Best Financial Institution Cambridge Near Me

Rachael Chambers: Company gave me first real marketing internship opportunity. Thank you! :0) @rachael13479

D Penn: Let me first start by saying, this is only the second Google review ever written by me but I really wanted to add my two cents here. I opened an account with ECSB recently only because the business for which I was working used them & thought it would be easier to set up direct deposit. The woman with whom I dealt in the Medford branch(I'm embarrassed to say I don't remember her name)was awesome & treated me as though I was depositing six figures, which unfortunately wasn't the case. To be honest, I'm probably a customer that cost them money to have but you definitely wouldn't think it whenever I go in there(I use the Woburn branch now). I'm sure the "unflattering" Google reviews on here aren't fabricated but they definitely don't warrant one from me.

CT Cambridge: Completely out of date online banking and password recovery. 1990s tech experiences in 2020s.

Anna Gomez: It was a question for us how would this bank hire people who are outright rude and talk to clients condescending when they're the ones who don't have the real knowledge and experience on finance.

Larry Express: I’ve been in business for 45 years I have never dealt with a more professional bank and I’ve dealt with them all. They are always polite they are always professional anytime I’ve had a problem, and the problems have always been just a misunderstanding by them sometimes or by me usually.I know it’s easy to hate Banks, There are quite a few I don’t like but If your looking for a professional bank you should check this one out

Matthew Christensen: I'm not sure why there are low reviews. I got great help from both the Online Supervisor Jeffery Shapiro and from the Main in branch associate Shannon. I had a great experience opening up the CD, and was told of more products that we will consider for the future. They were respectful and professional. Maybe there has been a change at ECSB and you should try for yourself like I did.

ZJ Emma Wang: The worst bank I have ever worked with.

Jeremy Coffey: ECSB has been the banker for our small business since 2015. They took a chance on us when bigger banks turned up their noses, and have stuck with us through the Covid-19 pandemic (which has crushed so many small businesses). Their staff is professional, courteous and respectful of the real-world needs of small businesses. If you own a business, and are looking for a partner vs. a big institution who is more intent on collecting fees vs. helping their customers, give ECSB a look. Our primary banker has been Deborah Dobbins. Can't say enough about her and her team. Feel free to contact me for more information and candid feedback.

Kevin OMalley: Have worked with Tim Tuttle in the Belmont branch and he's a pros pro. Extremely responsive, Rarely a half hour goes by if I have a question via e mail that he fails to respond in a timely fashion. Always responds to phone calls promptly. Linda the branch manager is superb and I urge anyone looking for banking services to walk in there and you'll be pleased. Rates are very competitive on mortgages. Couldn't be happier.

tawhid alam: This bank rip people off from the interests they implement. They're lot higher than other banks but service is nothing great.

Henry Mencken: This is for the fine folks over at the Medford branch. My wife and I were looking to move on from our current bank. Our criteria is simple:Do they offer online banking: yesDo they offer billpay for things like national grid: yesCan we tranfer money between accounts: yesAre they close by: yesLastly where are the ATMs: I can walk to the nearest one!As for customer service, I generally don't expect much given the service we've endured with our last bank and quite frankly banks in general. That is not the case for our Medford branch. Osvaldo was the man who helped set us up. He's extremely patient, he made sure we understood the accounts we opened up. Even went above and beyond to make my wife feel comfortable through the the process. Not to mention a Pats fan so even more points there! They really couldn't have a better representative than Osvaldo! A couple of days later we needed a Notary for our paperwork and that brought us back to our branch. I did not realize it was the branches vp Kathyann who helped us out. She took us in immediately and even assisted with our witness on the paperwork! Thanks to Luis for the assist! This experience only confirmed that we chose the right bank. Even better still, three days later we got a follow up call from Jennifer to ask if we were satisfied with our new accounts and if there was anything she could help with. This is textbook customer service. I know because this is what I do in my job. While some folks may have had other experiences, it couldn't have been with the Medford branch. These folks were by far the best in banking I have ever experienced. I look forward to a long run with East Cambridge Savings Bank!

Steven Kevin: This bank was useless especially during lockdowns because their online banking systems were down.

Z ZY: Shoutout to Charles from Home Mortgage department, always helpful!

Charles Carbone: used this bank my entire life. great local establishment

Marvin G. Hopper: Horrible customer service. There are so many complaints about unprovided services and you can see it on their social media accounts. It's unfortunate that we also got to experience this horrible situation. This company is useless and I will not recommend them to anyone ever. No responses etc. Took so long to get in touch with someone.

