Best Cvs Worcester Near Me

Mike O'Risal: Consistently terrible and frequently rude service. The pharmacy line takes FOREVER, both drive-thru and in store. Be prepared to wait and maybe get snapped at by a cashier. Very possibly the worst CVS in Worcester.

Mohammad Surur: Worst customer service at CVS. Staff is really rude and irresponsible. I dropped off at package since they had an access point and they ended up losing my package and told me to figure it out. Have never seen a worse cvs in my life, please stay away if you are using this location for a UPS access point, it will save you lots of trouble.

Julie S: There is one pharmacy tech here who is the rudest person I have ever dealt with. I’m on a med that has seen severe shortages so I have to call once a month to figure out whether it’s in stock. She refuses to give any info, hangs up on you, will put you on hold without telling you first…she’s awful to deal with and is the reason we’re going to take all of our scripts to Osco. I dread my monthly interactions with her.

Megan Wilmot: The store itself is fine. The pharmacy sucks!! I really recommend going else where to get your medication

Maria Gardner: On 12/23/22 at 7:30pm I went to 44 W Boylston st in Worcester to return 2 items that I had purchased on another CVS store. Robert the cashier, said he could not return because I hadn’t bought at his store. I showed him my receipts and that I paid with my debit card. He repeated very rude again: “I can not return anything! You have to go back to the store where you bought!” On top of that he called a tall lady manager and she was also very rude. They have the worst customer service ever!!!

Bill Coyle: Horrible pharmacy, I only use it as it is within walking distance to my house. If you want to talk to someone in the pharmacy then plan on spending at least 20 mins on hold. Their app sucks, you can't even navigate it or get your RX's delivered through it even though I pay extra every month for Carepass. Most staff is indifferent and whenever I go, it doesn't matter the day or time of day, there is always a huge line and only one register open. They don't open a 2nd one unless there's at least 1/2 dozen people in line. I don't waste my time with the drive thru, it is completely useless.

Tina Gaffney: I had the pleasure of being assisted by Saul- the manager at 44 West Boylston Street, Worcester. This manager should have been promoted to Regional Manager by now! Saul is: attentive, is QUITE deft at assisting the customers if there is a question or if the need arises! He is conscientious, always willing to keep CVS running like a well-oiled machine!!!! Well Done,Saul-Well Done!!

Amie Rocha: Miserable place miserable people.

Andrew Wells: Prescription was sent in on Tuesday . I walking in Thursday to a “it will be 30min”.So you did not even start to work on till I walked in.Edit: I had to go back 3 weeks later, with a call ahead to see if they were finished. The first was out and the second had to wait 20min, so they had not started.

Maria Narvaes LaRose: The employee at the pick up medication section it was a bit rude; but otherwise the cashier Francesca it was an adorable, she was in the front.

Monica Wills: Horrible customer service rude and unfriendly. I seem to always have a problem with this CVS. The store never has what you are looking for of they tell you the one you picked is not part of the sale. However if you go to another CVS it's on sale. This store has BIG PROBLEMS.

Sean Wilmot: The female pharmacist is a very lazy person. It was 20 minutes before closing and the med was called in at 530pm. It was for my wife who was suffering with bad headaches. The pharmacist refused to fill it and said when she gets to it she gets to it. She is rude and feels very entitled. We now go to shaws were it's delightful and not have to deal with the pharmacist. Even the security guard asked her politely if she could fill it and she said no... I am done for the night this place is a joke with hateful workers

Anastasia Bonney: I think you can improve upon customer relations.

Marc Moran: If I could give less than one star I would. Disorganized and staffed by some of the rudest people I have ever encountered. You may or may not have your prescription filled and it might have the address of a random person two states away from me on the label instead of my address.

Thomas Conroy (TC3): Same as most CVS stores

ndjaja nakmanak: Can’t give a zero so i have to give a one star. Had a vaccine appointment and have been waiting for 45 minutes with no one at the vaccine booth. Do not make appointments for the vaccine at this CVS.

Talita Fonseca: Worst CVS, rude employees both on front end and pharmacy.

Michael: Store #299 44 west boylston st Worcester MA has the rudest pharmisist. After receiving a text message @ 12:42 pm today I drove 20 mi uses to pick it up only to be told it would now be 2 hours.When I said I would wait the female pharmisist told 2 employees "do not expedite his prescription" now she takes time out of being "busy" to glance at me with the most judging looks possible. She is on some power trip that goes beyond anything I have experienced here.

Katrina Freitas: Your supervisors and manager are very professional and proactive. Give them raises/promotions. However your self-serve checkout process is defective and it needs to be improved asap. It took me 30 minutes from 12:50pm to 1:20pm to process my transaction successfully. I would have rather just have a person ring up my transaction instead. That kiosk is PAINFUL.

