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1. Budget Truck Rental - Worcester
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· 4 reviews
241 Grove St, Worcester, MA 01605
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Michelle Morin: Staff at the Worcester, Massachusetts budget location on Grove Street were all amazing both at pick up and drop off! They were kind to offer a few vehicles accommodate our family for the needs of our vacation! The vehicle was very comfortable to travel in and very comfortable all around! The vehicle was new clean And very advanced with technology! I would highly recommend!
Henry Townsend: Great customer service. Highly recommended.
Benetta Kuffour: Courteous, Helpful, Quick, Knowledgeable and Proficient. Excellent service at the local pickup and drop off.
Cheryl D: Great location, and quality vehicles each time I've rented from here. Staff are wonderful and friendly. Great pricing.
Malcom “Mel” Godowski: The rates were affordable and the service was excellent. Convenient location and a variety of options.
Kevin W. Cox (CK1): Overall experience was a pleasure. The staff was polite and professional. Very attentive and helpful. My first choice for a car rental service.
Laurie Miles: Always fair, always friendly
Susan Perry: Our grandson was diagnosed with a brain tumor. I flew into Massachusetts in order to take care of my granddaughter while my grandson was in Boston receiving care. My daughter and her husband would be with my grandson in Boston. I picked up my car from Worcester. It appeared dirty. They assured me it was OK, as I didn’t have much time to get to my destination I drove the car. By the time I got an hour and a half to our daughters home in Rehobeth, the car was vibrating severely. When I arrived my daughter and her family were shaving my grandson’s hair in preparation for chemo and radiation. After a couple hours I asked my son in law to see why the car was shaking so badly. He drive the car around the block and said the car was not safe to be driven. It was 8 pm when my son in law told me the car should not be driven. As they were leaving to go to Boston at 8, I decided to call budget at 7 am. I called customer service and was told to call roadside assistance. They said it would be a two way tow! Then roadside assistance sent a tow truck to pick up the vehicle but did not bring me a replacement vehicle, even though I had requested one, and been told one would be coming. Every time I called budget I was told that I had pre-paid for this vehicle and could not get a refund. I have tried to work with them several times. They told me to go to a rental location and ask for a replacement car. I explained I could not because I had no way to drive! They still did not help me and refused to refund my money, charging my credit card $450.00for 2 hours of a car! We have always used Budget…never again! They left me stranded at a time I was already in crisis! This is a company without a heart!
Pablo Unquiles Gonzalez: Fast and easy :)
Jim Williams: I got a great price I had to extend my rental and still got a good price on the extension the counter help was fantastic my only complaint would be the 800 number and all the prompts via computer very hard to talk to a real person
Raymond Semidei: I’ve used these guys a bunch of times over the years and I’ve always had a good experience
Terry Bennett: Worse customer service ever
henry Eugene jolley: Great thanks.
J Darling: Helpful location when I needed to add a driver mid-trip but not a particularly friendly location.
Shaun MacDonald: We took a cab from Webster to The car rental place, to be denied!! The employee said, you have a driving restriction for night time driving.I said, to the employee my son has his permit, & he is driving. He proceeded to deny us the rental, after my son paid online with his credit card.We then paid in total $120.00 in cab fare.I would definitely not recommend "Budget Rental Car" to anyone!!We we remain quiet while we were waiting for the cab to come pick us up, and the employee stated to my son, when you spoke to the girl on the phone you had a contract..... So you knew what you were signing.....And sent this out into the rain with a very rude arrogant behavior! We close 10 minutes ago I wouldn't recommend this place to my dogAnybody that treats customers as he treated my son and myself should be fired immediately this is why rental car services don't keep their employees and don't keep their businesses because a-holes like this run to business and don't know how to treat customers properly.!Very arrogant and attitude don't go here do yourself a favor.NeedThis employee should be fired due to the fact he also sent us out into the rain waiting in the rain for a cab mind you who does that
Jeffrey Aragon: We had to get a rental car because our car broke down and so my wife can get to work. My mother-in-law paid for the rental (she lives in Florida). The lady at the front desk yelled at my wife and said that we needed to have the credit card there. My wife asked if there was any other way to prove or anything but the lady just yelled at her. My wife even called my mother-in-law and the law wouldn't talk to her. The lady was really rude and horrible. And now we are on hold to get a refund. These people suck. Never going to use budget ever again. You shouldn't either.
