Best Car Leasing Service Worcester Near Me

Dave Miller: We blew an alternator belt on 290 and had to get off and ended up here. Stranded four hours from home on the way home from vacation with a hugely important appointment the next day we were desperate to get home! Gail and her mechanics put all their power to work getting the parts and installing them and got us back on the road in good time and for a very reasonable cost! Gail went out of her way to make us, including the kids, feel cared for! If we lived close by this would become our full time car repair place! Amazing work!!! Thank you so much and thank God for you!

Cheri Knowlton: I enjoyed my experience with this company. Wonderful staff. Becca sold me the vehicle, and she was so easy to work with, explained everything in detail, and made the whole process go smoothly. I can also say that even though I worked with Becca the most, there were many other associates who were helping like Damien, who is also an awesome sales associate. This staff made my 1st purchase of a vehicle from a dealership so easy, so if you're looking for a used vehicle, go check them out.

Willjanis Rivera: I had the best experience! Damien and Jamie helped me to the MAX! Words can’t express my appreciation and gratefulness I recommend this place 10000000000000%! Great people, Great vibes! 10/10

Jerrica Hassan: I was skeptical about financing a vehicle again due to the disaster of a time I had with the last place of business I chose to go with. I walked in to the Enterprise location on Rt.20 in Worcester and was greeted not only by a room full of smiles but an encore of hellos and welcomes. I had been in a rental from another one of their locations and they had referred me to this one where they do car sales. I read a lot of positive reviews about going through enterprise for financing and of course there is always negative feedback as well but really not much. I go off vibes and I’ve been known to walk out in the middle of a sale respectfully if I don’t vibe with you. I was assisted by Rebecca with the sale but the whole room was involved in the excitement! I walked in with a rental and left with a brand new car! I feel like I was amongst friends yet professionally. I thank them for all the fun and support and I thank Rebecca for changing my life today for this vehicle is replacing my precious car that I got in a bad wreck with and I feel safe and secure and ready to conquer life with the 2nd chance God gave me. Thanks to the team at the Rt.20 location for being part of this journey with me!

Amanda Johnson: This was by far of the best car buying experiences I have ever had. We went in to purchase a Santa Fe and unfortunately when we arrived the car had already been sold. Luckily for us they had just gotten another Santa Fe in their New Hampshire location, not only did they give us multiple options for delivery but they sent their driver on Saturday to pick the car up for us just so we could take it for a test drive before purchase. Since we live out of state they even registered the vehicle and delivered it directly to our home and communicated with us through the whole process. Mike was our sales person, he did a great job explaining everything to us. Eddie and Rebecca were also very friendly and great through this whole process. I would definitely shop here for my next car!!

Jim D: Rebecca, at Enterprise Car Sales in Worcester, was incredibly helpful throughout the buying process. She exchanged text messages with me, even on her day off, and made easy work of the loan application, RMV processing, and insurance issuance. She also got me a good deal on a rental, for the few days before my 2021 Nissan Rogue would be delivered. She and the entire office made the conclusion of the transaction a festive event by playing a song of my choice, over the office sound system, putting a big bow on the car, and taking a picture of me with it. All in all, it was a very pleasant experience and I’d highly recommend Enterprise Car Sales in Worcester to anyone looking to purchase a quality used car in an enjoyable buying environment.

lily g: I’ve recently purchased my first car from here. HUGEE Shoutout to Malaki who had awesome customer service! He made it such a great experience and answered every question I had.Also shoutout to everyone there, for making me feel very welcomed and keeping me updated with all the paperwork. Very awesome team :)

Drexon Brandao: Fist I will say THANK YOU Rebecca Powers.For a lot of people buying a car at the dealership is a stressful thing and I always get mad when I get out of one. But it all changed on 2/14/2023 at this location. I didn’t want to go there but Rebecca Powers was persistent and she gave me confidence that I can actually get a car there so I visit them. Rebecca Powers Recognize me as soon as I got there even tho we only spoke on the phone. I been fishing for car for a month and received all kinds of treatment but Rebecca and the whole crew made me feel welcome and at peace. As soon as I set with Rebecca 10 minutes later I got approved for a car that I want. In 1 hour everything was good to go and I had my car ready for me. They play my favorite song when I walked out to drive my car home. If you ask me if is anything that they could do better I will say it is impossible. Oh I almost forgot, Rebecca was able to find me a super awesome insurance with the lowest payment I could ever ask for that surprised me even more. Thank you Rebecca Powers if I had a connection to have you promoted I would do it on the spot you were awesome the whole team was but you are the one that took care off me. Please anyone who reads this feedback, I will advise you to look for Rebecca Powers, they are all good but Rebecca was the one who took good care of me.

