Best Car Rental Agency Worcester Near Me

Megan D: I wish I'd read the yelp reviews on this location before making a reservation. I had an awful experience attempting to rent a car from here. I flew into town to be with my father, who had fallen ill, as he took his last breaths in a nearby hospital. The next day I needed to rent a car in order to run errands for his funeral and I chose Hertz because of their affiliation with AAA (I've been a member for over a decade). When I arrived, the 2 staff members (one named Melanie, and another arrogant white guy with glasses) insisted that my credit card, which was a real credit card (with $12k in available credit), was a prepaid credit card and refused to run it. I explained multiple time that it was NOT a prepaid or debit card and they continued to gaslight me and insist that it was, and therefore they could not accept it. The only other card I had with me was debit card so I ended up having to leave to rent from another company. When I explained the situation to the other company, which has the same policies as Hertz, they were shocked to hear that the Hertz staff refused to even try to run my card, and were able to identify that my credit card was indeed a credit card and not a prepaid/debit card. The other company even offered me a 10% bereavement discount as a courtesy for what Hertz had put me through. When I called the Hertz mainline later, they said the card should have been fine, and the employees would have known that if they tried to run the card. These two employees were flat out wrong and were just being jerks for no reason, and to a person who they knew was dealing with grief over the loss of a parent. Absolute monsters. I filed a complaint with Hertz corporate and was sent an apology for these two employees' behavior. Despite that, however, I will not be doing business with Hertz in the future.

Danyllo Brito (Goiano): Worst place to go, really bad customer service. I don't recommend wasting your time, go in any enterprise, more expensive but no disappointments.

Aaron Lyon: Great staff, had a good vehicle to keep me on the road. Don't use the EZ pass though as they charge a $20 convenience charge plus the cost of tolls.

Clayton Cooler: Terrible customer service I arrived the morning of my reservation to pick up my rental only to be told by a very rude lady that she had cancelled ALL Online reservations my cab driver had already warned me of her reputation for being a rude person. The company should have at least notified the patrons who reservations she cancelled instead of leaving us all with no rental when we showed up I wish I had gotten her name

Sara Lindberg: I just want to say thank you so much ! I was involved in a major accident Christmas eve. I was supposed to go through enterprise but I had a problem with them 6 years ago. I walked my butt down to Hertz and Melanie at the front desk was so helpful ! She got me into a car, direct billed my insurance and I am so happy I could cry! Thank you so much Melanie! I appreciate you very much

Cat Mama: The lady at the front desk at the Park Ave Location is very rude I made a online reservation for my husband after paying a 50.00 cab fare to get to hertz she said she canceled all reservations and stated that online reservations are a hassle for her she was late opening up she was in her car when my husband pulled up at that point she drove off came back with coffee and doughnuts then opened up the store late. I had no email warning or anything she didn't apologize for the inconvenience I guess she is well known for being rude the cab driver told my husband she was a C U Next Tuesday and reading some of the other reviews this same C U Next Tuesday of a lady seems to be a bit#$ all the time why is the company keeping her around!!!! I would love a response please by the owner my husband then went to the airport location and Dimitri helped my husband rent a car with no problem this was today Friday December 30 9:00 a.m I have the reservation confirmation number in a email

Maribel Fontánez Reyes: Buena Experiencia

Rachel George: The lady at the front desk was very unhelpful. I don’t think she knows what she’s doing, made the process a lot more difficult than necessary. She wouldn’t let me use my debit card information to put down as a down payment I don’t understand how that makes any sense. Said it was “policy” sounded like an easy cop out because she didn’t want to deal with the situation. Typing in debit card card information because it wouldn’t scan is the same thing as using the chip. Make it make sense. Same information, same money, same person…but you can’t manually type in my information??

Angelica Herrera: Very good service, the car was clean, and very confortable. Fair Price.

Leslie Marie: The front desk was very rude. I would never come back here.

R K: I made a reservation for a compact car online 3 days in advance. When I arrived, I was told that they didn't have a compact car for me, and if I wanted to get a vehicle, I was going to have to pay more money.After explaining the meaning of the word "reservation" a couple of different ways, the Hertz representative was able to find a vehicle for me.So not a great experience, but at least they were finally able to fulfill their commitment.

Marcos Ávila: Rented a car, no issues. Expensive but that’s just how the industry is now, there was almost no difference in price between competitors.

Marianela Batista: Employees not giving correct information. Wasted my time 2 days in a row to then come in on Monday to speak with another employee that gave me a whole different quote/deposit fee!!!! Should really get it together and stop wasting people time with false information

Byron Stubblefield: They are awesome here. Fantastic staff and very friendly and courteous. Great place to rent from and pretty good prices.