Aaron Richman: Always have a great selection of whatever I'm looking for.

No: I had went to this pharmacy to pick up an important prescription. The brown haired short lady at the counter informed me that the prescription was not yet ready and that I would need to wait until 1:30 to pick it up. I come back to the counter at 1:30 just to be rudely told by the same lady that it’s her lunch break now and the pharmacy will be completely closed for some time (she didn’t bother to specify how long). Another kinder blonde lady with glasses brought my prescription over to her for her to check me out. She gave my boyfriend a rude look and told me that I needed an ID. I didn’t have one on me so I turned to my boyfriend to ask him to use his to pick mine up and get it figured out. Before I could even ask she slammed the metal barrier in my face and stormed off. I broke down crying because we live an hour away and cannot afford an uber to come back and she didn’t give us an option to move the prescription to a different cvs. This brown haired short lady was extremely disrespectful and completely unhelpful. The fact that they all have one lunch break is ridiculous. (At least post us or tell us how long it will be!)

Brendan Miller: Pharmacy is always slow and has messed up prescriptions many a times. I’m going to stop using this CVS

Sofia Buccheri: this place is horrendous and the workers are completely disrespectful and have no manners towards other human beings. I will be changing where to pick up my medicine from now on.

Woodie WoodPecker: I am making a formal complaint to the Pharmacist board about very hostile behavior by a Pharmacist ( very unprofessional guy ) tall white guy who all of a sudden came out of his desk and came right up to my face/chest and yelled at me that 'I am the only pharmacist working tonite ' This was after he put us on hold to check the vaccines despite our confirmed appointment and instead of finishing his job with us he kept on talking to the next customers . He is going to hear from his pharmacy board soon about this misconduct- also reported him to Worcester police station

Toph: Waiting on the phone waiting for pharmacy to pick up because I had concerns about my prescription I was waiting about 20 minutes before I said enough is enough and called Walgreens Walgreens front desk answered within a minute and next thing you know I’m transferred and talking to a pharmacist all with 5 mins or less, I like this cvs but the fact they never answer is unprofessional, don’t waste your time calling this place you’ll have a better chance with another pharmacy

philip nguyen: Was on hold for 21 minutes. Not even a “please hold”. Must be absolute chaos in there at 8:12 pm on a Tuesday.

Vuong Diep: I called this cvs pharmacy to inquire about my medication status. They told me it would be ready in 1 hour. I showed up to the store 2 hours later after I got out of work and it was still not ready. I had to sit there and wait for another hour. Avoid getting your medication here if you can!

Ricky Perez: Nobody ever answers the phone always 35-45 min phone wait . Grafton st is the worst

Glado: This the worst cvs i ever used, i moved from 500 grafton st worcester ma cvs to here bescause i live near park ave, nor didn't i know this place is a night mare,the calls are never been answered i have been calling waiting for more than 30 min for the call to be answered ,after calling 7 different times in different days no call was ever picked, one day i went to pick my meds at around 11.30 pm driving through and the lady at the window asked me to wait at the parking so she can call the nearest cvs to go pick the meds from there because they did not have them ,she was to call me back in a few for a go ahead ,so i packed my car and waited for 30 min ,no call came in i decieded to call them ,the phone rang another 20 min nobody picked, i walk inside the store to check what is happening , when i was expressing myself to let them know that not right the lady started to yell at me that they are busy , i asked her seriousily ?did you forget that you told me to wait outside and you gonna be calling me back in a few for confarmation? she was so rude and i end up going home by 12:30am without meds so yesterday i missed the dose, today i have been calling to followup to know if they got them so i can go pick when i close the work, i have been at work since early morning and its along shift , i have called this store waiting for hours and no one is picking , so as per now i might miss the dose in the second time , tomorrow i have to call my doctor again to send my meds back to where i came from its rather i drive far good care and respect.

Marci Landis: Never can get through to the pharmacy on the phone.

A H: I just had the worst experience at this location tonight and I will never shop in cvs ever again. I was ready to check out my items and out of no where a so called security staff who dressesed up unprofessionaly acused me of stealing flowers and he acted as he was sure that he saw me with a flower, then when he noticed that was another guy who was walking out towred the exit of the stor and was holding a flower, the security staff did not even bother to apologize to me for the mistake , and when I expressed my concerns with the cvs clerk that I was profiled by the security staff, the clerk respond was "this is the most stupid thing i ever heard "and added if l do not like it here go shop at Walgreens. I was confused and shocked on how they treated me unfairly and it seem that they dont care because they never held accountable.

Rachel Briggs: This cvs is always well stocked and clean. They also have friendly, helpful staff.