Humberto Caro: At enterprise car sales , they are a family and treat you as a member, Mike was great (ask for him ) he gave us options of vehicles to our budget and did not try to force something that was out of our price range . The whole team is friendly and is interactive with us , the crew even play Bean bag toss with our three kids, love the experience !!

Shaina Blackmore: I cannot say enough good things about this place. Rebecca Powers helped me buy my car, and she has been phenomenal. This has been by far the best car-buying experience I've ever had, and the care they have continued to provide after my purchase has been stellar. I hope my new car lasts a very long time, but if I ever need another one, I will absolutely return here!

Rob Charette: This has to have been my best experience ever buying a vehicle. The sales agent, Rebecca Powers, was very helpful with showing my wife and I a number of vehicles, providing complete description of those vehicles that were not on their property, and escorting us to other vehicles on the property that she thought met our interest. We finally decided on a vehicle that was offsite. It was delivered on the following Monday, I tested it out, found it to be in great shape and bought it the same day. Ms. Powers was able to make a reservation at the RI department of motor vehicles that same afternoon and their representative drove the car to RI, registered it and gave me the paperwork. All in all a great experience. One that I will do again when the need arises and I will highly recommend Enterprise Car Sales to anybody I know who may be looking for a good used car.

Stephanie Logan: My son purchased his car here and I cannot express enough how professional and beautiful the team is at enterprise car sales. The second my son and myself walked through the door we were both treated like we were part of their family.Amazing experience! Thank you all so much😊

Debra Gadsden-Holiday: Hands down.... the best car buying experience ever! I have purchased 3 cars through Enterprise and they have always gone above and beyond to help me find the best car for me!! This was my first time working with the Worcester Branch and Rebecca Powers was amazing! She was very helpful and took the time to help me search for the exact car that I wanted. She was able to give me details about comparison cars, so I could make the best choice for my price range and needs. Then... the whole office joined me for my exit dance (Yes to Dancing Queen!!) out to my new ride!! It was sweet! Everyone who works there is welcoming! They greet you and celebrate you when you make your purchase! If you want a trustworthy... no hassles car buying experience... Enterprise Worcester is the Place!!

Jessica Johnston: I recently purchased a car from this location! And letttt meee tellll youuu!!!! If you want to purchase a vehicle…. THIS IS THE PLACE!! I had Damien but the entire team worked together, welcomed me in, wanted to do anything needed, always checked it myself or others were thirsty, made us laugh and feel at home!! I’ve NEVER been to a dealership to get a car and feel so automatically connected and taken care of!! From my wants, needs and extras he was on it from the start and they were all there to do whatever needed if they weren’t busy as well! I’ll never go anywhere else again tbh! And this company needs to learn fast what value these team members bring to their company!!! Nothing short of a bunch of GEMS!! 💎 🏎️ I thank you all for the help and care that was give along with the hard work! I could t be happier! I’ll send anyone I know or hear looking for a car their way 100%! And btw, I got everything on my checklist and more!! Happiest Ford Owner Now lol (coming from a Chevy girl all her life) but can’t pass up a bitchen ride like the 2020 Titanium Fushion! 🎉🙌🏼❤️❤️👏🏼👏🏼

Michelle DiBenedetto: The team here made buying a car feel easy! They literally ran numbers, stayed late with us and did not mind our daughter running around. They were so understanding we were there for about three hours going over different numbers. I know where we will be heading when we need the next car. When I say they are a team they sure are we booked with damian but literally everyone had a hand in making it happen. This is such a friendly welcoming environment! Cant wait to go back get the next car. They even delivered my car too me! Great work so nice working with yall

Juan Melendez: Hey this is the second time i bought a car from enterprise and its the best place to get a car they work with you to the best of their ability they fast workers fun funny guys i love it man shout out Damien, Ravi , Eddie best guys in there

Jared Kuzio: Had a great experience with Malaki. He had excellent follow up, and was extremely responsive and willing to work with me to find the right truck. The process was easy and straightforward, will definitely be going back in the future for my next car.

Mark Troiano: The dealership was fantastic, it was my first experience buying a car and Steve was a fantastic salesman. He was fantastic, answering any questions I had and helped me feel comfortable with my new car. He also let me drive cars similar to the car I received which was a 2019 Dodge Challenger. If you live in the Worcester area and are looking for a car, I can't recommend Enterprise enough. Everyone that works there is incredibly nice and makes you feel welcome as soon as you walk in the door. I can't thank them enough for all the help they have given me this far and hopefully will do business with them again in the future.

Evelyn Louisa: This is the best place to go get ur car. I remember when Damien said come n u will walk home with a car. It really did happen. Tanx to Damien,Eddy, Addison Rebecca n the whole team that helped me go home with an Explorer. They were so welcoming to me n my kids. Can't 4get we all dancing to my favorite tune as I left the premises. Gd job to the management together with Damien ,Eddy,Rebecca n Addison. I love u guys. Anyone looking 4 a car pls go to Enterprise car sales,SW Cutoff for the best.