Eusebio Bacova: Worst place to go. Associate named KYLE dosent know what he is doing. Charged my personal credit card instead of direct billing $1200. Avoid this place all they wanna do is get their commission. And the manager on site is never there they have to call him for him to come there. He just leaves his employees there with a full line of people. Hertz you can do better,traing your managers properly so they know how to train employees.

Derek Stephens: Friendly staff, fair pricing, good vehicle quality.

Tammy Debo: Pleasant staff, even when they were crazy busy

Arthur Blodgett: They gave us a nice rental. It was a insurance rental.

NATAIWI PRODUCTS Organic Holistic Beauty AngelMarie: Unfortunately, this location is the closest one of two. Every time we have to rent here we have an issue as do other ppl renting while we're there. This is what happens with franchising. And there's no need to complain because the management is worse and why you're unhappy with service.

L. Bailey: I had a wonderful experience. Had a no fault accident and had to rent for 3 weeks (insurance paid). However, the experience was great. Thank you.

Henry Townsend: Great customer service. Highly recommended.

Benetta Kuffour: Courteous, Helpful, Quick, Knowledgeable and Proficient. Excellent service at the local pickup and drop off.

Cheryl D: Great location, and quality vehicles each time I've rented from here. Staff are wonderful and friendly. Great pricing.

Malcom “Mel” Godowski: The rates were affordable and the service was excellent. Convenient location and a variety of options.

Kevin W. Cox (CK1): Overall experience was a pleasure. The staff was polite and professional. Very attentive and helpful. My first choice for a car rental service.

Laurie Miles: Always fair, always friendly

Susan Perry: Our grandson was diagnosed with a brain tumor. I flew into Massachusetts in order to take care of my granddaughter while my grandson was in Boston receiving care. My daughter and her husband would be with my grandson in Boston. I picked up my car from Worcester. It appeared dirty. They assured me it was OK, as I didn’t have much time to get to my destination I drove the car. By the time I got an hour and a half to our daughters home in Rehobeth, the car was vibrating severely. When I arrived my daughter and her family were shaving my grandson’s hair in preparation for chemo and radiation. After a couple hours I asked my son in law to see why the car was shaking so badly. He drive the car around the block and said the car was not safe to be driven. It was 8 pm when my son in law told me the car should not be driven. As they were leaving to go to Boston at 8, I decided to call budget at 7 am. I called customer service and was told to call roadside assistance. They said it would be a two way tow! Then roadside assistance sent a tow truck to pick up the vehicle but did not bring me a replacement vehicle, even though I had requested one, and been told one would be coming. Every time I called budget I was told that I had pre-paid for this vehicle and could not get a refund. I have tried to work with them several times. They told me to go to a rental location and ask for a replacement car. I explained I could not because I had no way to drive! They still did not help me and refused to refund my money, charging my credit card $450.00for 2 hours of a car! We have always used Budget…never again! They left me stranded at a time I was already in crisis! This is a company without a heart!

Pablo Unquiles Gonzalez: Fast and easy :)

Jim Williams: I got a great price I had to extend my rental and still got a good price on the extension the counter help was fantastic my only complaint would be the 800 number and all the prompts via computer very hard to talk to a real person

Raymond Semidei: I’ve used these guys a bunch of times over the years and I’ve always had a good experience

Terry Bennett: Worse customer service ever

henry Eugene jolley: Great thanks.

J Darling: Helpful location when I needed to add a driver mid-trip but not a particularly friendly location.

Shaun MacDonald: We took a cab from Webster to The car rental place, to be denied!! The employee said, you have a driving restriction for night time driving.I said, to the employee my son has his permit, & he is driving. He proceeded to deny us the rental, after my son paid online with his credit card.We then paid in total $120.00 in cab fare.I would definitely not recommend "Budget Rental Car" to anyone!!We we remain quiet while we were waiting for the cab to come pick us up, and the employee stated to my son, when you spoke to the girl on the phone you had a contract..... So you knew what you were signing.....And sent this out into the rain with a very rude arrogant behavior! We close 10 minutes ago I wouldn't recommend this place to my dogAnybody that treats customers as he treated my son and myself should be fired immediately this is why rental car services don't keep their employees and don't keep their businesses because a-holes like this run to business and don't know how to treat customers properly.!Very arrogant and attitude don't go here do yourself a favor.NeedThis employee should be fired due to the fact he also sent us out into the rain waiting in the rain for a cab mind you who does that

Jeffrey Aragon: We had to get a rental car because our car broke down and so my wife can get to work. My mother-in-law paid for the rental (she lives in Florida). The lady at the front desk yelled at my wife and said that we needed to have the credit card there. My wife asked if there was any other way to prove or anything but the lady just yelled at her. My wife even called my mother-in-law and the law wouldn't talk to her. The lady was really rude and horrible. And now we are on hold to get a refund. These people suck. Never going to use budget ever again. You shouldn't either.