Anabel Rodriguez: I wish to express the courtesy and support response from all pharmacy staff members that has been there for me throughout my husband’s Rx needs everyone has been accommodating and serviceable towards our needs thanks to all of you at the 400 park Ave pharmacy great job and fabulous service always. Thanks so much for your promptness and attention towards our needs. C u soon again

Tiana Jimenez: This cvs is so bad the manager is very poor mannered and nothing gets done in the morning. I feel better walking in at night where I feel safe to see a serious security guard and two employees who always helps me find what I need . So sad to see how I don’t feel comfortable getting my meds there on day light. So thank you night crews for your help and making me feel safe.

Scott Davis: The store is a dump. With high prices too boot.

Robert Kirby: If I could give this place a -5 I would. The ugly miserable lady working the window today shut the window while I was waiting in line for 6 minutes and told me she was closed for lunch. Rudest thing that’s happened to me in a while. Shut the window right on my face and hung the phone up. GO ELSE WHERE I WILL BE CALLING CORPORATE YOU WILL ANSWER FOR THIS. GO ELSEWHERE.

Nicole LeBlanc: Walked around for 20 minutes to find what I needed. I don’t care if no one asks if I need help finding something. I’ll browse while I find it myself. Get to the counter and there’s four people waiting in line. Of corse I’m gonna do self check out I’m young. All of a sudden there’s an extra worker whose name is probably Becky standing two feet behind me over my shoulder watching me scan every item. I have never had anyone do that anywhere let alone another cvs. So aggressive when there are plenty of other people that needed your help

MR INK: I really don’t see how they answer the phone after making me wait 39mins to then leave me off of hold still waiting to be helped for another 30 minutes. This is not ok! This cvs is awful. I heard peoples personal info waiting to be helped!

Laura Adkins Aucoin: The automated system is one of thee worse. Staff are rude. Place went from pretty decent. To straight up rude. Call all day. No one ever picks up. Got screenshots of call duration over hour wait. Multiple calls. Corporate might want to seriously try contacting themselves. Thru customer number. See how long their duration is so glad questions regarding life saving medicine can wait til they decide to answer. Seriously totally unprofessional

Holly Longbottom: Their great on the most part,also depends who is helping you. Now calling with a question is a nightmare, I am currently on hold for 25 minutes! This certainly hasnt been the 1st time I've been on hold this long. I hate calling,but I'm not walking over to the store to find out it's to early.

Lisa K: Horrible experience. The employee, who is a black lady, is horribly rude and arrogant. I received a text that they received my prescription around three o'clock. I went there around 5:30 on my way home after my work. The black girl act like I owe her thousand dollars and told me that the prescription is not ready and I need to wait one hour (it is already more than two hours). I was just asking for a prescription and indeed was not too early to pick it up. She doesn't need to show me that bad face and try to kick me out of the store. The ridiculous thing is that right after I walk out of the store and get on my car, I received another text saying that my prescription is ready. I need to get in line again to pick it up, which means another half hour waiting line.

Yvonne Melendez: Absolutely poor customer service, especially the pharmacy. No one comes to the window. They told talk to you over an intercom with no person in front of you then she’s completely rude. Speak to the manager of the pharmacy and she just completely patronizing as if this behavior is acceptable. Can’t wait to move locations.

Roger Rabbit: Only giving a 1 star because there is no lesser. Since I was forced to go to this cvs due to closures there is no help with my prescriptions that I need. Just tons of attitude from staff. I will be trying Walgreens

Adam Benjamin: You have a fraudulent cashier at this location who bragged about being employee of the region/month. He was using “coupons” he shouldn't have during my checkout. I was confused, but thought his suspicious behavior was an act of kindness. Turns out, 15 months later I spot a $5 "CVS CarePass" charge that's been reoccurring every month and started at this CVS location. No wonder he’s been such a valued employee of CVS!

Carola Roman: Everytime I come here there is a problem in the Rx Department. I came to pick up my husband's prescriptions. He received a text message saying he had 4 medications to pick up. They only gave him 3 and said there are no more prescriptions for him. We show them the text that says 4, and as soon as they try to check the computer the system goes down and they close for lunch in 2 minutes, so I have to come back later. This is not an isolated incident. Employee was not rude, just having an issue EVERYTIME is not acceptable.