Daniel Austin: Good cars, very quick process. Salesman Stephen was easy and great to deal with.

Carlette Jefferson: LISTEN WHEN I TELL YOU ENTERPRISE CAR SALES IS WHERE ITS AT..... BEST SERVICE ,AND GREAT PEOPLE AND A WELCOMING TEAM ,BEST EXPERIENCE YOU WILL HAVE AND DEFINITELY WILL LEAVE WITH A BIG SMILE ON YOUR FACE AND OF COURSE MY TWO FAVORITE PEOPLE DAMIEN AND EDDY BUT SHOUT OUT TO DAMIEN FROM THE BEGINNING DAMIEN GOT ME EVERYTHING I WANTED NOT JUST IN ONE CAR IN BOTH THIS IS MY SECOND TIME WITH THEM AND HE WAS SUCH THE BEST I FOLLOWED HIM ALL THE WAY TO HIS NEW LOCATIONY'ALL BETTER HURRY UP AND GET DOWN THERE I HIGHLY RECOMMEND

November Louville: This place came through clutch for me , new to the area had some car trouble. They have offers for people only with debit. Good deal and reliable vehicle & more importantly good customer service. They have genuine employees & even stayed pass closing hours finalizing me rental. Great experience I am definitely planning on getting a rental every now & than just because how good the experience & fair the deals are.

Nelson Panet: The Carretel Auti Rental staff my daughter 15th Birthday trip happend after my rental place made a mistake with my rental. Customer services was amazing and my girl made it.Thank you.

Aysha Panet: We call the Carretela Auto Rental last minute, as our other rental place had double booked our rental. We had a trip plan for Friday 14th and with no transportation. We started calling around and when we called Carretela the young lady who answered the called was very nice and infomal about their services. I explained to her my situation and she was very helpful to the point, we ended up traveling to Myrtle Beach. From picking up the rental to dropping off the service was very pleasant. The van was clean and a nice ride, gave us no problem at all 😊. Defenatly will come back for more rentalsThank you.

18Wheels on the highway: Very happy with the service, good cars, smooth transaction, will use again when needed.

Briana Longtin: I cannot thank Carretela enough!!!! Today we were stranded the engine in my car went and Carretela was there for us! My husband called them by google search and thank god he did, they came and picked us up in less than a hour!!! Not to mention we had a 2 year old and 8 year old with us who were quickly becoming ansty at this point!!! If I could give this company 10 stars I would! Thank you again and again great job! Awesome staff all around!

Eliza Flores: I loved the hybrid Toyota Venza I rented, Now I want to buy one the same. Thank you so much for your Great customer service.

Rich Costello: Great experience! Family operated with all the expertise of the national brands without the hassle. Rented a brand new Toyota Hybrid and it was a clean, easy process.Would highly recommend!

Tiffany Flynn: So much better than the chain car rentals!

Yocelyn Morataya: Carretela saved our trip when a well known car rental service decided to call us 3hrs prior to picking up our rental letting us know they didn’t have the car we rented. The vehicle was comfy & fit the amount of passengers we needed. The renting process was smooth and we had no issues after drop-off. Next time we will just rent a vehicle directly with Carretela

Denise Lamptey: I definitely recommended this place. They literally treated me like family! I was so frustrated with my insurance company and they did everything they could to assist in resolving the issue; EXCELLENT customer service!!

Kitty Johnson: Great peoples they work with u

Soe La Unica Arroyo: It was my first time renting from Carretela Auto and I was pleased with how the employees were so respectful, helpful and answering any questions I had. The 8 seater was so beautiful and spacious with USB built in so I could charge my phone. I recommend them. 🙂

alvira: Very efficient and reliable.

DeAnna D: This place is amazing! It was last minute, and had a concert to go to in Manchester NH. We walked in and felt so welcomed by Elizabeth, she was very professional and took very good care of us. She went up and beyond to make sure we got what we wanted and needed. We had to purchase their car insurance, and still was satisfied. The car was very clean, and disinfected. I was sad to give it back. The staff and workers there are all respectful, I posted some of our receipt, to show you an Idea of what You could be paying, for a rental, and great service. If you want a good reliable vehicle, from some great people who you can count on and trust, for a reasonable price, look no further, this is the place to go! I will be back, and cant thank them enough for being amazing, even when its a chaotic last minute situation. They definitely handled us in a professional manner. Please Go To This Place And No Where Else!CARRETELA AUTO RENTAL350 Harding St Worcester MA

Jayna Depaz: Easy and efficient - overall I am very happy with the services!5 stars again - I rented 3 different cars here recently in the last few months and they were great. Luz is super sweet and helpful along with everyone else in the office. No issues!