Tommy Caccavaro: Been at this bank now for over 10 years and have always loved there service in every area I’ve needed, would never switch to any other bank

David Murphy: This has to be the worst bank I have ever had the displeasure of trying to deal with. Tried to open a savings account with them and jumped trough all their hurdles of sending proof of identity and address. Had an email confirming they'd received it and they'd be in touch to open my account...then never heard another word from them! Emails went ignored, phoned their customer service team, went through verification of who I was then cut off. Such a terrible service!

william miller: At times like this banks should be quick to adjust and ready to provide what the current situation calls for to accommodate the needs of its clients. They should improve and make their online banking a fast and smooth experience for everyone.

Pj Westin: I've never had anything but a positive experience with ECSB. My wife and I shopped around for a while when deciding where to open a joint account, they offered the most competitive interest rate and perks (ATM fee reimbursement, etc.), and we've never regretted the decision. The customer service is always excellent in every branch, and they even have a really good banking app (which I was surprised by, since they're such a small bank). Really glad we went with them.

Justin Stevens: These folks really need to be more tech-friendly. Everything is manual and human contact is something we should all avoid in times of COVID-19. It's high time to digitalize!

Lanny Stricherz: The card appears to be an excellent one, but the application process is very tedious. The people I have dealt with have been both knowledgeable and courteous.

Michael Bruce: Dear Member Services/ US Alliance:I have been a member of US Alliance for over 10 years, and I would like to write about the excellent customer service and Management from the Medford Ma, Stations Landing Branch.I had an account issue as to where I had a merchant trying to continually withdraw money from my account causing me a negative balance due to insufficient funds fees. After dealing with customer service/ member services I was directed to the Medford Ma/branch - there I worked with Ivanna the Branch Manager - she welcomed me with amazing customer service and the handling of the matter made me realize why I chose US Alliance for my personal banking. Ivanna Alas is AMAZING with her knowledge and helping me through the process. Everything was handled and taken care of - Thank you so much Ivanna, your amazing and I thank you for everything - wonderful experience, excellent customer service and knowledge of the banking systems.US ALLIANCE member - Mike

Frank Giakoumis: I was coming through Medford today and stopped by with a couple of questions and needed to solve a minor issue. I got to sit in an office with a very pleasant woman Sofia Franceschi. Sofia answered my questions and solved the issue.Peace of mind is priceless GO U.S.Alliance

Yusuf Sloan: Lack of professionalism and communication. Poor customer service. Very poor experience in all levels without exaggeration. Go anywhere else might be better than this bank.

Adrian G: Embarrassing experience. Bank charge $10 when you close account(just for the check) with the reason-pandemic. Customer communication very low. Stay away from this bank.

Rick Sanon: Anybody reading this PLEASE DO NOT join this bank.A person would that a small bank would appreciate it customers more nope. You get better service and features with large banks then this one. Excessive fees, no help to build credit a charge to replace a debit card where their reps will tell you it costs the BANK money to make a replacement debit card lol 😆crazy. So a little word of advice if you are thinking of joining this bank you might as well do B.O.A, T.D, Chase anything but this.

Maria Tarantino: I have been with USAlliance a few years now but recently my fiancé and I walked in to open a joint account and Sophia Vessiropoulos took us right away, I have been helped by her a couple times before and she is very kind and helpful. Everyone seems to be friendly and enjoy what they do. USAlliance is the only place I bank with and plan to keep it that way.

Claudia Ortiz: Y’all deserve zero stars!! Super fustrated! Rushing to make it before closing which on google and on the Branches Door it says 5pm and I actually make it 13 mins before 5pm and the 2 ladies refused to open the door. Great costumer service USAlliance!!

Brendan O'Day: Do the whole application for a HELOC. Ariel finally reaches out after close to a week. After that I hear from him not until another week later on. Tells me everything is with the underwriter and he cannot help out right now.Fast forward another 3 weeks without ANY communication. Just to tell me I am disqualified. Communication with clientele was just plainly god awful. Then I have heard anything from Ariel since that first conversation.One of the only reasons I got disqualified was what I disclosed to him right in the beginning. Said “It would 100% not be an issue”. Thanks for the lie on top of everything.