Vickie Borey: Plumley Village

Tracy Nguyen: I've never in my life had such a nightmare of experience with a pharmacy at CVS. The Head pharmacist was in over her head authoritative and said she will refuse my service all because I told her to lower her voice and to stop giving me an attitude, because she was and that's not how you treat a patient. I will NEVER go here again and will be calling the corporate office to file a formal complaint.

tyler wills: Both me & my younger brother just got our Covid-19 Booster literally under an hour ago, the nice young men you who administered the shot was very kind and quick and attractive . We came like 20 minutes earlier than the actual time . My appointment time was at 7:30 pm & my younger brother was 8 pm we arrived at C.V.S. at 7:11 P.M. & browsed around for just a few minutes, out at 20 of 8 pm( " 7:40 am"), super fast and quick. We saved him like 20 plus minutes. No complaints 👌!

Katie Mccarthy: No one will pick up the phone. On hold for 40 minutes each day trying to ask why my prescription is on hold.

evee Mendez: Not sure why it’s necessary to keep someone on hold for 2 hours. I get that it’s been busy lately but leaving someone on hold for that long.

Christine Levia: For 3 days in a row I have been on hold for over 30 minutes, finally hanging up. At the moment I am on hold for 37 minutes. Are you telling me in almost 40 minutes no one can answer the phone? This is royaly screwed up!!!!!

Annie Lamb: To someone named WandaCVS kept calling me saying your prescription is ready but I don’t know you. 😅 I finally was able to get a representative to take my number off your profile so hopefully now you’ll get the pharmacy calls.The voicemails/automated phone calls never revealed any personal information other than your first name, no other info was shared. I don’t know if you’d be worried about that, so I hope this message puts you at ease.(I tried leaving a message for you when you go to pick up your prescription but the tech wouldn’t help, (probably some sort of patient confidentiality law) so I hope you see this! 🤞🏻🤞🏻🤞🏻

Timothy Goodrich: Always helpful and friendly to all their customers. Thank you 😊

Nancy: Store is dirty.

Sas Kum: Nice employees .. No pain while COVID shots here really really happy ... but for my first dose there was pain during shot in the other CVS store... Thanks to the employee...

Mirela Malek: Love this Cvs!!❤️❤️❤️

Joseph Bagnell: Busy store always. Nice employees. Pretty quick pharmacy when picking up or dropping off. Medication and in store item delivery is great. I now go to this cvs for my medication.

Denise Loconto: I’ve been going to this CVS for years and I love their staff; always upbeat, friendly and helpful. It’s clean and organized and everything is very easy to find. Ive saved a lot of money in that store with their coupons and extra bucks rewards program and also because the manager is awesome and always helps her customers to save more. I had a run in with one of the pharmacists once and after I complained, Idk what happened but I never saw her again. I wish they sold jewelry like other CVS stores but maybe that’s a good thing? so I don't buy jewelry every time I go there which is pretty often, 2-3x a week. The jewelry by the way is actually very nice, long lasting and inexpensive in case you want to check it out at the CVS on Gold Star Blvd.

WA AD: Horrible sales person, I came to return items. She told me I stole money bcz I spent extra bucks - really? Why do you have rewards if you are saying you customer is stealing when I am buying over $200 items all the time from cvs!! I will go to Walgreens but never coming back to you CVS! Be ready for lawsuit as you ruin my day saying I stole extrabucks , I am traumatized by the salesperson

Marissa: My go-to cvs. All the employees that I have come across are great! Very helpful and friendly. Even the employees in the pharmacy are very helpful, knowledgeable and fast with filling prescriptions. I also love the text feature of getting a text when my prescription is ready. I’ve also scored many great coupons by email like $4 off etc. I love when the cvs coupons line up with other coupons like 4$ off total order, $2 off two packages of product and earned extra bucks. It’s not everyday but every once in awhile it’s great! :)

Jon Zen: CVS location near the Registry of Motor Vehicles.

Boom Stick: Best cvs ever best pharmacy

Jeanne Burow: Had a booster shot yesterday, the staff was great. Jessica Reese gave me the shot, nothing but professional.

Jay Benson: The staff used to be a little rude, but now they are very nice to me! We all have bad days. I recommend!

Gloria Mahoney: Omg this cvs is never busy when I go and the staff have an attitude like the line is out the door. I abstain from using this cvs unless I have to they're so rude. I went looking for disposable face mask for my kids for camp and I couldn't find them so I asked and the guys was so rude. I was literally the only one at the store.

Javani Preko: Store doesn't open on time and some staff can be rude

Nick Mazzone: In and out clean convenience

Theresa Betti: The handsome cashier with long hair and blue eyes makes my shopping trips worth while...5 star treatment every time ❤️✌️

Brian Cylkowski: Good service

Julie Giroux: Friendly staff

violeta gkioulapi: Worst Cvs pharmacy !! Very rude staff unwilling to do their job !!

C S: Nice little CVS here. Should update the entrance doors to be electrical doors. Girl who works towards the night at front register you're beautiful.