Aileen Bonczyk: It was easy and quick within half hour we were in our Rental Vehicle...
DS Landscapes: Very fast, convenience service. When I walked in they knew what I was there for and they had everything ready. I was in and out in 5 minutes. When I dropped off the rental the gentleman asked what card I wanted charged and made it happen. Again, in and out in 5 minutes. I will rent from these guys again.
Nicole Diodato: Great price, excellent customer service, in and out in under five minutes. The car was brand new and drove flawlessly. Exactly what I needed with absolutely no hassle! Thank you, I will definitely be back next time I need to take a trip!
Martina: everything was easy breezy and affordable
Steve Shaiman: Everything went well and customer reps were great. Rental was a bit expensive. No clear statement on till policy.
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Truck rental agency
2. Enterprise Truck Rental - Worcester
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· 20 reviews
126 SW Cutoff, Worcester, MA 01604
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Carrie Koivula: When you need a heavy duty truck awesome place to go
Joshua Mwongera: My company just got defrauded off the down-payment made of 2,500 (longterm truck lease) and 900 (short term rental) by these guys. Don't trust them with the sweet talk at first. I run an Amazon trucking business and we push a lot of volume in a day and failure to do that can result to loosing a truck lane or cancelled contracts overall. I rented and leased from them over the summer to add my capacity. Their trucks kept breaking down and they refused to fix them on time while I had them in the parking lot as agreed. Meanwhile they still wanted to continue charging me weekly. I tried to call and text about the truck being fixed but there was an excuse everytime as to why the mechanic did not fix it. When I returned the trucks they refused with my down-payments (900 + 2500) and tried to forge paperwork. My attorney is looking into it at the moment for illegal practices and falsifying information. Save yourself the trouble and just rent from Ryder or Penske. At least they have some form of decency and dignity.
Laurel and Bill Butterfly Nursery Inc: The entire experience was great. Fast in and out. Great truck, drove well.
Stephen Sycks: Rented a huge box truck. Staff was helpful
David Carreras: Gd service
Glen Powell: Good place to rent a car
MR Stephen Pucci: Quick ,well.stocked
Даурен Кусаинов: Отличные вещи
Leanne Etre Mcpherson: Helpful and friendly staff. They always ensure your needs are met
Vincent DiPilato: Friendly helpful staff that answered all our questions and made our experience easy and quick
John Lupo: I rented a truck to go down to Virginia it was brand newThe guys that took care of me where great made sure I had a full tank of gas to get startedGood truck,good service,good price what else do you need from a rental placeDefinitely would use them again
Paul Bourque: We rented 3 trucks to move our business and the service and the trucks were great.
1stamerican Locksmith: The worst place ever to rent a truck they close on the weekends the service the most shity one i saw in my life if u late a 20 min they charge u one more day do not rent there !!!!
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3. Enterprise Rent-A-Car - Worcester
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· 232 reviews
75 Madison St, Worcester, MA 01608
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Enes S: Kevin was a great help and made the whole process smooth. Hard working guy and will answer all your questions. Great car selection and customer service by Kevin!
Ink Life: Wouldn't recommend
Angie Alvarenga: Worst customer service ever.
Sarai Soto: Beautiful experience very nice employees very attentive and friendly great service.
Loyc wambo: I had a rental car with enterprise on Madison st for two months. Professional staff. Switched a car 3 times and they were quick to accommodate my needs. Thank you Karen, Nathan, Zachary and the rest of the team ☺️
David Brochu: This is the best car rental experience I've ever had. I had been growing weary of enterprise, especially the online system. But Jarod and his crew were so helpful, professional and courteous. Can't say enough about them. Top notch. Will definitely rent from there again.