Stephen Mason: I've dealt with several financial institutions over the course of my life, but USAlliance is my final stop. Assistant branch manager Irenemarie displayed such knowledge and professionalism while assisting me on my auto lease buyout, that it was totally stress free for me. Irene went above and beyond and took the time to explain the process, making sure I understood everything step by step. Good luck in your endeavors...Stephen

Samantha Kennedy: I absolutely love banking with USAlliance! Anytime I have any questions or concerns the team at the Medford location Irene, Al and Sophia help me with no hesitation. I have bothered them on numerous occasions with some pretty ridiculous questions and they continue to help with patience and are so personable. I honestly can not think of one bad thing to say about this credit union and more importantly the staff! They are truly the ones who have helped to make my experience above and beyond!!!

patricia hinds: I have been with US Alliance Financial since September 2016. Every time I go in to the Medford Branch The tellers and manager know me by name that means a lot to your customers when they recognize you and you recognize them. I have referred all my friends to this bank weather they transfer over or not I’m not sure but it is the friendliest bank that I have ever had my account with. The online apps are fantastic you could do practically anything by yourself online. This is the best bank ever in my opinion.

Stacey DiPaolo: This is the friendliest branch. Everyone is very helpful! Great place to bank!! 😊

OmR M.: I've been with USAlliance since day 1. And I have been happy with all the services offered. All of the associates are personable and helpful. When it comes to finances this is my go to, consistently has the best rates when it comes to cd's and loans. And special promotion offers, just ask.

Alyssa Sarno: I went to this bank to refinance my car 3 years ago to get a better interest rate with lower monthly payments and it was so easy. Irene has really been my go to she’s pure awesome always guiding me to the right direction in what I am looking for and what would works best for me. She really knows her stuff!!!!! Would recommend this bank for sure, only down side is I live near Lowell there is only 3 branches to deposit money into your account which is Cambridge, Malden, and this one in Medford. Would be awesome to expand and have more branches. Thanks USALLIANCE/Irene!

Cullen Scott: The notary here has no clue how to do his job. After watching me sign the document with two photo IDs one state real ID and a US Passport he told me because my state didnt put a signature on my license he couldn't verify my signature. The man watched me sign the paper with his two eyes and refused to notarize my document which cost 25 dollars to overnight and must be overnighted again. He had no idea the requirements of a notary.

Basant Parida: I along with my wife visited this Branch yesterday to open a CD. We were very courteously greeted and were explained all the alternatives as well as the currently available best rates. I could book my CD with an interest rate that I consider is the highest available in the Banking sector today. I was very pleased with the wonderful service offered by Ms. Irenemarie Magnarelli and Mr. Al Montejo. Incidentally, I am a long-standing member of the USAlliance Federal Credit Union eversince 2004 and I am very happy with the best financial services received over all these years.

Phillip Prisayanh: All staffs were so helpful and courteous since I stepped foot in this branch before I even became a member. My wife and I were very pleased with all staff members, especially Miss Sophia Vessiropoulos who stayed longer after the bank closing time to register us. She was wonderful to work with.

Leïla Joseph: There’s an white woman with a fat face who piss me off all the time I got there! I don’t know what’s the matter with her, she always give me an attitude and I’ve done nothing to her, I always addressing her politely! She never smile, she’s not nice!if she’s reading this *just wanna let you know Am a customer Ma’am, you need to calm down with your damn attitude*

John Greene: Allowing one of their card holders to steal from our business. Will not review evidence proving that the transaction was legitimate.

Robi Rahman: I went to the bank to withdraw quarters. They didn't have any. And you can't access your checking account at the ATM if you bring your BofA credit card.

Emily Alice: Everyone’s very nice but if you’re looking for quarters as of June 2021 they could only give 10 dollars at a time

Jasmine To: I always come here for all banking transactions. They are very helpful, professional and friendly. The time I tried to apply for my first credit card Rubens have kindly guided me through the process. He is knowledgeable, professional and very friendly. I like all the staff there and would not hesitate to give them 5 stars. Thank you very much.

James Sinka: Great customer service - would visit again

Patrick Herring: Very helpful for all of those transactions that can't be done online. Helpful and easy going staff.

Kimberly Le: I've been to this branch multiple times for my small business account set up and they have always been attentive and helpful. Thank you!

Barbara Englesberg: As a former customer, I am writing to ask Bank of America to stop funding Enbridge's Line 3 tar sands pipeline. This unnecessary pipeline would endanger future generations with possible leaks and would add to life-threatening climate change. It would violate indigenous rights treaties and traverse wetlands. Please defund tar sands pipelines!!

Benjamin Corey: A branch of one of the largest banks in the world and yet they can't exchange cash for change.

Dilshod Achilov: Efficient service.

Noza K: Stopped by for a notary service. They were super attentive, quick, and efficient. Job well done.