Amber Ryan: Fast in and out

Ren Lacerda: Night staff is rude, unwilling to help and specially unwilling to make a customer happy with literally anything. We fill all family prescriptions at CVS in Shrewsbury, great customer service. However, at this Worcester store we are treated like if the staff is doing a huge favor, making you feel like if you were ruining their day with your business. Avoid this store at all costs.

Sean Flynn: I never have to wait for my perceptions at this location. If I'm ever looking for something the staff takes time to help me. It's a great CVS.

Nana Agyemang: Convenient Store

Kia Harthorne: Staff is rude and unprofessional. When customers ask for assistance staff give them an attitude and treat them as if their stupid. I will no longer be shopping at this location. If i could rate them a zero star i would.

Milagros Vega: The service in the pharmacy is disgusting . The staffs are rude and have 0 empathy with the customers

Yeniliz Rivera: The pharmaceutical guy was rude and disrespectful. He needs an intensive customer service training. The way he treated me and the way he treated the other employees with him is innaceptable. Never again, you'll see me in this pharmacy.

Sharita L.: No one answers the phone in the pharmacy. I easily been waiting to speak to someone for almost an HOUR

Carla Almeida: This place is ridiculous. I was on hold for an hour and no one bothered to answer. I finally went in and the prescription was not ready. Another hour wait.

Talayh Mascoll: Very friendly/helpful employees clean environment.

Alexis Marquez: This CVS Pharmacy has the rudest staff in the city. I called to speak to someone about my prescription and on top of being unprofessional and talking over me, they proceeded to hang up on me. At no point did I raise my voice or make any negative comments to warrant that response. I was calling to verify that the prescription would be available when I arrived later that same day, because I received an email saying they had canceled my pick-up order, despite still having another 24 hours to pick it up.This is only the most recent issue, but I consistently am given poor customer service by the pharmacists. I will no longer be using this location because of this unnecessary behavior.

Pam Muir: I been going here for years, and the one thing is the pharmacy. I called all day today 4 times and I was on hold for 15-20 minutes with none picking up, why did I call cause since last night they didn’t have the medicine for my son and they stated call before com to see if it came in, so driving all the way over there to be told nothing still . They need a new system on picking up calls 15-20 or more is crazy, when calling different times you n a day.

v miller: it smells bad and one of the employees laughed at me for buying jumbo pads

Corey Lefebvre: Clearly has thievery issues (lots of cabinets requiring calling an associate). Minimal go-to freezer grocery selection. Otherwise, normal selection, plus 24 hr pharmacy is a huge plus.

Stephen Waggoner: This CvS is the worst I have ever seen the staff is the worst they wont help you if you ask for help at the pharmacy they hang up on you on the phone my main issue is cvs said they filled my insulin and I called the insurance company and they said that cvs never ran it through the insurance leaving me with no insulin then my insurance company said that they would call them and cvs kept putting them on hold and kept hanging up the insurance company cvs doesnt care about the customers at all

Sandra Koduah: They are not discreet about personal and medical information.Very inpolite.And would hold your priscription for their personal interest regardless of how important the medication is.Would 0zero recommend

zaida gomez: This is the only cvs that i go to and let me tell u its only to pick up medications for my clients and let me tell u every time i call they are the rudest people working there. Cvs retrain your staff on hospitality and professionalism.

Leah Mathieson: **** I tried to report somebody stealing and the manager said that they literally don't do anything whanything when people steal so nobody pay for anything and just steal everything from the store store because it came from the manager that they will literally not do anything if you do****I called the store and spoke to the manager On August 27th 2022 To ask if she could find out a girl that had stolen my card and was loading it there and to also report that the girl steals frequently from that store and she said we're not allowed allowed to do anything about stealing and I said so if somebody walks into your store and I'm trying to tell you what they look like you can't do anything and she said nope and hung up on me so ***** DONT PAY FOR ANYTHING AND JUST TAKE IT. BECAUSE THEY LITERALLY WONT DO ANYTHING THE MANAGER HERSELF SAID THEY DONT DO ANYTHING****

Tiana Jimenez: Came here to pick up some meds for my sick child and I really recommend this cvs. The staff was so helpful and the security guard helped me to my car to make sure the guy that was causing trouble didn’t bother me “ I asked for name I think he said Jose. After, I saw him tell the man to leave and he did. Thank you cvs

