense cuz you had to run to A-line and cars at the drive-thru.. the parking is ridiculous there
David Sthilaire: Recommended dishes Soft TacoMore
Mark Sarmento: Food is always good. Only problem I have here has nothing to do with food. Call your corporate off and have your PARKING LOT REPAVED! The potholes are CRAZY! Other than that they are always busy which is a good thing! Ps KFC is in the same building so best of both worlds.Food: 4/5|Service: 4/5 …More
Samantha Espinola: Food: 3/5|Service: 5/5|Atmosphere: 3/5More
Melissa Guillemette: Food: 3/5|Service: 2/5|Atmosphere: 1/5More
Christina Yench: Regularly consistent.
Debra M.: Food: 4/5|Service: 4/5|Atmosphere: 2/5More
The Joel: As far as the food, it's exactly what you expect. Service and speed have always been stellar when i stop by this location. Parking and drive-through definitely need updating.Food: 3/5|Service: 5/5|Atmosphere: 3/5 …More
Kingston Kayson: Its good place to but it's only kfc and taco bell in lowellFood: 4/5|Service: 4/5|Atmosphere: 4/5 …More
Sidni Erwin: Food: 4/5|Service: 5/5|Atmosphere: 4/5Recommended dishes Chicken Quesadilla, TacoMore
John Fredy Zulúaga: Food: 2/5|Service: 2/5|Atmosphere: 2/5More
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Mexican restaurant
11. Chipotle Mexican Grill - North Andover
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· 643 reviews
93 Turnpike St, North Andover, MA 01845
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Mexican restaurant
12. Chipotle Mexican Grill - Ward 2
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· 840 reviews
356 Amherst St, Nashua, NH 03063
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Mexican restaurant
13. Chipotle Mexican Grill - Burlington
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· 381 reviews
110 Burlington Mall Road, Burlington, MA 01803
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Mexican restaurant
14. Chipotle Mexican Grill - Salem
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· 245 reviews
12 S Village Dr #480, Salem, NH 03079
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Mexican restaurant
15. Chipotle Mexican Grill - Saugus
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· 744 reviews
444 Broadway Unit E, Saugus, MA 01906
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Mexican restaurant
16. Chipotle Mexican Grill - Woburn
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· 1015 reviews
112 Commerce Way, Woburn, MA 01801
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Mexican restaurant
17. El Jefe Taco Bar - Lowell
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· 385 reviews
203 Cabot St, Lowell, MA 01854
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Fast food restaurant
18. Subway - Lowell
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· 145 reviews
424 Chelmsford St, Lowell, MA 01851
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Taco restaurant
19. Tacos Lupita - Lowell - Lowell
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· 472 reviews
124 University Ave, Lowell, MA 01854
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Mexican restaurant
20. Chipotle Mexican Grill - Beverly
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· 464 reviews
55 Dodge St, Beverly, MA 01915
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