Gina Marie Ferreira: They came to me and gave me the car so I didn't have to UBER over there.🤸⭐❤️ A nice young man in there listened to all my pointless concerns 🤣lol and didnt make me feel stupid. They could deodorize the seatbelts though. The car smelled clean but the seatbelt reaked of smoker. 😔
Maria Soler: Deceiving PracticesI had a car accident and my insurance company provided me with a rental car from Enterprise. However, the cap on the car was $30.00 a day. When the Enterprise location (75 Madison Street, Worcester, MA 01608) brought me the car, they never informed me that the car they were providing me was $35.00 a day and that I would have to cover the difference. Unfortunately, the car repair took longer than expected an I had the rental for 38 days. 1 week after I returned the car , I get a phone call informing me that I owed 391.00 for the difference in price and taxes. This was deceiving and wrong. If Enterprise didn't have a car for the $30.00 price the insurance was paying they should've inform me from the beginning, the same way they offered me an SUV for $20.00 extra a day.
Latore Harris: Great Customer Service. Jared was great also the female manager forgot her name, also the one I usually deal with at front desk. Great team work..
Criss Mondor: Madison staff are awesome and needs a pay increase especially Karen , she is amazing, respectful, helpful and professional. I had to rewrite a contract and she helped me throughout the process with regards to actually waiting over the phone to talk with my Dealership and get me in a switch out .God bless you Madison, Enterprise needs to give you guys a raise .Sincerely,Eric .
Tammy Tebo: Amazing guys always working with us !!! Thank you David you rock !!!!
Ashwin Alexander: Very professional and helpful...This is my first time renting a car with enterprise. I reached there a few minutes before they opened before 9am. They saw me and they immediately opened the doors...Mr Jared was extremely helpful and completely explained the process..No hitches or glitches. Great experience
Martha Brown: Very quick and very pleasant experience. Jacob could NOT have been nicer!!
Deanna Kelsaw: My man had to get a rental. These customer service representatives were awesome. They were understanding, helpful, informative, and accommodating. I'm very grateful that we went to this location. Its closer to home anyways.The rentals are really awesome too!!!
Salvador Acevedo: Excelente
Vicky Pagan: I rent from this place all the time. They made sure I was taken care of swiftly and fixed a concern I had about my account.
Newash ghishing: I give one star because I didn't get my refund till now after 3 week of return my vehicle and I have been talk with enterprise associate they told me that they did refund but I didn't get any refund in my account from enterprise and they told me to talk to bank if they hold your refund but when I talk to my bank too, they said the same thing, they didn't see any refund from enterprise to my account. one of associate said he will send me the picture of refund to my email but he didn't send me too.
Sarah Deneault: Made a reservation online within over 12 hours in a advance to rent a car. Place called 15 minutes prior to when the reaervation started to confirm they had zero inventory available even though their online site indicated such was available. Poor management for customers. If you do not have inventory available, update your software system to indicate that and allow transparency with customers. Have zero vehicle to use now and would not recommend.
Worcester Nomad: My goto place. Nice people.
Torin Snydeman: Not great. Reserved a luxury car and they didn't have any when I showed up to check-in. Not the end of the world but I had made my reservation about an hr before and showed up on time so you think they'd be aware of their inventory.
S P: I was completely blown away by the customer service at this Enterprise location. I came in after my rental car somehow got two flat tires on the same side while it was parked overnight. I called the closest Enterprise which was this location. India answered the phone and was so kind and connected me to roadside assistance. Since the tires weren’t completely flat yet I was just barely able to drive the car to this location. India was waiting for me when I arrived and seamlessly set me up with a replacement car. She took a stressful situation and made it way less stressful!I couldn’t get over how well everyone in the office worked together and how they all seemed to prioritize the customer. There is clearly a great team spirit here.
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4. Penske Truck Rental - Worcester
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· 9 reviews
147 Chandler St, Worcester, MA 01609
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YSPoku: Excellent service
L King: expensive rates
Danny Lloyd: Had a truck when I needed it ... didn't call me when I didn't return truck let me extend my contract without bothering me when im going to bring the truck back....
Karen Kallio: AMP Chandler St is great kind caring toward their customers and double checking everything is a huge plus. Penske in general wants to be sure the customer is not just satisfied but happy, pleased with their interaction, service and pricing. They go out of their way for their customers in days when so many companies could care less. I had the best experience with Penske and will NEVER EVER RENT FROM ANOTHER COMPANY... It says alot when you're that pleased with the truck company and the service provided from their agency/pick up location 100% A++ and I am a tuff customer...