Salama M: If I could rate this pharmacy a zero I could've loved to do so! The staff is very rude and irresponsible. They are unwelcoming they roll their eyes as you speak and don't seem to pay attention to details regarding meds due dates for patients or what meds have been requested. I attended the pharmacy to pick up my husband's medicine at 5: 15 pm I walked out at 7:20 pm. they made me wait for the medicine I had told them is not due until the 30th of the month however one of the staff insisted I wait to get so I did. 40 minutes later I go up and ask if it's ready, this lady acts forgetful then the Pharmacist Matt steps in to yell at me to "go home and rest" as if they weren't the ones keeping me on hold waiting for them. The assistant he seemed to support seemed just fresh out of college or still doing her internship, she made beginner mistakes of not checking the patient history then work. He then states the medicine is not due until the date stated previously. I explained to him the situation he kept speaking loudly and yelling at me in a bad manner although it was his staff's mistake and their lack of attention to detail that led to this. I hope this pharmacy gets it together and learns how to do its job right. I am transferring to a further pharmacy than dealing with these rude staff, who have zero customer service experience!

Michael Giangrande: Very good pharmacy fast and easy

anne mbugua: Went for a booster shot this morning at 500 grafton st.Area assigned for this assignment unkempt,strewn with dirty gloves trash can overflowing with trash. This was no concern to staff administering the shot.

Fernando Cabral: I like CVS

JokA KarNi: If you're thinkin' of going to the walmart "pharmacy".... DONT. save urself the stress of their incompetence and COME HERE TO CVS PHARMACY!!!any mess up's that have happ'd have always been on the doc, not the pharmacy.they're awesome.inversely, don't buy stuff in the store part.... its expensive as all hell. prob go to walmart for that lol

Lyn-Del Wistaris: Their response time answering a phone is insane. Needed to verify some meds I have, called, because I was working from home, I was able to leave the phone down till someone answered. I was on hold for 19 min 35 seconds. It took 25 seconds to get my answer. This is not the first time this has happened. Time for a change.

Lisa Fortin: So many errors. One male pharmacist is excellent. They need to hire more staff, better train them and for heaven’s sake….answer the phone!!!

Jason: The staff could care less about helping you. They give you the run around for hours sometimes days - they say they are going to follow up, or check on something and they never do. You eventually call back or go back to see whats up and they have no idea who you are or what you need so you have to start all over again. If you are in need of medication the same day its called in good luck. This place needs a visit from corporate. Were changing our pharmacy because of how awful the staff is at this location. They are rude too, completely unacceptable!

Jennifer Koenig: It's always a great place to shop

ShawnAshley Deneault: Had an emergency fill...took 7 min @ 11pm (Thank God there 24 hours!), And I was out the door and home resting! Just doesn't like answering the phones😖

Wesley Alvarez Jr: Remove there cellphone number because it’s none existent . They never pick up there phones . So if someone has a prescription issue it’s beyond tragic . It’s not hard to just do your job . I shouldn’t have to wait more then 20 minutes on hold with no answer . This is a call center and I don’t see why they would have someone on hold for so long . It’s unfathomable

Cyber Scar: 🤷🏻

Tristen James: If there's something I hate is staff that don't want to do their job and make me waste money when the purpose of a subscription is to make you save money. I opt out thanks to the tall guy with dark skin who took my card and looked at it like he never seen the CVS Xtra care card.

kaytee clark: Best CVS I've ever been in! Friendliest daytime employees!

mel f: I’ve called 4 separate times in the past 12 hours because they messed up my prescription sat on hold for 20 minutes each time. They never answer the phone.

Tammi Chenard: AWFUL CUSTOMER SERVICE AVOID THIS CVS AT ALL COSTS.

Shamrock Sports: Shamrock Sports does not support this disaster of a pharmacy. They are incompetent! To the point I have received medication that was wrong but labeled right. Keep your family safe and away from this pharmacy. Dangerous.

Joyce Toby: Trash service. Safe to say all that work there are mentally slow.

Ben Onit: Ivan at the pharmacy is a terrible person

Rosalyn M: I just had the worst experience with the night manager Paul at this CVS. I am a couponer, when I went to the register and advised that I had multiple transactions (3) he became rude, snarky and mean. He stated that CVS now has a policy that they will only complete one transaction per customer per night. When I am in store, I always offer to complete one transaction and then get back in line if there's someone else behind me. I've not ever had an issue with this. I purposely chose to complete my transactions during off peak hours so I would not hold any line. Mind you, I am the only person in the store at this time. I attempted to run the transaction and my coupons were not going through properly and the total was well over what it should have been. I then asked to cancel my transaction and Paul became even more mean to me, I offered three times to put the items back myself and he kicked me out of the store. Who gets kicked out a store for offering to do the right thing and put the items back on the shelf? He told me to leave and stated that I was the one leaving a cart full of items.. to which I replied, I will put them back. I frequent this location often and have not ever had this experience with a cashier or manager ..ever.