James: Needed a car to drive to Florida and back, got a great price and a free upgrade to a Nissan Rogue. No problems at all, comfortable and safe vehicle. Very friendly and helpful place to rent a car, Liz does a great job helping with options such as using the correct credit card to cover the insurance and setting up my own transponder for tolls. Also, getting me back my transponder after I left it in the vehicle. Awesome place.

#LeafyForLive: The owners are amazing ! I needed a van at the last minute an they didnt let me down. Thier cars are very reliable did a trip to florida one time an then to New York both vans ran amazing very clean inside an out

Nicole Diodato: Had to call a few times in a row to get an answer, when I did she was very quick to answer my questions provided me a price for my SUV request I told her I needed it for the following day and what time I'd arrive, she said no problem and quickly rushed off the phone. The next day when I came to rent the car I waited about 15 minutes for a man to walk up to me and tell me he wasn't sure if there was any SUVs left, he went behind the desk, came back and said there was one and quoted over a hundred dollars more than the previous day. When I explained I spoke with someone already he said I should have made a reservation and when I advised I was rushed off the phone and never offered one I assumed it wasn't needed. Needless to say, I left there at 5pm on a Friday and went to Budget to be greeted with great customer service, quoted over two hundred dollars less and left in under 5 mins!

Tony Moohair: Polite and prompt service, reasonable prices.

Juan Sepulveda: Hands down the most affordable rental rates in all of Worcester. I had decided to extend my road trip and they were able to extend my days over the phone promptly and professionally. Vehicles are modern, gas efficient and comfortably reliable. I will absolutely continue to do business with them in the very near future. Thanks

Megan D: I wish I'd read the yelp reviews on this location before making a reservation. I had an awful experience attempting to rent a car from here. I flew into town to be with my father, who had fallen ill, as he took his last breaths in a nearby hospital. The next day I needed to rent a car in order to run errands for his funeral and I chose Hertz because of their affiliation with AAA (I've been a member for over a decade). When I arrived, the 2 staff members (one named Melanie, and another arrogant white guy with glasses) insisted that my credit card, which was a real credit card (with $12k in available credit), was a prepaid credit card and refused to run it. I explained multiple time that it was NOT a prepaid or debit card and they continued to gaslight me and insist that it was, and therefore they could not accept it. The only other card I had with me was debit card so I ended up having to leave to rent from another company. When I explained the situation to the other company, which has the same policies as Hertz, they were shocked to hear that the Hertz staff refused to even try to run my card, and were able to identify that my credit card was indeed a credit card and not a prepaid/debit card. The other company even offered me a 10% bereavement discount as a courtesy for what Hertz had put me through. When I called the Hertz mainline later, they said the card should have been fine, and the employees would have known that if they tried to run the card. These two employees were flat out wrong and were just being jerks for no reason, and to a person who they knew was dealing with grief over the loss of a parent. Absolute monsters. I filed a complaint with Hertz corporate and was sent an apology for these two employees' behavior. Despite that, however, I will not be doing business with Hertz in the future.

Danyllo Brito (Goiano): Worst place to go, really bad customer service. I don't recommend wasting your time, go in any enterprise, more expensive but no disappointments.

Aaron Lyon: Great staff, had a good vehicle to keep me on the road. Don't use the EZ pass though as they charge a $20 convenience charge plus the cost of tolls.

Clayton Cooler: Terrible customer service I arrived the morning of my reservation to pick up my rental only to be told by a very rude lady that she had cancelled ALL Online reservations my cab driver had already warned me of her reputation for being a rude person. The company should have at least notified the patrons who reservations she cancelled instead of leaving us all with no rental when we showed up I wish I had gotten her name

Sara Lindberg: I just want to say thank you so much ! I was involved in a major accident Christmas eve. I was supposed to go through enterprise but I had a problem with them 6 years ago. I walked my butt down to Hertz and Melanie at the front desk was so helpful ! She got me into a car, direct billed my insurance and I am so happy I could cry! Thank you so much Melanie! I appreciate you very much

Cat Mama: The lady at the front desk at the Park Ave Location is very rude I made a online reservation for my husband after paying a 50.00 cab fare to get to hertz she said she canceled all reservations and stated that online reservations are a hassle for her she was late opening up she was in her car when my husband pulled up at that point she drove off came back with coffee and doughnuts then opened up the store late. I had no email warning or anything she didn't apologize for the inconvenience I guess she is well known for being rude the cab driver told my husband she was a C U Next Tuesday and reading some of the other reviews this same C U Next Tuesday of a lady seems to be a bit#$ all the time why is the company keeping her around!!!! I would love a response please by the owner my husband then went to the airport location and Dimitri helped my husband rent a car with no problem this was today Friday December 30 9:00 a.m I have the reservation confirmation number in a email

Maribel Fontánez Reyes: Buena Experiencia

Rachel George: The lady at the front desk was very unhelpful. I don’t think she knows what she’s doing, made the process a lot more difficult than necessary. She wouldn’t let me use my debit card information to put down as a down payment I don’t understand how that makes any sense. Said it was “policy” sounded like an easy cop out because she didn’t want to deal with the situation. Typing in debit card card information because it wouldn’t scan is the same thing as using the chip. Make it make sense. Same information, same money, same person…but you can’t manually type in my information??