Ronan Silveira: I'm amazed how professional, efficient, and friendly they are, totally recommend AMP Automotive
leah kinnery-perez: Very good price's
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5. Budget Truck Rental - Worcester
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· 1 reviews
882 W Boylston St, Worcester, MA 01606
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Matt Turnbull: Reserved my truck on-line at this location and had no trouble picking it up. The owner isn't to great with computers but he's friendly and accomodating. Truck was newer and in excellent condition. Would certainly use the Budget Rental again.
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6. Penske Truck Rental - Worcester
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· 2 reviews
130 Gold Star Blvd, Worcester, MA 01606
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Saade Saade: Rented for less then a day , total $111 with 30 miles included if I used less they will credit me after I return truck, I look at my cc on line I see they took $175 !! I called and the guy said well you took it for 24 hours plus 2 hours extra and you drove it for 50 miles !! I said nope I returned same day 9 am return it at 4 PM, and I only drove 22 miles , I have photos and video of the return, the guy changed his tune , they try, and not the first time....
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7. Avis Car Rental - Worcester
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· 104 reviews
241 Grove St, Worcester, MA 01605
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Ron Chamberlin: Great service, good location. Very clean car.
Jerris Ray: Car rental smells like cigarette smoke. This is triggering my allergies. Very bad.
Carlos Dones: Very friendly
Almaris Salgado: ¡Excellent! Very easy to rent a car and good service. 😊 👍
Michael Morelli: Great staff, very accommodating, good rates.
Joe Matick: Rental was smooth pick up and drop off was perfect only problem I'm having is they charged my credit car for fuel and I brought the vehicle back with a full tank talk to someone over the phone got the run around......😡😡 here's ur review avis
Alison Kleinfeld: They had a who left for me when no enterprise anywhere had one. Easy Peasy, close to my house AND two hundred dollars cheaper than Those other people I used to rent with. I’ll never go back to them now.
W K: Very helpful young man behind the desk on Sunday afternoon, August 14, 2022. We managed to trade in a car that was making a loud scraping noise and get a replacement car fast and easily.
Rebecca Blanton: Abusive, aggressive and threatening counter agent. If there was another option, I would have left without the car.Blanton
Vincent DiPilato: Gets 4 stars for the woman working the counter. Vehicle was as promised and in good condition. Woman working who I have forgotten her name took care of all of us who were waiting as individuals and addressed each one of our concerns and issues in a professional manor
AJ Willmer: Convenient, well priced. Limited selection of cars.
Aida Ramirez: Fast and great service everytime I get a rental from there!
Jade MacPhee: Very short with me on questions. Picked up a Toyota Corolla. Spilt chocolate milk, trash, and ashes all throughout the car. Stains all over the seats. Last cleaning slip in the car from 9/28. I rented 10/25 - 11/3. I had to add on an extra day because they do not allow return after 5 pm and I was out of work at 7 pm. No discounts offered for a horrendous disgusting vehicle that clearly had not been cleaned. Do not recommend.Spoke with DAVIS who states he's a supervisor. Extremely RUDE. I'm getting charges accrued a week after I returned this car and they say they have no access to be looking this up.
Leona Tenkorang: Good
Rya Jones: I tried to get a rental from Enterprise a few years back because I needed to repair my car and wasn’t able to at all. I looked did research on cheaper places with not so many restrictions as other places…low and behold I found Avis on Grove St. Worcester, Ma. and have been going there ever since! The customer service is excellent and Jason is sweet and helpful he’s awesome! But I also want to praise Jen Holihan because yesterday I was having a very difficult day little did she know and every time I go in there she goes out of her way to be above kind & helps me to get my best rate, she is always this way so I love doing business at only this location and opt out of other locations because of the extra perks here at this location. Very rarely do you find someone who stays professional but also selfless like Jen Holihan! She was so helpful and took her time out to acknowledge discounts and all of my extra stuff I ask for! Very accommodating and kind as can be above all! I want to say I’m praising you Miss Jen Holihan because you are helping not only just do your job but being thee difference this world is so in need of! Endless stars for her and her personable friendly kind considerate spirit! I gave thee most stars for her but she deserves so much more! This location is not only cheaper than any other one I’ve researched but they go out of their way to accommodate and make sure you are so satisfied with your rental! Thanks again Jason and Jen Holihan for your kindness as you deserve it! Best- Rya Jones
scott behm: Thanks for the speedy turnaround getting me to my destination
Rebecca S: Jason was extremely helpful and kind while I was there. I walked in 2 minutes before closing on a Saturday and he was as sweet as could be. As someone who worked in customer service, I know that keeping that smile is difficult so I commend him for that. He was amazingly helpful and I will always come back when I need a rental.