Ana Hilda Gonzalez: THE MOST ANNOYING ME ABOUT CVS IS… THEY DON'T GIVE ME ALL THE MEDICINES IN ONE TRIP !! coming home. and another message. to pick up !! helloww. I just went please !!

Michael Downs: Had my Covid vaccine at CVS. There online sign up and check in was quick and effective. Very little wait time. The intake staff and cashier were friendly, the nurse giving the shot was professional but kurt.

The Missing Niche: The pharmacy always has a long wait and they never apologize. Today I spent 20 minutes on hold after being transferred by the automatic agent. Called again last and waited another 15 minutes before I hung up. They are horrible. Staff appropriately, pick up the phone and learn about customer service

Diane Allain: Pharmacy is horrible waited in line 30 minutes to pick up my fathers meds and was told system was down go wait In the parking lot. Wait in the parking lot for what?!?! Called, no answer. Now I am waiting in line again?! Let’s get it together people!

Cindi McGrath: If I could give this cvs 0 I would. This particular cvs likes to randomly pick on you and act like you're stealing even though half the products are locked under glass. Im a 36 year old mother of two, and a very immature and rude cashier was acting like I might steal a 4.99 pair of lashes. She however allowed two young boys to roam the store saying nothing to them while she left them alone in the store to follow me to my car after I said I won't be shopping here anymore where she continued to make weird faces at me and give me the peace sign. I went to a different cvs where they mentioned everyone comes there after dealing with very rude clerks at the stafford st branch. I was beyond shocked and I've never in my life been treated like I might steal. Shame on this cvs for treating your customers this way.

D M: I really like this cvs they give me the longest coupons and great service

BEATRICE OTIENO: Staffs are very professional

Kimberly Orsi: This isn’t a review about the store, it’s more about the help desk. I made a photo order through the app. My order was completely lost, I never received a confirmation email or order number or anything, but I was charged $70.11 I called 1-800-shop cvs and 1 person claimed they reversed it and I would be refunded. After over a week I called back because I did not receive a refund. I had to call back 4 times because every person I talked to “couldn’t find it” because I didn’t have the order number which I never received in the first place and refused to look it up by my credit card number and amount and date like the first person I originally spoke to did. I was told I had to dispute it with my bank. Moral of the story is my bank will not refund me for 10-45 days if it even gets approved. This was literally the worst customer service and experience I have ever had and will no longer use CVS for ANYTHING

D Diaz: Going back and forth with trying to get my son's prescription for over a week. Tech said everything was all set and it would be in on Wednesday and now that has come and gone. Called to get it and a tech now saying we sent something to the doctor last week the same day the other tech told both the doctor's office and myself it was all set and nothing else was need but the PA that was handled and verified everything went through.. The doctor's office never received anything from CVS and now the doctor's office and I are trying to get though and the phones are down and no way to get through. This is a medication that is very much needed and he doesn't have it and who knows when he will get it.

timothy hainsworth: Best cvs ever all other cvs are inferior the staff is amazing especially that tim guy

Mariah Fleming: As a woman living with a chronic disease my entire life, coming to this CVS for help was one of the worst experiences l've ever encountered. A male pharmacist whom I do not know the name of, was extremely disrespectful and rude. It was insinuated that I abuse my pain medication and that I was a drug seeker. I use strong pain medication to manage my daily chronic pain and to be able to live a somewhat normal existence. He was not consistent with the criteria needed in order to obtain my medication. Never had I had to call my doctor and have him write a letter of approval. I was never told that under the law he could deny me medication. It was obvious that this man was clearly giving me attitude and treating me with racial discrimination. You could hear the condescending tone in his voice and body language. There is no doubt in my mind that he was making it difficult for me to obtain my pain medication. I was in the hospital not too long ago with pulmonary embolisms, where 10-30% of usually end up dying. I could have been gone from this world but thanks for excellent healthcare professionals I was able to survive. The way this man made me feel was absolutely humiliating, forcing me to share personal health information in front of other customers with no care to discretion or my privacy. He questioned as to why I needed pain medication for my Sickle Cell Disease - one of the most painful diseases known to man. I work hard everyday and refuse to be viewed as an opioid abuser. The prejudice and discrimination people of color receive is truly disgraceful. This man needs to have his license revoked and hopefully the community of Worcester would be better off for it.

Jamie B: Came in to get my flu shot and watched the PHARMACIST administer several vaccines in a row without changing her gloves or washing her hands. My boyfriend confronted her about it and she even admitted to using the same gloves to give multiple vaccines. DO NOT come here for a vaccine. I wouldn’t get prescriptions filled here either, this girl did a lot of nasty stuff with the same pair gloves, and we sat there waiting and watching her for over an hour.