Rania Karamallah Krkasawi: Very unprofessional! The banker advised me to borrow money from my roommate, as if he know my roommates!!!!!! he asked so many personal questions in a very unprofessional way that made me so uncomfortable. Finally Decided to switch to another bank and stop my business with them I never had a pleasant customer service with this Bank anyway, but that topped it! And am done with BoA

James Dean: Sita was super unprepared to be a teller today... It took about 10 minutes to make a withdrawal without my ATM card. So very disappointed.

Tyler Lambert-Perkins: Very nice bankers. Greeted at the door.

othmane bourakkadi idrissi: The worst customer service in the planet, I kept calling for a month sending emails no one responding and this happened 2 seperate times. Coming to the US I thought boFa might be at least average, but it is mediocre you can find better in each part of the world even in developping countries the service is much much better. Run away from these guys they only care about you a little the first day when you're opening an account and they disappear after.

Mark Harlan: a bank that doesn't keep foreign currency for customers is a bank that gets a 1-star review.

Will Diamond: Kruba helps me weekly with deposits. Her customer service is excellent. Kruba is friendly and efficient. Thanks!

Chels Errante: Awful service! I’ve been with this bank for years and things have been fine until I came to this location. They gave me false information and put me in further debt when I was trying to pay things off. I had to ask 8 different times before I was allowed to speak to a manager. Never going back and switching banks after this experience.

William Stewart:

James Walkingstick: Stopped in to ask about switching over to BOA from my previous bank and was directed to Shiva. Was handed a wrinkled up paper and rushed out, with none of my questions answered and no assistance with opening an account. He, however, had time to hang out with everyone in the lobby. Guess it’s not a place to visit if you’re looking to switch banks 🤷🏻‍♂️

Fan: They used me to train their new employee. It took me 30 mins to get a cashier's check...They should have trained their employees much better before putting them in front of a customer.Very disappointed...

Carmen Chan: My husband and I came to join our accounts together. The account manager successfully added him to my account. But butchered it by accidentally changing my ATM card's PIN number to my husband's PIN number AND they forgot to issue an separate ATM card for my husband AND they didn't set him up with an online account. Should I mention that the manager was also 15min late to a 30min appointment? Truly unprofessional. All in all, it caused a huge issue 2 days later when I tried to use my card at the Central Square branch. The Central Square branch caught all these errors and fixed it for us, and was horrified at how careless the Harvard Square manager was.Harvard Square branch was also much more interested in signing us up for credit cards/upgraded checking and savings account, than to help us with what we had scheduled the appointment. This together with his botched attempt at joining our accounts, convinced me this branch was more interested in selling products, than to help an existing customer and retain our business. Little do they know, if they had helped me with my concerns first, I would be more open to their offers.

Digna Rambu Bita Emu: I would like to recommend Yuanyi Chin for her excellent services. I had to make a rush reference letter today (Saturday - weekend!), and she tried her best to help me getting the letter within the same day in a short time. I could not thank her enough!

Julieta Sarmiento: I would like to recommend the outstanding service from Mr. Nicolas Garcia Escovar at Bank of America, Harvard Square. Nicolas offered me professional, patient, and kind banking advice in Spanish! I had an issue with my cards, and Nicolas promptly helped me solve the problem and kindly suggested to me how to avoid the same issue happening again. I highly recommend Nicolas for his exceptional customer service.

Kevin Murphy: Pathetic! Just trying to speak to a human being seems impossible!I'm sure my email will be shared with the world, now.Thank you BOA!

Robi Rahman: You can't access a checking account from the ATM with your credit card, or get quarters. You'll have to wait in line for a teller, but they're not very competent and the line is two hours long.

Kate: I’m writing this review from the lobby of Citizen’s bank next door. I’ve been a BoA customer for almost a decade but due to the awful service of this location there was no point in having the convenience of it and I stopped being a BoA customer.

RV: It's a bank of america, so you know what you're getting. This branch is particularly bad because of the crowd that hangs out by the front entrance. Feels unsafe. If you have to bank with BoA would recommend trying another branch.

Rocephin W: I needed urgent help, so they squeezed me into their tight schedule twice with courtesy. They are very reasonable and understanding. Maybe it was my luck, but I was treated with generosity and professionalism the only two times I visited.

Mohammad Ismail: This branch is one of the worst branch in Massachusetts. Most of the staff are very rude, not helpful and unfriendly.

Christoph Resch: I have only positive experience with this branch. People are very friendly and helpful. Questions were answered fast and accurately.