Jason B: Car had tire gas gauge and wiper issues and I received a email saying I never returned it. Which I did. I also emailed avis like they asked and they do not care. I can't believe I was given a unsafe vehicle with two children. Stay away from this rental company.
Danielle Chasse: The person @ the Avis desk was very helpful ...good online prices for rentals from this car dealer on Grove St .
Mary MK70: Great service. Lost an hearing aid the day I picked the car up. They searched and searched for it in the event that I'd lost it there when taking off a mask. Thank you for the effort.
Magdeleme Sall: Costume service was very good 👍
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8. Enterprise Rent-A-Car - Worcester
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· 118 reviews
666 Park Ave, Worcester, MA 01603
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Laura Cifelli: I used this location frequently over the past few months and everyone was fantastic. I've probably had everyone's help but most recently Jared and Cole helped me with my last rental and it was easy and both were helpful. I will be back in Worcester in the Fall and look forward to renting from them for more weekend getaways
Bhushan Rane: Nice service
Stephen Sycks: Got upgraded to a premium crossover for no charge. Super staff and 24 hour support. We rented for a road trip to Washington DC from Massachusetts. Loved it and would do it again.
Esther Darfour: I've tried this place twice and both times I was disappointed. I rented a vehicle here in Dec 2022 through insurance after an accident. And after returning the vehicle the manager was trying desperately to pin some old damages that were previously on the car on me! If it wasn't for a male figure coming afterward to help me get out of those faulty charges I don't know what I would've done! Secondly, 3 weeks ago I booked two vehicles for a business trip happening this weekend. The manager (Ja**d) again removed one of my bookings because he "thought" it was a double booking. Keep in mind they were two different vehicles and two different pick up times. Why didn't I receive a call if there was a question about my bookings? And if it was cancelled why wasn't there a followup via email or phone call? This place is HORRIBLE. That manager should be fired! IF I COULD GIVE MY TRUE RATING THE BAR WOULD BE BELOW HELL.
Tim Murphy: Went there to help a friend get her rental. The lady who didn't eat anything all day was still polite.
Sara Lindberg: Horrible. I had a reservation for about 2 weeks through insurance. I walked the 2 miles there to be told I was on a do not rent list. From an incident that happened 8 years ago. Why didn't they tell me when the reservation was made and I made multiple calls regarding my reservation.
alex almeida: Great experience. Very easy and the staff is extremely friendly and helpful.
Joe Matick: You kidding me they book you over the phone to literally call you back10 mins later and say we have no vehicles...I even booked on there website after they told me that's the only way....not a good look all I'm saying ...I never leave a reviews but here you go enterprise worcester 2nd time this happened🤔
Jon Monge: Scott and his team have the poorest customer service that I have ever experienced in my lifetime. They lack accountability, respect, and integrity and are the most unprofessional people I have ever dealt with. My insurance carrier recommended that I go through them, and I have regretted every moment and every interaction. First, Scott lied to me when I booked my reservation and said he didn't receive it, and when I showed up at the branch, he showed me his system, and as he was swiping, I saw my confirmation, and he acted like he didn't see it. I called him out on that. The second time was when I was on vacation, and Scott called me and told me that my vehicle was deemed a total loss. I called the Auto Body and my insurance carrier, and they were shocked because my SUV was being repaired, and it wasn't a total loss. Third, when I returned the vehicle two days prior, I was supposed to be issued a refund for the time I didn't use it, and I wasn't given my refund. I had to demand to speak to DM or Regional Manager before escalating this matter further. I dropped my car off this Monday, 7/25, and I am still dealing with this matter. I woke up today to see my credit card double charged. Think twice before going to this location.