Angelica Herrera: Very good service, the car was clean, and very confortable. Fair Price.

Leslie Marie: The front desk was very rude. I would never come back here.

R K: I made a reservation for a compact car online 3 days in advance. When I arrived, I was told that they didn't have a compact car for me, and if I wanted to get a vehicle, I was going to have to pay more money.After explaining the meaning of the word "reservation" a couple of different ways, the Hertz representative was able to find a vehicle for me.So not a great experience, but at least they were finally able to fulfill their commitment.

Marcos Ávila: Rented a car, no issues. Expensive but that’s just how the industry is now, there was almost no difference in price between competitors.

Marianela Batista: Employees not giving correct information. Wasted my time 2 days in a row to then come in on Monday to speak with another employee that gave me a whole different quote/deposit fee!!!! Should really get it together and stop wasting people time with false information

Byron Stubblefield: They are awesome here. Fantastic staff and very friendly and courteous. Great place to rent from and pretty good prices.

Eusebio Bacova: Worst place to go. Associate named KYLE dosent know what he is doing. Charged my personal credit card instead of direct billing $1200. Avoid this place all they wanna do is get their commission. And the manager on site is never there they have to call him for him to come there. He just leaves his employees there with a full line of people. Hertz you can do better,traing your managers properly so they know how to train employees.

Derek Stephens: Friendly staff, fair pricing, good vehicle quality.

Tammy Debo: Pleasant staff, even when they were crazy busy

Arthur Blodgett: They gave us a nice rental. It was a insurance rental.

NATAIWI PRODUCTS Organic Holistic Beauty AngelMarie: Unfortunately, this location is the closest one of two. Every time we have to rent here we have an issue as do other ppl renting while we're there. This is what happens with franchising. And there's no need to complain because the management is worse and why you're unhappy with service.

L. Bailey: I had a wonderful experience. Had a no fault accident and had to rent for 3 weeks (insurance paid). However, the experience was great. Thank you.

Bhushan Rane: Nice service

Stephen Sycks: Got upgraded to a premium crossover for no charge. Super staff and 24 hour support. We rented for a road trip to Washington DC from Massachusetts. Loved it and would do it again.

Ink Life: Wouldn't recommend

Esther Darfour: I've tried this place twice and both times I was disappointed. I rented a vehicle here in Dec 2022 through insurance after an accident. And after returning the vehicle the manager was trying desperately to pin some old damages that were previously on the car on me! If it wasn't for a male figure coming afterward to help me get out of those faulty charges I don't know what I would've done! Secondly, 3 weeks ago I booked two vehicles for a business trip happening this weekend. The manager (Ja**d) again removed one of my bookings because he "thought" it was a double booking. Keep in mind they were two different vehicles and two different pick up times. Why didn't I receive a call if there was a question about my bookings? And if it was cancelled why wasn't there a followup via email or phone call? This place is HORRIBLE. That manager should be fired! IF I COULD GIVE MY TRUE RATING THE BAR WOULD BE BELOW HELL.

Tim Murphy: Went there to help a friend get her rental. The lady who didn't eat anything all day was still polite.

Sara Lindberg: Horrible. I had a reservation for about 2 weeks through insurance. I walked the 2 miles there to be told I was on a do not rent list. From an incident that happened 8 years ago. Why didn't they tell me when the reservation was made and I made multiple calls regarding my reservation.

alex almeida: Great experience. Very easy and the staff is extremely friendly and helpful.

Joe Matick: You kidding me they book you over the phone to literally call you back10 mins later and say we have no vehicles...I even booked on there website after they told me that's the only way....not a good look all I'm saying ...I never leave a reviews but here you go enterprise worcester 2nd time this happened🤔

Jon Monge: Scott and his team have the poorest customer service that I have ever experienced in my lifetime. They lack accountability, respect, and integrity and are the most unprofessional people I have ever dealt with. My insurance carrier recommended that I go through them, and I have regretted every moment and every interaction. First, Scott lied to me when I booked my reservation and said he didn't receive it, and when I showed up at the branch, he showed me his system, and as he was swiping, I saw my confirmation, and he acted like he didn't see it. I called him out on that. The second time was when I was on vacation, and Scott called me and told me that my vehicle was deemed a total loss. I called the Auto Body and my insurance carrier, and they were shocked because my SUV was being repaired, and it wasn't a total loss. Third, when I returned the vehicle two days prior, I was supposed to be issued a refund for the time I didn't use it, and I wasn't given my refund. I had to demand to speak to DM or Regional Manager before escalating this matter further. I dropped my car off this Monday, 7/25, and I am still dealing with this matter. I woke up today to see my credit card double charged. Think twice before going to this location.