Aileen Bonczyk: It was easy and quick within half hour we were in our Rental Vehicle...

DS Landscapes: Very fast, convenience service. When I walked in they knew what I was there for and they had everything ready. I was in and out in 5 minutes. When I dropped off the rental the gentleman asked what card I wanted charged and made it happen. Again, in and out in 5 minutes. I will rent from these guys again.

Nicole Diodato: Great price, excellent customer service, in and out in under five minutes. The car was brand new and drove flawlessly. Exactly what I needed with absolutely no hassle! Thank you, I will definitely be back next time I need to take a trip!

Martina: everything was easy breezy and affordable

Steve Shaiman: Everything went well and customer reps were great. Rental was a bit expensive. No clear statement on till policy.

Bhushan Rane: Nice service

Stephen Sycks: Got upgraded to a premium crossover for no charge. Super staff and 24 hour support. We rented for a road trip to Washington DC from Massachusetts. Loved it and would do it again.

Ink Life: Wouldn't recommend

Esther Darfour: I've tried this place twice and both times I was disappointed. I rented a vehicle here in Dec 2022 through insurance after an accident. And after returning the vehicle the manager was trying desperately to pin some old damages that were previously on the car on me! If it wasn't for a male figure coming afterward to help me get out of those faulty charges I don't know what I would've done! Secondly, 3 weeks ago I booked two vehicles for a business trip happening this weekend. The manager (Ja**d) again removed one of my bookings because he "thought" it was a double booking. Keep in mind they were two different vehicles and two different pick up times. Why didn't I receive a call if there was a question about my bookings? And if it was cancelled why wasn't there a followup via email or phone call? This place is HORRIBLE. That manager should be fired! IF I COULD GIVE MY TRUE RATING THE BAR WOULD BE BELOW HELL.

Tim Murphy: Went there to help a friend get her rental. The lady who didn't eat anything all day was still polite.

Sara Lindberg: Horrible. I had a reservation for about 2 weeks through insurance. I walked the 2 miles there to be told I was on a do not rent list. From an incident that happened 8 years ago. Why didn't they tell me when the reservation was made and I made multiple calls regarding my reservation.

alex almeida: Great experience. Very easy and the staff is extremely friendly and helpful.

Joe Matick: You kidding me they book you over the phone to literally call you back10 mins later and say we have no vehicles...I even booked on there website after they told me that's the only way....not a good look all I'm saying ...I never leave a reviews but here you go enterprise worcester 2nd time this happened🤔

Jon Monge: Scott and his team have the poorest customer service that I have ever experienced in my lifetime. They lack accountability, respect, and integrity and are the most unprofessional people I have ever dealt with. My insurance carrier recommended that I go through them, and I have regretted every moment and every interaction. First, Scott lied to me when I booked my reservation and said he didn't receive it, and when I showed up at the branch, he showed me his system, and as he was swiping, I saw my confirmation, and he acted like he didn't see it. I called him out on that. The second time was when I was on vacation, and Scott called me and told me that my vehicle was deemed a total loss. I called the Auto Body and my insurance carrier, and they were shocked because my SUV was being repaired, and it wasn't a total loss. Third, when I returned the vehicle two days prior, I was supposed to be issued a refund for the time I didn't use it, and I wasn't given my refund. I had to demand to speak to DM or Regional Manager before escalating this matter further. I dropped my car off this Monday, 7/25, and I am still dealing with this matter. I woke up today to see my credit card double charged. Think twice before going to this location.

Lillian Parke: Scott and Kelly went above and beyond for me my car was total they made the rental process smooth I sincerely appreciate there courtesy an professionalism when assisting during this time 2 months later now they have someone name Fallon as the assistant manager not very customer centric seems to just care about numbers

Anthony Mwaura: Great customer service

Nick Blaise: Literally never have any cars available. No one makes an effort to get one. Almost like they are pumped to tell you they can’t work for you today. Not sure why this location is open at this point.

Eric Hefler: No vehicles are you kidding....?

Amber Sands: I recently got into and accident and went to the enterprise in Worcester, MA and was only offered cars that were out of my policy limit. The lady who rented the car to me was unclear about me getting reimbursed for paying out of pocket expenses and said I CHOSE the car that was out of policy limits when that was all that was offered to me !!! She showed no disregard on the phone and I will never ever be taking my business back here. Worst service ever

Denice Hopper: Haven't heard there in a while good prices compared to Boston.