Lillian Parke: Scott and Kelly went above and beyond for me my car was total they made the rental process smooth I sincerely appreciate there courtesy an professionalism when assisting during this time 2 months later now they have someone name Fallon as the assistant manager not very customer centric seems to just care about numbers
Anthony Mwaura: Great customer service
Nick Blaise: Literally never have any cars available. No one makes an effort to get one. Almost like they are pumped to tell you they can’t work for you today. Not sure why this location is open at this point.
Eric Hefler: No vehicles are you kidding....?
Amber Sands: I recently got into and accident and went to the enterprise in Worcester, MA and was only offered cars that were out of my policy limit. The lady who rented the car to me was unclear about me getting reimbursed for paying out of pocket expenses and said I CHOSE the car that was out of policy limits when that was all that was offered to me !!! She showed no disregard on the phone and I will never ever be taking my business back here. Worst service ever
Denice Hopper: Haven't heard there in a while good prices compared to Boston.
Crystal Berthiaume: Park ace location is the best! Always always take care of my family and I, super accommodating and understanding. Best customer service
Marion Russell: When arrived had no cars didnt offer to find one at there many locations
Jackson Lobo: What a terrible place! My insurance company called the place to make a reservation. I was told by my insurance company to drop off the car at the car body place and pick up the car (Friday before 5). So i called the place to let them know that was dropping the car off. Someone called James answered the call. I couldn’t imagine anyone with worst customer service skills. Tells me that it’s Friday and since no one is going to fix my car over the weekend he cant give me a car and hung up on me. Mind you, my insurance company is willing to pay for the weekend. Now, even though i have a reservation have to wait until Monday. So i called asking if they can check with other enterprise locations and i can pick the car from there. Without even checking, his answer was ‘NO’ they dont have any cars.Worst customer service! I have been a enterprise customer since 2014.
Myrtha Quinones: -I’ve always used Enterprise this time around I was disappointed with the actual price charged; it was not what I expected.-I missed a event due to after smoke/ emergency maintenance lights came the rented vehicle; I call 24hr line which directed me to go in the morning not solving my issues.-The following morning i was switched into a smaller vehicle. There was no reduction in price for the change of vehicle or for the car issues that prevent me attending the event.-I called and there is nothing to be adjusted. 🙁 I will be searching for a another car rent for future needs.Thanks.
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9. Enterprise Rent-A-Car - Worcester
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· 163 reviews
235 Shrewsbury St, Worcester, MA 01604
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Lori Puzo: Always a great experience! Always a fantastic car!
Ana Laisa: Make sure to call them before you go there because sometimes they don’t have cars available for the day you want!
Kelly Mercer: These guys treated me sweet
Fred Boisseau: Verry friendly people, verry helpful.....
Richard Abelli: Alana at enterprise was very professional and extremely helpful. The car they provided was to notch. I would rent there again anytime.
Alyems gre: Got a good deal and lovely car out of the place. 1 thing I am still confused about is the TOLL. The charges are always soooo high
Mark Laferriere: Dirty car.. Couldn't see out the windows..there's better places to rent from..
Godbless America: 3rd experience with this Enterprise office in Worcester & everything was seamless. Tyler and the rest of the staff are customer first oriented; they helped me out several times when my car was hit; when the transmission dropped out of another car - always your worst nightmare with a car emergency. They went Out of their Way each and every time to get me the best vehicle available, work with the shop/drop off/pick up..whatever needed to happen they made it effortless. Even followed up with a customer service call to be sure I was happy after they picked up the rental! I would give 10 stars if I could. This is how you run a business where people come back & recommend you!
Patrick Kao: Tyler was friendly and thorough when explaining the guidelines. The car was clean and ran smoothly. Overall great experience.
Thomas Scott: Bad customer service. I saw that another customer was in there and they got pulled over and their card had no registration on it. From what I heard the person had got pulled over because there was no registration on the enterprise rental car. So the car got towed away and I believe the people were stuck with their dog on the side of the road for 3 hour. And the lady is very ill and they didn't even offer to give her a free rent a car and if you're being pulled over and almost arrested
Kaitlyn Burke: If I could give this place a 0 I would. They cancelled my reservation, which I had a confirmation for, 15 minutes before it started. My car had broken down and I was stranded with no way to get home, all rideshares were quoting me $400 for a one hour drive, and I have a dog I could not take on public transit. I explained the situation and they were beyond rude, they even refused to check other locations for availability and told me to call if I wanted to lol. Lazy and condescending. I will never rent from this company again.