Lillian Parke: Scott and Kelly went above and beyond for me my car was total they made the rental process smooth I sincerely appreciate there courtesy an professionalism when assisting during this time 2 months later now they have someone name Fallon as the assistant manager not very customer centric seems to just care about numbers

Anthony Mwaura: Great customer service

Nick Blaise: Literally never have any cars available. No one makes an effort to get one. Almost like they are pumped to tell you they can’t work for you today. Not sure why this location is open at this point.

Eric Hefler: No vehicles are you kidding....?

Amber Sands: I recently got into and accident and went to the enterprise in Worcester, MA and was only offered cars that were out of my policy limit. The lady who rented the car to me was unclear about me getting reimbursed for paying out of pocket expenses and said I CHOSE the car that was out of policy limits when that was all that was offered to me !!! She showed no disregard on the phone and I will never ever be taking my business back here. Worst service ever

Denice Hopper: Haven't heard there in a while good prices compared to Boston.

Crystal Berthiaume: Park ace location is the best! Always always take care of my family and I, super accommodating and understanding. Best customer service

Marion Russell: When arrived had no cars didnt offer to find one at there many locations

Jari Colon: Good

Jackson Lobo: What a terrible place! My insurance company called the place to make a reservation. I was told by my insurance company to drop off the car at the car body place and pick up the car (Friday before 5). So i called the place to let them know that was dropping the car off. Someone called James answered the call. I couldn’t imagine anyone with worst customer service skills. Tells me that it’s Friday and since no one is going to fix my car over the weekend he cant give me a car and hung up on me. Mind you, my insurance company is willing to pay for the weekend. Now, even though i have a reservation have to wait until Monday. So i called asking if they can check with other enterprise locations and i can pick the car from there. Without even checking, his answer was ‘NO’ they dont have any cars.Worst customer service! I have been a enterprise customer since 2014.

Myrtha Quinones: -I’ve always used Enterprise this time around I was disappointed with the actual price charged; it was not what I expected.-I missed a event due to after smoke/ emergency maintenance lights came the rented vehicle; I call 24hr line which directed me to go in the morning not solving my issues.-The following morning i was switched into a smaller vehicle. There was no reduction in price for the change of vehicle or for the car issues that prevent me attending the event.-I called and there is nothing to be adjusted. 🙁 I will be searching for a another car rent for future needs.Thanks.

Henry Townsend: Great customer service. Highly recommended.

Benetta Kuffour: Courteous, Helpful, Quick, Knowledgeable and Proficient. Excellent service at the local pickup and drop off.

Cheryl D: Great location, and quality vehicles each time I've rented from here. Staff are wonderful and friendly. Great pricing.

Malcom “Mel” Godowski: The rates were affordable and the service was excellent. Convenient location and a variety of options.

Kevin W. Cox (CK1): Overall experience was a pleasure. The staff was polite and professional. Very attentive and helpful. My first choice for a car rental service.

Laurie Miles: Always fair, always friendly

Susan Perry: Our grandson was diagnosed with a brain tumor. I flew into Massachusetts in order to take care of my granddaughter while my grandson was in Boston receiving care. My daughter and her husband would be with my grandson in Boston. I picked up my car from Worcester. It appeared dirty. They assured me it was OK, as I didn’t have much time to get to my destination I drove the car. By the time I got an hour and a half to our daughters home in Rehobeth, the car was vibrating severely. When I arrived my daughter and her family were shaving my grandson’s hair in preparation for chemo and radiation. After a couple hours I asked my son in law to see why the car was shaking so badly. He drive the car around the block and said the car was not safe to be driven. It was 8 pm when my son in law told me the car should not be driven. As they were leaving to go to Boston at 8, I decided to call budget at 7 am. I called customer service and was told to call roadside assistance. They said it would be a two way tow! Then roadside assistance sent a tow truck to pick up the vehicle but did not bring me a replacement vehicle, even though I had requested one, and been told one would be coming. Every time I called budget I was told that I had pre-paid for this vehicle and could not get a refund. I have tried to work with them several times. They told me to go to a rental location and ask for a replacement car. I explained I could not because I had no way to drive! They still did not help me and refused to refund my money, charging my credit card $450.00for 2 hours of a car! We have always used Budget…never again! They left me stranded at a time I was already in crisis! This is a company without a heart!