Crystal Berthiaume: Park ace location is the best! Always always take care of my family and I, super accommodating and understanding. Best customer service

Marion Russell: When arrived had no cars didnt offer to find one at there many locations

Jari Colon: Good

Jackson Lobo: What a terrible place! My insurance company called the place to make a reservation. I was told by my insurance company to drop off the car at the car body place and pick up the car (Friday before 5). So i called the place to let them know that was dropping the car off. Someone called James answered the call. I couldn’t imagine anyone with worst customer service skills. Tells me that it’s Friday and since no one is going to fix my car over the weekend he cant give me a car and hung up on me. Mind you, my insurance company is willing to pay for the weekend. Now, even though i have a reservation have to wait until Monday. So i called asking if they can check with other enterprise locations and i can pick the car from there. Without even checking, his answer was ‘NO’ they dont have any cars.Worst customer service! I have been a enterprise customer since 2014.

Myrtha Quinones: -I’ve always used Enterprise this time around I was disappointed with the actual price charged; it was not what I expected.-I missed a event due to after smoke/ emergency maintenance lights came the rented vehicle; I call 24hr line which directed me to go in the morning not solving my issues.-The following morning i was switched into a smaller vehicle. There was no reduction in price for the change of vehicle or for the car issues that prevent me attending the event.-I called and there is nothing to be adjusted. 🙁 I will be searching for a another car rent for future needs.Thanks.

Chenelle Jenkins: This entire team is absolutely AMAZING! Purchased my Kia Sorento a few years back and had a stress free experience!Recently took my 20 year old son to get a vehicle and had an even better experience. Shout out to Malachi and Steve!! You guys truly went above and beyond to make my son feel comfortable and confident in his decision.The best customer service skill I've ever experienced!! We LOVE the ENTIRE team!!!

Sara Jones: Mike made this process so easy and stress free for my husband and I. I would recommend coming here for a new car to everyone. Everyone here is friendly and helpful and made this an enjoyable experience

Drexon Brandao: Fist I will say THANK YOU Rebecca Powers.For a lot of people buying a car at the dealership is a stressful thing and I always get mad when I get out of one. But it all changed on 2/14/2023 at this location. I didn’t want to go there but Rebecca Powers was persistent and she gave me confidence that I can actually get a car there so I visit them. Rebecca Powers Recognize me as soon as I got there even tho we only spoke on the phone. I been fishing for car for a month and received all kinds of treatment but Rebecca and the whole crew made me feel welcome and at peace. As soon as I set with Rebecca 10 minutes later I got approved for a car that I want. In 1 hour everything was good to go and I had my car ready for me. They play my favorite song when I walked out to drive my car home. If you ask me if is anything that they could do better I will say it is impossible. Oh I almost forgot, Rebecca was able to find me a super awesome insurance with the lowest payment I could ever ask for that surprised me even more. Thank you Rebecca Powers if I had a connection to have you promoted I would do it on the spot you were awesome the whole team was but you are the one that took care off me. Please anyone who reads this feedback, I will advise you to look for Rebecca Powers, they are all good but Rebecca was the one who took good care of me.

F H: Exellent service, respectful and helpful. We had a great experience with Stephen Smith to buy a Nissan. Hardly recommended ...

Joetrish Neeland: Exemplary Experience!!

Michael Medas: Honest, and truthful people. They were amazing, so friendly and you could tell they really did care about us not the sale. We went there with having no success at other dealerships, and they got us approved and in a car beyond what we were expecting, in only 2 days. Our sales person Rebecca knew just from talking to us exactly what kind of vehicle we wanted and surprised us at their location with it. The sales manager Robbie went way beyond for us when I was having banking issues, and stuck with us until it was resolved. The car was registered and insured on the spot. We drove home in it that same day and we could not be happier with everything!

Joey Rugar: Great place. Always had a great experience her with Nick Cameron and Henry. Professional and caring

Zachary Bradford: I would never recommend a car dealership more than Enterprise! I went in to look for a car and I told Malachai exactly what I was looking for. Within minutes I was test driving a car that was perfect for me! Rebecca then took over for the rest of the process and she was amazing. She made what was usually a stressful experience into a pleasant one as she answered every question I had in a quick and professional manner (and she even got me a brand new windshield when I mentioned there were some scratches). She mentioned she loves waking up every day to help clients get into cars they love and that energy shines through 100%. The car-buying experience here was outstanding and I will be returning here for all of my car purchases in the future.

Lori Gaspie: If you need assistance renting a car, the team here is awesome. Heny was a pleasure to deal with from start to finish. Thank you very much!!!

Lillian Parke: I had a wonderful experience purchasing a used vehicle. The process was stress free an pleasant special shout out to Rebecca for making it happen. She was very thorough and knowledgeable.