Jennifer: Fast,quick and the staff was very friendly. Would definitely go back and i recommend coming here
Edward M: Tried to contact them for well over an hour. Was hung up on twice and ultimately no one ever answered the phone
shruti muralidharan: Amazing customer service. Although short staffed, the employees at this branch are so accommodating.
Danny Sidoti: The whole team was awesome. Chris, Jared, Julon, and Tyler. Handled my rental in the most professional way. I would 110% recommend this branch to anyone who needs a rental!! Quick, efficient, and respectful staff!
Mike L: Renters beware. Local branch is set up for customer dissatisfaction. The online reservation system does not have any information pertaining to local branch inventory so will confirm even if there are no vehicles. Even when calling branch, they really cannot guarantee a specific day for rental so if you really need a vehicle would recommend trying another rental car company. Made online reservation for rental two days prior and then day of reservation (Monday) told by branch mgr while ubering to this location that they wouldn’t have a car until “maybe” Thursday and there were at least 5-6 other renters in same situation. Manager said this has been a problem for years. Maybe things improve when inventory increases again.
silvana carranza: Buen servicio pero cobran por separado si deseas dejar El auto rentado en otra cuidad
Byron Stubblefield: I dropped off my car here from a one way drop. They were awesome and took me to my final destination without any hesitation. Awesome staff.
92529 MGT.: BM puts ppl in cars & takes money on the side but puts this front up that he is “professional”. What a joke.
Caelyn Viteritti: Julon McCoy made things happen out of thin air like amazing energy knows how to make e drying happy was fully listening and helping me and was able to chime in and help another customer at the same time he is paying attention took to the details and everyone who comes in his store .. This is a weird time to get rentals and stressful but his charisma and positive attitude and ability to make things happen and just watching him interact with other people he really cares he’s sincere and great ! I can’t say enough give the guy a raise
Rachel R: This place is very unprofessional & does not care for it's customers!! My parents had a rental for over a month & had to change policys after the first 30 days because that's when the insurance coverage ran out. So they created a new one, extending it every week until they were able to find a new car of their own. Every Friday to be exact. My mom has been in constant contact with this place & was making the payments. When arriving today to drop off the rental, they say we are late & that no one called to extend it. They said we had it set to be returned for Monday, not Friday. Which doesn't make any sense because, as I said, they were in contact every single Friday & making regular payments. Because of this miscommunication, the manager (I believe his name is Joloan) refused to give them their $300 security deposit back. It got to the point where my mother was in tears. All he did was shrug & told us to leave. He just wanted us to leave because it was close to closing time. He didn't want to take the time to look more into this situation & help his customers. Stay away from enterprise because all they'll do is take your money & call you a liar!!!
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10. Thrifty Car Rental - Worcester
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· 40 reviews
375 Airport Dr, Worcester, MA 01602
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11. U-Haul Neighborhood Dealer - Worcester
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· 6 reviews
156 SW Cutoff, Worcester, MA 01604
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12. Truck Rental Center at The Home Depot - Worcester
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· 1 reviews
130 Gold Star Blvd, Worcester, MA 01606
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13. Hertz Car Rental - Worcester - Park Avenue HLE - Worcester
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· 95 reviews
561 Park Ave, Worcester, MA 01603
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14. Cruise America RV Rental - Worcester
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· 13 reviews
156 SW Cutoff, Worcester, MA 01604
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15. U-Haul Moving & Storage of Worcester - Worcester
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· 183 reviews
290 Belmont St, Worcester, MA 01604
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16. Budget Car Rental - Worcester
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· 30 reviews
375 Airport Dr, Worcester, MA 01602
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17. U-Haul Moving & Storage at University Square - Worcester
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· 87 reviews
44 Hammond St, Worcester, MA 01610
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18. Harr Rental Department - Worcester
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· 1 reviews
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19. Enterprise Car Sales - Worcester
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· 76 reviews
126 SW Cutoff, Worcester, MA 01604
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