Pablo Unquiles Gonzalez: Fast and easy :)

Jim Williams: I got a great price I had to extend my rental and still got a good price on the extension the counter help was fantastic my only complaint would be the 800 number and all the prompts via computer very hard to talk to a real person

Raymond Semidei: I’ve used these guys a bunch of times over the years and I’ve always had a good experience

Terry Bennett: Worse customer service ever

henry Eugene jolley: Great thanks.

J Darling: Helpful location when I needed to add a driver mid-trip but not a particularly friendly location.

Shaun MacDonald: We took a cab from Webster to The car rental place, to be denied!! The employee said, you have a driving restriction for night time driving.I said, to the employee my son has his permit, & he is driving. He proceeded to deny us the rental, after my son paid online with his credit card.We then paid in total $120.00 in cab fare.I would definitely not recommend "Budget Rental Car" to anyone!!We we remain quiet while we were waiting for the cab to come pick us up, and the employee stated to my son, when you spoke to the girl on the phone you had a contract..... So you knew what you were signing.....And sent this out into the rain with a very rude arrogant behavior! We close 10 minutes ago I wouldn't recommend this place to my dogAnybody that treats customers as he treated my son and myself should be fired immediately this is why rental car services don't keep their employees and don't keep their businesses because a-holes like this run to business and don't know how to treat customers properly.!Very arrogant and attitude don't go here do yourself a favor.NeedThis employee should be fired due to the fact he also sent us out into the rain waiting in the rain for a cab mind you who does that

Jeffrey Aragon: We had to get a rental car because our car broke down and so my wife can get to work. My mother-in-law paid for the rental (she lives in Florida). The lady at the front desk yelled at my wife and said that we needed to have the credit card there. My wife asked if there was any other way to prove or anything but the lady just yelled at her. My wife even called my mother-in-law and the law wouldn't talk to her. The lady was really rude and horrible. And now we are on hold to get a refund. These people suck. Never going to use budget ever again. You shouldn't either.

Aileen Bonczyk: It was easy and quick within half hour we were in our Rental Vehicle...

DS Landscapes: Very fast, convenience service. When I walked in they knew what I was there for and they had everything ready. I was in and out in 5 minutes. When I dropped off the rental the gentleman asked what card I wanted charged and made it happen. Again, in and out in 5 minutes. I will rent from these guys again.

Nicole Diodato: Great price, excellent customer service, in and out in under five minutes. The car was brand new and drove flawlessly. Exactly what I needed with absolutely no hassle! Thank you, I will definitely be back next time I need to take a trip!

Martina: everything was easy breezy and affordable

Steve Shaiman: Everything went well and customer reps were great. Rental was a bit expensive. No clear statement on till policy.

Chenelle Jenkins: This entire team is absolutely AMAZING! Purchased my Kia Sorento a few years back and had a stress free experience!Recently took my 20 year old son to get a vehicle and had an even better experience. Shout out to Malachi and Steve!! You guys truly went above and beyond to make my son feel comfortable and confident in his decision.The best customer service skill I've ever experienced!! We LOVE the ENTIRE team!!!

Sara Jones: Mike made this process so easy and stress free for my husband and I. I would recommend coming here for a new car to everyone. Everyone here is friendly and helpful and made this an enjoyable experience

F H: Exellent service, respectful and helpful. We had a great experience with Stephen Smith to buy a Nissan. Hardly recommended ...

Joetrish Neeland: Exemplary Experience!!

Michael Medas: Honest, and truthful people. They were amazing, so friendly and you could tell they really did care about us not the sale. We went there with having no success at other dealerships, and they got us approved and in a car beyond what we were expecting, in only 2 days. Our sales person Rebecca knew just from talking to us exactly what kind of vehicle we wanted and surprised us at their location with it. The sales manager Robbie went way beyond for us when I was having banking issues, and stuck with us until it was resolved. The car was registered and insured on the spot. We drove home in it that same day and we could not be happier with everything!

Joey Rugar: Great place. Always had a great experience her with Nick Cameron and Henry. Professional and caring

Zachary Bradford: I would never recommend a car dealership more than Enterprise! I went in to look for a car and I told Malachai exactly what I was looking for. Within minutes I was test driving a car that was perfect for me! Rebecca then took over for the rest of the process and she was amazing. She made what was usually a stressful experience into a pleasant one as she answered every question I had in a quick and professional manner (and she even got me a brand new windshield when I mentioned there were some scratches). She mentioned she loves waking up every day to help clients get into cars they love and that energy shines through 100%. The car-buying experience here was outstanding and I will be returning here for all of my car purchases in the future.

Lori Gaspie: If you need assistance renting a car, the team here is awesome. Heny was a pleasure to deal with from start to finish. Thank you very much!!!