Rocky Mountain: I’ve had an AMAZING experience with this specific Enterprise. From the start of booking an appointment from entering the facility getting greeted by an outstanding team to getting assured I get the absolute best help with finding a vehicle that suits me. Rebecca is truly the sweetest, caring and helpful worker! She understands your needs and will not just have you settle with anything! She makes sure you leave with not only a new vehicle but a friend. This dealership has outstanding options to chose from and will assist you with all the help you need! They truly know how to treat their customers like royalty! 😏👑❤️ I absolutely recommend this enterprise to everyone!

Courtney Pike: Great experience! Malaki was very helpful and talked me through everything to where it made sense for me. Everyone was very accommodating and friendly! Happy with my new car thanks to the staff!

Robert Bonzey: Started off Great. Now it's been Horrible. If I could GIVE THEM A NEGATIVE STARS I WOULD.

Sara Millott: Devante was very accommodating to my needs. Quick to find a replacement car after Enterprise headquarters booked me for Park Ave- but then had nothing on the lot. Devante and Deion ran the whole rental department- nothing but hustle hustle hustle from these guys. They were both HUGE on customer service- not just with me but EVERYONE that walked through that door was greeted with a genuine smile- at 4:45pm!!!! 15 minutes before closing and they were nothing but accommodating. Deion did the walk through with my car and even helped me install by car seat, and held my 8 month old to keep him from screaming. Just all around A+++ team- and kind.

M S: As I walked in the door, I felt as if it was my birthday. Excellent customer service from everyone. However, my family and I could not ask for a better Sales person. Damien listened and understood that safety and having a reliable vehicle is my top priority. Because of Damien, I was able to return the rental (pocket the rest of my cash) and leave in my "New Car" the same day. All I can say is a job well done. Thank you Damien.

Dawn Flynn: I had a great buying expirience working with Ravie .He found me financing and a great fit Something to drive exactly what I was looking for. The staff friendly helpful through the entire car buying process. From walking in the door to the time I pulled off the lot..Enterprise is in my opinion ,the first stop for vehicle rentals or purchases in the future for me .. Thank you to all the staff in the Worcester location at 126 SW Cutoff ,Worcester MA.

Shannon Lewandowski: The details of my experience at this specific location has honestly got to be one of the best ones I’ve had yet ! It started when I received a phone call from REBECCA during the time I was renting a car from enterprise on a insurance claim. I knew from the very first phone call with her I would definitely be doing some business with her. After a few persuasive phone calls I made my way to see her in person, she answered all the questions I had, she recommended some very nice top dollar vehicles and if she didn’t have it she would have found it for me. This place even gave me TOP DOLLAR for my trade in and EVEN LOWERED MY CAR INSURANCE PREMIUM upon entering this location I had felt like I was home from start to finish. It’s not a lie that they do just have youu sign and drive. With that being said I wanna give a HUGEEEE SHOUT OUT TO REBECCA & DREW for all of this as well as the rest of the folks over at enterprise of worcester , without you guys I don’t think I would have been more comfortable or confident in buying a car. You guys made this painless as possible for me and for that I’m forever thankful for you guys 3 Thank you for EVERYTHING down to the red carpet treatment along with the GUNS AND ROSES ♥️ I will be sure to visit soon.

James L.: During my phone conversation with Enterprise, I was very specific that I wanted an SUV and I waiting an extra day to pick up the vehicle to ensure that I got an SUV rental. I was promised that they would have an SUV for me but when I showed up on time as promised, they did not have an SUV and then acted like it wasn't their fault they didn't keep their promise. I guess they don't care they wasted my time, gas and effort in this process. At the very least they should have contacted me to let me know they didn't have an SUV and saved my time and gas but I guess that was too much effort for them. Do yourself a favor and find another rental company that cares or go to this one with very low expectations.

Jaelen Arnum: My overall experience with enterprise was amazing! The whole staff was very welcoming and made me feel very comfortable. Getting a car here is something I would recommend to anyone 10/10.I personally had the most help from Ravie, totally amazing guy. Helped me get a 2020 Altima and worked out the best numbers for me. I also had some help from Eddie. He also is a very amazing guy, both hard workers. Everything went very smooth, while Ravie was helping me with something, Eddie would be working on something else. Took there time really explaining my options, while getting me finalized in a respect time frame.They put on a song for me when I finalized my purchase. Which then turned into a dance party! If you were to come here I would say any of the workers there WILL help you. All very nice, generous, people. Once again I would recommend Enterprise 10/10 times to anyone. THANK YOU GUYS FOR THE HELP!

David Flores: This is the most amazing place for anythin car need sales rental info and shot out to cam rebecca and eddy for makin it happen best place highly recommended

Jerris Ray: Car rental smells like cigarette smoke. This is triggering my allergies. Very bad.