Kimberly B.: I went to CVS on 638 Chandler Street to purchase some hair products was continuously followed by an employee, the worker asked if I needed assistance and I replied no. She continuously followed me from aisle to aisle, very obvious that I was being watched as a hawk as if I was intending to steal, so I then extracted cash to make it seen that I was purchasing the products and no intention on stealing it. I completely felt inverbally interagated, judged for as a lower individual, intimidated and very uncomfortable so much I started having anxiety as if I was doing wrong. I asked if she would feel better to walk with me or possibly hold hands to try to loosen the tension but got evil looks so I then put my products back and left the store.

Brittany Jane: i think the manager, an owner should know that the young man named lucas is a wonderful amazing guy!!!!I have called 47 stores and pharmacy's12 different towns, and the whole city of Worcester to find enfamil neuro pro sensitive baby formula for my 3 month old son, and lucas was the only person to actually care and look for me instead of just telling me no and not even bothering to look!Anyone that has an infant will agree that when there is no formula available anywhere that your baby drinks it is very stressful, an giving your baby a different formula hurts the belly for a baby. This guy genuinely is a caring person that is very hard to find these days, an i would love to thank him so so much an for his bosses to know what a great guy he is an how lucky you are to have him as an employee!!!!Thank you i hope the very best for you!!!

Juan Ortega: Some employees needs to learn about customer service and courtesy. You talk to them and ask questions and they don’t even look at you or do your best to avoid you.

Lydra Glozheni: Everyone at the pharmacy is very very nice and very helpful. I am costumer for so many years and I love all of them. Amazing service. You ask for refills on the prescription and their help is right away. Always happy and waiting on you with the smile on their face. Thank you 😊

Amber Beck: Stop closing your doors 10 minutes before you close.

nicole brunelle: Will deny you necessary meds and lie to your face.

Nancy Vincent: Wonderful and helpful staff!!

Bill Moore: Woman pharmacist is rude, so rude that I’m writing this review. I’m mean come on ladyYour not splitting the atom, YOUR COUNTING PILLS there is nothing you can say or doThat will change anyone’s mind. YOU LITERALLY COUNT, that’s it count!!!!! If things are that bad get a job up front at cvs, at least they do more than COUNT.

Peter G: The worse customer service I've ever seen at a CVS pharmacy. As others have noticed, the wait times are ridulous. And to add a kick in the pants, you get to the register to be told a prescript called in 3 days ago was not filled, and no one knows why.

By Tor: Very helpful. Pharmacy is great

Keith Cross: The pharmacy at this location is very helpful and responsive. Not once have I arrived and had to wait more than a few minutes to get a prescription or get an answer about over the counter medicines that I needed help with. The woman who is the head pharmacist is extremely polite and pleasant as well, even when the pharmacy is slammed and there are three or four assistants working at peak hours. Thumbs up!

Thomas Clemow: Staff has allways been very helpful and are very Pleasant

Kevin Harvey: Another dose of self checkouts1 live cashier 3 self checkout kiosks one had a blinking light took a few minutes for help to arrive while I don't know the average age of a shopper there kiosks might have been a poor choice given the reluctance of people to use it and wait in line for the 1 cashier

K T: The team at the CVS in Target were so helpful and friendly; I’m glad I chose this location to switch to now that my regular location is closing

Yekaterina Pechonis: Nothing

Kim McArthur: Maggie & Jenn are always very quick to help and answer any of my questions the entire team actually but I don’t know all their names.. They always try to do their best to make sure all my medicines are filled correctly and on time! I would recommend this Cvs for sure! The only thing is I wish they had a drive-through lol

Todd: This is literally the worst pharmacy. Maggie the pharmacist was totally unhelpful. I have no insurance for 90 days between jobs so I was going to pay for my prescription. She refused to allow me to do that. She made no sense and literally made up rules to refuse me. I transferred my script and they filled itb right away. These people live to make their customers life difficult. Good luck to anyone who goes here.

Karinna Costa: Great staff extremely friendly. They answered all my questions! Will be transferring all my scripts here.

Suzanne: Sometimes ppl at the register are rude . Pharmacy behind counter are great but some of the cashiers that ring up the meds are very ignorant. Very busy so I go the next day unless emergency.

Anthony Dougherty: The absolute worst experience I've ever had. Rude people. No one knew anything about meds. They gave me a giant run around and lied about calling the Dr. To correct the situation. I will never come here again...!! Should get rid of the tech that is working currently..!! Jess is bad news for this company. Said she was over tired from working to long and could care less about what I needed as a customer.. stay away from this place..!!

Kyle Tang (Khai): Live the male pharmacist. He is great

Trei Rae: Small and really not a big parking area. Service is great and is convenient.