Lillian Parke: I had a wonderful experience purchasing a used vehicle. The process was stress free an pleasant special shout out to Rebecca for making it happen. She was very thorough and knowledgeable.

Rocky Mountain: I’ve had an AMAZING experience with this specific Enterprise. From the start of booking an appointment from entering the facility getting greeted by an outstanding team to getting assured I get the absolute best help with finding a vehicle that suits me. Rebecca is truly the sweetest, caring and helpful worker! She understands your needs and will not just have you settle with anything! She makes sure you leave with not only a new vehicle but a friend. This dealership has outstanding options to chose from and will assist you with all the help you need! They truly know how to treat their customers like royalty! 😏👑❤️ I absolutely recommend this enterprise to everyone!

Courtney Pike: Great experience! Malaki was very helpful and talked me through everything to where it made sense for me. Everyone was very accommodating and friendly! Happy with my new car thanks to the staff!

Robert Bonzey: Started off Great. Now it's been Horrible. If I could GIVE THEM A NEGATIVE STARS I WOULD.

Sara Millott: Devante was very accommodating to my needs. Quick to find a replacement car after Enterprise headquarters booked me for Park Ave- but then had nothing on the lot. Devante and Deion ran the whole rental department- nothing but hustle hustle hustle from these guys. They were both HUGE on customer service- not just with me but EVERYONE that walked through that door was greeted with a genuine smile- at 4:45pm!!!! 15 minutes before closing and they were nothing but accommodating. Deion did the walk through with my car and even helped me install by car seat, and held my 8 month old to keep him from screaming. Just all around A+++ team- and kind.

M S: As I walked in the door, I felt as if it was my birthday. Excellent customer service from everyone. However, my family and I could not ask for a better Sales person. Damien listened and understood that safety and having a reliable vehicle is my top priority. Because of Damien, I was able to return the rental (pocket the rest of my cash) and leave in my "New Car" the same day. All I can say is a job well done. Thank you Damien.

Dawn Flynn: I had a great buying expirience working with Ravie .He found me financing and a great fit Something to drive exactly what I was looking for. The staff friendly helpful through the entire car buying process. From walking in the door to the time I pulled off the lot..Enterprise is in my opinion ,the first stop for vehicle rentals or purchases in the future for me .. Thank you to all the staff in the Worcester location at 126 SW Cutoff ,Worcester MA.

Shannon Lewandowski: The details of my experience at this specific location has honestly got to be one of the best ones I’ve had yet ! It started when I received a phone call from REBECCA during the time I was renting a car from enterprise on a insurance claim. I knew from the very first phone call with her I would definitely be doing some business with her. After a few persuasive phone calls I made my way to see her in person, she answered all the questions I had, she recommended some very nice top dollar vehicles and if she didn’t have it she would have found it for me. This place even gave me TOP DOLLAR for my trade in and EVEN LOWERED MY CAR INSURANCE PREMIUM upon entering this location I had felt like I was home from start to finish. It’s not a lie that they do just have youu sign and drive. With that being said I wanna give a HUGEEEE SHOUT OUT TO REBECCA & DREW for all of this as well as the rest of the folks over at enterprise of worcester , without you guys I don’t think I would have been more comfortable or confident in buying a car. You guys made this painless as possible for me and for that I’m forever thankful for you guys 3 Thank you for EVERYTHING down to the red carpet treatment along with the GUNS AND ROSES ♥️ I will be sure to visit soon.

James L.: During my phone conversation with Enterprise, I was very specific that I wanted an SUV and I waiting an extra day to pick up the vehicle to ensure that I got an SUV rental. I was promised that they would have an SUV for me but when I showed up on time as promised, they did not have an SUV and then acted like it wasn't their fault they didn't keep their promise. I guess they don't care they wasted my time, gas and effort in this process. At the very least they should have contacted me to let me know they didn't have an SUV and saved my time and gas but I guess that was too much effort for them. Do yourself a favor and find another rental company that cares or go to this one with very low expectations.

Jaelen Arnum: My overall experience with enterprise was amazing! The whole staff was very welcoming and made me feel very comfortable. Getting a car here is something I would recommend to anyone 10/10.I personally had the most help from Ravie, totally amazing guy. Helped me get a 2020 Altima and worked out the best numbers for me. I also had some help from Eddie. He also is a very amazing guy, both hard workers. Everything went very smooth, while Ravie was helping me with something, Eddie would be working on something else. Took there time really explaining my options, while getting me finalized in a respect time frame.They put on a song for me when I finalized my purchase. Which then turned into a dance party! If you were to come here I would say any of the workers there WILL help you. All very nice, generous, people. Once again I would recommend Enterprise 10/10 times to anyone. THANK YOU GUYS FOR THE HELP!

David Flores: This is the most amazing place for anythin car need sales rental info and shot out to cam rebecca and eddy for makin it happen best place highly recommended