Carlos Dones: Very friendly

Almaris Salgado: ¡Excellent! Very easy to rent a car and good service. 😊 👍

Michael Morelli: Great staff, very accommodating, good rates.

Joe Matick: Rental was smooth pick up and drop off was perfect only problem I'm having is they charged my credit car for fuel and I brought the vehicle back with a full tank talk to someone over the phone got the run around......😡😡 here's ur review avis

Alison Kleinfeld: They had a who left for me when no enterprise anywhere had one. Easy Peasy, close to my house AND two hundred dollars cheaper than Those other people I used to rent with. I’ll never go back to them now.

W K: Very helpful young man behind the desk on Sunday afternoon, August 14, 2022. We managed to trade in a car that was making a loud scraping noise and get a replacement car fast and easily.

Rebecca Blanton: Abusive, aggressive and threatening counter agent. If there was another option, I would have left without the car.Blanton

Vincent DiPilato: Gets 4 stars for the woman working the counter. Vehicle was as promised and in good condition. Woman working who I have forgotten her name took care of all of us who were waiting as individuals and addressed each one of our concerns and issues in a professional manor

AJ Willmer: Convenient, well priced. Limited selection of cars.

Aida Ramirez: Fast and great service everytime I get a rental from there!

Jade MacPhee: Very short with me on questions. Picked up a Toyota Corolla. Spilt chocolate milk, trash, and ashes all throughout the car. Stains all over the seats. Last cleaning slip in the car from 9/28. I rented 10/25 - 11/3. I had to add on an extra day because they do not allow return after 5 pm and I was out of work at 7 pm. No discounts offered for a horrendous disgusting vehicle that clearly had not been cleaned. Do not recommend.Spoke with DAVIS who states he's a supervisor. Extremely RUDE. I'm getting charges accrued a week after I returned this car and they say they have no access to be looking this up.

Rya Jones: I tried to get a rental from Enterprise a few years back because I needed to repair my car and wasn’t able to at all. I looked did research on cheaper places with not so many restrictions as other places…low and behold I found Avis on Grove St. Worcester, Ma. and have been going there ever since! The customer service is excellent and Jason is sweet and helpful he’s awesome! But I also want to praise Jen Holihan because yesterday I was having a very difficult day little did she know and every time I go in there she goes out of her way to be above kind & helps me to get my best rate, she is always this way so I love doing business at only this location and opt out of other locations because of the extra perks here at this location. Very rarely do you find someone who stays professional but also selfless like Jen Holihan! She was so helpful and took her time out to acknowledge discounts and all of my extra stuff I ask for! Very accommodating and kind as can be above all! I want to say I’m praising you Miss Jen Holihan because you are helping not only just do your job but being thee difference this world is so in need of! Endless stars for her and her personable friendly kind considerate spirit! I gave thee most stars for her but she deserves so much more! This location is not only cheaper than any other one I’ve researched but they go out of their way to accommodate and make sure you are so satisfied with your rental! Thanks again Jason and Jen Holihan for your kindness as you deserve it! Best- Rya Jones

scott behm: Thanks for the speedy turnaround getting me to my destination

Rebecca S: Jason was extremely helpful and kind while I was there. I walked in 2 minutes before closing on a Saturday and he was as sweet as could be. As someone who worked in customer service, I know that keeping that smile is difficult so I commend him for that. He was amazingly helpful and I will always come back when I need a rental.

Jason B: Car had tire gas gauge and wiper issues and I received a email saying I never returned it. Which I did. I also emailed avis like they asked and they do not care. I can't believe I was given a unsafe vehicle with two children. Stay away from this rental company.

Danielle Chasse: The person @ the Avis desk was very helpful ...good online prices for rentals from this car dealer on Grove St .

Mary MK70: Great service. Lost an hearing aid the day I picked the car up. They searched and searched for it in the event that I'd lost it there when taking off a mask. Thank you for the effort.

Magdeleme Sall: Costume service was very good 👍

Ana Laisa: Make sure to call them before you go there because sometimes they don’t have cars available for the day you want!

Kelly Mercer: These guys treated me sweet

Fred Boisseau: Verry friendly people, verry helpful.....

Richard Abelli: Alana at enterprise was very professional and extremely helpful. The car they provided was to notch. I would rent there again anytime.

Alyems gre: Got a good deal and lovely car out of the place. 1 thing I am still confused about is the TOLL. The charges are always soooo high

Mark Laferriere: Dirty car.. Couldn't see out the windows..there's better places to rent from..