Rebecca Smith: Plan on waiting 20-40 minutes if you want to work with a teller

Arlene Yarde (ISAJ): the worst place to go, they mess up a deposit, Mr Abhari had a attitude because i was asking question, im changing banks asap

Amin Zarkesh: The teller service here is extremely slow. None of the staff seem to be in any hurry to help the customers. I've had the same experience multiple times here.

Emily Beato: The account is easy to manage and opening the account is very quick. There’s just one problem.If there’s something wrong with your card such as potential fraud or any kind of suspicious activity, they never contact you about it. I used my card in February 4th. Since then, it kept declining at stores. I just called today and discovered my card was closed and they also thought there was fraud involved! They never notified me about anything! I had to learn the hard way! I’m seriously considering closing my account and getting a new bank! They seriously need to CONTACT the card holder and actually notify them if there’s something wrong! It would save so much time and embarrassment!

Frank Pinto: My family has used ECSB for over 20 years. The staff are always to the point, but friendly. Very transparent way of doing business and the bank has a nice atmosphere.

Renyson gomes: Well to begin with....clerk was friendly but her helper was a pain .....to get change from the bank you need to open an account if you don't have account this so called BANK dnt provide any kind of help for changing big bills.....bloody desperate to have accts

VA B: The only Bank of America that never has quarter for their customers. I don’t know if is because is me or they don’t give it to anyone. The way they talk is also very rude. Need to reinforce customer service

Ashley Porras: Short staffed and unable to carry out typical day-to-day bank functions. Only use it as an ATM

Kenneth Robinson: One teller very slow

Helen Lindsay: I’ve gone in few times during the day for basic services. Staff friendliness and helpfulness is hit or miss. The ATMs in the front are a nice feature and are open outside of business hours.

A D: Predatory practices meaning they'll set you up & steal your money. Worst bank in America and it's not even American

Chris Hendrix: I tried to walk in at 11am on a Wednesday and they were closed. If you're not going to be open during non-business hours, at least be open during business hours!Staff there was very helpful on my previous visits however.

Kedar Chaudhari: Some staff members are good and very helpful but others are ignorant. Bank of America call center provided me better service on phone than in person service at this branch

Tobias Kaiser: Went there to open an account with my partner. Everything was super easy and quick with our appointment. Big shout out to Atabak Abhari Laleh who was the BoA employee helping us today - amazing guy who should probably be the manager there.

Amy R. Sterling: Stars to the kind woman who helped me. 0 stars to the bank that charges monthly fees without alerting their customers. Switching to SoFi - no fees and automatic interest payments on acct balances.

Eskinder Defar: 5 star goes to sanjita ,she solve my problem made by other staff thank you 🙏

Kelly Wang: Be ware of the waiting time. They will keep you waiting in line for hours. Just terrible.

Stefano Barbier: Not bad, seems like a normal BOA from the ATM area

Ameera abu-alsaoud: the teller was condescending and unhelpful

Gabriel Vides: Everyone here is friendly and knowledgeable.

S M: After being sucked in for 28 years by greedy bank of America, I finally closed my business and tenant escrow accounts with them. For small business owners out there, Chase is coming to MA next month. They have the best rates for Merchant processings and offer unlimited trades (for IRA and brokerage accounts) to their private clients. How does it feel BAC when one of your best clients pull out 1.5 M dollar out of the accounts?

Victor Traverso: Great

Nancy Naam: I went to the other branch down the street to open an account, I had to wait for an hour. I left and came to this branch, they helped me within 10 min. They were very professional and knowledge.

Joanna Chung: People were friendly but frustratingly slow... two-finger typing, asking for my SSN 5 times (I counted, and they had me write it down on a post-it note the last time), system going offline in the middle leading to them asking for all of my information a second time, etc. A process they said would take 15 minutes took me over 50, and I couldn't even complete it. Facilities are nice but go in there with a very cool head.

Mike Waite: I needed to cancel my wife's debit card because she lost it, however the associate cancelled mine. Now I let my wife borrow my card for today (the day before thanksgiving) so she could go grocery shopping, but when she went to pay for a carriage full of groceries the card did not work and was the only card she had on her. So thank you Phillip for the embarrassment and now I have to leave work early and make my 40 mile commute back home to the south shore.

David Dai: @2pm, only one cashier who is obviously not capable. Took 25 minutes for one customer. Had to wait for 40 minutes to get serviced. Over staffed on the loan section. Complained to the floor coordinator and he said sorry we have only one cashier. You don't see there is a long line and not moving?