Godbless America: 3rd experience with this Enterprise office in Worcester & everything was seamless. Tyler and the rest of the staff are customer first oriented; they helped me out several times when my car was hit; when the transmission dropped out of another car - always your worst nightmare with a car emergency. They went Out of their Way each and every time to get me the best vehicle available, work with the shop/drop off/pick up..whatever needed to happen they made it effortless. Even followed up with a customer service call to be sure I was happy after they picked up the rental! I would give 10 stars if I could. This is how you run a business where people come back & recommend you!

Patrick Kao: Tyler was friendly and thorough when explaining the guidelines. The car was clean and ran smoothly. Overall great experience.

Thomas Scott: Bad customer service. I saw that another customer was in there and they got pulled over and their card had no registration on it. From what I heard the person had got pulled over because there was no registration on the enterprise rental car. So the car got towed away and I believe the people were stuck with their dog on the side of the road for 3 hour. And the lady is very ill and they didn't even offer to give her a free rent a car and if you're being pulled over and almost arrested

Kaitlyn Burke: If I could give this place a 0 I would. They cancelled my reservation, which I had a confirmation for, 15 minutes before it started. My car had broken down and I was stranded with no way to get home, all rideshares were quoting me $400 for a one hour drive, and I have a dog I could not take on public transit. I explained the situation and they were beyond rude, they even refused to check other locations for availability and told me to call if I wanted to lol. Lazy and condescending. I will never rent from this company again.

Jennifer: Fast,quick and the staff was very friendly. Would definitely go back and i recommend coming here

Edward M: Tried to contact them for well over an hour. Was hung up on twice and ultimately no one ever answered the phone

shruti muralidharan: Amazing customer service. Although short staffed, the employees at this branch are so accommodating.

Danny Sidoti: The whole team was awesome. Chris, Jared, Julon, and Tyler. Handled my rental in the most professional way. I would 110% recommend this branch to anyone who needs a rental!! Quick, efficient, and respectful staff!

Mike L: Renters beware. Local branch is set up for customer dissatisfaction. The online reservation system does not have any information pertaining to local branch inventory so will confirm even if there are no vehicles. Even when calling branch, they really cannot guarantee a specific day for rental so if you really need a vehicle would recommend trying another rental car company. Made online reservation for rental two days prior and then day of reservation (Monday) told by branch mgr while ubering to this location that they wouldn’t have a car until “maybe” Thursday and there were at least 5-6 other renters in same situation. Manager said this has been a problem for years. Maybe things improve when inventory increases again.

silvana carranza: Buen servicio pero cobran por separado si deseas dejar El auto rentado en otra cuidad

Byron Stubblefield: I dropped off my car here from a one way drop. They were awesome and took me to my final destination without any hesitation. Awesome staff.

92529 MGT.: BM puts ppl in cars & takes money on the side but puts this front up that he is “professional”. What a joke.

Caelyn Viteritti: Julon McCoy made things happen out of thin air like amazing energy knows how to make e drying happy was fully listening and helping me and was able to chime in and help another customer at the same time he is paying attention took to the details and everyone who comes in his store .. This is a weird time to get rentals and stressful but his charisma and positive attitude and ability to make things happen and just watching him interact with other people he really cares he’s sincere and great ! I can’t say enough give the guy a raise

Rachel R: This place is very unprofessional & does not care for it's customers!! My parents had a rental for over a month & had to change policys after the first 30 days because that's when the insurance coverage ran out. So they created a new one, extending it every week until they were able to find a new car of their own. Every Friday to be exact. My mom has been in constant contact with this place & was making the payments. When arriving today to drop off the rental, they say we are late & that no one called to extend it. They said we had it set to be returned for Monday, not Friday. Which doesn't make any sense because, as I said, they were in contact every single Friday & making regular payments. Because of this miscommunication, the manager (I believe his name is Joloan) refused to give them their $300 security deposit back. It got to the point where my mother was in tears. All he did was shrug & told us to leave. He just wanted us to leave because it was close to closing time. He didn't want to take the time to look more into this situation & help his customers. Stay away from enterprise because all they'll do is take your money & call you a liar!!!

Michelle Szaro: I get easily stressed when it comes to renting vehicles etc.. Budget was sooo easy to use that I actually enjoyed my rental experience! The car I used was perfect for my long trip and the process to pick up and drop off was very fast and easy. Best prices also!!!

June Ellis: Last time I rent from budget Worcester Aitport!! Don’t fo it, arrived to find service counter empty, line up of people, phone goes unanswered. This is the second time, two too many good by budget

Newton Williams: Horrible experience picking up my car at the Worcester Massachusetts airport location. They closed early and left for the day and left me stranded without my car

Yves mike Theard: Very nice people,nice cars good price .don't hesitate to give it a try .I'll go there again.the lady over there is so amazing she's so respectful and professional. Thank you.

Samuel Adams: Budget car rental is horrendous. Never, ever use them.I originally requested a compact car at 241 Grove st in Worcester. The representative evidently ended up putting me down for an SUV at Worcester Airport.The representative quoted me 471 dollars for the full rental period. The actual price was over $1000! Once at the physical rental location, I clarified that I wanted a compact and the rep was happy to accommodate because "we really need the SUVs". Ok, great. I was quoted $675 for my full rental period until 5:30 pm on Friday the 12th. Much higher than the original, but I was exhausted and in a hurry to get to work, so fine. I ended up dropping off the car today, and still getting charged $366. I was told the full rental period would have actually "been in the 700s", so the previous representative lied to me, or is incompetent.Also, I received the vehicle with 3/8ths of a tank of gas, and returned it with 6/8ths of a tank, and was issued no refund.The car also smelled horrendous when I picked it up, as if someone had emptied their bladder into it and then covered it up with a small amount of Febreze.Never, ever rent from them. I'm sure all car rental companies are like this, and still use Covid 19 as a b.s. excuse, but some of them must be at least better than this.

Dionesa Sabina Fischer: Excellent customer service. Pick up and drop off was very smooth. I would recommend this company to anybody. Best price also. Thank you

Virginia Confer: Easy, pleasant person works there,,,quality of car,,,not so much

Lisa Forsberg: Although I booked my car six weeks ago the car I requested was not available the car I picked up rate of pot and cigarettes smoke. The car I returned took 45 minutes to return

Vinay Raj: Easy booking, competitive price, less documents, good on boarding process, good car, easy pick up and drop. Attendent at the desk in Worcester Airport was professional and very helpful. Overall good experience.

Richard Andam: It was easy process to get the car I needed and on time.

Rosemary Griggs: The person who rented the car to me and to whom I returned it, the same professional young lady was awesome! I highly recommend getting your car from Budget at the Worcester Airport, Mass.

Andrew OConnor: I was charged $14 for not driving the car enough which is a joke. So many ways you guys charge fees for the stupidest reasons.

David Dittmar: Alright service

Francine Breger: It was a frustrating experience. There was NOT A SINGLE BUDGET attendant in sight at the desk. Another customer and I needed to seek out a security person to help. The Budget attendant left to go get coffee and donuts and returned 20 minutes later.

Nikki Koppel: Easy in and out and a good car

Jonathan Caruso: Dropped a vehicle off here and it was a simple straight forward process

Yun Xia: We visited this location to exchange a vehicle after the minivan we rented from a different Budget location got rear-ended on the highway (and had the rear window completely shattered). After explaining the situation, the first thing the lady representative said was "you know that Massachusetts is a no-fault state, right? That means even though it's not your fault, it's your fault." Not a courtesy ask of "I hope everyone is ok", or simply explaining the steps for filing an incident report and getting the car exchanged, but mentioning the one thing that would surely increase my anxiety while still recovering from the hit. The lack of empathy was truly alarming. She expressed no interest in our well-being (a family of 5 with 2 kids) and seemed to only care about telling me that I was on my own for the aftermath. It in fact makes me worry that they'll charge me for not filling the gas after the accident or find other ways to make this process even more tedious.

C M: Extremely rude and unreasonable guy. Charged me for gas even though i brought it back full. Very mean and not helpful even though the car had popped a tire on the highway and budget's roadside assistance Would not come to help. Had to change the tire myself AND get treated badly AND get charged for gas that i brought back full. Avoid budget and this place at all costs!

albert stebbins: Would not take debit card

Joel Calderon: Yes they are the best around

LeX HuSsEY: Chris the owner of discount cars, has Excellent customer service. He is very flexible with customers needs as well as what the customer wants. Chris also lends an ear as well as a smile as he serves his customers. My car was hauled to a garage from ct to mass with a blown engine as the garage explained it will take 2 weeaks to fix. The rental company I go threw only had trucks avialable for a few hundred a day.They did not care about my situation as i asked if they could find me a car. They said there is nothing. I was over whelmed as I have to work.Someone referred me to CHIRS DISCOUNT CAR RENTAL in worcester. With in 20 min of our conversation, Chirs had me a car with of course a deposit like any rental. His deposit and car prices for a day was belowe average. He had me smiling and not feeling so over whelmed. He answered all my abnoxious calls immediately as I had to rent it day by day. Do to my finances I was not able to do weakly. He worked with me each day.Trust me I can be annoying.He always was calm and had all the answers. He is an amazing bussiness man who completes every customers needs at all hours. Hos cars are dependable as well. I would recommend everyone to go to him. 😁😁🤗🤗